Job Region: Western Cape

Job Description

Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.

Responsibilities                                                             

Stock Management:

Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
Oversee the overall maintenance of the stockroom to meet housekeeping standards.
Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.                         

Sales Growth & Profitability:

Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget                         

Risk Management:

Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring)  reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.                               

Customer Experience Management:

Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
Recruit, administer & manage performance in accordance with company policies and procedures.

Innovation:

Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.

Qualifications                                                                                                                                                                                        

NQF level 4 (Grade 12) or equivalent
3 years’ experience in a store management position
Sales & service management, budgeting, computer literacy, communication skills
Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding  

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What You’ll be Doing

This role is ideal for an energetic and enthusiastic Senior Leader with flair and ability to drive and motivate others. This role leads the Learning and Development function in region and delivers implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data & learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.
You are responsible for direct management of a team of Customer Service Learning and Quality experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field. You will be part of the leadership team in region and the SME for L&D locally in South Africa.
This role is ideal for a self- motivated, energetic and enthusiastic Learning & Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.

Responsibilities

Drive site performance ⇒Partner and consult with the site operational leadership team to conduct a quantitative & qualitative analysis (holistically) of site / regional performance. Be accountable for creating and driving appropriate action plans with key stakeholders
Quality solutions or plans to improve performance & close learning or knowledge gaps ⇒Looking holistically at the site KPI/indicators and understand the value-add/contribution T&Q (root-cause, deep-dive, collaborating with key leadership team and support staff).
Develop Learning & Quality team Members – Observation team members’ performance provide feedback and coach individuals to grow and develop, succession planning, development opportunities, coaching, feedback
Drive execution of Quality Operating Model & Standards – Responsible for strategy and calibration indicators (Attendance and Accuracy for now while others may be added);
Performance of agents’ first 90 days – Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycle
Training Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirements

Desired Skills and Experience

Minimum 5 years in L&D and Training and Quality ideally in a customer experience or BPO environment. 
Leadership experience of training and quality teams across multiple clients and campaigns over multiple geos.
Possess excellent written and spoken English communication skills and interpersonal skills
Excellent organizational skills
Able to work independently, as well as extremely team-focused; supports team and peer decisions
Meticulous attention to detail
Able of working cooperatively with people of diverse  backgrounds regardless of personal differences
To be the change ambassador, with the ability to drive change by owning the measuring of the adoption of change, showing flexibility and adapting to the dynamic Customer Service environment
Receptive to feedback, takes directions and is aware of development areas
Ability to self-motivate and manage own time
Ability to own your own development and with a growth mindset
Ability to facilitate quality calibrations in a face to face and virtual environment, with peer group and global stakeholders
Partner with global learning team to provide input, review created materials, and support delivery of workshops
Ability to adopt a consultative approach with stakeholders
Ability to conduct deep dives as part of overall root cause problem solving, analyze and create report on outcomes
Ability to use the Learning Management System for basic learning activities e.g. ability to pull and analyze reports, upload content, create learning courses

Knowledge

Demonstrate an understanding of facilitation and questioning   techniques
Good understanding of adult learning principles and learning styles
Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.)
Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs
Good understanding of the Customer Service business at Booking or similar environment
Customer Service outcome oriented
Available full time and flexible in both schedule and tasks based on local needs
Experience of data analysis
Experience of root cause problem solving methodology
Experience in change management methodologies
Experience of project management methodology
Experience of facilitating a quality calibration process

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What You’ll Do

The Senior Business Analyst will coordinate intricate business needs using data solutions, ensuring value delivery.
Develop and maintain comprehensive business models representing processes, roles, data, and organizational structures.
Apply these models to communicate insights and propose strategic scenarios for improvement.
Perform strategic analysis of complex business situations to identify problems and opportunities.
Conduct in-depth root cause analysis and recommend actionable, strategic improvements.
Collect, document, and handle business and ad hoc needs. Make sure they align with business goals and customer requirements.
Build detailed functional specifications and design documents for new systems and improvements, ensuring they meet high-level business requirements.
Design and implement sophisticated data products and analytics solutions to support strategic business decision-making. Collaborate closely with cross-functional team to ensure business models are based on rigorous data analysis.
Develop and coordinate the execution of comprehensive test plans to ensure product quality and functionality. Lead all aspects of defect resolution efforts in collaboration with development teams.
Engage with collaborators to understand their needs and ensure their requirements are met. Facilitate workshops and meetings to gather input and feedback.
Mentor and guide junior business analysts within the team, providing expertise and support.
Identify and drive opportunities for process improvements based on in-depth data analysis.

