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Customer Experience Data & Insight Manager (1 Position(s))

Job Location :
Job Posting Service

Head Office, Hq

Job Purpose:
Responsible for leveraging data to understand and enhance customer experiences, focusing on analyzing customer data, identifying trends and insights, generating actionable insights from customer feedback, transactional data, and service channels to boost customer satisfaction and loyalty. This involves collaborating with various teams, managing data, and developing reports and dashboards to track Customer Experience (CX) key performance indicators.

Main Responsibilities:

Analyze customer data to identify trends and derive actionable insights across all touchpoints— including Branches, Wakala, ATMs, Contact Centre, NMB Mkononi, NMB Direct, social media platforms, and more.
Translate analytical findings into strategies aimed at enhancing customer satisfaction, loyalty, and overall experience.
Promote the integration of data-driven decision-making across the organization to ensure that customer experience strategies are grounded in a deep understanding of customer needs and behaviors.
Establish reporting and dashboards to ensure that the journey and CX teams have live access to tracking performance and monitor the impact of changes and improvements implemented
Develop a customer-centric dashboards that inform leaders on areas of improvement, areas of success for driving the CX Culture.
Use data to effectively map and understand consumer experiences and journeys to support strategy development and improvement
Generate key insights from a variety of data sources to identify opportunities to improve Customer Experience Performance
Champion the use of key CX metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT) to drive continuous improvement.
Identify cross-sell and up-sell opportunities based on customer usage patterns and behavioral analytics.
Lead the development and execution of data-driven customer experience strategies by synthesizing insights from customer feedback, transactional data, and service channels.
Identify customer trends, pain points and recommend targeted improvements based on behavioral trends and preferences.
Lead the development and execution of insight-driven strategies that improve customer experience and operations at NMB
Stay up to date on emerging research methods and providers to drive improvements in the insight generation process.
Work collaboratively with cross-functional teams -including Product development, Marketing, Business Intelligence, Strategy, Innovation, and Risk -to ensure accurate data interpretation and regulatory compliance.
Collaborate with other departments to design and implement solutions that address common customer challenges. Provide strategic insights that inform CX planning, customer loyalty initiatives, and retention programs.

Knowledge and Skills:

Proficient in data analysis tools and platforms such as Excel, SQL, Power BI, and Tableau.
Strong expertise in managing customer feedback systems and survey management platforms.
Demonstrated expertise in managing substantial customer datasets, with a strong focus on compliance within regulated environments.
Strong analytical acumen with the ability to lead teams in transforming complex data into clear, compelling narratives.
Deep knowledge of CX measurement methodologies (e.g., NPS, CES, CSAT) to guide organizational performance reviews, improvement plans, and benchmarking.
Cross-Functional Leadership and Collaboration skills
Excellent report writing Skills.
Strong analytical and problem-solving abilities, with a keen eye for detail.
Strong customer-centric mindset, with a commitment to understanding and meeting customer needs.

Qualifications and Experience:

Bachelor’s degree in Statistics, Data Science, Business Analytics, Economics, or related field.
Minimum of 4 years in Customer experience, insights, or analytics role, preferably within the banking or telecommunications sectors
Experience in managing customer feedback systems and survey management platforms.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
Financial software
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

