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Client Communication Associate (UK Market)
Lusaka | Full-time | Office-based
International clients | Professional conversations | Career progression
We’re building a high-performance international call centre in Lusaka, working exclusively with UK businesses.
This is not a traditional call-centre role and not a high-pressure “hard sales” job.
We’re looking for people who speak clear, confident English and can hold professional conversations with senior decision-makers in the UK — calmly, intelligently, and without friction.
What you’ll actually be doing

Speaking with UK business owners and senior professionals
Having structured, professional conversations (not reading robotic scripts)
Qualifying interest, asking smart questions, and booking follow-up discussions
Representing international brands with confidence and credibility

This role is a great fit if you come from:

Office administration / executive assistant / operations roles
NGOs or international organisations
Hospitality (hotels, guest relations, airlines)
Education (private schools, universities, admissions, tutoring)
Communications, media, or content roles

Previous sales or call-centre experience is useful — but not essential.
What matters most to us

Very good spoken English (clear pronunciation, calm pace, confident tone)
Ability to speak professionally with people in authority
Strong listening skills and structured thinking
Reliability, coachability, and pride in your work

What we’re not looking for

Shouting, aggressive selling, or scripted “telemarketing”
People who are uncomfortable speaking to international clients
Heavy slang or casual communication styles on professional calls

What you’ll get

Competitive base salary + performance bonuses
Full training (UK market, conversation structure, commercial skills)
Clear progression into senior agent, QA, or team-lead roles
Stable, long-term opportunity with international exposure

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Sales and Design Executive – Baus Design Zambia
Location: Lusaka | Deadline: December 31, 2025
Baus Design Zambia is seeking a motivated Sales and Design Executive to drive new business and manage client relationships in the interior design and furniture sector.
Responsibilities:
Generate and follow up on sales leads
Present products and prepare quotations
Meet monthly sales targets
Maintain strong client relationships
Requirements:
Sales experience (design, construction, or real estate sector is an advantage)
Strong communication & negotiation skills
Self-driven and target-oriented
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Zambia Sugar Plc. is an ABF Group sugar company and is the leading sugar producer in Zambia. Its main activities are the growing of sugar cane, the production and marketing of sugar and other sugar downstream products.
The company invites applications from suitably qualified and experienced persons to fill the following positions in the Supply Chain Department to be based at Nakambala:
1.           VERIFICATION CLERK x 1 – PERMANENT
This position reports to the Inventory Manager. The successful candidate will be responsible for the following:
KEY RESPONSIBILITIES
          ·         Using ERP generated perpetual stock verification list, complete stock check/count of all items (1st and 2nd count, where applicable) listed within the week, allowing adequate time for subsequent stock adjustments and authorization.
          ·         Ensure accurate data input of weekly stock results into the ERP system in accordance with % Error KPI.
          ·         Reconcile stock discrepancies by checking the system transactions against physical items during second and third count to investigate weekly stock count variances as instructed by Inventory Manager (recount and check/update documentation).
          ·         Carry out stock counts of critical production material and spares as required/requested by the Inventory Manager (daily or as required).
          ·         Produce final weekly stock variance report with commentary for authorisation.
          ·         Investigate issue requisition rejections related to stock variances – count stock and check documentation.
          ·         Identify expired items to be flagged by physically checking the expiry dates and escalate to the Inventory manager to adjust records.
          ·         Identify obsolete or damaged stock by physically inspecting and report to the Inventory manager for appropriate action i.e. issuing to users using requisition for various purposes.
          ·         Record physical count on the stock sheet, rearranges stock to avoid deterioration and mis- issuing.
          ·         Examine records by verifying the date of the last count (2nd count) ensuring that there are no arithmetical errors or obvious omission or duplication in posting or capturing of requisitions to ensure that there has been no difference over units of issue.
          ·         Ensure compliance to the FCFQ is achieved through rigorous engagement with group and internal audit (this includes maintaining relevance to current systems, policies & procedures).
          ·         Maintain housekeeping of designated stores area (5S) in accordance with SHERQ and ISO standards (where applicable).
          ·         Responsible for binning and confirmation / verification of goods handed over to Inventory from Receiving, in accordance with segregation of duty.
          ·         Binning of stock items timeously, accurately and in the correct location.
          ·         Audit and identify all bins/aisles which are without labels and ensure that labels are created or replaced timeously.
          ·         Weekly audits of material storage accuracy, in terms of aisle and bin allocation and liaise with Inventory Operations Specialist to correct and ensure binning accuracy.
          ·         Create new aisles/bins as at when required by the Issuing section.
          ·         Promote and adhere to business procedures, policies and guidelines, including, without limitation, those relating to SHERQ, Competition Law and Anti-Bribery and Corruption (ABC).
          ·         Execute any other duties that as assigned to by the supervisor from time to time.
 MINIMUM QUALIFICATIONS AND EXPERIENCE:
·        Grade 12 School Certificate.
·        Computer literate.
·        Strong numerical and analytical skills.
·        Certificate in Purchase and Supply or any business-related course.
·        Working knowledge of Inventory technology systems advantageous.
·        Preferably 3 years’ experience in general stores advantageous.
·        Suitably qualified applicants must submit certificates verified by the Zambia Qualifications Authority (ZAQA).
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Zambia Sugar Plc. is an ABF Group sugar company and is the leading sugar producer in Zambia. Its main activities are the growing of sugar cane, the production and marketing of sugar and other sugar downstream products.
The company invites applications from suitably qualified and experienced persons to fill the following positions in the Supply Chain Department to be based at Nakambala:
1.           LIGHT MOTOR VEHICLE DRIVER x 1 – PERMANENT
This position reports to the Inventory Operations Controller. The successful candidate will be responsible for the following:
KEY RESPONSIBILITIES
          ·         Operate a variety of warehouse vehicles and equipment.
·         Inspect vehicle as needed to perform pre-trip inspection.
·         Load and unload trucks at pickup and delivery points.
·         Ensure all stock on truck is secured and delivered in good condition.
·         Maintain a high standard of cleanliness and hygiene to both self and truck.
·         Treat the internal and external customers with courtesy and respect.
·         Maintain a clean, orderly and safe work area at all times including warehouse grounds and vehicles.
          ·         Periodically work extended work hours.
          ·         Attend safety meetings and training to help maintain a robust safety culture.
·         Report near misses, hazards and incidents in a timely manner.
          ·         Promote and adhere to business procedures, policies and guidelines, including, without limitation, those relating to SHERQ, Competition Law and Anti-Bribery and Corruption (ABC).
          ·         Execute any other duties that as assigned to by the supervisor from time to time.
MINIMUM QUALIFICATIONS AND EXPERIENCE
·        Grade 12 School Certificate.
·        Valid and clean driver’s License.
·        Physically fit.
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Secondary School Teacher (Science Teacher)
Qualifications and Experience

