Job Region: Western Cape

We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play a key role in driving customer satisfaction and supporting business growth.

KEY RESPONSIBILITIES:

Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
Effective handling of escalated situations and complaints across several communication channels
Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
Deliver proactive customer service – track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
Constantly seek ways to improve our service and customer experience
Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

WHO WE ARE LOOKING FOR:

Minimum 3 – 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
Has excellent communication skills (written, verbal, and interpersonal).
Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
Flexible, open to change, and committed to continual personal and professional development.
Highly organized and detail-oriented, capable of producing accurate and timely reporting.

Apply via company website ( http://www.maerskline.com ) or

www.maersk.com

 

About the job
About our client:

Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance.

What you will be doing:

Manage / maintain the global network infrastructure daily to ensure optimal uptime, security, and performance.
Coordinate and oversee 24/7 third-party network support providers to guarantee high-quality service delivery.
Quickly diagnose and resolve complex network issues to minimize downtime.
Continuously improve network security to maintain security posture.
Maintain up-to-date documentation and inventories for all network systems.
Monitor network performance, resolve issues, and implement best practices.
Evaluate new vendors and technologies, and recommend and implement improvements.
Lead and manage network-related projects from start to finish, minimizing business disruption.
Perform hands-on tasks like installing and configuring network hardware, software, and services as needed.
Collaborate with the Technology and Innovation team and the wider business to provide support for complex issues and project initiatives.

What our client is looking for:

A relevant tertiary degree would be beneficial.
Cisco, HP, Meraki, Azure networking, etc. related certifications.
5+ years’ experience in network administration and architecture.
Experience with network devices and services (routers, switches, firewalls, load balancers, VPN, QoS).
Strong multi-site networking experience (SD-WAN, TCP/IP, BGP, OSPF, DNS, DHCP).
Experience managing physical, cloud-based, VoIP, and wireless networks.
Understanding of technical and data security concepts.
Financial services industry experience is preferred.
Broad understanding of IT fundamentals.
Intelligent and effective troubleshooting skills, with the ability to engage additional support when needed.
Strong organisational, prioritisation, and delegation skills.
Self-motivated and proactive, with the ability to work independently and present solutions.
Personable with good communication skills.
Willingness to work out of hours when necessary.

go to method of application »

Apply via company website ( http://www.parvana.co.uk ) or

 

About the Role:

As the Executive Assistant, you will be the backbone of the CEO’s office, ensuring seamless operations through:
Administrative Support: Managing travel, Forex, purchasing authorizations, and more.
Secretarial Duties: Handling communications, scheduling, minute-taking, and board meeting preparations.
Insurance & Imports Management: Overseeing vehicle insurance, marine cover, and import payment processes.
Event Coordination: Organizing company-wide events, including Indabas and trade fairs.
Strategic Collaboration: Working closely with executives and teams to uphold company standards.

What We’re Looking For:

Diploma in Legal Secretarial/Paralegal or equivalent.
5+ years of experience in a similar role.
Expertise in Microsoft Office and office management practices.
Exceptional organizational, communication, and problem-solving skills.
Fluency in English and Afrikaans (verbal and written).
High emotional intelligence and the ability to handle confidential matters with discretion.

Apply via company website ( http://www.dav.co.za/ ) or

www.aplitrak.com

 

Duties include but are not limited to the following:

Conferring with clients to determine their hairdressing needs, preferences, and specifications.
Advising clients on suitable haircuts as well as hairstyles and hair color based on their physical features and hair type.
Cutting, trimming, and shaping clients’ hair as well as wigs, hair extensions, hairpieces, and toupes based on clients’ preferences and specifications.
Shampooing, conditioning, and drying clients’ hair.
Providing various hair coloring treatments to clients after inquiring into possible hair dye sensitivities and allergies that they may have.
Using various hairstyling tools and equipment, including hair straighteners, curling irons, rollers, hairdryers, and hot combs, to style clients’ hair accordingly.
Cleaning and sterilizing all hairdressing tools and instruments to ensure that state health and safety standards are met.
Able to work in relaxed, informal and buzzy atmosphere
Sociable, meeting new people from all walks of life
Transforming people’s look and making them feel good about themselves
Clean and tidy work environment
Comply with Covid-19 regulations

Qualifications:

Full cosmetology license or specific license for hair designers and hairdressers
Passing score on state hairstyling examinations
QCTO – Occupational Certificate in Hairdressing NQF Level 4 (Red seal trade test certificate) 

