Jobs In Zambia

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  • Retention Official at Absa Group

    Empowering Africa’s tomorrow, together…one story at a time.

    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

    My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
    Job Summary
    Interview preparation coaching
    • To deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing, working collaboratively with the Product team, Absa Workplace Banking and Branch colleagues, in order to maximise customer satisfaction and overall Outbound and all telesales performance.
    • Duty of communicating with customers and potential customers through telephone to develop an effective sales and revenue pipeline. The main aim is to cross sell and up sell various consumer products to clients depending upon the business needs.
    • It is also to build strong relationships with the clients to exceed the targets by developing a telesales strategy.

    Job Description
    Interview preparation coaching
    Business Direction 50%
    Outputs:
    ·       Drive and deliver Involved new to bank customers.
    ·       Deliver engaged existing customers by:
    ·       Tele-Selling a range of consumer assets & liabilities products to customers, in accordance with set procedures, to meet individual customer needs and achieve allocated goals.
    ·       Addressing customer sales and product and transactional processing requirements, in accordance with set procedures, to ensure that customers receive an exceptional service.
    ·       Identifying complex and non-standard customer requirements, and other sales opportunities, and referring them to more experienced colleagues or the most appropriate Specialist colleague to ensure achievement of Outbound and overall Contact Centre goals.
    ·       Managing, and where appropriate escalating, customer queries, complaints and feedback effectively, to achieve the best possible outcome for the customer in line with Regulation, Absa’ policy and best practice.
    ·       Working with team leader and other colleagues to enable the delivery of consistently high standards of ‘seamless’ customer service across all relevant customer propositions.
    ·       Proactively developing the necessary knowledge and skills needed to achieve successful delivery and provide accurate and current advice and appropriate support to customers and colleagues.
     
    Business Management 40%
     
    Outputs: KPI’s
    ·       Provide periodic MI on Tele sales as required by the Team leader.
    ·       Productivity.
    ·       Customer feedback.
    ·       Volume and impact of personal sales referrals.
    ·       Contribution to team over and above personal goals.
    ·       Feedback from team and Product teams colleagues.
    ·       Mitigation of operational risks, and compliance with all relevant policy.
    ·       Core of Absa behaviours.
    ·       Achievement of personal objectives agreed with line manager.
     
    ·       Maintaining a current understanding of customer needs, emerging trends, sales and servicing best practice etc., sharing it with colleagues and applying it to day-to-day operations.
    ·       Maximising effective customer interactions, understanding customer’s goals, promoting the full range of Absa’ products and continuously developing long-term loyalty to the brand.
    ·       Experience a consistently high standard of well-integrated customer service across all outbound propositions.
    ·       Feel important, appreciated and that their needs are understood.
    ·       Will readily agree to appropriate, additional Absa’ products and services when offered.
    ·       Will recommend others to Absa based on their experience.
    ·       Actively seeking feedback on own performance from others and taking action to develop and improve their own capabilities accordingly.
    ·       Actively contributing to the development of a “team culture” across outbound sales teams.
    ·       Being responsive to colleague queries and requests for support.
    ·       Collaborate with him/her routinely and naturally and treat them as a valued member of the team.
    Relationship Management 10%
    ·       Demonstrate confidence in the role holder as a colleague.
    ·       Provide clear direction of the Absa Africa business objectives by translating business performance objectives and measures into clear, concise communication
    ·       In the way you lead on a daily basis, be a role model for your colleagues, doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working.
    Technical skills / Competencies
    ·       Must have excellent telephone manners, both inbound and outbound with a proven ability to influence, negotiate and overcome objection.
    ·       Must be a motivated individual who is used to working in a highly targeted environment be able to prioritise workloads and have the ability to seek solutions when faced with challenging situations.
    ·       Must have knowledge of Retail products and services
    ·       Excellent verbal communication skills
    ·       Communication skills both written and oral
    ·       Strong analytic and numerical skills for calculation of statistics needed in performance tracking
    ·       PC skills
    ·       Good interpersonal and networking skills
    Report writing skills
    Knowledge, Expertise and Experience
    ·       Relevant sales/service experience in a call center environment or customer facing role.
    ·       A comprehensive knowledge of Absa Africa products and systems that support them, and a good understanding of Absa Group products.
    ·       A detailed understanding of product offerings in the wider financial services industry.
    ·       A detailed knowledge of Absa Africa strategy and policies
    ·       Detailed knowledge of consumer buying behavior, marketing techniques and evolving trends
    ·       An understanding of customer segmentation theory and practice.
    ·       A detailed understanding of industry, advisory, regulatory and professional bodies
    ·       A good understanding of legislation related to financial services and channel delivery
    ·       A good knowledge of constructing reports, executive summaries and briefs
    ·       At least 1 year work experience in a similar role
    Minimum of a diploma or equivalent in any Business-related field.
     