Grade 12 School Certificate.
Diploma or Bachelor’s Degree in Secondary Education (Mathematics, Biology or Chemistry).
Undergraduate degree will be preferred.
Minimum 3 years’ experience of teaching Mathematics, Biology or Chemistry.
Must be registered with Teaching Council of Zambia with valid practicing license.
Possession of knowledge of the new curriculum.
Must be computer literate.
Should have strong analytical skills.
Strong critical thinking, problem-solving skills.
Must hold high levels of integrity and professionalism.
Excellent communication, interpersonal and presentation skills.

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Primary School Teacher
Qualifications and Experience

Grade 12 School Certificate.
Minimum Diploma in Primary Education.
The teacher should be very good at teaching Mathematics and English.
Must possess minimum 3 years teaching experience at Primary Education level at a reputable School.
Must be registered with Teaching Council of Zambia with valid practicing license.
Must be computer literate.
Knowledge of the new curriculum will be an added advantage.
Experience in literacy will be an added advantage.
Skills in music, singing and dancing will be an added advantage.
Should have strong analytical skills.
Strong critical thinking, problem-solving skills.
Must hold high levels of integrity and professionalism.
Great communication, interpersonal skills and leadership skills.

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Pursuit Private School is seeking passionate, dedicated and qualified individuals to join our team on the following categories:
1. Pre-Grade Teacher 
Qualifications and Experience

Grade 12 School Certificate.
Diploma in Early Childhood Education (Required)
Must be registered with Teaching Council of Zambia with valid practicing license.
Must be computer literate.
Must possess 2 years’ experience of teaching pre-grades at a reputable School.
Knowledge of the new curriculum will be an added advantage.
Experience in literacy will be an added advantage.
Skills in music, singing and dancing will be an added advantage.
Should have strong analytical skills.
Strong critical thinking, problem-solving skills.
Must hold high levels of integrity and professionalism.
Great communication, interpersonal skills and leadership skills.