What You’ll Bring

A completed bachelor’s degree in Business Administration, Information Technology, or a related field.
Minimum 6 years of experience in analytics
Solid 2+ years of hands-on data governance experience is required.
Strong background in data storytelling—able to translate insights for non-technical audiences.
Proficiency in Power BI and business modeling/analytics tools.
Experience working in diverse, cross-functional teams.
Knowledge of data governance frameworks and business process design.
Familiarity with LeanIX or similar platforms is an advantage.

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Apply via company website ( http://www.pmi.com/ ) or

 

Overall Purpose

Reporting into the CIO, our Head of Technical Operations will play a key role in defining and shaping the Technology vision and strategy at Lula. You will be responsible for leading the technical operations team and building out the infrastructure, SRE, security, support and helpdesk competencies in alignment with Lula’s technology strategy. You will be accountable for the performance, stability, continuity, security and compliance of our production infrastructure and services working in collaboration with our engineering teams, partners and third party vendors. The ideal candidate will be a seasoned technical operations leader with a proven track record of building successful teams, fostering a culture of innovation and delivering top quality operational services. This is a senior management role and will be a key member of the Technology Management team.

Responsibilities Include:

Articulation and delivery of a Technical Operations strategy which considers the factors of people, process and technology aligned to our technology and business strategies.
Contribute as a key member of the Technology Management team collaborating with all members to ensure that we deliver a world class experience to our customers.
Oversee the performance, stability, continuity, security and compliance of our production infrastructure and services.
Partner with business stakeholders to understand their support and service needs.
Manage key third party suppliers ensuring they are performing and delivering to SLO’s and SLA’s.
Collaborate with Product and Engineering to deliver against all agreed roadmaps.
Build, lead and mentor a high performing Technical Operations team.
Direct line management of managers across the infrastructure, SRE, security, support and helpdesk teams.
Manage budgets and operational expenditure effectively.
Research and implement new technologies that improve our service, support and infrastructure giving us a competitive edge.

The Skills and Competencies We’re After:

Excellent leadership ability, you inspire your team and our business to achieve company goals
Exceptional technical skills, coupled with a commercial outlook
Ability to think strategically and make decisions pragmatically
Ability to manage multiple complex platforms and services under pressure
Ability to adapt to changing circumstances and priorities
Excellent planning and organisation skills
Excellent communication, facilitation, presentation and negotiation skills
Excellent negotiation skills to support the management of vendor and service provider agreements.
Strong stakeholder management skills with the ability to manage expectations, risks and issues in a proactive manner
Strong collaboration skills and a passion for working with people
Strong understanding of financial principles and experience managing Technical Operations budgets with an eye expenditure.
Strong analytical and problem-solving skills
Deadline driven – you know what success looks like and how to measure it
Positive, high energy and committed to live, demonstrate and get excited about the Lula values

The Experience We’re Looking For:

BSc Degree in Computer Science, BTech, BEng or equivalent
Honours and/or Master’s degree an added advantage
Minimum of 8-10 years of experience in IT operations, infrastructure management, or a related field, with at least 5 years in a leadership or management role.
In-depth knowledge of IT infrastructure, including networks, servers, storage, virtualization, and cloud technologies (AWS, Azure, etc.).
In-depth experience configuring and supporting high volume and high availability cloud environments
Strong understanding of cybersecurity principles, practices, and technologies. Experience in implementing security measures and ensuring compliance. Understanding of relevant frameworks e.g.: ISO or NIST and PCI-DSS.
Proficiency in ITIL-based service management practices and tools. Experience in implementing service delivery and support processes.
Relevant certifications such as ITIL, CISSP, CISM, or similar are highly desirable.
Experience working closely with a product team and within an agile environment
Financial services and banking experience advantageous

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The successful candidate will be responsible for the following tasks:

Assemble, install, maintain, and repair mechanical components and systems.
Read and interpret technical drawings and specifications.
Conduct routine inspections and preventative maintenance on machinery.
Diagnose faults and ensure effective repairs are carried out.
Adhere to safety standards and company procedures at all times.
Ensure quality control and dimensional accuracy of finished parts
Qualified/Trade tested Fitter & Turner, Turner Machinist or Tool, Jig & Die Maker (Red Seal)
N3 Certificate in Engineering Fitting & Turning or similar
At least 1 year post trade test working experience in the fitting & turning engineering or similar field
Experience with operating Conventional Milling & Turning machines (including thread cutting).
Experience with operating Surface Grinder, Pedestal Drill & Hydraulic Press.
Ability to draw, read and understand engineering drawings

Qualifications and Experience Required:

Trade tested Fitter and Turner qualification (Red Seal preferred)
Demonstrated experience in a similar role
Bilingual in English and Afrikaans
Experience in engineering field either HVAC / ventilation / fans or applications is advantageous