Job opening date : 28-Oct-2025
Job closing date : 11-Nov-2025

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Position: Head of Finance
Location: Zanzibar, Tanzania
Employment Type: Full-time
Government Job Portal
ZanTours is an owner-operated, full-service Destination Management Company with its own fleet and headquarters in Zanzibar. We deliver end-to-end services for our partners—from airport transfers and hotel arrangements to full safari experiences.
With a lean but dedicated finance team of four, we’re hiring a Head of Finance—an English native or professional speaker, with Italian or German as a second language preferred—to lead the function and help us meet our growth targets. We are looking for someone in Zanzibar, who can cope with our speed, work attitude, and performance.
The Role
The Head of Finance will take full responsibility for steering ZanTours’ financial strategy, management, and compliance. This is a hands-on leadership role, ideal for someone who thrives in a growing business where they can directly shape processes and mentor a small team. You’ll work closely with the Managing Director and Commercial Director to ensure that finance supports operational excellence and profitable growth.
Key Responsibilities
1) Lead the finance team (currently 4 members) and oversee day-to-day accounting, reporting, and cash-flow management
2) Manage payroll for ~90 employees
3) Handle VAT, Tax, ZSSF, and ZSHF submissions
4) Preparation of financial reports and management accounts.
5) Monitor and report on KPIs, margins, and cost control
6) Ensure compliance with Zanzibarian regulations, taxation, and audits
7) Implement and maintain financial controls in the company’s workshop
8) Manage relationships with the finance departments of international clients
9) Build scalable processes and systems to support the company’s growth
10) Bookkeeping and daily financial transactions.
11) Prepare and process invoices, payments, and general ledger entries.
12) Reconcile bank statements and assist with account reconciliations.
Requirements
* Proven experience as Head of Finance / Finance Director / Finance Manager in a mid-sized or growing business—ideally in tourism, hospitality, transport, or services
* English native or professional speaker
* Italian or German as a second language preferred
* Professional qualification: CPA, ACCA, or equivalent
* Strong technical command of financial controls, budgeting, and compliance in Tanzania/East Africa
* A collaborative leader who can coach and develop a small team while staying hands-on
* Comfortable in a fast-paced, owner-led environment with close exposure to operations
Why Join Us
# Shape and professionalize the finance function of a leading East African DMC
# Work with the owners and influence company strategy Government Job Portal
# Competitive expat compensation package
# Live and work in Zanzibar—where others come for holidays
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To provide support to Executive Leadership to develop and implement the Bank strategies, identify and implement strategic initiatives, lead organisational change and communication, drive strategic performance in order to achieve strategic results for sustainable stakeholder value.
Key Accountabilities (Duties and Responsibilities)
Financial (45%)

Support development of the short term and long term Bank strategy
Monitor & report on the implementation of initiatives for the achievement of the 5-year strategy.
Support annual strategic themes and business plans
Partner with departments to develop and execute functional strategies in alignment with the corporate strategy.
Undertake Budgeting, Planning and collation of information for review of the Bank’s Strategy.
Provide the leadership with relevant information and insights on local, regional and global market trends, competitive information, industry trends, and customer behaviour and industry dynamics to aid strategy development, strategic performance reviews and medium to long-term forecasts.
Conduct robust periodic Strategic Business Reviews through Quarterly Business Reviews (QBRs), and Half Yearly Business Reviews (HBRs) with early warning alerts and initiatives for course correction to enable the Bank achieve its strategic plans sustainably.
Provide the leadership with insights on market activity, competitor behaviour, capital markets, industry dynamics, investor issues and the impact of these on the business.

Internal Business Processes (20%)

Develop an integrated and scalable framework that aligns operational strategy with business execution and ensure that appropriate metrics are in place to measure performance and progress towards strategic goals;
Develop and execute an engagement plan to support strategy alignment, cascading and periodic strategic performance communication.

Customer (25%)

Regular and relevant communication with a broad range of constituencies—analysts, brokers, investors, investment bankers, credit rating agencies, and the board of directors
Regular and relevant communication within the regulatory framework of a listed entity and executed on a broad range of platforms; written documents, Web site pages, press releases, conference calls, road shows, and other meetings.
Analyse and recommend business strategies to be used for the local market and customer segmentation, branding, sales and financial reporting
Contribute to the innovation framework within the business lines to facilitate the systematic generation, selection and implementation of value adding ideas.
Provide customer insights by blending data with deep understanding of user needs, habits, and perceptions developed through targeted interviews, usability studies, research and customer feedback

Learning and Growth (10%)

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contribute to team effort by accomplishing related results as needed.
Employee Engagement score as per company target.
Leadership – 360-degree feedback score as per company target.

