Blog

Job Purpose: 
The Business Development Executive – Corporate Sales is responsible for driving revenue growth by identifying, acquiring, and managing corporate clients both field work and in-office duties. This role ensures the delivery of tailored solutions to meet client needs, builds and maintains strong professional relationships, and collaborates with internal teams to achieve sales targets. The position plays a critical part in expanding the company’s market presence, enhancing customer satisfaction, and contributing to the overall business strategy in the institutional and corporate sales sector.
Key Responsibilities
• Identify and acquire new corporate clients (offices, institutions, hospitality, events, etc.) for bulk and regular supply of beverage products.
• Maintain and grow relationships with existing corporate clients to ensure continued business.
• Create customized proposals and presentations tailored to client requirements.
• Negotiate pricing, payment terms, and contracts within company guidelines.
• Collaborate with internal teams (logistics, finance, marketing) to ensure timely delivery and service excellence.
• Track sales performance and submit regular reports on targets, leads, and client feedback.
• Stay updated with industry trends, competitors, and market dynamics.
• Represent the brand at B2B events, exhibitions, and corporate activations.
Requirements
• Diploma in Business, Sales or related field.
• 1–3 years of experience in B2B/corporate sales, preferably in FMCG or beverage sector.
• Excellent communication, presentation, and negotiation skills.
• Strong networking ability and customer-centric mindset.
• Proficiency in MS Office and CRM tools.
• Willingness to travel for client meetings and business development.
Sharing is Caring! Click on the Icons Below and Share

Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.

Department

Hidden (-999)

Position Overview

Pact, a non-profit organization based in Washington, DC, is implementing a DoS-funded project, Zambia Integrated Health Activity (ZIHA) on a contract basis. ZIHA is supporting PEPFAR objectives of 95/95/95 and providing service delivery and technical assistance to improve Maternal, Newborn, and Child Health (RNMCH). ZIHA will improve, sustain, and further integrate HIV/AIDS and MNCH services at the health facility and community levels and ensure that client-centered, high-impact, high-quality services are available to all Zambians. Pact has an immediate need for highly competent citizens to fill this position.
Pacts exist to help create a world where those who are poor and marginalized exercise their voice, build their own solutions, and take ownership of their future.
Buy vitamins and supplements

Key Responsibilities

Key Responsibilities
1. Provide visibility and Strengthen laboratory services in all ZIH supported health facilities within the Hub and Catchment area.
2. Work with other partners to ensure that testing services supporting VL, EID, HPV, DRT and CD4 are enhanced.
3. Be part of the team that ensures sample collections, sorting, separation,storage, results entry (registers and electronic), results sorting and delivery are properly managed.
4. Be part of the Hub Catchment Viral Load demand creation team and ensure facilities have the necessary supplies and registers needed for Viral Load, Early Infant Diagnosis, HPV, HIV DRT Testing, CD4 services.
5. Work with MoH counters part to ensure that laboratory equipment supporting VL, EID, HPV, DRT, CD4 are in good working condition.
6. Facilitate development and implementation of appropriate and applicable SOPs for VL, EID, CD4,HPV and DRT for sample collections, transportation, Packaging and Storage.
7. Working closely with GRZ counterparts at District Hub level to implement and strengthen the sample /courier referral system..
8. Ensure that motorbikes/vehicles carry out courier services in line with planned routes and submit motorbike claim sheets in a timely manner.
9. Provide regular feedback to the Provincial Laboratory Services Manager and local supervisory Teams.
10. Work with the GRZ and supply chain counterparts to plan and organize stock adjustments to avert stock out of essential laboratory commodities e.g. HIV Test Kits.
11. Work with MOH counterparts to ensure that commodities reports are submitted timely.
12. Ensure support for implementation of Laboratory Quality Management Systems including Biosafety Biosecurity in supported laboratories.
Buy vitamins and supplements

Basic Requirements

Diploma in Biomedical Sciences with five (5) years’ relevant working experience.
Bachelor’s degree in biomedical sciences with three (3) relevant years’ working experience.
Registered with the Health Professions Council of Zambia.
Member of the Biomedical Society of Zambia