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We are recruiting the following positions for our client in the ICT industry:

DevOps / Backend Engineer
Graphic Designer & Social Media Manager
Senior Sales Executive

1.DevOps / Backend Engineer
Role Purpose
The DevOps / Backend Engineer is responsible for developing back-end systems, maintaining scalable infrastructure, automating CI/CD pipelines, and ensuring efficient, secure, and reliable deployment of production-grade applications. The role requires strong backend engineering expertise supported by hands-on cloud and automation experience.
Key Responsibilities

Develop scalable backend services using Node.js, Express, MongoDB, and related MERN frameworks.
Build, automate, and maintain CI/CD pipelines for continuous integration, deployment, and rollback.
Manage cloud infrastructure on AWS, including EC2, S3, IAM, Lambda, and related services.
Ensure system reliability, security hardening, performance tuning, and load optimisation.
Detect, troubleshoot, and resolve application and infrastructure issues quickly.
Implement server-side logic, APIs, data structures, and secure integrations.
Collaborate with frontend developers, designers, and product teams for seamless feature deployment.
Deploy and maintain production-grade applications, ensuring minimal downtime.
Maintain Git repositories, branching strategies, and version control best practices.
Ensure proper documentation of infrastructure, processes, and codebase.

Required Qualifications & Experience

Bachelor’s Degree in Computer Science or related discipline from a credible institution.
Expertise in Node.js, Express.js, MongoDB, and backend architecture.
At least 1 year hands-on experience with CI/CD automation and AWS cloud environments.
Solid understanding of containerization, virtualization, and DevOps principles.
Knowledge of Git workflow, API design, system security, and performance tuning.
Experience working with scalable, production-level systems.

Key Competencies

Strong analytical and troubleshooting skills.
Attention to detail and adherence to best coding practices.
Ability to work in fast-paced, agile environments.
Strong documentation and communication skills.
High ownership, discipline, and independent decision-making capability.

2.Graphic Designer & Social Media Manager
Role Purpose
This role combines creative design expertise with strategic social media management. The Graphic Designer & Social Media Manager is responsible for producing high-quality visual content and managing company social media platforms to enhance brand visibility, engagement, and market positioning.
Key Responsibilities

Design marketing materials including flyers, posters, social media graphics, brochures, company profiles, receipt books, and digital content.
Develop brand-aligned visual assets for campaigns, internal communications, and promotional activities.
Create, schedule, and manage social media content across platforms (e.g., Facebook, Instagram, LinkedIn, TikTok).
Monitor online engagement, respond professionally to queries, and grow follower communities.
Maintain brand identity and ensure consistency across all digital and printed materials.
Produce multimedia content (short videos, motion graphics, animations) using Adobe After Effects where applicable.
Analyse social media metrics to optimise content performance and adjust strategy.
Collaborate with the marketing and sales teams on campaigns and product launches.
Maintain an organised digital asset library and ensure all artwork is backed up and accessible.
Ensure all designs meet technical specifications for both print and digital environments.

Required Qualifications & Experience

Proven experience as a graphic designer with a strong portfolio.
Proficiency in Adobe Suite (Photoshop, Illustrator, InDesign, After Effects).
Experience managing corporate social media pages and content calendars.
Knowledge of brand development, layout principles, and visual communication.
Diploma or Degree in Graphic Design, Marketing, Communications, or related field is an advantage.

Key Competencies

Strong creativity with high attention to visual detail.
Ability to balance multiple projects and meet deadlines.
Strong communication and interpersonal skills.
Critical thinking and ability to translate business requirements into visual concepts.
High discipline, consistency, and ownership of deliverables.

