Job Region: Zambia

The core functions for the contact center agent is to engage with clients, understand their needs, and promote suitable products for loan renewal. It involves fostering positive customer relationships and ensuring clients receive tailored solutions that align with their financial requirements.
Competencies

Good Interpersonal skills
Active and reflective listener
Ability to understand and handle objections
Writing skills
Capability to multi-task
Good communicator
Excellent customer service skills

Essential duties and Responsibilities

Proactively handle incoming calls and provide assistance to customers.
Proactively reach out to potential customers, setting up appointments or following up on leads.
Ensure customers receive correct details about FINCA products and services.
Identify opportunities to upsell and cross sell relevant products and services when appropriate.
Negotiate payment plans with delinquent customers to maximize recovery rates while maintaining positive customer relationships.
Document all outbound calls information according to standard operating procedures.
Manage and resolve customer complaints in a timely manner leading towards satisfaction.

Qualifications

Diploma/Degree in Banking and Finance, Business Administration , Marketing or any other relevant Business Related Diploma/Degree
Experience in the same capacity /Similar Role with a micro finance institution or Commercial Bank
Strong analytical skills and pays attention to detail.

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Closing Date
2026/04/27

Reference Number
CCB260421-6

Job Title
FLEET ADMINISTRATOR

Job Category
Logistics

Company
Coca-Cola Beverages Zambia

Job Type
Permanent

Location – Country
Zambia

Location – Province
Not Applicable

Location – Town / City
LUSAKA

Job Description
Oversee the administrative aspects of fleet operations, including vehicle registration, insurance, and compliance documentation. Maintain accurate records of fleet assets, including vehicle details, maintenance schedules, and usage. Coordinate vehicle maintenance and repairs to minimize disruption to logistics operations. Schedule regular inspections and track vehicle service histories. Prepare and maintain detailed reports on fleet performance, costs, and compliance. Ensure timely and accurate completion of all fleet-related paperwork and documentation. Liaise with external vendors for vehicle services, parts procurement, and repairs. Ensure compliance with all relevant regulations and industry standards. Monitor and manage fleet-related expenses, including fuel, maintenance, and repairs. Assist in budget preparation and cost analysis for fleet operations.

Key Duties & Responsibilities
Fleet Utilization:

Percentage of fleet availability versus downtime.
Efficiency in vehicle scheduling and resource allocation.

Compliance:

Number of compliance issues or violations reported.
Timeliness of documentation and adherence to regulatory requirements.

Cost Management:

Accuracy in budget forecasting and control of fleet-related expenses.
Reduction in unexpected repair and maintenance costs.

Documentation Accuracy:

Completeness and accuracy of fleet records and reports.
Timeliness in processing and filing of documentation.

Vendor Management:

Performance and reliability of vendors and service providers.
Effectiveness in negotiating contracts and managing service agreements

 

Skills, Experience & Education
Skills:

Strong ability to manage and prioritize multiple tasks and responsibilities.
Excellent time management and coordination skills.
High level of accuracy in maintaining records and preparing reports.
Ability to spot discrepancies and ensure compliance with documentation standards.
Clear and effective verbal and written communication skills.
Ability to liaise with vendors, logistics teams, and regulatory bodies professionally.
Strong analytical capabilities to monitor fleet performance and manage costs.
Proficiency in data analysis and reporting.
Familiarity with fleet management software and tools.
Proficiency in MS Office, particularly Excel, for reporting and data management.
Excel & reporting (non-negotiable)
ERP systems (e.g., MS Dynamics 365, SAP, etc)
Fleet management systems/telematics (e.g., Geotab, vehicle tracking systems)
Record keeping and compliance (licenses, maintenance logs, regulatory documentation)

Experience & Qualification:

Grade 12 with 6 Credits or better
Degree/Diploma in Business Administration, Logistics/Supply Chain Management, Transport Management, Mechanical/Automotive Engineering
Minimum of 2 years of experience in fleet administration or logistics management, preferably in a bottling or manufacturing environment.
Understanding of fleet operations and logistics within a bottling or similar industry.
Familiarity with regulatory requirements and compliance standards for fleet management.
Experience with fleet management systems and software.
Ability to handle administrative tasks efficiently and accurately.
Proven experience in managing vendor relationships and negotiating service contracts. Ability to coordinate effectively with external service providers.

