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At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
 
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
 
Job description:

Overall Job Purpose
(brief description of this job)
The Commercial Superintendent will manage Services Contracts Coordinator and the Warehouse Senior staff, as well as be responsible for functioning of their respective teams. Responsibilities include overseeing and managing services contracts, critical commercial aspects of business and ad-hoc commercial projects under the guidance and direction of the KTDC Manager.
 
Specific Job Responsibility
(detailed description of key tasks expected to be performed by position holder)

The KTDC Commercial Superintendent will facilitate provision of non-goods services by vendors/contractors to KTDC and be responsible for several critical commercial aspects of supply of goods and services to KTDC.
Planning and overseeing the services contracts team that executes and manages services procurement through the Contracts Coordinator, Negotiating and executing key services contracts to avail best terms and pricing.
Planning and managing complete tender procurement processes with utmost discretion, fairness and good judgement.
Planning and overseeing coordination of critical warehouse aspects and ad-hoc projects, commercial aspects of KTDC.
 Timely and accurate invoice/payment authorisations and escalations in Pronto ERP with necessary due diligence.
Preparing and managing the section budget, identifying any potential bottlenecks and executing corrective actions when necessary.
Other duties assigned by the KTDC Manager, including assisting any other department or FQM group entity as and when required. The responsibilities of KTDC Commercial Superintendent may vary from time to time.

Job Specific Competencies
(knowledge/ skills required for job success)

Knowledge of supervisory practices, principles and techniques.
Good communication skills (verbal and written).
Negotiation and coordination skills, Vendor Management and tender process running skills.
Intermediate finance knowledge Basic knowledge of how the Construction and Property Management industry operates and basic knowledge of contract management.
Knowledge of procurement principles.
Knowledge and experience in using analytical tools and good computer skills.

Key Job Attributes
(behaviours/ traits/ aptitudes etc… required for job success)
Career counseling services

Own his/her allocated areas of responsibility and take initiative.
Have unquestionable integrity, pay attention to detail, must have a desire to learn and have strong comprehension.
 Be conceptually sound with numbers and arithmetic/algebra, have a keen eye for continuous process improvement, be driven and have the ability to work with minimal supervision.
 Have the ability to multi-task when necessary. Be able to do ad-hoc tasks depending on the project and must be assertive when necessary.
 Be a team player, empathetic and adapt to personalities in the working environment.

 
Experience required to perform in this job
(i.e. years of experience performing in the same or related areas)
At least 4 years’ work experience in a commercial / procurement field, with preference given to construction and property management commercial experience. Past experience with auditing, or contract management and/or contract drafting will be looked at favourably.
 
Qualifications
(Academic/ technical and or professional qualification required for the job)
A Bachelor’s Degree in Commerce, Business, Law, Engineering, and/or Finance. Higher education in other disciplines may be considered. Good understanding of the Law of Contract. Zambia Institute of Purchasing and Supply membership will be advantageous.  Distinction or equivalent from a reputable university will be advantageous. MBA/ CFA/ CA designation will be advantageous. Pronto ERP experience will be advantageous. SAP Ariba experience will be advantageous.
 
