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EXTERNAL JOB ADVERT: CUSTOMER SERVICE OFFICER
Organization: Online Express Limited. Location: Lusaka
Deadline for receiving application: Wednesday, 17th September 2025
Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where professionalism, empathy, efficiency, customer centric and leadership matter? If so, we invite you to apply for the role of Customer Service Officer.
ABOUT THE CSO JOB ROLE
As a Customer Service Officer, you will be the frontline ambassador of our business brand, ensuring every client interaction reflects the company commitment to excellence. You will carry out the onboarding processes, resolve customer inquiries with precision, and foster long-term relationships that drive loyalty and growth. This role reports directly to the Customer Services Team Lead and plays a pivotal part in shaping our customer service culture.
KEY RESPONSIBILITIES
1.    Deliver seamless onboarding and orientation for new clients
2.    Resolve customer inquiries across multiple channels with speed and professionalism
3.    Maintain high satisfaction levels through proactive problem-solving
4.    Implement and monitor customer service strategies aligned with business goals
5.    Receive and submit customers feedback to Team Lead to drive continuous improvement
6.    Build strong client relationships and identify growth opportunities
7.    Support team members and collaborate with other departmental staff to enhance performance and engagement
8.    Collaborate across departments to ensure a unified client experience
9.    Champion a culture of accountability, excellence, and innovation within the team
DESIRED QUALIFICATIONS & PERSONAL ATTRIBUTES

Full Grade 12 Certificate with credits or better in English, Mathematics, and Sciences
Diploma or higher in Business Administration, Public Administration, Public Relations, or related fields from a recognized institution
2 to 3 years of experience in customer service or service-related roles in client facing service industries
Strong interpersonal and conflict resolution skills
Excellent communication, reporting, and organizational abilities
Proven leadership and team coordination capabilities
Detail-oriented with a customer-first mindset

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ABOUT WEST LUNGA CONSERVATION PROJECT AND OUR CULTURE:
The West Lunga Conservation Project (WLCP) is a Zambian Registered Public Benefit Organisation working in the West Lunga Ecosystem (WLE) in the Northwestern Province of Zambia.  The mission of the organisation is to rehabilitate the ecological functions of the West Lunga Ecosystem and restore the complex of wildlife species that have become locally extinct or endangered, whilst preserving the integrity of the hydrological ecology and indigenous woodlands. This is a partnership project with the Department of National Parks and Wildlife (DNPW), Traditional Leaders and Community Governance Institutions.
The organisation works to achieve three main objectives:
a)       The natural resources of the WLE are well managed, with reducing drivers of ecosystem degradation;
b)      Effective conservation-based economies are developed, providing economic incentives for local communities to reduce drivers of ecosystem degradation and protect the WLE;
c)       Strong governance structures and partnerships are established to underpin effective and sustainable natural resource management.
WLCP are seeking professionals that align themselves with the goals of the organisation and will support the achievements of these objectives in conjunction with the existing team and our partners.
Find out more about us at: www.westlunga.org
JOB PURPOSE:
The Fisheries coordinator will collaborate closely with key stakeholders such as the Department of Fisheries, local government, fisher associations, riparian communities and serve as an interface between all fisheries stakeholders.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES:
Fisheries Management:
1.Promoting sound fisheries governance by facilitating participatory approaches to fisheries management.
2.Work closely with government to ensure that fisheries management is consistent with provisions in the necessary natural resource management legislation.
3.Support knowledge generation and incorporation of fisheries science to ensure a rigorous evidence-based approach to management.
4.Incorporate information from regular assessments of fish stock status and aquatic habitats to inform management decisions.
5.Develop and implement fisheries management plans in collaboration with local communities, government agencies, and other stakeholders.
6.Development of fisheries management plans that describe the fisheries biophysical context and using the collected baseline socio-ecological information, outline key requirements for developing sustainable fisheries management initiatives in these fisheries.
7.Promote sustainable fishing practices and compliance with regulations and guidelines.
Stakeholder Engagement:
1.Work closely with local fishing communities to build capacity and enhance their participation in sustainable fisheries management.
2.Ensure that key fisheries stakeholders are consistently engaged and aware and supportive of fisheries activities.
3.Organize and facilitate training programs and workshops on sustainable fishing practices, conservation, and resource management.
4.Develop and maintain strong relationships with the Department of Fisheries, civic leaders, traditional leaders, fishing associations, and other relevant stakeholders.
5.Coordination of field activities including setup and implementation of fisheries co-management activities.