Experience and Knowledge:

Work experience as a Hair Stylist, Hairdresser, Colorist or similar role
Proficiency in hair straightening and curling methods, using hot irons and curlers
Hands-on experience with various coloring techniques
Adaptable – exploring creativity and staying on top of the latest trends
Strong knowledge of classic and creative cutting technique
Good colour knowledge
Strong on customer service
Reliable – keep to the appointment times so clients aren’t sitting and waiting all day.

go to method of application »

Apply via company website ( http://www.faircape.co.za/ ) or

 

The successful candidate will be responsible for:

Effectively managing, monitoring, troubleshooting and optimizing of ICT systems, network infrastructure and components to ensure the highest levels of systems and infrastructure availability
Planning, implementing, developing, upgrading, maintaining and supporting IT business applications, ensuring they meet business requirements and operational needs, and contribute to the efficient delivery of services while adhering to best security practices to ensure optimal confidentiality, integrity and availability
Assisting with overseeing the day-to-day functioning of the ICT department with regards to routine daily support, maintenance & related administrative duties
Managing and maintaining the SDWAN Network infrastructure, including configuration, monitoring and troubleshooting to ensure optimal network performance and security
Effectively collaborate with the Cyber Security Manager to implement and maintain cybersecurity measures, including threat detection, incident response and vulnerability management

Requirements

Minimum requirements:

Tertiary qualification in a related field
Certification in MCSE, CompTIA Network, Security and/or Azure & AWS (advantageous)
3 years’ experience in a Systems Administrator or Systems Engineer role

Experience with the following:

network setup including VLAN and advanced routing, monitoring and administration
supporting various Microsoft Office packages
setting up and maintaining backup and recovery systems
installation, trouble shooting and conducting repairs on Windows Operating Systems
Windows Server environments
advanced Windows Management (AD, DHCP, DNS, NPS management)
Exposure to cloud-based hosting and backup services
Intermediate to advanced level of knowledge related to Networking
Understanding and experience with SDWAN configurations and troubleshooting (advantageous)
Practical knowledge of cybersecurity frameworks like ISO 27001 (advantageous)
Knowledge relating to computer hardware systems, chipsets, memory modules and peripherals (advantageous)

Apply via company website ( N / A ) or

da.mcidirecthire.com

 

Duties and Responsibilities:

Your role is vital to the smooth running of the projects, as it immediately follows fieldwork (survey data collection) and leads into our analysis and reporting stage.
Within your role, you will be required to undertake the following core functions using Excel and bespoke software:

Cleaning

Ensuring the raw data from fieldwork is excellent quality
The data for inconsistencies and/or bad quality
These records from the dataset and liaising on next steps with the project manager

Manipulation

Getting the raw data ready for reporting
Datasets
Custom variables

Reporting

Using bespoke software to create easy to understand tables for our consultants
Data tables
Averages, grouped responses, ranking of responses, significance testing etc.

Excel tables

The majority of your job will be dealing with quantitative data i.e. large, structured datasets that result from surveys, however there will be ad hoc requests that may result from our more innovative methodologies.
The client currently script and conduct data processing for all of their surveys in-house, meaning that you will be able to work closely and learn from the existing team.
There are multiple opportunities for progression within this role, with expansion opportunities including:
Scripting – providing you experience in the full end-to-end research operations process.
Design – creating innovative and engaging ways of capturing data, or adapting the look and feel of specific surveys when required
Efficiencies – Exploring ways to automate the data collection, reporting and DP process
Roles – taking on the management of other team members as you progress in the organisation
Visualisation– Helping to create dashboards and present the data in a fast, accurate and intuitive way

Must have skills

As this is an entry level position, we’re not looking for specific experience as full training will be provided. What we do need from you however, is the ability to learn quickly and recognise the importance of the role you will be playing in delivering quality to our clients.
They all about passion, so successful applicants will show a desire to give it their all.
Knowledge of MS Excel – VLOOKUP, pivot tables
Excel is our bread and butter, so you must be familiar with how it works and be interested to learn new tips and tricks
Passion for working with data
job is all about data, so caring about accuracy, structure and best practice are all essential to the job
Desire to learn software packages to manipulate data
use our own software for data processing, so a willingness to learn, explore and master a new way of working will be ke

