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Chilanga Cement is the leading supplier of building materials and major construction solutions provider in Zambia and the regional market. The Company operates a network of facilities, which includes two integrated Cement plants (with a combined capacity of 1,500,000 tonnes per annum) in Chilanga and Ndola, and distributes by road and rail to all corners of the country and southern Africa.
Joining Chilanga Cement means being part of a successful organization that builds its business strategy around product innovation. For Chilanga Cement, People Development is an investment in the future. Training and skills development means employees can take control of their own careers; everyone builds their own rich and diversified career portfolio. You hold the keys to your success!
Chilanga Cement, Ndola Plant, is looking to recruit a dynamic, motivated, enthusiastic and qualified individuals to take up the roles of;
1. CONTROL ROOM OPERATOR (X6)
Overall Mission of the Role:
The role of the Control Room Operator is to work in a team environment ensuring the safe and uninterrupted operation of the plant in order to achieve production targets, product quality, maximize operational efficiency, and maintain environmental compliance, all in an atmosphere of continuous improvement and on-going change

 

Main Responsibilities:

Control all major process lines within the cement manufacturing operation including equipment commissioning, starts-ups, shutdowns, and emergency condition management as per established SOP’s in order to meet production requirements.
Monitor continuously, all plant process lines using all available tools to ensure employee safety, stable equipment operation, equipment integrity within prescribe design limitations, operating targets, and environmental regulations
Control product quality at all stages of the cement manufacturing process by having a clear understanding of the targets, and the levers that are used to control the targets, along with the appropriate decision-making process based on the impact of each lever
Coordinate plant resources to troubleshoot, inspect, and maintain plant equipment as required, to meet production demands and prevent failures
Maintain awareness of the automation system control strategy and makes recommendations for continuous improvement.
Communicate effectively with all levels of the plant organization in both verbal and written format.
Maintain awareness of plant operating costs. Considers these costs regularly in the decision-making process.
Performs any other duties assigned by superiors

Behavioral competencies:

Must present a professional image to co-workers, external customers, and community.
Ability to analyze problems set operational priorities, implements actions and follow- through to completion.
Ability to multi task and perform under varying degrees of stress
Must be capable of following strict procedures and instructions while at the same time, able to manage unexpected events.
Ability to resolve personal conflict as well as facilitate group or team conflict resolution
Ability to act with influence in a group environment with high standards of personal integrity and honesty
Ability to manage ongoing change in a workplace environment

Technical Skills:
Basic principles
Mathematical Skills: Ability to calculate figures and amounts such as interest, proportions, percentages, area, circumference, and volume. Chemistry and Physics. As per CECIL + Prerequisites.
Safety
As per Chilanga Cement Safety Policy including Plant Safety Orientation including lock out, tag out, First Aid, CPR, Confined Space, Working at height, material hazard awareness systems
Environmental
Plant environmental regulations, permitting, and compliance
Equipment
An understanding of the major and auxiliary equipment used in cement manufacturing including components, inspection and troubleshooting requirements along with general electrical and mechanical aptitude for mechanical and electrical.
Process
An understanding of manufacturing theory including air and material flows and control strategies for all major process lines associated with cement manufacturing: Quarry, Raw grinding, Pyroprocessing, and Finish grinding operations.
Other
Problem solving methods and tools (Root Cause Failure Analysis, Risk Analysis). Understanding of cause and effect relationships. Other production tools
Communications
Good communication skills-including listening skills, the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Qualifications and Experience required:

A Technical College diploma is recommended or equivalent
Minimum of 2 years of production experience, along with a formal entry evaluation.

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Description

About us

Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 24 million people annually with proven hunger prevention and treatment programs. As a nonprofit that works across 50 countries, our 8,300 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger for everyone and for good.
 
Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in eight countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia, and Haiti. Action Against Hunger-USA has over $100 million in programs and approximately 1,800 permanent staff based in New York City, Washington D.C., Nairobi, and country offices. Additional growth is anticipated.
 

Job Summary

 
The Health and Nutrition Coordinator is responsible for designing and delivering high-quality health and nutrition projects and Zambia programs aligning with country and sectoral strategies. He/She will support and advise project staff to ensure adherence to Action Against Hunger and donor guidelines and standards. The Health and Nutrition Coordinator oversee continuous technical and organizational support, health and Nutrition staff capacity building, and internal and external representation and coordination. He/she will be expected to lead the analysis of the country’s development and humanitarian health and nutrition context in Zambia, undertake regular field visits, lead program design and proposal writing, and support fundraising, recruitment, and procurement where required.
 
