Job Region: Zambia

  • Camp Manager – Liuwa Camp at African Parks Network

    Job Description

    Position title     Camp Manager – Liuwa Camp
    Reporting to      Tourism Manager
    Contract Type    Full Time
    Location             Liuwa Plain National Park (LPNP)
    Organization       African Parks

    Job Overview
    The Camp Manager will be responsible for the overall management, performance, and operations of the camp, ensuring delivery of an exceptional guest experience, strong team leadership, effective financial control, and full compliance with African Parks standards and conservation principles.
    Duties and responsibilities:
    Camp Operations & Guest Experience

    Oversee the day-to-day running of the camp, ensuring smooth and efficient operations
    Ensure exceptional guest experience from arrival to departure
    Host and engage with guests, maintaining a balance between service and privacy
    Handle and resolve guest complaints promptly and professionally
    Ensure high standards of cleanliness, presentation, and service across the camp
    Oversee guest activities and ensure coordination with guiding and operations teams

    Staff Management & Leadership

    Lead, manage, and motivate all camp staff
    Allocate duties and supervise performance across departments (housekeeping, kitchen, guiding support, etc.)
    Ensure staff adherence to policies, SOPs, and safety standards
    Identify training needs and support staff development
    Promote a positive team culture aligned with African Parks values

    Financial & Stock Control

    Manage camp budgets and ensure cost control
    Oversee procurement, stock management, and inventory systems
    Implement controls to minimize wastage, theft, and misuse of resources
    Ensure accurate record keeping and reporting

    Maintenance & Logistics

    Oversee camp maintenance and infrastructure upkeep
    Ensure all camp equipment, vehicles, and systems are functional and well maintained
    Coordinate repairs and maintenance in a timely manner
    Manage logistics related to supplies, fuel, and camp operations

    Health, Safety & Security

    Ensure the safety and security of guests, staff, and camp property
    Implement and monitor safety procedures, including night security (e.g. scout escorts)
    Ensure compliance with health and safety standards
    Respond effectively to emergencies

    Environmental & Conservation Responsibility

    Ensure camp operations align with conservation and environmental guidelines
    Promote eco-friendly practices including waste management and responsible resource use
    Ensure respect for wildlife and surrounding ecosystems
    Support conservation messaging to guests

    Reporting & Administration

    Prepare and submit regular operational reports
    Maintain proper documentation of camp activities, stock, and incidents
    Liaise with Park Management and other departments
    Ensure compliance with internal policies and procedures

    Key Relationships

    Tourism Manager
    Park Manager and Park Management Unit (PMU)
    Operations, Finance, and HR Teams
    External suppliers and service providers

    Competencies & Attributes

    Practical, hands-on, and adaptable
    Strong leadership and accountability
    Professional with a positive attitude and sense of initiative
    Ability to work under pressure in remote environments
    Strong interpersonal and cultural awareness
    Results-oriented with attention to detail

    Minimum Requirements

    Minimum 5 years’ experience in managing a safari camp or similar hospitality environment
    Experience working in remote locations
    Strong leadership and people management skills
    Excellent planning and organizational skills
    Financial management and stock control experience
    Strong problem-solving ability and initiative
    Good communication and interpersonal skills
    Computer literate
    Fluent in English (Lozi will be an added advantage)

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  • Business Development / Sales Executive at Hero Control Systems LTD

    We’re hiring a Business Development / Sales Executive to drive revenue across all four divisions of Zambia’s premier electronics design, manufacturing, and software solutions company.
    Company
    HERO CONTROL SYSTEMS LTD builds technology for Africa’s industrial backbone. We repair industrial motors, VFDs, and inverters. We build operations software used by enterprises. Our expertise includes designing custom Power Electronics Cards, IoT systems, and monitoring systems for both domestic and industrial-grade applications. We Modernize older analog electrical or electronic systems by connecting them to cloud platforms, enabling predictive maintenance and condition monitoring for industrial machinery and vehicle fleets. Additionally, we service various industrial equipment in the following; Manufacturing, Telecommunications, Food and Beverage, Utilities, Mining, Government etc.
     
