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In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:
3.0 MANAGER–SECURITY SERVICES, SALARY GRADE ZRA04 (1 POSITION), ADMINISTRATION FUNCTION
A. PURPOSEReporting to the Assistant Director – Administration Support Services, the jobholder will be responsible for planning, managing and coordinating all security activities in order to ensure optimum physical security for the Authority’s assets, personnel and clients.

B. MAIN DUTIES/ACCOUNTABILITIES

Providing guidance on Security Policy and operations to ensure that the assets and personnel of the Authority are well guarded and protected at all times.
Developing and implementing security budgets to ensure that all planned activities are implemented.
Detecting and investigating all criminal acts against the assets and personnel of the Authority as well as ascertaining the nature and cause of such crimes in order to formulate preventive measures.
Formulating terms of references for contracting security firms to ensure that all security concerns are taken care of during the tendering process.
Monitoring and coordinating all activities for contracted security firms and attached Police officers to ensure that they operate within the boundaries of the Authority’s Security policy.
Developing and implementing security awareness programs for all members of staff so that they understand their security obligations within and around Authority’s premises.
Developing and maintaining a cordial relationship with other government security wings such as Zambia Police and Zambia National Service to enhance collaboration and matters of common interest.
Ensuring that the installed CCTV system is effectively operational and a malfunction is urgently brought to the attention of ICT Department for resolutions.
Conducting security surveys and physical security assessments at all ZRA locations and proposing mitigation measures for the risks identified.
Ensuring that intruder alarm systems installed in all Warehouses and cash offices are working efficiently.

C. MINIMUM REQUIREMENTS

Grade 12 school Certificate or General Certificate of Education (GCE) or Equivalent with credit or better including Mathematics and English;
Bachelor of Laws Degree, Bachelor of Arts in Public Administration or any other Social Sciences;
Must have undergone Police/ Military Training;
Minimum of five (5) years relevant post qualifying work experience in a Corporate environment;
Valid Membership to a professional body will be an added advantage; and
Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

High level of integrity and honesty.
Personal organization and leadership skills.
Excellent interview and interrogative skills.
Problem solving skills and paying attention to detail.
Interpersonal skills.
Investigative and Analytical skills.
Good communication Skills.
Supervisory skills.

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Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Head of Payments Operations is a senior country role responsible for managing the daily operations for Citi Zambia, consisting of multiple teams in multiple geographies performing related tasks. The overall objective is to ensure seamless, risk free, consistent execution of daily operations processes while managing internal stakeholders, regulators and clients. Responsibilities: This role title is Head Payment Operations and will be responsible, over and above country objectives, for ensuring client payment and receivables scorecard objectives and client needs are met – including; Managing the end-to-end payment process which includes payment initiation, any payment document vetting/purpose of payment declarations, regulatory reporting and reconciliations Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, cost and quality To ensure transactions are processed consistently, in a compliant manner, accurately and on time Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations Ensure transactions are processed accurately and on time in coordination with the various outsourced processing teams Ensure technology capability is fit for purpose and manual touch points and straight through processing rates are in line with market and Citi norms Initiate programs to manage out payment processing exceptions Actively participate in the development of scalable business and client solutions, ensuring client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self-servicing Remain current and involved in payment and receivable market constructs and group offerings to leverage best practices and standards for home market. Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes Manage all aspects of Operational governance Contribute to the objectives of the entire function and Zambia branch Re-engineer and redesign processes to ensure efficiency Submit the recommendations for process re-design Key contact for regulators to cover operational activities and control environment. Represent Citi and Payments Operational unit at senior and regulatory forums Execute Regulatory advocacy on behalf of Citi Bank in appropriate forums Ensure requirements for regulatory change, remediation, automation and other projects are documented and enabled Knowledge/Experience: Significant experience in Financial Services Strong understanding of Transactional Banking Products, Zambia payment and operations landscape Demonstrated skills in senior position and banking operations. Proven ability to establish and maintain business partnerships and client relationships. Experience analysing client requirements and developing suitable, cost-effective solutions Competencies: Client Centric Proactive in managing clients and support team Leader of Self and others Strong Execution Skills Strong Risk and Control Mindset Ability to drive change and implement sustainable processes Effective English verbal and written communication Qualifications: Relevant experience in a related senior Banking Operations role with experience in operations, payments and management Education: Bachelor’s/University degree
Salary insights report
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Job Family Group:
Operations – Transaction Services
Zambia travel guide
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Job Family:
Cash Management
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Time Type:
Full time
Education
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
Salary insights report
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:

7.0 PROJECT OFFICER, SALARY GRADE ZRA05 (1 POSITION), INNOVATION AND PROJECT MANAGEMENT FUNCTION
A. PURPOSEReporting directly to the Manager – Project Delivery, the job holder will be responsible for supporting the successful planning, coordination, implementation, and monitoring of projects within the ZRA project portfolio by providing comprehensive technical and management and administrative support. The role also ensures adherence to the ZRA project management methodology. Promotes accountability through consistent project management methodology.
Job market analysis

B. MAIN DUTIES/ACCOUNTABILITIES

Supporting project managers in the preparation of all project documents, ensuring alignment with the ZRA project management methodology standards, and templates.
Providing technical support in the development and execution of monitoring and evaluation plans.
Ensuring M&E frameworks and databases are updated regularly, enabling effective tracking of performance indicators.
Collaborating with project teams to design and implement awareness strategies and communication campaigns that support change management and stakeholder engagement.
Coordinating and facilitating project-related training and knowledge-sharing sessions to strengthen team capacity and promote methodology compliance.
Ensuring timely compilation and submission of project performance reports, including monthly, quarterly, and annual progress updates.
Establishing and maintaining linkages with project stakeholders and response groups to address cross-cutting issues and ensure integrated response planning.
Developing and implementing systems for monitoring the allocation and use of project resources against planned activities.
Prepare quarterly and annual exception reports on resource utilization.
Providing timely administrative support to Project Implementation Committees and other project governance structures.
Conducting periodic field visits to project sites to assess implementation progress, facilitate stakeholder engagement, and support change management activities.

C. MINIMUM REQUIREMENTS

Grade twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five credits or better including Mathematics and English;
University Degree or equivalent from a recognised University;
Minimum of three (3) years relevant post-qualifying work experience;
Certification in Project Management, Monitoring and Evaluation;
Must be a member of relevant professional body; and
Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

Excellent communication, coordination, and stakeholder engagement skills,
Ability to work under pressure, manage multiple priorities, and meet tight deadlines,
High level of integrity, initiative, and attention to detail,
Proficiency in Microsoft Office and project management software/tools (e.g., MS Project, Smartsheet, or similar) will be an added advantage, Analytical Skills and Problem-solving skills.

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In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:
5.0 ACCOUNTANT– FIXED ASSETS, SALARY GRADE ZRA05 (1 POSITION) FINANCE FUNCTION
A. PURPOSEReporting to the Senior Financial Accountant, the job holder will be responsible for safeguarding and maintaining proper financial accounting records of the physical assets of Zambia Revenue Authority (ZRA).
B. MAIN DUTIES/ACCOUNTABILITIES

Updating the fixed asset register to ensure that there are records for all ZRA assets.
Undertaking Annual Asset Verifications for Assets in all ZRA stations countrywide.
Disposing that all obsolete, damaged and non-existent assets are recommended for disposal.
Posting all approved asset disposals in the accounting system.
Running the monthly depreciation of fixed assets on SAP.
Performing monthly reconciliations of the fixed asset register and the Trial Balance.
Resolving reconciling items and making follow ups to ensure that all reconciling items between the general ledger and fixed assets register are resolved promptly.
Ensuring that all newly acquired assets are labelled and tagged before distribution.
Ensuring that all newly acquired assets are capitalized in accordance with the approved policy.
Capturing and posting all fixed asset movements and transfers in collaboration with Administration and ICT Departments.
Ensuring that all completed projects are capitalized from Capital Work in Progress to the appropriate asset classes.
Overseeing and initiating of the printing of asset tags.
Ensuring that all general ledger postings related to fixed assets are correct.
Liaising with all internal and external stakeholders in relation to fixed assets.