    Education
     
    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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  • Branch Manager at C. Steinweg Bridge Zambia Limited

    Position Title: Branch Manager
    Location: Lusaka, Zambia
    Reports To: Managing Director
    Department: Commercial / Administration
    Position Type: Full-Time
    Position Overview
    C. Steinweg Bridge Zambia Limited is seeking a dynamic and results-driven Branch Manager to lead our Lusaka Business Operations. This role is responsible for overseeing both the operational and commercial performance of the branch, driving sustainable revenue growth, and strengthening the company’s market position. The successful candidate will play a strategic leadership role in identifying and developing key opportunities, particularly within the agriculture and tobacco sectors, while ensuring alignment with overall C Steinweg Bridge Group objectives. This is an exciting opportunity for a commercially astute leader with strong business development expertise and a passion for growth.
    1. Key Result Areas (KRAs)

    Lead and manage overall Lusaka branch operations and commercial performance.
    Drive revenue growth and ensure achievement of monthly capacity and financial targets.
    Develop and implement strategic plans to enhance branch performance.
    Maintain up-to-date knowledge of Group products and services.
    Strengthen and retain existing client relationships while expanding the client base.
    Work closely with the Managing Director and Regional Vertical Heads to deliver Group objectives.
    Gather, analyze, and share relevant market intelligence to support decision-making.
    Introduce new products and services to clients and enhance existing partnerships.
    Collaborate with various divisions within the Group to ensure seamless service delivery.
    Conduct thorough background and baseline research on prospective clients and opportunities.

    2. Business Development

    Identify and secure new business opportunities to drive growth.
    Develop and maintain a strong pipeline of prospects through networking and targeted outreach.
    Build and maintain strategic relationships with key decision-makers.
    Develop compelling proposals tailored to client needs and objectives.
    Participate in pricing strategies to ensure competitiveness and profitability.
    Represent the company at industry events, conferences, and networking platforms.
    Monitor market trends and competitor activity to identify new opportunities.
    Develop and articulate strong Unique Selling Propositions (USPs).
    Present business insights and growth strategies to senior management.

    3. Management & Reporting

    Submit accurate and timely monthly progress and performance reports.
    Forecast sales targets and ensure consistent achievement.
    Monitor overall business performance and support deal closure.
    Ensure compliance with vendor listing, prequalification, and related requirements.
    Align branch activities with the company’s strategic goals.
    Lead, mentor, and motivate branch staff to achieve performance objectives.

    Key Skills & Competencies

    Strong leadership and team management abilities
    Excellent networking and relationship-building skills
    Proven negotiation and closing skills
    Strategic thinking and commercial acumen
    Strong market and competitor awareness
    Ability to identify and respond to customer needs
    Sales planning and territory management expertise
    Proficiency in CRM systems
    Operational knowledge of logistics
    High level of professionalism and integrity

    Education & Experience

    Bachelor’s degree in Commerce, Business Administration, Marketing, or a related field.
    3–5 years of proven experience in sales, marketing, business development, or branch management.
    Valid practicing licence in the relevant field (where applicable).

    Personal Attributes

    Results-oriented and self-motivated
    Strong analytical and problem-solving skills
    Ability to work under pressure and meet deadlines
    Excellent communication and presentation skills
    High level of initiative and accountability

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  • Metal Sales Officer at First Quantum Mineral

    At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
     
    Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
    Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
    Job description:
    Key Responsibilities
    This position will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to  health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.
     
    Key responsibilities includes:

     Managing Metal Sales Operating system: Mineman and monitoring weighbridge operation
    To ensure declared minimum product (concentrate, anodes, cathodes and scrap) stocks at the end of each month maintained.
    To ensure Customers are receiving the concentrate as per the contract in terms of quantity and quality (material specifications).
    Organizing the logistical side of the loading or and off-loading of Concentrate by scheduling trucks with transporters
    Management of trucks logistics on site for all products;
    Loading of trucks as per production and customer allocation and needed concentrate quality;
    Supervising the loading assuring safety requirements are met and making sure trucks are balancing once they are loaded to minimize turnaround of trucks in the mine;
    Receiving concentrate from both FQM Trident Ltd and any other sources i.e external purchased concentrates
    Ensure timely reconciliations on products receipts and dispatches are done with relevant stakeholders.
    Managing the assay exchange based on contract terms per customer.
    Finalising assays with customer and/or Umpire Laboratories.
    Managing finalizations of all the provisional invoices based on different quotational periods and final assays;
    Invoicing the customers’ provisional invoices
    Follow up on customer payment as per terms of product sale;
    Handling any customer complaints;
    Supporting and ensure all service invoices are checked and booked in Pronto.
    Reporting directly to Specialist, Metal Sales Controller

     
    Safety Management

    Taking active role implementing Safety standards in sections of Metal Sales areas in approved standard operating procedures
    Ensuring and checking drivers are in compliance with both KMP Safety and Security procedures

     
    Qualifications
    All academic qualifications and results must be verified by the Zambia Qualifications Authority (ZAQA).

