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What you would be expected to do:

Set up work models, targets, and metrics of work for the Customer Engagement/Service Teams.
Ensuring briefings are held with the customer engagement/service teams to let them know their expectations.
Ensure daily, weekly, and monthly reporting on all outbound calls and performance against KPIs.
Closely monitor and track performance and SLAs related to the credit and finance and welcome teams are up to standards with the knowledge that they form part of the critical lines of business for the organization.
Consolidate and validate training and development requirements to the customer engagement/service teams.Continuously coach and mentor the team.
Hold one-on-one discussions with team members to enable focus on personal issues that affect performance.
Manage staff disciplinary issues where coaching and training have failed to achieve the desired increase in performance.
Document all absences and ensure records are updated on available systems and trackers.
Come up with a tracking system that will enable the establishment of any noticeable trends.
Ensure accountability is maintained for both team members and team managers; this includes involving the HR for disciplinary actions where applicable
To have proper control of shrinkage, both planned and unplanned shrinkage should not exceed a total of 35% of the total headcount for each team/function.
To ensure smooth and seamless workflow of remote work. This includes proper follow-up for any issues with remote work to achieve timely resolution. i.e implementing hybrid work
Drive a customer-centric culture across the organization.
Monitor, track, and report on the viability of work resources, working systems, and tools for remote functions.
Manage and evaluate performance appraisals for Zambia customer engagement and service functions.
This includes implementation of quarterly performance appraisals.
To achieve the above: Hourly, daily, weekly, and monthly performance tracking must be well maintained with a strict follow up system.
Drive and motivates staff and workforce – building a top performing operational team and instilling a culture of accountability, results and flexibility in order to meet/exceed customer expectations. The target is to enable managers to drive their teams with a high degree of teamwork and within a network.
Work closely with other functions (e.g., operations, finance, HR, and the sales team) within the Zambia market and form platforms for teamwork for the respective teams.
Evaluate and optimize the workforce to ensure we have the right skills, organizational structure, capacity, and quality to deliver best-in-class help to all customers across all engagement/service business lines and products.
Outline and manage the functions within the call center team to industry expectations.
Guide and mentor customer engagement/service team managers through training and mentorship programs.
Ensure Peak times and Zambia call centre metrics are as par the market standards.
Manage stakeholder engagement and field-related requirements within the functions.

You might be a strong candidate if you:

3 years plus experience managing call center operations in a larger team in a manager role.
A holder of a bachelor’s degree.
You must be a team player, patient, and people-centric, as you will be dealing with a highly skilled and conversant team.
Keen with research abilities, you’re able to translate customer feedback into data and customer ideas into product recommendations.
Demonstrate the ability to motivate and communicate with others at all levels.
Influential relationship skills and able to use these relationships to deliver engagement/service improvements.
Excellent communication and negotiation skills.
Strong organizational skills ensure you’re on top of every follow-up and nothing falls through the cracks.
Ability to work well and mentor culturally diverse skilled teams.
Good with staff engagement and team motivation concepts that can boost staff morale.

What we offer (in addition to compensation and statutory benefits):
An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Sun King Academy.
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Jamunite Solutions Limited is Hiring!
We’re Looking for 10 Tuk Tuk Riders!
Do you have experience riding with Yango?
Must have a Class A driver’s License
Must have a smart phone and willing to sign up for yango
Are you ready to start work immediately?
Terms and Conditions
Rider’s must source for their own clients to maximize on orders
Idea for individuals who are goal oriented and ready to create their own income & the company on a profit-sharing basis.
Must be trustworthy and no criminal record
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Job Title: Secretary
Location: AMAC Seed Zambia Limited Headquarters, Lusaka, Zambia
Reports To: Managing Director
Contract Type: Full-Time
Job Purpose:
To provide administrative and clerical support to the office of the Managing Director and other departments, ensuring smooth communication, efficient documentation, and timely coordination of office activities.
Key Responsibilities:
Manage and organize the Managing Director’s schedule including meetings, appointments, and travel arrangements.
Prepare and edit correspondence, reports, memos, and other documents.
Maintain accurate filing systems (electronic and physical) for company records and confidential documents.
Receive, screen, and direct incoming calls, emails, and visitors in a professional manner.
Organize and coordinate internal and external meetings, workshops, and events.
Maintain stock of office supplies and ensure effective use of office resources.
Handle incoming and outgoing mail and other communications.
Support office procurement processes by preparing purchase requisitions and liaising with vendors.
Assist with document preparation for board meetings, management meetings, and staff briefings.
Perform any other duties as may be assigned by the Managing Director or other senior management.
Qualifications and Experience:
Full Grade 12 School Certificate with five credits including English.
Diploma in Secretarial Studies, Office Management, Business Administration, or related field.
At least 3 years of progressive experience in a similar role, preferably in a corporate or agribusiness environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Knowledge of office equipment (printers, scanners, copiers) and office procedures.
Personal Attributes:
Female, aged between 21 – 27 years.
Professional, courteous, and well-presented.
Excellent communication and interpersonal skills.
High level of integrity, confidentiality, and discretion.
Strong organizational and time-management skills.
Ability to multitask and work independently with minimal supervision.
Attention to detail and a proactive approach to tasks.
Good command of both written and spoken English.
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The Role:
As Depot Manager, you will be responsible for the safe, efficient, and cost-effective running of our fuel distribution depot. You will oversee daily operations, ensure compliance with industry regulations, manage a team of drivers and yard staff, and maintain high standards of service delivery.
Key Responsibilities:

Conduct risk assessments and ensure that all changes on site are carried out in line with the company’s Management of Change (MOC) guidelines.
Ensure accurate depot’s HSSEQ reports are shared with the stakeholders promptly.
Ensure the depots meet the HSSEQ KPIs: Zero Fatalities/LTIs, Zero Spillages with environmental impact, Zero Occupational illness & Zero VMIs
Ensure depot equipment is maintained in optimal and safe working condition.
Conduct planned and unplanned depot inspections and audits.
Ensure the depot meets its statutory compliance requirements
Ensure operational staff are properly motivated and competent to discharge their responsibilities through: SMART Objective settings, Performance reviews, Identifying Training needs, Rewarding of exceptional performers & enforcement of disciplinary action where necessary.
Ensure staff overtime is maintained within management’s approved limit.
Ensure staff have the necessary tools required to discharge their duties, i.e., transport, meals, PPE, computers, phones, etc.
Ensure the depot stock variances are kept within the company’s management limits.
Ensure accurate daily stock reports are shared with the stakeholders promptly.
Ensure the stock levels are maintained within the management’s approved min-max limits
Ensure depot stock movements are carried out as per management’s approved standard operating procedures (SOPs).
Ensure excellent customer service to internal and external customers, including responding to queries and resolving issues in a timely and professional manner.
Develop and manage the depot’s budget, ensuring that costs are controlled and expenses are minimized.

Experience & Education:

Degree qualification in Engineering, Logistics, Business, Transport Management, Operations, or Supply Chain, or a related field.
Knowledgeable in ISO 9001, 14001, & 45001 standards, Lead Auditor qualification will be an advantage.
At least 5 years’ work experience in Operations Management at the Supervisory level.
Oil and Gas industry exposure is advantageous.
Project Management knowledge is advantageous.

About You:
We are looking for someone with:

Proven experience in depot, logistics, or fuel operations management.
Strong leadership and team management skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Knowledge of fuel distribution or dangerous goods handling.
Excellent organisational and problem-solving abilities.
Strong understanding of compliance, good governance, and HSSEQ principles.
Ability to lift heavy objects and work in a physically demanding environment.
Full Zambian driver’s license.

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Job Description
Ensure a profitable card business through timely reconciliation of cards payments accounts and resolution of open items involving cards transactions
Reporting Relationships:
Functionally reports to Team Lead, Card Operations
Role and Responsibilities

Perform daily/monthly reconciliation and settlements for Visa/MasterCard credit cards transactions.
Ensure that Cards Transactions are settled within 24 hours in line with SLA with the business units
Ensure the integrity of settlement billings
Investigate and process credit cards chargebacks
Ensure daily call over of uploads into cards payment accounts for completeness and accuracy
Ensure daily reconciliation of cards payment accounts for risk assessment
Ensure daily proof of cards payments GL accounts
Drive resolution of open items in cards settlement accounts in accordance with the bank’s zero tolerance policy
Liaison with other units and transaction owners with a view to clearing open items
Any other function that may be assigned to you from time to time.

Key Performance Indicators (KPIs)

Timeliness of E Banking transactions settlement in line with SLA
Compliance with bank’s approved operational risk policies and procedures evidenced by audit rating
Effectiveness in handling open items in cards payment accounts as measured by no. of items in excess of agreed lifespan.
Timeliness and quality of reconciliation and proof of accounts reports

Key Competency Requirements
Knowledge:

Good knowledge and understanding of banking operations
Knowledge of Card Relevant accounting activities related to Cards Accounting entries on Visa/ MasterCard, Other banks, Head Office etc. related transaction
Knowledge in Chargeback activities

Key Skills:

Communication skills: Excellent written and oral communication skills
Reasoning Skills: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
Computer Skills
Problem solving skills.

