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  • Regional Technician at Topstar Communications Company Limited

    JOB PURPOSE 
    The Regional Technician is responsible for providing technical support, maintenance, and troubleshooting services across multiple locations within a designated region. This role ensures the proper installation, operation, and repair of equipment, systems, or infrastructure to maintain optimal performance and efficiency. The Regional Technician also collaborates with teams, conducts inspections, and ensures compliance with safety and operational standards.
    DUTIES ANS RESPONSIBILITIES

    Visit the sites allocated to you by the technical manager, twice or once per month as instructed by the technical management team
    Check on your sites performance every day by communicating with your assistants, guards and dealers in your area.
    Resolve all site faults on time by remote control, through the assistants and guards or by physically visiting the site
    Be reachable 24/7 to all your sites quarries and complaints
    Do PM for all your sites and upload the PM reports on time
    Keep your sites clean and their surrounding environment
    Proper management of the site’s confidentiality to visitors and non-TopStar personnel through your guards and assistants.
    When not traveling report for work as expected (Mon-Sat) and send your morning and evening reports to NOC on time (workplace will be directed by your supervisor)
    Properly manage the team of guards and assistants that will be placed under you
    Report to the technical management team

    QUALIFICATIONS/ REQUIREMENTS 

    Full grade 12 certified certificate
    Diploma/ Degree in Electrical Engineering
    At least 3 years proven working experience

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  • Accounts Assistant at New Fairmount Hotel

    Accounts Assistant – Livingstone Based Applicants Preferred
    Requirements
    Must have Licentiate / Technician
    Must have at least 3 years of experience
    Must be a member of ZICA
    Hardworking, focused, skilled and dynamic
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  • OBC / Vehicle Tracking Officer at Juba Transport Limited

    We are inviting applications from suitably qualified and experienced candidates with a vision to excel in the position of OBC / Vehicle Tracking Officer.
    Key Responsibilities:

    Tracking of vehicles locations by GPS system.
    Monitoring vehicle driver performance.
    Ensuring strict compliance with company regulations by drivers.
    Identifying on-road exceptions and taking immediate remedial action.
    Co-ordinating and responding to emergency situations.
    Liaising with drivers, operations personnel and management.
    Developing and presenting daily management reports.

    Qualification and Requirements:

    CILT Diploma or University degree with a minimum of 2 years work experience in a similar field and position.
    Grade 12 School Certificate.
    Excellent communication and analytical skills.
    Excellent IT skills.
    Knowledge of Mix-Telematics or Geotab GPS System.
    Good geographic knowledge of the SADC region
    Road transport background preferred.

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  • Stores Supervisor and Hygiene Supervisor at Zambeef Products Plc

    Zambeef Products PLC is the largest integrated cold chain food products and Agribusiness Company in Zambia and one of the largest in the Southern Africa region.  It is involved in the primary production, processing, distribution, and retailing of beef, chicken, pork, eggs, dairy, fish, flour, leather, shoes, stock feed, and day-old chicks throughout Zambia and the surrounding region.
    Zambeef Products PLC is an equal-opportunity employer. We are looking to recruit enthusiastic candidates for the roles outlined below.
                               STORES SUPERVISOR – (NOVATEK LUSAKA) (01)
    The Required Skills for this Role Include:

    Receiving and inspecting all goods purchased in order to ensure the same are in good condition.
    Raising goods received vouchers (GRN’s) for all store’s items received and entering particulars on BIN cards in order to ensure that the delivery notes (DN’s) tallies with goods.
    Monitoring the level of stock items by maintaining minimum and maximum levels on the same and advises superiors in order to facilitate replenishment of the same.
    Controlling stock issues critically by scrutinising requisitions from user departments/ sections, authenticity of signatories in order to ensure the same are properly/ duly authorised.
    Carrying out and records periodical stock audits, physical checks and proper keeping of record in order to maintain an effective system of accountability for stocks.
    Supervising subordinates in order to ensure that proper records are maintained and stores procedures are adhered to.
    Preparing weekly, monthly and incidental reports on all stores operations and submits the same to superior for budgeting control purposes.
    Performing any other task assigned to him by superior.
    Will be responsible for maintaining the quality and feed safety management system

    The Required Qualifications are:

    Grade 12 Certificate.
    Diploma in Purchasing and Supply/Accountancy
    3 years relevant experience
    Conversant in Pastel
    Professional Membership

    The Required Attributes for this Role Include:

    Numerical and Computational Skills
    Good Writing Skills
    Communication
    Persuasiveness
    Creativity and Problem Solving
    Attention to Detail
    Interpersonal Skills

                           HYGIENE SUPERVISOR – (NOVATEK LUSAKA) (01)
    The Required Skills for this Role Include:

    Will be responsible for maintaining the overall Novatek hygiene environment.
    Ensuring that waste materials are identified, collected, removed and disposed of in a manner which prevents contamination of products and production areas
    Ensuring that drainages are cleaned and the forms are updated
    Ensuring that the roads, yards and parking areas are drained to prevent standing water
    Ensuring that the Novatek Sanitary cleaning schedule is implemented and that all cleaning records are up-dated
    Ensuring that Outside Novatek perimeters are well maintained / land scaped/emptying of bins outside/inside the plant
    Ensuring that the A grade empty bags are sorted out and stored properly for re-use
    Ensuring that the storage shades at Novatek and their surroundings are clean and well maintained
    Must be ready to perform any task assigned by the Supervisor

    The Required Qualifications are:

    Grade 12 Certificate.
    Certificate /Diploma in Occupational Health and Safety
    Minimum 2 years of work experience
    Must be registered with HPCZ

    The Required Attributes for this Role Include:

    Creativity and Problem-Solving
    Attention to Detail
    Interpersonal Skills
    Physically Fit
    Communication

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  • Accountant at Business Momenyum

    Our client, a well-established lodge located in Woodlands, Lusaka, is seeking to hire a competent and professional Accountant to join their team. The successful candidate will report directly to the Lodge Manager and play a key role in managing the lodge’s financial operations.
    Key Responsibilities:
    – Maintain accurate and up-to-date financial records, including accounts receivable and payable.
    – Prepare and analyze financial reports for management decision-making.
    – Develop, manage, and monitor budgets to optimize financial performance.
    – Ensure timely payment of suppliers and effective management of vendor relationships.
    – Process payroll using Dove Payroll software, ensuring accuracy and compliance.
    – Reconcile bank statements and lodge accounts to maintain financial integrity.
    – Conduct cost analysis to identify opportunities for financial efficiency.
    – Oversee inventory and stock control, ensuring cost-effective procurement.
    – Prepare tax returns and ensure compliance with statutory obligations.
    – Develop and implement internal controls to safeguard lodge assets.
    – Handle cash management and oversee daily financial transactions.
    – Prepare financial forecasts and advise management on financial planning.
    – Assist in negotiating contracts with suppliers and vendors.
    – Prepare NHIMA, NAPSA & PAYE returns and ensure that they are paid in time
    Personal Attributes:
    – Minimum of 3 years of relevant accounting experience.
    – Experience in the hospitality industry will be an added advantage.
    – Proficiency in payroll processing using Dove Payroll software.
    – Mature, trustworthy, and of high integrity.
    – Experience in the hospitality industry an added advantage
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  • Marketing Manager at ExpressCredit Zambia

    ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.
    We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.
    ExpressCredit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.
    We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka to fill the position of Marketing Manager.
    Job Mission:
    Responsible to build and maintain a strong and consistent brand through a variety of offline and online marketing channels, ensuring the marketing and sales targets are met in a cost effective and high-quality manner.
    Summary Key Responsibilities:

    Execute offline and online marketing strategy in line with the marketing budget and deadlines.
    Analyse, track and report marketing campaign results on a regular basis.
    Coordinate and execute PR, communication, and corporate social responsibility projects.
    Coordinate sales, marketing, and PR efforts to boost brand awareness and sales results (in cooperation with the sales team).
    Initiate, plan and oversee marketing campaigns across all channels: radio, TV, social media, offline events etc.
    Negotiate and liaise with third-party marketing agencies and material suppliers in all channels in the provision of marketing services to raise brand awareness.
    Manage artwork, proof reading, production, translation and other aspects of marketing deliverables in a timely, high quality and cost-effective manner. This includes branch branding, car branding, marketing materials (posters, flyers, signs etc.).
    Monitor competition, execute market research, and report results on a regular basis.
    Work closely with management, sales, IT, and customer service teams.
    Keep up to date with trends and proactively initiate marketing ideas and suggestions for improvements.
    Initiate, plan and oversee the Company’s attendance at events, festivals, trade shows etc.
    Build strategic relationships and partner with key industry players, agencies and vendors.
    Plan budget for campaigns and marketing materials. Update information and look after marketing stock.