    Full Grade 12 School Certificate
    Relevant Diploma or/ Degree in Business/Commercial or Metallurgical qualifications

    Experience

    Very good knowledge of computer based accounting systems will be advantage (preferably advance Microsoft excel programme).
    Minimum 3-5 years’ experience in copper mining and operations
    Experience in logistics and metallurgical/accounting
    Knowledge of Mineman System will be an added advantage

    BEHAVIOURAL TRAITS

    Teamwork
    Bold initiative
    Thinking safety
    Driving quantity and attendance to initiate and achieve results

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  • Senior Sales Support Agent at Emirates

    Job Purpose At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
    Provide comprehensive best in class sales support across all channels and segments to Emirates’ trade partners in order to maximize revenue and achieve commercial targets. Support the sales teams and external customers ensuring that all requests are actioned promptly.

    Assist to create and maintain customer records, requests and client complaints. Co-ordinate and support the sales team in the selling and marketing of all products through efficient handling of direct mail and tele-sales.
    Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes.
    Maintain an effective and efficient records system of all documentation for the sales team. Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays.
    Respond to general queries from external customers and escalate issue to the sales team or Sales Support Team Leader/Manager as appropriate.
    Liaise with other departments in terms of getting any required information for accurate and prompt actioning of transactional sales activities thereby reducing the time lag and increasing customer satisfaction.
    Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
    Support the Sales Support Team Leader / Sales Support Manager with Ad-hoc projects as needed.
    Troubleshoot trade partner inquiries, resolve problems, answer contractual queries in order to maximize sales opportunities.
    Ensure timely and accurate distribution of fare rules and contracts for all sales channels and accounts. Maintain an understanding for all relevant commercial products outstanding in the marketplace.
    Provide written communication for general commercial correspondence, redirect correspondence to relevant departments and or sales colleagues where appropriate. Prepare and circulate ad hoc commercial and sales advisory notices.
    Obtain approval, keep records and provide stats for ad hoc fare amendments, ad hoc conditions of travel amendments, and other commercial activities(e.g. excess baggage, ticket/fare validity, change of class, switch on sales, skywards status matches, agent AD tickets, special agent fares, chauffeur drive, STPC bookings, expired fare waivers, lounge passes, etc.)
    Create reservations, arrange ticketing and fare collection as directed, resolve booking problems.
    Regularly maintain and update salesforce.com. Produce when required commercial reports using Emirates Group’s systems.
    Administer the preparations and organization of Client/Agency familiarization events, co-ordinate with other sponsoring organizations, create reservations and ensure all documentation is available to ensure the event is successful and generates incremental revenue
    Handle all nation-wide business inquiries appropriate for market areas, and respond with quotations and reservations in a timely manner to ensure maximisation of sales.
    Work closely with the sales team in order to actively solicit group business in order to increase this revenue stream both from ad-hoc group requests and group series.
    Build group requests through the GYM Application, create the group contracts and monitor the group movements throughout their whole life-cycle. This includes the modification of group blocks based on required capacity, checking for deposit and cancellation deadlines and ensure full application of all the procedures and guidelines.
    Book special services such as STPC, seat allocations, special service requests meals, group check-in and any other special services that might be applicable.
    Maintain accurate filing system for all groups and ensure that each block is traced and monitored regularly.
    Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.
    Maintain records of all groups before and after departure, and follow up on any group inquiries until travel is completed. Create and Track Monthly reporting related to the group sales activities and provide periodical reports to the commercial management.
    Co-ordinate with internal departments, i.e. Airports, Reservations Services, EGTIF, Accounting and Revenue Optimisation when needed and build very strong relationships with the local sales teams and Revenue Optimisation department in Dubai.

    Qualification
    Qualifications And Experience 12 years’ schooling or equivalent
    3 years’ airline sales experience
    Knowledge/skills Strong customer service skills
    Fares and ticketing / Reservation skills
    Skilled user of MS Office packages and GDS System
    Superior communication skills in written and spoken – English
    Ability to work under stress, while at the same time exhibit a high degree of productivity
    Ability to work independently
    Must be eligible to work and live in Zambia.
    Salary & benefits
    Competitive and market related salary
    Competitive and market related benefits.
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  • Accountant at LoanNow Solutions Ltd

    LoanNow Solutions Ltd is a duly licensed financial institution dedicated to providing tailored financing solutions that meet the diverse needs of individuals and small to medium-sized enterprises (SMEs).