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Huachen International Supply Chain Limited is currently seeking to employ a Human Resource Data Registry Clerk in the Human Resources Department to join our team.
POSITION: Human Resource Data Registry Clerk (X1)
LOCATION: Ndola, Sakania
DEPARTMENT: Human Resources
JOB PURPOSE
The overall purpose of an HR Data Registry Clerk is to manage employee records, filing, and documentation flow, ensuring compliance with retention policies, updating physical/electronic files, processing new hire paperwork, scanning documents, handling correspondence, managing file movement, supporting HR administrative tasks, and maintaining orderly, confidential systems to facilitate accurate information flow.
MAIN DUTIES AND RESPONSIBILITIES
1.    Record Management: Maintain files and retrieve physical and electronic personnel files (employee files, contracts, performance reviews).
2.    Data Entry: Update employee information in internal databases and HR systems, such as bank details, contact information, leave records, sick notes, payslips, warning letters, and other disciplinary documents.
3.    Correspondence: Receive, sort, register, and distribute incoming/outgoing mail, documents, and faxes to the appropriate staff or departments.
4.    On-boarding Support: Create, update, and manage employee records for new hires and assist with documentation.
5.    File Tracking: Monitor file movement, ensure compliance with archiving and disposal procedures, and maintain a tidy, organized archive system.
6.    Documentation: Process HR-related documents, including recruitment materials, training documents, and contract files.
7.    Other responsibilities: Perform other human resources-related tasks as assigned by the human resources manager.Assist in organizing the signing of employee employment contracts.Assist the human resources manager in handling daily human resources-related matters as assigned
QUALIFICATIONS
1.    Minimum of a Diploma in Human Resource Management, Business Administration or equivalent.
2.    Paid-up member of ZIHRM.
3.    Must be a Zambian with a Valid NRC.
4.    Grade 12 certificate with credit in mathematics and English.
5.    Not less than 1 year of work experience in Human Resources.
6.    Must be computer literate.
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BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
British American Tobacco Zambia has an exciting opportunity for a Apprenticeship in Lusaka.Zambia business directory
To learn to operate at least one of the following technologies in SMD; a Protos Cigarette Maker or a GD Cigarette Packer or a KDF Filter Maker, including learning basic machine settings, learning basic maintenance on the same and product quality inspection standards in SMD in order to consistently achieve set quality parameters.
Your key responsibilities will include:
Learn to operate a Protos Cigarette Maker or a GD Cigarette Packer or a KDF Filter Maker efficiently
Learn to carry out basic machine settings e.g. changing garniture tape, knives & settings such circumference control during production
Learn to monitor product quality and record the data on quality checklists and take corrective measures as and when necessary.
Report machine running faults and corrective measures taken on machine cards on hourly basis and recommend preventive maintenance, when necessary, by filling in maintenance request forms.
Learn to check all machine detectors and interlocks by simulation to ensure their proper functioning.
Monitor and control waste from the machines by making proper machine settings or requesting a competent person to do it
Maintain the work environment in a clean and safe state
Participate in maintenance when required as part of development & training process
What are we looking for?
Diploma in Electrical/ Mechanical
Maximum 1 years of experience as this is an apprenticeship / no experience considered
Mechanical and electrical exposure throughout the school
Interpersonal skills needed and driven to learn and to demonstrate the learned skills
Someone who is confident in what they can bring to the table from a personality point of view
What we offer you?
Your journey with us isn’t limited by boundaries; it’s propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn’t just a statement – it’s a reality we’re eager to build together. Seize the opportunity and own your development; your next chapter starts here.
We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award-winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
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About the job

YOUR NATURAL FIRE & STEEL IS MONEY – TO REACH NOT JUST YOUR CLIENTS’ INVESTING TARGETS, BUT YOUR OWN

Job Summary:
Full-time only. We are looking for truly motivated, serious financial services sales professionals, with sales experience that can be proven.
 
THIS IS NOT A JOB FOR ACCOUNTANTS BUT FOR SALES PROFESSIONALS.
 
Interviews will be in the last week of April and first week of May 2026, with training to follow.
Job market analysis

 
Face-to-face financial services sales experience is a MUST.If you are a SEC-regulated offshore investment advisor right now, we particularly want to hear from you.
 
Key Responsibilities:
– Network and prospect to create sales opportunities for yourself from Zambian Upper Middle to High Net Worth levels.
– Present and sell the appropriate hard currency insurance and investment solutions to these individuals.

– Maintain excellent client relations to retain business and maximize your chances of referrals.
– Represent the firm and its very superior range of USD/GBP/EUR insurance, savings and investment products and services ethically and professionally at all times, understanding that all formal written investment advice will be written for you and signed off by one of Caravel’s regulated Investment Advisors.
 
Requirements:
A Bachelors degree is any subject is essential.