    Experience and Requirement

    Bachelor’s degree in Sales and Marketing/Public Relations or related.
    At least 2 years work experience in marketing or PR.
    Project planning and management skills – proactivity and vision regarding marketing/sales goals.
    Ability to work in a team and communicate with other departments.
    PowerPoint and Excel skills (NO pro level necessary), but there is a need to make presentations.
    Understanding of marketing data and measuring them (basic knowledge of social media advertising is an added advantage)
    Strong written and oral communication skills in English.
    Valid Class B Driver’s license

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  • Regional Manager – Southern & Western Regions at ExpressCredit Zambia

    Job Summary
    To lead the regional team by providing guidance, training, and mentorship, participating in the setting of sales targets and sales team incentive structures, responsible for regional sales reports. Achieving goals to increase new business and grow current business. Monitoring of all operations and sales related policies and procedures, their effectiveness in the current business to assist in building a successful regional team.
    Key Responsibilities

    Conduct branch visits on a regular basis as per schedule and ensure all day-to-day processes are in place and followed correctly.
    Submit monthly travel plan for approval – after approval book meeting with Procurement for booking and finance of travel.
    Follow up on all regulatory requirements for the Branches.
    Follow up on service contracts for the Branches and ensure procurement keep everything up to date.
    Detecting, investigating, and remedying discrepancies in sales across branches, as well as fraudulent activities, if required.
    Collate, prepare, and interpret reports, budgets, accounts, commentaries, and financial statements.
    Undertake research into pricing, competitors and factors affecting performance.
    Managing budgets and prepare monthly and quarterly management reports for the Chief Commercial officer.
    Identification of the potential areas / suburbs for expansion of branches in a region.
    Work closely with all relevant department when looking into branch expansions – scout locations, follow-up on Procurement quotes and tickets logged, investigate quotes if needed, ensure IT orders are in place by constant follow up.
    Assess potential client base and product acceptability in new regions.
    Assess business growth and diversity of products in the regions.
    Monitor company vehicle in area, for maintenance and licenses.
    Monitor the travel log (km travelled) in area.
    Ensure all indemnity forms are in place for people (DSAs) travelling with vehicle, not employed by Company.
    Managing sales, by developing a business plan that covers regional sales, revenue, and expense controls.
    Manage and develop the team to meet/exceed new prospect sales and retention goals on a daily, weekly, monthly, quarterly, and annual basis.
    Ensure ongoing training of the whole sales team.
    Prepare accurate and timely reports (weekly, monthly, quarterly, and annual) to management forums.
    Coordinate regional sales meetings with branch teams and guide the team on sales activation with strategic partners and potential customers.
    Ensure customer service is at the highest levels and the brand is promoted positively across all branches in the region.
    Maintain an expert level of understanding of all products and services offer by the company.
    Identify and submit sales bottlenecks to relevant departments and/or higher management.
    Recommend strategies for improving operations of the sales regional team.
    Always aim to exceed the monthly sales targets.
    Ensure that the team follow company standards and ensure high quality and productivity of job performance through Branch Managers.
    Lead and manage regional team (including Direct Sales Agents) through Team Leaders/Branch Managers.
    Lead, coach, and mentor Branch Managers and ensure that they do the same for their teams, this includes positive motivation and performance evaluation, coaching, providing regular feedback, communication of goals, checking achievements, leading regular team calls, etc.
    In collaboration with HR, ensure recruitment, retention and development is taking place within the regional team to ensure the department achieves results.
    Mediate disputes between regional team and request HR assistance when needed.
    Ensure ongoing training of the whole regional team (including Direct Sales Agents).
    Develop the sales team through motivation, counselling, and involve the Trainer with product knowledge training where necessary.
    Maintain clear communication lines and instil trust within the team from a distance.
    Ensure that the team is always up to date with new procedures, amendments product knowledge and all job-related updates.
    Conduct regular meetings with Branch Managers to ensure they are meeting expectations and are on target and that there is a continuous tracking and monitoring of team performance.
    Conduct monthly Branch audits and ensure that identified gaps are closed.
    Any other duties that may be assigned from time to time

    Qualifications and Requirements

    Bachelor’s degree in marketing & Sales/Business Administration
    Grade 12 School Certificate with 5 credits including English and Mathematics
    Minimum three (3) years sales experience in finance field or equivalent.
    Previous experience in Microfinance, financial services or insurance sector will be advantageous.
    Proven track record of managing sales teams with a positive sales performance.
    Excellent time management, analytical and organizational skills with a strong customer centric focus.
    Interpersonal skills and ability to lead and motivate team to attain a shared goal.
    High degree of confidentiality required (Maintain confidentiality regarding all information being processed, stored, or accessed).
    Approachable and team player with problem solving skills
    Excellent verbal and communication skills in English.
    Proactiveness and Assertiveness.
    Good knowledge of MS Excel, Word, Power point.
    Valid Driver’s license – be willing to travel.
    Target-driven, self-motivated, and improvement-oriented personality.
    Independent and flexible.

