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Job Description

VACANCY ADVERTISEMENT – SENIOR TECHNICAL ADVISOR – ULTRA CLASS- SHOVELS
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Lumwana Mining Company seeks to recruit a highly motivated and committed Individual  for the position of Senior Technical Advisor Ultra Class to join the versatile Maintenance  team. We are in search of an individual who can champion Barrick’s DNA by:

Communicating Honestly, Transparently, and Acting with Integrity
Exhibiting a Results-Driven approach
Delivering solutions that are Fit for Purpose
Dedicating themselves to Building a Sustainable Legacy
Taking Responsibility and being Accountable
Committing to Zero Harm
Cultivating strong and meaningful Partnerships

 
Reporting to the HME Manager, you will  be responsible for providing advanced technical expertise, guidance, and support on the operation, maintenance, and reliability of ultra-class Shovels.  Thriving  on building strong maintenance foundations, lifting equipment performance, developing people and  drive a step-change in how we maintain our shovel fleet.

Your duties and responsibility will include but not limited to the following:

Establish and embed best-practice maintenance standards for ultra-class electric and hydraulic shovels.
Lead the development and implementation of structured maintenance strategies, defect elimination processes, and condition monitoring routines.
Ensure maintenance execution aligns with OEM recommendations and reliability engineering principles and compliance to regulatory requirements.
Analize performance data to identify chronic issues, failure patterns, and improvement opportunities.
Drive root cause analysis and implement sustainable corrective actions.
Partner with operations and planning teams to optimize maintenance schedules and minimize downtime.
Champion reliability culture across the site.
Mentor and coach supervisors and technicians to uplift technical capability and decision-making.
Deliver hands-on training, troubleshooting guidance, and competency development.
Support leadership in building a high-performance maintenance team with strong ownership and accountability.

To be considered for the position, one must meet the following requirements: 

Minimum Diploma in Mechanical  Engineering or Equivalent
Minimum ten (15) years’ experience in heavy mining equipment maintenance.
At least 5–7 years working specifically on ultra-class shovels
Proven experience in developing high performing maintenance teams
A trade certificate with extensive experience on ultra-class equipment will be an added advantage. 
What We Can Offer You:
 
A comprehensive compensation package including bonuses and site-specific benefits.
The ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to grow and learn with industry colleagues.
Access to a variety of career opportunities across the organization

Barrick has a strong commitment to environmental, health and safety management.
Barrick offers equal employment opportunities to qualified men and women.
Women who meet the above qualification are strongly encouraged to apply.

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Company Description
REBA Industrial Corporation Limited is one of the largest and fastest-growing engineering machinery and heavy equipment centers in Zambia. As a leading provider of mining and construction equipment, transport vehicles, equipment leasing, spare parts, and lubricants, REBA partners with renowned Chinese brands like XCMG, SINOTRUK, HELI, SHANTUI, and WECHAI. The company is committed to delivering comprehensive, life-long services to its clients. Based in Chambishi, REBA caters to a range of industries with products such as bulldozers, excavators, dump trucks, cranes, and more.
Qualifications
1. Minimum 5 years of full-time work experience in a similar position with at least 2 years independently managing all core HR modules in a 50-150 employees sized company.
2. Experience in Mining, Engineering, Manufacturing or Service industry an added advantage.
 
Professional Skills
1. Thorough understanding of the Zambian Employment Code Act. Contract management, disciplinary procedures, termination processes, and severance pay calculation
2. Proficient independently managing the NAPSA, WCF, and ZRA (Pay As You Earn) monthly and annual statutory returns.
 
Education Back Ground 
1. Holder of Diploma or degree in Human Resources, Law or Business Administration.
2. Must hold a valid Zambian HR practicing license.
Personal Attributes
1. Pragmatic and diligent: Ability to cooperate with Chinese management directives to ensure work is completed effectively.
2. Communication: Able to communicate work progress clearly in English to Chinese management and collaborate effectively with local staff.
3. Must be willing to work on a long-term basis.
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Job Title: Assistant Warehouse
Weir Minerals
Kitwe, Zambia
Onsite
 
Purpose of Role: 
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Perform warehouse functions as determined by the warehouse management on day to day basis and provide an effective and efficient service to the customers both Internal and External.
 
