Blog

We at MTN Zambia are a purpose and value-led organization.
At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Job Title: Analyst Commercial Marketing and CVM Analytics
Under the supervision of the Manager Home Commercial, below are the Key Job Responsibilities;

Develop and implement customer retention strategies and roadmaps, focusing on reducing churn and enhancing customer lifetime value (CLV) across the home broadband portfolio;
Spearhead the design and execution of customer segmentation strategies, utilizing data-driven insights to identify key customer groups for targeted campaigns and personalized offerings;
Utilize predictive modelling and advanced analytics tools to forecast customer behavior, identifying high-risk customers and innovation opportunities for proactive engagement and retention;
Collaborate with cross-functional teams, including marketing, sales, and customer operations to align customer insights with opco business objectives and drive customer-centric home initiatives;
Provide inputs into home product and service design, using customer data to inform decisions on new innovative offerings, bundles, and promotions that enhance customer value;
Support the creation of customer engagement campaigns, ensuring that analytical insights are embedded in campaign and improve customer satisfaction and retention;
Guide the integration of customer feedback and behavioral data into CVM strategies to enhance targeting accuracy and personalization efforts;
Drive the execution of Opco home CVM initiatives by developing and implementing data-driven strategies that align with business objectives and maximizing long-term value;
Conduct comprehensive customer segment analysis to guide the creation of personalized marketing campaigns that drive customer retention and enhance overall engagement;
Partner with opco home marketing and sales teams to design and execute customer retention and acquisition campaigns, leveraging analytics to track progress, optimize and enhance overall campaign performance;
Apply A/B testing, multivariate analysis, and other analytical methodologies to continuously refine and optimize marketing strategies, ensuring higher ROI and improved outcomes for customer-focused campaigns;
Leverage customer satisfaction tools such as Net Promoter Score (NPS) and feedback surveys to gain insights into customer sentiment, guiding strategies aimed at enhancing engagement, loyalty, and long-term satisfaction;
Analyze churn data and customer behavior to uncover patterns and trends, contributing to the development of proactive initiatives that reduce customer loss and enhance retention efforts;
Identify Customer Lifetime Value (CLV) insights ensuring that marketing strategies are aligned with long-term customer retention goals, and maximize customer value throughout their lifecycle;
Collaborate with opco home product, technology, and customer care teams to ensure that data-driven insights inform product design, enhance service delivery, and optimize customer support processes for improved satisfaction;
 Develop and maintain dashboards to track key KPIs related to customer retention, churn, and engagement, providing regular performance updates to opco home leadership for data-driven decision-making;
Ensure compliance with data privacy regulations by verifying that all home customer data used for analytics adheres to legal and regulatory standards, maintaining the integrity and confidentiality of sensitive information;
 Conduct regular status meetings, providing updates to opco home stakeholders and addressing any concerns;
Provide input in strategic meetings when required;
 Offer input for proposals related to changes in initiatives, policies, or procedures that could impact home customer delivery or service standards;
Manage and resolve escalations that have impact on critical path of service delivery;
Escalate issues that will result in significant delays, scope changes, employee/customer or cost impact if not resolved;
 Monitor opco home performance against agreed KPIs and their compliance to SLAs and reverse SLAs;
Ensure execution in alignment with divisional strategy;
 Continuous performance monitoring and adjust strategy and actions to deliver targets;
Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization;
Report on an ad hoc basis on specific projects, as required;
Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements

Grade 12 Certificate with 5 credits or better of which English and Mathematics are a must;
Minimum of a 4-year tertiary qualification in Business Administration, Marketing, Data Science, Mathematics, Economics, or a related field;
A minimum of 5 years of relevant work experience in Customer Value Management (CVM), customer analytics, or a related field, preferably in the telecom or broadband sector;
Proven experience in designing and executing data-driven CVM programs specifically for Home Broadband products (FTTH, FWA), including plan upgrades, usage stimulation, and retention of high-value households;
Demonstrated ability to translate complex data sets into actionable insights that drive measurable improvements in churn reduction, and customer lifetime value;
Hands-on experience leading cross-functional analytics initiatives that align with commercial goals, including pricing optimization, upsell strategies, and segment-based targeting;
Experience in developing and managing CVM campaign performance dashboards and delivering executive-level reporting with strategic recommendations;

Sharing is Caring! Click on the Icons Below and Share

Hitachi Construction Machinery Zambia Company Limited invites applications from suitably qualified and experienced candidates for the following position.
Purpose of the role:
To ensure effective support for all Hitachi Construction Machinery for clients through accurate inspection and forecast with a view to increase/have sustained repeat business.
Reports to: Service Manager
Branch: Lusaka
Key Duties and Responsibilities:
The Service and Parts Engineer will be required to perform the following tasks:

Effectively Communicate to the Service Manager regarding workflow and execution dates;
Complete routine Inspections on Hitachi Machines, generate extensive reports and communicate to customers;
Generate and submit quotations to customers following machine inspections;
Complete routine and servicing on all Hitachi subsidiary company’s equipment/machinery;
Compile suggested parts lists for customer based on individual requirements and effectively communicate to Service Manager;
Communicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently;
Compile call plans for Service Manager’s approval;
Complete scheduled servicing on customer machinery;
Complete scheduled repairs of customer machinery;
Attend unscheduled customer breakdowns and recommend viable solutions;
Implement mandatory service bulletins on customer machinery;
Complete and communicate photo information reports and field information reports as required.
Assist in workshop and warehouse duties as required;
Ensure continuous checking of Field Information report to ensure warranty claims are processed timeously;
Conduct trend analysis on all warranty claims to identify possible trends in breakdowns;
Act as first judge support on all warranty claims to ensure accurate claims are processed.

Qualifications & Experience

Must have a full Grade 12 certificate
Must have a minimum of a Diploma in Heavy Equipment Repair (HER)/ Mechanical Engineering or equivalent.
Must have a minimum of 3 years work experience in a similar field.
HI-TEP Repair certification will be an added advantage
Experience as a Repair Mechanic/Technician in Heavy Equipment industry (medium to large).
Member of Engineering Institution of Zambia (EIZ)
Valid and unendorsed manual driver’s license.
Zambia Qualification Authority Validated Certificates.

Job Specific Competencies

Good Analytical Skills
Good communication skills
Good customer Relations
Good at Report writing

Sharing is Caring! Click on the Icons Below and Share

Silverlands Ranching Limited is an agricultural business which operates in Zimba, Southern Province. The company wishes to invite applications from suitably qualified Zambians to fill in the position of Farm/Agricultural Mechanic (1). The applicant must have the following requirements.
Farm/Agriculture Mechanic Job Description

Inspect diagnose and repair mechanical, electrical, and hydraulic issues in all agricultural equipment (Tractors, harvesters and other farming machinery)
Perform routine maintenance on tractors, harvesters, and other farming machinery
Repair or replace defective parts using hand tools and machinery
Test equipment to ensure it is functioning correctly after repairs
Maintain records of services and repairs performed on equipment
Recommend and maintain inventory of parts and supplies needed for repairs
Disassemble and reassemble heavy equipment using hand tools
Perform welding and fabrication tasks when necessary
Calibrate machinery to ensure accuracy and efficiency

Requirements

Ready to be accommodated in a rural/outskirts set up
Proven experience as a Farm/Agriculture Mechanic
At least Five (5) years’ experience as a Farm/Agricultural Mechanic
Willingness to observe all safety precautions for protections against accidents, dangerous fluids, chemicals etc.
Excellent physical condition
Diploma/Certificate in Agricultural/Farm Mechanics

Sharing is Caring! Click on the Icons Below and Share

Position Overview:
We are looking for a creative, flavor-driven, technique-oriented, and precision-focused Breakfast Chef to lead our morning kitchen operations at Grand Palace Hotel in Lusaka, Zambia—overseeing menu execution to deliver exceptional breakfast experiences every day.
Key Responsibilities:

Prepare and execute a diverse breakfast menu—including hot buffet, plated à la carte, and grab-and-go items—meeting quality and presentation standards.
Manage ingredient ordering, inventory, and cost controls in collaboration with Kitchen staff and Purchasing.
Supervise and mentor junior kitchen staff and interns during peak service hours.
Maintain impeccable kitchen hygiene and uphold health-safety standards.
Collaborate with the Executive Chef on seasonal menu development and breakfast promotions.
Monitor guest feedback and adjust offerings to enhance satisfaction and reduce waste.

Qualifications:

Culinary diploma or equivalent certification preferable.
Minimum 3 years of experience in hotel or high-volume breakfast kitchens, with at least 1 year in a supervisory capacity.
Proven expertise in hot and cold breakfast preparations, plating techniques, and station management.
Strong leadership, organization, and communication skills.
Ability to thrive in a fast-paced, early-morning environment.

Sharing is Caring! Click on the Icons Below and Share

Premium Lubricants Zambia, the official distributor of Caltex Lubricants in Zambia, is looking to hire an Accounts Clerk for its Kitwe branch.
Job position
Accounts Clerk x1
Vacant Location
Kitwe Branch
Job Summary

Managing and handling cash sales.
Compiling cash reports, such as the banking summary, and submitting them to the Lusaka office.
Petty Cash Management and Reporting
Update all invoices in the SAGE system and then send  (including all receipts and invoices daily) to the accountant in Lusaka
Responsible for posting all customer receipts daily in Pastel
Responsible for issuing receipts for all cash paid by customers
Responsible for closing all sales
Preparing daily banking summary for cash received and reconciling to cash on hand.
Holding month-end stock takes and variance analysis

Key Responsibilities.

