Job Region: Western Cape

Key Role & Responsibilities:

Content Population:

Key to this role is your ability to operate a Content Management System (CMS) for Websites, Mobi sites and Apps.
You will also be required to upload and schedule content across social media platforms.
You will be responsible for uploading content in the form of video, imagery and as well as removing the content once the campaign / validity has passed.
Daily leaflet and catalogue uploads and the use of the flipping book technology will be a focus in this role.
Management/updating of various excel sheets to track leaflets that are coming in, going live, are live and when they need to be taken down.
Basic photoshop skills for the creation of cover images and (in deadline tight situations) banner updates.
Ensures that all supplied artwork is to the correct spec/dimensions and byte size
Perform on-going quality assurance checks on content/ sites
Liaise with Client Service / Project Managers to assess any technical difficulties in displaying the content on the sites.
You will also be required to create new pages using templates available within the CMS, as well as the content population of these pages thereafter.
You’ll be in charge of chasing the content for jobs as per the activity and campaign calendars for each brand within the agency.

Analytics & Reporting:

Our SEO Team are the custodians of best practice Key Word Search, your responsibility is to make sure that all web and app based content is uploaded with the relevant supplied meta data, alt tag text and tags.
We are very data and results driven and we required you to check that all google analytics have been set up by the correct departments before a new page is going live.
You’ll also be responsible for supplying departments with Campaign and Leaflet URL’s, for the strategy team to report on the performance.

People & Agency Management:

Form strong working relationships with colleague across the agency, as well as external suppliers and partners.
Attend and contribute to client meetings and presentations where required.
Attend and contribute to internal meetings with account managers, designers, DTP, Developers and other stakeholders.

The nature of our technology:

Training will be provided but it is important you understand and have used some of the technology below:
Adobe Experience Manager CMS
WordPress/Shopify
Flipping Book
Mailchimp/Everlytic
Workbook
WhatsApp
Figma/Photoshop
Microsoft Office
Microsoft Teams
Internal Cloud based Services
Social media management tools (Brandwatch, Hootsuite, Sprout Social, Buffer, etc.)
Social Platforms: Meta, X, TikTok, Youtube

Minimum relevant experience required:

Experience with MS Office & Adobe is essential.
Basic photoshop skills required.
Experience Content Management Systems, Social Platforms and Digital assets.
Any experience in an administration role is ideal – any experience in an Agency environment or Retail environment is even better.

Minimum education requirements:

High school qualification minimum requirement.
Completed diploma in relative technology field.

Apply via company website ( https://www.99c.co.za/ ) or

99c.mcidirecthire.com

Key Responsibilities

Service Mapping & Definition:

Gathering and translating insights into actionable requirements, and supporting change initiatives that improve client experience, efficiency, and scalability.
Develop and maintain service blueprints and the service ecosystem map to ensure alignment and prioritization.
Break complex operational services into product components with clear value propositions.
Define product scope, inputs/outputs, SLAs, and client touchpoints.

Client & Market Insight Gathering:

Engage with internal stakeholders and clients to gather service improvement needs.
Analyse usage patterns and pain points across reporting, NAV, reconciliation, and trade functions.
Benchmark against industry best practices (IFRS 17, ASISA, etc.).

Business & Functional Requirements:

Break down epics into features and user stories with stakeholder input, documenting business rules, use cases, and system requirements.
Utilize tools like ARIS, Confluence, Visio, Lucidchart, or Miro to document data flows, business processes, SOPs, and work instructions.

Project & Change Support:

In collaboration with project and testing teams, oversee the quality delivery of requirements and business process specifications in line with best practices and business process.
Participate in service rollouts, client onboarding, and process transitions.
Support communication, training, and documentation of new features or services.
Participate in UAT and guide users to ensure that the designed solution ultimately meets business requirements. 
Use scenario testing and test cases to ensure that testing covers all aspects of the business specification and anticipated processes.