    We’re growing — and we need someone who can fill the pipeline while our engineers build.

    What You’ll Do
     
    Prospect and build relationships with decision-makers in mining, utilities, manufacturing, and government
    Write proposals, follow up on quotes, and manage the sales pipeline end-to-end
    Sell across four business lines: industrial repair services, operations software (SaaS), data protection compliance software, and industrial training programs

    Attend client meetings.
    Track and report pipeline metrics weekly

     
    What We’re Looking For
    Hungry. Relationship-driven. Self-starting.
    Experience selling into Zambia’s industrial sector — mining procurement, utilities, or engineering services.
    You don’t need to be technical — you need to understand what our clients care about and connect them to solutions.
    Strong written communication — you’ll write proposals that win contracts
    Communications & Media Studies
    Comfortable working in a small, fast-moving team where your impact is immediate.
    Nice to Have

    Existing relationships in mining, utilities, or government procurement
    Experience selling technical services, IT solutions, or SaaS products
    Understanding of Zambia’s industrial maintenance landscape

    What We Offer

    Competitive base salary + performance-based commission (10–15% on closed deals)
    Ground-floor opportunity in a company scaling toward becoming Zambia’s first Electronics Manufacturer.
    Direct access to the founder — no bureaucracy, fast decisions

    A portfolio of prospects already in pipeline.
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  • Factory Optimisation Engineer – Instrumentation at Zambia Sugar Plc

    JOB ADVERTISEMENT
    Zambia Sugar Plc. is an ABF Group sugar company and is the leading sugar producer in Zambia. Its main activities are the growing of sugar cane, the production and marketing of sugar and other sugar downstream products.
    The company invites applications from suitably qualified and experienced person to fill the following position in the Manufacturing Department to be based at Nakambala.
    FACTORY OPTIMISATION ENGINEER – INSTRUMENTATION (x 1) PERMANENT
    This position reports to the Factory Optimisation Manager. The successful candidate will be responsible for developing in-country medium- and long-term Optimization Strategy (by discipline) to optimize reliability, performance, quality and cost of production.
    Key Performance Areas

    Develop initiatives that will deliver products at cost and quality levels that drive profitability
    Audit and analyze maintenance systems & processes with the aim of uncovering engineering related inefficiencies and identify reliability improvement opportunities
    Develop engineering maintenance & support plans (outside of scheduled maintenance) and monitor compliance to plans
    Reduce production losses caused by inefficient engineering systems by critically analyzing and maximizing the systems’ performance
    Conduct regular internal and external benchmarking exercises to identify and develop maintenance best practices and improvement opportunities with Group Specialization Team.
    Recommend improvements that ensure sustainability of engineering systems
    Provide expertise on day-to-day maintenance issues, support and advise on solutions
    Conduct deep root cause analyses of recurring problems, with support from Group Specialization Engineers as needed
    Set direction, implement and monitor continuous improvement by driving best practices within the discipline, and ensuring that suitable tools and techniques are being used.
    Develop preventative / pre-emptive maintenance initiatives (including improvement opportunities identified by CMMS and data analytics) to reduce costs and downtime in Country
    Build a strong technical team and talent pipeline for Optimisation through ongoing coaching, mentoring, guidance and technical training
    Manage and coordinate sharing of identified best practices, frameworks and minimum standards within function across entities and through the Head Office platform, and provide additional opportunities for problem identification and knowledge sharing
    Drive synergies with the group, effectively partnering with group counterparts to identify, share, trial and introduce optimisation innovations
    Establish and maintain effective relationships with key maintenance & engineering service providers
    Ensure technical standards and specifications are upheld and address deviations with maintenance and production teams
    Ensure onsite engineering drawing services are available to provide effective engineering support; ensure these drawings comply with Group best practices and standards
    Identify and monitor KPIs to track performance and flag any issues
    Promote and adhere to Illovo’s procedures, policies and guidelines, including, without limitation, those relating to SHERQ, Competition Law and Anti-Bribery and Corruption (ABC)
    Lead lifecycle management of PI Historian and Siemens PCS7 DCS systems, including standards, data integrity, backups, change control, upgrades and obsolescence planning.
    Act as site technical lead and specialist for automation, process control and historian systems, providing technical assurance, troubleshooting and guidance to Operations, Maintenance, Optimisation and Projects.
    Use PI Historian and PCS7 data to identify process improvement opportunities, dashboards, operating insights and performance optimisation initiatives.
    Drive embedding of the “Illovo Way of Optimisation” by implementing world class practices to optimise
    Develop Country’s Operational & Maintenance Optimisation strategy with a view towards long term growth, optimal efficiency and sustainability
    Identify and provide improvements to maximise availability of systems
    Provide specialised technical support to Country / site such that it is able to achieve its operational needs
    Ensure Country / site realise their Operational & Maintenance full potential and are aware of areas for improvement
    Champion preventative / pre-emptive maintenance initiatives to reduce costs and downtime
    Champion operational best practices to reduce production costs and optimise performance
    Adhere to group technical, risk and best maintenance practices standards, and management of technical governance requirements
    Promote cross-functional and stakeholder engagement & teamwork
    Effective external key supplier / external support services engagement
    Model Leadership behaviours, collaborating, partnering and communicating effectively within and between teams and support functions
    Promote a culture of consistently assessing risks and drive continuous improvement throughout operations
    Adhere to and promote SHERQ & Food Safety standards
    Promote and adhere to the business’ procedures, policies and guidelines, including, without limitation, those relating to SHERQ, Competition Law and Ant Bribery and Corruption (ABC).

