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Description:

Job Purpose
The Security Operations Specialist is responsible for developing, implementing, and overseeing security strategies, systems, and procedures to protect CIDRZ personnel, property, information, and operations. The role also manages security service contracts, ensures compliance with organizational standards, and oversees the performance of subcontracted security providers across all provincial offices. The incumbent will act as the primary focal point for security matters, providing leadership, guidance, and support on risk mitigation and crisis management.
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Key Responsibilities

1. Security Strategy, Policy, and Planning

Develop and implement CIDRZ’s security strategy, policies, and procedures aligned with organizational objectives and risk profiles.
Conduct regular security risk assessments for offices, research sites and warehouses to identify vulnerabilities and recommend mitigation measures.
Develops and maintains emergency preparedness and crisis response plans, including evacuation procedures
Advises senior leadership on evolving security risks and propose policy or operational adjustments as necessary.

2. Contract and Vendor Management

Leads the procurement, negotiation, and management of security service contracts across all provincial offices.
Monitors and evaluates the performance of contracted security companies against service level agreements (SLAs) and organizational expectations.
Ensures all contracts are compliant with Zambian legal and regulatory requirements, including licensing and insurance.
Coordinates periodic vendor performance reviews and recommend contract renewals, terminations, or changes where necessary.

3. Operational Security Oversight

Oversee daily security operations, including guard deployment, incident reporting, and coordination with service providers.
Conduct regular site visits to assess and improve physical security infrastructure (e.g., access control, surveillance systems, perimeter protection).
Ensure that all security incidents are promptly reported, investigated, and documented, with appropriate corrective actions taken.
Liaise with local law enforcement and relevant authorities to strengthen external security coordination.

4. Training, Awareness, and Compliance

Develops and deliver security awareness training for staff, including personal safety, travel security, and emergency response.
Trains security personnel (contracted guards) on CIDRZ protocols, ethical conduct, and incident reporting procedures.
Ensures compliance with donor requirements and CIDRZ policies related to safety and security.
Keeps abreast of best practices, emerging threats, and evolving security technologies to continuously improve CIDRZ’s security posture.

5. Reporting and Documentation

Prepares regular security reports and briefings for management, including risk assessments, incident summaries, and recommendations
Maintains accurate records of security contracts, incident logs, and training documentation.
Supports audits and reviews of security operations and contract management processes.

Qualifications and Experience

Bachelor’s degree in Security Management, Criminology, Law Enforcement, Business Administration, or related field
Minimum of 7 years of progressive experience in security management, preferably in a large NGO, corporate, or government setting.
Proven experience managing outsourced security services and contracts.
Familiarity with Zambian security regulations, private security licensing requirements, and law enforcement procedures.
Demonstrated ability to conduct risk assessments and implement security strategies.
Strong crisis management, negotiation, and communication skills.
Willingness to travel frequently to provincial offices.

Key Competencies

Strategic thinking and risk analysis
Contract negotiation and vendor management
Strong leadership and decision-making
Communication and stakeholder engagement
Crisis response and emergency planning
Integrity, discretion, and professionalism

Suitably qualified candidates are invited to apply. However, only shortlisted candidates will be contacted.

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Livingstone, Zambia
Full-time
Company Location: Royal Livingstone Victoria Falls Zambia Hotel by Anantara

Company Description

Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Asia and the Middle East.
 

Job Description

The Executive Pastry Chef leads the hotel’s pastry and bakery operations, ensuring the highest levels of quality, creativity, and consistency in all desserts, pastries, breads, and confectionery items. This role requires a blend of artistic innovation, precise execution, and strong leadership to elevate our guest experiences.
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Responsibilities:

Develop and implement pastry menus that reflect current trends, seasonal availability, and the hotel’s luxury positioning.
Maintain the highest quality, flavor, presentation, and consistency across all pastry and bakery offerings.
Ensure strict adherence to hygiene, HACCP, and food safety standards.
Design and execute innovative pastry creations that surprise and delight guests.
Partner with F&B, Banquets, and Events teams to craft bespoke pastry experiences for VIP guests, weddings, and large-scale functions.
Incorporate local flavors and sustainable ingredients into pastry concepts while maintaining an international luxury standard.
Lead, inspire, and develop a team of pastry chefs.
Conduct regular training on techniques, presentation, and service excellence.
Foster a culture of creativity, discipline, and continuous improvement.
Manage scheduling, task allocation, and performance evaluations.
Prepare and manage pastry department budgets, food cost targets, and productivity goals.
Implement cost-effective measures without compromising on quality.
Control inventory, ordering, and waste management.
Provide monthly reports and performance analysis to the Executive Chef.