Job Dimensions
Job Posting Service
Reporting Relationships: Jobs That Report to This Position Directly and Indirectly
Direct Reports N/A
Indirect Reports N/A
Stakeholder Management: Key Stakeholders That the Position Holder Will Need to Liaise/Work With to Be Successful in This Role
Internal

All business leaders/
Finance team

External

External Auditors
Regulators Rating Agencies/Partners

Decision Making Authority /Mandates/Constraints: The Decisions the Position Holder Is Empowered to Make (Indicate if It Is Operational, Managerial or Strategic). Please Also Highlight Any Budgetary Control Responsibility if Applicable for the Role.
Strategic Decisions

Annual and Long Term Corporate Strategic Plans
QBRs initiatives for course correction

Managerial/Operational

Budgetary control for Strategy, Change and Investor Relations
Recommendations regarding tools, approaches, policies and procedures pertaining to the scope of the role and any other deemed beneficial to the organisation.

Work Cycle and Impact: Time Horizon and Nature of Impact (Planning)
Government Job Portal
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)
Strategic Planning

1- 5 years
Quarterly Business Review initiatives for course correction

Management

3months – 6 months

Ideal Job Specifications
Academic

University degree in a business related degree.

Professional

Professional Accounting and or marketing and or business management qualification (desirable)

Desired Work Experience

At least 8 years cross-functional experience, three (3) years of which should be in a functional leadership or strategy management role in a medium to large sized organization.
Excellent analytical and predictive insight generation; presentation and organisational skills.
Excellent Communications Skills
Attention to detail and tolerance for working on multiple projects simultaneously.
Proficiency in MS Office Suite (Word, Excel, PowerPoint), as well an ERP software.
Strong understanding of financial reports, analytic methods, and data tools/technology are often required.
Ability to think in abstract

Ideal Job Competencies
Job Posting Service
Technical Competencies
Strategic Thinking

Highly skilled in recognising patterns in data that reveal potential for value creation and creative insight into strategic issues and opportunities that open up new possibilities for the business.
Demonstrates a deep understanding of areas of real competitive advantage across the business
Communicates a coherent view of key changes in the future operating environment and consistently challenges the business to respond
Supports the business to select the best value alternative
Challenges stakeholders/business leaders to align current actions with medium and long-term implications

Commercial Acumen

Identifies opportunities and problems in ambiguous situations that requires complex commercial evaluation
Considers alternative scenarios and applies judgement to help drive great decisions
Identifies benchmarking opportunities and seeks new financial analysis techniques for enhanced business decision making
Coaches and embeds commercial knowledge and understanding with business partners to ensure focus on supporting the right initiatives and business decisions

Investor Relations

Uses in-depth financial knowledge to seamlessly move between the detail of the financial statements and big picture strategy and business performance
Promotes the Investor Relations agenda internally and is well networked with the markets and switched on to current issues / news flow
Analyses sector performance and anticipates read across from competitor performance and news flow on the Bank’s external perception
Delivers impactful communication with balanced messages to investors
Explores new investor opportunities and maintains existing relationships

Business Support

Shows ability to lead the organisation through significant change, gaining senior management support
Identifies and Initiates organisation-wide changes in multiple functions and markets.
Leads organisational development changes that drive true transformation.
Facilitates organisational culture changes to ensure both a positive working environment and a professional image
Seen as a critical source of insight with ability to consistently reframe issues from different perspectives
Adapts own/project objectives based on the context behind stakeholder needs and requests for a win-win outcome
Manages partner expectations of by anticipating and influencing changing priorities
Support Business in implementing and achieving the Bank strategy

Behavioural Competencies
Leadership

Leads and conducts highly sensitive consultations, builds strategic support, partnerships and alliances, both internally and externally
Sets broad strategic goals and clear accountabilities; establishes a working environment that promotes and recognizes excellence
Shows willingness to become directly and personally involved, where appropriate
Establishes and conveys the principles of shared leadership, openness and trust to foster adaptation and change
Articulates a vision that creates excitement, enthusiasm and commitment from others
Recognises individuals with skills that surpass their own and utilise them to achieve a better outcome
Encourages and supports others to take on new challenges and opportunities