You need to be able to persuade us that you have the (a) existing HNW network and (b) character type that suits the role. Excellent backgrounds would be private client sales from a bank or high-level insurance sales, but these are just examples.
You should possess a hunger for material success within a regulated compliant and moral framework. This is a job for financial services hunters, not salarymen or shop-keepers. You are not scared by the prospect of high income earned by commission only and hard work.
You will be self-funded until you have built your sales pipeline. This will take from three to four months.
3) We will provide all the training you need, and on-going professional development support (including later study for Chartered Institute of Securities & Investment in London qualifications to Level III), but we cannot put into you the necessary fire and steel that must naturally be there.

4) You must have your own laptop. If you have your own transport it will be an advantage.
After training, you will have a three-month Probation Period with the initial status of Associate Wealth Manager. When you have the IASB certificate, you can become a full-time regulated Investment Advisor or remain if you wish at Associate level.
 

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Functional area:  Service

Onsite or Remote:  Onsite

Country/Region:  ZM

City:  Chingola

Location:  
Chingola, Copperbelt Province, ZM, 10101

Company name:  Epiroc Zambia Limited

Date of posting:  Apr 23, 2026

Join us as a Data Clerk. You will be responsible for accurately capturing, entering, updating, and maintaining equipment performance/organizational data in databases and filing systems. This role ensures data integrity, supports reporting needs, and assists in administrative tasks related to information management.
 
Your Mission:

Enter, update, and verify data in electronic systems and databases.
Maintain accurate filing systems (digital and physical).
Review records for completeness, accuracy, and compliance with standards.
Generate routine reports and provide data to management as requested.
Assist with data audits and quality control checks.
Handle confidential information with discretion and security.
Support administrative tasks such as scanning, photocopying, and document preparation.

 
Your Profile:

Grade 12 School Certificate or equivalent; additional training in data management or administration preferred.
1–2 years of experience in clerical, administrative, or data entry roles.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and database systems.
Strong typing skills and attention to detail.

 
Location: Chingola, Zambia
Closing Date: 30 April 2026
 
Why Epiroc?
By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.
 
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn’t just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

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Operational Context
FMBcapital Holdings (FMBCH) operates a multi-country banking network across six markets, supported by a hybrid model comprising:
• First Capital Shared Services Limited (FCSSL), Mauritius – responsible for core processing and infrastructure
• Country operations – responsible for local execution
As the Group scales, a key priority is to ensure that our customer receive a consistent, seamless and differentiating experience.
 
Role Mandate
• The Head of Customer Experience is accountable for designing and continuously improving the end-to-end customer experience across all markets and channels.
• This role defines how customers experience the bank, ensuring that journeys are simple, fast, consistent and customer centric.
• The role works across Technology, Product, Value Proposition, Operations, Risk, and Country distribution teams to translate customer needs into journey designs, with its execution orchestrated through the business using existing delivery mechanisms.
 

Purpose of the Role

To lead the development and embedding of a Group-wide customer experience strategy and journey framework that:

• Eliminates friction across key customer interactions
• Drives consistency across all markets and channels
• Uses customer insight and data to continuously improve experience
• Enhances customer satisfaction, loyalty, and commercial outcomes
 

Key Responsibilities:

1. Voice of the Customer (VoC)

• Establish a Group-wide Voice of Customer framework, incorporating:

Customer feedback/surveys, Complaints and service recovery insights
Journey analytics and digital behaviour data
External market best practices and emerging trends

• Drive:

Root cause analysis of customer pain points
Prioritised, insight-led improvements of the customer experience

o Continuous feedback loops into product, process, and channel design
2. Customer Experience Strategy & Standards
• Develop and implement a Group-wide CX strategy in collaboration with Business Heads
• Define experience standards and service principles across all touchpoints
• Collaborate with Business and Functional teams to embed a culture of measurement, accountability, and continuous improvement in experience delivery
3. End-to-End Customer Journey Ownership
• Define, map, and continuously optimise key customer journeys as agreed with the CEOs and Business Heads across Onboarding, Transacting & Servicing experiences
• Lead cross-functional initiatives to simplify key processes and improve speed and ease of use
• Ensure seamless integration across Branch, RM, Digital and Contact Centre channels
• Partner with Business, Operations, Technology, etc. to ensure effective implementations
4. Turnaround Time (TAT) Improvements
• Define and create visibility of key customer journey turnaround times, including:

End-to-end journey tracking (not just process steps)
Real-time MI and management dashboards

• Ensure:

Clear measurement of customer experience performance
Transparency on bottlenecks across each key journeys
Data-driven prioritisation of improvements

 
5. Culture & Capability (Customer-Centric Mindset)
• Embed a customer-first culture across all markets
• Define the customer-centric behaviours expected from all business and functional areas
• Partner with HR, Business teams and Functional areas to integrate customer centricity into training and performance frameworks
 
Key Deliverables
• Group Customer Experience Strategy and Roadmap
• End-to-end journey maps for priority customer segments
• Voice of Customer framework and reporting dashboards
• Transparent TAT and customer journey performance dashboards
• Defined service standards and experience principles
• Measurable improvements in:

Customer satisfaction (NPS / CSAT)
Customer turnaround times (end-to-end)
Customer engagement (products per customer, dormancy)

• Consistent customer experience across all markets and channels

Technical Skills & Competence:

Professional Experience
• Minimum 10 years’ experience in financial services or related sector
• At least 5 years in a senior leadership role, with exposure to:

Customer experience
Service transformation

 

Qualifications and Requirements:

Strong academic background in Business, Marketing, CX, Service Design, or a related field

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Role: Human Resources Officer
Company: d.light Solar Zambia Limited
At d.light, we are on a mission to transform the lives of 1 billion people with sustainable products. We are looking for a proactive, organized, and detail-oriented Human Resources Officer to support the delivery of effective HR services in Zambia. This role will be responsible for day-to-day HR operations, recruitment coordination, employee lifecycle management, compliance, and reporting, while helping ensure a strong employee experience and alignment with business priorities.
Key responsibilities

Maintain accurate and up-to-date employee records, both physical and digital, in line with company standards and audit requirements
Support HRIS data management to ensure data integrity and timely updates
Coordinate onboarding and offboarding processes to deliver a seamless employee experience
Administer employee documentation including contracts, confirmations, and statutory records
Support end-to-end recruitment processes, including job posting, CV screening, interview coordination, and candidate communication
Ensure recruitment activities are aligned with approved manpower plans
Coordinate induction and onboarding activities for new employees
Support the administration of the company’s performance management cycle
Track completion of performance reviews and follow up with line managers and employees
Assist with documentation and monitoring of Performance Improvement Plans
Coordinate learning and development activities, including training logistics, communication, attendance tracking, and training records
Support employee relations processes, including employee queries, grievances, and disciplinary matters, in line with company policy and local labor law
Support payroll inputs, employee benefits administration, leave management, and reconciliation of HR records with payroll reports
Prepare HR reports including headcount, attrition, recruitment status, and training metrics
Support workplace health and safety coordination, records, reporting, and awareness activities

Requirements

Bachelor’s degree in Human Resource Management, Business Administration, Social Sciences, or a related field
Professional HR certification such as ZIHRM or equivalent will be an added advantage
3 to 5 years of relevant HR experience in a fast-paced environment
Working knowledge of Zambia labour laws and HR best practices
Experience using HRIS systems and managing HR data
Strong organizational and administrative skills with attention to detail
Good interpersonal and communication skills
Ability to handle confidential information with discretion
Proactive, solution-oriented, and able to manage multiple priorities effectively

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The Group Head: Transaction Banking is responsible for defining and executing the Group-wide strategy for corporate payments, cash management, collections, liquidity solutions, and trade finance capabilities across all operating countries in the Corporate, Commercial and Business Banking segments.
The role drives sustainable revenue growth through transaction volumes, fee income, CASA balances, and increased client wallet share. It ensures a consistent, scalable, and competitive transaction banking and trade offering across the Group, positioning the Bank as the preferred partner for corporate and regional clients.
The role partners closely with Corporate Banking teams to deliver integrated client solutions, while enabling cross-border trade and transactional flows across the network.
Reports to: Group CEO