Product Performance & Reporting:

Track service performance KPIs (e.g., accuracy, turnaround time, usage metrics).
Identify areas for automation, simplification, or scalability.
Support development of internal and client-facing dashboards.
Ensure that requirements and business process specifications are reviewed, validated, tested and approved by relevant stakeholders at each stage in the development cycle, from conceptual to end product.

Qualifications & Experience

3+ years in product analysis, business analysis, or financial services operations.
Degree in Finance, Economics, Information Systems, or related field.
Business Analysis Certification (e.g., CBAP, PMI-PBA) is advantageous.
Familiarity with regulatory environments (e.g., IFRS 17, ASISA) is a plus.
Experience working with data, reporting tools, or financial systems.
Solid understanding of fund administration, NAV pricing, trade processing, or reporting.

Apply via company website ( N / A ) or

curo.mcidirecthire.com

Key Responsibilities:

Social Media & Community Engagement

Manage all social media platforms (Instagram, Facebook, TikTok) with a focus on consistent, engaging content.
Capture and publish daily Instagram Stories live from the Market to showcase daily happenings, vendor activity, and events.
Engage with followers by responding to DMs, comments, tags, and resharing relevant user-generated content.
Attend and cover events, performances, and activations, including weekends and public holidays. 

Content Creation & Visual Asset Management

Create high-quality content (photo, video, and written) that aligns with the Time Out brand and marketing campaigns.
Develop monthly content calendars and coordinate production schedules.
Assist with developing photo and video shoot shot lists, ensuring all content needs are planned and met.
Work closely with photographers and videographers, assisting with shoot setup, styling, and on-site coordination.
Capture additional behind-the-scenes content during content shoots. 

Paid Media Campaign Management

Plan, execute, and optimise digital advertising campaigns across platforms such as Meta (Facebook & Instagram), Google Ads (Search, Display, YouTube), and others.
Compile monthly reports with performance analysis and recommendations for optimisation.
Work under strict digital KPIs, creating campaign calendars, scheduling and managing content, and delivering regular reports.
Continuously assess the performance of digital campaigns and make hands-on adjustments to maximise campaign impact such as improving ticket sales or driving event awareness.

Influencer, PR & Media Collaboration

Liaise with influencers, content creators, and media partners for campaigns and events.
Coordinate influencer briefing, event attendance, and gifting/partnership logistics.
Support media planning and platform coordination for advertising and editorial content.
Ensure brand presence is maximized across influencer and media touchpoints. 

Event Support & Guest List Management

Manage invitation sends, RSVPs, and guest list tracking for media, influencers, and VIPs.
Communicate essential event details such as timings, entrances, and parking to confirmed guests.
Oversee on-site guest list management, check-ins, and coordination with the front-of-house team.
Capture story content during events and activations.

Requirements:

2 – 4  years’ experience in digital marketing, content creation, and social media management.
Relevant degree in Marketing, Digital Marketing or Communications.
Strong experience with community management
Proven ability to manage Meta platforms (organic + paid)
Hands-on experience running paid campaigns (Meta, Google, YouTube)
Skilled in content direction: building monthly calendars, leading shoots, and shaping creative
Highly creative and strong visual eye for local content production, with experience creating reels and videos. Skilled in using tools like Canva etc., for content production.
Highly organised and detail-oriented, especially when coordinating shoots, calendars, and event tasks.
Confident communicator with experience engaging influencers, media, and creative collaborators.
Must be available to work evenings, weekends, and public holidays as required.
Passionate about food, culture, lifestyle, and experiential marketing.
Must provide a portfolio showcasing creative work and examples of high-performing or viral campaigns

Apply via company website ( ) or

t.mcidirecthire.com

Purpose:                      

To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Assistant is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

