Job Region: Gauteng

  • Ops Spec: Capacity and Availability Management

    Core Description

    To oversee the capacity and availabilty management lifecycles, ensuring IT services and infrastructure are designed and maintained to meet current and future business demands.
    This role requires a proactive approach to capacity and availability planning, collaborating with cross-functional teams to optimize resource allocation, improve performance, and enhance service reliability

    Key Deliverables / Primary Functions

    Assess current IT infrastructure and services to ensure capacity aligns with business needs.
    Develop and implement capacity planning strategies, ensuring scalability and performance across IT systems.
    Perform trend analysis and forecast future capacity requirements based on business growth and technology changes.
    Identify and mitigate capacity risks, ensuring availability SLA’s are met together with business continuity
    Ensure compliance with organizational standards and policies in capacity and availability management practices
    Engage with business stakeholders to align capacity planning initiatives with strategic goals
    Provides capacity requirements for new or modified IT services
    Contributes to reports on performance against targets contained in (SLA’s)
    Provides capacity requirements for new or modified IT services
    Determines when system resources should be tuned and makes recommendations to IT management on the design and use of system resources to optimize their use

    Core Functional Skills & Capabilities

    Analytical and Problem Solving
    Service Level Agreement (SLA) Management
    Attention to detail
    Analytical Skills
    Customer Service

    Core Behavioural Competencies

    Job Match
    Delivering Results & Meeting customer expectations
    Writing and Reporting
    Coping with pressures & setbacks
    Presenting and Communicating information
    Applying expertise & Technology

    Minimum Qualifications

    NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science
    NQF 4: Grade 12 National Diploma

    Additional Education -Preferred /Advantage

    Experience

    5 Years with experience in a Capacity management, service management or similar IT role.
    A strong understanding of IT Infrastructure, cloud environments and enterprise applications

    Certifications

    ITIL 4 Foundation preferred

    Professional Memberships in Relevant Industry

    Level of Engagement & Span of Control

    Span of Control: 0

    Level of Engagement    

    Interacting with clients as well as relevant stakeholders within BCX.

    Special Requirements / Employment Condition

    Workplace / Physical Requirements

    Hybrid Remote Worker
    Revenue Generating
    Billable

    Apply via company website ( http://www.bcx.co.za ) or

    careers.bcx.co.za

     

  • Marketing Manager Specialist Planning and Optimisation Channel Lead: Trade Partners Manager: Beyond Mobile Indirect Operations Specialist: IoT and Mobility Executive Head Risk, & Compliance

    Role Purpose/Business Unit:

    The role of the Segment Marketing Manager is to support the segment marketing strategy and plan for a specific segment or segments and is responsible for growing market share, NPS, brand consideration, the customer base and ARPU of this/these segment(s) and for developing and delivering the segment P&L targets.
    The role leads a cross-functional team across the business to develop and deliver clear insights, branded positioning and a roadmap of propositions and activities for the segment(s).

    Your responsibilities will include:

    Analyse & report on segment performance/P&L:
    Track and regularly report on segment performance, improvement initiatives
    Weekly, monthly, quarterly, annual reporting
    Work with finance, pricing, analytics & insights & research departments to optimize segment analyses and insights

    Segment reporting & analysis:

    Understand the market, competitors and segment opportunities
    Identify customer and commercial opportunities through actionable insights
    Define pricing strategies and initiatives using insight to differentiate and behavioural characteristics to create value

    Lead cross-functional segment teams:

    Lead teams from all functions to deliver segment plans and improvement initiatives

    The ideal candidate for this role will have:

    Matric essential 
    A minimum relevant 3 year Marketing degree or equivalent essential
    A minimum of 5 years relevant experience essential with proven marketing experience managing successful consumer propositions

    Core competencies, knowledge, and experience:

    Insights gathering & statistical analysis
    Marketing strategy
    Marketing planning
    Project execution
    Proposition development 
    Commercial & financial acumen
    Analysis
    Presentation
    Leadership
    Reporting

    Closing date for Applications: 22 August 2025 

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    Apply via company website ( http://www.vodafone.com ) or

     

  • Manager: Business Development Technician: Maintenance

    Job Advert Summary    

    Clover is looking for a Manager: Business Development to investigate via different channels to find partners to expand food operations in the South and Sub-Saharan Africa region and establish new and maintain ongoing potential partner relations. 

