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We are hiring a Customer Support Lead to oversee our support team, improve service quality, and reduce customer complaints. You will be responsible for managing daily support operations, coaching agents, and implementing processes that enhance customer satisfaction.
Key Responsibilities

Lead & Supervise the Support Team – Ensure team members provide timely, professional, and effective support.
Monitor Customer Complaints & Improve Response Quality – Identify recurring issues, address pain points, and implement solutions.
Train & Develop the Team – Provide coaching, conduct performance reviews, and implement best practices for customer interactions.
Track Support Metrics & Report Performance – Monitor response times, resolution rates, and customer satisfaction scores.
Handle Escalations – Step in when necessary to resolve high-priority customer issues.
Optimize Support Workflows – Improve ticket management, automate processes where possible, and ensure smooth operations.
Collaborate with Other Departments – Work with sales, technical teams, and management to improve customer experiences.

What We’re Looking For

Experience: 2+ years in customer service leadership (Team Lead, Supervisor, or Manager role).
Skills: Strong problem-solving, conflict resolution, and coaching abilities.
Tools: Familiarity with customer support software
Communication: Excellent verbal and written communication skills.
Mindset: Proactive, customer-focused, and results-driven.

Nice-to-Have

Experience working in POS systems, invoicing, or ERP integrations.
Knowledge of ticketing systems.
Ability to implement process improvements and automation.

Benefits

Competitive salary & performance-based bonuses
Professional development & training opportunities
Growth opportunities within the company

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JOB OPPORTUNITY:  EXTERNAL
Issue Date: 31ST MARCH 2025
The LUSAKA APEX MEDICAL UNIVERSITY (LAMU) is a privately owned University, accredited by the Higher Education Authority under the Higher Education Amendment Act No. 23 of 2021 to provide Higher Education in Medical Education. LAMU is regulated by the Health Professions Council of Zambia (HPCZ), Nursing & Midwifery Council of Zambia (NMCZ), Technical Education, Vocational and Entrepreneurship Training Authority (TEVETA). Lusaka Apex Medical University is therefore looking for a mature, proactive, and highly motivated and result oriented Zambian with high degree of credibility to fill the following positions:
1.      NURSE (1) DIAGNOSTIC CENTRE
Qualifications

Full Grade 12 school certificate or its equivalent
Diploma Nursing General or Public Health.
Registered with NMCZ with valid practicing Certificate

EXPERIENCE
1 to 2 years of work experience or voluntary work as an added advantage
2.      CLINICAL INSTRUCTORS (4) FACULTY OF NURSING
Qualifications

Full Grade 12 school certificate or its equivalent
Diploma Nursing or Diploma in Midwifery with Qualification of Clinical Instruction.
Bachelors of Science Degree in Nursing as an added advantage
Registered with NMCZ with valid practicing Certificate