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Description:

Job Purpose:

The HR Officer will wok with the Head HR & Admin to support business units to drive operational effectiveness through the implementation of Human Resource best practice. Coordinate the performance management process with the Head HR & Admin. Administer HR policies, procedures relating to recruitment, welfare, pension, medical, housing and salary and wages administration. Manage disciplinary cases and grievances. Maintain a safe and health working. Build and maintain key stakeholder relationships with HR Leadership, Business Leadership, the wider HR community and Employees.
Resume writing service

Key Responsibilities:

Work closely with the Head HR to Coordinate the performance management process for the bank
Enforcing complying of instructions given pertaining to the use of personal protective clothing, equipment or gear or any matter in relation to health and safety to all employees.
Ensuring that all employees do not interfere with anything that has been provided in the interest of health and safety in the workplace.
Rationalizing labour headcount to meet the requirement to enhance productivity.
Assisting with Staff Remuneration through ensuring that all relevant data is communicated to Finance.
Facilitating the bank’s labour requirements on restructuring process of laying off and recess, retrenching or redeploying of employees as a result of company labour rationalization.
Manage end to end in house recruitment and selection process (writing the job advertisements, interviewing, reference checking and creating employment contracts)
Preparing and conducting inductions for new employees.
Manage on boarding processes and exit interviews.
Providing support and assistance to supervisors/managers with grievance handling, dispute resolution and performance management and disciplinary issues.
Attendance and tracking of employee movements.
Issuing out Leave forms and advising employees on when to take their Annual leave
Assisting in conducting Monthly performance appraisals.
Updating and maintaining all HR records in the HR system; Maintaining all employee records and files, including appointment, termination, probation, performance, induction and training records.
Build and maintain key stakeholder relationships with HR Leadership, Business Leadership, the wider HR community and Employees
Help to plan, organize, direct, control or coordinate the personnel, training, or labour relations activities of the bank
Research and consult on compensation and benefits

Skills and Attributes

Good Communications Skills
Approachable
Proactive
Well driven and energetic
Peoples person yet firm
Attention to detail
Good Interpersonal Skills
Negotiating Skills
Problem-solving Skills

Primary Areas of Accountability:

Qualifications and Experience

Degree in HR Management, Business Administration or Social Sciences
Must have a minimum of 4-6 years of experience in Human Resources and Administration with a Commercial Bank or Micro-Financial Institution or FMCG sector
Must be well-vested in Labour Laws and Contract Management
Proven ability to prepare HR reports
Knowledge of safety rules and regulations
Knowledge of Bank procedures and policies

Familiarity with performance management software will be plus
Must be a Member of ZIHRM with a valid practicing certificate for 2026

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Description:
Job Purpose
The Key Account Manager (Sales) will be responsible for developing and sustaining solid relationships with key clients that bring in the most income for the company. Take charge of addressing and resolving key clients complaints. Acting as the main point of contact between Corporate Clients and internal teams. Mentor and supervise Key Account Sales teams assigned to each key client.
Summary of Key Responsibilities;

Play an integral role in new business pitches and hold responsibility for the effective onboarding of new clients.
Be Responsible for the development and achievement of sales through the direct sales channels.
Focus on growing and developing existing clients, together with generating new business.
Prepare tenders and responses to Requests for Proposals in line with customer requirements.
Act as the key interface between the customer and all relevant divisions within the group.
Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands the company customer base and ensure its strong presence
Provide on-the-ground support for Sales Key Account Reps as they generate leads and close new deals
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them

Required Competencies and Attributes

Excellent Communication Skills (Oral & Written)
Highly self-motivated and ambitious;
Focused, accountable, responsible and dedicated.
Customer-Centric Skills
Business Relations Building and Managing Skills
Excellent Networking Skills
Ability to build rapport with key clients.
Excellent Negotiating Skills
Excellent Persuasive Skills
Ability to Interact with Exco Teams
Ability to handle multiple client accounts

Primary Areas of Accountability:

Qualifications and Experience

Bachelors Degree in Marketing, Business or Commercial Field
Must have a minimum of at least 5+ years experience in Key Account and Business Development with either a Telecoms or FMCG Company
Must have proven experience in Sales and Business Development 
Previous experience in Account Management or Territory Sales and display an attitude that is key to success;
Strong Account Management and Relationship Building Skills;
Experience in managing large accounts at head office / Exco level
Excellent working knowledge of MS Office Word, Excel & PowerPoint
Good understanding of the Telecoms Industry locally and the Southern African Region will be a plus
Proactive approach with a high level of attention to detail

