Job Region: Tanzania

Organization Overview
Silverleaf Academy is a chain of affordable private pre-primary and primary schools in Tanzania, educating children aged 2-14. Our mission is to provide lower-middle-income families in Tanzania with the highest quality education at the most affordable fees. Using the national Tanzanian curriculum, Silverleaf schools deploy an inclusive, tech-supported curriculum inside every classroom and adopt an innovative team-teaching approach and in-service training program. Our schools are specifically designed to build both student academic competencies and wider life, leadership, and learning skills. It is our promise to our students and their parents that Silverleaf students will not leave school without full mastery of the basic skills of writing, reading, and math, while also being prepared for a world where critical thinking, team collaboration, and entrepreneurship are paramount. Silverleaf Academy currently has five fully operational campuses in Arusha and Kilimanjaro regions, serving approximately 1000 Pre-primary to grade 7 students. By January 2026, the target is to grow the campuses to over 1,500 Pre-primary students up to grade 7 students.
Job Opportunity: School Principal

Organization: Silverleaf Academy Ltd, Tanzania
Location: Silverleaf Academy, Arusha, Tanzania
Position: School Principal
Contract Type: Full Time
Line Manager: Director of Schools
Direct Reports: Head Teacher, Head of Student Experience & Boarding, Heads of Sections (Instructional)

Overview of the Role
The primary responsibility of the School Principal is to transform Silverleaf Academy into the leading and most highly-performing school in the region. The School Principal will oversee and is accountable for a thriving and positive school culture, campus enrollment and retention, health and safety, team growth and development, all educational activities on campus, community relations, and ensuring the school’s success both academically and as a sustainable business.
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School supplies
The goal is for students to graduate not only with outstanding academic achievements but also as purpose-driven entrepreneurs who have essential life, leadership, and learning skills to prepare them for secondary education. The School Principal will play a crucial role in leading the academic programs and other school-related activities. They will head the school management structure, providing expert leadership, guidance, and support to the school management team to deliver exceptional educational and co-curricular outcomes.
Key Responsibilities and Activities of the Role
1. School Culture and Team Development
This role is responsible for ensuring that Silverleaf Academy, Arusha, Tanzania, has a thriving culture where teammates are bought into the mission and vision and see themselves as co-owners in the success of the school. Equally, this role is responsible for partnering with the Director of Schools and the Senior Manager of Talent Academy to ensure that all teammates are being grown and developed in the Silverleaf model.
School supplies

Creating, communicating, and implementing a yearly culture vision and plan for the school.
Creating a yearly and measurable plan to ensure that teammates understand, develop, and adhere to the values of Silverleaf.
Creating and leading cultural activities and rituals.
Modeling and building a culture of self-awareness where teammates value personal and professional development and are invested in feedback and growth.
In partnership with the Director of Schools and Senior Manager of Talent Academy, creating a yearly professional development vision for the school, a yearly development calendar, weekly coaching and development experience of teammates, and ensuring a strong performance appraisal system.
Conducting weekly cultural, academic, and tech walkthroughs and observations.
Leading the team in weekly data meetings and creating impactful action plans.
Hosting weekly feedback meetings and post-observation conferences.
Hosting weekly professional development.
Observation of teammates leading coaching meetings and development, and providing feedback.

2. Student Experience: Academic Performance, Student Development, Behavior, and Co-curriculars
This role is responsible for ensuring that students at Silverleaf Academy, Arusha, Tanzania, have a thriving and holistic student experience.