EXPERIENCE

Minimum 2 years work experience in the Clinical Area

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Administrative Responsibilities:
General Office Support: Managing schedules, organizing files, answering phone calls, and handling correspondence.
Data Management: Maintaining accurate records, preparing reports, and tracking key data.
Meeting Coordination: Scheduling meetings, preparing agendas, and taking minutes.
Budget Management: Assisting with budget tracking and expense reporting.
Marketing Responsibilities:
Content Creation:
Developing and creating marketing materials, such as brochures, flyers, and presentations.
Social Media Management:
Managing social media content, scheduling posts, and engaging with followers.
Email Marketing:
Creating and sending email campaigns, tracking performance, and optimizing for better results.
Market Research:
Conducting market research to identify trends, customer needs, and competitive analysis.
Campaign Management:
Assisting with the development, implementation, and tracking of marketing campaigns.
Communication:
Maintaining clear and consistent communication with stakeholders, both internal and external.
Education & Experience:
Bachelor’s Degree:
A bachelor’s degree in marketing, business administration, communications, or a related field is generally required.
Marketing Experience:
While not always mandatory, experience in marketing, either through internships, entry-level positions, or previous roles, is highly valued.
Administration Experience:
Experience in administrative tasks, such as project management, organization, and time management, can also be beneficial.
Skills:
Project Management:
Strong project management skills are essential for planning, executing, and managing marketing campaigns and initiatives.
Digital Marketing:
Familiarity with digital marketing tools and techniques, such as SEO, social media marketing, email marketing, and content creation, is crucial.
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About Us:
We are a leading player in the manufacturing and energy sector, dedicated to innovation, sustainability, and operational excellence. We are seeking a highly skilled Finance Manager to join our team and drive financial strategies that support business growth and efficiency.
Job Summary:
The Finance Manager will oversee financial planning, reporting, and analysis to ensure the financial health of the organization. The ideal candidate will have experience in the manufacturing and energy industries and a strong understanding of cost management, budgeting, and compliance.
Key Responsibilities:
Develop and implement financial strategies to support business objectives.
Oversee budgeting, forecasting, and financial reporting processes.
Conduct financial analysis to support decision-making and identify cost-saving opportunities.
Ensure compliance with financial regulations, tax laws, and internal policies.
Lead financial audits and liaise with external auditors and regulatory bodies.
Provide insights and recommendations to senior management regarding financial risks and opportunities.
Collaborate with cross-functional teams to optimize financial performance.
Requirements:
Bachelor’s degree in Finance, Accounting, or a related field
5+ years of experience in financial management, preferably in manufacturing or energy sectors.
Strong knowledge of financial reporting, cost accounting, and regulatory compliance.
Proficiency in financial modeling, forecasting, and ERP systems.
Excellent analytical, problem-solving, and leadership skills.
Strong communication and interpersonal skills.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive health and retirement benefits.
Professional development opportunities.
A dynamic and innovative work environment.
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Responsibilities:
• Maintain cleanliness and tidiness of common areas, gardens, and outdoor spaces
• Perform thorough cleaning duties in guest rooms, bathrooms, and shared areas
• Assist with general repairs and basic maintenance
• Support housekeeping, laundry, and room preparation as needed
• Ensure security and safety measures are followed on the premises
• Run errands or assist in setting up for special events or guest requests
• Report any issues or maintenance needs promptly

Dispose of wastes accordingly
Change and Replenish linen towels and guests amenities in line with the company policy
Report damaged items in the room to the supervisors
Manage guests requests
Perform other related duties as may be assigned by the supervisor