Communication

Delivers high-impact presentations and arguments that inspire audience support.
Handles questions well in highly visible, adversarial situations.
Demonstrates genuine interest and empathy when listening to others.
Comprehends the nuances of both what is said and how it is said (e.g., tone, feelings, context, and nonverbal cues).
Promotes a free flow of information throughout the organisation (upward, downward and across).
Communicates effectively to a wide variety of audiences at all organisational level
Presents a compelling rationale to support one’s position and manage the expectations of key stakeholders

This JD is signed-off with reference having been made to the organisation’s core values and aligned competencies against these values.
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Job Purpose Statement
Responsible for implementation, management, and resolution of issues related to the bank’s current network and servers infrastructure. Responsibilities include ensuring the optimal performance, availability, and security of the bank’s servers infrastructure, databases, and communication systems. Additionally, he/she will plan and co-ordinate the execution of all network and infrastructure projects and tasks.
Key Accountabilities (Duties and Responsibilities)
Infrastructure Management (20%)

Ensuring maintenance and monitoring activities are implemented to ensure the optimal performance of the server, storage and backup systems. This includes WAN, LAN and firewalls infrastructure assets in the bank data centers as well as workstations and printers.
Maintain and update architecture diagrams and other documentation for all the systems, servers, network and third part connections.
Ensure proper asset management, by tracking assets in the electronic register.
Ensure backups are conducted daily and conducted as per backup policy and procedures.
Ensure that computer, network architectures, standards, best practices, policies and guidance contribute to the secure operation of the center’s systems and the protection of the Centers data and information. This is during operations and during introduction of new solutions.
Ensure all systems configurations are implemented based on the approved standards and baselines and implemented as per policy guidelines including approved change process.
Work with IT manager to develop technology road map as aligned with the bank strategy.
Work with IT Manager to develop infrastructure related budgets.
Perform tests and supervise the installation of telecommunication hardware.

System and Applications Monitoring and Reporting (20%)

Monitor uptime/availability and quality service of all the banks e-banking systems and Infrastructure and provide daily dash boards i.e. SWIFT, TISS, GEPG, NIDA and TIPS.
Ensuring all necessary performance reports are generated and shared on daily, weekly, monthly and quarterly with provided KPIs metrics. All the noted gaps should be escalated for resolution.

Risk and IT Security (10%)

Ensure workstations, network, firewalls and servers operating systems are maintained with the latest operating systems and necessary updates are provide in time.
Ensuring business continuity management is implemented by performance of restore and failover tests as per annual BCM plan. This is to ensure high availability of systems.
Implement systems in a high availability and ensure the resilience is checked through system fail over exercise and all noted gaps are tracked and remediated.
Perform monthly self-risk check and report all noted risks gaps to the IT security Manager for tracking.
Prioritize and ensure all audit findings related to Infrastructure are reviewed and noted gaps are corrected within specified time.
Ensure all Infrastructure assets are protected with security controls including anti-virus and also maintained in the assets register.

Vendor Engagement and Support (20%)

Ensure balanced SLA compliance with service providers.
Provide good relationship with technology providers and other external partners.
Ensuring vendors payments are done in time and contracts are renewed in time.
Participate in vendor performance reviews meetings and ensure all noted gaps are tracked and resolved.
Develop Preventive maintenance schedule and check list, review reports and track implementation of the noted gaps.
Perform tests and supervise the installation of telecommunication hardware.
Managing and liaising with various service provider to ensure voice communication to outside the bank is working.
Ensure the various lines recorded by the Bank are working and ensuring software is up to date.
Ensure security of the Data Center and secondary areas is continually maintained.
Responsible for managing Cloud environment, (Microsoft Azure).
Responsible for managing microservices, (Kubernetes) in IAAS, PAAS platform.
Responsible for problem resolution and escalation to management as guided by the escalation procedure while ensuring problem logging is appropriately carried out.

