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Position Description
The Barrick North Mara Team is seeking to recruit Hauling Equipment Operator to join and grow our team.
Join our exceptional team and embody Barrick’s core values as you work with us. We are in search of individuals who can champion Barrick’s DNA by:

Communicating Honestly, Transparently, and Acting with Integrity.
Exhibiting a Results-Driven approach.
Delivering solutions that are Fit for Purpose.
Dedicating themselves to Building a Sustainable Legacy.
Taking Responsibility and being Accountable.
Committing to Zero Harm.
Cultivating strong and meaningful Partnerships.

If you’re ready to contribute to our world-class team while embracing these values, we encourage you to apply and become a valued member of our diverse workforce.
Responsibilities

Zero involvement in an incident or accident, those occurred are reported to Supervisor within shift
Field Level Risk Assessment completed accurately for every task assigned
Team Based Job Safety Analysis completed for every task without a Standard Operating Procedure
Carry out housekeeping activities before and after every task completed
Compliance with the use of required PPE for the task at hand
Attendance daily, on time
Compliance with related Standard Operating Procedures
Equipment Pre-Start Inspections conducted prior to operating any equipment on a shifty basis and sub-standard equipment reported & corrected
Workplace inspections conducted shifty as assigned and substandard conditions reported and / or corrected within shift
Maintain communication throughout the shift by reporting in intervals not exceeding one hour
Safe & efficient Equipment operation within Standard Operating Procedure requirements, as per production plan
Proven ability to meet production targets in a safe manner.
Achievement of daily planned targets
Zero Damage to equipment as a result of poor operating techniques or negligence daily

Qualification requirements

Ordinary Secondary Education 
Sound knowledge of Underground Mining Operations 
Exemplary Grader operation skills
Basic ground Control Training 
Valid Tanzanian Drivers Licence
Formal Training Certificate from in HME Equipment from VETA Institute

Experience and competencies needed

Experience in dealing with multi-cultural orientations 
At least 3 years industry experience in Underground Operations 
Experience in operation of Heavy Mobile Equipment in Mining or Construction such as Loader, Excavator advantageous   

What We Can Offer You

A comprehensive compensation package including bonuses and site-specific benefits

The ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team
Government Job Portal

Opportunities to grow and learn with the industry colleagues are endless

Access to a variety of career opportunities across the organization

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Position Description
The Barrick North Mara Team is seeking to recruit a Rebuild Fitter to join and grow our team.
Join our exceptional team and embody Barrick’s core values as you work with us. We are in search of individuals who can champion Barrick’s DNA by:

Communicating Honestly, Transparently, and Acting with Integrity
Exhibiting a Results-Driven approach
Delivering solutions that are Fit for Purpose
Dedicating themselves to Building a Sustainable Legacy
Taking Responsibility and being Accountable
Committing to Zero Harm
Cultivating strong and meaningful Partnerships

If you’re ready to contribute to our world-class team while embracing these values, we encourage you to apply and become a valued member of our diverse workforce.
Responsibilities

Report all Health, Safety and Environmental (HSE) issues via an incident report.
Perform task risk assessments (JHA, FLRA).
Ensure a healthy and safe working environment for all employees.
Maintaining, repairing mechanical issues, diagnostics / Fault Finding and Routine inspection on a variety of Underground machines Coordinate activities in the unit and report back to Mobile Maintenance Superintendent.

Ensure that mobile equipment is maintained in a safe and cost-effective manner.

Ensure all Barrick safe work practices are observed and implemented in the department of responsibility.
Ensure the preparation and execution of maintenance plans and schedules on the basis of daily, weekly and monthly mining and ore processing priorities. 
Supervising, training, developing and nationalization of the maintenance team.
End of month reporting of maintenance performance against plan.
The quality, cost and timeliness of maintenance activities are critical to the project as a whole. 
Ensure maintenance costs are kept to, or below assigned budget.
Display a sense of urgency to ensure timely repair and maintenance of mine equipment. 
Contribute to the operations by ensuring that all maintenance activities are planned and completed in a cost effective manner with minimal disruption to ore processing and mining activities.
Demonstrate commitment to safe work practices by example and act immediately on any unsafe act or situation observed and monitor standards.
Actively promote and foster the development of a pro-active site safety behaviors that makes safety an integral part of all work activities.
Identify and rectify/report specific hazards using Job Safety Analysis (JSA) process.
Assist with accident/incident investigation and with the induction and training of new employees.
Ensure all employees reporting to this position attend safety related training courses and engage in any of the company’s safety initiatives.

Qualification requirements

A relevant trade qualification in mechanical or Technician Certificate from a recognized institution.

