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Reference Number

HCD/Q1/TOTA

Description

 
(1)  Purpose of the Job
To process type approval applications and assist with monitoring the importation of all Electronic Communication Equipment                               (ECE) for all ports of entry into Zambia. The jobholder shall be in charge of maintaining the importations register and updating the                         installations clearance database for all communication facilities in Zambia.
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(2)  Statements of Main Accountabilities  
a) Assists with monitoring the importation of Electronic Communication Equipment (ECE) for all ports of entry into Zambia to enforce                       compliance with regulatory standards;
b) Conducts physical inspection of Dealers to ensure compliance;
c) Processes type approval applications and conduct enforcement ensuring compliance with regulatory standards
d) Assists with analyzing all type approval application for compliance to set standards.
e) Conducts destination Inspection for importations made via unmanned points of entry to ensure compliance to type  approval                   f)  Issues type approval and dealer registration certificates to facilitate lawful market entry of electronic communication equipment.
g)  Maintains the type approval and dealers database to ensure accurate records are stored
h)  Ensures that test equipment submitted for type approval conforms to electromagnetic compatibility, radio, health and  safety                            i) Tests consumer appliances in response to complaints to ensure product safety
j)  Assists in quarantining non –compliant electronic communication equipment to prevent unauthorized distribution
k) Compiles revenue and monthly reports to track financial performance, ensure transparency, and support strategic decision-making.          l) Responds to type approval queries to provide timely information, guidance, and clarification on regulatory requirements  and  processes.
m)  Undertakes the day-to-day handling of clients, certification and preparation of reminders for numbering resources,                       standardization activities, and quality of service monitoring, as may be assigned by the supervisor where the need arises;
n) Performs other related duties incidental to the work described herein to support operational efficiency and fulfill  organizational objectives.

Requirements

(3)  Knowledge and Skill Requirements:

(1)   General Education: 
Full Grade 12 School Certificate
    (2) Professional/AcademicQualifications:
Diploma in Electronics, Electrical, Telecommunication or the equivalent
    (3)   Relevant Pre-Job Experience:
The job requires at least 2 years experience.
At this level the jobholder has a solid understanding of the job and can  perform a range of tasks or activities related to the job with moderate level of skill and autonomy.

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Lusaka

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Reference Number

HCD/Q1/IA

Description

 
(1)  Purpose of the Job:

Leads in conducting information systems audits covering all vulnerable areas of the Authority to ensure effective management of internal control processes and procedures to enhance governance, risk management and internal controls.
(2)  Statements of Main Accountabilities
a) Contributes to the development and review of internal audit policies and procedure
b)  Assists the Manager Internal Audit in preparing and subsequent monitoring of audit plans and programs which ensure among others, total coverage of all risk-prone areas of the Authority.
c) Evaluates the Authority’s information systems internal controls to ensure their adequacy and effectiveness
d) Prepares audit programs covering auditable areas to detect and seal evident and latent weaknesses and recommend improvements
e) Conducts scheduled and ad hoc audits. Determines the scope and target areas of the audits to achieve the intended objectives
f) Evaluates internal control systems in the current operation procedures and practices in terms of their adequacy and effectiveness in   managing risks
g)  Produces draft audit reports outlining all findings and appropriate recommendations.
h) Follows up with management to ensure recommended remedial actions are implemented

Requirements

 
(3) Knowledge and Skill Requirements:

General Education: Full Grade 12 certificate
Professional/Academic Qualifications:

Degree in computer science or an equivalent qualification
Member of Institute of Internal Auditors or ISACA

    c.   Relevant Pre-Job Experience:
The job requires 3 to 5 years relevant experience.
At this level the jobholder is expected to have in-depth understanding of the role and can perform complex tasks or activities related to the job with high level of skill and autonomy
 

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Lusaka

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Reference Number

HCD/Q1/SMTO

Description

(1) .       Purpose of the Job
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To provide support and implement the Authority’s talent management, learning and development, and performance management  initiatives in order to maximize the employee value proposition.
(2)    Statements of Main Responsibilities

Coordinates the recruitment process with relevant departments in line with the Talent Sourcing Policy 
Facilitates the Development of Job Descriptions in liaison with Talent Management Officer to ensure that accurate annual Job Descriptions are placed on staff personal files.
Coordinates staff competency and skills requirements and ensures staff fit between skill disposition and role held.
Coordinates talent and succession planning framework to ensure full adherence.
Facilitates the systematic identification of talent within the Authority.
Manages talent pool and training records database and updates as and required.
Maintains database of all competencies and records their progress as and when necessary.
Maintains a pool of technical and behavioral competencies required for each role
Evaluates the outcome of learning and development strategies to ensure that staff learning outcomes are met annually.
Conducts various engagement surveys relating to the Authority’s Talent and Succession Planning framework.
Coordinates Knowledge Management activities to ensure knowledge sharing within the Authority.
Evaluates impact of learning initiatives on employee skills and Key Performance Indicator (KPIs).
Evaluates internal and work-related challenges relating to staff training and development.
Evaluates staff learning outcomes in relation to immediate short term and long-term objectives of the learning.
Compiles staff engagement assessment results and prepares reports for management decision.
Manages annual learning budgets in terms of database updates of balances and all direct and indirect costs associated with training.
Participates in creation of learning plan.
Coordinates the design and review of performance management policy and procedures to embed a performance driven culture and the Authority’s performance management capability;
Advice and guide line managers and all staff in the implementation of the performance management system and review tools to achieve the strategic objectives of the Authority;
Analyses audit reports, departments’ strategic performance reports, post training action plans and performance appraisal reports to gauge the efficacy of the performance management policy and guidelines in as far as their alignment to Authority’s strategy is concerned;
Validates performance appraisal results which are an input to the performance rewards to ensure compliance with policy provisions;
Prepares a report on the Authority-wide picture of the performance rating distribution to influence decision making in the review of policy and procedures; and
Implement the Performance Improvement Plans (PIPs) to improve staff performance.

