Job Purpose
To provide the technical skills to support the optimal management and operation of all hardware/firmware/operating system/application server software updates and fixes in the various SARS production and non-production environments, whilst maintaining hardware/operating system/application server software, meeting service levels agreements through a Service Management System. We require a competent SCCM/Intune Engineer who has knowledge and experience in deploying, configuring and supporting SCCM infrastructure, application and package creation, software updates/WUFB, Windows10/11 OS deployment.
Education and Experience
Minimum Qualification & Experience Required
Relevant National Diploma / Advance Certificate (NQF6) in Information Technology/ Computer Science and 3-4 years’ experience in Information Technology (IT) environment, of which 1 – 2 years is at knowledge worker level
OR
Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), see below AND 3-4 years’ experience in Information Technology (IT) environment AND additional requirements specified in Min Functional requirements, where applicable, of which 1 – 2 years is at knowledge worker level
Windows: Microsoft products (Microsoft SCCM, Microsoft Intune, Microsoft Windows 11 or any other Microsoft certification)
A+, MCSA, MCSE and related Operating System and Hardware certification
ALTERNATIVE
Senior Certificate (NQF 4) AND 4 years’ IT related experience, of which 1 – 2 years is at knowledge worker level
Minimum Functional Requirements
Microsoft Windows Server
Microsoft Windows Workstation
IT Hardware knowledge
SCCM
Intune
Azure
Job Outputs:
Process
Administer and configure SCCM and Intune.
Provide Technical Troubleshooting and resolution management in the SCCM/Intune space.
Update training material, User guides and other tutorials.
Participate in collaboration on the various subjects with peers, support teams and business users via the set collaboration channels.
Do self-skilling, research and R&D to stay updated in the SCCM/Intune Technology Stack and share knowledge with the other team members.
Participate and drive Initiatives assigned end to end.
Gain knowledge and experience in related SCCM/Intune functions like MDM, OS Onboarding and Deploying, WVD, Driver Management, Software Packaging, BYOD, etc. and apply these in SARS.
Understand dependency applications and how they are configured and deployed via best practice like Win11 OS and Device management and onboarding, etc.
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions/conclusions.
Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
To performing high-level root-cause analysis for service interruption in all environments.
To deploy new applications and enhancements to existing applications, software, and operating systems on all environments.
To conduct hardware/firmware/operating system/application server software updates and fixes.
To apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
To ensures a stable performance environment for the business processing systems.
To accumulate information and provide reports with recommendations applicable to area of specialisation.
To participate in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
To be responsible for the maintenance, support and upgrades of in-house developed applications and 3rd Party Applications.
Installing, configuring, testing and maintaining operating systems, software and system management tools.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
To deploy new applications and enhancements to existing applications, software, and operating systems.
To be responsible for the maintenance and support of technical infrastructure, hardware and system software components mostly in Non-Prod environments but also in production environments.
Performing high-level root-cause analysis for service interruption.
Configuring, debugging and supporting multiple infrastructure platforms and software.
Performing installation, maintenance and support of system software/hardware and user support.
Governance
Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
Accountability
Analytical Thinking
Attention to Detail
Adaptability
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Trust
Technical competencies
Computer Literacy
Functional Policies and Procedures
IT Knowledge
Customer Relationship Management
System Thinking
Technical Expertise
IT Project Management
Knowledge of IT Governance and Business
Verbal Communication
Deadline:12th August,2025
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