Creating, communicating, and implementing a yearly student experience vision and plan for the school.
Creating a yearly and measurable plan to ensure that students are being developed academically, socially, and emotionally, and in their co-curricular experience.
Ensure classrooms are well-resourced and conducive to focused learning.
Partnering with the Director of Schools and the Head Teacher to set targets for all academic metrics by grade level and by student.
Conducting monthly academic data meetings to ensure that the academic targets are being met.
Conduct academic data meetings to oversee the academic performance of students by analyzing assessment data, identifying areas for improvement, and collaborating with the Head Teacher and Heads of Sections to implement strategies that ensure continuous academic growth.
Partnering with the Director of Schools and the Head Teacher to problem-solve and action plan if academic targets are not on track to be met.
Develop targeted intervention programs for struggling students.
Organize parent-teacher meetings to discuss student progress and set goals.
Partnering with the Director of Schools to consult on practices of teaching and learning, curriculum, and assessment.
Ensuring implementation of the agreed-upon strategies for teaching and learning and curriculum assessment.
Ensuring the implementation of the agreed-upon SEL curriculum.
Integrate health and wellness programs for physical and mental well-being.
Facilitate student leadership opportunities, such as student councils.
Establish mentorship programs for student guidance.
Conducting biweekly Student Leaders meetings to ensure that the student voice is guiding decision-making and development.
Ensuring that the child protection policy and child wellness policies are followed and leading the campus AAR as needed.
Conduct monthly audits to ensure that the child protection policy and child wellness policies are followed.
Ensuring that positive behavior practices are implemented.
Ensuring the use of Class Dojo to reinforce behavior management.
Ensuring and conducting development for teammates on the practices of positive behavior management.
Ensuring all issues of behavioral concerns are addressed and resolved within 48 hours.
Ensuring the boarding school program is safe and enriching.
Conducting weekly walkthroughs of the boarding school program to ensure a high standard.
Ensure the execution of co-curricular activities by coordinating with the co-curricular coordinator and external partners, and ensuring activities are diverse, engaging, and aligned with development goals. Ensure a well-rounded club and sports program.
Conducting weekly audits of the co-curricular program.
Support participation in extracurricular competitions.
Allocate resources and budget for student development and co-curricular activities.
Organize events like academic fairs, sports days, and art festivals.
Create feedback channels for students on academic and co-curricular experiences.
Ensuring that the co-curricular program has clear ties to Project-Based Learning.
Collaborate with academic and extracurricular coordinators for integrated experiences.

3. School Sustainability and Operations: Enrollment, Operational Efficiencies, and Finance
This role is responsible for ensuring that systems, structures, policies, practices, and procedures are in place to ensure operational efficiencies and the school’s short and long-term financial sustainability.

Having a weekly meeting with the Operations department to review and resolve any issues.
Creating the student retention strategy for the school and implementing it with fidelity.
Ensuring the fidelity and efficiency of the admissions process to ensure that students and parents have a positive experience.
Partnering with the Director of Schools and the Marketing Associate Manager to ensure that the school is on track with enrollment expectations and implement campus enrollment activities.
Having a weekly meeting with the Director of Schools and the Marketing department to review and resolve any issues.
Budget Management: Adherence to the campus budget and financial targets.
Partnering with the Finance department to ensure that fees are paid and all balances are cleared.
Partnering with the Operations department to ensure that the campus procurements list is submitted for the next school year by the end of Quarter 3.
Partnering with the Operations department to conduct a monthly review of opex and capex items and request more if needed.
Resource Utilization: Efficient use of school resources, such as facilities, learning materials, and technology.

4. Community Engagement: Parents, Community Members, Partner Organizations, and Stakeholders

Creating and implementing a parent engagement strategy.
Being the direct point of contact for all parent activities, feedback, and follow-up on all matters non-academic.
Organize parents workshops, one every quarter, to educate parents on topics like child development, supporting learning at home, and navigating the school’s educational tools, such as Class Dojo or parent portals such as Ed-admin.
Partnering with the Director of Schools and Head Teacher to establish parent advisory committees to involve parents in decision-making processes and provide feedback on school initiatives, policies, and programs.
Develop and implement a communication strategy to keep parents informed through newsletters, emails, parent WhatsApp groups, and parent meetings.
Organize and host community events like open houses, educational workshops, and cultural festivals to promote the school and strengthen ties with the local community.
Partnering with the Director of Schools to manage and implement programming with partners, including NGOs, local businesses, community organizations, and government bodies to create mutually beneficial partnerships.
Implement regular feedback mechanisms for all stakeholders, including parents, community members, and partners.
Partnering with the Director of Schools to establish connections with other competitor schools and educational institutions for exchange programs, resource sharing, and professional development opportunities.
Stay informed on educational policies and regulations that impact the school, and engage in advocacy efforts to ensure the school’s interests are represented at the local and national levels.
Partnering with the Director of Schools to build strong relationships with local leaders, such as government officials, religious leaders, and influential community members, to gain support for school initiatives.
Plan community engagement and volunteer work activities.