    We are committed to driving client productivity and  economic empowerment by expanding access to responsible credit, particularly for segments traditionally underserved due to perceived risk. Through innovative lending approaches and a client centric model, we enable our customers to unlock growth opportunities and achieve their full potential.
     
    JOB TITLE: ACCOUNTANT
    Summary: This is a full time role for a detail oriented and highly analytical Accountant responsible for overseeing financial operations within a dynamic lending environment. The role entails maintaining accurate financial records, ensuring full regulatory compliance, and delivering strategic financial insights to support business growth and optimize portfolio performance.
    Economics

     
    Duties and Responsibilities:

    Maintain accurate financial records for all lending operations, including loan disbursements, repayments, interest income, and the investment portfolio.
    Prepare annual management accounts, financial statements, and loan portfolio performance reports (active loans, non-performing loans and bad debts).
    Prepare Quarterly reports for board meetings.
    Handle reconciliations, accounts payables/receivables, payroll, and statutory submissions (NAPSA, PAYE, ITX & NHIMA).
    Monitor budgets, cash flow, and operating expenses to support financial planning.
    Ensure compliance and regulatory requirements relevant to the company i.e. trading license certificates and money lenders license.
    Liaise with investors, auditors, and financial institutions.
    Provide timely financial insights to guide management decision making.

    Accounting & Auditing
     
    Qualifications

    Diploma or Degree in Accounting/Finance.
    Must be a ZICA member.
    Experience in financial reporting, loan  accounting, and management accounts preparation in a lending or financial services environment.
    Proficiency in Sage, QuickBooks, or similar systems.
    Strong analytical and organizational skills with high confidentiality and integrity.

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  • Quality Controller at BAT

    BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together! Accountabilities 
    FMCG quality standards

    Monitors quality performance at the factory through laboratory tests and conducts spot checks during production run on SMD and conduct quality checks
    Monitors Product Quality performance against Compliance to Specifications and compile shift report and issues for escalation Quality Team Lead
    Verify and sign off brand change over in accordance to procedure (ensuring line clearance for previous brand and confirmation of the next brand on the BOM)
    Guarantee that the quality requirements for customers / end-markets are met, ensuring that the Factory has the correct level of information and analysis to improve Product & Processes.
    Review and action SD’s graphs during line walkabouts on shift and advising line adjustment when required
    Review Specifications with PT/OP during change-over
    Conduct Menthol analysis during start-up
    Drive reduction of Non-Conforming Products by managing isolations during shift as well asensure isolated/ blocked product and previous brand materials are labelled, is
    Monitor weevil traps to ensure risk is managed as per approved procedure;
    Ensure excellent house keeping to avoid infestation risks
    Perform monthly Vista tests as aligned in Quality Assessment Tool
    Monitor incoming materials and outgoing FG to ensure and maintain product integrity and quality
    Support the innovation agenda in the area ensuring specifications are understood and met
    Ensure deployment and understanding of all Quality standards
    Process capability enhanced >> Improved Q2S and Q2C per machine/area/blend
    Ensure warehouses are monitored for climatic conditions in order to maintain material and product quality
    Ensure machines are constantly monitored and maintenance tasks are carried out to ensure accuracy on test results obtained
    Drive reduction of Man Coco and Customer Complaints per machine/ area level
    Any other duties as outlined by line Manager

    Factory performance monitoring
    EHS Objectives

    Ensure Compliance with EHS requirements as communicated;
    Report all potential hazards to supervisor/EHS representative;
    Adhere to company EHS disciplinary procedures;
    Report all incidents / accidents to supervisor/EHS representative on day of occurrence;
    All identified Hazards reported to Line Manager within 24 hours (unsafe acts or conditions);
    Adhere to all company policies and procedures, as well as the Disciplinary Code and Guidelines;
    Ensure 100% attendance in all prescribed training modules, as well as ad hoc awareness programs;
    Understand the Company Accident / Incident Reporting and Investigation Procedure to ensure your own safety;
    Propose suggestions for EHS Improvements.

    Safety reporting system
    Essential EXPERIENCE, SKILLS, KNOWLEDGE Experience Required

    Ability to communicate fluently and effectively in English.
    Highly aware of the environment to be able to quickly detect any non-conformities / potential risks to product quality.
    Ability to work and deliver under pressure and in a fast-paced environment.
    Good collaboration and interpersonal skills.
    Personal Integrity and Honesty

    Technical / Functional / Leadership Skills Required

    Computer skills in MS Office and ERP System (preferentially SAP)
    Advanced skills in Microsoft Excel and ability to manage vast amounts of data
    Strong understanding of quality processes and systems
    Strong attention to detail

     Education / Qualifications / Certifications Required

    Minimum diploma level in a  science or applied science
    1-2-years’ experience in FMCG in a quality control environment
    Good knowledge of manufacturing and quality management principles.
    Computer Knowledge
    Statistical process control experience and added advantage

    Primary & Secondary Schooling (K-12)
    What we offer you?