Preferred Qualifications

Experience with PEPFAR-funded projects in Zambia, including technical understanding of PEPFAR 3.0 indicators and managing for performance.
Ability to sustain interpersonal and professional relationships with internal colleagues and contacts in donor and partner organizations.
Strong planning and time management skills.
Ability to multitask, adapting to frequently changing priorities
Being able to work effectively with GRZ through DHOs and health facilities.
Knowledge of Zambia Consolidated Guidelines in ART management
Good oral and communication skills.
Computer literate especially in word, excel, power point.
People centered change agent and a unifying player in multi-disciplinary teams

Sharing is Caring! Click on the Icons Below and Share

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
 

Job Description

The Key Purpose of the Crop Trial Management Officer role is to be responsible for planning, coordinating, supervising, analyzing, and reporting on agronomic research strategies focused on specific crops such as Barley, Sorghum, and Cassava across Zambia. This position aims to ensure a sustainable and reliable supply of high-quality, high-yielding crops while fostering collaboration between various stakeholders.
 
Key Roles & Responsibilities:

The Crop Trial Management Officer plays a vital role in executing research and development projects, driving improvements in the One Supply Chain strategy.
Research Project Design & Planning – Participate in the development of local research projects aligned with business needs and sustainability goals.
Project Execution & Supervision – Implement research trials according to the country plan, ensuring scientific rigor and adherence to best practices.
Manage trial logistics, including inputs and equipment.
Coordinate with agronomy teams and field staff for trial execution, including setup, maintenance, and data collection.
Act as the Single Point of Contact (SPOC) between the Research Agronomist, local agronomy teams, Global Barley Research, and Brewgen to drive communication and project alignment.
Data Collection, Analysis, & Reporting
Directly reporting to the Research Agronomist for AB-Inbev Africa, and the Country Agriculture Manager
Communicate regular updates on trial progress and challenges through routine engagement with the in-country agro team and Research Agronomist.
Coordinate the capture and collection of agronomic data for each trial.
Participate in data review and analysis, supporting the development of reports.
Maintain transparent and well-documented records for all data and reports for reference and follow-up studies.
Collaboration & Stakeholder Engagement
Engage with research organizations, government bodies, input suppliers, and other stakeholders to facilitate structured and well-managed projects focused on business-specified crops.
Budgeting & Resource Management
Co-develop and manage project budgets, tracking expenses to ensure effective and efficient use of available funds.
Oversee the maintenance and functionality of trial equipment, building a budget for maintenance.
Identify cost-saving opportunities while maintaining research quality and objectives.
Knowledge Dissemination
Annually update or develop new crop protocols for each crop and variety.
Capacity Building & Knowledge Transfer
Train and mentor junior agronomists, field staff, and partners on research methodologies, data collection, and best practices specific to business-specified crops.
Develop knowledge-sharing materials and conduct workshops to enable agronomy teams to effectively apply research insights.

 
Key Attributes & Competencies:

Strong analytical and statistical skills, with experience using relevant software for data analysis.
Familiarity with agronomic research methods, including trial design, data collection, and reporting.
Excellent teamwork and collaboration abilities.
Strong project management skills, capable of handling multiple projects and managing budgets effectively.
Exceptional interpersonal skills for effective collaboration and stakeholder engagement.
Outstanding written and verbal communication skills for effective reporting, publication, and knowledge transfer.

 
Minimum Requirements:

Degree in Agronomy, Plant Science, or a related field.
Minimum of 3 years in agronomic research, field trial management, or a related role within the agricultural sector.
Proven track record in agricultural fieldwork.
Valid driver’s license with at least 3 years of driving experience.
Proficient in English.
High-level computer skills in multiple programs.
Important Travel: This position requires frequent travel across Zambia to run research trials and engage with stakeholders on business-specified crops.
Advantageous: Familiarity with African agricultural systems and a commitment to sustainable practices.
Advantageous: Experience working with research organizations.

 
Additional Information:

Band: VIII

 
The advert has minimum requirements listed. Appointments will be made in line with ABInBev employment equity plan (where applicable) and talent requirements. Assessments and background checks form part of the recruitment process. Management reserves the right to use additional/ relevant information as criteria for short-listing.