Monitoring and Evaluation:
1.Design and implement monitoring and evaluation (M&E) frameworks to track the progress and impact of fisheries management initiatives.
2.Prepare regular reports on fisheries status, management activities, and project outcomes for internal and external stakeholders.
3.Utilize data and feedback to adjust and improve management strategies as needed.
4.Organize and facilitate multi-stakeholder fisheries meetings for two-way feedback between stakeholders on fisheries management.
Policy and Legislation:
1.Collaborate with government agencies, NGOs, and other partners to advocate for policies and regulations that support sustainable fisheries management.
Project Management and Administration:
1.Oversee the planning, budgeting, and implementation of fisheries management projects and activities.
2.Ensure compliance with organizational policies, procedures, and donor requirements.
3.Manage project resources efficiently and effectively to achieve desired outcomes.
SPECIFIC JOB REQUIREMENTS AND QUALIFICATIONS:
•   A Bachelor’s degree in Fisheries Science/Management or a related field.
•    Minimum of at least five (5) years of experience conceptualizing and implementing fisheries research or fisheries management projects.
•  Valid driver’s license.
• Valid coxswain ticket.
• Basic speaking and listening in local languages of Northwestern will be added advantage.
TECHNICAL AND BEHAVIOURAL SKILLS
Technical Skills:
•   Experience in financial planning and project management.
•   Experience implementing fisheries management projects in Zambia.
•   Strong knowledge of fisheries science, sustainable management practices, and conservation principles.
•  Knowledge of freshwater ecosystems/fisheries, with strengths in ecological and social research and/or fisheries management.
•   Familiarity with co-management or community based natural resource management principles and the provisions in Zambian fisheries legislation that facilitate this management approach.
•  Ability to drive a boat and understand navigating waterways with wildlife.
Personal Attributes:
•  Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
•   Strong analytical and problem-solving skills.
•   Community facilitation skills.
•   The ability to work independently or as part of a broader team in often remote and challenging environments for long periods of time.
•    Experience with engaging and working with local communities on conservation or natural resource management issues.
•   The ability to work well with people from different cultures and backgrounds.
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WE ARE HIRING!
Position: Head Teacher
About Us
Education is not only a human right, but it is also an essential tool for individuals to break the poverty cycle and to building the human capital of nations. The Jerome Fleischer School for orphans is in the forefront in fighting the cycle of poverty through education and Biblical values by touching and changing one life at a time.
Located in the heart of the community where our services are needed most, Our school is a place where orphans find hope, transformation, growth, food, school, love, and Biblical education. It is a haven where young lives affected by tragedy and disease discover wholeness and comfort, while the abandoned find love and acceptance.
The school began its journey in an old garage before moving to its current location. Today, it stands as a non-profit institution committed to offering free education and services to vulnerable children. This ensures they remain in a safe, supportive environment during the day, no matter the challenges they face each night.
Responsibilities:
-Oversee the overall management and administration of the school.
-Lead and mentor staff to ensure a positive and productive working environment.
-Develop and implement academic and extracurricular programs to promote student success.
-Establish and maintain relationships with the community, and education stakeholders.
-Ensure compliance with education policies and standards.
-Handle disciplinary issues involving staff or students in accordance with school policies.
-Develop and oversee the school budget, ensuring effective allocation of resources.
-Implement policies and procedures to maintain high standards of teaching and learning.
-Stay informed on trends and changes in education to ensure the school remains innovative and compliant
Skills and Requirements:
-Bachelor’s degree in Education (Master’s degree is an advantage).
-A minimum of 3 years of teaching experience, with leadership experience preferred.
-A valid teaching certificate or license and other relevant certifications recognized by the Ministry of Education
-Ability to build and lead high-performing teams, with a focus on collaboration, inclusivity, and diversity.
-Ability to think strategically, with a focus on improving student outcomes and achieving school goals.
-High emotional intelligence, with the ability to understand and manage one’s own emotions and those of others.
-Proven experience in a leadership role within an educational institution.
-Excellent communication, organizational, and interpersonal skills.
-Proven knowledge of curriculum design and implementation for primary or secondary education.
-Strong problem-solving abilities and a commitment to student welfare.
-Experience with school accreditation processes and compliance with regulatory standards.
-Proficiency in using educational management systems.
-Ability to manage budgets and allocate resources effectively.
-A track record of fostering a culture of inclusive and diversity within an educational environment.
-Strong decision-making skills, especially in high-pressure situations.
-Proficiency in Microsoft office is an advantage.