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KEY PERFORMANCE AREAS

Effective operation as a team leader
Maintenance of Equipment and Use of Consumables
Maintain Quality standards and Efficient Service delivery
Compliance to Health and Safety Requirements

CORE COMPETENCIES

Thorough knowledge of cleaning procedures, chemicals and equipment
MS Office skills
Communication
Decision-making
Initiative
Planning and Organizing
Influencing others
Excellent supervisory skills
Quality
Accountability
Reliability
Results- orientation
Customer Service Orientation

REQUIREMENTS

To be considered for appointment to this post, candidates should have complied with the following requirements:
Grade 12
Valid code 08/EB
2 – 3 years’ experience in a supervisory role within an operations environment
3 – 4 years’ experience in the cleaning environment

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Educational Requirements

Currently enrolled in or recently graduated from a relevant degree or diploma in:

Marketing / Digital Marketing
Communications / Media Studies
Journalism / Public Relations
Business Administration / Sales
Education / Educational Technology and etc

Experience Requirements

Experience in school-based activations, campus promotions, or live event support will be a strong asset.
A portfolio or samples showcasing content creation (social media posts, campaigns, videos, or graphics) will be beneficial and may strengthen your application.
Any hands-on involvement with learner or teacher engagement platforms, educational outreach, or CRM tools will be considered a plus.

Main purpose

Maskew Miller Learning is seeking dynamic, tech-savvy, and energetic interns to support our Sales, Marketing, and Digital Engagement team. This internship offers qualified graduates a hands-on opportunity to gain practical experience in digital marketing, sales engagement, and community outreach within the education sector.
Interns will actively contribute to promoting Maskew Miller Learning’s brand, products, and services including digital offerings like Maski and Foundation Phase materials—through online platforms, school-based activations, and direct engagement with learners and educators. They will manage and support various teacher and learner communities, share educational resources, and foster meaningful interactions that enhance brand visibility and support our mission: Learning for Brighter Futures.
Ideal candidates are creative, detail-oriented, and passionate about using innovative marketing strategies to engage with learners, support educators, and elevate the learning experience across South Africa.

Apply via company website ( N / A ) or

mml.erecruit.co

 

Job Overview:

The Resort Executive Housekeeper with oversight of laundry and stock is responsible for managing and coordinating housekeeping, laundry services, and inventory control at the resort. This role involves supervising housekeeping staff, managing laundry operations, monitoring stock levels of cleaning supplies and amenities, and ensuring the cleanliness, organization, and efficiency of all related operations.

 Key Responsibilities:

Housekeeping Operations Management:  Supervise and lead the housekeeping team in maintaining cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.  Establish and enforce cleaning standards, procedures, and schedules to ensure high-quality housekeeping services.
Laundry Services Oversight:  Manage the resort’s laundry operations, including washing, drying, folding, and ironing linens, towels, and guest clothing.  Ensure proper handling of laundry items, adherence to laundry procedures, and maintenance of laundry equipment.
Stock and Inventory Control:  Monitor and manage stock levels of cleaning supplies, guest amenities, linens, and other housekeeping-related inventory.  Coordinate with suppliers, place orders, receive deliveries, and maintain accurate inventory records.
Quality Assurance:  Conduct regular inspections of guest rooms, laundry facilities, and stock storage areas to ensure cleanliness, organization, and compliance with standards.  Address any issues, discrepancies, or deficiencies promptly and implement corrective measures.
Guest Satisfaction and Service:  Prioritize guest satisfaction by delivering clean, well-maintained accommodations, fresh linens, and quality amenities.  Respond to guest requests, feedback, and complaints related to housekeeping, laundry, or stock promptly and professionally.
Budget Management and Cost Control:  Assist in budget planning for housekeeping, laundry, and stock operations, monitoring expenses, and optimizing resource utilization.
Identify cost-saving opportunities, negotiate with vendors, and ensure efficient use of resources.
Staff Management:  Recruit, train, and supervise housekeeping staff, providing guidance, feedback, and support to ensure a motivated and well-trained team.  Schedule shifts, assign tasks, and monitor performance to maintain high standards of cleanliness and service.
Inventory Management:  Manage inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and efficient use of resources.  Coordinate with suppliers, place orders, and monitor expenses to maintain cost-effective housekeeping operations.
Safety and Compliance:  Enforce safety regulations and cleanliness standards to provide a safe and healthy environment for guests and staff.  Ensure compliance with health, safety, and environmental regulations related to housekeeping operations.
Cleaning Operations:  Oversee the daily cleaning operations for guest rooms, public areas, and other designated spaces within the resort.  Implement and enforce cleaning procedures and standards to maintain a pristine and welcoming environment
Guest Interaction:  Engage with guests to address any specific requests, concerns, or feedback related to housekeeping services.  Strive to exceed guest expectations by delivering exceptional service.

