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Job Purpose

The role is responsible for developing and managing strategic partnerships, growing SME and corporate portfolios, and supporting product innovation initiatives that enhance MFZ’s competitiveness and market reach.

The position also provides oversight and strategic support to the BD & SME function, while acting as a key liaison for Government and Defence Forces engagements.

Responsibilities

Strategic Partnerships & Corporate Engagement
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Lead engagement with corporate clients, Government agencies, and Defence Forces.
Negotiate, structure and manage MOUs with employers and strategic partners.
Identify and develop high-value partnerships aligned with institutional growth objectives.
Maintain strong relationships with existing partners to drive retention and trust.

Product Innovation & Diversification

Champion the development and rollout of new financial products across payroll, SME and private sector segments.
Monitor market trends and competitor activity to identify differentiation opportunities.

Oversight & Support to BD & SME Function

Provide strategic guidance and performance oversight to the BD & SME Manager and team.
Support execution of field activations, lead generation and partnership acquisition initiatives.
Ensure alignment of SME and payroll activities with institutional diversification goals.

Portfolio Growth & Performance

Drive initiatives aimed at reducing overreliance on GRZ portfolios through private sector penetration.
Support SME lending growth and alternative financing solutions.
Track and analyse portfolio performance metrics, disbursements, and client growth.

Reporting & Strategic Input

Prepare regular partnership and business development performance reports.
Provide market intelligence and strategic recommendations to management.
Participate in cross-functional planning and strategy sessions.

Requirements

Bachelor’s degree in business administration or a related field(Certified by ZAQA)
Minimum of 3 years’ experience in microfinance or banking sector.
Proven experience in corporate relationship management and partnership development.
Strong negotiation, communication and stakeholder management skills.
Excellent analytical skills with the ability to interpret financial data.

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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Luanshya Branch:

Role Description

JOB PURPOSE
This position ensures the role holder to effectively manage processes, controls, resources and all operational activities of the branch including security and physical infrastructure of the building in line with Bank policy and Strategy.

Requirements

Under the supervision of the Branch Manager the following are among the Job Key Responsibilities:
· To ensure actioning of customer instructions (salaries, backing sheets, address amendments, standing orders, stopped cheques, RTGS/ TTs etc.) is within SLA.
· To timely authorize transactions and verify signatures for system transactions and customer instructions brought in e.g. in-house cheques in Sybrin queues etc.
· Monitor workflow on the system to ensure transactions pending, Assigned, Unassigned are cleared to facilitate the running of EODM successfully. Clear all assigned and pending transactions in work flow before 17: 00 hours daily according to the time the transaction was assigned.
· To ensure mandate management is happening with customers and up to date information maintained (end to end KYC management)
· To ensure sampling on call over of Teller vouchers and subsequent filing is happening as per guidelines.
· To ensure call over of ALL GL vouchers as well as the other vouchers is happening daily as per Bank procedure.
· To conduct and review snap check findings, audit findings, and risk events and ensure all findings are closed within agreed timelines.
· To raise incident reports in the branch and ensure they are conclusively timely addressed and closed. Escalate if required.
· To own, manage and test the business continuity plan for the branch and raise any issues that may come up during periodic testing.
· Ensure that all members of staff comply with all policies and procedures required by the Bank including operational risk and control procedures such as KYC, anti-money laundering security of premises and that necessary controls are enforced and maintained.
· To manage maintenance aspects of the branch e.g. furniture, fixtures, premises or equipment in order to ensure branch ambiance requirements are maintained and that staff operate in a safe environment and escalate where need may be.
· To ensure that all branch systems are operational and report any failures to IT helpdesk for quick resolution.
· To ensure cash assets are properly secured, limits observed for both vault/ATM, reconciled daily, differences reported daily and that dual control is observed at all times
· Ensure that team members reconcile working stock of controlled stationary daily e.g cards.
· To ensure unpaid items are attended to within timelines to avoid items being rejected (Too Late For Acceptance) or accounts becoming overdrawn.
· Ensure that Branch Risk Control assessments are updated monthly and return provided to Risk/Compliance.
· To set and monitor Branch Service Standards using the 5 Non Negotiable in order to ensure the delivery of high service quality to customers.
· To attend to and resolve referrals on customer complaints or feedback timely and ensure the complaint handling process in the branch is adhered to.
· To drive closure of pain areas identified during NPS survey and ensure no recurrence.
· To monitor customer touch point standards and ensure working queue management strategies are in place.
· Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
· To facilitate resolution of customer complaints and track the turnaround time of query resolution for queries relating to the back-office function and the number of queries outstanding at the end of each day to ensure that the branch keeps the number of outstanding items to a minimum
· To conduct a query trend analysis, at least monthly, to determine the nature and cause of queries so that staff can be coached on how to prevent re-occurrence of queries where appropriate.
· Any other responsibilities assigned by management
INTERNAL/EXTERNAL CONTACT

