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We’re Hiring: Marketing Executives
Join The Fumigation Expert Zambia — a leading brand in pest control and sanitation solutions.We’re looking for vibrant and results-driven Marketing Executives to promote our services, grow sales, and expand our client network.

Requirements:
• Diploma or Degree in Marketing or related field.• Experience in marketing, sales, or business development.

Key Duties:
• Run marketing campaigns and achieve sales targets.• Identify and engage potential clients.• Bid for tenders and manage proposals.• Conduct market research and recommend strategies.

Skills:
• Excellent communication and negotiation.• Strong interpersonal and presentation skills.• Proactive, creative, and goal-oriented.
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Exciting Career Opportunity
Team Lead, Contact Centre under the Customer Experience Department.
We are hiring!
Access Bank Zambia is seeking to recruit a self-motivated, enthusiastic, and innovative person to fill the role of Team Lead, Contact Centre under the Customer Experience Department based at Mulungushi, Lusaka, Zambia.
Why the role exists
To lead the Contact Centre Agents in managing customer feedback received through various channels and outbound campaigns efficiently and effectively while ensuring the team exhibits high levels of communication skills and responsiveness to customer issues and support with income generation through sales campaigns and cross sales. This role reports to the Contact Centre Manager.

What you will be responsible for
1.Customer experience management

Lead Agents in handling customer feedback via the Toll free and the social media channels and ensure timely resolution of queries and complaints.
Act as an escalation point for unresolved calls and ensure 100% logging of complaints for tracking.
Facilitate communication between management and the Team to implement strategies that enhance customer satisfaction.
Support in identifying the root cause of customer pain points in conjunction with other internal stakeholders to minimise repeat calls.

 
2.Performance monitoring and reporting
 

Monitor team performance and adherence to daily work plans.
Conduct call quality checks and share findings to improve service delivery.
Produce monthly reports for the Service Quality Committee highlighting performance gaps and trends.

3.Training and development

Coordinate training on systems, new products, and services to keep the team updated.
Provide coaching and mentoring, and conduct unbiased quarterly performance appraisals.
Ensure use of approved scripts and resolution procedures during customer interactions.

4.Outbound campaigns and sales support

Lead Agents in executing outbound campaigns aligned with business growth objectives.
Identify cross-selling opportunities and generate quality leads for the sales team.
Support business units with targeted outbound initiatives to drive engagement.

5.Quality assurance and compliance

Perform regular system checks and ensure 100% adherence to policies, procedures, and manuals.
Manage adherence to customer authentication processes to eliminate fraud risks.
Ensure all correspondence and complaints are accurately recorded for reporting as per SLA.

6.Stakeholder engagement and escalation management

Engage internal stakeholders to follow up on escalated queries and unresolved issues.
Support Agents with follow-ups to minimize repeat calls from clients.
Escalate system issues promptly through appropriate channels.

7.Brand Representation and strategic alignment

Demonstrate pride and alignment with the Access brand, values, and culture.
Maintain a high-level understanding of the bank’s strategy and revenue drivers.
Build strong internal relationships to leverage expertise and support business goals.

 
Requirements (Qualification, skills and experience)
 

Grade 12 School Certificate with 5 credits including English & Mathematics.
Degree or equivalent qualification in Banking/Business Administration or any related Business related discipline.
Proficiency in MS Office (Word, Excel, Power point and Outlook).
Successful candidate will be required to provide verified academic qualifications by the Zambia Qualifications authority (ZAQA).

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Overview
 
We are Recruiting!
Our client, a High-Volume Grocery Store, is looking for a Country Bakery Manager to join their team in Lusaka.
If you are interested or would like to know more, please click the link below.
Position Overview
We are seeking a dynamic and experienced Country Bakery Manager to lead and oversee the operations of 42 bakery outlets across Zambia. This strategic role is responsible for driving performance, ensuring consistent product quality, optimizing processes, and leading a large team of regional and store-level bakery staff. The ideal candidate will bring a blend of operational excellence, people leadership, and a passion for baked goods within a high-volume retail environment.
Key Responsibilities

Operational Leadership

Oversee daily operations of 42 bakery units across the country, ensuring consistency in quality, hygiene, and customer service.
Develop and implement standardized operating procedures and production schedules.
Monitor and analyze bakery performance metrics, including sales, waste, and productivity.