Qualification, knowledge & Experience

Matric certificate
Additional certifications or training in hospitality management, housekeeping operations, or related fields (advantageous).
Experience in a managerial role within the housekeeping department (mandatory)
Familiarity with relevant software applications for scheduling, budgeting, and inventory management (beneficial).

Apply via company website ( ) or

applybe.com

 

Job Description    

The Receptionist plays a crucial frontline role, fielding telephone calls, receiving visitors, and creating a welcoming and organized environment for all guests and clients.
This role is responsible for ensuring smooth front desk operations, managing inquiries professionally, and providing administrative support to the office.
As the first point of contact, the Receptionist contributes to the company’s purpose of delivering long-term service and investment excellence to clients by maintaining a professional and efficient reception environment.

Duties and Responsibilities    

Greet and assist visitors and clients.
Operate the switchboard and redirect calls.
Liaise with security, manage parking, and escort visitors.
Maintain a clean and welcoming reception area.
Manage meeting room bookings and operations.
Handle mail, couriers, and deliveries.
Oversee stationery and first aid supplies.
Perform general administrative tasks.
Provide excellent service and resolve inquiries timely.

Ideal Experience    

4+ years’ experience in a client service oriented role
PABX would be an advantage
Hospitality or corporate working experience will be an advantage

Ideal Qualifications    

A completed Matric
Post matric qualifications would be an advantage
Most Important Attribute    
Integrity
Client service oriented
Kind and compassionate
Intuitive
Team player
Systems Knowledge    
Proficient in using email, booking systems, and the Microsoft Office Suite (Word, Excel, Outlook, etc.) to perform daily tasks efficiently
PABX telephone system

Closing Date    

2025/07/31

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Description

homechoice is a leading South African homeware retailer.
For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The ideal candidate for this role will be responsible for analyzing business needs, designing and developing learning programmes and updating existing programmes where needed.
Furthermore, the candidate will be responsible for facilitating learning programmes (including learnership and management programmes) as well as evaluating the effectiveness post implementation.

What you will love doing in this role

Analyse the need for learning programmers and materials
Conduct training needs analysis in consultation with business partners
Determine desired business outcomes
Link desired outcomes with employee behavior
Identify and evaluate competencies
Determine performance gaps
Prioritize training needs
Apply robust training methodology
Design learning programmers and materials
Taking into account Adult Learning principles  
Design online learning curriculums that incorporate a blended learning methodology 
Consider alternative training methods (on the job, coaching and mentoring, classroom, e-learning)
Develop learning programmes and materials
Clearly define learning objectives using the SMART model 
Differentiate between learning objectives, e.g. knowledge, skills or attitudes 
Apply the Kolb and / or Honey & Mumford learning cycle methodology 
Implement learning programmes and materials
Facilitate learning programmes in line with best practice  
Accommodate different learning styles  
Motivate and inspire learners by using a variety learning resources 
Facilitate learning in line with policy and best practice in order to achieve learning outcomes. 
Facilitate learnership and team leader development programmes. 
Facilitate learnership and team leader development programmes. 
Coach and mentor learners where applicable 
Facilitate and manage online discussion forums via the LMS 
Evaluate learning programmes and materials 
Conduct learning assessment using a variety of assessment types and methods 
Evaluate learning impact using a variety of methods (looking at quantitative & qualitative measures) 
Develop learning assessment tools 
Review and update learning programmes and materials
Review feedback from business partners and update learning programmes to ensure fit for purpose and business requirements 
Customize generic learning material for internal purposes 
Consult regularly with allocated business partners to build and maintain working relationships 

Administration

Co-coordinating & scheduling training interventions (including delegates, venues and resources required)
Manage attendance registers
Submit comprehensive monthly report
Own the administrative duties related to training including scheduling delegates, completing attendance registers and comprehensively reporting on programmes

Requirements

What we will love about you

Communication & Influence 
Planning & Organizing 
Team Leadership 
Delivering Quality Results 

What you’ll need to do this role

Grade 12/NQF 4
2+ years working experience in a Warehouse
3-5 years of working experience in Learning and Development as a Facilitator 
2 years working experience in facilitating management and learnership programmes
Health and Safety Certificate

Behaviours we love 

Wow my customer
Walk in my customers’ shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Treat the business as my own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time

Play as a team

Be helpful
Be inclusive
Find the fun

Apply via company website ( http://www.homechoice.co.za/ ) or

homechoice.mcidirecthire.com