5. Compliance and Legal

Create and enforce systems and structures for documenting and reporting any legal or compliance breaches, safety incidents, or potential hazards, ensuring swift corrective actions are taken.
Ensure the school strictly adheres to child protection policies and safeguarding laws, including regular staff training on recognizing and reporting potential child safety risks.
Partnering with the Director of Schools to maintain up-to-date registration with education authorities and other necessary regulatory bodies. Ensure the school holds all required licenses for operations.
Partner with the Legal unit to ensure the school complies with all legal and compliance requirements.
Regularly update the Director of Schools on any potential or emerging legal issues, ensuring swift action is taken to mitigate risks and resolve concerns.
Ensure all staff members are regularly trained on compliance-related matters, such as health and safety protocols, HR obligations, child protection, and safeguarding.
Manage risk assessments for school activities and implement mitigation strategies.

Education and Experience Requirements

Education: A Degree or Master’s in Education, School Administration, or a related field.
Leadership Experience: At least 3-5 years of experience in a leadership role within a school setting.
Operational Efficiency: Proven track record of managing school operations efficiently, including budgeting and resource allocation.
Academic Oversight: Experience in overseeing curriculum implementation and improving academic outcomes.
Staff and Team Management: Experience in leading teams, managing staff, and driving performance.
Community Engagement: Prior involvement in fostering parent and community relationships.
Experience with School Growth: Demonstrated ability to support school enrollment growth and student retention.
Technology Proficiency: Familiarity with educational technologies and administrative software.
Legal and Regulatory Knowledge: Awareness of educational laws, safety regulations, and compliance requirements.
Languages: Fluency in written and spoken English and Kiswahili.

Values
An essential part of the Silverleaf model is adherence to the core values of the organization. These values are ingrained in our approach and extend to staff, students, parents, and partners. For staff, adherence to these values is mandatory and forms the cornerstone of performance reviews.

Lead the Way: Demonstrate the principles of servant leadership by practicing empathy, considering the needs of others, and setting a good example for peers in your community.
Speak, Listen, and Learn: Work together by sharing your ideas in an organized way, listening to the views of others, and considering different perspectives and angles.
Ask Why and Why Not: Think critically and use evidence to support your decisions, to find proactive ways to challenge what is possible, and to innovate for positive changes.
Build for the Future: Look beyond today and equip yourself with the skills, attitudes, and tools required to be a socially responsible global citizen in the world of tomorrow.
Unwavering Mission Focus: Set clear goals and be disciplined, diligent, and determined in achieving them to the very best of your ability, regardless of the obstacles that may arise.

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NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
The Business analyst will work as a bridge between business and technical teams by analyzing and evaluating business operations, requirements, and data to identify areas of improvements. Will be responsible to create reports and provide strategic recommendations to improve business efficient and profitability.
Job Description​
Gathering, Analysing, and documenting Business Requirements 40%

Evaluating business processes, anticipating requirements, uncovering areas for improvement, developing, and implementing solutions.
Staying up to date on the latest processes and IT advancement to automate and modernize systems.
Allocating resources and maintaining cost efficiency during project implementation.
To ensure business requirements are translated accurately into working technical design.

Prepare and maintain technical and user documentations for various software functionalities.
Prepare and maintain the product, service and software catalogue introduced into the Bank for various purposes.
Identify any gaps or discrepancies between the current state of the business process/system and the desired future state.