External: Customers, local public officers
Internal: All Divisions

QUALIFICATIONS AND EXPERIENCE
· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
· Degree in Business/Marketing or relevant field
· At least four (4) years’ work experience in a sales & marketing role
· Understanding of taxation laws and practical experience in application.
· Appreciation of securitization and investment options.
· Ability to profile customers and assess the needs of Private banking clients.
· Understanding of all Zanaco Retail products and account opening, KYC Requirements.
· Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
· Ability to read market trends and inform the decision-making process.
· Understanding of people policies and processes
· Demonstrated complaint handling and skills certifications
JOB CORE COMPETENCIES
· Verbal and written communication
· Delighting customers and drive for results
· Networking/Liaison
· Persuading and selling
· Analytical thinking
· Team work
· Customer service orientation
· Problem solving

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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Description:
Job Purpose
The Cost Controller will monitor and safeguard food and beverage costs by exercising adequate and prompt control over the recording of the cost of purchased food and beverages, and by checking the accuracy of menu pricing based on an analysis of the actual product costs of food and beverages served. This position focuses on minimizing wastage, preventing pilferage and theft, and maintaining cost controls across all outlets. Work closely with F&B, Purchasing, and Finance teams to identify and implement cost-saving measures.
Summary of Key Responsibilities:

Verify supplier invoices, purchase orders and receiving procedures for accuracy.
Prepare detailed cost reports and analysis to support management decisions.
Monitor and control all costs associated with the hotel
Investigate and resolve discrepancies such as lost postings.
Prepare and analyze financial statements, budgets, and forecasts
Review and reconcile invoices and purchase orders
Ensure compliance with internal policies and procedures
Manage internal and external audits
Prepare daily and monthly F&B cost reports.
Conduct variance analysis and communicate findings.
Verify all POS transactions including voids, discounts, and complimentary items.
Ensure all POS sales are accurately transferred to the PMS.
Produce departmental performance reports.
Develop and implement cost control strategies
Liaise with vendors and suppliers
Provide training and guidance to staff on cost control
Monitor and report on budget performance
Maintain accurate financial records
Develop and maintain cost control systems
Provide regular reports to management
Conduct regular inventory checks and variance analyses.
Verify supplier invoices, purchase orders and receiving procedures for accuracy.
Prepare detailed cost reports and analysis to support management decisions.
Work closely with F&B, Purchasing and Finance teams to identify and impliment cost-savings measures.
Maintain up-to-date recipe and menu costing in Fidelio and Opera Systems.

Required Skills and Competencies 

Excellent  communication skills.
Strong analytical and reporting skills.
Strong leadership skills
High attention to detail.
Ability to work independently and in a team.
Good interpersonal skills
Well organized and independent
Sound time management skills
Good negotiating skills

Communications & Media Studies

Primary Areas of Accountability:

Qualifications and Experience

Diploma or Degree in Accounting, Finance or Business-related field.
Must have a minimum 4+ years experience in Cost Control within a 4- or 5- star hotel.
Proven working experience in cost control in the hotel industry.
Strong analytical and reporting skills with keen attention to detail.
Proficiency in accounting and POS systems
Proficiency in Fidelio, Opera and MS Excel will be a plus
Able to work independently with minimum supervision
Good Knowledge of spreadsheets and Word documents
Knowledge of material control software will be an advantage
Must be a member of ZICA