Purpose:
The Health and Nutrition technical lead is the head of the Health and Nutrition sector.  He/she is responsible for designing and delivering high-quality health and Nutrition programs that align with country and sectoral strategies. He/She provides strategic and technical advice to the country team and ensures adherence to Action Against Hunger and donor guidelines standards and best practices. He/she leads the capacity building and coordination of Nutrition staff, as well as the internal and external representation of the Health and Nutrition program.
Engagement:
The position collaborates with logistics, human resources, finance, and programs to ensure the timely delivery of high-quality Health and Nutrition programs in the country. It will also liaise closely with regional and HQ program teams to ensure Action Against Hunger Zambia programs remain aligned with regional and global strategic priorities and receive ongoing technical support. Externally, the positions collaborate with government line ministries and departments, development partners, civil society, the private sector, research institutions, and academia.
Delivery: 

Essential Job Duties

 

Ensure timely and quality implementation of ongoing programmes (20%) – HoP

1a) Timely implementation – 15% HoP

o   Lead under the supervision of the Head of the program the health and nutrition programme strategy
o   Support the health and nutrition programme financial and technical implementation
o   Lead the elaboration of quality and harmonized tools for activity implementation
o   Update the nutrition toolbox on NHF.
o   Conduct regular field visits to support the team in quality implementation and provide concrete solutions to improve programs.
o   Ensure integration and mainstreaming of health and nutrition in all ACF programming
o   Follow up and update the budget follow-up tool and provide solutions to address overspent and underspent.
o   Supervise the preparation of monthly, quarterly, and end-of-project reports.
o   Support the field team in preparing procurement requests and support the timely preparation and follow-up of the procurement process.
 
1b) Quality of implementation – 5% PDQ
o   Initiate and Lead quality improvement initiatives through Continuous Learning Programs: Offer regular workshops, seminars, and exchange learning missions on quality improvement methodologies, tools, and techniques.
o   Role model quality improvement behaviours and practices and challenge all staff to do the same to the least frontline staff as well as CGVs and VHTs.
o   Hold regular team meetings to discuss progress, challenges, and opportunities for quality improvement.
o   Use data analysis to identify trends, root causes of issues, and areas for improvement and disseminate this to entire teams, including stakeholders. Regularly share data insights with all stakeholders to inform decision-making.
o   Standardize Best Practices: Develop and standardize best practices based on successful quality improvement initiatives.
o   Lead Regular (Bi-annual) sector Reviews: Review quality improvement initiatives to assess their effectiveness and impact.
 
2.    Staff Management, Mentorship, and Development (15%) PDQ
o   Heads up the Nutrition and Health team forming a solid team identity within the organization and creating cohesion between team members working in different geographic areas.
o   Manages the Nutrition and Health team to ensure that the Nutrition and Health system operates effectively with the support and resources required, and that there are clear links and reporting lines between field and country level and between Nutrition and Health and other departments.

o   Supports the Nutrition and Health team progress on specific projects, providing management oversight on progress and problem solving in case of challenges.
o   Manages the performance of direct reports in the Nutrition and Health unit through performance management, coaching, mentoring, training, and development.
o   Oversees the recruitment of appropriate Nutrition and Health staffing in the country mission.
o   At the organizational level, devises and manages a Nutrition and Health training program with the goal of increasing capacity and awareness of Nutrition and Health for all staff.
o   Assesses training needs and engages Nutrition and Health team staff to roll-out the training.
o   Sets up a Nutrition and Health community of practice for continued learning.
 

Contribute towards fundraising efforts (25%) – PDQ

o   Provide clear gap and need analysis to justify responses proposed in new projects
o   Analyze and understand the donor priorities and strategy and develop adapted proposals
o   Propose new project ideas in line with the country’s strategy and needs and gaps identified
o   Lead the technical proposal development process (both budget and narrative)
o   Identify local NGOs to partner with
o   Conduct donor mapping for health and nutrition and keep it current.
 