    We offer a market leading annual performance bonus (subject to eligibility)
    Our range of benefits varies by country and includes diverse  health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
    Your journey with us isn’t limited by boundaries; it’s propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn’t just a statement – it’s a reality we’re eager to build together. Seize the opportunity and own your development; your next chapter starts here.
    You’ll have access to online learning platforms and personalized growth programs to nurture your leadership skills
    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

    Science
    WHY JOIN BAT? We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

    Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
    FMCG quality standards
    We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
    Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
    If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
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  • Sales Executives at Zambia Daily Mail Limited

    Zambia Daily Mail Limited, an equal opportunity employer and leading daily newspaper company in Zambia, is inviting applications for suitably qualified and performance-oriented SALE EXECUTIVES.

    PURPOSE OF THE JOB:
    The Sales Executives are responsible for management and growth of the print newspaper, e-Paper, advertising, commercial printing and courier portfolios.
    This role will be responsible to either the Distribution, Advertising or Courier Manager.

    CORE DUTIES:

    Prospecting for new markets
    Management of newspaper agents, subscribers, street vendors and epaper
    Management of courier business
    Management of advertising and commercial printing business
    Preparation of reports
    Gather market information

    QUALIFICATIONS AND COMPETENCIES:

    Full Grade 12 school certificate
    Diploma/Degree in Marketing or any other related business field
    Must be a member of the Zambia Institute of Marketing
    Ability to ride a motorbike or willing to learn how to ride a motorbike will be an added advantage
    Class C motor vehicle driving license will be an added advantage

    COMPETENCIES & EXPERIENCE:

    Good communication and interpersonal skills
    At least two (2) years sales experience
    High integrity and honesty

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  • Internal Auditor at Rusangu University (RU)

    RUSANGU UNIVERSITY
    ZAMBIA

    JOB OPPORTUNITIES
    Rusangu University (RU), an Adventist institution of higher learning, registered and recognized by the Higher Education Authority (HEA) is looking for suitably qualified and experienced candidates to fill the vacant positions stated below. RU is an equal-opportunity employer that offers competitive remuneration packages.
    Freelance work platform

    INTERNAL AUDITOR (x1)
    Location: Monze Campus

    Qualifications and Experience:

    Grade 12 Certificate with Five (5) O’levels.
    ACCA/CIMA/ZICA or equivalent.
    MBA is an added advantage
    ZICA Professional membership
    Five years’ experience in a Senior Management/Accounting position, preferably in an Auditing position.

    Job Purpose:
    To provide strategic leadership and effectively run the Internal Audit Department by ensuring that all systems, internal controls, financial and university’s risk management administrative procedures are working efficiently and effectively, and are professionally audited in accordance with internationally recognized audit best practices.

    Major responsibilities:

    Plan and direct effective audit programs suited to the University’s operations in order to optimize operational efficiency, safeguard University assets and advise management accordingly.
    Design and implement effective reviews and appraisal of programs for effective financial and operational controls to ensure compliance with established procedures.
    Conduct pre and post-audits of University payments.
    Prepare departmental audit reports and make follow ups on management observations/comments to ensure implementation of their recommendations.
    Supervise and co-ordinate subordinates by giving professional guidance on audit procedures.
    Liaise with Departmental Heads on audit findings prior to presenting the same to the Vice-Chancellor and Audit and Risk Committee.
    Review departmental performance relative to departmental objectives and resources with the laid down standards to achieve university objectives with maximum efficiency (performance audits).
    Ensure that the university’s risk management system operates efficiently and effectively.
    Formulate annual audit and assurance review plans in consultation with Management for review by the Audit Committee and approval by the council.
    Issue monthly/periodic reports that summarize results of audit and assurance activities to the Audit committee and Vice Chancellor on a timely basis.
    Keep the Audit Committee informed of emerging trends and developments in internal auditing practices and give recommendations for necessary revisions to the Internal Audit Charter.
    Assist in the investigation of significant suspected fraudulent activities and notify the Audit Committee and the Vice-Chancellor of the results, where appropriate.
    Ensure that the function complies with sound internal auditing principles and best practices.
    Seek guidance from the standards issued by the Institute of Internal Auditors and Information Systems Audit and Control Association.