    Requirements    

    Honours degree in Food Science 
    5-7 years related experinece 
    Relevant experience in applying job related concepts, techniques and processes at the required level
    Experience in working with senior management
    People management experience
    Business English: Fluent
    Computer literacy (Advanced)
    Code 08 Driver’s license
    Travel off-site/ overnight stay
    Work shifts/weekends/public holidays

    Competencies    

    Coach and develop people
    Ability to influence
    Proactive and action orientated
    Solves problems through effective decision making.
    Clear and sound reasoning ability
    Maintains high standards
    Build high performing teams
    Business acumen
    Lead and drive change for improvement
    Interpersonal effectiveness
    Managing people for performance
    Commitment and motivation
    Administrative capabilities
    Thinking and reasoning logically
    Customer orientated
    Communicates effectively
    Application of financial principles and practices
    Ability to plan and organize

    Duties and Responsibilities    
    Establish and identify new business relations  

    Ensure effective business relations are established and a point of interest is initiated
    Prepare post meeting summary and business analysis/due diligence and establish if further discussions are necessary and present to business project team
    Provide information required for financial analysis and business case from potential partner
    Maintain ongoing relations and communication with unsuccessful potential partners to ensure possible change in interest
    Maintain relationship until completed and successful transition

    Investigate different channels to find partners to expand food operations in South and Sub-Saharan Africa             

    Conduct technical due diligence exercises
    Evaluate potential Co-Packers and/or joint ventures
    Ensure reliability, right cost and quality
    Ensure legal compliance                         

    Manage projects in new countries              

    Draw up a master plan for the proposed project
    Prepare the estimated cost to apply for required CAPEX in terms of Production and Supply Chain
    Nominate members for the project team
    Report regularly on project progress
    Submit final proposal for approval
    Do tracking to meet with set due dates
    Provide support to ensure successful transition to either Co-Packer management or Clover integration  

    Investigate the current internal market to establish potential              

    Evaluate suitable partners to meet Clover standards        

    Ensure acceptable quality, equipment and service levels
    Evaluate the potential for production capacity
    Liaise with internal team members
    Determine and motivate delivery potential on required products

    Report on assignments        

    Give ongoing feedback on progress and barriers
    Ensure progress and provide accurate information to Management  

    Manage staff                

    Ensure optimal utilisation of staff
    Apply consistent discipline
    Train and develop staff
    Conduct warehouse meetings and ensure effective communication to all
    Liaise and communicate with management in all departments
    Set objectives, manage and measure performance of subordinates

    Deadline:22nd August,2025

    go to method of application »

    Apply via company website ( ) or

     

  • Senior Managing Consultant – Strategy & Transformation, Advisors & Consulting Services Director, Account Management Associate Managing Consultant – Marketing Services Managing Consultant, Advisors & Consulting Services, Strategy & Transformation

    Roles and Responsibilities

    Client Impact

    Lead complex client engagements across a range of industries and problem statements
    Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
    Own senior client relationships from mid-level to C-suite to drive commercial success
    Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations

    Team Collaboration & Culture

    Guide team through complex problem solving to business-focused solutions and recommendations that drive client value 
    Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
    Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm’s intellectual capital
    Lead on-the-job training, coaching, and mentorship to both direct and outside team members

    Qualifications
    Basic qualifications

    Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
    Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management
    Experience leading senior client relationships 
    Deep knowledge of business KPIs, financials, and organizational leadership
    Ability to identify new business development opportunities, and experience leading proposal development and scoping of new opportunities 
    Experience generating new knowledge or creating innovative solutions for a firm
    Logical, structured thinking, and affinity for numerical analysis
    Advanced Word, Excel, and PowerPoint skills
    Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
    Ability to communicate effectively in English and the local office language (if applicable)
    Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

    Preferred qualifications

    Relevant industry expertise
    MBA or master’s degree with relevant specialization (not required)

    go to method of application »

    Apply via company website ( https://www.mastercard.com ) or

     

  • Quality & Regulatory Assurance Lead: Africa Lead: GRA OMS Champion Supervisor X2 (Assembly and BSM, Paint and General Stores) Lead: Inventory

    Key areas of responsibility include:

    Driving the delivery of QRA processes in Africa aligned to the strategic business agenda.
    Management and measurement of Service Quality Initiatives – monitoring the Service Quality KPIs, investigation and root cause analysis & support operations with correcting actions to ensure high service quality. 
    Support OMS FC Implementation:  Training and Coaching on Work Instructions and SOPs and other Elements aligned to site implementation resources and OMS FC Advisors.
    Start Up project support: Ensure that sites operate to DSC Quality Standards, plus regulatory & customer requirements, aligned with Operations and Project Managers.
    Conduct Site Audit process: Using QPA/Gemba techniques integrated to OMS FC Standards Confirmation if applicable.
    Delivery of Site Training: Online, calls, courses and coaching delivery on critical QRA skills and requirements. Quality related training (Root cause analysis, problem solving, etc.).
    Review of Self-Assessment & CAPA Management: Provide feedback and focussed support to Operations.
    External/Customer audit support & liaison: Selective support for audit preparation & response (directed by Africa OE Lead).
    Service Quality Metrics Monitoring trends, Conduct Investigations & develop actions and countermeasures.
    Guide Regulatory & Licensing Activity, including Customer and Trade Compliance: Support and advice for Site Operations in compliance areas.
    Ensure the Quality of the operating process and the certifications required legally, by clients or at the corporate level.
    Responsible for the development, management and maintenance of all elements of the Quality Management System (QMS).
    Support EMEA Leadership in QRA support.
    Ensure the Quality of the operating process and the certifications required legally, by clients or at the corporate level.
    Compliance First Mindset:  GMP, GDP, ISO 9001 and 13485 requirements; Act as the company representative with the local authorities by being named in the relevant GxP licences.
    Up to date with local/country/sub-regional regulatory changes and ensure appropriate measures are taken in a timely manner within the business.
    Guide operational and non-operational departments on quality standards and regulatory requirements and issues as well as providing visibility of compliance status to the Operations Excellence lead, business units as part of the management review process.
    Supply input, review and support solutions for new and existing clients – All services incl. LSHC.
    Solution and Budgetary responsibility.
    Supply input, review and support solutions for new and existing systems linked to QRA systems.
    Team leadership and development: Coaching support for Quality Champions, Site Management and country/sector leadership teams.
    Training & Development:  Understands and coach others on processes, tools and standards.
    Ensures training requirements are met.
    Identify and address skill gaps.
    Communication & Engagement:  Communicates site, company, and other pertinent information to team.
    Shares customer and DHL Supply Chain information accordingly.
    Strong stakeholder management.
    Guide people in the change process from actual operative procedures to the new procedures.
    Ability to work effectively across the business to influence and achieve targets.
    Drive new business through the QA function and working with clients.

    Qualifications & Experience

    Matric.
    Recognized science degree such as Pharmacology, chemistry and/or biology LSHC qualification e.g. have been an RP or a QP Certified Quality Auditor.
    Project / program management certification or relevant experience.
    Operational experience of the Supply Chain, LSHC, Pharmacy or similar process industry (e.g. Manufacturing, activity involving shopfloor labour processes.
    Extensive knowledge of LSHC requirements, current GxP and regulatory requirements applicable in the industry
    At least 7 – 10 years of management/supervisory responsibility and professional experience in logistics industry
    Experience in leading non-specialists in technical and regulatory applications.
    Credible with Operations staff in Gemba and Coaching activity.
    Experience and working knowledge of Quality Assurance principles and methodology.
    Experience conducting/leading successful acquisition of certifications and accreditations (e.g. ISO) of a relatively large and complex organization and subsequent management of a quality system.
    Extensive knowledge of LSHC requirements, current GxP and regulatory requirements applicable in the industry and Implementation experience of GMP, GDP, ISO 9001 and 13485 requirements
    Functional expertise in other areas such as project work, development, change management etc. is preferred, with exposure to working on large, complex projects or operations.
    Quality Role expertise in gaining/maintaining pharmaceutical and medical device licenses.
    Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress.
    Detailed knowledge of logistics processes (warehousing and transportation), especially LSHC and manufacturing operations.
    Knowledge in DHL strategic quality products (e.g. Etq, ICS).
    In depth understanding of FC processes and LEAN approaches.
    Experience of working in and with multiple operations.
    Effective management in a diverse geographic and multi-cultural environment.

    go to method of application »

    Apply via company website ( http://www.dhl.co.za/en ) or

     

  • Human Resources Graduate (Gauteng)

    Description

    The purpose of this Programme is to provide the Graduate with advanced workplace learning in a specialised discipline in the field of study.