IT Projects Management (10%)

Participate in planning and execution of all projects related to technologies.
Liaise with various project teams to determine the hardware and software and security requirements of projects.
Participate in provision of specifications in the budgeting or procurement of technology assets.
Provide technical leas role in implementation of technology Infrastcture projects by proposing and evaluating technologies during on boarding of the technologies by working with providers.

Customer (10%)

Internal Customer complaints
External Customer complaints
Customer Satisfaction Index
Channel Satisfaction Index

Learning and Growth (10%)

Staff Engagement
Training Hours on technology related

Job Dimensions
Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports: IT Manager Indirect Reports: Vendors and out sourced partner
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role
Internal:

Group IT-Infrastructure department
NCBAT departments

External:

System vendors
Outsourced Partners

Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make
(Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role. Strategic – Technical Architecture and Design, Security, Optimization and Capacity Management Operational – Server farm, Data Centre Operations, Incident, Change and Problem Management
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year) Short-Term Planning – 6 – 12 months Long-Term Planning – 1 to 3 years
Ideal Job Specifications
Academic

University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications.

Professional
Training and certification in ICT Service Management e.g. ITIL, o Enterprise Operating System administration Linux: Red Hat Certified System Administrator (RHCA), Red Hat Certified Windows: MCSA/MCSE Cloud: Microsoft Certified: Azure Fundamentals; Google Associate Cloud Engineer, Storage: HCI- Storage, HCIP- Storage, Server: HCSA/P Computing/ Network: HCSA IP Network, HCSP IP Network, CCNA and CCNP

Business Continuity training
Project Management Skills

Desired work experience

Three (3) years’ experience in Infrastructure support in medium to large organizations and or banking or financial service organization would be an added advantage

NCBA Bank Core Value Behaviours (Performance Drivers)
Driven: We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
Open. Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
Responsive: We are proactive, act quickly and resolutely to deliver results. We put our customer’s interests at the heart of all that we do. We keep it simple and seek new ways to improve.
Trusted: As a trusted partner we do what is morally right always. We keep our word. We are accountable and believe in each other.
Ideal Job competencies
Technical Competencies

Organisation development to effectively structure the operations of IT network infrastructure and support for optimal performance.
Knowledge and experience in modern practices for ICT network infrastructure architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Technical skills to effectively perform or guide performance of network infrastructure design and operations activities/tasks in a manner that consistently produce high quality of service.

Behavioural Competencies

Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Leadership to nurture and sustain employee satisfaction, and to manage changes.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

This JD is signed-off with reference having been made to the organization’s core values and aligned competencies against these values.
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Job Purpose Statement
To process trade services transactions (Guarantees, Letters of Credit, Documentary collection, Invoice/Bills/cheque Discounting, etc) and swift transactions, in accordance with the customer instructions, applicable operational processes and procedures laid down by the bank, agreed Service Level Agreements and in full compliance with KYC/AML and within Internal trade guidelines.
Key Accountabilities (Duties and Responsibilities)
Financial
% Weighting (to add up to 100%): 20
Output

Adhere to trade operations procedures & policies to avoid operational losses, errors, omissions, penalties, etc.
Ensure completeness of collection of revenue trade services transactions.
Product support and risk monitoring on trade operations.
Ensure effective incidents reporting on lapses & closure as recommended by risk to avoid any exposure within trade operations.

Internal Business Processes
% Weighting (to add up to 100%): 40
Output

Originates all core banking systems (T24) data input for trade services transactions.
To ensure trade transactions are accurately processed in line with the customers’ instructions and according to the bank’s processes and procedures.
Keep accurate and complete records/files for all transactions by filing daily and ensuring safe custody of the same.
Spool system reports daily to address expiries, renewal, swift notifications and other system monitoring requirements.
Ensure that commissions for all trade transactions are set in the system to collect as per the bank tariff
To ensure AML guidelines, processes and policies are adhered to and that suspicious transactions are detected and reported.
To reconcile relevant accounts pertaining to trade services, take appropriate corrective action and escalate where necessary. Ensure that there are no outstanding items over 7 days without supporting approval
Ensure trade documents are documents are scrutinized for error before processing.