C. MINIMUM REQUIREMENTS

Grade twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five credits including Mathematics and English;
University Degree in Accounting or ACCA or CIMA or ZICA;
Minimum of three (3) years relevant post-qualifying work experience;
Must have a valid membership of ZICA, CIMA or ACCA or any other relevant professional bodies; and
Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

High level of integrity.
Ability to handle uncertainty and change
Able to relate well with others
Good communication skills
Leadership and analytical skills
Personal organisation and planning skills
Good accounting skills
Interpersonal skills

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Kafue GorgeRegional Training Centre
Career Opportunities
Kafue Gorge Regional Training Centre (KGRTC), established in 1989 with support from NORAD and SIDA, is a SADC Centre of Excellence providing high-quality training, research, and consultancy in energy technologies. Renowned for its practical, solution-focused approach, KGRTC has built the capacity of thousands of professionals across Africa in areas such as renewable energy, energy efficiency, and sustainable infrastructure.
KGRTC is inviting applications from suitably qualified individuals to fill the following vacant positions;
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(1) ACCOUNTS ASSISTANT RS3 (01 POSITION)Department: Finance & InvestmentReports to: Assistant AccountantLocation: Ndola, Copperbelt Campus

Qualifications
a) 5 O-Levels with credit and above in Mathematics and English;b) ZICA Technician or its equivalentc) Membership to ZICAd) Minimum of two (2) years’ relevant work experience in accounting.

Other Requirements
a) Basic bookkeeping and accounting principles Excellent written and verbal communication skills.b) Proficiency in Microsoft Excel (formulas, pivot tables, data entry)c) Familiarity with accounting software (e.g., Sage, QuickBooks, Pastel).d) Ability to detect discrepancies and errorse) Managing multiple financial records/tasksf) Clear communication with suppliers and internal teamsg) Customer service (handling payment queries)

Personal Attributes
a) Integrity & Honesty.b) Problem-Solverc) Ability to Work Under Pressured) Accountability.

Purpose of the Job
To provide efficient and accurate financial administrative support to Copperbelt campus through the processing of invoices, reconciliation of accounts, maintenance of financial records, and ensuring compliance with accounting procedures and standards.

Main Duties and Accountabilities

Assists with preparation and processing of payment vouchers, receipts by posting in the cashbook using Sage 300 for Copperbelt Campus
Assisting with preparation of Copperbelt Campus, customer invoices, quotations and journal vouchers for Guest consultants, Staff debtor’s unretired imprest and Casual wages.
Payments and reconciliation of petty cash.
Assists in the preparation of Bank Reconciliations for Copperbelt Campus.
Ensure that all accounting documents are properly filed and recorded in their respective register
Ensure Copperbelt Campus documents are well organised and signed by respective signatories before filing.
Ensure all transactions are captured in the right accounts in accordance with the chart of accounts.
Assists in preparation of payroll for contractual employees.