Attend to customers in a professional and helpful manner
Generate more sales, ensure customer satisfaction by providing excellent customer service
Control stock levels and doing regular stock counts
Advise customers with regards to products, which product would be best in order to solve the customers’ problem
Place stock orders with buyers if necessary
Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
Ensure merchandising is done properly and that the products are priced correctly
Participate in perpetual stock takes
Ensure good housekeeping of work area
Perform any work related tasks as delegated by superior

REQUIREMENTS:

Matric or x3 Completed Intercept courses equating to total of 120 credits
2 Years minimum experience in a Hardware environment
Basic product exposure (must have spent at least 2 years with Hardware products)
Brights Induction (Service excellence)
In-house entry level merchandising standards
In house basic sales technique
2 x Department Product Knowledge Certificate
Natural Sales flair
Ability to communicate effectively (verbal & written)

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Job Summary 

We are in the market for a Customer Experience Specialist with professional working proficiency in Portuguese to join our team. As Customer Experience Specialist (Portuguese Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert’s validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

Review incoming application forms, validate and submit to DigiCert’s technical department
Engage with external customers and internal stakeholders via phone, live chat, video calls and email
Research customer organizations and verify contact details online
Identify, document and alert managers of customer-call trends
Execute DigiCert’s validation process according to our internal documentation
Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and team members
Learn product features and gather customer requirements to confer with management
Determine validation objectives and standards with internal managers
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Process incoming and outgoing mail

What you have 

Professional working proficiency in Portuguese & English (essential)
1+ year’s experience in a customer service or similar role 
Tertiary qualification (advantageous)
Proven track-record in evaluating and mitigating risk
Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
Excellent written and verbal communication skills
Tool experience: Microsoft Office and other software applications

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Overall Purpose of the Job:

To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements ·

Post matric qualification in General Management advantageous · Sales, Marketing or Management diploma advantageous. · 3 years’ minimum experience, at Mid-Management level. · Financial knowledge of Budgets, forecasting and Profit and Loss · Grade B Security Certificate – (existing or to be obtained on appointment) · Experience in the Security Industry preferred

Duties & Responsibilities Leadership ·

To consistently provide strong leadership of the branch and its employees. · To communicate with passion the vision and strategy of the branch and its performance. ·
To make timely, considered decisions for the long-term success and development of the branch. Finance, Planning & Controls ·
Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements. 
Manage and ensure accurate forecasting for branch in accordance with Finance. 
Manage Branch P&L to ensure profitability is sustained and growth is achieved 
Manage effective collections for the branch Operations ·
Ensure that effective planning/ production controls are established in all areas and are a key management tool. ·
Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques. 
Champion the development of a customer focused quality improvement culture. 
Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary ·
Ensure that service levels throughout the branch is sustained ·
Drive a community driven pro-active service throughout the branch ·
Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road ·
Manage operational Area Managers to ensure operational excellence throughout the branch ·
Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty) Health, Safety and Environment ·
Maintain health & safety policies and working procedures. ·
Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines Marketing
Drive all marketing activations within the branch 
Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
Drive strong social media presence within the branch identifying influencers and forging good relationships with them ·
Drive a culture of “content-creation” to remain relevant in the social media space ·
Ensure that OTT strategies are implemented and relevant ·
Drive effective/pro-active communications Commercial ·
Be proactive in regularly reviewing customer requirements and feedback. ·
Communicate with customers on a regular basis. · Ensure close liaison with branch sales team. ·
Exploit new market and product opportunities via various external routes. ·
Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products. People Management ·
Identify training and development needs among staff and coach accordingly. ·
People management, including all HR related issues as well as staff development. ·
Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available Business development ·
Together with operational managers identify Residential Guarding and bulk sale opportunities ·
Generate proposals for bulk business/Residential Guarding sites ·
Drive community involvement through operational collaborations and the effective communication thereof ·
Manage the profitability of Residential Guarding schemes Attrition ·
Manage all elements of attrition ·
Drive reconnections within the branch ·
Analyse branch attrition and plan mitigating actions to remedy it ·
Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural) ·

Computer Literate (MS Office, advanced Excel, PowerPoint) ·
Extensive knowledge of Operations, Sales, Technical and Administration. ·
Integrity and trust · People Focused · Command Skills · Managing through systems · Time Management · Business Acumen · Drive for results · Customer Focus · Managing and Measuring Work ·
Building effective teams We reserve the right not to make an appointment to any advertised position.