Job Requirements
Education Requirements

A minimum of a credit in first degree: Business, Finance & Banking or Accounting or any other related field
 Full Grade Twelve School Certificate with five (5) Credits including English and Mathematics
ZAQA verified certificates

Experience
Minimum requisite experience – 2 years’ relevant experience in relevant areas

Banking Operations
Card Settlement & Reconciliation
Accounting reconciliation activities

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We are currently looking to hire instructors/lecturers for a vocational college based in Lusaka to lecture in the following courses:
1.Bricklaying and Masonry Instructor/ Lecturer (X1)
2.Carpentry & Joinery Instructor/Lecturer (X1)
3.Plumbing and Piping Instructor/Lecturer (X1)
4.General Hospitality Instructor/Lecturer (X1)
5.Psychosocial Counselling Lecturer (X1)
5.Electrical Technology Lecturer (X1)
6.Mechanics and Machine Operator Lecturer (X1)
7.Entrepreneurship Lecturer(X1)
8.Fashion and Textile Lecturer(X1)
Qualifications and Skills

Full Grade 12 School Certificate or its equivalent.
Diploma or better in relevant field.
TEVETA Accreditation as Trainer/ assessor.
At least 5 years’ hands-on experience in similar position.
Teaching Methodology Certificate will be an added advantage.

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Special Hope Network is a faith-based organization dedicated to supporting children with intellectual disabilities in Lusaka. We are passionate about creating inclusive opportunities and improving the lives of these children and their families.
Special Hope Network is currently seeking for a Community Care Center Trainer to join our team and lead the implementation of the responsibilities outlined in the job description below.
CCC TRAINER JOB DESCRIPTION
Facilitation

Run room in centre by use of a trainer handbook and child packets with minimal supervision including hands-on demonstration of goals, behaviour, and teaching strategies
Present parent lessons in a way that is engaging and interactive for all, including children.
Run 2-hour sessions at the designated centre with minimal deviations from trainer handbook and designated schedule
Take weekly data on designated goals for each child, coding as appropriate
Carry out tasks as assigned by the supervisor with minimal supervision

Subject Expertise and Parent Learning

Understand and execute goals in centre in accordance with the Log Frame
Ensure each parent knows their child’s goals, understands it, can use the correct materials to reach targets
Answer questions from parents with factual information, bringing any concerning information to managers. Note questions that need further understanding and come back with accurate answers
Provide feedback to parents at the level of their understanding and provide support for continued learning.
Continue professional development to understand teaching instructional strategies, disability knowledge, and how to collect and analyze data.
Use accurate behaviour, communication, and teaching practices to provide advice and assistance to parents.
Participate in Job-Alike meetings as designated.
Collect and analyze data weekly, adjusting any instructional strategies as needed. Prepare data for progress reports.
Work with specialists in various areas of disability and education, willing to learn and grow in skills and abilities

Support

Keep all materials clean, dry, and in their designated place.
Notice any equipment or materials in need of repair or replacement and alert your supervisor.
Go to managers with any and all concerns before problems become too great.
Daily notice tasks that make your supervisors’ job easier and do them without reminders.
Work with colleagues to keep all SHN buildings/centers clean and safe from hazards (germs, danger, etc.)

Faith Active

Be an example of spiritual growth by practicing personal daily habits of faithfulness.  Talk about those habits when with your colleagues and ask them about theirs. Hold discipleship in high regard and participate every time.  Pray with your team. Prioritize faith, yours, and your colleagues’.
Train parents/caregivers/staff on bible study skills, discipleship skills and leadership skills when appropriate.
Participate in trainings on management skills, emotional intelligence, bible study skills and professionalism.
Be above reproach in your work ethic (virtuous, upright). You are where you say you are, you spent what you say you spent, you do what you say you will do.
Maintain safe boundaries with other staff, Parents, advocates, caregivers, and children, always having another Special Hope adult with you at all times

Qualifications 

Must possess a Grade 12 certificate with a minimum of five (5) credits or better.
Bachelor’s degree in special education or a related field is required.
Certification in childcare or equivalent will be considered an added advantage.
A minimum of three (3) to five (5) years of relevant experience in a similar role is required.

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Contract Duration: 1–3 months (with potential for extension based on project needs)
Work Location: On-site – Lusaka, Zambia
Job Overview:
We are seeking Data Annotation Specialists fluent in  German/Portuguese for an on-site role in Lusaka. The selected candidates will work on a high-impact machine learning project that relies on accurate, high-quality data annotation.
Key Responsibilities:

Tag and annotate datasets accurately following defined guidelines.
Maintain consistency and attention to detail across annotation tasks.
Work with the project team to address unclear requirements or tool-related issues.
Use annotation tools efficiently and adapt to new platforms as needed.
Provide feedback on instructions and tools to help optimize processes.