Contributes toward the definition and rolling out of the country strategic plan (15%) – HoP

o        Define, contextualize, and apply strategic planning standards and tools in the Nutrition & Health sector.
o        Support the process of country strategy development – including landscape analysis, internal capacity assessments, goal and objectives determination, and facilitating participation and input of stakeholders.
o        Leads the process of cascading the strategic plan – through highly integrated Nutrition and Health departmental plans and KPIs for all staff positions.
o        Is accountable for ensuring that all Nutrition & Health staff and partners effectively communicate and own the country’s strategic plan.
o        Monitors the progress of strategy implementation and outcomes within the Health & Nutrition Sector.

5.    Set up and implement a robust Nutrition and Health M&E system (15%) HoP
Work with the MEAL team to;

Standardize and build an integrated system that enables us to efficiently monitor the progress and outcomes of all Nutrition & Health supported projects in Zambia
Standardize output, outcome, context, and learning indicators across all Nutrition and Health programs.
Harmonize and Digitalize Nutrition & Health data collection tools used by our staff and partners to continuously monitor program implementation and impact.
Develops/adapts and digitalizes reporting tools, enabling us to effectively report progress and impact to donors, government, and other stakeholders.
Routinely review data in the DHIS2 system to ensure accuracy, which preserves the integrity and impact of our program operations.
Develop/Review Nutrition and Health program MEAL Plans, Indicator trackers, and TOCs to ensure alignment with donor standards.
Coordinate nutrition and health research assessments, including supervision of consultants.

 

Represent Action Against Hunger and its positioning in nutrition and health (10%) – HoP.

o   Represent Action Against Hunger in all coordination and technical meetings in Nchelenge.
o   Ensure good communication and collaboration with line ministries, especially the Ministry of Health and Agriculture, development partners and CSOs
o   Ensure good communication and coordination with other implementation partners
o   Ensure good communication (technical) with donors and the ministries, agencies, and departments involved in health and nutrition.
o   Dissemination of the Action Against Hunger nutrition and health strategy at the country office level to partners and funding bodies
o   Develop and maintain a network of harmonious and productive relationships with national representatives and program partners (funding bodies, other NGOs, etc.).
o   Lead efforts to develop complementary health and nutrition partnerships with key strategic funding and non-funding partnerships within the country.
 
II.       Supervisory Responsibilities
Provide technical support to Program coordinator and Project Officers.
IV. Fiscal Responsibility
V. Physical Demands
•       While performing the duties of this job, the employee is required to sit for long periods, concentrate on work, including typing, and turn out heavy volumes of work accurately within short time frames under stressful situations in a moderately noisy office with interruptions.
•       To travel to the field, the employee must attest to a level of physical fitness capable of enduring physically difficult, highly stressful situations, which may include the necessity of walking long distances, eating a limited diet, and/or residing in potentially uncomfortable housing or tents.
•       The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
 
VI. Working Conditions, Travel and Environment
•       The job duties require regular job attendance at least five days per week. The employee must also be available to work outside normal office hours or on the weekends as required by contact with the missions, mission security, or other obligations.
•       The employee must be able to travel as required for standard domestic and international business travel and to the missions if appropriate. While visiting the field, the employee may be exposed to precarious settings under high-security risks and fundamental living conditions, outside weather conditions, and infectious diseases.
VII.     Gender Equality Commitments & Zero Tolerance to Abuse
●       Foster an environment that reinforces the values of people of all genders and equal access to information.
●       Provide a work environment where people of all genders can be evaluated and promoted based on their skills and performance.
●       Promote a safe, secure, and respectful environment for all stakeholders, particularly children, beneficiaries, and staff.
●       Help to prevent any abuse, including workplace harassment, sexual abuse, and exploitation.
●       Respect beneficiaries’ women, men, and children (boys and girls) regardless of gender, sex orientation, disability, religion, race, color, ancestry, national origin, age, or marital status.
Value and respect all cultures.