Stakeholders Management and Communication 20%

Conduct meetings and presentations to share ideas and findings.
Participate in analysis of user requirements, prototyping, and integration of technological components, testing and deployment.
Effectively communicate insights and plans to cross functional team members and management.
Gather critical information from meetings with various stakeholders and producing useful reports.
Work closely with clients, vendors, technology, and managerial staff to collect requirements analyze them and translated into technical specifications.

Ensure Quality and Compliant Implementation 25%

Analyse and document business processes and translate these into functional specifications.
Provide leadership, training, coaching and guidance to junior staffs on new products and services.
Staying close to technical delivery/project ensuring the deliverables are as per the agreed design and does not affect the existing systems, service, or products negatively.
Support the testing and implementation phase of the project by defining the test cases and implementing quality control during testing.
Ensure smooth transition from Development to production.

 
Providing Ongoing Support and Continuous Improvement 15%

Lead ongoing reviews of business processes and developing optimizations strategies.
Provide Ongoing support by addressing user inquiries, evaluating enhancements or Change Requests, and monitoring the solution’s performance against the defined requirements.
. Identify opportunities for process improvements and suggesting ways to optimize business operations.

Education and Experience Required

Bachelor’s Degree in computer science, Information Technology, Computer Engineering, or related discipline from a recognized institution.
At least 3 years of experience in business analysis and exposure to project environment.
Business Analysis or Project Management Certification
Current technology savvy

Knowledge & Skills:

Ability to capture, translate and communicate software business requirements to various project stakeholders.
Knowledge in project management and Business Analysis.
Practical in Object Oriented Design and Analysis.
Knowledgeable in Quality Assurance for developed ICT products/services.
  Understanding of Software engineering concepts and modelling techniques and methods.
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Excellent documentation skills with experience creating detailed reports and giving presentation.

Qualifications
Analytical Thinking – Advanced (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), National Diplomas and Advanced Certificates – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements), Project and Programme Management (Meets some of the requirements and would need further development), Project Management
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Health Information System Analyst

Aga Khan Health Services

The position
The Aga Khan Health Service, Tanzania (AKHST); an institution of The Aga Khan Development Network, completed a major phase II expansion of the Aga Khan Hospital, Dar es Salaam in 2018.
This expansion aimed at improving the Hospital’s quality of facilities and infrastructure to become an ultramodern 170 bed facility to increase its capacity as a provider of high-quality medical care leading to a tertiary care, referral, and teaching hospital.
The Phase II development focused on expanding key clinical services including a comprehensive cardiology programme, oncology services and neurosciences, as well as the expansion of Orthopaedics and Trauma, Diagnostic Imaging, Critical Care and Women and Child Health programmes.
The Hospital is JCI Accredited (achieved a level of quality and patient service that is equal to the best hospitals in the world) and the teaching site for The Aga Khan University, which offers Postgraduate Medical Education programs leading to Master of Medicine in Family Medicine, Internal Medicine, Surgery, Obstetrics and Gynecology and Paediatrics and Child Health.
It is also an accredited internship site. As part of the integrated health systems approach, AKHST plans to establish 35 outreach health facilities that are located across Tanzania. Currently, 19 such clinics have been established across the country and linked to the main hospital in Dar es Salaam.
AKHST is seeking for enthusiastic, qualified, and experienced personnel as described below:
Health Information System Analyst

We are seeking a meticulous and analytical professional to manage dictionaries within our hospital’s Electronic Health Record (EHR) system and develop comprehensive reports to support operations, patient care, and administrative decision-making. This role is critical in ensuring accurate coding, maintaining data integrity, and providing actionable insights through Advanced Excel and Power BI reporting tools to improve hospital performance and compliance.
Lead the EHR/ERP implementation in Mombasa and Kisumu in relation to development of financial and other dictionaries, staff training and report development.
EHR Dictionary Management:

Maintain and update clinical terminologies and dictionaries within the hospital’s EHR system, including diagnosis codes, procedure codes, lab test codes, and medication terminologies.
Collaborate with clinical departments (nursing, physicians, lab, pharmacy) to ensure dictionaries reflect current clinical practices and hospital protocols.
Conduct regular audits of dictionary entries and coding to ensure compliance with healthcare regulations and internal standards.
Manage dictionary version control and coordinate updates with IT and EHR vendor support teams.

