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Top Image Africa is a leading trade development and brand activation agency specialising in creating impactful BTL marketing solutions across Africa. With a strong focus on driving market growth and customer engagement, Top Image Africa partners with top-tier brands like MTN to deliver innovative campaigns that enhance brand visibility and business outcomes. Through its regional expertise and on-the-ground teams, the agency ensures seamless execution of trade development projects that align with client objectives.
DESCRIPTION:
Reporting directly to the Managing Director, this role would require you to oversee the strategic direction and performance of all trade operations.
LOCATION: ALL APPLICANTS MUST BE BASED IN LUSAKA
KEY RESPONSIBILITIES:
– Lead the trade operations/execution department – people, processes, documentation, systems and interface with relevant internal and external stakeholders.
– Manage all regional sales team across the country in order to achieve targets on MTN Agents Merchants andcustomer acquisition
– Develop and implement TIA strategies and policies to drive business growth and optimize operations.
– Oversee day to day trade operations and activations to ensure staff productivity and business profitability.
– Identify and mitigate potential risks, developing contingency plans to minimize impact.
– Lead and mentor staff, providing guidance and support to ensure high performance.
– Oversee all MTN projects from inception to completion, ensuring timely delivery and budget adherence.
– Analyze performance metrics, identifying areas for improvement and implementing corrective actions.
– Provide clear direction, develop capabilities and mentorship through coaching and training.
– Develop and implement strategies for effective acquisition and management of Agents, Merchants and customers.
– Regular field trade visitation to ensure implementation of strategies and adherence to best practices.
QUALIFICATIONS:
– Master’s / Bachelor’s degree in Economics, Banking and Finance / Business Administration, or any related field.
– 5 years of experience in FMCG operations or related roles, with at least 3 years in a leadership position.
– Excellent leadership and communication skills.
Proven project management and budgeting skills.
– Ability to analyze complex data and make informed decisions.
– Strong problem-solving and crisis management skills.
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Job Title: Debt Collection Officer
Reports To: Head of Collections and Recoveries
Overall Purpose:
Century Loans Limited is looking for passionate individuals who are ready to take up an exciting challenge in a fast-paced environment as a Debt Collection Officer. The successful candidate will be responsible for the timely and effective recovery of outstanding debts owed to the company. This role requires strong communication and negotiation skills, as well as the ability to maintain professionalism while pursuing payments.
Key Responsibilities:

Contact clients using various strategies to request payment of outstanding balances.
Conduct thorough investigations to locate debtors, identify their assets, and gather relevant information to support debt recovery efforts.
Negotiate payment plans and settlements with clients and timely collection of outstanding debt, adhering to company policies and legal guidelines
Accurately document all communication and collection activities in the company’s system
Identify and escalate problematic accounts to the Collections Supervisor.
Adhere to all relevant debt collection laws and regulations

Qualifications and Experience:

Minimum of a diploma in any social science or related field.
Minimum of one-year practical and proven experience in debt collection or similar field.
Competence in Microsoft Office package.
Strong understanding of financial concepts.
Strong analytical and problem-solving skills.
Excellent communication, time management, and attention-to-detail skills.
Strong ethical and moral character.