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.
 
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Zambia market insights
 
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:
Safety First:

Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

 
Technical:

Responsible for picking/binning/loading of parts for customer orders / spare parts
Checking of parts at hand over
Competent in picking with scanner or BAAN
Assist with stock takes
Move pallets
Comply with ISO work instructions

 
Compliance:

In receiving ensure all items received are dispatched in a 24 hours period
In dispatch check items by security as per load and cross check on delivery note
Meeting set targets
Any other duties as may required

 
Adherence

Adherence to all statutory SHE and housekeeping requirements
Adhere to Duty of Care Policy at all times

 
Job Knowledge/Education and Qualifications: 
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Matric (Grade 12); or one to two years related experience and/or training; or equivalent combination of education and experience

 
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
Primary & Secondary Schooling (K-12)
 
#minerals
#LI-Onsite
#LI-GM1
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At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
Overall Job Purpose
Reporting to the HSMS Specialist, the Risk Analyst will be responsible for assisting in the development and implementation of projects, procedures, systems and action plans that reinforce FQM Trident Limited’s commitment to be a global leader in managing the Health & Safety of its people, assets and environment.
The duties of the Risk Analyst are built around the application of technical skills and methodologies to the management of various mining risks. The Risk Analyst will be a key asset in hazard identification, risk analysis, risk evaluation and risk treatment.
Specific Job Responsibility
The position holder will be responsible for the following duties, with specific focus on:
Risk identification:

Conduct daily reviews of reported near misses and hazards. Risk Analysts shall then validate the risk rating before prescribing action plan(s) to remediate associated risk.
Facilitate high quality, detailed risk assessments in targeted areas or in preparation for the implementation of change, improvements or new technologies that may impact the Health & Safety management system.

Risk measurement:

Conduct periodic reviews of consequence matrices for defined high risk areas, and define thresholds for risk analysis and response.
Coordinate with responsible Supervisors, Coordinators and Superintendents in determining real risk potential and profile.

Risk treatment

Upon identifying and quantifying potential risks, participate in the development of policies, procedures, systems, safe work programmes or other responses / interventions to address the quantified risk. The Risk Analyst shall ensure that the risk is reduced to as low a level as reasonably practicable.

Risk Management

Take a leading role in consistently upgrading Trident’s standing with regard to Leading indicators.
Conduct regular reviews of implemented Safe work programmes to ensure that implemented procedures, controls and systems are effectively and consistently minimizing the associated risk.

Event Management

Logging, monitoring & evaluation of significant events that include: The HSMS plan, HSMS audit recommendations, ICAMs, risk registers, legal registers, etc.
Support the operational arms of the Health & Safety department in managing event logs on the mine’s Event Management System (EMS) for purposes of generating high-value data and subsequent visuals.

Internal Audits

Conduct scheduled Audits of the Mine Site’s Health & Safety Systems; Permit to work, Change Management, and other high risk work management systems.
Development of action plans to correct all random and systemic errors identified in internal audits.

External Audit action plan closure

Monitoring and evaluation of the closure rate of specific recommendations derived from external audits.
Support Operations and maintenance teams in the implementation of compliance requirements in an effective and efficient manner.

Systems integration

Champion projects that promote compliance through the integration of Health & Safety Management systems with security systems, training systems, as well as performance management systems.

Quality Management

Enhance departmental reporting quality through the development of tools that provide graphical / numerical representation of abstract data, as far as is reasonably practicable.
Serve as quality control officers in the completion of Systemic Cause Analysis Technique (SCAT) and Incident Cause Analysis Method (ICAM) investigation reports.

Significant Incident reviews

Periodically re-look at closed significant incidents in order to ensure that key learnings have been implemented and that root causes have been systemically worked out of Trident’s way of working.
Compare and contrast similar events for purposes of establishing any and all correlations between different occurrences with a view of identifying and eliminated failed organizational defences.
Recommend actions for implementation of additional controls in the event that implemented controls are found to be inadequate to eliminate the risk of incident recurrence.