Sharing is Caring! Click on the Icons Below and Share

Addis Ababa Dr, Lusaka, Zambia
Full-time
Business Segment: Group Functions

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To enable the execution of Compliance Risk Management processes and activities within a specific business/functional area, to ensure that the area is undertaken in a compliant manner to avoid operational losses, fines, penalties or reputational damage to the organisation and enable the competitive advantage of the organisation.
Zambia real estate
Risk, Regulatory, Prudential & Compliance

Review compliance frameworks, standards and procedures in the context of a functional area and advise on their customisation or amendment, where necessary.
Maintain and align the compliance manual to ensure it is appropriate for the unique regulatory requirements of a functional area.
Review compliance training material to ensure that it is appropriate for the needs of the functional area therefore providing sufficient understanding and awareness compliance requirements within the relevant area of operations and deliver bespoke face-to-face training where required
Keep abreast of and analyse regulatory and legislative developments, applicable across the business unit in order to deliver expert advice to relevant stakeholders.
Complete and maintain a Business Unit specific Regulatory Universe to effectively enable the organisations adherence to the required legislative requirements.
Proactively identify and address gaps in controls, processes and procedures as well as advise on and monitor remediation plans to address any short-comings.

Qualifications

Type of Qualification: First Degree
Field of Study: Audit
Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Legal
Experience Required
Business Enablement
Compliance
5-7 years
The role requires a Compliance professional with a sound knowledge of the relevant regulatory requirements and upcoming developments applicable to a specific Client Segment / business area / Functional area as well as a solid understanding of banking products and activities.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches
Articulating Information
Checking Things
Convincing People
Developing Expertise
Documenting Facts
Embracing Change
Exploring Possibilities
Interpreting Data
Making Decisions
Providing Insights
Upholding Standards

Technical Competencies:

Evaluation of Internal Controls
Financial Acumen
Financial Industry Regulatory Framework
Legal Compliance
Process Governance
Risk Awareness

Sharing is Caring! Click on the Icons Below and Share

Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Corporate & Investment Banking at Kitwe Business Centre:

Role Description

Origination and review of Corporate & Investment Banking credit applications for presentation to Credit Department, Main Credit Committee and Board for approval. Pro- actively support the sales force by assessing credit risk of assigned portfolio/accounts with a view to minimizing loss and maximizing Risk Adjusted Revenues through the Credit review process and assist with account maintenance
JOB RESPONSIBILITIES
· Analyse corporate customers’ risk using credit skills, ratio analysis, cash flow projections using bank’s provided platforms, evaluation of parent support policies, credit grading and judgment of management and strategy
· Jointly structure facilities with Relationship Managers to meet individual client’s needs with a view to maximizing earnings and minimizing risk and bad debts
· To understand customer needs and inherent credit risk and act upon them
· Carry out research work and analyze market information so as to counter competitive pressures
· To ensure that all credit conforms to internal Credit Policy and regulatory guidelines
· Monitoring of credit quality and risk with the Relationship Manager by highlighting early warning signs of credit deterioration.
· Obtaining and analysis of financial statements and raising appropriate concerns
· Recommending minimum pricing ranges/ risk margins using exiting tools
· Regular review of credit worthiness of clients using credit scoring techniques and other monitoring tools that may be available from time to time
· Audit preparedness at all times and Prompt co-operation with regulators and internal auditors where we have been inspected by regulators/internal audit
· Any special projects or adhoc roles that may be assigned
MANAGEMENT DIMENSION
· Review all Commercial /F & A MCC credit papers with turnaround time of 5 days and 12 days for renewals and new business respectively
· Internal NPS for NEW applications
· Accompany Relationship Managers on Client Calls. One Mandatory call pre-review call.
· Undertake financial spreading and credit risk scoring using Moody’s Analytics tool
· Corporate credit- written escalation to Unit Head within 3 days of occurrence of any challenges in the credit process
· Credit application register and turnaround Time (TAT)to be completed for all applications
· Ensure own continuous professional development
· Ensure own Leave management for self does not exceed maximum of 5 carry over days by year end
· To ensure monthly tracking of Credit application turnaround time (TAT)

Requirements

Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
· University degree in a Business-related Field or professional qualification from a recognized university.
· Diploma in Banking and Finance as added advantage
· Minimum of six (6) years in a related role particularly in a corporate credit
· Expertise in credit structuring, evaluating risk, financial analysis and industry analysis.
· An in-depth knowledge of advanced lending techniques, products, trade finance, cash management or Investment instruments.
· Demonstrated selling, negotiation and communication skills.
· Demonstrates Sound knowledge of business conditions, banking and commercial laws and regulations.
·

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

Sharing is Caring! Click on the Icons Below and Share

Job Description

      Lumwana Mining Company seeks to recruit highly motivated and committed employees for the positions of Superintendent – Drill and Blast Planning to join the versatile Mine Planning Team. We are in search of individual who can champion Barrick’s DNA by:
Productivity software