Team Management & Development

Lead, mentor, and support regional bakery supervisors and store-level bakery teams.
Conduct regular training programs to upskill staff on baking techniques, food safety, and customer service.
Drive a culture of accountability, teamwork, and continuous improvement.

Financial & Strategic Oversight

Manage bakery budgets, cost controls, and profitability targets.
Collaborate with procurement and supply chain teams to ensure timely delivery of ingredients and supplies.
Identify growth opportunities, new product lines, and seasonal offerings to boost revenue.

Compliance & Safety

Enforce compliance with health and safety regulations, HACCP standards, and internal policies.
Address operational risks and implement corrective actions where necessary.

Stakeholder Engagement

Liaise with store managers, regional operations teams, and executive leadership to align bakery goals with broader retail strategy.
Represent the bakery division in cross-functional meetings and strategic planning sessions.

Product Quality & Innovation

Ensure all bakeries adhere to brand standards for taste, presentation, and freshness.
Work with R&D and marketing teams to develop and launch new baked products.
Conduct regular site visits and audits to maintain quality assurance.

Qualifications & Experience

Minimum of 8 years’ experience in bakery operations, with at least 3 years in a senior or multi-site management role.
Proven track record in managing large teams and driving operational excellence.
Strong understanding of commercial baking, food safety standards, and retail dynamics.
Diploma or degree in Food Technology, Culinary Arts, Business Management, or related field.
Experience working in a grocery chain or FMCG environment is highly desirable.

Skills & Attributes

Exceptional leadership and communication skills.
Strong analytical and problem-solving abilities.
Ability to travel extensively across Zambia.
Passion for baked goods and customer satisfaction.
High level of integrity and professionalism.

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About CBM
CBM (registered as CBM Christoffel-Blindenmission Christian Blind Mission e.V.) is an international development organisation committed to improving the quality of life of persons with disabilities in the persons communities of the world. Based on our Christian values and more than 100 years of professional expertise, we address poverty as a cause and a consequence of disability. We work in partnership to create an inclusive society for all.
About the role:
The Learning and Adaptation Specialist will provide strategic leadership in fostering a culture of continuous learning, evidence-based decision-making, and adaptive management across CBM’s initiatives and country offices. In this role, you will design and facilitate reflective learning processes, develop and manage knowledge-sharing platforms, and build staff and partner capacity to capture, synthesize, and apply learning through innovative tools and compelling storytelling. The primary objective of the position is to ensure that learning is systematically integrated into programmatic and strategic decision-making, driving meaningful change, inclusive participation, and improved outcomes across the organization.
This position is only filled locally in one of CBM’s permanently established entities: (ex: Berlin or Bensheim (Germany), the UK (Cambridge or remote), the US (remote), Nairobi (Kenya), Abuja (Nigeria), Lomé (Togo), Yaoundé (Cameroon), Lusaka (Zambia), Addis Ababa (Ethiopia), Guatemala City, Kampala (Uganda), Niamey (Niger), etc.
Local contractual conditions of the respective country will apply. Expatriation is not intended.
These are your responsibilities

Facilitate learning and adaptation by embedding reflective practices, promoting knowledge exchange, and fostering evidence-based change across initiatives and countries.
Develop mechanisms to communicate right-sized data to decision-makers.
Strengthen staff and partner capacity through tools, workshops, and processes that capture, synthesize, and apply knowledge to inform strategies and decision-making.
Lead cross-country learning through Pause and Reflect sessions, Global Learning Forums, peer exchanges, and the MERLA Community of Practice, ensuring lessons are documented, shared, and applied.
Develop and manage knowledge products and digital tools (e.g., AI, visualization platforms) to expand access and engagement.
Translate technical learning into clear narratives and build staff capacity in storytelling to generate impactful learning assets.
Lead the Learning Agenda by identifying priorities, documenting findings, and sharing lessons across stakeholders.
Support change management by capturing and sharing programmatic adaptations and integrating MERLA into fundraising processes.
Develop metrics to assess the reach and influence of learning on decision-making.
Represent CBM at meetings, conferences, and with partner networks, and contribute to reports, presentations, and other knowledge products.
Travel periodically to CBM country offices to facilitate learning, capacity exchange, and partner engagement.

