Blog

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Vehicle & Asset Finance at Head Office – Commercial Corporate:

Role Description

JOB PURPOSE
Responsible for driving asset growth by achieving new business production targets. The incumbent develops and manages a sales team, procures new business and retains existing business to achieve set financial targets. The incumbent oversees and monitors sales staff and ensures profitability by achieving agreed return on economic capital, non-interest revenue and new business targets. The incumbent builds and maintains profitable relationships with customers market share and delivering product cross sell and maintaining a robust risk control environment.

Requirements

Under the supervision of the Head VAF the following are among the Job Key Responsibilities:
· Formulates strategies for the growth of new business.
Job seeker tools
· Drive business performance through implementation of effective calling programmes for vehicle and asset finance in conjunction with Commercial, CIB, Retail and digital segments in order to maximise face to face customer interface.
· Identifies new customers through suppliers who are looking for new business, people who are seeking financial support and through the marketing network.
· Sets operational plan for sales team on identifying new customers.
· Develops operational efficiency and quality standards in line with the business’s targeted financial performance.
· Demonstrates cost consciousness and awareness of personal contribution to costs.
· Increases knowledge and understanding of financial processes and adheres to required operating standards
· Acquires new business to grow the asset book and increases market share with regards to asset-based finance.
· Achieves agreed value-added product targets, e.g insurance and tracker.
· Maximises opportunities to generate additional income.
· Proactively manages categorised accounts to minimise risk of loss arising from non-performing accounts, thereby improving profitability of portfolio

· Provides creative financial solutions that add value to the customer.
· Identifies how the business will measure itself compared to its competitors
· Ensures customer retention by building and maintaining relationships with dealers and customers. Ensures calling patterns of Marketers are maintained and provides support as required.
· Oversees the resolution of customer complaints and resolves escalated complaints.
· Manages customer expectations through clear and accurate communication.
Communications & Media Studies
· Remains abreast of changes in industry.

· Provides specialist advice and support to internal and external stakeholders.
· Spearheads marketing initiatives of the department to enhance brand awareness and visibility
· Ensures ongoing stakeholder management.
· Identifies innovative ways to enhance sales within area and increase profit margins.
· Manages the implementation of solutions and ideas in support of the business area/branch’s innovation drive to increase revenue.
· Prepares and delivers reports on initiatives in support of innovation and creativity to line manager.
· Analyses customer financing needs.
· Initiates quality credit applications as well as review credit applications prepared by subordinate sales staff.
· Actively involved in structuring and championing large ticket transactions at forums like MCC, and Board
· Effectively engages with credit to ensure win-win solutions for the Bank and customers
· Manages the resolution of facility issues from operational areas to ensure customer satisfaction.
· Ensures the solution offered to the customer optimises all parties’ requirements.

· Coordinates marketing, sales and support services to ensure portfolio performance and growth through retention
· Investigates innovative ways to optimise processes
· Contributes to the alignment of business processes to customer service.
· Ensures that quality standards are adhered to.
· Contributes to team success by ensuring team commitment and cohesion.
· Shares information and knowledge to achieve team goals.
· Monitor sales performance by proactively highlighting areas that require improvement and constructively recommend solutions
· Identifies training / development needs and pro-actively selects effective solutions to address own and staff development gaps.
· Manages the performance contracting and review processes within agreed timelines for each team member.
· Participates in Talent Management practices in line with HR policies and procedures.
· Ensures effective conflict resolution and responds to any complaints or concerns timeously.

· Overall performance and consequence management for direct reports
· Any other responsibilities or tasks as assigned by management.
INTERNAL/EXTERNAL CONTACT
· Existing / prospective customers
· Internal stakeholders
· Officials of regulatory bodies e.g. BOZ– for compliance and market information.
QUALIFICATIONS/EXPERIENCE
· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
· Bachelor’s Degree in Business Administration, Commerce, Finance, Business Marketing, Economics or Business Management
· Minimum of Six (6) years in a related role particularly in a corporate sales environment.
· Working knowledge of financial products and services.
· Demonstrated selling, negotiation and  communication skills.
Communications & Media Studies
· Demonstrates sound knowledge of PowerPoint and presentation skills.
JOB CORE COMPETENCIES

Stakeholder management
Business Strategy Alignment
Financial Management
Interpretation of strategy across business units

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

Sharing is Caring! Click on the Icons Below and Share

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
 
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
 
Key Responsibilities:
Location: Any country where WVI is registered to operate
 
Overview
World Vision International is strengthening its global Staff Care & Well-being approach to ensure that staff are supported not only through formal services, but through clear systems, accessible resources, and consistent follow-through that translate commitment into impact.
 