Communicating Honestly, Transparently, and Acting with Integrity
Exhibiting a Results-Driven approach
Delivering solutions that are Fit for Purpose
Dedicating themselves to Building a Sustainable Legacy
Taking Responsibility and being Accountable
Committing to Zero Harm
Cultivating strong and meaningful Partnerships

Reporting to the Manager – Technical Services, you will be responsible for leading and managing the drill and blast team to ensure the safe, efficient, and cost-effective execution of all drilling and blasting activities.
Your duties will include but are not limited to the following:

Develop, review, and approve all drill and blast designs for production, pre-split, trim, and double bench shots while ensuring charge distribution plan for explosives within each hole is controlled near pit wall face to minimize damage and over break
Ensure all designs comply with geotechnical recommendations, mine planning geometry, and safety standards.
Oversee field implementation, verifying drill accuracy (position, depth, and inclination).
Implement best-practice designs to achieve desired fragmentation while minimizing fly rock, vibration, overbreak through application of buffer blasting, controlled blasting techniques and hole orientation & angle.
Manage double benching blasts to maintain final wall control, berm retention, and overall slope stability by having full depth understanding of the Geological assessment such as rock mass characterization and Geotechnical data
Conduct pre- and post-blast inspections to confirm compliance with designs and identify improvement opportunities.
Lead continuous improvement programs in fragmentation quality, blast energy distribution, and powder factor optimization.
Use drone imagery, photogrammetry, and fragmentation analysis tools (such as portal metrics, shovel metrics) to quantify outcomes and refine future designs.
Identify and address causes of berm loss, backbreak, and poor wall profiles through design adjustments and operational training.
Develop and maintain performance databases to track trends in fragmentation, dilution, and excavation efficiency.
Work closely with OEMs and explosives suppliers to trial new technologies and improve blast performance, reduce costs and increase productivity for the super pit.
Supervise the drill and blast engineers & QAQC field teams, ensuring consistent technical execution and adherence to design.
Provide mentorship and training to engineers to strengthen technical capability.
Coordinate closely with Mine Planning, Geotechnical, and Operations to ensure alignment between design intent and execution.
Support the Long-Term Planning Superintendent with design feedback for future pit stages and slope optimization.
Track performance metrics including fragmentation index, wall control compliance, drilling accuracy, and powder factor variance.
Produce detailed post-blast reports and monthly dashboards summarizing performance trends, costs, and corrective actions.

 
Qualifications and Experience:

Bachelor’s in mining engineering or equivalent Minimum of 6 years’ experience in open pit drill & blast operations. 
Strong understanding of fragmentation mechanics, wall control, and blast vibration management.
Must have prior experience in the similar role or Supervisory role.
Proficiency in blast design and analysis software
Valid blasting license and sound knowledge of relevant explosives legislation
Good communication skills.
Must have a valid driver’s license,
Proficient in Drill and blast software packages but not limited to Vulcan
Member of Engineering Institution of Zambia (EIZ)

                                       
What We Can Offer You:

A comprehensive compensation package including bonuses and site-specific benefits
The ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to grow and learn with industry colleagues
Access to a variety of career opportunities across the organisation

Barrick has a strong commitment to environmental, health and safety management.
Buy vitamins and supplements
Barrick offers employment opportunities to both qualified women and men.
Women who meet the above qualification are strongly encouraged to apply.

Sharing is Caring! Click on the Icons Below and Share

Role Description
At MBHS, an Occupational Health (OH) Nurse works closely with the Occupational Health Doctor/s and other Occupational Health Nurses, Technicians and administrative staff to provide high quality care to all clients that visit the facility. They are often the first point of contact for all clients, visitors and health care professionals accessing MBHS OH services.
Buy vitamins and supplements
Our Occupational Health Nurse conducts herself/himself in a professional manner and always demonstrates good customer service towards all our clients, visitors, health professionals and MBHS employees.
All MBHS OH Nurses must provide client-centred, compassionate, competent and quality care. They must adhere to the MBHS and General Nursing Council of Zambia’s Code of Conduct and must practise safely and ethically at all times according to the MBHS standards and values.
 
Key Accountabilities
 
Buy vitamins and supplements

Ensures that MBHS standard operating procedures (SOPs) and policies are followed with regards to the efficient organisation and day-to-day running of the occupational health services and nursing care that is in keeping with Zambian nursing scope of practice.