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INTRODUCTION
Chengelo School is a Christian, International, boarding school with a vision to provide the best quality education to produce future generations of leaders for Zambia and beyond. Located in a beautiful setting in rural Zambia, the school comprises both Primary and Secondary sections as well as an Outdoor Education Centre.
After a period of significant growth, we are seeking dedicated educators to join the leadership team to drive the school forward into its next phase.
POSITION AVAILABLE: Head of Department – Lower Primary
The Head of Lower Primary is responsible for the leadership and strategic development of the department (Pre-school to Grade 4). This includes ensuring world-class teaching and learning, mentoring and supporting staff, overseeing curriculum delivery, and fostering a culture of collaboration, professional growth, and high expectations. The role also carries responsibility for the pastoral, spiritual, and character development of pupils, in line with the school’s vision and values.
The post-holder will teach a Lower Primary class, line manage all Lower Primary teachers, and play a key role as part of the School Management Team (SMT).
PERSON PROFILE
The successful candidate will:
Essential:
1.     Hold a Bachelor’s degree in Education (or equivalent).
2.     Have a minimum of 3 years’ experience in a leadership role in an  educational setting, preferably in a Lower Primary school.
3.     Have at least 5–7 years of full-time teaching experience, ideally within an ISASA or ISAZ school.
4.     Demonstrate strong leadership, organisational, and communication skills, with the ability to inspire both staff and pupils.
5.     Show excellent interpersonal skills and the capacity to build strong relationships with staff, students, parents, and the wider community.
6.     Be committed to safeguarding and the holistic development of children.
7.     Uphold strong Christian values and be fully aligned with the vision and mission of Chengelo School.
8.     Knowledge of Jolly Phonics, Cambridge Primary, or the PYP curriculum would be advantageous.
The ideal candidate will have a passion for Christian education, a commitment to academic and pastoral excellence, and a clear understanding of the opportunities and challenges in African schools.
SAFEGUARDING
Chengelo School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All posts are subject to satisfactory teacher registration check, police check, referee checks, identification verification, and the requirement to disclose any information relevant to the candidate’s eligibility to engage in activities involving young people.
CONTACT
For further details, including the full job description and application form, please visit our website: www.chengeloschool.org/work-with-us/
 
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SITE ENGINEER (CONTRACT POSITION)
We are seeking a skilled and proactive Site Engineer on a contract basis to oversee construction activities, ensure project quality, and coordinate site operations for our ongoing building projects. The Site Engineer will play a key role in planning, executing, and monitoring site works to deliver projects on time, within budget, and to the highest standards of safety and quality.
Responsibilities Project Planning and Coordination: Develop detailed site plans, schedules, and resource allocation to ensure efficient project execution in alignment with design specifications and client requirements.
Site Supervision: Oversee daily construction activities, including foundation work, structural erection, and finishing, while coordinating with subcontractors, foremen, and laborers to maintain productivity and quality.
Quality Control: Conduct regular site inspections, material testing, and compliance checks to ensure adherence to Zambian building codes, engineering standards, and project blueprints.
Risk Management: Identify potential site hazards, implement mitigation measures, and collaborate with the safety team to enforce health and safety protocols during all phases of construction.
Progress Reporting: Prepare and submit detailed progress reports, including cost tracking, timelines, and issue logs, to project managers and stakeholders for informed decision-making.
Resource Management: Manage site materials, equipment, and personnel, ensuring optimal utilization and minimizing waste while resolving on-site technical issues promptly.
Stakeholder Liaison: Communicate effectively with clients, architects, engineers, and regulatory authorities to address queries, obtain approvals, and facilitate smooth project delivery.
Documentation and Compliance: Maintain accurate records of site activities, permits, and as-built drawings, ensuring full compliance with Zambian engineering regulations and environmental guidelines.
Requirements Education: Bachelor’s degree in Civil Engineering from a recognized university.
Experience: At least 3 years of hands-on experience in site engineering roles within the construction industry, preferably in building or infrastructure projects.
Registrations: Must be registered with the Engineering Institution of Zambia (EIZ) and hold a valid practicing certificate from the Engineering Regulatory Board (ERB).
Knowledge: Strong understanding of Zambian construction standards, AutoCAD or similar design software, and project management principles.
Skills: Excellent technical and analytical skills for problem-solving and interpreting engineering drawings. Strong leadership and communication abilities to motivate teams and liaise with diverse stakeholders. Proficiency in site measurement, surveying, and quantity estimation. Attention to detail with the ability to work under pressure in a fast-paced environment.