A Mechanical Trade Certification is highly desired

Experience and competencies needed

Minimum of 8 years’ Artisanal experience in mechanical fitting and mobile equipment maintenance.
Demonstrated competencies in the rebuild and servicing of underground mining mobile equipment’s.
Well-developed oral and written communication skills as well as the ability to interact with People of diverse cultures and levels.

Strong Safety Background and ability to drive a Safe working environment and practices.

Excellent communication skills in English, both written and verbal.

Computer skills –MS Excel, Access, Word, Outlook.

Hazard Identification & Risk Assessment. 

Driving ability.

What We Can Offer You

A comprehensive compensation package including bonuses and site-specific benefits.
The ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to grow and learn with the industry colleagues are endless.
Access to a variety of career opportunities across the organization.

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Position Description
The Barrick North Mara Team is seeking to recruit Auto Electrician to join and grow our team.
Join our exceptional team and embody Barrick’s core values as you work with us. We are in search of individuals who can champion Barrick’s DNA by:
Communicating Honestly, Transparently, and Acting with Integrity.
Exhibiting a Results-Driven approach.
Delivering solutions that are Fit for Purpose.
Dedicating themselves to Building a Sustainable Legacy.
Taking Responsibility and being Accountable.
Committing to Zero Harm.
Cultivating strong and meaningful Partnerships.
If you’re ready to contribute to our world-class team while embracing these values, we encourage you to apply and become a valued member of our diverse workforce.
Responsibilities
Ensure safe work practices, i.e. attending compulsory safety courses and meetings, use of required PPE, incident/accident reporting and ensuring total adherence to all Safety, Occupational Health and Environmental Policies, as well as other relevant policies, procedures and guidelines.
Perform task risk assessments (JHA, FLRA).
Maintaining, repairing electrical issues, diagnostics/Fault Finding and routine inspection on a variety of Mining machines (i.e. SANDVIK, CAT, NORMET).
Coordinate activities in the unit and report supervisor.
Ensure that mobile equipment maintained in a safe and cost-effective manner.
Involvement with developing training programs for national workforce and carrying out competency assessments.
Demonstrate commitment to safe work practices by example and act immediately on any unsafe act or situation observed and monitor standards.
Full compliance with the OEM repair procedures and all safety and training protocols.
Complete all training module within the auto electrical and maintenance skills matrix program.
Monitor mining auto electrical activities and eliminate any wasteful practices, ensuring agreed target for maintenance met.
Support and work through the departmental tactical plans to achieve the overall business objective.
Developing and managing equipment component change outs and rebuilds where necessary.
Investigate and implement latest technology that will improve auto electrical works.
Perform any task as instructed by report line supervisor.
Perform basic mechanical fitting, rubber lining, scaffolding and rigging works as instructed by your supervisor.
Clean equipment, using scrapers, wire brushes, and cleaning solvents to ensure equipment or work area remains clean and tidy.
Clean, maintain, repair and rebuild mechanical parts, components and equipment as directed by the Supervisor.
Conduct regular plant and steel structures inspections.
Complete breakdown and preventive maintenance work orders on time, create subsequent notifications, and provide feedback on work performed.
Removes defective parts by dismantling devices; using hoists, cranes, and hand and power tools; examining form and texture of parts
Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies then organize with supervisor.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Responsible for shift handover at area of responsibility.
Qualification requirements
Secondary Education.
Technical/ Vocational School, Apprenticeship training, on-the-job training (FTC, VETA, IMTT Trade Test or its Equivalent).
Sound knowledge of Mining Safety Regulations and best practice.
Certification in air conditioning systems repairs.
Experience and Competencies needed.
Minimum of three (3) years’ experience in a mine auto electrical maintenance role.
Good working knowledge of auto electrical maintenance planning/scheduling.
Working knowledge of safety standards of equipment.
Experienced in maintenance practices and techniques.
Air conditioning systems experience in troubleshooting and repair is necessary.
Experience in mining industry is essential.
Strength and physical stamina.
Time management and planning skills.
Analytical skills, able to think logically and clearly, Strong attention to detail.
Communicate clearly and concisely, both orally and in writing.
Communicate clearly and concisely, both orally and in writing.
Operate a variety of tools and equipment in a safe and effective manner.
Perform safety inspections and identify safety hazards.
Possession of good vision and be able to identify different color and symbols.
What We Can Offer You
A comprehensive compensation package including bonuses and site-specific benefits.
The ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to grow and learn with the industry colleagues are endless.
Access to a variety of career opportunities across the organization.
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Job Overview
Position: Head of Finance
Location: Zanzibar, Tanzania
Employment Type: Full-time