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

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Description:
Job Purpose
The Chief Accountant will be responsible for overseeing the hotel’s financial activities, ensuring accuracy, compliance, and efficiency. Take charge of overseeing the day-to-day accounting operations of the hotel, ensuring accurate financial reporting, strong internal controls, and compliance with statutory and regulatory requirements. Provide leadership to the accounting team, including Accounts Payable, Accounts Receivable, Inventory, and Purchasing functions.
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Summary of Key Responsibilities:

Develop and implement financial plans, budgets, and forecasts. Monitor financial performance, produce monthly, quarterly, and annual financial reports.
Lead the monthly, quarterly, and annual financial close processes.
Prepare and review monthly management accounts.
Maintain and manage a comprehensive month-end checklist.
Review all journal entries, including payroll journals, prior to approval by the Financial Controller.
Prepare and analyze financial reports, budgets, forecasts, and variance analyses to support decision-making and strategic planning.
Coordinate and liaise with external auditors, tax authorities, and regulatory agencies to facilitate audits, tax filings, and compliance requirements.
Prepare audit schedules and resolve audit queries.
Monitor cash flow, liquidity, and financial performance metrics to identify risks, opportunities, and areas for improvement.
Provide financial analysis, insights, and recommendations to senior management to support business decisions and initiatives.
Manage the day-to-day accounting operations, including general ledger maintenance, accounts payable and receivable, and payroll processing.
Improve cash collections and manage supplier relationships.
Ensure compliance with accounting and tax regulations. Coordinate external audits and prepare required financial statements.
Monitor cost controls and make recommendations for cost-saving opportunities. Analyze profitability and provide financial insight to the management team.
Manage a team of junior accountants, providing guidance, support, and feedback. Ensure the team’s work is accurate, timely, and meets the hotel’s standards.
Oversee the implementation of accounting and financial software systems. Ensure integration with other operational systems.
Participate in the development and implementation of the company’s strategic plans.
Provide financial analysis and recommendations to support business decisions.
Assist the Financial Controller in developing and implementing controls
Identifying issues with accounting processes or procedures that could lead to future errors or misinterpretations of data

Required Skills and Competencies:

Excellent written and verbal communications skills
Strong business acumen and proven drive for results
Ability to analyze and interpret complex financial data.
Excellent attention to detail and accuracy
Strong leadership and interpersonal skills
Good negotiation skills
Excellent analytical problem-solving skills
Strategic thinking and analytical skills
Excellent interpersonal skills

Communications & Media Studies

Primary Areas of Accountability:

Qualifications and Experience

Degree in Accounting or Finance
Full professional qualification either ZICA, ACCA or CIMA
Proven experience as a Chief Accountant or similar role, with a minimum of 5–7 years of experience in accounting and financial management in the hospitality sector 
Working as Senior Accountant for a 4- or 5- star hotel will be an added advantage
Must have proven supervisory experience
Strong background in accounting principles, financial management, and leadership
Strong understanding of accounting principles, standards, and regulations (e.g., GAAP, IFRS)
Ability to communicate complex financial concepts effectively to non-financial stakeholders.
Proficiency in accounting software and financial management tools.
Integrity and professionalism in handling confidential financial information.
Must be a member of ZICA

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

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Job Purpose

The purpose and role of the position is to vet Loan applications, recommend them for approval, and ensure excellent customer service delivery.

Responsibilities

Achieve sales targets as set on a monthly basis.
Maintain excellent Customer service and care.
Achieve 100% collection target for all loans issued.
Ensure that Customers are served within the stipulated TAT.
Accurate data capture of reports and loan applications in the system.
Ensure compliance to all company policies and procedures.
Ensure the precise and persuasive promotion of all products.
Customer Retention/ Stakeholder Management.

Requirements

Grade 12 School Certificate
Business Degree or Higher Level Diploma, or any other professional qualification in a related field (certified by ZAQA)
Experience in Sales and Marketing
Minimum 2 years working experience in microfinance, or banking institution is an added advantage.
Must be a holder of a Valid Driver’s Licence ( Minimum 2 years)

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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Transactional Banking Department at Head Office – Support Functions:

Role Description

Job Purpose: Responsible for the co-ordination, monitoring, evaluation and support of the implementation process of electronic products and services in Transactional Banking. The role holder will ensure consistency with bank strategy, commitment and goals as well as offer technical product support and training to internal and external customers.