Customer
% Weighting (to add up to 100%): 25
Output

Address and attend to any queries raised by customers both external and internal.
Prompt attendance to customers coming to the department and answer any queries raised.
Ensure no customer complaints arising from delays in processing of trade instructions or non-delivery of service.
Ensure that set customer experience standards are adhered to.

Learning and Growth
% Weighting (to add up to 100%): 15
Output

Read and attest to published policies and procedures
Always avail oneself for competency improvements through coaching and training as appropriately scheduled.
Identify and relay own training needs to the line manager for capturing in the annual training plan and subsequent implementation

Job Dimensions
Job Posting Service
Reporting Relationships: Jobs That Report to This Position Directly and Indirectly
Direct Reports: NIL
Indirect Reports: NIL
Stakeholder Management: Key Stakeholders That the Position Holder Will Need to Liaise/Work With to Be Successful in This Role
Internal

Cedit
Audit legal & Compliance
Customer Experience
Corporate & Retail Business Teams

External

Off shore banks
Local banks
Regalatory bodies (Central Bank & URA)
NCBA Group Trade Team
NCBA Group Correspodence Banking ( FI)

Decision Making Authority /Mandates/Constraints: The Decisions the Position Holder Is Empowered to Make (Indicate if It Is Operational, Managerial or Strategic). Please Also Highlight Any Budgetary Control Responsibility if Applicable for the Role.
Input Trade Finance Transactions in T24, Swift, And Other Authorised Systems
Work Cycle and Impact: Time Horizon and Nature of Impact (Planning) (e.g. Less Than 1 Week, 2 Weeks, 2 Weeks – 1 Month, 1month – 3 Months, 3-6 Months, 6-12 Months, Above 1 Year)
2 weeks – 1 Months
Ideal Job Specifications
Academic

Bachelor’s degree in a Business related field

Professional

Certified Documentary Credit Specialist(CDCS)an added advantage

Desired Work Experience

At least 3 years work experience in Banking. Operations experience preferably at Central Operations Processing unit, General Branch Banking Operations including Foreign Exchange operations, International Trade Finance, etc.
Knowledge on UCP 600, ISBP for UCP 600 and URC Rules

Ideal Job Competencies
Technical Competencies

Financial analysis Skills: Ability to analyse and/or interpret financial statements, and advice accordingly.
Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial proposals and provide viable solutions.
Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
Industry knowledge: knowledge of the financial sector, International Trade Finance opportunities, as well as current banking operations practice.

Behavioural Competencies

Goal driven and results oriented; Enjoys being measured, and judged by financial and other performance targets.
Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
Communication Skills: Excellent written and verbal communication skills and presentation skills.
Interpersonal Skills: Must be a people’s person, with ability to interact with key contacts in the financial sector.
Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.

This JD is signed off with reference having been made to the organisation’s core values and aligned competencies against these values.
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External & Internal – Job Advert (Light Vehicle Drivers) – AIRD Tanzania Program
The African Initiatives for Relief and Development (AIRD) is a non-political, non-religious and non-profit making NGO. AIRD’s objective is to offer operational technical support, including but not limited supply chain, logistics and infrastructure in partnership with relief and development organizations that fasted and develor ent-oriented a cus o ffected, poverty-i AIRD delivers for and through partners including but not limited to UN Agencies, international and national donor organizations and governments.
(AIRD does not tolerate sexual exploitation and abuse, any kind of harassme ent, including harassment, and discrimination. Selected candidates will, therefore, undergo background checks)
AIRD _Tanzania Program is seekir for qualified national personnel for the position below
Position Details
Position: Light Vehicle Drivers-AIRD, Tanzania Program: based in Kasulu, Makere, & Kibondo Reporting to: SMART FLEET OFFICER/DISPATCHER
Job Summary
The incumbent is tasked with safely transporting staff, stakeholders, and POCs, adhering to AIRD SOPs tho ed S/He shall nduct rout venicle checks and refer to the workshop lor regu
General Duties