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  • Financial Markets Researcher at EMIP

    We are a UK-based Emerging Markets focused research platform offering an exciting entry level position for independent contractor researchers with a passion for business or finance.
    Coverage will include private equity, fixed income, regulation, risk management and general investment news.
    Role Responsibilities

    Producing industry and sector analysis reports and snapshots
    Contribute to the development of internal databases
     Support the management of daily data cards
    Aggregate information from various sources and input into databases
    Correct or edit any incorrect details captured by our proprietary systems
    Perform reconciliation of data captured from documents and platforms
    Support the production of daily data cards and news briefs
    Audit existing data reports and articles for accuracy
    Meet data and news production KPIs

    Candidate Requirements

    Bachelor’s degree in business, finance or an accounting
    Ability to read business statements and related documents
    Good interpersonal skills and ability to create a positive impression with clients
    Exceptional attention to detail and ability to meet deadlines
    Fluent English both written and verbal, including ability to proofread
    Evidence of strong email communication skills
    A keen interest in business and finance
    A high level of numeracy, ability to work with data with strong excel capabilities
    Enthusiasm, initiative, interpersonal skills, self-motivation and flexibility
    Time management skills, with ability to self-manage small research projects

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  • Submit CVs-New Recruitment at Madison Life Insurance Company Limited

    Madison Life Insurance Company Limited (MLife) invites applications from suitably qualified and experienced individuals to fill the following positions to be based at Head Office in Lusaka.
    Position 1: Sales and Distribution Manager – Health (1)Location: Lusaka – Head OfficeReporting: General Manager – Health
    POSITION OVERVIEW
    The Sales and Distribution Manager will be responsible for driving the sales of health insurance products through a wide network of distribution channels. This role will manage the day-to-day sales operations, optimize the distribution strategy, build relationships with brokers, agents, and other third-party distributors, and lead a team of sales professionals to achieve business goals.
    KEY QUALIFICATIONS, QUALITIES & COMPETENCIES

    Full grade twelve certificate with at least credit in Mathematics & English

    Bachelor’s degree in Business Administration, Marketing or related field. An MBA or relevant advanced degree will be an added advantage.

    Minimum of 5-7 years of experience in sales and distribution management within the insurance industry, preferably in health insurance.

    Proven track record of achieving sales targets and managing sales teams.

    Experience in managing relationships with brokers, agents, and other distributors.

    Strong leadership and team management skills.

    Excellent communication, negotiation, and interpersonal skills.

    In-depth knowledge of health insurance products and services.

    Ability to analyze sales data, market trends and competitors.

    Familiarity with CRM software and sales analytics tools.

    Strong problem-solving and decision-making abilities.

    KEY RESPONSIBILITIES
    Sales Strategy & Execution:

    Develop and implement comprehensive sales strategies to achieve the overall business and revenue targets.

    Monitor market trends, competitor activity, and customer feedback to adjust sales tactics and offerings.

    Design and execute promotional activities to drive customer acquisition and retention.

    Distribution Network Management:

    Build and maintain strong relationships with existing distributors, brokers, and agents.

    Identify and establish new distribution channels to expand the reach of the company’s products.

    Optimize the existing distribution network to ensure effective market penetration.

    Team Leadership & Development:

    Lead, motivate, and manage a team of sales executives, agents, and distribution partners to meet and exceed sales targets.

    Train and mentor the team on effective sales techniques, product knowledge, and customer relationship management.

    Conduct performance evaluations and set individual development goals for team members.

    Sales Monitoring & Reporting:

    Track and analyze sales data to measure performance and identify areas for improvement.

    Provide regular sales reports and performance analysis to senior management.

    Implement corrective actions to address performance gaps and enhance sales productivity.

    Customer Relationship Management (CRM):

    Build strong, lasting relationships with key clients and stakeholders.

    Ensure that customers receive excellent service and timely responses to inquiries and issues.

    Work closely with the customer service and operations teams to ensure smooth implementation of policies and services.