(3)        Knowledge and Skill Requirements:

a.   General Education:
        Full Grade 12 School Certificate
b. Qualifications:

Bachelor’s degree in human resources management/public administration/business administration or equivalent;
Membership to relevant professional body.

c)    Relevant Pre-Job Experience:
4 years’ post qualification experience in Human Resources Management
 

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Lusaka

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At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
 
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
 
Job description:
PURPOSE
Reporting to the Superintendent, Flotation, Services and Booster Pump Stations, you will be responsible for providing technical expertise to the Flotation Mechanical teams by building, assessing and continuously improving the equipment availability by identifying, developing and implementing improvement initiatives to increase efficiency and effectiveness of all plant equipment, safely according to prescribed standards and statutory requirements.
 
KEY RESPONSIBILITIES

This position will be required to adhere to all relevant requirements, policies, procedures, and legal regulations pertaining to health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.
Develop standard safe working procedures and actively participate in HSE initiatives.
Ensure employees work in compliance with H&S (e.g. isolation, lock out and tag out), quality and environmental standards and procedures.
Create and implement Standard Operating Procedures (SOPs).
Ensure the use of best practice maintenance techniques and procedures for the maintenance and optimum performance of the Grinding, including associated equipment.
In concordance with the field supervisors, coordinate daily corrective actions through formal workplace inspections.
Oversee the execution of maintenance plans for the Flotation area making use of appropriate diagnostic techniques developed through our extensive knowledge of the process plant and equipment.
Manage the database of maintenance activities of work performed
Systematically develop methods, materials, tools and parts so downtime is minimal.
Provide technical and managerial support for the Flotation area maintenance personnel daily to maximize production and efficiencies and optimize costs
Evaluate the performance of equipment to identify and initiate development opportunities.
Enforce housekeeping standards in all designated work areas.
Promote a positive employee environment ensuring a continuation of a solid working relationship with all employees.
Perform any other duties assigned.

 
QUALIFICATIONS

Bachelor’s Degree in Engineering and/or related Trade Certificate.
Eligible for Engineering Institute of Zambia (EIZ) & Engineering Registration Board (ERB) membership (Applicable to both Zambian Nationals and Expatriate candidates)
Have taken training and courses in safety and environment
Excellent leadership, motivational, clear communication, and interpersonal skills (Leadership or Supervisory training certifications)
Strong understanding of maintenance process improvement and control strategies (asset management training). Certification is a plus
Knowledge of PRONTO or other enterprise systems (CMMS training)
Ability to work in a multi-cultural environment.
Valid LV Driver’s License.

 
EXPERIENCE

10+ years of experience in the maintenance operations of a circuit and associated areas.
Minimum 5 years of leadership / supervisory experience.
Proven experience in a large concentrator plants and/or related industry.
Strong knowledge of concentrator plant equipment in the assigned area (gyratory crushers, conveyor belts, apron feeders, cone crushers, SAG and ball mills, slurry pumps, cyclones, flotation cells, thickeners, agitator tanks, etc.)
Working with the highest safety and environmental standards.
Demonstratable track record to mentor the local workforce
Very good problem-solving skills
Previous OEM experience with Flot Cells, KREBs, and Pumps. Warman Pumps, Gearbox OEM added advantage

 
BEHAVIOURAL TRAITS
> Bolder

Accept New Challenges, Spot Potential

> Smarter

Take a Longer-Term Focus, Look for Efficiencies

> Driven

Get Things Done, Aim High

>Together

Manage Teams Well, Build Credibility, collaborates with Peers

 
OPERATIONAL REQUIREMENTS

Standby and overtime when required
Exposure to noise/dust

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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Commercial Division at Ndola West Branch:

Role Description

Job Purpose:
This position ensures the role holder acts as the first point of contact for all service issues for the establishment of a relationship managed association between the Bank and the Banking clients through a dedicated preferred banker who also assesses and recommends appropriate products and services offering to clients that come through to the bank.
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Under the supervision of the Branch Manager the following are among the Job Key Responsibilities:

Act as first point of contact for all customer service requirements in order to offer a personalized service offering.
Responsible for relationship managing Preferred Banking customers as per prescribed frequency or as need may arise.
Responsible for executing customer contact plans and retaining a record that facilitates tracking fulfillment of client’s needs.
To interact with customers in order to direct them to appropriate points of service through customer triage and to use the interaction as an opportunity to enhance their banking experience.
Accountable for timely execution of client instructions within Service Level Agreements including account opening, loan processing, transfer of funds etc. and confirming these to them to ensure service level agreements are met
Responsible for managing the complaints management process including calling back clients to confirm resolution and logging in complaints tracking system
To ensure customer retention through cross selling, upselling and deep selling by assessing client’s needs and recommending appropriate products to them whilst increasing the Bank’s share of the customer’s wallet size.
Responsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer’s needs
Responsible for educating digital clients about alternate channels in order to facilitate realization of the Retail strategy in branches
Responsible for liaising with the Preferred Banker on market updates/financial news and informing customers in order to help them make informed financial decisions.
Execute life cycle programs in order to provide a full customer service propositions that deepen client relationships
Proactive client engagement on a regular basis in order to provide timely and personalized banking services.
Keeps up-to-date with in country market and global trends in order to recommend and link clients to appropriate events.
Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products, collecting the due income, and educating clients on the use of various channels for transactions in order to achieve full value proposition.
Support loan requests by vetting and uploading them on LMS for processing in order to meet client’s needs.
Monitor sales performance against set targets and address any adverse variances on time
Monitor client’s changing requirements and recommend strategies to ensure that the organization’s products and services are fully utilized.
Responsible for keeping the client database up-to-date including mailing address, KYC etc. to facilitate ease of communication to account owners.
Knowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal.
Responsible for reporting any identified operational risks on time to the Branch Manager.
Any other operational duties assigned by the supervisor including call backs and batch journal call overs
To ensure attendance of all recommended training/meetings relevant to the role. e.g. Customer Service, Wealth management, Investment options, financial interpretation, Sales meetings, huddles
To share knowledge, experience and best practice with team members in order to ensure that team performance complies with set service standards
Any other responsibilities assigned by management

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INTERNAL/EXTERNAL CONTACT

External: Customers, local public officers

Internal: All Divisions

Requirements

QUALIFICATIONS AND EXPERIENCE

· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
· Degree in Business/Marketing or relevant field
· At least four (4) years’ work experience in a sales & marketing role
· Understanding of taxation laws and practical experience in application.
· Appreciation of securitization and investment options.
· Ability to profile customers and assess the needs of Private banking clients.
· Understanding of all Zanaco Retail products and account opening, KYC Requirements.

· Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
· Ability to read market trends and inform the decision-making process.
· Understanding of people policies and processes
· Demonstrated complaint handling and skills certifications
JOB CORE COMPETENCIES
· Verbal and written communication
· Delighting customers and drive for results

· Networking/Liaison
· Persuading and selling
· Analytical thinking
· Team work
· Customer service orientation

Problem solving

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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Reference Number

HCD/Q1/ETHICS

Description

 
(A)    Purpose of the Job
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Responsible for leading the development and implementation of ethical standards, organizational development initiatives, and Change Management strategies aimed at enhancing operational efficiency in line with operating standards and systems.
(B)     Statements of Main Responsibilities

Design and execute organization development strategies to enhance workforce performance and engagement;
Develops and implements Organization Development strategies aimed at enhancing operational efficiency;
Analyses business structures, processes, procedures and the utilization of Human Capital to ensure standards are aligned with the business strategy;
Develop metrics and tools to assess the effectiveness of ethics and organizational development initiatives;
Lead initiatives to improve outlined objectives in line with the organizational culture;
Align Staff role profiles to the Strategic Objectives and ensures Job roles are aligned to the annual business strategy, accurately reflect duties and responsibilities of positions;
Develops and implements change management strategies and assist to lead in the implementation of change initiatives;
Provides guidance on effective change management strategies during change and times of uncertainties;
Creates and maintains a positive organizational culture immersed in line with the strategic plan;
Undertakes periodic assessments to ensure that Authority values are upheld by individual staff.
Ensures that the organization’s policies and practices align with ethical guidelines and contributes to a positive, productive work environment.
Undertakes talent counseling to address work related stress, grievances and associated concerns which affect Staff effective performance of duties.
Serve as Secretary to the Integrity Committee and focal person between ZICTA and the Anti- Corruption Commission on issues relating to corruption prevention and mitigation.
Develops and implements the Annual Corruption Prevention Action Plans (ACPAP) and ensures planned activities are undertaken.

 

Requirements

(C) Knowledge and Skill Requirements:
a)  General Education:
Full Grade 12 School Certificate
b) Professional/Academic Qualifications:

Bachelor’s degree in Human Resources management/Public Administration/Business Administration or equivalent;
Professional Membership with the Zambia Institute of Human Resources Management (ZIHRM).

c) Relevant Pre-Job Experience:
3 years’ post qualification experience in Human Resources Management;

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Lusaka

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