Qualifications:

Fluency in German language or Portuguese (verbal and written).
Exceptional focus and accuracy in task execution.
Ability to quickly grasp and follow detailed guidelines.
Willingness to learn and adapt to evolving toolsets.
Strong teamwork and time management capabilities.

Full availability for on-site work in Lusaka during the contract.
What We Offer:

Practical experience in data operations for AI systems.
Hands-on training in emerging technology environments.
A collaborative and professional work culture.
Contract extension potential based on performance and project needs.

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Special Hope Network is a faith-based organization dedicated to supporting children with intellectual disabilities in Lusaka. We are passionate about creating inclusive opportunities and improving the lives of these children and their families.
Special Hope Network is currently seeking an experienced Monitoring and Evaluation (M&E) expert to join our team and lead the implementation of the responsibilities outlined in the job description below.
Development

Design robust M&E frameworks, tools, and procedures to track and evaluate program activities and outcomes; measuring outputs against outcomes and results against objectives.
Create detailed M&E reports and dashboards for internal and external stakeholders.
Develop training materials and support resources for staff on M&E methodologies and best practices.
Work collaboratively with Programs CCC and Programs CO to determine specific programmatic M&E needs

Implementation

Oversee data collection processes to ensure accuracy, consistency, and timeliness.
Manage data storage, retrieval, and archiving to maintain data integrity.
Conduct thorough data analysis to assess program performance and impact.
Ensure compliance with donor requirements and organizational policies through regular audits and validations.
Stay updated on the latest M&E trends and technologies to implement innovative solutions.
Developing measurement tools such as surveys or focus groups to assess attitudes, opinions, or behaviors.
Qualitative and quantitative data from all defined stakeholders gathered and analyzed.

Strategic Planning

Provide data-driven insights and recommendations for strategic planning and program development.
Collaborate with program teams, donors, and other stakeholders to align M&E efforts with organizational goals.
Contribute to quality assurance and continuous improvement initiatives to enhance overall program monitoring and evaluation.

Technical assistance

Set up all new computers/laptops
Set up zoom meetings and all technology involved
Manage SHN Microsoft accounts and keep all devices updated.

Faith Active

Be an example of spiritual growth by practicing personal daily habits of faithfulness.  Talk about those habits when with your colleagues and ask them about theirs. Hold discipleship in high regard and participate every time.  Pray with your team. Prioritize faith, yours, and your colleagues’.
Train parents on bible study skills, discipleship skills and leadership skills when appropriate.
Participate in trainings on management skills, emotional intelligence in the workplace, bible study skills and professionalism.
Be above reproach in your work ethic (virtuous, upright). You are where you say you are, you spent what you say you spent, you do what you say you will do.
Maintain safe boundaries with other staff, Parents, advocates, caregivers, and children, always having another Special Hope adult with you at all times

QUALIFICATIONS

Must possess a Grade 12 certificate with a minimum of five (5) credits or better.
Bachelor’s degree in Demography or a related field is required.
Certification in Monitoring and Evaluation will be considered an added advantage.
A minimum of three (3) to five (5) years of relevant experience in a similar role is required.

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About Us:
MK Zero Five Zero Four Trust is a dynamic mixed farming enterprise focused on crop and livestock production with a growing footprint in the agribusiness space. We are seeking a results-driven Sales & Agribusiness Officer with a solid background in Agribusiness Management to join our team.
Position Summary:
The Sales & Agribusiness Officer will be responsible for driving sales, managing customer relationships, and promoting our farm products (such as fresh produce and livestock). The role requires someone with a strong agribusiness foundation, commercial acumen, and a passion for agricultural development.
Key Responsibilities:

Promote and sell farm products including eggs, onions, watermelons, and livestock
Identify and develop new markets, customers, and distribution channels
Build and maintain strong customer relationships and after-sales support
Conduct basic market analysis and provide feedback on pricing, demand, and competition
Support product branding, packaging, and delivery logistics
Maintain accurate sales records and generate periodic performance reports
Collaborate with production teams to forecast demand and plan supply
Represent the Trust at trade shows, markets, and community outreach events

Qualifications & Experience:

Diploma or Degree in Agribusiness Management, Agricultural Economics, Agri-Marketing, or a related field
At least 1–3 years of sales experience in the agriculture or Food Supply Chain
Strong interpersonal, negotiation, and communication skills
Good understanding agricultural markets and customer needs
Computer literacy (MS Word, Excel, Email); experience with POS or sales tools is an added advantage
Social Media Marketing skills are a must
Must be self-motivated, goal-oriented, and able to work with minimal supervision

Remuneration:
Attractive performance-based salary and commission structure.
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