ZanTours is an owner-operated, full-service Destination Management Company with its own fleet and headquarters in Zanzibar. We deliver end-to-end services for our partners—from airport transfers and hotel arrangements to full safari experiences.
With a lean but dedicated finance team of four, we’re hiring a Head of Finance—an English native or professional speaker, with Italian or German as a second language preferred—to lead the function and help us meet our growth targets. We are looking for someone in Zanzibar, who can cope with our speed, work attitude, and performance.
The Role
The Head of Finance will take full responsibility for steering ZanTours’ financial strategy, management, and compliance. This is a hands-on leadership role, ideal for someone who thrives in a growing business where they can directly shape processes and mentor a small team. You’ll work closely with the Managing Director and Commercial Director to ensure that finance supports operational excellence and profitable growth.
Key Responsibilities
1) Lead the finance team (currently 4 members) and oversee day-to-day accounting, reporting, and cash-flow management
2) Manage payroll for ~90 employees
3) Handle VAT, Tax, ZSSF, and ZSHF submissions
4) Preparation of financial reports and management accounts.
5) Monitor and report on KPIs, margins, and cost control
6) Ensure compliance with Zanzibarian regulations, taxation, and audits
7) Implement and maintain financial controls in the company’s workshop
8) Manage relationships with the finance departments of international clients
9) Build scalable processes and systems to support the company’s growth
10) Bookkeeping and daily financial transactions.
11) Prepare and process invoices, payments, and general ledger entries.
12) Reconcile bank statements and assist with account reconciliations.

Requirements
* Proven experience as Head of Finance / Finance Director / Finance Manager in a mid-sized or growing business—ideally in tourism, hospitality, transport, or services
* English native or professional speaker
* Italian or German as a second language preferred
* Professional qualification: CPA, ACCA, or equivalent
* Strong technical command of financial controls, budgeting, and compliance in Tanzania/East Africa
* A collaborative leader who can coach and develop a small team while staying hands-on
* Comfortable in a fast-paced, owner-led environment with close exposure to operations
Why Join Us
# Shape and professionalize the finance function of a leading East African DMC
# Work with the owners and influence company strategy
# Competitive expat compensation package
# Live and work in Zanzibar—where others come for holidays
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Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa’s farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.
Our Tanzania program, founded in 2013, serves approximately. 150,000 farmers, providing quality farm supplies through a network of agrodealer shops, and a range of different tree species through local nurseries situated close to farmers. Our team in Tanzania is headquartered in Iringa and supported by three smaller offices Mbeya and Njombe in the Southern Highlands. To learn more about our work, look at our Tanzania program blog.
About the Role
As a Carbon Credits Coordinator, you will oversee the delivery of One Acre Fund’s Carbon Credits program across designated sites while driving impact, financial sustainability and customer service through the district that they manage. A Carbon Credits Coordinator will manage 2 – 4 supervisors, which in turn will manage between 15 to 40 sites.
Responsibilities

Achieve package adoption goals by overseeing the execution of Carbon Credits Package Marketing, Enrollment and participate in the creation of adoption strategies
Lead the data reporting, quality control and analysis for your district/s while overseeing the data collection.
Participate in the surveys design and lead team capacity building activities
Lead the creation and execution of the mobilization and distribution plan of Carbon Credits packages within the district/s you are managing.
Manage the performance and growth of your team using the department performance management tracker. Create Performance Development Plans for them by establishing clear performance metrics and evaluate them with the support of your manager
Oversee the execution of extension services

Career Growth and Development
Professional development courses
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Minimum of a bachelor’s degree in agriculture, forestry, economics, statistics, data management, community development or any related field
Experience managing people/team
Technological proficiency (computers, email, tablets)
Experienced in data collection with basic knowledge in data analysis and interpretation and quality control
2+ years of experience working in Agricultural, Tree, or community development
Proficient in swahili and business proficient in English

Preferred Start Date
As soon as possible
Job Location
Job Posting Service
Iringa, Kenya
Benefits
JHealth insurance, paid time off
Contract Duration
1 Year
Eligibility
This role is only open to citizens or permanent residents of Tanzania.
Application Deadline
22 January 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (undefined), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace
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Details

Mission and objectives
Sector development in rural areas and food systems, generating employment and enhancing access to markets, finance, technology, and services for small-scale farmers and marginalized rural communities. The strategy also seeks to catalyze private sector finance to support the inclusive, sustainable, and resilient transformation of rural and food systems