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Database / Management Information System (MIS) Expert (SNKE)
Parttime-Temporary
5 days agoRequisition ID: 1005
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VACANCY ANNOUNCEMENT
Position Title: Database / Management Information System (MIS) Expert (Senior Non‑Key Expert)
Location: Lusaka, Zambia
Duration: 3 months (May–July 2026); up to 40 working days
Zambia business directory
1. Background
The Economic Governance Support Programme (EGSP) is funded by the European Union under the 11th EDF and supports the Government of Zambia in strengthening the business environment, improving investment conditions, enhancing youth employability, and strengthening land governance. The programme is implemented through several Technical Assistance projects and has been operational since May 2024.
Under EGSP, the Ministry of Commerce, Trade and Industry (MCTI) and the Ministry of Green Economy and Environment (MGEE) are strengthening their Monitoring, Evaluation and Learning (MEL) systems to improve evidence‑based policymaking, performance tracking, accountability, and learning. To support this process, EGSP seeks to recruit a Database / MIS Expert to design and deliver the technical and ICT components of integrated M&E systems for both Ministries.
 
2. Objective of the Assignment
The overall objective of the assignment is to support MCTI and MGEE in the design, development, and operationalisation of robust M&E databases and Management Information Systems (MIS) aligned with national frameworks and international best practices.
 
3. Scope of Work
Under the supervision of the TABI Team Leader, and in close coordination with the M&E Expert, the Database/MIS Expert will be responsible for:

Designing data collection tools with built‑in validation and quality assurance rules.
Defining variables, parameters, indicators, and data flows for the M&E systems.
Developing automated reporting templates and dashboards to produce periodic reports and performance scorecards.
Designing the overall M&E database and MIS architecture.
Supporting integration of M&E systems with existing government platforms.
Developing user authentication, role‑based access, backup, recovery, and security mechanisms.
Supporting sustainability of the system through SOPs and capacity‑building measures.

 
4. Qualifications and Experience
Required Qualifications

University degree in Information Systems,  Computer  Science, Data Science, or a related technical field.

Required Experience

Minimum 7 years of professional experience developing ICT solutions for M&E or data management systems.
Proven experience in:
MIS architecture design
Dashboard and reporting tool development
Government or institutional data systems
Familiarity with data quality assurance protocols and system integration within public sector environments.
Strong analytical, technical documentation, and communication skills.

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Description

Organizational Background
Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 24 million people annually with proven hunger prevention and treatment programs. As a nonprofit that works across 50 countries, our 8,300 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger for everyone and for good.
Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in eight countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia, and Haiti. Action Against Hunger-USA has over $100 million in programs and approximately 1,800 permanent staff based in New York City, Washington D.C., Nairobi, and country offices. Additional growth is anticipated.
We have been present in Zambia since 2021 working in both humanitarian and development contexts to build resilience and protect lives and livelihoods.
Job Summary
The Senior MEAL officer is a senior technical role responsible for providing expert guidance, quality assurance, and strategic oversight of all MEAL activities for the ECHO project in Mantapala Refugee Settlement. Unlike an officer role focused on day-to-day implementation, the officer leads system design, advanced data analysis, capacity building of MEAL and program staff, and strategic learning. The officer ensures that MEAL systems meet ECHO compliance standards, generate high-quality evidence, and drive adaptive management. This role also provides technical support to the Crisis Modifier mechanism and leads high-level reporting, evaluations, and learning agendas.
Role Purpose
To provide technical leadership in MEAL for the ECHO project, ensuring that data is not only collected and reported but actively used to improve program quality, demonstrate impact, and uphold accountability. The Senior MEAL officer will bridge the gap between data and decision-making, mentor MEAL and program staff, lead complex evaluations, and ensure that learning is systematically integrated into project adaptation. This role exists to make sure that every indicator, every feedback form, and every lesson learned translates into better outcomes for refugees and host communities.
ENGAGEMENT & WORKING RELATIONSHIPS
Internal:

Reports to MEAL Manager
Supervises and mentors MEAL Officers and Enumerators
Works closely with Project Manager, Health & Nutrition Coordinator, WASH Coordinator, Cash & Livelihoods Coordinator
Collaborates with the Accountability and Safeguarding leads
Advises senior management on MEAL strategy and findings

External:

Engages with ECHO technical monitors (as required)
Coordinates with partner INGOs and UN agencies (UNHCR, WFP) on MEAL harmonization
Represents Action Against Hunger in sector MEAL working groups
Liaises with Mantapala camp management, health facility staff, and community leaders
Manages external evaluators or consultants when applicable

KEY RESPONSIBILITIES
KEY RESPONSIBILITIES
1. MEAL System Strategy & Design

Lead the design and continuous refinement of the project MEAL system, including the MEAL Plan, Indicator Tracking Table (ITT), and data flow architecture
Ensure alignment with ECHO compliance requirements, Core Humanitarian Standards (CHS), and organizational MEAL guidelines
Design context-appropriate, inclusive, and gender-sensitive data collection tools and methodologies
Lead the selection and implementation of digital data systems (Kobo Toolbox, ODK, CommCare, Power BI)