    Minimum Requirements

    Grade 12 Certificate
    Engineering Degree in respective discipline, ideally supported by further technical development
    Preferably 5+ years’ experience in manufacturing and a sound knowledge of factories
    Track record of technical leadership experience
    Good data analysis and interpretation skills
    Proven practical experience with PI Historian and Siemens PCS7 DCS systems, including troubleshooting, configuration support and lifecycle management
    Deep Root Cause Analysis skills and experience
    Strong communication skills (coaching, presentation, relationship management, influencing)
    Proven practical experience delivering process improvements using control-system data, plant analytics and cross-functional problem solving
    Strong understanding of current business processes and data systems including SAP4HANA
    Member of the Engineering Institute of Zambia.
    Suitably qualified applicants must provide certificates which have been verified by the Zambia Qualifications Authority (ZAQA).

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  • Senior Tax Consultant at Deloitte

    Company Description

    Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 410,000 people make an impact that matters at www.deloitte.com
    In Zambia, Deloitte is one of the longest established professional services organizations. We serve clients in a variety of industries including energy, financial services, consumer business, mining, manufacturing, tourism, and the public sector.
    Local business advertising
    Deloitte’s professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. Deloitte’s professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. Deloitte Zambia has an exciting opportunity for suitably qualified individuals to join our Tax & Legal department as a Senior Tax Consultant. 
    Whatever your age, gender, or culture, take your career to the next level with the talents and capabilities you’ll develop at Deloitte.

    Main Purpose of the Job
    The Senior Tax Consultant at Deloitte Zambia is responsible for delivering high-quality tax advisory, compliance, and planning services to a diverse portfolio of clients across various industries. The role entails managing complex local and international tax matters, ensuring compliance with Zambian and cross-border tax regulations, and supporting clients’ business strategies through effective tax structuring. The Senior Tax Consultant acts as a key technical resource, providing robust tax solutions, and contributing to the growth and reputation of Deloitte’s Tax & Legal practice.

    Job Description

    Key Responsibilities

    Tax Advisory & Planning

    Professional networking

    Provide strategic tax advice on transactions, restructurings, and business operations, with a focus on Zambian and international tax implications.
    Identify tax-saving opportunities and risk areas for clients.
    Interpret and apply Zambian tax legislation and relevant international standards to client scenarios.