Managing front desk
Invoicing, Receipting and Banking
Transactions and payments
Sales
Administration
Stock Management

Qualificatios

A diploma or Degree in administration, finance, sales, or marketing

Industry Experience

Relevant experience in Sales, Marketing, Finance, and Admin
2 years’ experience working in the related field

Sharing is Caring! Click on the Icons Below and Share

Premium Lubricants Zambia, the official distributor of Caltex Lubricants in Zambia, is looking to hire a Counter Clerk for its Kitwe branch.
Job position

Counter Clerk x1

Vacant Location

Kitwe Branch

Job Summary

Welcome all walk-in customers and assist them
Recommend the best products to suit customer needs
Answering all incoming calls and responding to emails
Transferring calls to the appropriate salesperson and making external calls on behalf of the team
Ensuring that products are available on the display shelves
Make sure that every client gives their contact details for follow-ups
Follow up on new customers, prospective customer leads, and referrals
Achieve and pursue set volume targets
Identifying and resolving client queries
Submit weekly sales to the sales and marketing executives, accountant, and the directors
Submission of sales and marketing weekly report
Submission of sales and marketing plans and projections
Holding Month end stock takes and variance analysis

Key Responsibilities.

Managing front desk
Invoicing, Receipting and Banking
Transactions and payments
Sales
Administration
Stock Management

 Qualifications.

A diploma or Degree in administration, finance, sales, or marketing

Industry Experience.

Sales, or Marketing, Finance and Admin
2 years’ experience working in related field

Sharing is Caring! Click on the Icons Below and Share

Insaka Cash Services  is seeking a dynamic and results-driven Loan Officer. The ideal candidate will be responsible for evaluating and recommending approval of loan applications. He/she will play a key role in growing our loan portfolio while maintaining a high level of customer service and compliance.
Key Responsibilities:
1. Market and promote loan products to new and existing clients (market traders).
2. Conduct thorough loan appraisals, including background checks, financial analysis, and risk assessments.
3. Guide clients through the loan application process and offer financial advice.
4. Monitor and follow up on loan repayments to minimize default rates.
5. Maintain accurate records and prepare periodic reports.
6. Ensure compliance with internal policies and regulatory requirements.
Qualifications and Experience:
1. Diploma  in Banking, Finance, Economics, or related field.
2. Minimum 1 years’ experience in credit, lending, or financial services.
3. Strong analytical, communication, and customer service skills.
4. Ability to meet sales targets and work under pressure.
5. Familiarity with microfinance or rural lending is an added advantage.
Sharing is Caring! Click on the Icons Below and Share

Texila American University is a World Class Affordable Educational Provider. We are a forward-looking, modern university with a proud tradition as a provider of high-quality education and a focus on applied research. Texila Group has 4000+ students from 70+ countries for its varied program verticals.
The University is currently seeking to recruit a suitably qualified individual for the position of Academic Manager:
Job purpose;
To Manage all the academic activities in coordination with the DVC, Deans, Heads of Departments, Program Coordinators, Faculty and Academic Coordinators.
Responsibilities;

Coordinate and monitor academic activities with the support of Deans, Heads of Departments, Program Coordinators, Faculty, and academic coordinators.
Provide support in developing the curriculum frame work and structure of coursework handbook.
Manage the development and approval of the academic calendar and time tables
Ensuring course and student enrolment in LMS every week.
Ensure that all the question papers are available prior to examinations, at least 10 days prior to the examinations.
Ensure academic council meetings, and board of studies meetings are conducted as per the schedules
Ensure that academic committees/sub-committees are formed and active.
Coordinating and monitoring the teaching and learning activities
To ensure the orientation of students on Policies and Processes for all programmes as per scheduled Calendar.
To ensure/monitor the delivery of all classes (on- campus, online, webinar, etc…)
Ensure all academic material are uploaded in LMS for student’s access in Advance.
Ensure that all students submit the academic requirements as stipulated in the curriculum and as per academic calendar/schedule.
To monitor the conduct of post-graduation evaluation meetings (vivas)
Participate in all student’s forum meetings

Educational Qualification;

Bachelor’s Degree in Educational Administration, Business Management and administration or equivalent.
Master’s Degree will be an added advantage.

Experience;

Minimum of 2 years’ experience in a similar role.