Deadline:15th July,2025

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DESCRIPTION

Amazon is looking for a Team Lead to manage Amazon Vendor Services (AVS) within a single or multiple Product families. Amazon Vendor Services are a suite of services designed to help Amazon’s most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).
The service is delivered primarily through AVS specialist assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. As Team Lead, you will be responsible to deliver impact to a group of strategic vendors, through a team AVS Specialist reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets.
Finally you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes-conflicting needs of different groups of stakeholders.

Key job responsibilities

Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs Own the relationship with the most important vendors subscribed to the AVS service (through the AVS specialist)
Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors to deliver significant business impact
Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
Work with the AVS specialists to drive adoption of tools and offshore processes and drive productivity within your team
Define the skills required within the team to support your vendors with specific problematics
Develop the right skillsets within the team and allocate resources to vendors Grow and develop people into a talent pool for Amazon

BASIC QUALIFICATIONS

Bachelor’s degree
Minimum 5 years working Experience in either of the following areas: Account management/Customer Development, Buying, Business Management, Business Consulting, Project Management, Financial Analysis and/or Marketing.
People management experience

PREFERRED QUALIFICATIONS

E commerce or FMCG experience
Reporting and Project Management experience

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Apply via company website ( http://www.amazon.com ) or

Key Duties and Responsibilities

To lead by example when it comes to the duties and responsibilities of the Concierge Department.
To assist in the investigation of guest complaints and queries.
Reporting any improper behavior and lack of work performance to the Head Concierge
Rooming of guests when necessary
Taking responsibility for duties of the desk as well as your own.
Assisting the Head Concierge with any difficulties they might encounter in performing their duties.
Assisting the Head Concierge to ensure that Concierge performs up to standard and that delegated duties are timeously performed.
Ensuring that the Concierge work area is always clean and tidy.
Assist in ensuring that there are always the necessary brochures and maps available on the desk.
Ensure that the Room Drop, Collections and Key register is completed correctly and always signed on collection.
Check that all e-mails received are replied to within 12 Hours and filed correctly
To be very meticulous in completing the daily check-list and check that it has been done during shift handover
Taking ownership of the daily handover ensuring all items are followed up on a regular basis.
Assist with the weekly newspaper order taking the weekly forecast into consideration
Assist with the training and documenting of training within the department.
Assist the Head Concierge with the updating of the departments SOP.
Assist in the updating of training documents.
Assist in the identification of any training needs within the department and communicate this to the Head Concierge.
Signing in and out of the Porters, and to keep an eye on their daily operation and to report any irregular behavior.
Ensure that all guest itinerary bookings are transferred on to the Concierge diary and profiled in Opera and emailed to appropriate departments.
Assist with site inspections and show-rounds as required
In the absence of the Front Office Manager and Head Concierge, to attend the Forecast and Rooms Division Meeting.

General and other duties

The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time.
The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.
To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform

Interpersonal Relationships

Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
Employee differences or disputes are settled quietly, away from other employees and guests.
Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
Instructions from management are treated constructively and acted upon.

Education or Certification

Must be computer literate, knowledge of MS Office and Opera is essential.
Must be able to work well under pressure and be able to multi-task.
Must have experience as an Assistant Head Concierge in a five star environment for a minimum of 2 years.
Broad knowledge of the surrounding area, restaurants, bars and places of interest is essential.
Must have the ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
European language skills will be advantageous
Business or Management qualifications are desirable

Apply via company website ( N / A ) or

jobs.kerzner.com