Sales Assistant
Job Purpose
To drive sales and deliver excellent customer service by assisting customers in selecting products that meet their needs, ensuring a positive shopping experience, and contributing to the overall performance of the store.
Key Responsibilities
Sales & Customer Service
Greet customers warmly and assist them in identifying suitable furniture and non-furniture products.
Provide detailed product information including materials, dimensions, pricing, warranties, and delivery options.
Actively promote in-store offers and upsell complementary items.
Meet and exceed individual and store sales targets.
Follow up with customers on quotations and pending orders.
Product Knowledge
Maintain up-to-date knowledge of all furniture products (sofas, beds, dining sets, office furniture, etc.).
Advise customers on furniture care and maintenance.
Understand competitor pricing and market trends.
Store Presentation
Ensure shop displays are clean, organized, and attractive.
Assist in arranging furniture displays to enhance visual appeal.
Ensure price tags and promotional materials are correctly displayed.
Order Processing & Administration
Process sales transactions accurately
Prepare invoices, receipts, and quotations.
Coordinate with the warehouse and delivery team on customer orders.
Maintain proper sales records and daily sales reports.
Stock Support
Assist in receiving, checking, and arranging stock.
Report damaged or missing items to management.
Participate in periodic stock counts.
Qualifications & Requirements
Diploma in Sales/Marketing or related discipline
Proven experience in retail sales, preferably in furniture shops.
Strong communication and negotiation skills.
Ability to work weekends and public holidays.
Basic computer skills (POS systems, MS Office).
Presentable and customer-focused.
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