    Essential Knowledge, Skills and Abilities

    Leadership skills
    Organizational skills
    Analytical skills
    Ability to work with minimum supervision
    Ability to communicate effectively both orally and in writing
    Attention to detail
    Ability to build a team

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  • Skills Hub Programme Manager at Pestalozzi International

    Pestalozzi International is a family of nonprofit organizations that offers child-centered education to disadvantaged children in the Global South, supporting economic growth and social mobility. Recognizing the uniqueness of every child’s fullest potential, we educate beyond the classroom to develop future-oriented vocational skills and nurture emotional, social and mental well-being. Our approach provides for a future generation of compassionate global citizens equipped with the ‘Head, Heart and Hands’ to define their lives according to their potential, not their backgrounds. We see a tomorrow where every child’s innate talent, empathy, and rich diversity of lived experience are nurtured. Where education instils the power to make informed decisions, fuels the fire of ambition, and inspires everyone to shape a brighter tomorrow for all humanity. Our vision is a world where every child has the knowledge, skills, and ambition to develop their nations and to create a better world for us all.
    We are pleased to invite applications from suitably qualified and passionate individuals to fill the following positions: Skills Hub Manager, and Future Leadership and Wellbeing Lead.Industry specific jobs
    Position Title : Skills Hub Programme Manager
    Reporting to : Country Lead
    Core Purpose
    The Skills Hub Manager is responsible for developing, coordinating, and overseeing a dynamic Skills Hub Programme that equips students with practical, transferable, and career-oriented skills. The role supports holistic education by bridging academic learning with real-world competencies, innovation, and entrepreneurship.
    Key responsibilities
    Programme leadership and delivery
    Plan and manage the Skills Hub annual cycle and cohort calendars.
    Ensure delivery milestones are met (sensitization, selection support where relevant, training start/end points, transitions).
    Maintain programme quality and learner support, resolving delivery issues quickly.
    Partner and provider management
    Manage relationships with external training providers (TVET/colleges), including scheduling, coordination, and problem-solving.
    Maintain agreements and expectations with partners; ensure smooth coordination with procurement/operations when required.
    Employer engagement and outcomes
    Build and maintain an employer network to support placements, internships, and job outcomes.
    Develop an “employment pipeline” approach (opportunities identification → placement → follow-up → retention tracking).
    Ensure learning-to-employment alignment by gathering employer feedback and adjusting support accordingly.
    Monitoring, evaluation, and reporting pipeline
    Implement a routine data collection cycle for inputs, attendance, completion, placements, and employment outcomes.
    Ensure training records and core datasets are accurate, timely, and audit-ready.
    Provide regular dashboards/updates to management and structured inputs for donor reporting (including risks, lessons learned, and case studies).
    Manage budgets, resources, and facilities related to the Skills Hub
    Team leadership
    Line-manage relevant Skills Hub staff/contractors and clarify role expectations (e.g., outreach, provider liaison, record keeping).
    Build team confidence, accountability, and a proactive working culture.
    Lead regular development-focused coaching conversations, using structured frameworks
    Foster a psychologically safe team environment by modelling reflective practice, constructive feedback and growth-oriented dialogue.
    Support team members in setting clear goals and development plans, encouraging ownership, agency and continuous improvement.
    Identify strengths and development needs, facilitating access to appropriate training, mentoring or stretch opportunities.
    Promote wellbeing and sustainable performance through proactive check-ins and early identification of support requirements.
    Stakeholder representation
    Represent Skills Hub to key stakeholders where needed (employers, agencies, selected government interfaces) to strengthen partnerships and long-term relevance.
    Person specification (essential)
    Demonstrated ability to manage a programme cycle with multiple partners, deadlines, and deliverables.
    Strong relationship-building skills with employers and training providers; confident communicator.
    Evidence of disciplined monitoring & outcomes tracking (KPIs, dashboards, reporting inputs).
    Independent operator with high ownership, low ego, and strong collaboration habits.
    Sound judgement and professionalism; able to keep Skills Hub focused without competing with Future Leaders priorities.
    An understanding of and commitment to child protection and safeguarding
    Evidence of police clearance and background checks
    Person specification (desirable)
    Prior experience in TVET/vocational skills, employability programmes, or youth employment initiatives.
    Existing employer networks and stakeholder familiarity in Lusaka or similar context.
    Experience interfacing with government/agency stakeholders on skills, employment, or youth development.
    Comfort using simple data tools (spreadsheets; basic CRM or database concepts).
    Qualifications
    Bachelor’s degree (or equivalent) strongly preferred.
    Project management training/certification is an advantage but not required.
    Experience with working within Zambian and multicultural environments.
    Experience in working in vocational training for disadvantaged youths
    Certification or training in the monitoring and/or evaluation of skill development.
    Position Title : Future Leaders Programme Manager
    Reporting to : Country Lead
    Core Purpose
    Design and drive a coherent Future Leaders model centered on leadership as the foundation so all other elements (Community Engagement Learning (CEL), community engagement, wellbeing, digital/financial literacy, critical thinking) become structured expressions of leadership development rather than competing activities.
    Key responsibilities
    Programme architecture and curriculum design
    Develop a multi-year leadership pathway (e.g., “8-year leadership programme”) with age-appropriate progression.
    Translate high-level leadership outcomes into practical, deliverable activities and routines (head/heart/hands).
    Create a structured programme framework that reduces fragmentation and makes delivery coherent.
    Out-of-school learning and enrichment
    Design and oversee after-school and weekend programming with strong inclusion (not only sports/church).
    Ensure activities build leadership competencies over time and are delivered consistently.