These are your qualifications

Master’s degree in a relevant field (e.g., Communications, Organizational Learning, International Development, Public Health, Social Sciences).
Proven expertise in facilitating data-driven learning and culturally sensitive strategic communications.
Experience convening in-person, virtual, and hybrid learning events.
Demonstrated ability to develop knowledge products and communications materials (e.g., reports, briefs, presentations, newsletters, blogs).
Experience in capacity strengthening through training, coaching, or mentorship.
Strong facilitation, organizational, and project or event management skills.
Familiarity with knowledge management systems and digital learning platforms.
Independent, agile, and flexible working style with strong collaboration skills across diverse teams and stakeholders.
Professional-level proficiency in English (reading, writing, speaking); proficiency in French preferred; additional languages an asset.
Identification with Christian values and alignment with CBM’s mandate.

What we offer

A meaningful position with a lot of creative freedom in the world’s leading organisation in the field of Disability Inclusive Development
A fair salary and other social benefits based on the local conditions in the country you apply for
An approachable, agile organisation with self-reliant people in a diverse and collegial team and great team spirit

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Company Description
Kafue Gorge Lower Power Development Corporation Limited (KGL) is domiciled in Chikankata District, Southern Province of Zambia and is involved in power generation. As a provider of energy services, KGL has a passionate team of diverse professionals working to efficiently and effectively deliver the contracted energy services. We are committed to the attainment of excellence in our service delivery and therefore understand that having highly qualified and competent human capital is pivotal to achieving our mandate.
To this effect, KGL is hereby inviting suitably qualified personnel to fill the following position:
Role Description
CIVIL ENGINEER – DAM SAFETY & STRUCTURAL PERFORMANCE
REPORTING TO: PRINCIPAL ENGINEER CIVIL INFRUSTRUCTURE & DAM SAFETY
KEY RESPONSIBILITIES INCLUDE;
• Conduct routine inspections of dams, reservoirs, and appurtenant structures to identify signs of distress, seepage, erosion, or structural degradation.
• Install and maintain instrumentation (e.g., piezometers, inclinometers, and seepage monitors) for dam safety surveillance.
• Collect and analyze data from monitoring systems to support risk assessments and early warning systems.
• Assist in preparing detailed drawings and technical documentation for civil structures.
• Support geotechnical and structural design teams with data analysis and drafting.
• Monitor construction activities to ensure compliance with dam design specifications, safety codes, and environmental regulations.
• Perform field tests on construction materials (e.g., concrete, asphalt, soil compaction, rockfill) and document results.
• Coordinate with contractors and site personnel in the resolution of technical issues during construction.
• Maintain and update project GIS database including site surveys, maps, and drawings.
• Assist in the development of maintenance procedures and be responsible for the execution of the same.
• Provide Structural Performance Analysis of Civil Structures.
• Operate and maintain a variety of mechanical, digital, analogue, wireless, computerized, and other equipment required for Dam and Structural monitoring
MINIMUM QUALIFICATIONS AND SKILLS
• A Bachelor’s Degree in Civil Engineering from a recognized Institution.
• Minimum of five (5) years of experience working as a Civil Engineer in a utility or in the private sector and experience with design, construction, or operation of hydropower projects or other major Civil infrastructure.
• Must be prepared to undertake further development of technical or leadership skills through participation in internal and external training and development.
• Thorough knowledge and careful use of structural monitoring instruments, survey and laboratory equipment
• Possess initiative and mature judgment with the ability to make and implement sound decisions
• Knowledge of Civil Construction Management
• Experience in Road Construction
• Ability to prepare technical reports in a clear and concise manner
• Conversant with Civil Engineering tools and software (e.g. AutoCad, Revit and Robot)
• Must be a member of Engineering Institute of Zambia (EIZ)
•Must be a Registered Engineer, REng
TENURE OF EMPLOYMENT
• An initial contract of three (3) years fixed term contract.
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Department: Executive Office
Reports To: Chief Executive Officer (CEO)
Position Overview
Ztech Consultancy is seeking a highly organized, proactive, and reliable Personal Assistant to the CEO. The ideal candidate will provide comprehensive administrative and executive support, ensuring the smooth coordination of the CEO’s daily operations, communications, and strategic priorities.
This role requires exceptional discretion, professionalism, and the ability to handle confidential information while maintaining a high level of efficiency and attention to detail.
Key Responsibilities

Manage the CEO’s calendar, appointments, and travel arrangements.
Handle correspondence, emails, and phone calls on behalf of the CEO.
Prepare reports, presentations, and meeting documents as required.
Coordinate meetings, take minutes, and follow up on action points.
Assist with planning and execution of company events or executive projects.
Maintain a high level of confidentiality and professionalism in all matters.
Liaise with internal teams and external stakeholders on behalf of the CEO.
Track key priorities, deadlines, and ensure timely completion of tasks.
Perform general administrative and office support duties as assigned.