    Tax Compliance

    Review and/or prepare corporate and individual tax returns, ensuring timely and accurate filing in line with Zambia Revenue Authority requirements.
    Monitor and ensure compliance with local and international tax laws.
    Liaise with the Zambia Revenue Authority and other regulatory bodies to resolve client matters.
    Client and Stakeholder Management
    Develop and maintain strong client relationships, ensuring high levels of service delivery.
    Support business development by identifying opportunities to expand service offerings and participating in client proposals.

    Leadership & Supervision

    Supervise, mentor, and review the work of junior consultants and analysts.
    Support knowledge sharing and continuous learning within the team.
    Research & Technical Support
    Conduct in-depth research on complex tax issues, staying abreast of legislative and regulatory changes in Zambia and internationally.
    Provide technical guidance on the tax implications of business decisions.

    Operational Excellence

    Ensure all engagements comply with Deloitte’s quality and risk management standards.
    Monitor engagement budgets, billing, and profitability.

    Qualifications

    Bachelor’s degree in Accounting, Finance, Economics, full professional qualification ( such as ACCA, CIMA, CA Zambia) or equivalent from a recognized institution (merit or better required).
    Master’s degree in taxation, Post Graduate Diploma in Taxation, ADIT or equivalent would be an added advantage.
    Full Grade 12 Certificate with 5 credits, including English and Mathematics (required).

    Experience

    3 – 5 years’ experience in tax consulting, accounting, or a related field.
    Experience in a professional services firm, tax authority, or corporate environment is an advantage.

    Additional Information

    Skills & Competencies

    Strong technical knowledge of Zambian tax laws and regulations, with an understanding of international tax principles.
    Expertise in tax compliance, reporting, and financial analysis.
    Excellent analytical, problem-solving, and communication skills.
    Proven ability to manage multiple engagements and lead teams.
    High attention to detail, commercial awareness, and strategic thinking.

    At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
    We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.
    If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.
    Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
    Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.
    To help you look out for potential recruitment scams, here are some Red Flags:

    Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
    Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
    Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

     
    If you’re unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

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  • Billing Clerk – Short-term at Mary Begg Health Services

    Role Description
    At Mary Begg, the Billing Clerk is responsible for the efficient billing and invoicing of all medical/nursing services, medications, and consumables utilised by patients/clients visiting an MBHS facility.  He/she accurately bills patients/clients and follows up on all outstanding invoices.
    The Billing Clerk professionally conducts herself/himself and always demonstrates good customer service toward our clients, visitors, health professionals and MBHS employees. He/she adheres to the MBHS Code of Conduct and maintains patient and staff confidentiality at all times.
     
    Key Role Accountabilities

    Ensure that MBHS standard operating policies and procedures are read, signed and followed with regard to the finance department.
    Maintain an efficient patient medical billing and invoicing system that accurately captures all medical services (OPD/IPD care, lab work, diagnostic testing, specialist consultations, etc.) and medicines/consumables used, and submit a complete bill to the patient/client for payment.
    Reconcile any outstanding invoices that are yet to be paid by clients/patients and maintain comprehensive records of pending cash payments.
    Unconditional acceptance of the Mary Begg confidentiality agreement regarding patient information, staff information and all matters relating to Mary Begg business. Failure to comply will result in disciplinary action and/or dismissal from post.
    Always adhere to the MBHS Code of Conduct and provide high quality, professional and friendly service at all times.
     Treat all clients, visitors and relatives in a caring, courteous and respectful manner and demonstrate good customer service at all times.
    Be available to work any shift according to the roster’s requirements (morning, afternoon, night).