All MBHS SOPs are read, understood and signed for policy compliance.

Provide nursing care that is always respectful, ethical, compassionate, competent, caring and professional.

Receive, assist and direct clients in a courteous, efficient and welcoming manner projecting a positive, friendly and professional image.

Buy vitamins and supplements

Be available to work any overtime when required during busy periods.

Must be accessible at all times when scheduled for work.

Maintain client dignity and confidentiality at all times. Make ethical decisions related to consent and confidentiality. Any breach in client confidentiality will result in a disciplinary action.

Maintain effective timekeeping of OH operations to ensure that the service runs smoothly and with minimum total time spent at the OH department.

Promote high quality occupational health screening by performing daily/weekly checks and quality testing on all OH medical equipment if required and trained to do so. Report any faults or inaccurate results immediately to the OH Nurse-Technician/Unit leader, Occupational Doctor or CMO for review and repair.

Key Responsibilities
Occupational Health Services
 
Buy vitamins and supplements

Ensure administrative duties such as registering clients, entering information on the documentation or electronic health record system are done timely and correctly.
Assist clients with completing documentation as required for the occupational health examinations.
Triage clients by checking vital signs (pulse, blood pressure, temperature and oxygen saturation) and conducting weight and height checks and assisting in conducting musculoskeletal screening tests.
Prepare and tidy the doctor’s consultation room before/after clients as required.
Must demonstrate competence in effectively using the spirometer, audiometer and vision equipment and ability to understand the parameters of abnormal readings.
Inform the Unit leader or OH doctor immediately of any abnormal test results.
Ensure all OH screening results are uploaded on the Electronic Health Records System and/or signed, dated and filed in the correct client’s medical folder.
Promote high quality screening by following respective procedures as directed by the Unit Leader or OH Doctor.
Act as a chaperone for clients when requested.
Maintain hygienic and safe work environments in compliance with the department’s Standard Operating Procedures (SOPs) and the MBHS Infection Prevention and Control (IPC) policy.
Attend clinic and department meetings when scheduled and raise any issues with regards to improvement in OH service or client care.
Ensure that OH client files are complete and have necessary documentation present – like consent forms, pre-employment, periodic and exit screening & examination, laboratory results, and any diagnostic testing, any fitness to work certificates and injury on duty reports and follow-up assessments – before being presented to the OH doctor.
Ensure that all follow up visits for client assessments are carried out in a timely manner.
Conduct daily calibration of spirometers and sign and file appropriately when required and trained to do so.
Carry out daily biological calibration of audiometers, when required and trained to do.
Carry out daily listening checks of audiometers and the background noise checks in the booths when required and trained accordingly.
Carry out otoscopic examinations prior to audiometry testing, once trained to do so.
Continually demonstrate adherence to the Infection Control Policy, especially maintaining proper hand washing technique. Use and maintain correct personal protective equipment (PPE) where appropriate.
Support and/or mentor new members of staff as directed by the Unit Leader/OH Doctor/CMO.
Promote good health and client-centred care through patient education on recognising occupational hazards.
Attend mandatory role specific in-house training, as directed by the unit leader or training coordinator.
Comply with MBHS sickness and absenteeism policy.
Comply with the MBHS uniform policy.
Comply with all legal regulations set out by NMCZ or Health Professional Council of Zambia.

Customer Service
 

Establish a good rapport with all clients and maintain a good bedside manner at all times.
Demonstrate good customer service by listening to client’s concerns
Be polite and respectful to clients and their families, and staff at all times.
Report any evidence of poor customer service (i.e. bullying, rude behaviour, yelling etc.) to the CMO or HR Manager.

Administrative Functions and Reporting
 

Ensure client demographic information is correctly recorded on the computerised system as well as documentation.
Assist with maintaining OH department registers for services, including but not exclusive to hearing loss, pre-employment periodicals, exit medicals, follow-ups, injury on duty and fitness to work registers if required by supervisor.
Ensure all incident and adverse event reporting is carried out according to MBHS SOP.

Professional
 

Previous experience working as a registered nurse in a medical setting is essential.
Previous experience working as an OH Technician or OH Nurse is an added advantage.
Attend in-house training to maintain up-to-date knowledge and competence.
Able to demonstrate initiative and a proactive approach to problem solving.
Demonstrates safety awareness for self and others.
Demonstrates effective teamwork with other members of the healthcare team.
Computer literate in Microsoft ‘Word’ and Microsoft ‘Excel’.