    PROGRAMME OVERVIEW

    The incumbent will gain exposure to the following areas of Human Resource Management:

    Recruitment and Selection
    Policy Implementation
    Employee file maintenance and record keeping
    Labour relations and disciplinary matters
    HR Information Systems
    HR Metrics and Reporting
    Talent Management
    Organisational Design
    Performance Management 
    Psychometric evaluations

    Requirements

    QUALIFICATIONS

    Postgraduate in Human Resource Management, Masters qualification preferred

    REQUIREMENTS

    Medically fit
    Unemployed
    Drivers License
    Candidate must not have been in a similar Graduate Programme previously

    SKILLS, QUALITIES AND ABILITIES REQUIRED

    Pays attention to detail
    Good communicator 
    Eager to learn
    Positive attitude
    Adaptive and flexible
    Microsoft office knowledge
    Strong Microsoft Excel skills
    Passionate about Human Resource Management

    Apply via company website ( N / A ) or

    fraseralexander.mcidirecthire.com

     

  • Assurecloud Contact Centre Agent, Midrand

    Key Responsibilities: 

    Deliver expert support for customer queries related to scientific testing services. 
    Resolve complaints promptly and professionally. 
    Assist sales teams and stakeholders with service-related inquiries. 
    Maintain up-to-date knowledge of testing services to effectively support clients. 
    Prepare quotations and manage customer records in the CRM system. 
    Collaborate with technical teams to stay informed on service offerings. 
    Respond to customer questions accurately and within set timeframes. 
    Build and maintain strong relationships with clients, suppliers, and internal staff. 
    Conduct follow-up calls to assess client needs and offer assistance. 
    Perform general administrative and ad hoc duties as required. 
    Manage reception area and welcome visitors professionally. 

    Requirements

    Qualifications: 

    Diploma or Degree in Microbiology, Chemistry, Biomedical Sciences, Customer Service, Business Administration, or Sales. 
    Certification in customer service or CRM systems is advantageous.

    Experience:

    2–4 years in a customer service or client support role, preferably within a scientific or diagnostic services environment. 
    Experience with CRM platforms and administrative support. 
    Exposure to sales support and front-office operations.

    Apply via company website ( N / A ) or

    safetysa.mcidirecthire.com

     

  • Junior First Officer

    Description

    Ensure that the flight is conducted safely and efficiently in a timely manner.
    Monitor the flight path and systems of the aircraft.
    Perform checks and procedures before, during and after each flight.
    Communicate with internal departments, external service providers and passengers.
    Navigate and operate the aircraft inflight.
    Ensure compliance with regulations and company policies and procedures.
    Uphold the company core competitive edge (i.e., excellent customer service).
    Submit accurate and comprehensive administrative documentation.
    Identify any safety threats and work collaboratively with the Captain and Operations towards a solution.
    In the event of the incapacitation of the Captain, the Junior First Officer will assume command.

    The Junior First Officer shall take all reasonable steps to:

    Stay updated with the applicable SACAA and international aviation laws, and company Operation manual/s.
    Maintain familiarity with such provisions of the company Operations Manual as are necessary to fulfil the required function.
    Assist the Captain as requested concerning operational and administrative duties in relation to the flight.
    Assist the Captain in upholding a high standard of crew discipline, behavior, and personal appearance.

    The Junior First Officer shall:

    carry out such duties concerning the flight, in accordance with FlySafair Standard Operating Procedures, including procedures, limitations and performance relating to the specific aircraft type. Furthermore, the Captain can allocate any additional duties as required.
    Confirm the safe navigation of the aircraft, maintaining a continuous and independent check upon both the geographical position of the aircraft and its safe terrain clearance.
    Volunteer such advice, information and assistance to the Captain as may contribute favourably towards the safe and efficient conduct of the flight.
    Maintain a high personal standard of discipline, conduct and appearance as a representative of the Company.
    Support the Captain in the development and maintenance of a high standard of professional expertise and morale amongst the crew.
    Ensure compliance with the companies operations manual at all times.
    The Junior First Officer must be fully aware of the planned flight route, contents of briefing sheets, and the forecast with conditions and runway states at the destination and alternate aerodromes.
    Perform all checks outlined in the Operations Manual and fill out all required documents accordingly.
    Work collaboratively with the Captain to review all documents and information necessary to make an informed decision regarding fuel selection, alternates, and any restrictions that may be present on the flight.
    Perform or monitor the execution of all normal, abnormal and emergency checklists in the manner specified in the Operations Manual, FCOM and FCTM to ensure that all procedures are accurately completed.
    Monitor all aspects of the flight, checking that correct procedures and techniques are used, cross-checking all flight instrument indications, especially altitude/height, speed and heading, and advising the Captain immediately if:
    the aircraft deviates from the planned flight path, or if the pilot observes the onset of a hazardous situation, or if any abnormal instrument reading, warning light, or indicator is detected.
    Conduct R/T communications as and when required.
    Ensure all post-flight procedures are completed as per the OM and FCOM.
    Submit all relevant documentation and/or reports i.e. IQSMS.