Qualifications & Skills

Diploma or Bachelor’s Degree in Business Administration, Management, or related field.
Minimum of 3 years’ experience as a Personal Assistant, Executive Assistant, or in a similar administrative role.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
High proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
Ability to maintain confidentiality and demonstrate sound judgment.
Professional appearance and conduct.

Preferred Attributes

Strong time management and problem-solving skills.
Flexibility to adapt to dynamic schedules and priorities.
Discretion, loyalty, and a proactive approach to challenges.

Salary & Benefits

Competitive salary based on experience.
Performance-based review after 7–12 months.
Professional growth and training opportunities.

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Department: Customer Service / IT Support
Reports To: Customer Support Manager or Operations Manager
Position Overview
Ztech Consultancy is seeking a dedicated and customer-focused Customer Support Specialist to join our growing team. The successful candidate will be responsible for assisting clients with technical inquiries, resolving product or service issues, and ensuring a high standard of customer satisfaction.
This role requires strong communication skills, attention to detail, and the ability to troubleshoot and resolve customer concerns efficiently and professionally.
Key Responsibilities
Serve as the primary point of contact for customers via email, phone, or chat.
Respond promptly to client inquiries and provide accurate information about products and services.
Diagnose and troubleshoot basic technical issues or escalate complex cases to the appropriate team.
Maintain records of customer interactions, issues, and resolutions in the support system.
Follow up with customers to ensure their technical issues are fully resolved.
Collaborate with internal teams to improve processes and customer experience.
Provide feedback to the development or operations team regarding recurring issues or client needs.
Ensure customer satisfaction and maintain a professional tone in all communications.
Qualifications & Skills
Diploma or Degree in Information Technology, Business Administration, or a related field.
Proven experience in customer service, helpdesk, or technical support (IT industry preferred).
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficient with customer service software, ticketing systems, or CRM tools.
Ability to work independently and handle multiple inquiries efficiently.
Patience, professionalism, and empathy when dealing with clients.
Preferred Attributes
Experience working in an IT or consultancy environment.
Basic understanding of networking, software troubleshooting, or cloud-based tools.
A proactive approach to identifying and solving problems.
Salary & Benefits
Competitive salary based on experience.
Performance review after 7–12 months with possible salary adjustment.
Opportunities for growth and professional development.
Supportive and collaborative work environment.
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About the Role
We are seeking five skilled and motivated Site Technicians to join our installation team. The successful candidates will be responsible for the installation, configuration of various low voltage and ICT systems at our Hospital construction projects.
Key Responsibilities

Install and commission network cabling systems (LAN, Wi-Fi, Data Racks) etc
Install and configure fire alarm and detection systems
Carry out installation of Building Management Systems (BMS) and related control devices
Install CATV (Cable Television) and IP Nurse Call/Clock Systems
Set up Queue Management Systems and ensure smooth operation
Conduct system testing, troubleshooting, and documentation of installation works
Ensure all work complies with safety standards, design specifications, and quality requirements
Liaise with Project Engineers and Supervisors to ensure project timelines are met
Perform preventive maintenance and technical support when required

Qualifications and Experience

Degree, Diploma or Certificate in Electrical/Electronic Engineering, ICT, or Telecommunications
Minimum 2–3 years of hands-on experience installing low voltage or ICT systems
Proven experience in fire alarm, networking, and BMS installation preferred
Familiarity with tools and equipment used in cable pulling, termination, and system setup
Ability to read and interpret technical drawings and schematics
Strong teamwork, communication, and problem-solving skills
Must be consistent with attendance on site

Personal Attributes

Detail-oriented and quality-driven
Excellent time management and reliability
Commitment to workplace safety standards
Customer-focused and able to work with minimal supervision

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