Context
The International Fund for Agricultural Development (IFAD) is an international financial institution and a specialized agency of the United Nations dedicated to eradicating rural poverty and hunger. It achieves this by investing in rural communities. IFAD in Tanzania finances programs and projects that enhance agricultural productivity and increase rural incomes, while advocating for policies at local, national, and international levels that contribute to rural transformation. The Department for Country Operations (DCO) oversees the origination, design, and management of IFAD investments, including both sovereign and non-sovereign operations (NSO), as well as the design and implementation of non-lending activities within country programs, such as policy engagement and South-South and Triangular Cooperation (SSTC). DCO serves as the primary interface with governments, the private sector, and other stakeholders to deliver IFAD’s program of work and provide oversight to ensure the quality of the portfolio. DCO is led by an Associate Vice-President and is composed of five regional divisions: Asia and the Pacific Division (APR), East and Southern Africa Division (ESA), Latin America and Caribbean Division (LAC), Near East, North Africa and Europe Division (NEN), and West and Central Africa Division (WCA), alongside the Private Sector Operations Division (PSD), and two units: the South-South and Triangular Cooperation Unit (SSTC) and the Fragility Unit (FRU). The Regional Division ESA is led by a Regional Director, based in the IFAD Regional Office in Nairobi, Kenya. The regional team leads the design and delivery of IFAD country and regional programs in ESA. The precise country coverage of the division varies across replenishment periods. The IFAD Tanzania office manages portfolio of US$2.3 billion programme, with US$189 million directly funded by IFAD. This investment is strategically focused on three critical areas: climate resilience, productivity, and market access. The overarching goal is to reach 2 million rural poor farmers across the crop (seeds), livestock (dairy), and fisheries sectors, emphasizing women, youth, nutrition, and climate change to ensure inclusive and sustainable development through the combination of loan and grant projects. Under loan projects, the Agriculture and Fisheries Development Programme (AFDP) is being implemented across 41 districts, promoting climate-smart and nutrition-sensitive farming to benefit 260,000 households with a budget of US$77.4 million. The Climate Smart Smallholder Dairy Transformation Programme (C-SDTP) aims to modernize the dairy value chain, targeting 600,000 people with a US$194.4 million investment. The Tanzania Food Systems Resilience Programme (TFSRP) seeks to build a resilient food system for 1.8 million people with a US$2.1 billion investment. In terms of grants projects, the ICO manages the SAT-CARE (satellite-based ICT), Joint Programme Data for Digital Agriculture Transformation (data for agriculture), Joint Programme on Accelerating Progress Towards Rural Women’s Economic Empowerment, the Joint Programme on Food Systems Transformation supports sustainable food systems, the Sustainable Coffee Value Chain Development, and the Lake Victoria Small Fish Project.

