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Reference Number

HCD/Q1/SMTO

Description

(1) .       Purpose of the Job
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To provide support and implement the Authority’s talent management, learning and development, and performance management  initiatives in order to maximize the employee value proposition.
(2)    Statements of Main Responsibilities

Coordinates the recruitment process with relevant departments in line with the Talent Sourcing Policy 
Facilitates the Development of Job Descriptions in liaison with Talent Management Officer to ensure that accurate annual Job Descriptions are placed on staff personal files.
Coordinates staff competency and skills requirements and ensures staff fit between skill disposition and role held.
Coordinates talent and succession planning framework to ensure full adherence.
Facilitates the systematic identification of talent within the Authority.
Manages talent pool and training records database and updates as and required.
Maintains database of all competencies and records their progress as and when necessary.
Maintains a pool of technical and behavioral competencies required for each role
Evaluates the outcome of learning and development strategies to ensure that staff learning outcomes are met annually.
Conducts various engagement surveys relating to the Authority’s Talent and Succession Planning framework.
Coordinates Knowledge Management activities to ensure knowledge sharing within the Authority.
Evaluates impact of learning initiatives on employee skills and Key Performance Indicator (KPIs).
Evaluates internal and work-related challenges relating to staff training and development.
Evaluates staff learning outcomes in relation to immediate short term and long-term objectives of the learning.
Compiles staff engagement assessment results and prepares reports for management decision.
Manages annual learning budgets in terms of database updates of balances and all direct and indirect costs associated with training.
Participates in creation of learning plan.
Coordinates the design and review of performance management policy and procedures to embed a performance driven culture and the Authority’s performance management capability;
Advice and guide line managers and all staff in the implementation of the performance management system and review tools to achieve the strategic objectives of the Authority;
Analyses audit reports, departments’ strategic performance reports, post training action plans and performance appraisal reports to gauge the efficacy of the performance management policy and guidelines in as far as their alignment to Authority’s strategy is concerned;
Validates performance appraisal results which are an input to the performance rewards to ensure compliance with policy provisions;
Prepares a report on the Authority-wide picture of the performance rating distribution to influence decision making in the review of policy and procedures; and
Implement the Performance Improvement Plans (PIPs) to improve staff performance.

(3)        Knowledge and Skill Requirements:

a.   General Education:
        Full Grade 12 School Certificate
b. Qualifications:

Bachelor’s degree in human resources management/public administration/business administration or equivalent;
Membership to relevant professional body.

c)    Relevant Pre-Job Experience:
4 years’ post qualification experience in Human Resources Management
 

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Lusaka

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Reference Number

HCD/Q1/ETHICS

Description

 
(A)    Purpose of the Job
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Responsible for leading the development and implementation of ethical standards, organizational development initiatives, and Change Management strategies aimed at enhancing operational efficiency in line with operating standards and systems.
(B)     Statements of Main Responsibilities

Design and execute organization development strategies to enhance workforce performance and engagement;
Develops and implements Organization Development strategies aimed at enhancing operational efficiency;
Analyses business structures, processes, procedures and the utilization of Human Capital to ensure standards are aligned with the business strategy;
Develop metrics and tools to assess the effectiveness of ethics and organizational development initiatives;
Lead initiatives to improve outlined objectives in line with the organizational culture;
Align Staff role profiles to the Strategic Objectives and ensures Job roles are aligned to the annual business strategy, accurately reflect duties and responsibilities of positions;
Develops and implements change management strategies and assist to lead in the implementation of change initiatives;
Provides guidance on effective change management strategies during change and times of uncertainties;
Creates and maintains a positive organizational culture immersed in line with the strategic plan;
Undertakes periodic assessments to ensure that Authority values are upheld by individual staff.
Ensures that the organization’s policies and practices align with ethical guidelines and contributes to a positive, productive work environment.
Undertakes talent counseling to address work related stress, grievances and associated concerns which affect Staff effective performance of duties.
Serve as Secretary to the Integrity Committee and focal person between ZICTA and the Anti- Corruption Commission on issues relating to corruption prevention and mitigation.
Develops and implements the Annual Corruption Prevention Action Plans (ACPAP) and ensures planned activities are undertaken.