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Our client in the motor vehicleg industry business is seeking to recruit the following positions for their Lusaka and Kitwe offices:
1. Used car Team Leader – Lusaka
2. Sales Consultant for our brands – VW, Suzuki, Equipment & Forklifts.- Lusaka
3. Showroom Hostess – Lusaka
4. Equipment Sales Administrator – Kitwe
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1. Goods Receiving and Shipping Management
Strictly supervise the goods receiving and shipping process, verify the information on the documents and the actual goods (such as product name, specifications, quantity, etc.), and ensure that there are no over-deliveries or under-deliveries.
Assist warehouse managers in completing the signing and confirmation of receiving and shipping records, and retain relevant supporting documents for filing.
2. In-Stock Goods and Asset Protection
Conduct daily quantity checks of goods in the warehouse, perform inventory counts, and record results. Report any discrepancies promptly.
Patrol the warehouse and surrounding areas to prevent theft, damage, or misuse of goods, equipment, and other assets. Intervene and report any suspicious individuals or activities.
3. Vehicle Entry and On-Site Management
Guide incoming and outgoing vehicles through the entry registration process, verify driver identity, vehicle information, and cargo details, and issue access permits.
Direct vehicles to designated operational areas, maintain on-site order, ensure safe and orderly loading/unloading processes, and prevent unauthorized parking that may disrupt warehouse operations.
4. Daily Safety Inspections
Inspect warehouse doors, windows, security equipment (such as surveillance and alarm systems), and fire safety facilities at specified intervals to ensure they are functioning properly.
Inspect lighting and ventilation facilities in the warehouse area, promptly identify and report any safety hazards.
5. Personnel Access Management
Verify the identities and register personnel entering the warehouse area, strictly prohibit unauthorized personnel from entering.
Supervise the work behavior of warehouse staff to ensure compliance with warehouse safety management regulations.
6. Emergency Response
In the event of lost, damaged, stolen goods, or other emergencies, immediately activate the emergency response plan, secure the scene, and report to the relevant authorities.
Cooperate with relevant departments in investigation and evidence collection, providing information and records related to the incident.
7. Documentation and Reporting
Daily work records, including inventory lists, vehicle entry/exit logs, patrol records, etc., and submit them regularly to superiors.
Summarize work status weekly/monthly, prepare reports, and provide feedback on issues and improvement suggestions in warehouse management.
8. On-Site Order Maintenance and Abnormal Situation Handling
Maintain work order in the warehouse and operational areas, and promptly stop abnormal behaviors such as theft, fighting, or smoking that violate warehouse regulations and laws/regulations.
Control relevant suspects, hand them over to on-site police as appropriate, and cooperate in providing event explanations and evidence.
Requirements:
1. Basic Requirements
Aged between 20 and 45, in good health, with no criminal record
Possess good moral character, strong sense of responsibility, meticulous work ethic, and a strong sense of principle
2. Education and Experience
High school diploma or above; preference given to candidates with over 1 year of experience in warehouse security or related security work
Preference given to candidates familiar with warehouse safety management procedures and basic knowledge of goods receipt and dispatch.
3. Skills and Abilities
Possess basic communication and adaptability skills, capable of effectively handling emergencies.
Possess basic reading and writing skills, capable of accurately completing various registration forms and records.
Familiarity with the use of basic security equipment and fire safety facilities is preferred.
4. Other Requirements
Adhere to local laws and regulations of Zambia and all warehouse rules and regulations.
Able to adapt to shift work, including night shifts and holiday shifts.
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The Customer Care Agent is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.
The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.
Qualifications
Must have completed 12 years of schooling and acquired a minimum of at least 5 credits (English Inclusive)
Degree or Diploma will be an added advantage
Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
Good typing speed and computer skills, particularly with regard to Microsoft office applications
Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
Ability to work in a team environment.
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ABOUT WEST LUNGA CONSERVATION PROJECT AND OUR CULTURE
The West Lunga Conservation Project (WLCP) is a Zambian Registered Public Benefit Organisation working in the West Lunga Ecosystem (WLE) in the Northwestern Province of Zambia.  The mission of the organisation is to rehabilitate the ecological functions of the West Lunga Ecosystem and restore the complex of wildlife species that have become locally extinct or endangered, whilst preserving the integrity of the hydrological ecology and indigenous woodlands. This is a partnership project with the Department of National Parks and Wildlife (DNPW), Traditional Leaders and Community Governance Institutions.
The organisation works to achieve three main objectives:
a)       The natural resources of the WLE are well managed, with reducing drivers of ecosystem degradation;
b)      Effective conservation-based economies are developed, providing economic incentives for local communities to reduce drivers of ecosystem degradation and protect the WLE;
c)       Strong governance structures and partnerships are established to underpin effective and sustainable natural resource management.
WLCP are seeking professionals that align themselves with the goals of the organisation and will support the achievements of these objectives in conjunction with the existing team and our partners.
Find out more about us at: www.westlunga.org
A. JOB PURPOSE
The CFO is responsible for the financial leadership of the organization. This includes overseeing financial planning, budgeting, reporting, risk management, and ensuring compliance with financial regulations. The position is a key strategic partner to the Park Manager and senior leadership team, providing insights and guidance to ensure the long-term financial health and management through applicable software systems of the organization.
B. KEY ACCOUNTABILITIES AND RESPONSIBILITIES
1. Strategic Financial Management