General
 

Proficient in written and spoken English.
Always adhere to the MBHS uniform policy and code of conduct.
May be required to travel to other MBHS facilities.
Must be honest, trustworthy and act with integrity at all times.
No consumption of alcohol is allowed whilst on duty. Intake of alcohol while off duty is allowed but inebriation is forbidden in public.

Quality Management
 

Proficient in managing infection control procedures.
Upon request, conduct self-audits to ensure that the quality of services provided at MBHS is maintained at a high standard.

Educational Requirements
 

Must have a current RN qualification (essential) following completion of Diploma in Nursing (essential)
Must have a current practising licence from the NMCZ.
Training in occupational health nursing with certification would be an asset.
Training in Audiometry, Spirometry and Vision testing with appropriate certification will be an asset
Computer literacy
2 to 3 years experience

Sharing is Caring! Click on the Icons Below and Share

PURPOSE OF ROLE
At Mary Begg Occupational Health our Administrative Assistant acts as a first point of contact for all patients, clients, visitors and health care professionals. He/she assists new clients with their clinic registration process, advises clients on MBHS services and availability of doctors for consultation visits on a daily basis and retrieves the patient’s medical health record, liaises with nursing and medical staff to direct patients to the appropriate consultation rooms or required for assessment and treatment.
Our Admin Assistant conducts herself/himself in a professional manner and always demonstrates good customer service towards all our clients, visitors, health professionals and MBHS employees.
Key Role Accountabilities
 

Ensure that MBHS standard operating policies and procedures are followed with regards to the efficient organisation and running of the clinic’s front office department.
Demonstrate ability to work competently in the front office and assist all clients and visitors seeking medical or urgent care services promptly and efficiently.
Treat all clients and visitors in a caring, courteous and respectful manner and demonstrate good customer service at all times.
Assess patient waiting times for all appointments to ensure that patient flow is minimal.
Always adheres to the MBHS Code of Conduct and provides high quality, professional and friendly service at all times.
Need to be able to work independently.
Unconditional acceptance of the Mary Begg confidentiality agreement regarding patient information, staff information and all matters relating to Mary Begg business. Failure to comply will result in disciplinary action and/or dismissal from post.

KEY RESPONSIBILITIES

Receive, assist and direct clients in a courteous, efficient and welcoming manner projecting a positive, friendly and professional image.
Ensure the front office is presentable. Using appropriate MBHS infection control procedures, maintain your own work environment in a tidy and safe way and free from hazards.
Always demonstrate a warm outgoing personality, with the ability to interact in a supportive manner with persons of all backgrounds and cultures.
Assist clients in completing any required information and registration forms. Answer any questions the patient may have and if unable to do so refer to an appropriate staff member.
Oversee client registration, thoroughly update the required attendance register.
Receive and make telephone calls as instructed. Identify yourself openly. Speak clearly and politely. Divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.
Manage all administrative communications between the clients; client companies and the department this includes, but is not limited to scheduling appointments and providing feedback as per agreed procedures regarding fitness status.
Ensure Fitness Certificates are issued and communicated to the relevant client as per agreed procedures.
Ensure that the Department’s Daily, Monthly and Annual Statistics are sent as per agreed procedure in a timely manner.
Manage the Dept. Appointments – Updating all return reviews dates in a careful manner.
Contact all missed attendance no later than 24hrs of a missed review appointment as part of client compliance or escalate as per agreed procedures.
Complete Billing requirements as per agreed procedures.
Participate in admin projects that include regular file inspection and archiving.
Notify the line supervisor, Chief Medical Officer or senior management staff when an issue or incident arises with a client or staff member.
Assess and report any problems with the computer programme or hardware to the IT Department, or any other member of management if IT is not available.
Assist the clinical team with ensuring equipment maintenance is scheduled and conducted as per agreed procedures.
Comply with all MBHS policies.
Participate in-house Dept. training and present on an allocated topic.

REQUIRED TECHNICAL SKILLS, TRAINING & EXPERIENCE

Diploma in Business Administration or any related field.
Must have at least 2 – 3 years’ experience working experience in front office operations required.
Proficiency in any business information system or custom relationship management system.
Previous experience working in Occupational Health is not mandatory but will be an asset.
Previous experience working in records management will be an added advantage.

Sharing is Caring! Click on the Icons Below and Share