Good to have skills

These are not essential, however if you’ve picked these up in your time studying or working, they would be advantageous:
Experience in web technologies (HTML, CSS, JavaScript)
Knowledge of VBA / Excel macros
Experience in data structuring / analysis tools e.g. SPSS

Other skills and requirements

Tertiary degree
Fluent spoken & written business English
Excellent internal/colleague communication skills
Strong team player
Understand the importance of meeting deadlines
A desire to expand one’s own knowledge
Ability to articulate complex concepts in simple succinct terms
Excellent numerical and analytical skills
The capacity to develop and document procedures and workflows

Apply via company website ( ) or

www.linkedin.com

 

Job Role: 

Maintain, grow and enhance good relations with existing Flash clients so as to properly manage internal accounts as well as be responsible for all administration related to the accounts.

Responsibilities:

Manage development & growth of the assigned existing accounts.
Manage multiple accounts and maximize each account in line with business objectives and requirements.
Ensuring effective service delivery and customer satisfaction.
Actively monitor progress of account and feedback to the business.
Drive sales by introducing Flash products to existing accounts.
Operate as the lead contact point for any and all matters specific to assigned account – assist with high severity issues or issue escalations when required.
Collaborate with internal resources to ensure execution and delivery of account requirements and objectives.
Monthly forecasting, allocations and reporting.
Administration of proposals and performance reports.
Develop, implement and track growth strategies.
Manage marketing activities and manage internal flow processes.
Ensure a thorough understanding of the various Flash product agreements, including commercials and all amendments, as well as the operating procedures and ensure compliance in all aspects with the assigned national account portfolio.
Build and maintain professional relationship with business partners and all internal stakeholders. (this is different in my opinion to collaborating)
Increase brand presence continuously by growing the Flash products through influence at traders and on customer level within the assigned account portfolio.
Provide input into innovative promotional planning with assigned national account portfolio and assist with achieving targets.
Collect and collate competitor information, generating information and provide feedback and recommendations to stakeholders.
Mediate resolution of escalated queries within the assigned portfolio of accounts.
Maintain self-development and knowledge in all required areas.
Demonstrate proficiency on all required systems and access of information pertaining to account management.

Requirements:

2 – 5 Years experience
Matric
Relevant Tertiary Qualification will be an advantage
Valid driver’s license and own transport
Experience with managing major accounts
Exposure to managing finance, specifically budgets.

Apply via company website ( ) or

flash.mcidirecthire.com

 

Minimum Requirements

Grade 12 (Matric) certificate.
Proven work experience as a receptionist or administrative clerk in a corporate environment (4-5 years preferred).
Proficient in MS Office (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize work in a busy environment.
Friendly and professional demeanor.
Ability to work as a team and assist others in the office with any excess workflow
Ability to communicate in both Afrikaans and English
Ability to communicate in a professional manner
Ability to work independently
Willing to work under pressure and meet deadlines
References are non negotiable
ID Document and qualifications to be attached to all CVs
Submit to a background and criminal check
Own transport – non negotiable
Responsible and reliable
Punctuality is non negotiable
May be required to work after hours in exceptional circumstances

Key Responsibilities:

Greet and welcome visitors in a professional and friendly manner.
Answer, screen, and direct incoming phone calls.
Maintain the reception area to ensure it is tidy and presentable.
Receive, sort, and distribute daily mail and deliveries.
Schedule meetings and appointments as needed.
Assist with data entry, filing, and general office administration.
Maintain office supplies inventory and order items as required.
Handle incoming and outgoing correspondence (emails, letters, couriers).
Provide daily support to management and staff with various administrative tasks.
Assist with any other admin related task when required
Ensure confidentiality of sensitive information at all times.

go to method of application »

Apply via company website ( ) or

 

Job Description

This pivotal role is fundamental for the success of one of the biggest projects that Rank has delivered.  The successful candidate will look to demonstrate an exceptional energy and drive to deliver outstanding governance of some of Rank’s key data assets in line with our industry leading data platform.  This is a fantastic opportunity to match our drive and determination for being the best at what we do.  
Data Governance has grown significantly in prominence in the data industry.  For Rank, operating in a heavily regulated industry,  this has always been the case.  That is why this role has been created, to ensure this new project has the right level of governance and control to succeed in the project delivery and it’s on-going operation. Data Governance really is the cornerstone for the data strategy at Rank Group.  
As the Data Governance Lead you will embed work with the NextGen project team, engineers, architects and testers as well as the Data Team, to ensure the project delivers the business’ data, as it is needed. 
You’ll be pivotal in ensuring that data delivers value to the business, a corporate focus is needed on data quality, data management principles, policies and procedures, standards and definitions, along with pragmatic action oriented working groups.  