    Compliance & Regulatory Adherence:

    Ensure all sales activities comply with industry regulations, company policies, and ethical standards.

    Keep up to date with changes in health insurance laws and regulations and ensure the team is informed and compliant.

    Market & Product Knowledge:

    Stay abreast of the latest developments in health insurance products, market conditions, and competitors.

    Provide input into product development and pricing strategies based on market insights.

    Position 2: Operations Manager – Health (1)
    Location: Lusaka – Head OfficeReporting: General Manager – Health
    POSITION OVERVIEW
    The Operations Manager will be responsible for overseeing and improving the day-to-day operations of the organization. This includes managing operational workflows, optimizing internal processes, ensuring compliance with regulatory requirements, and driving operational efficiency. The role requires strong leadership, attention to detail, and the ability to collaborate across departments to ensure seamless service delivery and improved business performance.
    KEY QUALIFICATIONS, QUALITIES & COMPETENCIES

    Full grade twelve certificate with at least credit in Mathematics & English

    Bachelor’s degree in Business Administration, Healthcare Management, Insurance, Operations Management, or a related field.

    Minimum of 5-7 years of experience in operations management, with at least 2-3 years in a leadership role within the health insurance, customer service, or financial services industry.

    Strong knowledge of health insurance products, claims processes, underwriting, and membership services.

    Proven experience in process optimization, team management, and cross-departmental collaboration.

    Strong leadership and team management skills, with the ability to motivate and develop a diverse team.

    Excellent problem-solving skills and ability to implement creative solutions to complex operational challenges.

    Strong knowledge of regulatory compliance in the health insurance industry.

    Proficiency in operational management software, CRM systems, and Microsoft Office (Word, Excel, PowerPoint).

    Excellent communication skills, both verbal and written, with the ability to present to senior management and collaborate across teams.

    Attention to detail and strong organizational skills.

    KEY RESPONSIBILITIES
    Operations Management:

    Oversee the day-to-day operations of the health insurance business, ensuring efficient processes in claims management, membership services, underwriting, customer service, and billing.

    Ensure smooth and effective operational workflows, identifying areas for improvement and implementing best practices to enhance operational efficiency.

    Monitor key operational metrics (e.g., claims processing time, membership retention, client satisfaction) and report performance to senior management.

    Team Leadership & Development:

    Manage and lead the operations team, providing guidance, mentorship, and support to ensure high levels of productivity and performance.

    Foster a collaborative and positive working environment, promoting teamwork and professional growth.

    Organize and conduct training programs to develop staff skills, enhance operational knowledge, and ensure compliance with industry standards.

    Conduct performance evaluations, provide feedback, and assist in setting individual and team goals.

    Process Optimization & Efficiency:

    Identify inefficiencies and bottlenecks in operational processes, recommending and implementing improvements to streamline workflow and reduce costs.

    Introduce automation and technology solutions to improve operational efficiency, enhance data accuracy, and reduce manual workloads.

    Monitor the implementation of new processes or tools and ensure they align with company goals, performance targets, and customer satisfaction objectives.

    Regulatory Compliance & Quality Assurance:

    Ensure compliance with all health insurance industry regulations, company policies, and legal requirements.

    Work closely with the compliance and legal teams to ensure that all operations adhere to the latest laws and regulations affecting the health insurance industry.

    Develop and implement quality assurance procedures to ensure the delivery of high-quality services and accurate processing of claims, enrollments, and other operational tasks.

    Budgeting & Financial Management:

    Assist in budget preparation and monitor the operational budget to ensure cost-effective resource allocation.

    Identify cost-saving opportunities while maintaining service quality and ensuring business growth.

    Ensure efficient utilization of resources across departments, managing operational costs without compromising performance.

    Cross Departmental Collaboration:

    Collaborate with sales, marketing, claims, underwriting, and customer service teams to ensure seamless coordination of operations.

    Communicate operational updates and changes effectively across departments to ensure alignment and clarity.

    Support product development and innovation by providing operational insights and feasibility analysis.

    Customer Experience & Satisfaction:

    Ensure that operational activities are aligned with customer satisfaction goals and deliver a positive customer experience.

    Resolve escalated customer service issues and work to address client feedback regarding the company’s processes or services.

    Implement strategies to improve member retention rates, claims accuracy, and service responsiveness.

    Reporting & Performance Metrics:

    Develop and maintain operational dashboards and reports to track performance against key metrics, including processing times, claim accuracy, and operational costs.