Job Responsibilities:
· Creating, establishing and managing business as usual project plans for deployment of new Transaction Banking services or products
· Manage turnover of product/service sales and support staff upon successful implementation of product/service
· Creating material for training both internal and external end users (Processes, SOPs, Work Instructions, Process Flows)
· Offer post implementation technical support of products/services

· Working in collaboration with internal and external staff in the implementation of electronic product/service projects
· Managing, supporting, and helping internal and external customers in their daily banking needs and problems in relation to technical support, product knowledge and information support
· Monitoring and measuring implemented products/services uptake, utilization, performance and revenue
· To organize and analyze audit data and summarize audit findings for review.
· Coordinate the resolution of audit findings, Governance and Control issues within Transactional Banking
· Convert complex business processes into understandable and easy-to-manage processes and decision points
· Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies
Any other responsibilities or tasks as maybe assigned by management.

Requirements

Qualifications & Experience:
· Full Grade 12 Certificate with 5 Credits including English & Mathematics.
· Bachelor’s Degree in Business, Information Technology or Banking.
· At least 3 – 5 years of experience in banking/commercial experience.
Job Core Competencies:
· Good knowledge of banking systems and processes used by the bank and customers
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· Familiarity with international best practices and global trends in the cash management sector
· Technical knowledge in business finance tools, products and methodologies an added advantage
· Knowledge of legal and regulatory issues typical for country banking systems and Knowledge and analytical skills, ability to understand main aspects of a financial institution’s operations an added advantage
· Strong knowledge of Bank products and channels an added advantage
· Communication and presentation skills.
· Analytical skills
· Research skills
· Decision Making and Problem Solving
· Drive for results
· Customer Service Orientation
· Attention to detail
Teamwork

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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Description:
Job Purpose
The Store Supervisor will be responsible for managing the day-to-day operations, leading a team, and ensuring an exceptional customer experience. Other duties will include overseeing employees and finances, and controlling the quality of products and services. Overseeing salespeople, cashiers, shelf stockers, and other employees. Managing finances and preparing an annual budget. Implementing measures to avoid stock damages, theft, and wastage. To ensure success as a Store Supervisor, you should exhibit demonstrable managerial competency, and excellent  communication skills.
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Summary of Key Responsibilities:

Keeping records of expenditure, sales figures, and employee performance.
Evaluating the supply and availability of stocks, and profit-margins.
Manage daily store operations, ensuring smooth and efficient processes.
Lead, motivate, and develop the store team to achieve targets and performance goals.
Monitor sales performance, inventory levels, and operational budgets.
Maintain high standards of customer service and store presentation.
Implement company policies, procedures, and safety standards.
Build strong relationships with customers and the local community.
Supervise and coordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
Perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Monitoring shelve stocks and product displays, and the general appearance of the store.
Investigating market trends and offering products that would appeal to customers.
Training new staff members and scheduling shifts. And evaluate the job performance of retail staff.

Required Skills and Competencies

Excellent written and verbal communication skills.
Excellent organizational and problem-solving abilities.
Strong leadership and people management skills.
Knowledge of sales, inventory, and budgeting processes.
Ability to work flexible hours, including weekends and public holidays.
Customer Value Management Skills
Strong leadership and people management skills
Good negotiating skills
Strong planning and organizing skills
Strategic Sales Planning

Primary Areas of Accountability:

Qualifications and Experience

Diploma or Degree in Business Administration, Marketing, Business Management, or equivalent qualification preferred.
Must have a minimum 3+ years retail experience with a minimum of 1 year store leadership experience.
Proven experience as a Store Manager or Assistant Manager in a retail environment / Fashion Retail store
Demonstrable experience in a supervisory capacity at a retail store, or similar.
Extensive experience with preparing budgets, and financial and expense reports.
In-depth knowledge of fashion products and consumer trends, and marketing strategies.
Exceptional interpersonal skills in dealing with employees and customers.
Competency in retail management software.
Proficiency with spreadsheet and word processing software.
Familiarity with applicable labor laws, and retail health and safety standards.