Qualifications

Job Specifications:

Professional culinary or pastry arts certification from a recognized institution.
Minimum of 3–5 years’ progressive pastry experience in a luxury hotel.
Strong knowledge of international and modern pastry techniques, including sugar work, chocolate, plated desserts, breads, and viennoiserie.
Proven track record of creative menu development and delivering high guest satisfaction scores.
Excellent leadership, organizational, and communication skills.
Financial acumen with experience in budgeting, food costing, and stock control.

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Additional Information

 Constantly developing new concepts that align with luxury trends.
Precision in recipes, presentations, and operations.
Ability to build, motivate, and inspire a team to excel.
Commitment to creating memorable experiences through pastry.

 
Three traceable referees with daytime mobile numbers and email addresses.

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Closing Date:
17/10/2025

OVERALL PURPOSE

To create sustainable, profitable, market volume and value growth across Segments of the Consumer Market

JOB SPECIFICATION

Minimum Qualifications:
Degree in Business Administration/ Marketing/ Commerce

Professional Registration:
ZIM Certification

Minimum Experience:
Minimum 3 years of relevant work in enterprise products/ services sales/ marketing.

Key Skills:
1. Project Management skill 2. Good interpersonal skill 3.Entrepreneurial & Business acumen

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Infowise Enterprises Limited is seeking a Business Development Manager to lead client acquisition, brand promotion, and market expansion initiatives across Zambia. The ideal candidate is a proactive professional who thrives in results-driven environments, demonstrates excellent communication and negotiation skills, and is passionate about growing an established brand through innovation and relationships.
Key Responsibilities

Identify and develop new business opportunities with corporate and institutional clients.
Represent Infowise Enterprises in meetings, presentations, and corporate engagements.
Build and maintain strong relationships with clients and partners.
Promote the company’s portfolio of services, including ICT solutions, solar energy, BPO operations, and logistics.
Develop marketing strategies and proposals aligned with business goals.
Track performance, generate sales reports, and recommend market expansion strategies.
Collaborate closely with management to meet and exceed quarterly targets.

Qualifications & Experience

Diploma or Degree in Marketing, Business Administration, or a related field.
Minimum of 2 years’ experience in business development, corporate sales, or marketing.
Strong interpersonal, presentation, and networking skills.
Self-motivated and able to work independently with minimal supervision.
Proficiency in Microsoft Office and digital marketing tools will be an advantage.

Remuneration & Incentives

Commission-based earnings on all closed deals.
Fixed monthly allowance to support operations and communication expenses.
Attractive performance bonuses for consistent high performers.

Why Join Infowise Enterprises

Be part of a fast-growing, innovation-driven organization.
Work alongside a visionary leadership team delivering impactful solutions across Zambia.
Opportunity for professional growth and leadership advancement within the company.

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At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
To provide accurate and reliable analytical data on all routine and non –routine samples.
KEY RESPONSIBILITIES
This position will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.
Prepare and standardize reagents.
Analysis of plant control samples
Analyze special samples
Read samples on the AAS
Analysis of mining samples
Reports operational deficiencies or equipment malfunctions to the supervisor.
Document all quality activities as documented in SOPs and AMs.
Perform any other work as instructed by the superiors
QUALIFICATIONS
Grade 12 Certificate
Diploma in laboratory science technology
Degree will be an added advantage
EXPERIENCE
A minimum of 3 years relevant experience in a mining set up
OPERATIONAL REQUIREMENTS
Exposure to Dust/Heat/Noise
Standby and overtime work when required
Computer Literate
Knowledge of Laboratory Information Management System (LIMS)
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Qualifications

•Bachelor’s Degree in Business Administration, Accounting, Engineering, or a related field.
• Minimum of 3 years’ experience in an administrative, commercial, or maintenance coordination role.
• Working knowledge of CMMS platforms (Fiix, UpKeep, etc.) is an advantage.
• Strong proficiency in Microsoft Excel, PowerPoint, and data tracking tools.
• Excellent communication, multitasking, and problem-solving abilities.
• High level of integrity, attention to detail, and ability to manage multiple priorities simultaneously.