    Key Responsibilities

    Receive, assist and direct patients and their families, visitors and health care professionals in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image.
    Deal with enquiries from staff, patients, visitors, and other health professionals promptly and courteously.
    Assist clients or family members in completing required payment/billing information. Answer all questions the client may have concerning invoice payments. Refer to the unit leader for any issues you are unable to make clear.
    Verify patients’ insurance or company medical coverage plan to facilitate accurate billing.
    Ensure that all consumables/medications used by the patient/client are itemised on the patients’ billing sheet to generate an accurate patient invoice.  Clarify with clinical/nursing/medical staff if patient billing sheets are incomplete and ensure the correct items/services are billed for.
    Reconciliation of unused medications and consumables from ward patients on their discharge.
    Ensure that daily billing sheets are handed on time by front office/nursing staff so that all patient bills are processed on the same day.  Ensure that client accounts are topped up as necessary.
     All corporate patient/client invoices must contain the main member’s mine number or Med-emass number, for easy invoicing.
    Print out patient bills (for private paying patients) and collect payment.  Provide a receipt for all cash payments collected.
    Review and appeal unpaid and denied claims.
    Work directly with the corporate clients, healthcare providers, and patients to get bills processed and paid on time.
    Work with the finance department concerning lost receipts, receipts for insurance purposes, refunds, daily deposits of cash, credit card receipts, cheques, and credit problems and accounts receivables.
    Receive copy of deposit slips for private paying patients.  Reconcile cash received against the daily cash register.  Fill in a cash deposit slip and send money to the bank.
    Enter the amount deposited in the accounting system.
    Maintain work operations by following policies and procedures.
    Ensure that requests for photocopying etc., are met in a timely manner and are complete and of good quality.
    Receive and make telephone calls as instructed. Identify yourself openly. Speak clearly and politely. Divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.
    Use appropriate MBHS infection control procedures, maintain your own work environment in a tidy and safe way and free from hazards.
    Report promptly any incident or adverse event relating to staff, patients’ or visitors to the clinic/hospital manager.
    Assess and report any problems with the computer programme or hardware to the IT Department, or any other member of management if IT is not available.
    Respond to any ad hoc requests from the Assistant Clinic Manager/ Clinic Manager/ Unit leader from time to time.
    Any other duties as assigned by the supervisor and other line Manager

    Educational Requirements

    Must have a completed Grade 12 certificate with a merit or above in English language and Mathematics.
    A Diploma in Business Administration or in accounting is an asset.
    Good maths and accounting skills
    Proficient in MS Office (Word, Outlook and Excel) and G-Sheet.
    1 year experience preferably in a healthcare setting
    Local candidates encouraged to apply

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  • Agriculture Field Technician (Isoka) at TopFloor

    Description

    Our client, a regional powerhouse, providing high-quality and resilient agriculture inputs is looking to recruit Field Technicians around Zambia. The successful candidates will support farmers with technical advice, training and field assessments while driving customer engagement, order generation, and effective trade execution.
    Responsibilities

    Technical Support and Advice: Guide crop management, pest control, soil health, and sustainable farming practices.
    Training and Workshops: Organize and conduct training sessions and workshops for farmers to educate them on new techniques and technologies.
    Selection, Installation and management of Demonstration plots to the standards as set by the Company
    Conducting annual field days in designated locations
    Field Assessments: Conduct regular visits to farms to assess crop conditions, soil quality, and overall farm management.
    Data Collection and reporting: Collect data on agricultural practices, crop yields, and market trends. Prepare reports for management and stakeholders.
    Collaboration with Stakeholders: Work with local agricultural departments, NGOs, and research institutions to implement programs and initiatives.
    Community Engagement: Foster relationships with farmers and local communities to understand their needs and challenges.
    Problem-Solving: Address any challenges faced by farmers and provide actionable solutions.
    Customer Service-Generating orders from Agro-dealers and Farmers. Attending to complaints
    Trade Execution: Instore branding of posters, calendars, brochures etc.
    Supervise POS merchandising and displays in key retail areas.

     

    Requirements

    Diploma in Agriculture; Degree is preferred
    Minimum of 2 years’ experience in field technical support, agricultural field operations or a related role.
    Membership with Agricultural Institute of Zambia (AIZ).
    Knowledge of crop management, pest control, and soil conservation practices.
    Ability to collect and analyze agricultural data effectively.
    Good communication and interpersonal skills for working with farmers and teams.
    Proficiency in the use of agricultural tools and field equipment.
    Strong attention to detail and ability to work independently under field conditions.
    Willingness to work outdoors in varying weather conditions.
    Strong problem-solving skills and training skills sessions
    Ability to work independently and as part of a team.
    Excellent communication and interpersonal skills.
    Valid driver’s license and willingness to travel extensively to client fields areas.
    Proficiency in using diagnostic tools and equipment.
    Commitment to following health and safety regulations.