Health & Safety Surveys

Conduct targeted surveys that highlight or validate key organizational or systemic lapses within the Health & Safety management system.
Provide detailed feedback to relevant Health & Safety Superintendents on the findings of these surveys.
Any other job responsibilities and tasks, as prescribed by the HSMS Superintendent or Health & Safety Manager.

Job Specific Competencies

Must maintain an exceptionally high standard of safety
Must have coordinating abilities that are of the highest standards
Prepare quality safety reports for management.
Must be hard working and persuasive, but courteous.
Must pay attention to detail
Must have excellent communication skills to be able to clearly pass information concerning safety precautions to the work force of the company
Must have good interpersonal skills
Must be a proven leader. That is to say that he/she must be able to display good leadership skills
Must be observant and proactive at all times when it comes to issues related to workplace safety
Must be willing and able to work as part of a team or even lead a team if the need arises
Ensuring that all record keeping, and reporting is done to an appropriate standard through Trident’s Event Management System (EMS) in the area of operation

Key Job Attributes

Traceable commitment to safety & health best practices in their field of work.
Agile mindset, versatile skill-set, attention to detail & quick learning ability.
Ability to proactively delegate and manage up-wards when required.
Result-driven with an affinity for efficiency, safety and efficacy.
Sober minded, level headed, industrious, resolute and ‘intra’-preneurial.
Proven emotionally intelligent personality.
A proven ability to work with other disciplines to achieve minimal risk levels in work, paralleled with minimal disruption to mine and plant operating times.
Confident ‘on-the-feet’ thinker with strong inter-personal skills (vertical and lateral).
Ability to work in a demanding, high-paced, fast-changing, and multi-cultural mining environment with little to no supervision.

Experience required to perform in this job
At least 5 years’ experience in related field

Excellent leadership skills
Proficiency in Microsoft Office
Excellent organisational and presentation skills
Must be knowledgeable about legislation governing health and safety

Qualifications

A full Grade 12 / Form (v) school certificate.
As a minimum, a Bachelor’s degree in Actuarial Science, data science, Engineering, Project Management or other mining-related discipline from a recognized institution.
A valid Zambian vehicle driving License.
Two years’ experience in a Supervisor / Lead role.
As a minimum, Computer literate in all the Microsoft packages.
Highly capable in mine-relevant software systems, including Enterprise Resource Planning systems (ERPs), Control Systems and Event Management Systems (EMSs).
Some exposure to programming, coding or other HMI manipulation or control.
Experience / exposure to project
All qualifications must be certified by ZAQA

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Job Title: Supervisor Warehouse
Weir Minerals
Kitwe, Zambia
Onsite
 
Purpose of Role: 
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Responsible for co-ordinating warehouse activities and to ensure stock accuracy in Warehouse.
 
Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.
 
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Zambia market insights
 
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
Safety First:

Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

 
Continuous Improvement:

Responsible for the outbound of parts process including but not limited to delivery notes, loading of trucks etc.
Good understanding of Lean principals including development and implementation of process improvement initiatives
Participate and drive Lean activities in area of responsibility
Fully accountable for the accuracy of the out bounding process

 
Technical:

Report back to management daily performance and manage GIT report
Maintain excellent customer service
Receive parts into the Warehouse and correct bin locations
Maintain stock accuracy for not less than 95%
Ensure warehousing and stock control operations maintained
Run green area meeting with staff and keep board up to date

 
Adherence

Adherence to all statutory SHE and housekeeping requirements
Adhere to Duty of Care Policy at all times

 
Job Knowledge/Education and Qualifications: 
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One year certificate from college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience

 
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
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Job Purpose

The role is responsible for developing and managing strategic partnerships, growing SME and corporate portfolios, and supporting product innovation initiatives that enhance MFZ’s competitiveness and market reach.

The position also provides oversight and strategic support to the BD & SME function, while acting as a key liaison for Government and Defence Forces engagements.