Job role
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Yalelo Limited is seeking a proactive, detail oriented, and resourceful Commercial Services Assistant to join our fast-paced Commercial Services Department. This role plays a central part in supporting operational excellence through effective administration, systems management, procurement coordination, and asset tracking across all commercial facilities. The ideal candidate will not only manage day-to-day administrative tasks but also act as the Fiix CMMS Champion, ensuring that maintenance workflows, requisitions, and work orders are executed seamlessly. This role bridges the gap between stores, engineering, procurement, and project teams to ensure efficient service delivery across multiple operational sites.
Key Responsibilities:
• CMMS Administration (Fiix Champion)
1. Serve as the primary administrator and super-user of the CMMS (Computerized Maintenance Management System).
2. Create, track, and close preventive and corrective maintenance work orders.
3. Coordinate system updates, data accuracy, and performance reports to improve maintenance efficiency.
4. Train users and monitor compliance with maintenance reporting standards.
• Requisition and Order Tracking
5. Prepare and track material and service requisitions for all Commercial Services operations.
6. Ensure purchase orders are aligned with approved budgets and project timelines.
7. Maintain an up-to-date requisition and delivery tracker, coordinating with Procurement, Finance, and Vendors to ensure timely order fulfilment.
8. Verify invoices and deliveries against purchase orders before submission for payment.
• Stores Coordination and Project Facilitation
9. Liaise with Distribution Centres and Retail Stores on supply needs for consumables, maintenance materials, and project requirements.
10. Facilitate site communication on ongoing projects, ensuring timely feedback loops between store teams, contractors, and the Commercial Services office.
11. Support project documentation — including BOQs, project updates, and site progress photos.
• Asset and Lease Management
12. Maintain an updated asset register for equipment, tools, and infrastructure under Commercial Services.
13. Support lease administration by tracking renewals, payment schedules, and documentation for all leased properties.
14. Coordinate with landlords and internal departments on facility maintenance and compliance matters.
• Administrative and Operational Support
15. Manage correspondence, filing, and internal documentation for the department.
16. Support preparation of presentations, reports, and dashboards for management meetings.
17. Ensure departmental expenditure and consumables usage are properly recorded and monitored.

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We’re Hiring: Marketing Executives
Join The Fumigation Expert Zambia — a leading brand in pest control and sanitation solutions.We’re looking for vibrant and results-driven Marketing Executives to promote our services, grow sales, and expand our client network.

Requirements:
• Diploma or Degree in Marketing or related field.• Experience in marketing, sales, or business development.

Key Duties:
• Run marketing campaigns and achieve sales targets.• Identify and engage potential clients.• Bid for tenders and manage proposals.• Conduct market research and recommend strategies.

Skills:
• Excellent communication and negotiation.• Strong interpersonal and presentation skills.• Proactive, creative, and goal-oriented.
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Exciting Career Opportunity
Team Lead, Contact Centre under the Customer Experience Department.
We are hiring!
Access Bank Zambia is seeking to recruit a self-motivated, enthusiastic, and innovative person to fill the role of Team Lead, Contact Centre under the Customer Experience Department based at Mulungushi, Lusaka, Zambia.
Why the role exists
To lead the Contact Centre Agents in managing customer feedback received through various channels and outbound campaigns efficiently and effectively while ensuring the team exhibits high levels of communication skills and responsiveness to customer issues and support with income generation through sales campaigns and cross sales. This role reports to the Contact Centre Manager.

What you will be responsible for
1.Customer experience management

Lead Agents in handling customer feedback via the Toll free and the social media channels and ensure timely resolution of queries and complaints.
Act as an escalation point for unresolved calls and ensure 100% logging of complaints for tracking.
Facilitate communication between management and the Team to implement strategies that enhance customer satisfaction.
Support in identifying the root cause of customer pain points in conjunction with other internal stakeholders to minimise repeat calls.