Develop and implement financial strategies aligned with the organisation’s goals
Provide financial insights and projections to support long-term planning and decision-making

2. Financial Planning and Analysis

Prepare annual budgets and financial forecasts.
Monitor and analyse financial performance, identifying trends and areas for improvement

3. Reporting

Ensure timely and accurate financial reports for internal and external stakeholders in accordance with donor requirements
Oversee preparation of statutory financial statements and liaise with external auditors
Manage the fixed asset register and update accordingly
Reporting through financial management systems and software
 Ensure all supporting documentation is correctly compiled and filed

4. Cash Flow and Treasury Management

Manage the organization’s cash flow to ensure financial stability
Oversee investment strategies and capital structure

5. Compliance and Risk Management

Ensure compliance with all financial regulations, tax laws, and internal policies, including reporting for Zambian statutory regulations
Identify financial risks and implement mitigation measures

 6. Team Leadership

Lead and develop the finance team, ensuring high performance and professional growth
Foster a culture of accountability, integrity and excellence

7. Stakeholder Engagement

Liaise with investors, banks, auditors, regulators, and other key stakeholders
Represent the finance function at board meetings and other strategic forums
Prepare financial models and visual aids for meetings and reporting
Collaborate with management with the preparation of grant proposals and fund-raising initiatives

C. SPECIFIC JOB REQUIREMENTS AND QUALIFICATIONS

Professional accounting qualifications (e.g. ZICA, ACCA, CPA, CA etc)
Member of the Zambia Institute of Chartered Accountants (ZICA)
Minimum 10 years of relevant financial experience, including senior leadership roles and a strong focus on audit procedures
Proven capability to manage SAGE Evolution will be added advantage.
Experience in conservation, park management and / or wildlife sector preferred
Strong knowledge of financial regulations and best practices
Non-profit donor reporting and grant knowledge preferable

D. TECHNICAL AND BEHAVIOURAL SKILLS
1.0 TECHNICAL

Strong experience with financial management, budgeting, procurement, stores management and financial / project tracking tools
Proficient in computer literacy (MS Word, Excel, Office, etc)
High degree of proficiency with SAGE Evolution
Able to develop and manage training manuals and SOPs
Self-motivated, innovative and able to develop and manage office administrative systems, team development
Excellent record keeping and report writing skills

2.0 PERSONAL ATTRIBUTES

Adaptable to a complex working environment with multiple stakeholders across diverse cultures and with numerous pressure points.
Bring a strategic perspective to the West Lunga Conservation Project.
Highly competent, organized and performance oriented.
Ability to work independently and remotely whilst also being part of the WLCP management team and help to develop the institutional culture.
Excellent communication and interpersonal skills and team leadership.
Good integrity, trustworthy and with respect to subordinates and superiors.
Hard working and willing to work long and irregular hours
Have a high level of personal and professional integrity
Maintain confidentiality

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Position Overview
We are seeking a dedicated, detail-oriented, and hardworking Kitchen Porter to join the culinary team at Grand Palace Hotel. Providing essential back-of-house support to ensure our kitchens run smoothly and efficiently every day.
 
Key Responsibilities

Maintain cleanliness and hygiene across all kitchen areas, including floors, work surfaces, and storage rooms.
Wash, sanitize, and organize dishes, pots, pans, utensils, and kitchen equipment.
Assist chefs by ensuring a constant supply of clean equipment and crockery during service.
Safely handle and dispose of kitchen waste, following hotel hygiene and safety standards.
Support stock deliveries by unloading, checking, and storing items in the correct areas.
Work collaboratively with chefs and kitchen staff to uphold smooth kitchen operations.
Follow all food safety, health, and hotel procedures consistently.