Reporting & Data Analysis:

Develop, automate, and distribute detailed operational, clinical, and compliance reports using Advanced Excel and Power BI.
Analyze patient care data, utilization trends, quality metrics, and key performance indicators (KPIs) to support hospital leadership and clinical teams.
Collaborate with clinical, administrative, and IT teams to identify reporting needs and develop tailored dashboards and visualization tools.

Collaboration & Training:

Work closely with Health Information Management (HIM), clinical departments, and IT to ensure accurate dictionary management and reporting outputs.
Provide training and support to end-users on dictionary usage, data interpretation, and report generation.
Document workflows, policies, and procedures related to dictionary maintenance and reporting.

Lead Implementation of EHR/ERP in Mombasa and Kisumu which includes

Dictionary development, including services, pricing, etc.
Staff training on dictionary development and usage defined as core responsibilities
Report development/replication.

The requirements
Qualification:

Bachelor’s degree in Health Informatics, Health Information Management, Information Technology, or ACCA, CPA, ACMA.
Proficient in Advanced Excel (pivot tables, macros, Power Query) and Power BI for reporting and data visualization.
Knowledge of hospital EHR environment and healthcare business / systems.
Familiarity with hospital EHR platforms i.e. Meditech preferred.
Strong analytical skills and attention to detail.
Excellent communication and collaboration skills to engage clinical and administrative teams.
Understanding of healthcare regulatory requirements and data privacy standard

Knowledge & Experience: 

Through knowledge of Hospital Financial and Health Information Management System.
Experience with SQL or other data querying languages.
Minimum of 3 years’ experience in the related field.

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Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
The key purpose of this role is to work towards achieving growth in volumes sold; growth in market share and increased competitiveness through providing market driven differentiated service that builds sustainable competitiveness within clearly identified segments.
Key Roles and Responsibilities

Achieve sales targets for assigned areas
Manage and supervise Distributors of assigned sector (orders, payment, re-distribution
Ensure IB products are available in reasonable stock (complete range) in the customers and retail outlets
Ensure merchandising (visibility of the brands in terms of POS and Chillers) in the customers and retail outlets
Ensure chillers are properly placed in the performing outlet and used exclusively for IBPLC products in the assigned sector
Monitor the recommended price of our product at sales outlets
Closely monitor actions of the competition
Distributor volume targets monitored and communicated daily
Ensure that distributors adhere to model stocks for all brands and packs
Ensure ALL relevant sales KPIs are achieved in area (Pricing, availability visibility etc)
Retail customer in area is called on weekly
Sales teams presentable at all times and action being taken against non-compliers
After sales service delivered
Communication channels in place to establish good relations with customers
Timeous feedback to customers and management on matters of concern
Prompt response to customer queries
Presentable at all times
Has all necessary trade documentation at all times

Key Attributes and Competencies:

Proficiency in the use of Microsoft office applications
Be dynamic and sociable
Good sense of organisation
Have easy contact and a sense of collaboration
Be a team leader
Good oral and writing skills
Be very predictable
Ability to maintain good relations with other departments within the company
Ability to listen and set an example to others
Master sales techniques
Ability to work under pressure
React positively to constructive criticism
Ability to comply with the instructions of his/her direct supervisor
Sharing risks for security measures linked to logistics
Responsible for entrusted working tools (vehicles, calculators, staplers etc.)
Must do his/her utmost to achieve the objectives that will be fixed
Must be punctual, self-confident, self-disciplined

Minimum Requirements:

Minimum of Diploma or B.Sc. in Marketing or any relevant discipline
Minimum of (2) years Sales experience in FMCG Industry
Sound theoretical and practical knowledge of Sales in FMCG

Additional Information:

Band: X

AB InBev is an equal opportunity employer, and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted.
The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing.
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Exciting Career Opportunity: Director of Operations at Equity Bank Tanzania Limited
Equity Bank Tanzania Limited, a leading and innovative financial institution, is part of the Equity Bank Group, headquartered in Nairobi, Kenya. The Group has a strong regional presence with subsidiaries in Kenya, Uganda, Rwanda, Tanzania, and South Sudan. With over 13 years of operational experience in the Tanzanian market, Equity Bank Tanzania is poised for continued growth and transformation.
The Bank is seeking to appoint a Director of Operations, a dynamic and strategic leader, to join its Executive Management Team. Reporting directly to the Managing Director, this critical role will spearhead large-scale operational and digital transformation initiatives, aimed at enhancing efficiency, innovation, and customer experience across the organization.
Role Overview
The ideal candidate will be a visionary executive with a comprehensive understanding of banking operations, risk management, and regulatory compliance. They will be responsible for providing strategic direction and oversight for the bank’s end-to-end operations, ensuring operational excellence, adherence to regulatory requirements, and support for sustainable business growth.
Key Roles and Responsibilities

Strategic Leadership: Design and execute the bank’s operations strategy, aligning it with overarching corporate goals. Drive digitalization, process optimization, and the adoption of emerging technologies.
Operational Governance: Oversee core functions including Operations and Information Technology, ensuring seamless, efficient, and risk-conscious service delivery. Establish strong governance frameworks to guarantee compliance with all regulatory and internal requirements.
Customer Excellence: Champion a customer-centric culture across all operational touchpoints, ensuring superior service delivery and operational agility.
People Leadership: Lead, inspire, and develop high-performing, multi-functional teams. Foster a culture of accountability, innovation, and cross-functional collaboration.
Stakeholder Engagement: Act as a key advisor to the Managing Director and the Board. Cultivate strong relationships with regulators, technology partners, and industry bodies, representing the bank at high-level forums.

Qualifications, Skills, and Experience

A Bachelor’s degree in Business Administration, Finance, Economics, ICT, or a related field. A Master’s degree (e.g., MBA) will be a significant advantage.
A minimum of 12 years’ progressive leadership experience in banking/financial services, with at least 5 years in an executive management role overseeing operations and technology functions.
A proven track record of leading large-scale operational and digital transformation initiatives.
Strong knowledge of banking regulatory frameworks, governance, risk, and compliance requirements.
Exceptional strategic thinking, problem-solving, and decision-making capabilities.
Outstanding communication, negotiation, and influencing skills, with demonstrated experience engaging at board and regulatory levels.
A deep understanding of the Tanzanian banking and financial ecosystem and an established professional network.

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Job Purpose Statement
Maintain and uphold high level standards of operations, controls, audit, and compliance in loans booking and processing, observing all KYC requirements in all transactions, eliminate errors, operational losses, and fraud while adhering to all laid down processes/procedures.
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Key Accountabilities (Duties and Responsibilities)
Internal Business Processes (80% Weighting)

Ensure all loans received are processed with 100% accuracy and within the set Turnaround Times (TATs). Escalate any items requiring longer processing times in a timely manner.
Ensure instructions are actioned within the stipulated TAT and provide feedback at all times. For items requiring further approvals or information, provide immediate feedback to avoid customer complaints.
Handle loan queries raised by various business units, promptly review them, and, if requiring intervention from the Temenos team, provide feedback with tentative solution timelines and regular updates on progress.
Assist in various projects and tests requiring confirmation of system capabilities, raising any issues noted immediately for correction before deployment.
Conduct daily review and sorting of items raised in the authorized AA transaction report.
Immediately review, resolve, and provide feedback on items raised by the Credit Admin team regarding cash pool, available commitment, rates, loan status, and other areas.
Support the processing unit when required to ensure smooth processing of items.
Conduct daily review of the CRM, ensuring all issues are closed within the stated TAT and escalating items needing more time for closure in a timely manner.
Maintain high standards in customer service by:

Upholding customer confidentiality at all times.
Adhering to prescribed customer Service Level Agreements (SLAs) to eliminate customer complaints.