3.Senior Sales Executive 
Role Purpose
The Senior Sales Executive/Closer is responsible for driving revenue growth through targeted B2B acquisition, lead warming, prospect nurturing, and independent deal closure. The position requires a strong, reliable professional with a critical and solution-driven mindset who can manage the full sales cycle with minimal supervision.
 Key Responsibilities

Execute end-to-end B2B sales activities, including lead qualification, presentations, proposals, and deal closure.
Warm and nurture existing leads using structured follow-up, CRM tracking, and personalised engagement.
Develop and maintain a strong sales pipeline ensuring accurate forecasting and reporting.
Prepare and issue quotations, sales proposals, and client documentation.
Conduct effective product demonstrations and negotiate commercial terms.
Maintain CRM discipline, ensuring all interactions, tasks, and opportunities are up to date.
Achieve monthly and quarterly sales targets consistently.
Build and sustain long-term customer relationships that drive retention and referrals.
Gather and report market intelligence, competition activity, and customer insights.
Collaborate with marketing, product, and operations to ensure smooth onboarding of new clients.
Uphold a high standard of professionalism, ethical behaviour, and sober decision-making.

Required Qualifications & Experience

3–5 years of proven B2B sales experience in fast-paced or high-growth environments.
Demonstrated track record of independent deal closing.
Experience working with CRM systems and data-driven follow-up processes.
Strong negotiation, objection-handling, and communication skills.
Diploma or Degree in Sales, Marketing, Business, or related field is an added advantage.

Key Competencies

Problem-solving mindset with sober judgment.
Critical thinker with the ability to manage complex customer needs.
High resilience and ability to work under pressure.
Strong organisational, time-management, and reporting skills.
High level of integrity and accountability.

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Dream Builders Academy, located in Kafue East, is inviting qualified and dedicated teachers to join our growing team.
Available Positions

ECE Teacher (1 position)
Grade 4 Teacher (1 position)

Minimum Requirements
• Grade 12 School Certificate
• Recognised Primary or ECE Teaching Diploma
• Minimum of 2 years teaching experience
• TCZ Registration and valid Teaching Licence
• Kafue residents only
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Our client, specialized in large-scale cultivation of staple crops (corn, wheat) and cash crops is looking for Chinese Translators to join their team.
Purpose of the Role
The Chinese Translator supports effective communication between Chinese-speaking and English-speaking stakeholders within the company. The role ensures accurate translation and interpretation of technical agricultural information, operational instructions, business documents, and communication during meetings, field operations, and supply chain engagements.
Key Responsibilities
Translation & Interpretation

Provide accurate written translation of documents such as contracts, production reports, manuals, agricultural guides, purchase orders, quality control reports, and compliance documents.
Offer real-time verbal interpretation during meetings, field visits, trainings, and engagements between Chinese and English-speaking staff.
Translate agricultural technical terminology clearly and effectively.

Communication Support

Facilitate smooth communication between Chinese experts, agronomists, managers, and local staff.
Interpret instructions from Chinese supervisors to local employees on farming processes, production targets, equipment use, and safety guidelines.
Assist in communicating feedback, concerns, and operational updates between teams.

Administrative & Operational Assistance

Support Chinese staff with basic administrative tasks (documentation, reporting, scheduling).
Assist in preparing bilingual documents and presentations as required by management.
Participate in field operations, ensuring accurate communication related to crop management, production, and logistics.

Cross-Cultural Support

Help bridge cultural differences to enhance teamwork and reduce misunderstandings.
Provide guidance to local staff on working effectively with Chinese colleagues and vice versa.
Support orientation for new Chinese staff joining the organization.

Compliance & Record Management

Maintain confidentiality and accuracy when handling sensitive business information.
Keep updated records of translated documents and communications.
Ensure translation quality meets internal standards and regulatory expectations when required.

Qualifications and Experience

Degree in Translation, Linguistics, Communication, Agriculture, Business Administration, or related field.
Proven fluency in Mandarin (spoken and written) and English.
Minimum of 2–3 years’ translation experience (experience in agriculture or manufacturing is an added advantage).
Ability to understand and translate technical agricultural terminology (crop production, irrigation, livestock, equipment, fertilizers, etc.).
Proficiency in computer tools such as Microsoft Office.
Chinese language certification (e.g., HSK Level 4 or higher) is an added advantage.

Key Competencies

Excellent communication and interpersonal skills.
Strong accuracy, attention to detail, and confidentiality.
Ability to work in fast-paced field and factory environments.
Good understanding of agricultural processes or willingness to learn.
Cultural sensitivity and professionalism in cross-cultural interactions.
Strong time management and ability to meet deadlines.

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