Responsibilities

Strategic Partnerships & Corporate Engagement
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Lead engagement with corporate clients, Government agencies, and Defence Forces.
Negotiate, structure and manage MOUs with employers and strategic partners.
Identify and develop high-value partnerships aligned with institutional growth objectives.
Maintain strong relationships with existing partners to drive retention and trust.

Product Innovation & Diversification

Champion the development and rollout of new financial products across payroll, SME and private sector segments.
Monitor market trends and competitor activity to identify differentiation opportunities.

Oversight & Support to BD & SME Function

Provide strategic guidance and performance oversight to the BD & SME Manager and team.
Support execution of field activations, lead generation and partnership acquisition initiatives.
Ensure alignment of SME and payroll activities with institutional diversification goals.

Portfolio Growth & Performance

Drive initiatives aimed at reducing overreliance on GRZ portfolios through private sector penetration.
Support SME lending growth and alternative financing solutions.
Track and analyse portfolio performance metrics, disbursements, and client growth.

Reporting & Strategic Input

Prepare regular partnership and business development performance reports.
Provide market intelligence and strategic recommendations to management.
Participate in cross-functional planning and strategy sessions.

Requirements

Bachelor’s degree in business administration or a related field(Certified by ZAQA)
Minimum of 3 years’ experience in microfinance or banking sector.
Proven experience in corporate relationship management and partnership development.
Strong negotiation, communication and stakeholder management skills.
Excellent analytical skills with the ability to interpret financial data.

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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Transactional Banking Department at Head Office – Support Functions:

Role Description

Job Purpose: Responsible for the co-ordination, monitoring, evaluation and support of the implementation process of electronic products and services in Transactional Banking. The role holder will ensure consistency with bank strategy, commitment and goals as well as offer technical product support and training to internal and external customers.

Job Responsibilities:
· Creating, establishing and managing business as usual project plans for deployment of new Transaction Banking services or products
· Manage turnover of product/service sales and support staff upon successful implementation of product/service
· Creating material for training both internal and external end users (Processes, SOPs, Work Instructions, Process Flows)
· Offer post implementation technical support of products/services

· Working in collaboration with internal and external staff in the implementation of electronic product/service projects
· Managing, supporting, and helping internal and external customers in their daily banking needs and problems in relation to technical support, product knowledge and information support
· Monitoring and measuring implemented products/services uptake, utilization, performance and revenue
· To organize and analyze audit data and summarize audit findings for review.
· Coordinate the resolution of audit findings, Governance and Control issues within Transactional Banking
· Convert complex business processes into understandable and easy-to-manage processes and decision points
· Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies
Any other responsibilities or tasks as maybe assigned by management.

Requirements

Qualifications & Experience:
· Full Grade 12 Certificate with 5 Credits including English & Mathematics.
· Bachelor’s Degree in Business, Information Technology or Banking.
· At least 3 – 5 years of experience in banking/commercial experience.
Job Core Competencies:
· Good knowledge of banking systems and processes used by the bank and customers
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· Familiarity with international best practices and global trends in the cash management sector
· Technical knowledge in business finance tools, products and methodologies an added advantage
· Knowledge of legal and regulatory issues typical for country banking systems and Knowledge and analytical skills, ability to understand main aspects of a financial institution’s operations an added advantage
· Strong knowledge of Bank products and channels an added advantage
· Communication and presentation skills.
· Analytical skills
· Research skills
· Decision Making and Problem Solving
· Drive for results
· Customer Service Orientation
· Attention to detail
Teamwork

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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Description:
Job Purpose
The Cost Controller will monitor and safeguard food and beverage costs by exercising adequate and prompt control over the recording of the cost of purchased food and beverages, and by checking the accuracy of menu pricing based on an analysis of the actual product costs of food and beverages served. This position focuses on minimizing wastage, preventing pilferage and theft, and maintaining cost controls across all outlets. Work closely with F&B, Purchasing, and Finance teams to identify and implement cost-saving measures.
Summary of Key Responsibilities:

Verify supplier invoices, purchase orders and receiving procedures for accuracy.
Prepare detailed cost reports and analysis to support management decisions.
Monitor and control all costs associated with the hotel
Investigate and resolve discrepancies such as lost postings.
Prepare and analyze financial statements, budgets, and forecasts
Review and reconcile invoices and purchase orders
Ensure compliance with internal policies and procedures
Manage internal and external audits
Prepare daily and monthly F&B cost reports.
Conduct variance analysis and communicate findings.
Verify all POS transactions including voids, discounts, and complimentary items.
Ensure all POS sales are accurately transferred to the PMS.
Produce departmental performance reports.
Develop and implement cost control strategies
Liaise with vendors and suppliers
Provide training and guidance to staff on cost control
Monitor and report on budget performance
Maintain accurate financial records
Develop and maintain cost control systems
Provide regular reports to management
Conduct regular inventory checks and variance analyses.
Verify supplier invoices, purchase orders and receiving procedures for accuracy.
Prepare detailed cost reports and analysis to support management decisions.
Work closely with F&B, Purchasing and Finance teams to identify and impliment cost-savings measures.
Maintain up-to-date recipe and menu costing in Fidelio and Opera Systems.

Required Skills and Competencies 

Excellent  communication skills.
Strong analytical and reporting skills.
Strong leadership skills
High attention to detail.
Ability to work independently and in a team.
Good interpersonal skills
Well organized and independent
Sound time management skills
Good negotiating skills

Communications & Media Studies

Primary Areas of Accountability:

Qualifications and Experience

Diploma or Degree in Accounting, Finance or Business-related field.
Must have a minimum 4+ years experience in Cost Control within a 4- or 5- star hotel.
Proven working experience in cost control in the hotel industry.
Strong analytical and reporting skills with keen attention to detail.
Proficiency in accounting and POS systems
Proficiency in Fidelio, Opera and MS Excel will be a plus
Able to work independently with minimum supervision
Good Knowledge of spreadsheets and Word documents
Knowledge of material control software will be an advantage
Must be a member of ZICA

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Luanshya Branch:

Role Description

JOB PURPOSE
This position ensures the role holder to effectively manage processes, controls, resources and all operational activities of the branch including security and physical infrastructure of the building in line with Bank policy and Strategy.

Requirements

Under the supervision of the Branch Manager the following are among the Job Key Responsibilities:
· To ensure actioning of customer instructions (salaries, backing sheets, address amendments, standing orders, stopped cheques, RTGS/ TTs etc.) is within SLA.
· To timely authorize transactions and verify signatures for system transactions and customer instructions brought in e.g. in-house cheques in Sybrin queues etc.
· Monitor workflow on the system to ensure transactions pending, Assigned, Unassigned are cleared to facilitate the running of EODM successfully. Clear all assigned and pending transactions in work flow before 17: 00 hours daily according to the time the transaction was assigned.
· To ensure mandate management is happening with customers and up to date information maintained (end to end KYC management)
· To ensure sampling on call over of Teller vouchers and subsequent filing is happening as per guidelines.
· To ensure call over of ALL GL vouchers as well as the other vouchers is happening daily as per Bank procedure.
· To conduct and review snap check findings, audit findings, and risk events and ensure all findings are closed within agreed timelines.
· To raise incident reports in the branch and ensure they are conclusively timely addressed and closed. Escalate if required.
· To own, manage and test the business continuity plan for the branch and raise any issues that may come up during periodic testing.
· Ensure that all members of staff comply with all policies and procedures required by the Bank including operational risk and control procedures such as KYC, anti-money laundering security of premises and that necessary controls are enforced and maintained.
· To manage maintenance aspects of the branch e.g. furniture, fixtures, premises or equipment in order to ensure branch ambiance requirements are maintained and that staff operate in a safe environment and escalate where need may be.
· To ensure that all branch systems are operational and report any failures to IT helpdesk for quick resolution.
· To ensure cash assets are properly secured, limits observed for both vault/ATM, reconciled daily, differences reported daily and that dual control is observed at all times
· Ensure that team members reconcile working stock of controlled stationary daily e.g cards.
· To ensure unpaid items are attended to within timelines to avoid items being rejected (Too Late For Acceptance) or accounts becoming overdrawn.
· Ensure that Branch Risk Control assessments are updated monthly and return provided to Risk/Compliance.
· To set and monitor Branch Service Standards using the 5 Non Negotiable in order to ensure the delivery of high service quality to customers.
· To attend to and resolve referrals on customer complaints or feedback timely and ensure the complaint handling process in the branch is adhered to.
· To drive closure of pain areas identified during NPS survey and ensure no recurrence.
· To monitor customer touch point standards and ensure working queue management strategies are in place.
· Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
· To facilitate resolution of customer complaints and track the turnaround time of query resolution for queries relating to the back-office function and the number of queries outstanding at the end of each day to ensure that the branch keeps the number of outstanding items to a minimum
· To conduct a query trend analysis, at least monthly, to determine the nature and cause of queries so that staff can be coached on how to prevent re-occurrence of queries where appropriate.
· Any other responsibilities assigned by management
INTERNAL/EXTERNAL CONTACT