    Community Engagement Learning (CEL) strategy and delivery
    Define the Pestalozzi International approach to CEL (principles, standards, safeguarding, reflection).
    Establish partnerships and placements that fit student maturity levels and leadership objectives.
    Integrate CEL into the leadership pathway rather than treating it as a separate “add-on.”
    School partnership systems
    Build and maintain working relationships with key school counterparts (coordinators, relevant leadership).
    Establish escalation and liaison systems between mentors, village, and school for issues that require coordination.
    Support an environment of trust, clarity, and role separation (so school stakeholders know who does what).
    Explore opportunities for the support of community engagement learning through curriculum implementation
    Mentor-system leadership
    Define mentor standards, routines, training needs, and tools to ensure consistent frontline delivery.
    Set expectations for mentor practice and ensure feedback loops exist to increase quality and capacity to deliver on FLP outcomes
    Monitoring, learning culture, and improvement loops
    Ensure timely digital data collection by mentors and house parents by implementing programme monitoring routines (participation, attendance, engagement, progress markers).
    Lead review cycles and improvements both to feedback progress to the UK fundraising and impact team as well as to adapt and improve the delivery in Zambia
    Leadership and management
    Serve as senior leadership for Future Leaders; coordinate across functions and ensure delivery discipline.
    Maintain strategic focus so the programme does not drift into reactive firefighting.
    Build team confidence, accountability, and a proactive working culture.
    Lead regular development-focused coaching conversations, using structured frameworks
    Foster a psychologically safe team environment by modelling reflective practice, constructive feedback and growth-oriented dialogue.
    Identify strengths and development needs, facilitating access to appropriate training, mentoring or stretch opportunities.
    Person specification (essential)
    Demonstrated experience designing and delivering youth leadership or youth development programming.
    Strong systems-thinking: able to build structures and routines that make programmes sustainable (“people fall to systems”).
    Education fluency and credibility with students and school stakeholders (study habits, exam pressures, adolescent learning).
    High emotional intelligence with authority: able to galvanize teenagers and manage adults with diplomacy.
    Ability to move abstract concepts → concrete activities → timetables → delivery.
    An understanding of and commitment to child protection and safeguarding
    Evidence of police clearance and background checks
    Person specification (desirable)
    Experience implementing CEL, CAS-like programmes, or structured volunteering with reflection.
    Experience in boarding/residential education contexts or high-support youth environments.
    Formal coaching qualification or leadership development credential.
    Prior multi-stakeholder partnerships (schools + community + youth support ecosystem).
    Qualifications
    Bachelor’s degree required (education, youth development, leadership, psychology etc)
    Postgraduate qualification in education/leadership/youth development is an advantage.
    Position Title : Well Being Coordinator
    Reporting to : Future Leaders Programme Manager
    Core purpose
    Provide the day-to-day backbone of student support: line-manage mentors, build mentor capability, triage wellbeing concerns, and strengthen academic/pastoral support and referral pathways so the Future Leaders Programme Manager can remain focused on programme build-out and strategic leadership.
    Key responsibilities
    Line management of mentors
    Supervise mentors through regular 1:1s, team meetings, and performance support.
    Clarify role expectations, standardize mentor practice, and build mentor confidence.
    Implement mentor routines (case reviews, planning, documentation standards, escalation discipline).
    Mentor capability building
    Train mentors in coaching fundamentals, boundaries, safeguarding basics, and difficult conversations.
    Create practical tools and resources (conversation guides, referral steps, academic support checklists).
    Support mentors to provide consistent, age-appropriate guidance and follow-through.
    Student support triage (mental health awareness and referral)
    Provide accessible first/second-line wellbeing support (not clinical therapy).
    Identify concerns early, document appropriately, and refer/escalate to professionals or partners when needed.
    Maintain a clear referral directory and ensure safe handling of sensitive information.
    Academic and pastoral support
    Support students’ study routines, sleep discipline, exam preparation behaviours, and general school-life coping.
    Work closely with house parents (pastoral care) and mentors (frontline support/coaching) so students don’t fall through gaps.
    Flag patterns (attendance dips, repeated behaviour issues, academic drops) and coordinate early interventions.
    Operational interface with the school
    Coordinate with school coordinators/teachers on student issues within agreed escalation pathways.
    Keep the Future Leaders Programme Manager informed of trends and high-risk cases without overloading them with day-to-day detail.
    Wellbeing systems and prevention
    Establish preventative wellbeing activities (group sessions, stress management, peer support structures).
    Support safeguarding reporting lines and ensure the mentor team acts in line with safeguarding standards.
    Contribute to a culture of wellbeing and psychology safety
    Person specification (essential)
    Strong experience working with adolescents/young people in education or youth support settings.
    Proven people management capability (supervision, coaching, accountability, confidence-building).
    Practical mental health awareness and referral competence (recognize, support, escalate appropriately).
    Safeguarding-literate: understands confidentiality boundaries and escalation routes.
    Calm, trusted communicator with strong judgement and cultural sensitivity.
    Ability to create structure and consistency in a team that is still developing its professional confidence.
    Person specification (desirable)
    Prior pastoral/wellbeing role in a school, residential programme, or youth organization.
    Mental Health First Aid or equivalent training.
    Coaching qualification or demonstrated mentoring leadership experience.
    Experience supporting Community Engagement Learning reflection and managing pastoral risk across activities.
    Qualifications
    Bachelor’s degree preferred (education, youth work, psychology, social work, counselling-related fields).
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  • Head of Programmes at Plan International