    Provide actionable insights to senior management regarding operational performance, areas for improvement, and strategies for achieving business objectives.

    Prepare regular reports on operational KPIs, budget performance, and compliance metrics.

    Change Management:

    Lead change management initiatives to enhance operational performance, adapt to industry trends, and implement new systems or technologies.

    Ensure smooth transitions during process changes, system upgrades, or other operational transformations.

    Promote a culture of continuous improvement, encouraging employees to embrace innovation and change.

    Position 3. Underwriting Assistant – Membership – Health (1)
    Location: Lusaka – Head OfficeReporting: Operations Manager
    POSITION OVERVIEW
    The Underwriting Assistant will be responsible for managing the health insurance membership process, including enrollment, maintenance, and verification of members’ information. The role ensures accurate data management, timely processing of membership applications, and effective communication with members. The Membership Officer also provides support to members regarding their policies, benefits, and any related queries.
    KEY QUALIFICATIONS, QUALITIES & COMPETENCIES

    Full grade twelve certificate with at least credit in Mathematics & English

    Bachelor’s degree / Diploma in Business Administration, Healthcare Management, Insurance, or a related field.

    Minimum of 2-4 years of experience in customer service, membership administration, or a related role in the health insurance industry.

    Familiarity with health insurance products, membership guidelines, and customer service practices.

    Experience working with membership management software or customer relationship management (CRM) systems is preferred.

    Excellent communication skills, both written and verbal, to effectively assist and guide members.

    Strong attention to detail and accuracy in data entry and record-keeping.

    Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment.

    Strong problem-solving skills with a customer-focused approach.

    Proficiency in Microsoft Office applications (Word, Excel, Outlook).

    Knowledge of health insurance products, policies, and regulatory requirements is a plus.

    KEY RESPONSIBILITIES
    Membership Enrollment & Registration:

    Process new health insurance applications and enrollments accurately and in a timely manner.

    Verify eligibility, ensuring all required documentation is submitted and correct before membership approval.

    Update and maintain members’ records, including personal information, policy details, coverage types, and payment status.

    Ensure all membership data is accurately entered into the system and updated regularly.

    Member Communications & Support:

    Serve as the primary point of contact for new and existing members, responding to inquiries about their coverage, benefits, and membership status.

    Provide guidance and assistance to members regarding the application process, policy renewal, or any changes in coverage.

    Resolve membership-related issues or concerns, escalating more complex matters to senior staff or relevant departments.

    Notify members of any policy changes, renewals, or required actions to maintain coverage.

    Policy Maintenance & Updates:

    Ensure timely processing of member requests for changes in personal details, beneficiary information, or coverage adjustments.

    Maintain accurate records of membership status, including active, suspended, or canceled memberships.

    Track and manage the renewal process for all group policies, ensuring members are notified in advance and renewal payments are processed promptly.

    Verification & Compliance:

    Verify and ensure that all membership documents comply with regulatory standards and internal company policies.

    Ensure members’ data is handled in accordance with privacy regulations and confidentiality requirements.

    Ensure eligibility criteria for memberships are accurately assessed, especially for group policies and dependents.

    Claims and Benefits Coordination:

    Collaborate with the claims and customer service teams to ensure that members’ claims are processed accurately.

    Assist members in understanding their benefits, coverage details, and how to file claims correctly.

    Coordinate with other departments to resolve membership-related claims issues, ensuring timely resolution of member queries.

    Reporting & Record-Keeping:

    Maintain accurate membership records and generate reports on enrollment, cancellations, renewals, and member inquiries.

    Support finance by sharing new additions for invoicing purposes.

    Track membership metrics and assist in identifying trends, such as member retention rates, inquiries, or service issues.

    Assist in the preparation of monthly, quarterly, and annual membership reports for senior management.

    Process Improvement & Efficiency:

    Identify opportunities to streamline and improve membership-related processes and workflows.

    Recommend system improvements to enhance the efficiency of membership management.

    Stay up to date with industry best practices and membership management trends to ensure high-quality service.

    Please note that MLife is an equal opportunity employer.
    Please note that only shortlisted candidates will be contacted.
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  • Procurement person at MR Plumber

    We are seeking a qualified  candidate to join our team.
    TASKS INCLUDE
    -Understanding technical product requirements
    -identifying manufactures in the space
    -Obtaining quotes ,negotiating prices and lead times
    -Vendor management.
    REQUIREMMENTS
    A Diploma in purchasing and supply or any related field.
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