Sharing is Caring! Click on the Icons Below and Share

Donoli’s Kitchen
Job Description
Donoli’s Kitchen, Silverest, Lusaka, Zambia
About Donoli’s Kitchen:
Donoli’s Kitchen is a vibrant and welcoming restaurant located in the heart of Silverest, Lusaka. We specialize in serving a delightful blend of authentic Traditional Zambian food and popular Western cuisine, catering to a diverse clientele. Our primary focus is to provide a comforting and satisfying dining experience for University of Lusaka (UNILUS) students, who often miss the taste of home-cooked meals, as well as local residents and working professionals in the area. We pride ourselves on offering quality food and excellent service in a friendly and relaxed atmosphere.
Job Title: Server/Waiter
Job Summary:
Donoli’s Kitchen is looking for enthusiastic and friendly Servers/Waiters to join our team. Preferably someone who stays in silverest. You will be the face of our restaurant, providing excellent customer service and ensuring a pleasant dining experience for our guests.
Responsibilities:
* Customer Service:
* Greet and seat guests in a friendly and welcoming manner.
* Take food and beverage orders accurately and efficiently.
* Provide detailed information about menu items, including ingredients and preparation methods.
* Answer customer questions and address concerns promptly and professionally.
* Ensure customer satisfaction throughout the dining experience.
* Be able to adapt to the different needs of the diverse customer base.
* Order and Service:
* Enter orders into the POS system accurately.
* Serve food and beverages promptly and efficiently.
* Ensure tables are clean and properly set.
* Monitor guest needs and provide attentive service.
* Handle cash and payment transactions accurately.
* Teamwork:
* Collaborate with kitchen and bar staff to ensure smooth service.
* Assist with cleaning and maintaining the dining area.
* Support other team members as needed.
* Communicate effectively with all team members.
 
* Restaurant Knowledge:
* Develop a thorough understanding of the menu, including both African and Western dishes.
* Stay informed about daily specials and promotions.
* Understand and be able to explain the different dishes to customers.
Qualifications:
* Previous experience in a customer service or restaurant setting is preferred but not required.
* Excellent communication and interpersonal skills.
* Friendly and outgoing personality.
* Ability to work effectively in a fast-paced environment.
* Strong attention to detail.
* Ability to handle cash and payment transactions accurately.
* Ability to work well in a team.
* A positive attitude.
* Ability to speak local languages is a plus.
Sharing is Caring! Click on the Icons Below and Share

Donoli’s Kitchen: Restaurant Supervisor
Job Description
About Donoli’s Kitchen
Donoli’s Kitchen is a vibrant and welcoming restaurant in Silverest, Lusaka. We serve a delightful blend of authentic Traditional Zambian food and popular Western cuisine, catering to a diverse clientele. We pride ourselves on offering quality food and excellent service in a friendly and relaxed atmosphere, particularly for University of Lusaka (UNILUS) students who miss home-cooked meals, as well as local residents and working professionals.
Job Title: Restaurant Supervisor
Job Summary
Donoli’s Kitchen is seeking a dedicated and proactive Restaurant Supervisor to assist the Restaurant Manager in overseeing daily operations. The ideal candidate will be a hands-on leader with a passion for hospitality, able to ensure exceptional customer satisfaction and support the team and also someone that stays in silverest. This role requires strong organizational skills, attention to detail, and a commitment to maintaining our high standards.
Responsibilities
* Operational Support:
* Assist the Restaurant Manager in overseeing daily operations and ensuring smooth, efficient service.
* Help with inventory management, including ordering, receiving, and stock control.
* Ensure compliance with all health, safety, and hygiene regulations.
* Supervise the cleanliness and organization of the dining area and kitchen.
* Team Supervision:
* Help train and supervise front-of-house staff, fostering a positive and productive work environment.
* Assist with staff scheduling and ensuring all shifts are adequately covered.
* Address staff concerns and help resolve minor conflicts promptly.
* Motivate the team to provide excellent customer service.
* Customer Service:
* Ensure all guests receive exceptional service.
* Address customer inquiries and resolve complaints professionally and efficiently, escalating issues to the manager when necessary.
* Help maintain a welcoming and friendly atmosphere for all customers, especially our UNILUS student regulars.
* Financial & Administrative Tasks:
* Assist in monitoring daily sales and expenses.
* Accurately handle cash and payment transactions and support end-of-day reporting.
* Help implement strategies to increase sales and reduce costs.
* Marketing & Menu Support:
* Assist in implementing marketing promotions and special events.
* Work with kitchen staff to ensure consistent food quality and presentation.
* Help gather customer feedback on menu items and local food preferences.
Qualifications
* Proven experience in a supervisory or senior-level role within the hospitality industry.
* Strong knowledge of restaurant operations, including food and beverage service and customer relations.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment and handle multiple tasks.
* Basic problem-solving and decision-making abilities.
* Familiarity with local food and beverage trends in Lusaka is highly desirable.
* Knowledge of basic computer skills.
* Ability to speak local languages is a plus.

Sharing is Caring! Click on the Icons Below and Share