Requirements

(C) Knowledge and Skill Requirements:
a)  General Education:
Full Grade 12 School Certificate
b) Professional/Academic Qualifications:

Bachelor’s degree in Human Resources management/Public Administration/Business Administration or equivalent;
Professional Membership with the Zambia Institute of Human Resources Management (ZIHRM).

c) Relevant Pre-Job Experience:
3 years’ post qualification experience in Human Resources Management;

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Lusaka

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At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
 
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
 
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
 
Job description:

Job Purpose:
As a key member of the process optimization team, the senior process control specialist will be responsible for optimizing the performance of the Sentinel copper supplied concentrator plant. Reporting to the Optimization Superintendent, the senior process control specialist will play a crucial role in identifying improvement opportunities, developing and deploying advanced process control strategies, and integrating AI applications into existing process control functionality.
 
Specific Job Responsibility:
Data Analysis and Optimization:

Perform in-depth data analysis to identify and prioritize opportunities for process improvement.
Collaborate with cross-functional teams to implement changes aimed at optimizing plant performance and efficiency.

Control System Development and Tuning:

Continuously develop, improve, and tune base layer and expert controllers to enhance overall process stability and efficiency.
Stay abreast of industry advancements and integrate best practices into control strategies.

Advanced Process Control Strategies:

Develop and deploy adaptive and advanced process control strategies to optimize key process parameters and ensure consistent product quality.
Build and deploy soft sensors to enhance real-time monitoring of critical process variables.
Utilize soft sensor data to improve predictive modeling and proactive decision-making.

Integration of AI Applications:

Lead the integration of artificial intelligence applications into process control functionality, enhancing system intelligence and responsiveness.
Work closely with IT and automation teams to ensure seamless integration and compatibility.

Employee Development and Coaching:

Provide coaching and mentorship to local employees, fostering skill development and knowledge transfer.
Facilitate training sessions to ensure the team is proficient in the latest process control technologies and methodologies.

 
Job Specific Competencies:

Deep understanding of metallurgical operations of a high throughput copper concentrator.
Good understanding of key process engineering aspects.
High level understanding of key engineering disciplines (mechanical, electrical, instrumentation, and process control).
Knowledge of project management best practices.
Proficient in delivering technical presentations and reports tailored to diverse audiences.
Skilled in managing time effectively and consistently meeting targets with deadlines.

Key Job Attributes:

Strong analytical and problem-solving skills with a data-driven approach.
Excellent communication and interpersonal skills for effective collaboration across teams.
Demonstrated leadership abilities and a track record of successfully coaching and developing local talent.
Control and reduce operational and project costs.
Embed and model FQM Culture – “Smarter, Bolder, Driven, Together”
Strong drive and personal sense of ownership and accountability.
Ability to work autonomously and maintain self-discipline under pressure.
Strong ability to build working relations, including a balance of assertiveness and cooperation.
Ability to work in a multi-cultural environment.
Excellent cognitive and analytical skills.
Be diligent and thorough in approach.
Professional English language fluency.
Computer fluency is a must.

 
Experience:

Extensive experience (10+ years) in process control engineering within a copper and nickel sulphide concentrator plant or similar mineral processing environment.
Proficiency in utilizing advanced control strategies, soft sensors, and AI applications.

 
Qualification:

Bachelor’s or Master’s degree in Metallurgical Engineering, Chemical Engineering, Process Control, or a related field.
Eligibility for membership of the Engineering Institute of Zambia (EIZ) and to hold legal appointment as defined by the Mining Regulations of Zambia
All qualifications must be certified by ZAQA

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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Commercial Division at Ndola West Branch:

Role Description

Job Purpose:
This position ensures the role holder acts as the first point of contact for all service issues for the establishment of a relationship managed association between the Bank and the Banking clients through a dedicated preferred banker who also assesses and recommends appropriate products and services offering to clients that come through to the bank.
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Under the supervision of the Branch Manager the following are among the Job Key Responsibilities:

Act as first point of contact for all customer service requirements in order to offer a personalized service offering.
Responsible for relationship managing Preferred Banking customers as per prescribed frequency or as need may arise.
Responsible for executing customer contact plans and retaining a record that facilitates tracking fulfillment of client’s needs.
To interact with customers in order to direct them to appropriate points of service through customer triage and to use the interaction as an opportunity to enhance their banking experience.
Accountable for timely execution of client instructions within Service Level Agreements including account opening, loan processing, transfer of funds etc. and confirming these to them to ensure service level agreements are met
Responsible for managing the complaints management process including calling back clients to confirm resolution and logging in complaints tracking system
To ensure customer retention through cross selling, upselling and deep selling by assessing client’s needs and recommending appropriate products to them whilst increasing the Bank’s share of the customer’s wallet size.
Responsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer’s needs
Responsible for educating digital clients about alternate channels in order to facilitate realization of the Retail strategy in branches
Responsible for liaising with the Preferred Banker on market updates/financial news and informing customers in order to help them make informed financial decisions.
Execute life cycle programs in order to provide a full customer service propositions that deepen client relationships
Proactive client engagement on a regular basis in order to provide timely and personalized banking services.
Keeps up-to-date with in country market and global trends in order to recommend and link clients to appropriate events.
Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products, collecting the due income, and educating clients on the use of various channels for transactions in order to achieve full value proposition.
Support loan requests by vetting and uploading them on LMS for processing in order to meet client’s needs.
Monitor sales performance against set targets and address any adverse variances on time
Monitor client’s changing requirements and recommend strategies to ensure that the organization’s products and services are fully utilized.
Responsible for keeping the client database up-to-date including mailing address, KYC etc. to facilitate ease of communication to account owners.
Knowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal.
Responsible for reporting any identified operational risks on time to the Branch Manager.
Any other operational duties assigned by the supervisor including call backs and batch journal call overs
To ensure attendance of all recommended training/meetings relevant to the role. e.g. Customer Service, Wealth management, Investment options, financial interpretation, Sales meetings, huddles
To share knowledge, experience and best practice with team members in order to ensure that team performance complies with set service standards
Any other responsibilities assigned by management

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INTERNAL/EXTERNAL CONTACT

External: Customers, local public officers

Internal: All Divisions

Requirements

QUALIFICATIONS AND EXPERIENCE

· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
· Degree in Business/Marketing or relevant field
· At least four (4) years’ work experience in a sales & marketing role
· Understanding of taxation laws and practical experience in application.
· Appreciation of securitization and investment options.
· Ability to profile customers and assess the needs of Private banking clients.
· Understanding of all Zanaco Retail products and account opening, KYC Requirements.

· Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
· Ability to read market trends and inform the decision-making process.
· Understanding of people policies and processes
· Demonstrated complaint handling and skills certifications
JOB CORE COMPETENCIES
· Verbal and written communication
· Delighting customers and drive for results

· Networking/Liaison
· Persuading and selling
· Analytical thinking
· Team work
· Customer service orientation

Problem solving

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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JOB VACANCY – FEMALE SECRETARY (SOS AREA)
We are urgently looking for a female secretary with the following skills and requirements:
✅ Age: 26 and above
✅ Computer literate (MS Office, email, typing)
✅ Able to operate CCTV cameras and GPS devices
✅ Must live in SOS or surrounding areas
Salary: K2,000
Interview Date: Early next week
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AB Bank is looking for suitable candidates to fill the positions of Business Supervisor.
The Business Supervisor is responsible for building and maintaining strong relationships with clients to offer effective services in compliance with the banks policies and procedures.
Among other responsibilities, you will be expected to:

Drive the fulfillment of business targets set for the branch.
Develop and maintain strong relationships with new and existing clients to expand markets share.
Oversee operational and administrative functions for assigned group.
Lead and manage branch operations in the absence of the Branch Manager.

Minimum Qualifications and Competencies:

Bachelor’s degree or equivalent. ZAQA certification is a must.
Proficiency in the use of Microsoft office package, office equipment and applications
Strong Leadership, coordination, and communication skills.
Experience in a Business Supervisory role will be an added advantage
Must have Zambia Qualifications Authority certified copies of academic qualifications. (ZAQA)
Location: Kitwe

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