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  • Agriculture Field Technician (Katete) at TopFloor

    Description

    Our client, a regional powerhouse, providing high-quality and resilient agriculture inputs is looking to recruit Field Technicians around Zambia. The successful candidates will support farmers with technical advice, training and field assessments while driving customer engagement, order generation, and effective trade execution.
    Responsibilities

    Technical Support and Advice: Guide crop management, pest control, soil health, and sustainable farming practices.
    Training and Workshops: Organize and conduct training sessions and workshops for farmers to educate them on new techniques and technologies.
    Selection, Installation and management of Demonstration plots to the standards as set by the Company
    Conducting annual field days in designated locations
    Field Assessments: Conduct regular visits to farms to assess crop conditions, soil quality, and overall farm management.
    Data Collection and reporting: Collect data on agricultural practices, crop yields, and market trends. Prepare reports for management and stakeholders.
    Collaboration with Stakeholders: Work with local agricultural departments, NGOs, and research institutions to implement programs and initiatives.
    Community Engagement: Foster relationships with farmers and local communities to understand their needs and challenges.
    Problem-Solving: Address any challenges faced by farmers and provide actionable solutions.
    Customer Service-Generating orders from Agro-dealers and Farmers. Attending to complaints
    Trade Execution: Instore branding of posters, calendars, brochures etc.
    Supervise POS merchandising and displays in key retail areas.

     

    Requirements

    Diploma in Agriculture; Degree is preferred
    Minimum of 2 years’ experience in field technical support, agricultural field operations or a related role.
    Membership with Agricultural Institute of Zambia (AIZ).
    Knowledge of crop management, pest control, and soil conservation practices.
    Ability to collect and analyze agricultural data effectively.
    Good communication and interpersonal skills for working with farmers and teams.
    Proficiency in the use of agricultural tools and field equipment.
    Strong attention to detail and ability to work independently under field conditions.
    Willingness to work outdoors in varying weather conditions.
    Strong problem-solving skills and training skills sessions
    Ability to work independently and as part of a team.
    Excellent communication and interpersonal skills.
    Valid driver’s license and willingness to travel extensively to client fields areas.
    Proficiency in using diagnostic tools and equipment.
    Commitment to following health and safety regulations.

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  • Bar Lady at ENB Enterprise

    ENB Enterprise is recruiting on behalf of its client, 44 Liquor Store, for the position of Bar Lady.
    Location: Kasupe (Applicants from Barastone, Kasupe Yengayenga, Jamaica, Gorge, and surrounding areas are encouraged to apply)
    Salary: Not disclosed
    Deadline: 09/05/26
    Key Responsibilities:
    ✅Serve drinks and attend to customers professionally
    ✅Maintain cleanliness and organization of the bar area
    ✅Handle customer transactions and basic stock management
    Requirements:
    ✅Minimum 1 year experience in a similar role
    ✅Age between 20–30 years
    ✅Presentable, customer-friendly, and professional
    ✅Good communication and interpersonal skills
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  • Agency Coordinator at Zambia National Commercial Bank Plc

    Position Overview

    Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Namwala Agency:

    JOB PURPOSE
    Responsible for delivery of agency balance sheet and profitability targets by driving the sales and service agenda with a focus to meet MTP goals. To ensure acquisition of quality accounts and implore customer retention strategies that will ensure sustainability of business growth. To effectively manage process controls, resources and all operational activities of the agency including security and physical infrastructure of the building in line with Bank policy and Strategy. To ensure effective people management and growth.
    Under the supervision of the Cluster Manager the following are among the Job Key Responsibilities: –
    · 100% responsibility for Agency Balance sheet & profitability