Task description
Under the overall leadership and direct supervision of the Country Director (CD), the Private Sector Development Officer will provide support to improve the market linkage and engagement with private sector cutting across the portfolio as well as the emerging non-sovereign operations portfolio. Within the core objective of IFAD’s private sector strategy in Tanzania, the Officer will be responsible for comprehensive program coordination, building partnerships with the government, private sector, and other development stakeholders. This position will be based in Dar es Salaam, Tanzania, within the East and Southern African Division (ESA). The Private Sector Development Officer will report to CD of Tanzania and support IFAD’s country program team. The Private Sector Development Officer will prepare a work plan that is agreed upon and reviewed by the Country Director. Key Functions and Results COUNTRY PROGRAMME SUPPORT: The Private Sector Development Officer enhances the technical quality of IFAD country activities through Results-Based Country Strategic Opportunities Programme (RB- COSOP) and project’s design, supervision, implementation, monitoring and evaluation, reporting and completion activities. The Officer provides substantive contributions toward sustainable government strategies, policies and programmes in agricultural development and rural poverty reduction. The Officer is further accountable for capacity building in the programme which will include coordinating meetings, workshops and seminars with project management teams, government, partners and other stakeholders related to the implantation of the IFAD’s private sector strategy in Tanzania. PARTNERSHIP BUILDING: As a key country team member, the Private Sector Development Officer enhances relationships and collaborations with in-country counterparts through the identification of synergies and proposing coordinated strategies with multilateral/bilateral donors and civil-society organizations involved in agricultural development and rural poverty reduction. The Officer promotes programme and project collaboration and harmonization as well as identifies financing opportunities with other donors. The Officer enhances relationships and builds strong engagement with relevant government agencies. POLICY DEVELOPMENT/KNOWLEDGE MANAGEMENT: As a key country team member, the Private Sector Development Officer participates in relevant policy meetings and events of interest to IFAD’s target groups and which involve the government, donors, and civil society, including NGOs, in order to develop an enabling environment for sustainable, pro-poor development. The Officer provides his/her contribution to economic and policy dialogue and other development knowledge in the country. From this perspective, participation in policy dialogue pertains to analyses of evidenced based recommendations from projects, analyzing their viability, making proposals and sharing the findings. This dialogue serves to enhance the linkage between the realities on the ground and the voices of the poor with the policies and programmes of the government as well as to ensure the scaling up of the IFAD initiative in the country. SUPERVISING NON-SOVEREIGN OPERATIONS (NSO) PORTFOLIO: The Private Sector Development Officer plays a crucial role in partnering with the private sector to support agricultural development and reduce rural poverty. The key responsibilities are (i) supporting the design and due diligence of the IFAD NSO facility for Tanzania, (ii) overseeing the implementation of the NSO portfolio, and (iii) monitoring the performance of investments and projects to ensure they meet financial and developmental goals. Building and maintaining relationships with private sector partners, financial institutions, and other stakeholders is essential to facilitate partnerships and leverage additional resources. The Officer provides guidance for effective project management and troubleshooting challenges. Engaging in policy dialogue and participating in networks and forums to advocate for an enabling environment for private sector involvement in rural development is also integral to the role. Specific deliverables: The Officer will be responsible for the following specific deliverables: (i) cover the role of the Country Programme Coordinator (CPC) during her parental leave by supervising the implementation of the AFDP; (ii) provide inputs to support market linkage and private sector engagement across the portfolio, specifically for AFDP and C-SDTP; (iii) supervise the implementation of ARCAFIM; (iv) a focal point for South-South and Triangular Cooperation for ICO; and (iv) participate and provide inputs to the due diligence/design mission of FOFP-T and EFTA and supervise them once they are approved.
MANAGERIAL FUNCTIONS: The Private Sector Development Officer is accountable for integrity, transparency, and equity in the management of IFAD resources. The Officer will be accountable for financial reporting related to travel costs and other tasks associated with IFAD assets and resources. Attend and contribute to Donor meetings where required by the CD. Key Performance Indicators Demonstrated technical expertise and credibility in country portfolio management creates the foundation for IFAD’s capacity and reputation for programme delivery and enhances its recognition as a reliable development partner.
The Private Sector Development Officer maintains the standards for IFAD’s competence in development at the field level. Substantive support in the development of country strategy, project design, partnership building and policy development provides the foundation for enhancing sustainable government strategies and policies to improve the livelihoods of the poor and other disadvantaged groups.
The Private Sector Development Officer’s key performance indicators for the specific deliverables include ensuring the timely achievement of all AFDP project milestones during the Country Programme Coordinator’s parental leave, with satisfactory ratings in project reviews and positive stakeholder feedback. For market linkage and private sector engagement across the portfolio, the Officer should establish a specified number of new partnerships for AFDP and C-SDTP, enhance market access opportunities for beneficiaries, and conduct a set number of engagement activities with private sector partners.
In supervising ARCAFIM, the Officer shall ensure a quick startup of the project implemented by Equity Bank and foster strong synergy with AFDP and C-SDTP. Additionally, the Officer shall provide timely and high-quality inputs for the due diligence/design mission of FOFP-T and EFTA.

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&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.
KEY RESPONSIBILITIES:
Relationship building – with – staff, guests, governmental departments, the community, the industry (agents and other lodges),
Development – working with the Wild Impact in community development, proactive wildlife conservation in the Serengeti and the people within the organization
Business efficiencies – cost control, local produce, quality of product
Human Capital structure – maintaining and enhancing – understanding and adherence
Product development on guest experience – lodge, food, game experience, all guest touch points
Engaging – with the people, the culture, the work style, the expectation
Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings
Provide disciplined and inspirational leadership to the Serengeti Under Canvas team as well as effective management to ensure highest levels of productivity and service excellence
Ensure &Beyond values are actively engaged and nurtured within staff teams
OUTPUTS:
Overall responsibility for the effective management and running of Under Canvas Camps.
To ensure both camps and brand are taken to the next level of service standards.
Overall Responsibility for budget creation and management. CAPEX structuring and planning responsibility.
Overall Day to Day Management of the camps, including Under Canvas one and two, and all the back of house departments
Daily meeting with Camps Managers and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting
Create strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the year
Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges where possible
Create and maintain skills development plan
Creating an environment where the &Beyond Golden Thread is continuously met and visible throughout the daily functioning of the camps
Revised – Jan 21
Overall responsibility for all human Capital in the camps, ensuring all labour relations, leave and medical funds are managed correctly
Work with Executive Chef to ensure menu and food are aligned to Camps quality standards and food budgets are being met and monitored
Structure and equipment – assessing, planning, budgeting and repair of all buildings and equipment
Work directly with head of housekeeping, head butler, and camp managers to ensure &Beyond Lodge and Service standards are always maintained and ensure costs and budgets are managed and not exceeded.
Mentoring and coaching HOD’s and junior managers
Hosting all Agents and Media and VIP Groups
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)
At least 10 years Management Experience in a 5-star operation
Hotel Management certificate or related field
Valid driving license
Strong financial capabilities
SKILLS REQUIRED:
Energetic, proactive person with well-developed concept of the importance of providing world-class guest experience and the ability to provide that experience.
Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
Lateral thinking ability
Initiative
Must be able to cope under pressure to meet guests needs
Good interpersonal skills and communication with staff and guests
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
Computer and Financial Skills
PREVIOUS WORK EXPERIENCE REQUIRED:
Experience in the service industry, especially in dealing with guests and staff
Previous experience in running a five-star operation with over 20 beds
At least 5 years Management Experience in East Africa
This is a permanent live-in position, based at &Beyond Under Canvas.
We reserve the right to not make an appointment
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VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of more than TZs. 44 billion and more than 60,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant position detailed here below;
Work Reference No. 32/25  
Position: – Call Center Agent
Reporting to: – Call Center Supervisor
Job Purpose 
Call Center Agent serves as the primary point of contact for customers, providing effective and efficient customer service and support. Call center agent is responsible to addressing inquiries related to customer accounts, loans, digital banking platforms, resolving issues, providing feedback to customers and enhancing customer satisfaction by focusing on ensuring a positive customer experience, improving business operations and driving revenue while ensuring compliance with bank policies and financial regulations.
Financial software
Government Job Portal