2. Advanced Data Management & Analysis

Oversee the maintenance of project databases and ensure data integrity, security, and ethical management
Lead quantitative and qualitative data analysis, including statistical analysis (SPSS/STATA/R) and thematic analysis
Develop advanced dashboards and visualizations for internal and external stakeholders
Conduct trend analysis, correlation analysis, and predictive modeling where relevant
Lead Data Quality Assessments (DQAs) and ensure rigorous quality assurance across all MEAL activities

3. Monitoring & Evaluation Leadership

Oversee all project monitoring activities: baseline, midline, endline, post-distribution monitoring (PDM), and rapid assessments
Lead complex evaluations, including outcome and impact evaluations
Design and implement the project’s Learning Agenda in collaboration with program teams
Lead the Crisis Modifier monitoring system, including early warning indicators and trigger tracking

4. Reporting & Strategic Learning

Lead the MEAL input into high-quality donor reports, SitReps, and internal strategic reports
Produce learning products: learning briefs, case studies, success stories, and research summaries
Facilitate After-Action Reviews (AARs), real-time reviews, and strategic reflection sessions
Ensure that learning is systematically documented and actively used to adapt programming

5. Accountability to Affected Populations (AAP) – Strategic Oversight

Provide technical guidance to strengthen community feedback and complaints response mechanisms (CRM)
Ensure CRM data is analyzed and used for program adaptation at the strategic level
Lead the integration of AAP across all project sectors
Promote safe, inclusive, and accessible feedback channels, with special attention to vulnerable groups

6. Capacity Building & Mentorship

Train and mentor MEAL Officers, program staff, and partners on:

Advanced MEAL concepts (impact evaluation, sampling, statistical analysis)
Digital data collection and management
Ethical data management, safeguarding, and PSEA
Data use for decision-making and adaptive management

Build a culture of evidence-based, accountable programming across the project team

7. Emergency Preparedness & Crisis Modifier Technical Support

Lead the technical design of early warning monitoring systems and trigger indicators
Ensure MEAL systems are ready for rapid emergency scale-up within 3–14 days of a shock
Contribute to rapid needs assessments during emergencies

Requirements

QUALIFICATIONS AND EXPERIENCE
Education

Bachelor’s degree in Monitoring & Evaluation, Public Health, Statistics, Development Studies, Social Sciences, or related field
Master’s degree in Monitoring & Evaluation, Public Health, Statistics, Demography, Development Economics, Social Sciences, or a related field will be an added advantage
Specialized training in M&E, impact evaluation, or data science = strong advantage

Experience

Minimum 5–7 years of progressive MEAL experience in humanitarian or development settings
Proven experience with ECHO-funded projects and understanding of ECHO compliance and reporting requirements
Demonstrated experience in health, nutrition (CMAM), WASH, or cash-based interventions
Experience working in refugee or displacement contexts is highly desirable
Proven experience leading baseline/endline evaluations, impact evaluations, and complex data analysis
Experience with digital MEAL systems at a technical design level

Technical Skills

Expert knowledge of MEAL frameworks, CHS, and humanitarian accountability standards
Advanced statistical analysis skills (SPSS, STATA, R, or equivalent)
Proficiency in data visualization tools (Power BI, Tableau, or similar)
Strong experience with digital data collection platforms (Kobo Toolbox, ODK, CommCare)
Experience with geographic information systems (GIS) for MEAL is an asset

Competencies

Strategic thinking and ability to translate data into program recommendations
Excellent analytical and report writing skills (donor-ready quality)
Strong mentoring and capacity-building skills
Ability to work independently in remote, resource-constrained, high-pressure environments
Strong interpersonal and cross-cultural communication skills
Fluency in English (excellent written and spoken)
Working knowledge of other local languages is an asset

Desirable Attributes

Prior experience with Action Against Hunger or similar INGO
Experience with Crisis Modifier or shock-responsive programming

·       Active membership with ZAMEA (Zambia Monitoring and Evaluation Association) 

Demonstrated commitment to:

Gender equality
Protection mainstreaming
Ethical data management and safeguarding
Localization and participatory methods

Benefits

Action Against Hunger – USA provides all staff with an attractive salary and benefits package . We provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status or as a veteran. Action Against Hunger- USA complies with applicable laws governing non discrimination in employment

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Job Title:  Professional Gardener

Job Location:  Lusaka

Company Name:  Sinomine international

Job Description: Gardening a 6000sqm yard, grass bushes, landscaping
Qualification & Experience Required: 10 years
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