We are seeking a Coordinator, Staff Care & Well-being to help ensure that the operational, learning, and coordination foundations of the function are strong, reliable, and responsive.
 
This role will focus on coordinating team workflows, maintaining knowledge systems, supporting light monitoring and reporting aligned with the Staff Care Theory of Change, and strengthening information flow between global, regional, and national contexts.
 
This is not solely an administrative role. It requires systems thinking, sound organizational judgment, and the ability to work across cultures and levels of the organization with clarity and credibility. We are particularly interested in candidates currently working in national or regional contexts within humanitarian or international organizations.
 
 
Why this role matters
World Vision is strengthening how we care for our people by moving toward a more intentional, learning-driven, and systems-based approach to staff care and well-being.
This role helps ensure that commitments made at global level translate into clear processes, usable tools, meaningful learning, and visible impact across the Partnership. The Coordinator helps the work hold together across time zones, teams, and levels of the organization.

If you have ever sat in a national or regional office thinking, “This is a good strategy, but it is not landing yet,” this role may be for you. You do not need to be a subject-matter expert in mental health or staff care, but you do need to care about dignity, sustainability, and creating conditions where people can do their work well.
 
Key Responsibilities
As the Coordinator, Staff Care & Well-being, you will serve as the operational and learning backbone of the Global Staff Care & Well-being team.
Keeping the work moving

Coordinate workflows, schedules, and deliverables across the team
Track progress and support timely follow-up
Support budget monitoring and basic operational reporting

Protecting knowledge and clarity

Maintain shared knowledge platforms and repositories
Organize tools, templates, and guidance so they are easy to find and use
Draft and circulate internal updates, briefings, and learning notes

Supporting learning and accountability

Collect and compile monitoring data aligned with the Staff Care Theory of Change
Support analysis of trends and feedback
Document lessons learned and contribute to reporting cycles

Strengthening global and field connection

Support information flow between global, regional, and national teams
Help organize webinars, learning exchanges, and consultations
Capture field insights and ensure they inform planning and improvement

This is not a counseling role. It is a coordination, learning, and systems role that helps ensure staff care efforts are coherent, responsive, and effective.
 
KNOWLEDGE, SKILLS AND ABILITIES
Required Skills, Knowledge and Experience

Minimum 5 years’ experience in coordination, project management, communication or operations support
Educational background in administration, project management, organizational development, communication or related field
Professional training in project coordination or knowledge management an advantage
Experience in complex international organizations
Ability to manage knowledge systems and basic data tracking
Strong organization and communication across cultures
Fluency in English, fluency in additional languages considered an advantage

Communications & Media Studies
 
Preferred Skills, Knowledge and Experience

Familiarity with staff care, employee well-being, and humanitarian context operations.
Experience supporting monitoring, evaluation, and learning functions.
Strong intercultural communication and facilitation skills.
Competence with digital collaboration platforms (SharePoint, Teams, Click-up, PowerBI, dashboards, etc)
Multilingual capacity strongly preferred.
Ability to operate effectively and responsively in a fast changing, ambiguous environment, and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.
Ability to work well independently; a motivated self-starter, with good initiative and problem-solving skills
Strong ability for critical thinking, displaying proactive and innovative approaches to work streams.
Has worked in a national or regional office and understands the realities of complex systems, competing priorities, and limited bandwidth.
Finds satisfaction in making things work better by clarifying processes, organizing information, closing loops, and ensuring follow-through.

 
Travel and Work Environment Requirement

Up to 20%, dependent on Partnership Travel Guidelines.
Ability to work regularly outside of business hours sometimes in hazardous conditions.