Job Posting Service

Responsibility: –

Handling Customer Inquiries

Respond to inbound customer calls, address inquiries, and provide accurate information on products, services, and policies.
Record all inbound & outbound call regarding customer interactions, complaints, and feedback in the call center system and ensure timely follow-up or referral to the responsible department.

Problem Solving & Customer Complaints Resolutions

Identify customer issues, provide appropriate solutions, and offer technical support where applicable.
Escalate unresolved issues to the relevant branch or business center and ensure customers receive feedback on their cases.

Promotion of Products and Services (Tele-Selling)

Answer questions, persuade potential customers, and meet set sales targets while maintaining quality standards.
Follow Sales scripts and Bank Communication Guidelines.

Reconciliation

Match payments from the NLS system with the suspense account, verify client payment details, and correct discrepancies.
Confirm and log accurate transaction information using T24–VisionFund`s systems.

Loan Recovery

Make follow-up calls to clients with overdue payments, verify reasons for non-payment, and agree on repayment timelines.
Identify possible fraud cases and prepare daily recovery reports for management.

Conducting Quarterly Surveys

Conduct surveys to evaluate client satisfaction and measure the social and financial impact of VFT’s services.
Focus on exited clients with good repayment histories to gather feedback for product and service improvement (Customer Satisfaction Survey).
Collect and analyze data on how VFT services have influenced clients’ livelihoods and families (Impact Surveys).

Core Competencies Required:

Excellent customer service and customer experience management skills.
Strong communication and sales abilities suited to diverse customer backgrounds.
Proficiency in Microsoft Office and call Center software tools.
Smart, neat, and presentable appearance with a professional attitude.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong interpersonal skills to facilitate clear communication between customers, staff, and other departments.

Qualifications: 

Bachelor’s degree or diploma in equivalent experience in business, finance, Customer Care or related field preferred.
Previous experience in a banking or call Center environment is an advantage.
Strong communication, problem-solving, and multitasking skills.
Knowledge of commercial or microfinance banking products and digital banking systems.
Proficiency in CRM and call Center softwares.

 
About our working environment & organization culture:
VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.
VisionFund Tanzania Microfinance Bank takes our Safeguarding responsibilities seriously and is committed to providing an environment that is safe from harm or abuse for adults, including clients, as well as children.
Candidates will undergo criminal record and background/ reference check prior to employment.
Female applicants are particularly encouraged to apply!!
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Job Purpose Statement
Responsible for implementation, management, and resolution of issues related to the bank’s current network and servers infrastructure. Responsibilities include ensuring the optimal performance, availability, and security of the bank’s servers infrastructure, databases, and communication systems. Additionally, he/she will plan and co-ordinate the execution of all network and infrastructure projects and tasks.
Key Accountabilities (Duties and Responsibilities)
Infrastructure Management (20%)

Ensuring maintenance and monitoring activities are implemented to ensure the optimal performance of the server, storage and backup systems. This includes WAN, LAN and firewalls infrastructure assets in the bank data centers as well as workstations and printers.
Maintain and update architecture diagrams and other documentation for all the systems, servers, network and third part connections.
Ensure proper asset management, by tracking assets in the electronic register.
Ensure backups are conducted daily and conducted as per backup policy and procedures.
Ensure that computer, network architectures, standards, best practices, policies and guidance contribute to the secure operation of the center’s systems and the protection of the Centers data and information. This is during operations and during introduction of new solutions.
Ensure all systems configurations are implemented based on the approved standards and baselines and implemented as per policy guidelines including approved change process.
Work with IT manager to develop technology road map as aligned with the bank strategy.
Work with IT Manager to develop infrastructure related budgets.
Perform tests and supervise the installation of telecommunication hardware.

