Closing Date
2025/09/09
Reference Number
SAA250901-1
Job Purpose
The role is responsible for the Channel Management and Distribution Channels. This roles provides exceptional service delivery, demonstrate integrity and ensure that all sales channels contractual obligations, commercial partnerships as well as distribution are managed effectively and efficiently.
Principal Accountabilities
Participate, negotiate, and structure commercial partnerships (Travel Trade, Corporate, GSAs) and Assist with setting up the up-front discount and corporate contracts/pricing
Analyze, review and Structure GSA contracts
Assist and provide analysis on key source markets including drafting of reports
Set up reports, produce and distribute meaningful information to management for the global sales team.
Provide data analysis on key Markets-including market share, Load Factor and conduct general Market Research with key clients
Fulfil and manage effective pricing and negotiation of GSA contracts
Provide data analysis on key Markets-including market share, Load Factor and conduct general Market Research with key clients
Manage GDS distribution pricing and optimization analytics and research and develop methodology studies from optimal distribution GDS’
Research system enhancements and developments for GDS and NDC functionality and oversee implementation thereof with IT
Manage effective pricing and negotiations of GDS channels and negotiate and conclude GDS participation agreements. Negotiate and renew participation agreements with Amadeus, Sabre and Travelport improvement
Investigate and research new technology trends in distribution and competitor analysis
Manage data collection and analysis of corporate/travel agents related information, including spend, volumes and trends
Analyse data on SAA’s customers and create a meaningful presentation document
Provide passenger revenue/mix monthly
Working with business Intelligence Tools (Power BI, Tableau, Google Data Studio) to analyse and distribute reports on an ongoing basis
Conduct Customer Data Analysis exercises which will provide input for strategic promotions and direct customer engagement, including web promoting to assist the marketing team
Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls or questionnaires, or arrange to obtain existing data
Monitor the health and performance of the web platform and reports received via the web help channel to identify technical issues and raise the necessary incident reports with Amadeus and IT
Measure and report on website performance (including traffic conversion and revenue-based metrics) and assess these against actual revenue and sales statistics. Identify trends and insights, and provide feedback on optimization for digital advertising and organic search performance
Play a key role in the set up and technical testing of the additional functionality being developed for the web channel in plan
Implement and enhance business operations with the use of Amadeus Traveler DNA
Participate in the development of enhanced commercial reporting utilizing the various Amadeus tools and channels such as Sales Watcher, Amadeus Revenue Accounting, Amadeus Sales and Revenue reporter, business Intelligence Tools (Power BI, Tableau, Google Data Studio) to perform data analysis and distribute management reports
Qualifications & Experience
Grade 12/ Matric
Bachelors degree in Business Administration / Management and Marketing or related at NQF level 7
At least 4 years Aviation experience in a similar role
Minimum 5 – 8 years previous experience in positions of a similar nature
Knowledge and Skills
Knowledge of principles and processes for providing customer and personal services
Knowledge of business and management principles
Knowledge in marketing trends and consumer behaviour trends
Aviation regulations
Project Management
Google Analytics, Data Studio and Tableau
Excellent communication skills (verbal and written)
Interpersonal skills
Time management skills
Planning and organisation skills
Strong analytical ability
Complex problem solving skills
Influencing and negotiating skills
Digital Marketing Analytics including SEO and SEM IT
System knowledge
Information processing
Strong administrative skills
Strong multi-tasking ability
Change management
Financial acumen
Conflict handling
Decision making
Research
Computer literate
Critical thinking
Attributes
Manages transformation and change initiatives
Drives innovation
Sells/ translates the vision
Leverages team diversity
Role models behaviors and values
Customer orientated
Results driven
Stakeholder relationships
Ethics and integrity
Collaboration
Relationship building
Independent worker
Flexible and adaptable
Work under pressure
Self-motivated
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