 
Qualifications & Skills

Previous experience in a kitchen or hospitality environment is an advantage, but not essential.
Strong work ethic with the ability to work quickly and efficiently under pressure.
Good physical stamina and willingness to handle demanding tasks.
Team player with a positive, can-do attitude.
Commitment to cleanliness, hygiene, and safety.

 
Benefits & Remuneration

Competitive salary
Monthly service charge payments
Free lunch at the Hotel during your shift
Gratuity payments

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AB Bank is looking for passionate individuals who are ready to take up an exciting challenge in a fast-paced environment of a growing Bank, in the position of Business Officer. The successful candidates amongst other responsibilities will support the Business Department to provide exceptional customer service and create business portfolios.
Among other responsibilities, you will be expected to:

Ability to market and sell the Bank’s products and services
Effective client retention and after-sales relation
Monitor and enforce credit repayments
Poses good mathematical skills
Ability to create and manage own business portfolio

Your Minimum Qualifications and Competencies should be:

Diploma or higher in any field
Good Communication and Presentation Skills, Orally & Verbally
Fluent in English and in One local language is a must
Ability, willingness, and interest to work in the field around 60% of the working time

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Responsibilities

Translate LTZM GPON retail sales objectives into operational plans, as guided by the GPON Sales Manager
Develop granular monthly, weekly, and daily plans to help Team Leaders and direct sales agents meet revenue targets
Track installations and new acquisitions to ensure timely customer onboarding and satisfaction.
Identify new potential areas for network expansion within designated area in conjunction with Project Managers
Conduct weekly performance review meetings with Team Leaders and direct sales agents
Prepare consolidated sales reports and commission schedules for DSAs and Sales Executives for review and sign-off
Plan and implement agreed weekly activities and sales activations/market storms
Ensure new GPON signups are connected within set timelines to accelerate revenue generation
Report installation delays and customer onboarding issues to the GPON Sales Manager

Candidate Requirements

Diploma in Business, Sales & Marketing, or a related field (Degree is an added advantage)
Minimum of 2 years’ experience in a sales and distribution or similar role in a telecom industry
Strong analytical skills with the ability to solve complex problems and deliver effective outcomes
Excellent verbal and written communication skills
Proficient in Microsoft office packages

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JOB VACANCY ANNOUNCEMENT
Lusaka based company dealing with Agriculture, logistics and supply is looking for suitable candidates to fill in the positions of warehouse managers.
WAREHOUSE /DEPOT MANAGERS X 25 POSITIONS
BASIC FUNCTION
To perform a variety of warehouse management duties for the company, with a principal focus on optimization of warehouse operations and supply chain functions.
CHARACTERISTIC DUTIES & RESPONSIBILITIES
Perform key warehouse management functions.
Supervise warehouse staff to ensure efficient receipt, storage, and dispatch of soya beans, maize, and other agricultural traded commodities.
Oversee the accurate raising of Goods Received Notes (GRNs) and Delivery Notes (DNs).
Ensure proper stacking and storage of commodities to prevent damage and maintain quality.
Maintain accurate records of inventory, stock movements, and warehouse operations.
Implement and enforce warehouse safety and security procedures.
Collaborate with other PCZ staff members to ensure optimization or seamless operations.
MINIMUM QUALIFICATIONS
A Grade 12 certificate with a minimum of diploma or Certificate in a relevant field (Agriculture, Logistics, or Supply Chain Management).
Proven experience as a Warehouse Supervisor in a busy warehouse, preferably dealing with maize, soya beans, and other agricultural traded commodities.
Should possess knowledge in agro-chemicals, fertilizers, soya beans and maize, including their handling, storage, and quality control.
Past experience in raising GRNs and DNs.
Excellent leadership, communication, and organizational skills.
Ability to work in a fast-paced environment and meet deadlines.
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