Key Responsibilities:

1. Transaction Banking & Trade Strategy
• Define and implement a Group-wide Transaction Banking and Trade Finance strategy aligned to overall Group objectives
• Identify opportunities to grow cross-border payments, trade flows, & regional liquidity solutions
• Drive standardisation of products, service models, and client experience across all markets
2. Revenue Growth & Commercialisation
• Drive growth in:

Transaction banking fee income
Trade finance income (LCs, guarantees, supply chain solutions)
CASA balances and operating accounts

• Increase corporate client wallet share through integrated transaction and trade solutions
• Support acquisition of large corporates, multinationals, and regional clients
3. Product Development & Innovation
• Lead development and rollout of:

Payments and collections solutions
Cash and liquidity management offerings
Trade finance and supply chain finance solutions
Digital and API-enabled banking capabilities

• Partner with Technology and Operations to modernise platforms and improve client experience
• Ensure products are scalable, client-centric, and aligned to market needs
4. Regional Integration & Cross-Border Enablement
• Enable seamless cross-border payments, trade, and cash management solutions across Group
• Position the Bank as a regional transaction and trade partner for clients operating across multiple markets
• Drive consistency in delivery, service standards, and product capability
5. Corporate Client Solutions & Sales Enablement
• Partner with Heads of Corporate Banking and teams to structure integrated transaction and trade solutions
• Support key client engagements, pitches, and mandates requiring specialist expertise
• Build strong alignment between product, sales, and client delivery teams
6. Performance Management & Data Insights
• Define and monitor KPIs including:

Transaction volumes and payment flows
Trade finance volumes and utilisation
CASA growth
Fee income and wallet share

• Develop dashboards and reporting frameworks to track performance across all markets
• Use data insights to inform strategy and client engagement
7. Risk, Compliance & Governance
• Ensure all transaction banking and trade products comply with all regulatory requirements
• Maintain strong controls across payments, trade operations, fraud prevention & operational risk
• Support Group governance frameworks for product approval, pricing, and risk management
 

Technical Skills & Competence:

12–15 years’ banking experience
Minimum 8 years in Transaction Banking, Trade Finance, Corporate Banking, or Payments
Experience in multi-country or regional banking environments preferred

Qualifications and Requirements:

Degree in Finance, Economics, Banking, or Business

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VACANCY ANNOUNCEMENT
HUMAN RESOURCE ASSISTANT
Zambia Daily Mail Limited an equal opportunity employer and leading daily newspaper company in Zambia, is inviting suitably qualified Human Resource Assistant to be based in Lusaka.
PURPOSE OF THE JOB:
The Human Resource Assistant will provide administrative and operational support to the HR department to ensure effective delivery of HR services.
This role will be responsible to the Human Resource Officer.
CORE DUTIES:
Maintaining employee records and updating personal files.
To assist with recruitment and on-boarding coordination.
To handle staff benefits administration and compliance tracking.
Handling HR correspondence and communication.
To guide staff on HR policies and procedures.
Co-ordinating training and development programs.
Managing HR systems and databases.
To handle and manage disciplinary and grievance procedure matters.
To assist in providing payroll inputs and benefits administration.
Providing administrative support to the HR team.
Provide monthly HR report to the Human Resource Officer.
QUALIFICATIONS AND COMPETENCIES:
Full Grade 12 school certificate
Diploma/Degree in Human Resource Management.
Must be a member of the Zambia Institute of Human Resource Management.
Must have a valid practicing licence.
Zambia business directory
COMPETENCIES & EXPERIENCE
Good communication, interpersonal and organizational skills.
At least two (2) years on-hands human resource experience.
High integrity and honesty.
Attention to detail.
Strong IT skills.
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