Safely and responsibly performing all official travel using official vehicle
Responsible for the vehicle which he is assigned to drive.
The Light Vehicle driver will adhere to all traffic and AIRD safety rules and follow the transport guidelines required by the AIRD fleet department
Safeguard vehicle security (door locks, security-locks) etc. Monitor the security and serviceability of project assets.
Responsible for the safekeeping of all vehicle equipment, tools, first aid kits and component.
Making sure that all mission orders and waybills are signed by the offices receiving the goods/persons at the end of each mission.
Account for all available information on road regulations & conditions, routes and locations
Ensure that no unauthorized persons or cargo board the Vehicle.
Completes the vehicle logbook correctly and consistently in accordance with AIRD standard
Perform other assignments/duties as may be assigned by the Supervisor.

Other Tasks

Cleaning the interior and exterior of the vehicle (s) assigned regularly.
Checking daily oil, water, brakes liquid, tyre pressure, battery levels and the entire vehicle for headlight and body for dents.
Is responsible for the project vehicle documents and their good condition, keeping the vehicle log and recording monthly maintenance.
Monitor fuel consumption daily and arranging for refuel promptly
Report vehicle malfunctions for service, and carries out minor repairs.
Immediately report accidents, or incidences including; minor accidents, damage, loss or theft of vehicle components.

Minimum Qualifications
Holder of a Certificate of Secondary Education Examination (CSEE) [Form Four Certificate] or higher Education.

Driving Course Certificate offered by recognised institution such as VETA or NIT preferred advanced drivers Certificate grade two (V.J.P Drivers course) will be an added advantage.
Must have a genuine and valid driving license supported by certified documents issued by Tanzania Police Force-Traffic Division.
Minimum 3 years of work experience related field in reputable organization as light vehicle drive preferable working in Humanitarian organization will be added advantage

Additional Requirements

Proficiency in written and spoken English and Kiswahili.
Ability to work with people from a range of backgrounds. Good driving skils and knowledge of defensive driving techniques, with a clean driver tra Knowledge of traffic rules, occupational safety, health and environment regulations