Requirements

●       Master’s degree in nutrition field; MSC Nutrition, Public health, Global Health
●       BSc Nutrition
●       Minimum four years of work experience in a similar setting and responsibility
●       Minimum six years of humanitarian and development experience
●       Experience in nutrition and health technical approaches; IMAM, MIYCAN, Health systems strengthening, community health, advocacy, policy and strategy development,
●       Familiarity with minimum one of the following: gender mainstreaming, DRM, urban, surveillance, MEAL, emergency preparedness and response
●       Experience designing and delivering capacity building for national teams
●       Experience in assessment, monitoring, and evaluation
●       Experience with significant institutional and UN donors and donor procedures (ECHO/EC, USAID, DFID, SIDA, WFP, private funds, etc.)
●       Familiarity with Action Against Hunger and acceptance of Action Against Hunger’s principles
 
IX. Required Skills & Experience
●       Excellent communication, writing, and analytical skills
●       Proficient knowledge of English
●       Excellent influencing, representation, and negotiation skills
 
 

Benefits

Action Against Hunger – USA provides all staff with an attractive salary and benefits package . We provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status or as a veteran. Action Against Hunger- USA complies with applicable laws governing non discrimination in employment

 
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Description

1. JOB PURPOSE
The Specialist – Health and Nutrition is responsible for technical leadership, quality assurance, and strategic oversight of integrated health and nutrition interventions under the project.
The role ensures delivery of high-quality, evidence-based, and life-saving services aligned with:

National IMAM guidelines
SPHERE standards
DG ECHO requirements
Ministry of Health (MoH) protocols

The Specialist will strengthen health systems, nutrition programming, and community-based services, targeting vulnerable populations including:

Children under five
Pregnant and lactating women (PLW)
Adolescents
Refugees and host communities

2. KEY RESPONSIBILITIES
2.1 Technical Leadership & Programme Quality

Provide technical oversight for all health and nutrition interventions including:

CMAM/IMAM programming (OTP, TSFP, Stabilization Care)
Maternal, Newborn and Child Health (MNCH/RMNCH)
Primary Health Care (PHC)

Ensure compliance with national and international standards.
Lead the design, adaptation, and contextualization of protocols and SOPs.
Oversee integration of:

Nutrition
Health
WASH
Protection (including GBV referral pathways)

Ensure quality implementation of:

MIYCN (Maternal, Infant and Young Child Nutrition)
GMP (Growth Monitoring & Promotion)
Family MUAC approach

2.2 Programme Implementation & Supervision

Oversee implementation of activities across:

Mantapala Rural Health Centre (RHC)
Health Posts (HPs)
Community platforms

Ensure:

Functional OTP and inpatient services
Continuous service delivery (24/7 where applicable)
Effective referral systems

Supervise and mentor:

Health staff
Nutrition teams
Community health workers

Conduct regular field monitoring visits to ensure quality and compliance.

2.3 Capacity Building & Systems Strengthening

Design and deliver competency-based training for:

Health workers
Community volunteers
Partner staff

Build capacity in:

IMAM protocols
Clinical case management
Nutrition screening and referral
Infection Prevention & Control (IPC)

Provide on-the-job coaching, mentorship, and supportive supervision.
Strengthen:

Health facility systems
Data use for decision-making
Referral pathways

2.4 Supply Chain & Commodity Management

Ensure availability of essential medicines and nutrition supplies, including:

RUTF, F-75, F-100
Medical kits

Oversee:

Forecasting
Procurement planning
Stock monitoring

Prevent stock-outs and ensure buffer stock systems.

2.5 Monitoring, Evaluation, Accountability & Learning (MEAL)

Ensure accurate and timely data collection using:

DHIS2 systems
CMAM/IMAM databases

Track key indicators such as:

SAM recovery rates
Admission rates
Stock availability

Lead:

Data analysis
Programme reviews
Learning and adaptation

Ensure accountability to affected populations through:

Feedback mechanisms
Community engagement

2.6 Coordination & Representation

Represent the organization in:

Health and Nutrition Cluster meetings
Technical Working Groups

Coordinate with:

Ministry of Health
UN agencies (UNICEF, WFP, UNHCR)
Local partners (e.g., Caritas)

Ensure alignment and complementarity with other actors.