    Location: Lusaka, Zambia
    Company: Plan International

    The Organization
    Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected.
     
    Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children’s rights from birth until they reach adulthood and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge
    For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries.
    We won’t stop until we are all equal.
    Working in Zambia since 1996, Plan International Zambia’s development and humanitarian programmes focus primarily on Inclusive Quality  Education, Skills and Opportunities for Youth Employment and Entrepreneurship, Reproductive Health and Rights, Early Childhood Development and Gender Responsive Child Protection. Child protection is key in all that we do. Plan International Zambia has Programme Areas (PAs) in; Central, Luapula, and Eastern Provinces including in Lusaka, where the Country Office is located.
    Primary & Secondary Schooling (K-12)
    The Opportunity
    The Head of Programs (HoP) will provide strategic program planning, design, implementation and monitoring and evaluation in line with the Programme Quality and Influencing Approach. The HoP will be responsible for leading, managing, and supporting all Programme, Monitoring and Evaluation to ensure the delivery of quality and integrated programming in line with the Country Strategy (CS), as well as organizational standards, frameworks, and procedures. The HoP will also provide external representation and recognition of Plan International Zambia with various stakeholders for collaborative working relationships to position Plan International Zambia as a global leader in achievement of girls’ rights.

    Strategic Leadership & Programme Direction
    Leads the implementation of the Country Strategy, ensures high‑quality development and humanitarian programmes, oversees planning, monitoring, research, and reporting, and promotes feminist and value‑based leadership.
     
    Accountabilities

    Drives strategic partnerships with government, civil society, private sector, academia, youth groups and networks, ensuring alignment with partnership principles and strengthening the organisation’s visibility and influence.
    Develops and supports evidence‑based advocacy strategies, influences key decision‑makers on girls’ rights, and ensures strong coordination between advocacy and communications.
    Ensures programmes meet global standards, promotes learning and innovation, embeds gender equality and safeguarding, and strengthens the capacity of partners and stakeholders.
    Provides leadership and direction to programme teams, builds high‑performing and safe work environments, nurtures organisational values, and ensures effective performance management and staff development.
    Oversees resource mobilisation, budget utilisation and donor compliance, ensures timely grant management, leads on audits and risk management, and enforces safeguarding, gender equality and organisational policies.

     
    What you will bring to the role

    A Master’s Degree in Development, Social Work, Social Sciences, International Relations or similar field.
    10 years of relevant experience in INGO Sector or demonstrated equivalent combination.
    At least 7 years’ experience in managing development programme in the country within the INGO sector.
    Proven experiences and ability to coordinate and collaborate with different civil society and Community based organization.
    Demonstrable working experience in development programme.
    Knowledge of developmental agendas in complex and protracted development and humanitarian landscape.
    Demonstrated track record of proposal writing and budget management.

     
    Location: The role must be based in Lusaka
    Type of Contract: Fixed Term, Full Time Contract
    Reports to: Country Director
    Grade:  Hay Level 18
    Closing Date: 3rd April 2026
     
     
    Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.
    We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
    Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.
    We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.
    Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.
    A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme.. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
    Please note that Plan International will never send unsolicited emails requesting payment from candidates. 

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