Ensure customer complaints decline and reduce operational errors and reversals. Promptly resolve or rectify any delinquencies on facilities arising from internal errors.
Perform weekly filing after ensuring all documents have been fully scrutinized and signed off correctly.
Undertake any other duties assigned by management.
Attend to any official duties allocated from time to time in the credit operations department.
Ensure all approval conditions are clearly indicated in loan processing documents and correctly signed off.
Stay up to date with process flows and SLAs, ensuring full adherence. Propose improvements to management for review when processes can be enhanced.
Maintain a tidy workstation and ensure customer confidentiality is always upheld.
Ensure proper and up-to-date filing of all instructions and other credit operations-related communications and processing documents used for posting, done regularly by self and team.
Help reduce occurrences of operational errors and reversals in loans due to negligence by self and team.
Help the team achieve a satisfactory departmental audit rating.
Ensure a department customer satisfaction index above 70% with no issues related to self.
Ensure call abandon rate of self and team is less than 10%.
Identify and close revenue leakage streams.
Ensure 100% collection of revenue as per bank tariff.
Contribute to the growth of the bank’s business by minimizing expenses and collecting all revenue as per the bank tariffs stipulated in loan processing documents.

Customer (New to Bank) (10% Weighting)

Open 10 new accounts yearly.
Achieve an average minimum balance per month per cross-sell greater than TZS 20M (3%).

Learning and Growth (10% Weighting)

Learn as much as possible from other department members to ensure proper service delivery.
Assist other staff members to succeed by facilitating, monitoring, and suggesting initiatives.
Achieve at least 40 hours of learning/training through e-learning, internal, and external training activities.
Ensure compliance with the leave policy on block leave and a minimum carry-over of 6 days.
Uphold all NCBA core values at all times.

Job Dimensions
Reporting Relationships

Direct Reports: 0
Indirect Reports: 0

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Stakeholder Management

Internal: All departments
External: Customers

Decision Making Authority/Mandates/Constraints

Type: Operational
Budgetary Control: Not specified

Work Cycle and Impact

Time Horizon: 2 weeks to 1 month
Nature of Impact: Planning

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Ideal Job Specifications
Academic

Bachelor’s degree in business-related fields

Professional

Professional Banking Qualification (ACIB) is an added advantage

Desired Work Experience

At least 6 months in a banking environment

NCBA Bank Core Value Behaviours (Performance Drivers)

Driven: Passionate, bold decision-making, learning from failures, seeking new challenges, appreciating different views, and constantly raising the bar.
Open: Candid, honest, and transparent interactions. Listening to each other and clients, being inclusive, and always respecting each other.
Responsive: Proactive, acting quickly and resolutely to deliver results, prioritizing customers’ interests, keeping it simple, and seeking new ways to improve.
Trusted: A trusted partner doing what is morally right, keeping our word, and being accountable while believing in each other.

Ideal Job Competencies
Technical Competencies

Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
Industry Knowledge: Basic knowledge of the financial sector and current banking operations practices.

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Behavioural Competencies

Ability to Work in Extreme Conditions: Able to work under extreme pressures and sometimes at extreme times with minimal supervision and compensation.
Personal Ethics: Honest, fair, and just with self and others, demonstrating integrity in work and business contacts.
Communication Skills: Excellent written and verbal communication skills and presentation skills.
Interpersonal Skills: Able to work with people of various temperaments without becoming negatively emotionally involved.
Proactive: Initiates new methods to make work easier.

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To manage and support the business networking infrastructure, acquiring, designing, implementing and operating the relevant business information technology networking resources, and supporting the day-to-day operations of the networking infrastructure, maintaining, and ensuring the security of information technology assets, and planning and testing processes to ensure compliance with system requirements, business objectives, security standards, and other technical requirements.