2.7 Integration of Cross-Cutting Themes
Ensure full integration of:

Gender equality and inclusion
Protection mainstreaming
Safeguarding (PSEA)
Disability inclusion
Environmental considerations

2.8 Emergency Preparedness & Response

Lead technical input into Crisis Modifier activation.
Support rapid response during:

Disease outbreaks
Malnutrition surges
Climate shocks

3. KEY DELIVERABLES / KPIs

≥85% SAM recovery rate achieved
≥90% health staff meet competency standards
Zero prolonged stock-outs of essential nutrition commodities
Increased coverage of CMAM services
Functional referral systems across all facilities
Improved service utilization rates
Timely and accurate reporting (100% compliance)

Requirements

Education

Bachelor’s degree in:

Medicine
Public Health
Nutrition
Nursing

Master’s degree in Public Health or Nutrition (preferred)

Experience

Minimum 5–7 years relevant experience
Proven experience in:

Humanitarian health and nutrition programming
CMAM/IMAM implementation
Health systems strengthening

Experience working in:

Refugee or emergency contexts
Multi-stakeholder environments

Technical Skills

Strong knowledge of:

IMAM/CMAM protocols
RMNCH services
Public health systems

Experience with:

DHIS2
Data analysis tools
Training and facilitation

Core Competencies

Strategic thinking
Leadership and team management
Strong analytical skills
Excellent communication and coordination
Problem-solving in complex environments

5. SAFEGUARDING & ETHICS

Adhere to Code of Conduct and Safeguarding policies
Ensure zero tolerance to sexual exploitation and abuse (PSEA)
Promote Do No Harm principles

Ensure confidentiality and ethical data handling

Benefits

Action Against Hunger – USA provides all staff with an attractive salary and benefits package . We provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status or as a veteran. Action Against Hunger- USA complies with applicable laws governing non discrimination in employment

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Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To ensure a sound internal control environment within Retail Branches through proactive identification of risks, through regular review and testing.
Job Description
Risk Identification and Analysis 30%
Outputs:
Prepare work plans for reviewing processes across Retail branches to identify and analyse risks. Put in place a methodology to assess, identify, measure, monitor, report and remediate risk. Manage the process of snap checks and ensure that they are all being performed.
Ensure that snap checks are effective and in keeping with current trends of risk and crime and is linked to the RCA. Ensure that snap checks are regularly reviewed and revised to reflect current risks and controls.
In association with Operations Risk Department, ensure that the Critical Process Assessment (CPA) related to Retail Branches are relevant and current and that the controls established are complied with through periodic testing.
Ensure that operational policies, processes and procedures are current and up to date, and that they are being adhered to.
Risk Monitoring and Reporting 60%
Outputs:
Ensure periodic compilation of key risk reports and returns. Ensure that Key Risk Indicators for High Risk processes are regularly monitored to enable proactive mitigation of any material deterioration in the control environment.
Ensure that control exceptions emanating from daily, weekly, monthly and ad hoc checks are appropriately documented and summarised on the Remediation Log to enable tracking. Ensure that agreed corrective actions address the root cause and that agreed corrective actions are tracked to closure.
Report key findings from the Remediation Log to the Head Risk, Governance & Control for inclusion into the Monthly Risk & Control Pack for escalation. Report all major areas of concern as and when noted.
In conjunction with Operational Risk Department, ensure that all risk events are reported in STIG. Carry our periodic analyses of risk reported in STIG.
Perform any other risk and control tasks as assigned from time to time.
Support the function in Audit preparations
Drive closure of Audit exceptions/findings/issues from Absa Internal Audit, Price Water House Coopers and Bank Of Zambia, specific to Retail
Stakeholder Management 10%
Outputs:
Create risk awareness within Retail Branches at all levels of staff in order for staff to understand all items of risk relating to their jobs as well how their jobs relate to the various acts and accords.
Risk and Control
Train and Coach direct reports on:
a) Effectively performing snap checks and other risk & control reviews i.e. how to effectively test the adequacy of controls related to the assigned snap checks.
b) Interpretation of policies and procedures relating to the assigned snap checks.
Share knowledge, experience and best practices with team members and other managers within branches.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Barclays Policies and Standards.
Fin Crime & Remediation
Outputs:
Ensure that all reviews related to Fin Crime like PEP, HRR, Low and Medium risk reviews are closely monitored and done on time before the target dates agreed in country and by the Group.
Operate the Absa Group sanctions screening solution by identifying and dealing appropriately, on a timely basis with applicable requirements on sanctions.
Analyse customer data from internal and external sources to make an informed decision, justifying actions with concise evidence reporting.
Produce and file all relevant reports and audit requirements.
Provide full support to the Absa Financial Crime Unit, searching customer databases and contacting business operations for specific customer information.
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Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Design and create enabling frameworks for the delivery of the desired customer experience. Identification of root cause problems and proposal of tested and relevant solutions. Identification and management of suitable measurement tools to ensure performance improvement.
To drive & deliver a radical improvement in customer service to our chosen market segment through dynamic service leadership in Absa Emerging markets.