Data Requirements Oversight: 

Working with business stakeholders to understand their data requirements and liaising with the NextGen project team to ensure these needs are met. 
Liaising with the Data Team architecture, engineering and governance leads to ensure the right data is presented to the right place at the right time 

Data Standardisation: 

Based on input from the Data Team and stakeholders, you will define the standard data models, elements and definitions that will be deployed across NextGen’s decentralised data environments. 
Working the project engineers and architects you will define the appropriate data models to ensure that the right data is presented to Rank’s Central Data Platform 

Metadata Management: 

Oversee the creation and maintenance of metadata repositories to document data lineage, definitions, and classifications. 
Facilitate the adoption of metadata standards across the NextGen project. 

Data Stewardship: 

Work with business units to define data ownership and stewardship responsibilities. 
Provide guidance and support to data stewards in resolving data-related issues and ensuring compliance with data governance policies. 

Data Definition and Cataloguing: 

Documenting the data standards, lineage, definitions and business context behind the data created in the NextGen project 
Capturing this data in Rank’s Data Catalogue and working with the Data Team to ensure data quality rules are built in the Data Quality tool. 

Data Governance Reporting: 

Provide regular communication with the Head of Data Governance to ensure appropriate progress is made and the project remains on track 
Liaising with the Data Governance Council to ensure the business is aware of progress/ challenges 

Change Management: 

Support change management efforts related to the adoption of data governance practices. 
Engage with stakeholders to address concerns and promote a data-centric culture. 

Qualifications
What’s needed for success – Experience & Qualifications: 

Excellent verbal and written communication, including the ability to communicate with senior stakeholder management 
A Strong attention to detail and ability to communicate if and where issues are identified 
A passion for data and doing the right things the right way 
A data background (c. 5 years +), ideally in data governance or an architecture role 
An understanding of data modelling 
The ability to work under pressure and deliver to tight timelines 

go to method of application »

Apply via company website ( N / A ) or

 

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a VIP Officers to be based in Western Cape (Du Noon). Do you think you have what it takes to be our newest Purple Star?
VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.

What you bring:

What do you bring to the table:

Previous Security experience.
Registered with PSIRA (Private Security Industry Regulatory Authority).

A Bonus To Have:

Valid driver’s license.
Matric

What You’ll Do For The Brand:

Duties

VIPs must be present 15 minutes before the branch opens.
Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
VIP need to check around the premises for any suspicious movements before the branch is opened
VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
Charge the batteries overnight so that they are useable from the beginning of your shift.
Ensure all panic button and two way radios are in good working conditions and keep safely.
VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency .
The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
Ensure at the searching zone the branch door or the gate is always kept close.
VIP Officers are not allowed to cross gender scan guest entering the branch.
Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am

Guest Service

First impressions last – VIP Officers are at the forefront of Hollywood.
VIP Officers are the first encounter with the guest.
Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Ensure to treating our guest with respect and have the good attitude at all times.
When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them tocome again. “Good Bye Sir, please come again.

Compliance

VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
Scan all persons entering the premises including team members.
Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
No bags are allowed inside the premises.
No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
No person under the age of 18 is allowed into the premises.
If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
In ranches with no liquor licence, No alcohol is allowed on the premises.
Credit bets are not allowed to be taken by any team member.
VIP Officer on duty are not allow to take bets with Amadoda uniform.
VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct

While on duty you will not sit or lounge, make use of your cell phone or eat.
No smoking on duty.
You will not report for duty under the influence of alcohol.
You will not abandon your post. This could lead to disciplinary action against you.
You are not allowed to sleep on duty. This will lead to disciplinary action against you.
You will not have casual conversations with friends/other team members while at your post.
You will not accept tips from the guest

Values

Actively promote the Hollywood values.
Live the values and lead as an example to the team.

Other

VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. Able to work in a rotating shift /work flexible hours. Ensure the ability to work independently. Ensure you physical fitness is obtained at all times in line with the job requirements

What You’ll Bring To The Team:

Attention to detail
Good time management
Good communication
Excellent problem solving
Strong attention to detail
 

go to method of application »

Apply via company website ( N / A ) or