 
Applicant Types Accepted:
Local Applicants Only

Sharing is Caring! Click on the Icons Below and Share

Sandvik Mining and Rock Solutions is a global leader in equipment, tools, parts, and services for the mining and infrastructure industries, with applications in drilling, cutting, loading, tunneling, and quarrying. Proudly ranked among Forbes Top 50 Global Employers.
Job purpose
Job market analysis
Responsible for performing equipment remote monitoring service by utilizing telematics and maintenance data via digital tools. Participating to customer meetings, owner of communication channel to the customer on behalf of remote monitoring service.
Providing valuable input for Global Productivity & Reliability Center R&D team to create new algorithms and initiating defect elimination studies for equipment in general. Gathering customer feedback to create new proposals to improve the service level of remote monitoring service. Mentoring Remote Monitoring Analysts.
Main responsibilities

Perform remote monitoring of our customer’s fleet in terms of telemetry and maintenance to ensure the optimal performance of the fleet
Notify the customer regarding Adhoc alarms on an emergency basis, communicating the proper urgency and supporting information
Provide valuable input to technical leadership at all levels of the mines, with special emphasis on interacting with Operations and Maintenance crews
Statistically analyze equipment/asset performance to assess functional system reliability, asset availability, equipment maintainability, process safety & environment
Translate reliability opportunities into bottom-line cost savings & top-line growth
Promote technical, systemic, human/behavioral reliability improvement factors across sites
Support the continued development and administration of analytical platforms and applications
Provide and gather information from on-site personnel and help them to be successful with new digital tools and ways of working
Provide analytical input to reliability engineers and help them to create robust RCA reports and recommendations to improve the performance of equipment based on the insights of data
Host customer remote monitoring weekly meetings and lead the conversation from Sandvik side

Experience

2-6 years of related work experience from heavy machinery or mining enviroment operations
Depth technical knowledge from hydraulics, mechanics, electrics
Solid understanding of the mining operations
Experience from telemetry solutions and associated analytics is seen as distinct advantage
Excellent computer skills
Experience from intepreting data sets and visualization

 
Education

Technical Diploma or Degree in Mining, Mechanical, Electrical Engineering

Education
 
Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity​ with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability.​ To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.
Sharing is Caring! Click on the Icons Below and Share

Kafue GorgeRegional Training Centre
Career Opportunities
Kafue Gorge Regional Training Centre (KGRTC), established in 1989 with support from NORAD and SIDA, is a SADC Centre of Excellence providing high-quality training, research, and consultancy in energy technologies. Renowned for its practical, solution-focused approach, KGRTC has built the capacity of thousands of professionals across Africa in areas such as renewable energy, energy efficiency, and sustainable infrastructure.
KGRTC is inviting applications from suitably qualified individuals to fill the following vacant positions;
Career guide subscription
(1) ACCOUNTS ASSISTANT RS3 (01 POSITION)Department: Finance & InvestmentReports to: Assistant AccountantLocation: Ndola, Copperbelt Campus

Qualifications
a) 5 O-Levels with credit and above in Mathematics and English;b) ZICA Technician or its equivalentc) Membership to ZICAd) Minimum of two (2) years’ relevant work experience in accounting.

Other Requirements
a) Basic bookkeeping and accounting principles Excellent written and verbal communication skills.b) Proficiency in Microsoft Excel (formulas, pivot tables, data entry)c) Familiarity with accounting software (e.g., Sage, QuickBooks, Pastel).d) Ability to detect discrepancies and errorse) Managing multiple financial records/tasksf) Clear communication with suppliers and internal teamsg) Customer service (handling payment queries)

Personal Attributes
a) Integrity & Honesty.b) Problem-Solverc) Ability to Work Under Pressured) Accountability.

Purpose of the Job
To provide efficient and accurate financial administrative support to Copperbelt campus through the processing of invoices, reconciliation of accounts, maintenance of financial records, and ensuring compliance with accounting procedures and standards.

Main Duties and Accountabilities

Assists with preparation and processing of payment vouchers, receipts by posting in the cashbook using Sage 300 for Copperbelt Campus
Assisting with preparation of Copperbelt Campus, customer invoices, quotations and journal vouchers for Guest consultants, Staff debtor’s unretired imprest and Casual wages.
Payments and reconciliation of petty cash.
Assists in the preparation of Bank Reconciliations for Copperbelt Campus.
Ensure that all accounting documents are properly filed and recorded in their respective register
Ensure Copperbelt Campus documents are well organised and signed by respective signatories before filing.
Ensure all transactions are captured in the right accounts in accordance with the chart of accounts.
Assists in preparation of payroll for contractual employees.