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In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:
1.0 MONITORING AND EVALUATION MANAGER, SALARY GRADE ZRA04 (1 POSITION), INNOVATION AND PROJECT MANAGEMENT FUNCTION
Job market analysis
A. PURPOSEReporting to the Assistant Director- Project Delivery, the job holder will be responsible for leading the design, implementation, and management of a comprehensive Monitoring, Evaluation and Learning (MEL) framework that mainstreams the monitoring and management of project activities in line with the Zambia Revenue Authority (ZRA) Strategic Plan and ensure that evidence-based insights inform project delivery, decision-making, and continuous improvement across all innovation and project management initiatives.
B. MAIN DUTIES/ACCOUNTABILITIES

Design and operationalize an M&E framework that aligns with the ZRA Strategic Plan and project delivery goals.
Integrate monitoring and evaluation processes into project management cycles to ensure timely tracking of progress, outputs, outcomes, and impacts.
Establish and maintain performance indicators, data collection tools, and reporting systems for all projects under the PDU.
Ensure systematic monitoring of project activities against approved plans, schedules, and budgets.
Produce periodic performance reports (monthly, quarterly, annual) with actionable insights for management and stakeholders.
Highlight risks, bottlenecks, success stories while recommending corrective actions.
Support mainstreaming of results-based management across all projects, ensuring that change initiatives are evidence-driven.
Provide technical guidance on how monitoring findings can inform change management, stakeholder engagement, and continuous improvement.
Train project teams and stakeholders on M&E tools, frameworks, and processes.
Foster a culture of results and accountability across the Authority’s projects.
 Collaborate with internal units and cooperating partners to harmonize MEL practices and share lessons learned.
Establish digital dashboards and data visualization platforms for real-time project monitoring.
Ensure data integrity, quality assurance, and secure storage of project information.
Document and disseminate best practices, success stories, and lessons for organizational learning.

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C. MINIMUM REQUIREMENTS

Grade Twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five (5) credits or better including Mathematics and English;
Bachelor’s Degree in Economics, Social Sciences, Statistics, Project Management, or related field;
Minimum of five (5) years’ relevant post-qualifying work experience in management of projects which should include experience in designing and implementing M&E frameworks with three (3) years at managerial level;
Master’s Degree in Project Management, M&E, or related discipline is an added advantage;
Professional training/certification in Monitoring & Evaluation, Project Management (e.g. PRINCE2, Results-Based Management); and
Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

Excellent communication, facilitation, and reporting skills;
Proficiency in Data analysis software (SPSS, STATA, R, NVivo, Excel advanced)
Proficiency in project management systems;
Stakeholder management and team capacity-building abilities;
Integrity, accountability, and results orientation; and
Strong analytical and evaluation skills with ability to interpret data and provide actionable insights.

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In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:
6.0 PROJECT OFFICER, SALARY GRADE ZRA05 (1 POSITION), ADMINISTRATION FUNCTION
A. PURPOSEReporting to Manager- Buildings and Projects, the job holder will be responsible effective designing and producing architectural drawings, including supervising of in-house and outsourced construction and general maintenance works.
B. MAIN DUTIES/ACCOUNTABILITIES

Conducting studies and surveys as may be necessary to determine the feasibility of existing and proposed building projects.
Designing and producing architectural drawings.
Submitting drawings and obtaining planning permission and approval under Building Acts or other similar Local Authority and statutory requirements.
Supervising contractors and ensuring compliance with building standards.
Ensuring projects are completed within budget and to required standards.
Maintaining buildings and infrastructure.
Providing technical advice and guidelines to contractors and service providers on matters of architecture and building standards.
Supervising of contractors and other service providers to ensure quality works and compliance with building standards and specifications.
Conducting inspections on defects on building elements, service installations and auxiliary facilities and making recommendations for remedial measures.
Supervising of artisans and technicians on in-house maintenance works and general service of auxiliary facilities.
Providing support towards occupational safety and statutory requirements.
Supervising of both in-house and external contract works.
Undertake any other project related works and guidance as may be assigned.