Job Description
Key Accountabilities
Business Support (20%)
Outputs:

Champion and promote the delivery of an excellent and consistent customer service and sales experience for customers by motivating and inspiring teams across the Emerging markets, both customer facing and support functions.
Support Management in the design, planning and launch of all customer service initiatives and projects across Emerging Markets.
Identify systems & processes which create barriers to serving customers & improve/eliminate these to create value for customers.
Motivate & inspire staff to improve service levels, through implementation of service initiative & ongoing coaching.
Provide ongoing feedback on customer service to all levels within the business, ensuring an integrated country effort around service initiatives.

 
Service Improvement (50%)
Outputs:

Proactively implement the customer strategy & GRCB-wide customer initiatives to gain staff commitment to provide world class service.
Assist customer insight team to conduct customer research.
Own the results from the various service measures through sharing them across the business & incorporating corrective measures into current plans.
Conduct process enhancement group discussions with countries & involve them in producing solutions/ suggestions for service/ process improvements.
Heading the service forums, providing MI as necessary and contributing to root cause analysis and implementation of remedial actions in conjunction with management across Emerging Markets.
Create and lead a revolution in customer service, which is the envy of our competition, and actively support and monitor outlet champions in their pursuit of complaints resolution.
Regularly visit outlets to drive appropriate customer service behaviours and share best practice.
Represent a central point of reference, best practice and ownership in the business for complaints while constantly reaffirming the importance and profile of complaints on the organisation.
Manage and run any change initiatives relating to service.

 
People Management (10%)
Outputs:
 

Oversee the activities of the team to ensure effective delivery of Customer Service.
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Establish and maintain a succession plan for the team.
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
 Motivate to and obtain approval from the Chief Operating Officer for any additional headcount for the team.
 Approve leave requests for team members and create leave plans to ensure adequate coverage.
 When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
 Resolve grievances raised by team members and escalate only if required.
 Address poor performance of any team member and ensure that continued poor performance is appropriately dealt with.
 Motivate team members and ensure that their efforts are recognised.
 Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the Customer Services team.

 
Developing Capability (20%)
Outputs:

Provide active and inspiring leadership to service team in- country.
Be a visible advocate of service for region, role modeling all behaviors as related to customer service.

 
Reporting & Control (10%)
Outputs:

Ensure necessary regulatory requirements related to service are adhered to and strictly applied.
Provide ongoing feedback on current status of service initiatives & customer service levels to GRCB,
Suggest improvements or new programs where appropriate.

 
Education
 
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Company Description
REBA Industrial Corporation Limited is one of the largest and fastest-growing engineering machinery and heavy equipment centers in Zambia. As a leading provider of mining and construction equipment, transport vehicles, equipment leasing, spare parts, and lubricants, REBA partners with renowned Chinese brands like XCMG, SINOTRUK, HELI, SHANTUI, and WECHAI. The company is committed to delivering comprehensive, life-long services to its clients. Based in Chambishi, REBA caters to a range of industries with products such as bulldozers, excavators, dump trucks, cranes, and more.
Qualifications
1. Minimum 5 years of full-time work experience in a similar position with at least 2 years independently managing all core HR modules in a 50-150 employees sized company.
2. Experience in Mining, Engineering, Manufacturing or Service industry an added advantage.
 
Professional Skills
1. Thorough understanding of the Zambian Employment Code Act. Contract management, disciplinary procedures, termination processes, and severance pay calculation
2. Proficient independently managing the NAPSA, WCF, and ZRA (Pay As You Earn) monthly and annual statutory returns.
 
Education Back Ground 
1. Holder of Diploma or degree in Human Resources, Law or Business Administration.
2. Must hold a valid Zambian HR practicing license.
Personal Attributes
1. Pragmatic and diligent: Ability to cooperate with Chinese management directives to ensure work is completed effectively.
2. Communication: Able to communicate work progress clearly in English to Chinese management and collaborate effectively with local staff.
3. Must be willing to work on a long-term basis.
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