    Requirements

    Grade 12 or Equivalent (Essential);
    SACAA Commercial (Essential);
    Class 1 SACAA Medical (Essential);
    SACAA ATPL (Preferred);
    Type rated on Boeing (Advantageous);
    Must have a minimum of 1000 total flying hours and a minimum of 500 Twin Turbine (P1/2) (10 000kg)  (Essential);
    Willing to sign applicable training bond/s;
    No criminal record;
    Own transport and RSA Driver’s License;
    SA Citizen with proof of Identity;
    Valid RSA Passport;
    Must be willing to work irregular hours on a roster;
    Must have detailed knowledge and understanding of National Aviation regulations such as SACAA, ICAO;
    Knowledge of Doc 8168 (Essential);
    Knowledge of Commercial and Airline Transport Pilots licensing content.  ;
    Language proficiency Level 6.

    Apply via company website ( N / A ) or

    flysafair.mcidirecthire.com

     

  • Team Leader Operations Manager Claims Consultant

    Job Purpose:

    To lead, manage and optimise workforce operations across Client Services and the Administration & Indexing teams. This role ensures resources are dynamically aligned to business demand, driving service excellence, operational efficiency, and effective task distribution based on staff skills and capacity.

    Key Responsibilities:

    Manage a cross-functional team across client service, admin, and indexing units
    Allocate tasks and shift resources dynamically based on skillset, business volume, and priority
    Implement agile workforce planning and reallocation models to improve efficiency and reduce bottlenecks
    Partner closely with both Admin and Client Service managers to align on daily and long-term goals
    Monitor KPIs across all units; implement coaching plans and targeted interventions as needed
    Ensure quality standards, service level agreements, and compliance metrics are consistently met
    Support and track individual and team performance through regular audits and reviews
    Drive end-to-end optimization of admin, client service, and indexing workflows
    Identify opportunities to cross-skill staff for greater flexibility and coverage
    Lead continuous improvement initiatives and collaborate on change management projects
    Build a high-performance, agile, and adaptable team culture
    Lead daily huddles, training sessions, and development planning
    Manage workforce engagement and retention through structured leadership and support
    Deliver consistent workforce reporting to Admin and Client Service managers
    Identify and escalate operational or financial risks in workflow and task assignments

    Required Knowledge and Experience    

    Strong understanding of client servicing, admin processing
    Ability to manage cross-functional teams and flex resources based on need
    Leadership experience in the long-term insurance industry
    Experience in the role/ Similar role 

    Educational Requirements    

    Matric
    Post matric studies/qualification an advantage
    RE5

    Deadline:21st August,2025

    go to method of application »

    Apply via company website ( http://www.hollard.co.za ) or

     

  • Planning Specialist

    Description

    Planning:

    Planning of spot plans on Transmit.
    Planning tracks and providing updates on all CPP/ROS deals. 
    Evaluating, comparing and providing target market alternatives to clients. 
    Evaluating and analysing overnight ratings with the specific objectives and accurately forecast future audience ratings. 
    Providing accurate post campaigns, analyses for clients and offering accurate feedback on performance. 
    Providing the Marketing Intelligence team with information regarding CPP deals, needed for negotiations and reviews. 
    Providing rate setting committee with relevant planning and package information.
    Assisting with the analysis of programmes, relevant to planning.

    Marketing: 

    Being proactive in initiating, conceptualising and presenting proposals relevant to clients advertising objectives. 
    Attending external SAARF and TAMS meeting to keep abreast of what is happening in the industry. 

    Budget Compliance:

    Comply with work rules, standards and methods. Take care to minimise waste. 

    Requirements

    Qualifications:

    National Senior Certificate – Essential
    Diploma – Media Studies – Essential

    Experience:

    Media – Operational – 3 years – Essential

    Apply via company website ( N / A ) or

    etv.mcidirecthire.com