Sharing is Caring! Click on the Icons Below and Share

We’re Hiring
URGENTLY WANTED: ASSISTANT ACCOUNTANT
LOCATION: LUSAKA

Job Summary
We are looking for energetic, and results-driven professional to join our accounts team. Ideal candidate must have strong accounting fundamentals, accuracy, and the ability to work independently and with cross-functional teams. Successful candidate must demonstrate professionalism, and commitment to service excellence.

Key Responsibilities

Book keeping
Bank & Account Reconciliation
Preparation of Financial Reports
Tax & Compliance Support
Payroll Assistance
Accounts Payable & Receivable
Audit & Internal Controls

Requirements

Minimum 2–3 years’ experience
Diploma in Accounting
Degree an added advantage
Computer literacy is essential.
Professional certification such as ACCA and ZICA is required
Strong knowledge of financial regulations and statutory requirements in Zambia

Skills Required

Technical Skills: Proficiency in accounting software Excel & ERP systems e.g. Odoo, Tally
Analytical Ability: Strong attention to detail and ability to spot errors or inconsistencies
Communication: Clear reporting to managers and collaboration with other departments
Organizational Skills: Ability to manage multiple tasks and deadlines efficiently
Payroll Systems: Knowledge of payroll software for employee compensation
Financial Databases: Ability to use systems for compliance and reporting
Time Management: Meeting strict deadlines during month-end and audits
Problem-Solving: Resolving discrepancies and supporting compliance

Sharing is Caring! Click on the Icons Below and Share

In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:

7.0 PROJECT OFFICER, SALARY GRADE ZRA05 (1 POSITION), INNOVATION AND PROJECT MANAGEMENT FUNCTION
A. PURPOSEReporting directly to the Manager – Project Delivery, the job holder will be responsible for supporting the successful planning, coordination, implementation, and monitoring of projects within the ZRA project portfolio by providing comprehensive technical and management and administrative support. The role also ensures adherence to the ZRA project management methodology. Promotes accountability through consistent project management methodology.
Job market analysis

B. MAIN DUTIES/ACCOUNTABILITIES

Supporting project managers in the preparation of all project documents, ensuring alignment with the ZRA project management methodology standards, and templates.
Providing technical support in the development and execution of monitoring and evaluation plans.
Ensuring M&E frameworks and databases are updated regularly, enabling effective tracking of performance indicators.
Collaborating with project teams to design and implement awareness strategies and communication campaigns that support change management and stakeholder engagement.
Coordinating and facilitating project-related training and knowledge-sharing sessions to strengthen team capacity and promote methodology compliance.
Ensuring timely compilation and submission of project performance reports, including monthly, quarterly, and annual progress updates.
Establishing and maintaining linkages with project stakeholders and response groups to address cross-cutting issues and ensure integrated response planning.
Developing and implementing systems for monitoring the allocation and use of project resources against planned activities.
Prepare quarterly and annual exception reports on resource utilization.
Providing timely administrative support to Project Implementation Committees and other project governance structures.
Conducting periodic field visits to project sites to assess implementation progress, facilitate stakeholder engagement, and support change management activities.

C. MINIMUM REQUIREMENTS

Grade twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five credits or better including Mathematics and English;
University Degree or equivalent from a recognised University;
Minimum of three (3) years relevant post-qualifying work experience;
Certification in Project Management, Monitoring and Evaluation;
Must be a member of relevant professional body; and
Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

Excellent communication, coordination, and stakeholder engagement skills,
Ability to work under pressure, manage multiple priorities, and meet tight deadlines,
High level of integrity, initiative, and attention to detail,
Proficiency in Microsoft Office and project management software/tools (e.g., MS Project, Smartsheet, or similar) will be an added advantage, Analytical Skills and Problem-solving skills.