Other Fluency in English (written and spoken). Valid driver’s license and willingness to work on-site in various weather conditions.
What We Offer Competitive contract salary and benefits package. Opportunities for professional networking and exposure to large-scale projects. A collaborative work environment focused on innovation and timely project delivery.
GENERAL FOREMAN
We are looking for an experienced and reliable General Foreman to lead on-site teams, supervise construction tasks, and ensure the smooth execution of building projects. The General Foreman will be responsible for directing labor, managing workflows, and upholding quality and safety standards across all site operations.
Responsibilities Team Leadership: Supervise and direct teams of workers, including carpenters, masons, electricians, and laborers, assigning tasks and monitoring performance to achieve daily and weekly targets.
Workflow Management: Plan and sequence construction activities, such as formwork, concreting, and installations, to optimize efficiency and minimize downtime.
Quality Assurance: Inspect workmanship and materials on-site, enforcing standards and correcting deviations to deliver durable and compliant structures.
Safety Enforcement: Promote adherence to safety protocols, conduct toolbox talks, and report hazards to ensure a secure working environment for all personnel.
Material and Tool Oversight: Track inventory of construction materials and tools, coordinating deliveries and reporting shortages to prevent project delays.
Progress Monitoring: Track site progress against schedules, identify bottlenecks, and implement corrective actions while maintaining daily logs and handover reports.
Collaboration: Work closely with site engineers, subcontractors, and suppliers to resolve issues and align activities with overall project goals.
Training and Development: Mentor junior staff on best practices, safety procedures, and technical skills to build a competent and motivated workforce.
Requirements Education: Diploma in Civil Engineering from a recognized institution.
Experience: At least 2 years of supervisory experience as a foreman in construction projects, with exposure to building sites.
Knowledge: Familiarity with Zambian construction practices, basic surveying, and common building materials.
Skills: Proven leadership and motivational skills to manage diverse teams effectively. Practical hands-on expertise in construction trades and techniques. Strong organizational abilities for scheduling and resource allocation. Problem-solving mindset with a focus on efficiency and quality.
Other Fluency in English (written and spoken), with basic knowledge of local languages advantageous. Valid driver’s license.
What We Offer Competitive salary and benefits package. Opportunities for skill enhancement and progression within the company. A supportive team-oriented environment dedicated to excellence in construction.
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Location: Lusaka, Zambia
Employment Type: Full-Time + Commission
Reports To: Managing Director
Position Summary
A reputable Real Estate Company is seeking a highly motivated and results-driven Real Estate Salesperson to join our growing team in Lusaka. The ideal candidate will have proven experience in property sales, excellent interpersonal skills, and a strong knowledge of the local real estate market. This is a full-time position with a competitive commission structure and opportunities for career growth.
Key Responsibilities
Generate and manage leads through networking, referrals, and marketing activities
Conduct property viewings and guide clients through the buying or selling process
Advise clients on pricing, market conditions, and legal requirements
Prepare and present property offers and negotiation terms
Build and maintain strong, long-term relationships with clients
Meet or exceed monthly and quarterly sales targets
Maintain up-to-date knowledge of real estate laws, regulations, and market trends
Coordinate with marketing and admin teams to promote listings effectively
Qualifications & Experience
Minimum 2–5 years of proven real estate sales experience
Member of Zambia Institute of Estate Agents
Minimum Diploma  in Sale and Marketing or related field
Valid driver’s license (preferred)
Strong knowledge of the Zambian property market
Excellent verbal and written communication skills
Skilled in negotiation, sales techniques, and customer relationship management
Computer literacy (Microsoft Office, CRM tools, property listing platforms)
Key Competencies
Goal-oriented and self-motivated
Professional appearance and demeanor
High attention to detail and organizational skills
Adaptability and resilience in a fast-paced sales environment
Strong team player with the ability to work independently
Compensation & Benefits
Attractive Base salary
Attractive commission structure
Incentives for top performers
Training and development opportunities
Supportive and collaborative work environment
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We’re Hiring! Sales & Technical Manager (Poultry)
Location: Livingstone
ZamHarvest is seeking a proactive Sales & Technical Manager to drive poultry product sales and provide expert farm support. If you’re passionate about poultry farming and customer success, we want you on our team!