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

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Description:
Job Purpose
The Aircraft Maintenance Technician will conduct regular inspections and checks of aircraft systems, engines, and components to promptly identify and resolve issues. Reporting directly to the Senior Aircraft Maintenance Technician, the role ensures that Airways facilities, utilities, and equipment remain safe, functional, and compliant with regulatory and operational standards. Perform scheduled maintenance tasks and repairs in compliance with aviation regulations and manufacturer guidelines.
Summary of Responsibilities: 

Conduct inspections of aircraft maintenance facilities, equipment, and utilities to identify faults and maintenance requirements.
Troubleshoot and diagnose electrical, mechanical, and hydraulic systems to ensure optimal aircraft performance.
Utilize specialized tools and equipment to carry out maintenance and repair tasks effectively.
Keep abreast of industry developments and best practices to enhance maintenance procedures and efficiency.
Assist in supervising and monitoring contractors engaged in outsourced maintenance works.
Maintain accurate entries of maintenance logs, records of repairs, and inventory of tools and materials.
Ensure compliance with Zambia Civil Aviation Authority (ZCAA), Occupational Health & Safety (OHS), and environmental standards.
Participate in requisitioning of tools, spares, and materials through the Procurement Department.
Troubleshoot aircraft structural, mechanical or hydraulic systems to identify problems and adjust and repair systems according to specifications, technical drawings, manuals and established procedures
Repair and overhaul aircraft structural, mechanical or hydraulic systems
Install or modify aircraft engines and mechanical, hydraulic, flight control, fuel and pneumatic systems
Dismantle airframes, aircraft engines or other aircraft systems for repair, overhaul and cleaning, and reassemble
Perform and document routine maintenance
Order and maintain inventory of parts and supplies.
Inspect structural and mechanical systems of aircraft and ensure that these systems meet Zambia Civil Aviation Authority (ZCAA and company standards of performance and safety
Respond to urgent maintenance requests to minimize operational disruptions.
Inspect work of aircraft mechanics performing maintenance, repair and overhaul, or modification of aircraft and aircraft mechanical systems to ensure adherence to standards and procedures
Maintain detailed repair, inspection and certification records of aircrafts.

Required Skills and Competencies 

Excellent communication and teamwork skills
Strong knowledge of aircraft systems and component
Ability to troubleshoot and diagnose mechanical issue
Attention to detail and precision in work
Strong problem-solving abilities
Ability to work well under pressure
Adherence to safety protocols and regulations
Willingness to continuously learn and upgrade skills

Primary Areas of Accountability:
Qualifications and Experience
Communications & Media Studies

Full Grade 12 School Certificate.
Diploma in Mechanical or Aeronautical Engineering.
Diploma in Aircraft Maintenance or Engineering will be plus
A Degree in Mechanical or Aeronautical Engineering in any of the above fields will be an added advantage.
Holder of engineers License category A and C or Category X.
Minimum of 2-3 years’ relevant experience in aircraft maintenance and engineering support, preferably in aviation, transport, or related industries.
Must be skilled in using various tools and equipment for maintenance and repairs
Sound knowledge of aircraft systems, radio and avionics equipment will be an added advantage
Extensive hands-on experience in aircraft maintenance, including knowledge of various aircraft models and systems.
Proficiency in reading technical manuals, blueprints, and schematics to perform maintenance tasks accurately.
Knowledge of health, safety, and environmental compliance requirements.
Computer literacy (MS Office; familiarity with maintenance management systems will be an advantage).
Valid driver’s license is an added advantage.

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CAREER OPPORTUNITY – SAFETY/HEALTH DEPARTMENT

Mopani Copper Mines PLC has operations in Mufulira and Kitwe on the copperbelt Province in Zambia. The Company’s Success has been as a result of its Focused approach to improvement and the mutually beneficial relationships enjoyed with stakeholders-an important sector of which is its employees.
The Company Seeks the Services of Safety Officer x 20
Job Purpose
The Responsibilities of this role will include but not limited to the following:

Promote Occupational Health and Safety within the organization and enforce safer and healthier ways of working.
Facilitate risk assessment process on routine and non-routine activities in his/her are of responsibility.
Conduct safety inspection on equipment, to ensure they meet safety regulations.
Conduct safety inspections and audits to ensure that workplaces conform with organizational procedures and safety standards as per key performance indicators.
Work with all levels of supervision, and other professionals to ensure the safety of workplace conditions and practices.
Enforce compliance with personal protective equipment usage in workplaces according to regulations.
Ensure that personnel are aware of, and comply with all legislation relating to duty of care, workplace activities and the use of plant, equipment and substances.
Record and report, injuries and occupational illnesses arising from workplace activities.
Facilitate investigation of accidents and unsafe working conditions, analyse possible causes, recommend and enforce remedial action.
Conduct training awareness sessions for supervisors and workers on health and safety practices and legislation.
Assist, participate and enforce coordination of emergency procedures.
Communicate frequently with management to report on the status of occupational health and safety programs/initiatives.
Enforce occupational health and safety systems, including policies, procedures and manuals.
Facilitate Field Safety leadership (FSL) within his/her respective area of responsibility.
Co-ordinate and participate as a resource in Health, Safety & Environment Committee meetings.

To be considered for this position, the candidate should meet the following minimum requirements:

Grade 12 Certificate.
Minimum of a Diploma in Occupational Health, Safety and Environment or equivalent.
At least 2 years’ practical experience in a similar field (preferably in the mining industry).
Must be conversant with ISO 45001:2018 Standard for Occupational Health and Safety Management.
Valid Unrestricted Zambian Blasting Licence for all mining operations.
Must be a member of the Zambia Occupational Health and Safety Association (ZOHSA).
All academic qualifications should be verified and certified by Zambia Qualifications Authority.

The successful candidate must be result oriented and have the ability to work with own initiative, ability to understand scope of work, paying particular attention to Company policies and Corporate objectives.
Mopani is committed to establishing a winning team and a copper and cobalt business it can be proud of.The Company operates an employment policy of meritocracy,aiming to employ the right people with the right skill,irrespective of race, gender or creed.
Applicants who are interested, suitably qualified, and experienced should submit their application no later than 14 April 2026. The application should include contact phone numbers, a detailed curriculum vitae (limited to three pages or less), and contact information for three referees who can be contacted. Additionally, certified copies of all credentials should be provided.
Female applicants that meet the above qualifications are encouraged to apply. Full confidentiality guaranteed. Please note that only short-listed applicants will be responded to.

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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Transactional Banking Department at Head Office – Commercial Corporate:

Role Description

JOB PURPOSE
Responsible for supporting the implementation and driving the Bank’s cash management sales strategy and ensuring that the set annual cash management sales targets are realized

Requirements

Under the supervision of the the following are among the :
· Implementing and driving the Bank’s cash management sales strategy
· Driving revenue through the acquisition of new customers as well as through cross selling and up-selling opportunities.

· Coordinating delivery of services to the Bank’s customers through alliance partners.
· Serving as subject matter expert for the sales teams especially Relationship Managers and branch staff, concerning all cash management products.
· Interacting directly with the customers and other areas within the Bank that are associated with the customer including internal stakeholders in support of the cash management sales strategy.
· Participating in the measurement of profitability of the cash management products.
· Providing input in campaigns and activities run by the marketing department to increase cash management product utilization and profitability
· Providing input for market research, monitor competitors and analyze customer needs (co-operation with marketing in case of market research).
· Participating in managing the credit and operational risk of the cash management sales strategy
· Establishing and actively monitoring service level agreements with service providers and alliance partners.
· Ensuring availability to all stakeholder groups in accordance with service level agreements.
· Any other responsibilities as maybe assigned by management
INTERNAL/EXTERNAL CONTACT
· Existing / prospective customers
· Internal stakeholders
· Officials of regulatory bodies e.g. BOZ– for compliance and market information.
QUALIFICATIONS/EXPERIENCE
· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.

University degree in a Business-related Field or professional qualification from a recognized university.

· At least Six (6) years relevant experience preferably in a financial environment with exposure to Corporate and Investment Banking (CIB), and Commercial and Agri Business
· Exposure to corporate and investment banking customers: global corporate, government and public sector, large corporates, commodity traders and agribusiness.
Strong knowledge of bank products and channels
· Understanding product and channel market demands
Familiarity with international best practices and global trends in the sector.
Knowledge of legal and regulatory issues typical for country banking system
JOB CORE COMPETENCIES

Results Driven
Communicating with Impact
Working in teams
Building Relationships
Being Pro – Active
Resilience

· Analytical thinking
· Team work
· Customer service orientation
· Conceptual thinking
· Negotiation Skills

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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