    · Responsible for Retail Corporate and Business Banking sales
    · Growth of Private & Preferred segments
    · Strengthen corporate relationships by ensuring visits in collaboration with Relationship Team
    · 100% responsibility for Retail revenue and CIB Revenue
    · Responsible for setting performance targets for the team in collaboration with Cluster Manager, such as Deposits, Loans/Advances, Number of funded accounts, net interest income, fee and commission income and expenses, Banc assurance targets and aim to achieve and/ or exceed set targets.
    · Responsible for formulation of sales strategy/sales plans for the two segments in order to provide direction to the team.
    · To monitor sales performance against set targets and address any adverse variances on time for all Business Units
    · To be responsible for servicing of all customer segments at the agency including Business, Corporate and Agric customers in order to manage the segments for value.
    · To ensure Preferred and Private customers are relationship managed with customer contact plan executed according to agreed timelines for Private and Preferred Plus customers.
    · To identify low or no debit cards, mobile banking or online banking usage and engage customer to transfer in order to contribute towards the bank’s objectives
    · To ensure all customer instructions including BB, CIB and Retail
    · To ensure that loan applications for private banking customers are fast tracked.
    · To liaise with Service Coordinator daily in resourcing for the Front office service agenda for Retail and CIB sections of the Agency.
    · To track and monitor SLA on all transactions in order to meet / exceed customer expectations.
    · To ensure overall operational governance, risk and control is maintained

    To ensure agency self-audits are taking place monthly so that there is End to End compliance on the operational controls as laid down in the OPM.
    To ensure that there is effective management of processes, controls, resources and all operational activities of the agency including security and physical infrastructure of the building in line with Bank policy and Strategy

    · Provide clear and consistent guidelines on vision and strategic goals in order to attain full alignment with staff.
    · Manage staff and foster a positive environment that promotes the Zanaco values in the ways of working together.
    · To conduct in-agency training in areas of concern e.g. sales, complaints handling, process, operations, controls etc. is happening timely.
    · To agree targets with team members, monitor performance and performance reviews for each team members as per stipulated guidelines
    · To ensure monthly 1-on-1 sessions are held for each employee and support provided on developmental areas.

    Any other responsibilities or tasks as assigned by management.

    INTERNAL/EXTERNAL CONTACT

    External: Customers, local public officers,

    Internal: All Divisions.

    Requirements

    QUALIFICATIONS AND EXPERIENCE
    · Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
    · Degree in Business/Marketing or relevant field
    · At least four (4) years’ work experience in a sales & marketing role
    · Atleast 2 years’ experience in a leadership role as added advantage.
    · Credit analysis and origination experience
    · Ability to read business trends and develop insights to inform the decision-making process.
    JOB CORE COMPETENCIES
    · Planning and organization skills.
    · Excellent written and verbal communication skills.
    · Strong research, analytical and presentation skills.
    · Team player.
    · Ability to think creatively and innovatively.
    · Budget-management skills and proficiency.
    · Performance driven.
    · Analytical skills to forecast and identify trends and challenges.
    · Ability to work under pressure and deliver on deadlines.
    Understanding and proven knowledge of a wide range of marketing techniques, company’s current products and future concepts of banking sector

    Disclaimer

    ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
    Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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  • Technical Trainee: Brewing at AB InBev Africa

    Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

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    Economics

    The key purpose of this role is to address the acquisition of technical skills and experience for graduates as well as familiarize them with the company culture and principles. To enhance technical and leadership skills required to manage a beer making process and beyond. The Technical Trainee programme is a structured 18-month programme.
    Key outputs and responsibilities:

    Effective communication skills
    Good presentation skills
    Self-managed and assertiveness
    Must have the ability to communicate effectively at all levels of the business
    Creative and broad-minded thinker
    Dynamic Personality
    Must be a change agent (influential power)
    Self-starter and energetic
    Willingness to challenge the “status quo”
    Owner Mind-set
    Excitement to function in a dynamic and fast changing environment
    Problem Solver
    Passion for Beer and Brewing

    Profile:

    A completed BSc degree in Biological sciences, Chemistry or Chemical Engineering or equivalent BTech

    Additional information:
    Band: VIII
    AB InBev is an equal opportunity employer, and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted

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