Key Duties
Sell poultry products to farmers & distributors
Advise on feeding programs & chick care
Visit farms to troubleshoot & provide solutions
Train staff & customers on best practices
Track sales performance & report results
Coordinate with production & logistics for smooth delivery
Requirements
Degree/Diploma in Agriculture, Animal Science, or related field
3–5 years’ experience in poultry sales & technical support
Knowledge of poultry nutrition & farm management
Strong communication & problem-solving skills
Willing to travel frequently
Valid Class B driver’s license required
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At Best Freight, we don’t just move goods, we keep businesses and communities connected. Every shipment we handle is a promise of reliability, speed, and excellence. Now, we’re looking for a passionate and dedicated individuals who wants to be part of something bigger. If you’re eager to grow, learn, and build a solid career in logistics, this is the place for you.
Competitive salary packages
Supportive and professional work environment
Opportunities for growth and training
Qualifications;
1. Bachelors Degree in Business, Marketing, Logistics or related field.
2. 5-10 years experience in sales & Marketing.
3. Proven ability to meet and exceed sales.
4. Excellent Communication, presentation & negotiations.
5. Strong leadership and team management.
6. Ability to analyze markets and prepare reports.
7. Strong problem solving and decision making skills.
8. Knowledge and experience in air, sea and road freight operations is a must have.
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The m-Health PMTCT Officer is responsible for coordinating all aspects of the Mentor Mother interventions in all implementing health facilities in the province. This will include provision of Provincial PMTCT/RMNCH technical oversight, establishing and maintaining site level data quality and data management; overseeing routine data collection, entry, analysis, reporting and filing; building capacity of site level and provincial program staff on data use for decision making and use of electronic tools; and supporting M&E activities of the Zambia Integrated Health (ZIH) project in supported sites. The Provincial m-Health PMTCT Officer will work closely with members of the ZIH team to support data-driven program performance monitoring and improvement efforts. S/He will provide strategic M&E direction to enhance performance data management, performance improvement strategies, monitor and ensure timely reporting on m2m services, monitor and ensure reliable and effective use of the digital client management system to enhance effective and efficient management of clients.
The Provincial m-Health Officer will monitor and ensure quality improvement of site level PMTCT/RMNCH services and provide technical guidance based on MoH guidelines and protocols.
The position will be based in Copperbelt and Central province, Zambia.
Interested applicants should apply for this position via https://www.m2m.org/careers/
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Mindolo Ecumenical Foundation (MEF), is a faith based, non-denominational and Pan African Centre of Study, Worship and Reflection. It is located in Mindolo, Kitwe District on  the Copperbelt Province of Zambia
Applications are invited from qualified persons to fill the following position:
MAINTENANCE OFFICER
 
MEF is looking for a Maintenance Officer on contractual basis at Mindolo Ecumenical Foundation Campus in Mindolo Kitwe. S/he will be responsible for the effective and efficient running of the institution’s maintenance department through regular maintenance of the campus’ property; buildings, furniture, water reticulation and the grounds/lawns to a high standard.
Reports to: The Executive Director
 
Duties and Responsibilities.
Carry out repairs and maintenance tasks on a range of equipment, furniture, buildings and facilities in the main administration block, hostels, class rooms and other areas occupied by MEF.
Pro-actively identify maintenance and repair tasks needed and carry out the necessary maintenance by delegating and coordinating the works by the maintenance department
Report works which may need external skills
Carry out checks and inspections as necessary to ensure equipment and other infrastructure are safe, reliable and well maintained for use
Remove (where possible) and report any safety hazards
Minor building construction
Electrical testing and repairs of electrical equipment and appliances.
Supervise mowing, minor pruning / cutting trees, weeding and similar garden functions.
Ensure the proper and safe use and storage of all materials, chemicals, consumables and gardening equipment
Comply with relevant legislation, policies and procedures applicable to the role
Supervise the operations of the water plant and boreholes and make sure that water supply at MEF is constant.
Qualification and Experience
Full Grade 12 School Certificate, GCE
Minimum Crafts Certificate in Construction/Electrical
At least Two (2) years relevant
Desirable Skills and Abilities
Supervisory skills
Good communication and interpersonal skills that enable positive working relationships.
Demonstrate initiative in undertaking various maintenance tasks.
Manage a variety of tasks simultaneously and able to work under pressure while maintaining confidence.
Able to perform various electrical and other power tools like lawnmower, welding machines, grinders and other electrical appliances
Ability to work in team.
Able to relate to various stakeholders in a friendly and empathetic manner
Reliable, punctual and flexible.
Be enthusiastic and motivated.
AGE:  25 years and above
Commencement of duty: 22 September 2025.
Background: Strong Christian background and able to work in an Ecumenical Environment.
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