System and Applications Monitoring and Reporting (20%)

Monitor uptime/availability and quality service of all the banks e-banking systems and Infrastructure and provide daily dash boards i.e. SWIFT, TISS, GEPG, NIDA and TIPS.
Ensuring all necessary performance reports are generated and shared on daily, weekly, monthly and quarterly with provided KPIs metrics. All the noted gaps should be escalated for resolution.

Risk and IT Security (10%)

Ensure workstations, network, firewalls and servers operating systems are maintained with the latest operating systems and necessary updates are provide in time.
Ensuring business continuity management is implemented by performance of restore and failover tests as per annual BCM plan. This is to ensure high availability of systems.
Implement systems in a high availability and ensure the resilience is checked through system fail over exercise and all noted gaps are tracked and remediated.
Perform monthly self-risk check and report all noted risks gaps to the IT security Manager for tracking.
Prioritize and ensure all audit findings related to Infrastructure are reviewed and noted gaps are corrected within specified time.
Ensure all Infrastructure assets are protected with security controls including anti-virus and also maintained in the assets register.

Vendor Engagement and Support (20%)

Ensure balanced SLA compliance with service providers.
Provide good relationship with technology providers and other external partners.
Ensuring vendors payments are done in time and contracts are renewed in time.
Participate in vendor performance reviews meetings and ensure all noted gaps are tracked and resolved.
Develop Preventive maintenance schedule and check list, review reports and track implementation of the noted gaps.
Perform tests and supervise the installation of telecommunication hardware.
Managing and liaising with various service provider to ensure voice communication to outside the bank is working.
Ensure the various lines recorded by the Bank are working and ensuring software is up to date.
Ensure security of the Data Center and secondary areas is continually maintained.
Responsible for managing Cloud environment, (Microsoft Azure).
Responsible for managing microservices, (Kubernetes) in IAAS, PAAS platform.
Responsible for problem resolution and escalation to management as guided by the escalation procedure while ensuring problem logging is appropriately carried out.

IT Projects Management (10%)

Participate in planning and execution of all projects related to technologies.
Liaise with various project teams to determine the hardware and software and security requirements of projects.
Participate in provision of specifications in the budgeting or procurement of technology assets.
Provide technical leas role in implementation of technology Infrastcture projects by proposing and evaluating technologies during on boarding of the technologies by working with providers.

Customer (10%)

Internal Customer complaints
External Customer complaints
Customer Satisfaction Index
Channel Satisfaction Index

Learning and Growth (10%)

Staff Engagement
Training Hours on technology related

Job Dimensions
Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports: IT Manager Indirect Reports: Vendors and out sourced partner
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role
Internal:

Group IT-Infrastructure department
NCBAT departments

External:

System vendors
Outsourced Partners

Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make
(Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role. Strategic – Technical Architecture and Design, Security, Optimization and Capacity Management Operational – Server farm, Data Centre Operations, Incident, Change and Problem Management
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year) Short-Term Planning – 6 – 12 months Long-Term Planning – 1 to 3 years
Ideal Job Specifications
Academic

University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications.

Professional
Training and certification in ICT Service Management e.g. ITIL, o Enterprise Operating System administration Linux: Red Hat Certified System Administrator (RHCA), Red Hat Certified Windows: MCSA/MCSE Cloud: Microsoft Certified: Azure Fundamentals; Google Associate Cloud Engineer, Storage: HCI- Storage, HCIP- Storage, Server: HCSA/P Computing/ Network: HCSA IP Network, HCSP IP Network, CCNA and CCNP

Business Continuity training
Project Management Skills

Desired work experience

Three (3) years’ experience in Infrastructure support in medium to large organizations and or banking or financial service organization would be an added advantage

NCBA Bank Core Value Behaviours (Performance Drivers)
Driven: We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
Open. Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
Responsive: We are proactive, act quickly and resolutely to deliver results. We put our customer’s interests at the heart of all that we do. We keep it simple and seek new ways to improve.
Trusted: As a trusted partner we do what is morally right always. We keep our word. We are accountable and believe in each other.
Ideal Job competencies
Technical Competencies

Organisation development to effectively structure the operations of IT network infrastructure and support for optimal performance.
Knowledge and experience in modern practices for ICT network infrastructure architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Technical skills to effectively perform or guide performance of network infrastructure design and operations activities/tasks in a manner that consistently produce high quality of service.