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Job Description
To proactively promote a virtual/remote relationship-based offering by being a dedicated and primary point of contact for clients in the Prestige/Executive Banking segment (and Private Banking where required), through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Affluent Clients
Personal and Private Banking
3-4 years
Experience in sales and relationship management of clients and able to drive profitability and build relationships. Proven sales track record in the financial services industry. Knowledge of the bank’s products, services and digital platforms.
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Convincing People
Documenting Facts
Interacting with People
Managing Tasks
Meeting Timescales
Pursuing Goals
Showing Composure
Team Working
Thinking Positively
Upholding Standards
Technical Competencies:
Banking Process & Procedures
Client Retention
Cross and Up-Selling
Customer Understanding (Business Banking)
Financial Industry Regulatory Framework
Product Knowledge (Business Banking)
Risk Identification
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Job Description
• To facilitate smooth customer banking operations at the branch. Handling all cash and non-cash related transactions, cross-selling and upselling bank products, and adherence of standard operating procedures, policies and guidelines. Attend to customers and provide information on bank products and services.
Roles & Responsibilities
PRINCIPAL ACCOUNTABILITIES
• Processing of customers’ requests on account opening, account maintenance, account closures and posting of non-cash and cash transactions after thorough checking as per our SOP
• Handling of customers’ queries and complaints, resolving timely and giving feedback after resolution.
• Maintain up to date knowledge about bank products and Cross selling and upselling those services and products
• Identifying and contacting potential customers for sales leads generations to increase customer base.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with customers’ mandate and in line with the internal approval limits matrix.
• Performs clerical duties (e.g., filling, workstation arrangements, housekeeping etc.)
• Reporting of suspicious transactions
• Provide an efficient, high-quality range of service to customers in line with the agreed procedures & service standards set by the bank
• Ensure compliance with Money Laundering Prevention as per Bank Policy, KYC norms and CDD
• Where appropriate to be the custodian of deliverables and negotiable instruments
• Where appropriate to represent the Bank while performing BOT Cash Deposits and Withdrawals
• Where appropriate to be the custodian of the Bank’s Keys for the main and rear entrance
3. EDUCATION, EXPERIENCE & SKILLS
• Bachelor’s degree in any related field.
• Minimum of one year of Banking experience in branch operations with a good performance track record
• Ability to carry out work by the bank’s procedures.
• Sales and negotiation skills
• Good integrity
• Ability to lead a team
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Job Description
• To facilitate smooth customer banking operations at the branch. Handling all cash and non-cash related transactions, cross-selling and upselling bank products, and adherence of standard operating procedures, policies and guidelines. Attend to customers and provide information on bank products and services.
Roles & Responsibilities
PRINCIPAL ACCOUNTABILITIES
• Processing of customers’ requests on account opening, account maintenance, account closures and posting of non-cash and cash transactions after thorough checking as per our SOP
• Handling of customers’ queries and complaints, resolving timely and giving feedback after resolution.
• Maintain up to date knowledge about bank products and Cross selling and upselling those services and products
• Identifying and contacting potential customers for sales leads generations to increase customer base.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with customers’ mandate and in line with the internal approval limits matrix.
• Performs clerical duties (e.g., filling, workstation arrangements, housekeeping etc.)
• Reporting of suspicious transactions
• Provide an efficient, high-quality range of service to customers in line with the agreed procedures & service standards set by the bank
• Ensure compliance with Money Laundering Prevention as per Bank Policy, KYC norms and CDD
• Where appropriate to be the custodian of deliverables and negotiable instruments
• Where appropriate to represent the Bank while performing BOT Cash Deposits and Withdrawals
• Where appropriate to be the custodian of the Bank’s Keys for the main and rear entrance
3. EDUCATION, EXPERIENCE & SKILLS
• Bachelor’s degree in any related field.
• Minimum of one year of Banking experience in branch operations with a good performance track record
• Ability to carry out work by the bank’s procedures.
• Sales and negotiation skills
• Good integrity
• Ability to lead a team
Sharing is Caring! Click on the Icons Below and Share

Job Description
• To facilitate smooth customer banking operations at the branch. Handling all cash and non-cash related transactions, cross-selling and upselling bank products, and adherence of standard operating procedures, policies and guidelines. Attend to customers and provide information on bank products and services.
Roles & Responsibilities
PRINCIPAL ACCOUNTABILITIES
• Processing of customers’ requests on account opening, account maintenance, account closures and posting of non-cash and cash transactions after thorough checking as per our SOP
• Handling of customers’ queries and complaints, resolving timely and giving feedback after resolution.
• Maintain up to date knowledge about bank products and Cross selling and upselling those services and products
• Identifying and contacting potential customers for sales leads generations to increase customer base.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with customers’ mandate and in line with the internal approval limits matrix.
• Performs clerical duties (e.g., filling, workstation arrangements, housekeeping etc.)
• Reporting of suspicious transactions
• Provide an efficient, high-quality range of service to customers in line with the agreed procedures & service standards set by the bank
• Ensure compliance with Money Laundering Prevention as per Bank Policy, KYC norms and CDD
• Where appropriate to be the custodian of deliverables and negotiable instruments
• Where appropriate to represent the Bank while performing BOT Cash Deposits and Withdrawals
• Where appropriate to be the custodian of the Bank’s Keys for the main and rear entrance
3. EDUCATION, EXPERIENCE & SKILLS
• Bachelor’s degree in any related field.
• Minimum of one year of Banking experience in branch operations with a good performance track record
• Ability to carry out work by the bank’s procedures.
• Sales and negotiation skills
• Good integrity
• Ability to lead a team
Sharing is Caring! Click on the Icons Below and Share