 
✅ Requirements:
• Must be able to speak and understand English
• Must have experience and knowledge of proper cleaning practices
• Honest, dependable, and self-motivated
• Physically fit and capable of handling hands-on tasks
• Good communication skills and a friendly, helpful attitude
• Willing to work flexible hours, including weekends and holidays
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Key Responsibilities:
Greet and check-in guests during evening/night hours
Handle phone/email enquiries and reservations
Monitor guest house security and ensure guest safety
Maintain a clean and organized front desk area
Provide exceptional customer service at all times
Perform basic administrative duties and prepare morning handovers
Requirements:
Previous experience in hospitality or front desk reception is a plus
Must be available to work weekend night shifts
Excellent communication and interpersonal skills
Basic computer knowledge (booking systems, emails, etc.)
Responsible, trustworthy, and able to work independently
Friendly attitude and a professional appearance
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Job Purpose
A Bar Attendant is responsible for preparing and serving beverages, ensuring excellent customer service, maintaining bar cleanliness, and managing stock levels. The role requires strong communication skills, adherence to hygiene and safety standards, and the ability to work in a fast-paced environment while maximizing sales and customer satisfaction
Duties & Responsibilities
Drink Preparation & Service Prepare, mix, and serve alcoholic and non-alcoholic beverages.
✓ Ensure proper presentation and garnishing of drinks.
✓ Supervision & Leadership Customer Engagement & Service
✓ Greet customers warmly and create a welcoming atmosphere.
✓ Provide recommendations and educate customers on different beverages.
✓ Handle customer complaints professionally and ensure a high level of customer satisfaction.
Bar Maintenance & Organization
✓ Ensure the bar is clean, well-stocked, and organized at all times.
✓ Maintain proper sanitation and hygiene standards in line with health regulations.
✓ Ensure all bar equipment and glassware are clean and in good working condition.
Stock & Inventory Management
✓ Monitor and maintain inventory levels, ensuring timely restocking of liquor, mixers, and garnishes.
✓ Track stock usage, minimize waste, and prevent shortages.
✓ Conduct regular inventory checks and report any discrepancies to management.  Cash Handling & Reporting
✓ Process payments accurately and manage cash registers/POS systems.
✓ Maintain accurate records of sales, stock usage, and cash transactions.
✓ Prepare daily reports and assist with financial reconciliation when required.
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We Are Hiring Tuk Tuk (3 wheeler)  Drivers!
Our recruitment hub is seeking skilled Tuk Tuk drivers to join our team.
Requirements:
Minimum of 2 years driving experience
Valid driver’s license
Traceable references
If you meet the criteria, we want to hear from you! Apply today and become a part of a dynamic team.
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About the Role
We are seeking an experienced and dedicated Head Teacher to lead our Legacy Academy, ensuring high-quality education delivery and maintaining an outstanding learning environment.
Key Responsibilities:
Oversee classroom instruction and academic activities in alignment with ministry policies
Manage and develop academic staff through coaching, performance monitoring, and professional development
Ensure implementation of educational curriculum and teaching standards
Maintain student discipline and welfare
Manage school resources, facilities, and administrative processes
Facilitate effective communication with stakeholders, including staff, students, and parents
Leadership Expectations:
Develop strategic goals for academic teams
Create a positive school culture promoting professional values
Mentor staff and build collaborative team environments
Conduct regular classroom observations and performance assessments
Provide constructive feedback and support staff growth
Key Skills and Qualities:
Strong leadership and people management abilities
Excellent communication skills
Ability to remain calm and solution-oriented under pressure
Commitment to continuous learning and professional development
High integrity and passion for student welfare
Adaptable and open to change
Academic Requirements:
Grade 12 Certificate
Minimum Degree in Education
Teaching Council Certification
Personal Attributes:
Demonstrates commitment to organizational mission and values
Proactive and energetic approach to work
Ability to manage complex situations
Strong interpersonal skills
Child protection awareness
Additional Information:
The successful candidate will be responsible for comprehensive school management, including staff supervision, curriculum implementation, student discipline, and administrative coordination.
Interested candidates should apply with a detailed CV and relevant certifications.
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Job Purpose
Responsible for managing agricultural processing operations at Tree of Life Farm, focusing on producing and processing food products while mentoring students and staff.
Key Responsibilities:
Oversee production of peanut butter and vegetable oil
Manage equipment maintenance and inventory control
Train and supervise staff and students
Ensure food safety and hygiene standards
Market agricultural products
Develop operational strategies
Coordinate with farm management
Maintain comprehensive operational records
Essential Qualifications:
Grade 12 Certificate
Bachelor’s Degree/Diploma in Agriculture
1+ year agricultural work experience
Proficient in computer skills (MS Word, Excel)
Valid Zambian Driver’s License
Critical Skills:
Strong leadership and team management
Problem-solving and strategic thinking
Excellent communication
Financial management
Organizational capabilities
Adaptability under pressure
Core Values and Attributes
Committed Christian
Servant leadership approach
Passion for child development
Innovative mindset
Proactive and self-motivated
Humble and team-oriented
Role Characteristics:
Weekday work with flexible scheduling
High-level interaction with children
Reporting to Farm Program Manager
Spiritually-guided resource stewardship
Passionate agricultural professionals committed to transforming children’s lives are invited to apply.
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