Qualifications

Type of Qualification: Diploma
Field of Study: Information Technology
Experience Required
Technology Operations / Infrastructure Production
Technology
8-10 years
Experience in building and managing Networking Technology Infrastructure and Operational environments, the design, adjustments, diagrams and appraisal of current required upgrades, physical and Cloud platforms, infrastructures such as CISCO and firewall adjustments, overseeing and managing related activities and projects, and networking security technologies such as; IPS, IDS, VPN’s, NAC, Wireless standards and protocols, network routing and switching technologies in a global infrastructure.

Additional Information

Behavioural Competencies:

Articulating Information
Checking Things
Establishing Rapport
Examining Information
Generating Ideas
Interpreting Data
Making Decisions
Producing Output
Providing Insights
Taking Action
Team Working
Upholding Standards

Technical Competencies:

Promote Good Governance, Risk & Control
Risk Management
Data Analysis and Inference
Information Technology Architecture
Network Management
Network Security
Service Level Management
Stakeholder Management (IT)

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To ensure a future fit design for all solutions, particularly for industrialisation and scaling. To support strategic investments, taking responsibility for the technology due diligence on potential acquisitions and partnerships. To advance value creation and extend network effects through the digital asset catalogue. To lead the Data Intelligence COE in maintaining a clear data strategy that supports the intelligent design of systems and use of data within Group Innovation.

Qualifications

Type of Qualification: Post Graduate Degree
Field of Study: Information Technology
Experience Required
Technology Management
Technology
8-10 years
Architecture, Data & AI, Partnership and Integration ‘ API’s, sharing data, design for commercial constructs; Leading digital transformation projects and teams
8-10 years
Proven experience running cloud transformation and workloads.

Additional Information

Behavioural Competencies:

Articulating Information
Challenging Ideas
Convincing People
Developing Strategies
Directing People
Embracing Change
Examining Information
Exploring Possibilities
Generating Ideas
Interpreting Data
Providing Insights
Upholding Standards

Technical Competencies:

Data Compliance
Emerging Technology Monitoring
Information Technology Architecture
Internal & External IT Environment
Organization Change Management
Solutions Assessment
Systems Design

Leadership Competencies:

Leading Courageously
Influencing Others
Customer and Client Focused Innovation
Driving Delivery of Results
Inspiring Performance for Execution
Holding People Accountable
Aligning Business to Strategy

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Job Description

To establish Technology & Operations Production Services capabilities covering IT Infrastructure, Technical Ops, End-of-Day Ops, Specialised Services, Payments & Cash Services in a large/medium country by implementing solutions for diverse portfolios and unique country context and risks. Lead and direct infrastructure and operational service delivery, and identify and implement cost-effective Tech & Ops solutions addressing current and future technical requirements.

Qualifications

Type of Qualification: Post Graduate Degree
Field of Study: Information Technology, Business Commerce or related field
Experience Required
Technology Operations / Infrastructure Production
Technology
8-10 years
Proven experience in and knowledge of storage and/or, mainframe and/or, networks. Comprehensive understanding of IT Infrastructure including cloud and development integration.
8-10 years
Proven experience in IT security, Infrastructure support, Systems Administration, Applications support, Electronic Banking/ Channels Support, Programming, Database Administration, Systems Analysis in the banking / financial services industry.
8-10 years
The role requires a seasoned, holistic entrepreneurial leader who is customer focused with proven organisational capability and profound knowledge of the full dimensions of the field, gained from a track record of 8-10 years of functional leadership and to influence senior leaders. Experience within an Operations / Shared Services environment delivering exceptional services to key clients.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches
Articulating Information
Checking Things
Directing People
Embracing Change
Exploring Possibilities
Inviting Feedback
Making Decisions
Pursuing Goals
Resolving Conflict
Team Working
Upholding Standards

Technical Competencies:

IT Strategy & Planning
Infrastructure and Platforms Support
Incident and Problem Management
Application Knowledge for Support
Risk Awareness
Real Estate Management

Leadership Competencies:

Leading Courageously
Influencing Others
Customer and Client Focused Innovation
Driving Delivery of Results
Inspiring Performance for Execution
Holding People Accountable
Aligning Business to Strategy

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