 
2.Performance monitoring and reporting
 

Monitor team performance and adherence to daily work plans.
Conduct call quality checks and share findings to improve service delivery.
Produce monthly reports for the Service Quality Committee highlighting performance gaps and trends.

3.Training and development

Coordinate training on systems, new products, and services to keep the team updated.
Provide coaching and mentoring, and conduct unbiased quarterly performance appraisals.
Ensure use of approved scripts and resolution procedures during customer interactions.

4.Outbound campaigns and sales support

Lead Agents in executing outbound campaigns aligned with business growth objectives.
Identify cross-selling opportunities and generate quality leads for the sales team.
Support business units with targeted outbound initiatives to drive engagement.

5.Quality assurance and compliance

Perform regular system checks and ensure 100% adherence to policies, procedures, and manuals.
Manage adherence to customer authentication processes to eliminate fraud risks.
Ensure all correspondence and complaints are accurately recorded for reporting as per SLA.

6.Stakeholder engagement and escalation management

Engage internal stakeholders to follow up on escalated queries and unresolved issues.
Support Agents with follow-ups to minimize repeat calls from clients.
Escalate system issues promptly through appropriate channels.

7.Brand Representation and strategic alignment

Demonstrate pride and alignment with the Access brand, values, and culture.
Maintain a high-level understanding of the bank’s strategy and revenue drivers.
Build strong internal relationships to leverage expertise and support business goals.

 
Requirements (Qualification, skills and experience)
 

Grade 12 School Certificate with 5 credits including English & Mathematics.
Degree or equivalent qualification in Banking/Business Administration or any related Business related discipline.
Proficiency in MS Office (Word, Excel, Power point and Outlook).
Successful candidate will be required to provide verified academic qualifications by the Zambia Qualifications authority (ZAQA).

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Overview
 
We are Recruiting!
Our client, a High-Volume Grocery Store, is looking for a Country Bakery Manager to join their team in Lusaka.
If you are interested or would like to know more, please click the link below.
Position Overview
We are seeking a dynamic and experienced Country Bakery Manager to lead and oversee the operations of 42 bakery outlets across Zambia. This strategic role is responsible for driving performance, ensuring consistent product quality, optimizing processes, and leading a large team of regional and store-level bakery staff. The ideal candidate will bring a blend of operational excellence, people leadership, and a passion for baked goods within a high-volume retail environment.
Key Responsibilities

Operational Leadership

Oversee daily operations of 42 bakery units across the country, ensuring consistency in quality, hygiene, and customer service.
Develop and implement standardized operating procedures and production schedules.
Monitor and analyze bakery performance metrics, including sales, waste, and productivity.

Team Management & Development

Lead, mentor, and support regional bakery supervisors and store-level bakery teams.
Conduct regular training programs to upskill staff on baking techniques, food safety, and customer service.
Drive a culture of accountability, teamwork, and continuous improvement.

Financial & Strategic Oversight

Manage bakery budgets, cost controls, and profitability targets.
Collaborate with procurement and supply chain teams to ensure timely delivery of ingredients and supplies.
Identify growth opportunities, new product lines, and seasonal offerings to boost revenue.

Compliance & Safety

Enforce compliance with health and safety regulations, HACCP standards, and internal policies.
Address operational risks and implement corrective actions where necessary.

Stakeholder Engagement

Liaise with store managers, regional operations teams, and executive leadership to align bakery goals with broader retail strategy.
Represent the bakery division in cross-functional meetings and strategic planning sessions.

Product Quality & Innovation

Ensure all bakeries adhere to brand standards for taste, presentation, and freshness.
Work with R&D and marketing teams to develop and launch new baked products.
Conduct regular site visits and audits to maintain quality assurance.

Qualifications & Experience

Minimum of 8 years’ experience in bakery operations, with at least 3 years in a senior or multi-site management role.
Proven track record in managing large teams and driving operational excellence.
Strong understanding of commercial baking, food safety standards, and retail dynamics.
Diploma or degree in Food Technology, Culinary Arts, Business Management, or related field.
Experience working in a grocery chain or FMCG environment is highly desirable.

Skills & Attributes

Exceptional leadership and communication skills.
Strong analytical and problem-solving abilities.
Ability to travel extensively across Zambia.
Passion for baked goods and customer satisfaction.
High level of integrity and professionalism.

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