External: Customers, local public officers
Internal: All Divisions

QUALIFICATIONS AND EXPERIENCE
· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
· Degree in Business/Marketing or relevant field
· At least four (4) years’ work experience in a sales & marketing role
· Understanding of taxation laws and practical experience in application.
· Appreciation of securitization and investment options.
· Ability to profile customers and assess the needs of Private banking clients.
· Understanding of all Zanaco Retail products and account opening, KYC Requirements.
· Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
· Ability to read market trends and inform the decision-making process.
· Understanding of people policies and processes
· Demonstrated complaint handling and skills certifications
JOB CORE COMPETENCIES
· Verbal and written communication
· Delighting customers and drive for results
· Networking/Liaison
· Persuading and selling
· Analytical thinking
· Team work
· Customer service orientation
· Problem solving

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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Description:
Job Purpose
The Store Supervisor will be responsible for managing the day-to-day operations, leading a team, and ensuring an exceptional customer experience. Other duties will include overseeing employees and finances, and controlling the quality of products and services. Overseeing salespeople, cashiers, shelf stockers, and other employees. Managing finances and preparing an annual budget. Implementing measures to avoid stock damages, theft, and wastage. To ensure success as a Store Supervisor, you should exhibit demonstrable managerial competency, and excellent  communication skills.
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Summary of Key Responsibilities:

Keeping records of expenditure, sales figures, and employee performance.
Evaluating the supply and availability of stocks, and profit-margins.
Manage daily store operations, ensuring smooth and efficient processes.
Lead, motivate, and develop the store team to achieve targets and performance goals.
Monitor sales performance, inventory levels, and operational budgets.
Maintain high standards of customer service and store presentation.
Implement company policies, procedures, and safety standards.
Build strong relationships with customers and the local community.
Supervise and coordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
Perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Monitoring shelve stocks and product displays, and the general appearance of the store.
Investigating market trends and offering products that would appeal to customers.
Training new staff members and scheduling shifts. And evaluate the job performance of retail staff.

Required Skills and Competencies

Excellent written and verbal communication skills.
Excellent organizational and problem-solving abilities.
Strong leadership and people management skills.
Knowledge of sales, inventory, and budgeting processes.
Ability to work flexible hours, including weekends and public holidays.
Customer Value Management Skills
Strong leadership and people management skills
Good negotiating skills
Strong planning and organizing skills
Strategic Sales Planning

Primary Areas of Accountability:

Qualifications and Experience

Diploma or Degree in Business Administration, Marketing, Business Management, or equivalent qualification preferred.
Must have a minimum 3+ years retail experience with a minimum of 1 year store leadership experience.
Proven experience as a Store Manager or Assistant Manager in a retail environment / Fashion Retail store
Demonstrable experience in a supervisory capacity at a retail store, or similar.
Extensive experience with preparing budgets, and financial and expense reports.
In-depth knowledge of fashion products and consumer trends, and marketing strategies.
Exceptional interpersonal skills in dealing with employees and customers.
Competency in retail management software.
Proficiency with spreadsheet and word processing software.
Familiarity with applicable labor laws, and retail health and safety standards.

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

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