Behavioural Competencies

Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Leadership to nurture and sustain employee satisfaction, and to manage changes.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

This JD is signed-off with reference having been made to the organization’s core values and aligned competencies against these values.
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Job Purpose Statement
To process trade services transactions (Guarantees, Letters of Credit, Documentary collection, Invoice/Bills/cheque Discounting, etc) and swift transactions, in accordance with the customer instructions, applicable operational processes and procedures laid down by the bank, agreed Service Level Agreements and in full compliance with KYC/AML and within Internal trade guidelines.
Key Accountabilities (Duties and Responsibilities)
Financial
% Weighting (to add up to 100%): 20
Output

Adhere to trade operations procedures & policies to avoid operational losses, errors, omissions, penalties, etc.
Ensure completeness of collection of revenue trade services transactions.
Product support and risk monitoring on trade operations.
Ensure effective incidents reporting on lapses & closure as recommended by risk to avoid any exposure within trade operations.

Internal Business Processes
% Weighting (to add up to 100%): 40
Output

Originates all core banking systems (T24) data input for trade services transactions.
To ensure trade transactions are accurately processed in line with the customers’ instructions and according to the bank’s processes and procedures.
Keep accurate and complete records/files for all transactions by filing daily and ensuring safe custody of the same.
Spool system reports daily to address expiries, renewal, swift notifications and other system monitoring requirements.
Ensure that commissions for all trade transactions are set in the system to collect as per the bank tariff
To ensure AML guidelines, processes and policies are adhered to and that suspicious transactions are detected and reported.
To reconcile relevant accounts pertaining to trade services, take appropriate corrective action and escalate where necessary. Ensure that there are no outstanding items over 7 days without supporting approval
Ensure trade documents are documents are scrutinized for error before processing.

Customer
% Weighting (to add up to 100%): 25
Output

Address and attend to any queries raised by customers both external and internal.
Prompt attendance to customers coming to the department and answer any queries raised.
Ensure no customer complaints arising from delays in processing of trade instructions or non-delivery of service.
Ensure that set customer experience standards are adhered to.

Learning and Growth
% Weighting (to add up to 100%): 15
Output

Read and attest to published policies and procedures
Always avail oneself for competency improvements through coaching and training as appropriately scheduled.
Identify and relay own training needs to the line manager for capturing in the annual training plan and subsequent implementation

Job Dimensions
Job Posting Service
Reporting Relationships: Jobs That Report to This Position Directly and Indirectly
Direct Reports: NIL
Indirect Reports: NIL
Stakeholder Management: Key Stakeholders That the Position Holder Will Need to Liaise/Work With to Be Successful in This Role
Internal

Cedit
Audit legal & Compliance
Customer Experience
Corporate & Retail Business Teams

External

Off shore banks
Local banks
Regalatory bodies (Central Bank & URA)
NCBA Group Trade Team
NCBA Group Correspodence Banking ( FI)

Decision Making Authority /Mandates/Constraints: The Decisions the Position Holder Is Empowered to Make (Indicate if It Is Operational, Managerial or Strategic). Please Also Highlight Any Budgetary Control Responsibility if Applicable for the Role.
Input Trade Finance Transactions in T24, Swift, And Other Authorised Systems
Work Cycle and Impact: Time Horizon and Nature of Impact (Planning) (e.g. Less Than 1 Week, 2 Weeks, 2 Weeks – 1 Month, 1month – 3 Months, 3-6 Months, 6-12 Months, Above 1 Year)
2 weeks – 1 Months
Ideal Job Specifications
Academic

Bachelor’s degree in a Business related field

Professional

Certified Documentary Credit Specialist(CDCS)an added advantage

Desired Work Experience

At least 3 years work experience in Banking. Operations experience preferably at Central Operations Processing unit, General Branch Banking Operations including Foreign Exchange operations, International Trade Finance, etc.
Knowledge on UCP 600, ISBP for UCP 600 and URC Rules

Ideal Job Competencies
Technical Competencies

Financial analysis Skills: Ability to analyse and/or interpret financial statements, and advice accordingly.
Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial proposals and provide viable solutions.
Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
Industry knowledge: knowledge of the financial sector, International Trade Finance opportunities, as well as current banking operations practice.

Behavioural Competencies

Goal driven and results oriented; Enjoys being measured, and judged by financial and other performance targets.
Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
Communication Skills: Excellent written and verbal communication skills and presentation skills.
Interpersonal Skills: Must be a people’s person, with ability to interact with key contacts in the financial sector.
Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.

This JD is signed off with reference having been made to the organisation’s core values and aligned competencies against these values.
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