Sharing is Caring! Click on the Icons Below and Share

In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:
1.0 MONITORING AND EVALUATION MANAGER, SALARY GRADE ZRA04 (1 POSITION), INNOVATION AND PROJECT MANAGEMENT FUNCTION
Job market analysis
A. PURPOSEReporting to the Assistant Director- Project Delivery, the job holder will be responsible for leading the design, implementation, and management of a comprehensive Monitoring, Evaluation and Learning (MEL) framework that mainstreams the monitoring and management of project activities in line with the Zambia Revenue Authority (ZRA) Strategic Plan and ensure that evidence-based insights inform project delivery, decision-making, and continuous improvement across all innovation and project management initiatives.
B. MAIN DUTIES/ACCOUNTABILITIES

Design and operationalize an M&E framework that aligns with the ZRA Strategic Plan and project delivery goals.
Integrate monitoring and evaluation processes into project management cycles to ensure timely tracking of progress, outputs, outcomes, and impacts.
Establish and maintain performance indicators, data collection tools, and reporting systems for all projects under the PDU.
Ensure systematic monitoring of project activities against approved plans, schedules, and budgets.
Produce periodic performance reports (monthly, quarterly, annual) with actionable insights for management and stakeholders.
Highlight risks, bottlenecks, success stories while recommending corrective actions.
Support mainstreaming of results-based management across all projects, ensuring that change initiatives are evidence-driven.
Provide technical guidance on how monitoring findings can inform change management, stakeholder engagement, and continuous improvement.
Train project teams and stakeholders on M&E tools, frameworks, and processes.
Foster a culture of results and accountability across the Authority’s projects.
 Collaborate with internal units and cooperating partners to harmonize MEL practices and share lessons learned.
Establish digital dashboards and data visualization platforms for real-time project monitoring.
Ensure data integrity, quality assurance, and secure storage of project information.
Document and disseminate best practices, success stories, and lessons for organizational learning.

Local business directory
C. MINIMUM REQUIREMENTS

Grade Twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five (5) credits or better including Mathematics and English;
Bachelor’s Degree in Economics, Social Sciences, Statistics, Project Management, or related field;
Minimum of five (5) years’ relevant post-qualifying work experience in management of projects which should include experience in designing and implementing M&E frameworks with three (3) years at managerial level;
Master’s Degree in Project Management, M&E, or related discipline is an added advantage;
Professional training/certification in Monitoring & Evaluation, Project Management (e.g. PRINCE2, Results-Based Management); and
Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

Excellent communication, facilitation, and reporting skills;
Proficiency in Data analysis software (SPSS, STATA, R, NVivo, Excel advanced)
Proficiency in project management systems;
Stakeholder management and team capacity-building abilities;
Integrity, accountability, and results orientation; and
Strong analytical and evaluation skills with ability to interpret data and provide actionable insights.

Sharing is Caring! Click on the Icons Below and Share

Reference Number

R020009

Description

Starke Ayres is the foremost African specialist and global supplier of premium vegetable, flower and lawn seed varieties – both for commercial and home garden planting. The following position has become available for a Regional Sales Manager, in Lusaka, Zambia.
RESPONSIBILITIES:
Sales Team Effectiveness & Value-Added Selling

Build and lead a cohesive vegetable seed sales team that consistently sells on technical and economic value, not price, across all channels.
Key outcomes include:

Clear, unified sales approach based on needs diagnosis, technical solutions, and value justification
Ongoing field coaching and capability development
Improved sales discipline, execution consistency, and commercial outcomes
Channel Strategy & Execution (All Channels)

Support the development and drive the execute effective go-to-market strategies for agro-dealers, seedling/YPR channels, emerging farmers, and large commercial growers.
Key outcomes include:

Clear channel roles and activation plans
Strong partnerships with priority channel customers
Balanced growth and effective pull-through across all channels
New Product Introduction (NPI) & Portfolio Commercialisation

Own the commercial success of new vegetable seed introductions, from launch planning to market adoption.
Key outcomes include:

Disciplined NPI launch execution with sales and channel readiness
Strong demo, trial, and proof generation collaborating with the demo and trialing teams

Measurable first-season traction and repeat demand for new varieties
Marketing Strategy Execution & Demand Creation

Implement integrated, seasonal marketing strategies that support sales priorities and generate qualified demand across all vegetable seed channels.
Key outcomes include:

Crop- and season-aligned marketing campaigns
Effective use of field, technical, and digital marketing tools
Improved conversion of marketing activity into sales opportunities
Customer Engagement, Education & Technical Leadership

Position the company as a trusted technical partner in vegetable production through consistent, high-quality customer engagement.
Key outcomes include:

Structured customer education and field engagement programs
Strong relationships with influential growers, seedling producers, and dealers

Improved customer retention, satisfaction, and brand credibility
Market Intelligence & Continuous Improvement

Ensure commercial decisions are informed by real-time field intelligence and competitor insight.
Key outcomes include:

Regular collection and sharing of market and competitor insights
Practical actions taken to improve competitiveness and execution
Continuous improvement of sales tools, messaging, and go-to-market effectiveness

Requirements

REQUIREMENTS:
Qualification:

Horticultural or Marketing Diploma (Minimum)
B Agric (Horticulture) plus training in Marketing/Personnel Management

Typical Career steps:

3 years as a Sales/Technical/Marketing Representative
2 years as a Senior Sales/Technical/Marketing Representative
2 years as a Principal Sales/Technical/Marketing Representative

Competencies:

Strong working knowledge of vegetable crops, seed genetics, and agronomic application.
Ability to translate technical features into clear, farmer-relevant benefits.
Confidence to engage credibly with growers, seedling producers, agro dealers, and internal teams.
Shifts focus from transactional to value-based selling.
Understands pricing, margin mix, and customer economics.
Balances growth with profitability and portfolio quality.
Builds a disciplined, accountable sales team.
Provides direction while remaining hands-on when needed.
Uses marketing as a sales enabler.
Aligns marketing with crop cycles and GTM priorities.

Work Level

Senior Management

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Zambia

Sharing is Caring! Click on the Icons Below and Share

Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Head of Payments Operations is a senior country role responsible for managing the daily operations for Citi Zambia, consisting of multiple teams in multiple geographies performing related tasks. The overall objective is to ensure seamless, risk free, consistent execution of daily operations processes while managing internal stakeholders, regulators and clients. Responsibilities: This role title is Head Payment Operations and will be responsible, over and above country objectives, for ensuring client payment and receivables scorecard objectives and client needs are met – including; Managing the end-to-end payment process which includes payment initiation, any payment document vetting/purpose of payment declarations, regulatory reporting and reconciliations Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, cost and quality To ensure transactions are processed consistently, in a compliant manner, accurately and on time Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations Ensure transactions are processed accurately and on time in coordination with the various outsourced processing teams Ensure technology capability is fit for purpose and manual touch points and straight through processing rates are in line with market and Citi norms Initiate programs to manage out payment processing exceptions Actively participate in the development of scalable business and client solutions, ensuring client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self-servicing Remain current and involved in payment and receivable market constructs and group offerings to leverage best practices and standards for home market. Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes Manage all aspects of Operational governance Contribute to the objectives of the entire function and Zambia branch Re-engineer and redesign processes to ensure efficiency Submit the recommendations for process re-design Key contact for regulators to cover operational activities and control environment. Represent Citi and Payments Operational unit at senior and regulatory forums Execute Regulatory advocacy on behalf of Citi Bank in appropriate forums Ensure requirements for regulatory change, remediation, automation and other projects are documented and enabled Knowledge/Experience: Significant experience in Financial Services Strong understanding of Transactional Banking Products, Zambia payment and operations landscape Demonstrated skills in senior position and banking operations. Proven ability to establish and maintain business partnerships and client relationships. Experience analysing client requirements and developing suitable, cost-effective solutions Competencies: Client Centric Proactive in managing clients and support team Leader of Self and others Strong Execution Skills Strong Risk and Control Mindset Ability to drive change and implement sustainable processes Effective English verbal and written communication Qualifications: Relevant experience in a related senior Banking Operations role with experience in operations, payments and management Education: Bachelor’s/University degree
Salary insights report
——————————————————
Job Family Group:
Operations – Transaction Services
Zambia travel guide
——————————————————
Job Family:
Cash Management
——————————————————

Time Type:
Full time
Education
——————————————————
Most Relevant Skills
Please see the requirements listed above.
——————————————————
Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
Salary insights report
——————————————————
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Sharing is Caring! Click on the Icons Below and Share