C. MINIMUM REQUIREMENTS

Grade Twelve (12) School Certificate or equivalent with credits or better including Mathematics and English;
University Degree in Architecture or any other relevant related field;
Minimum of three (3) years relevant post-qualifying work experience in Architectural and Building Construction work;
Minimum of two (2) years of relevant experience in contract administration and management;
Must have a valid membership of relevant professional body; and
Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

High level of integrity and honesty
Personal organization and leadership skills
Problem solving skills
Interpersonal skills
Team work skills
Good communication Skills
Supervisory skills

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In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:
8.0 SENIOR DATA SCIENTIST-ARTIFICIAL INTELLIGENCE, SALARY GRADE ZRA05 (4 POSITIONS), INNOVATION AND PROJECT MANAGEMENT FUNCTION
A. PURPOSEReporting to the AI Data  Science Manager, the job holder will support the Authority’s corporate strategy by delivering data-driven insights and artificial intelligence solutions. The role involves collecting and processing data, developing machine learning models, and deploying AI solutions that enhance operational efficiency and decision-making within the Zambia Revenue Authority.
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B. MAIN DUTIES/ACCOUNTABILITIES

Collaborating with business stakeholders to identify opportunities where Artificial Intelligence solutions can address business challenges.
Translating business problems into structured data science problems and defining appropriate analytical approaches.
Extracting and integrating data from various organisational data sources.
Processing and preparing datasets for analysis and model development.
Conducting statistical and exploratory data analysis to generate insights.
Designing and developing machine learning models to address identified business needs.
Iterating and refining models until they deliver reliable insights or are ready for deployment into production environments.
Developing proof-of-concept prototypes to demonstrate the potential of AI solutions.
Working with software engineers to integrate and operationalise machine learning models in production systems.
Creating data visualisations and dashboards to communicate analytical insights to stakeholders.
Ensuring that data usage complies with internal data governance policies and relevant regulatory requirements.
Supervising and mentoring junior officers and providing technical guidance to the team.
Keeping abreast of developments in Artificial Intelligence and Data Science to ensure the Authority remains technologically competitive.

C. MINIMUM REQUIREMENTS

Grade Twelve (12) School Certificate or General Certificate of Education equivalent with five (5) credits including Mathematics and English;
Bachelor’s Degree in Computer Science, Software Engineering, Data Science or a related field;
Master’s Degree in Computer Science, Data Science, Statistics, Mathematics, Actuarial Science or related field will be an added advantage;
Minimum two (2) years’ experience in a Data Science or Machine Learning role or one (1) year Data Science experience with at least two (2) years Software Development experience;
Strong knowledge of Machine Learning and Data Science concepts;
Demonstrated skills in data analytics, data processing and computer programming; and
Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

Strong analytical and problem-solving skills
Research orientation and curiosity
Excellent interpersonal and communication skills
Ability to work collaboratively in cross-functional teams
High levels of integrity and professionalism
Strong organisational and planning skills
Knowledge of ZRA operations and tax administration will be an added advantage.

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In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:
11. VALUATION SURVEYOR, SALARY GRADE ZRA05 (2 POSITIONS), LUSAKA REGION AND NORTHERN REGION, DOMESTIC TAXES FUNCTION
A. PURPOSEReporting to the Senior Inspector – Tax Audits, the job holder will be responsible for professionally determining the value of real property to ensure that property taxes are levied fairly, accurately, and consistently.

B. MAIN DUTIES/ACCOUNTABILITIES

Develop annual and quarterly property value ranges for identified areas informed by the Government Valuation Roll and other market information.
Prepare property valuation reports as required in line with international best practice and local regulatory standards.
Maintain a database of property transactions to inform tax administration.
Provide technical support to tax auditors as required.
Conduct inspections of properties and produce relevant reports.
Liaise with Ministries, Local Councils and other stakeholders to validate property documentation.
Provide technical support to enhance property taxation.
Perform other duties as assigned.
Prepare regular reports to inform management decisions.
Implement the PMDS in accordance with HR guidelines.
Perform any other related valuation duties exigent to the role.

C. MINIMUM REQUIREMENTS

Grade Twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with 5 Credits including Mathematics and English;
University Degree with a bias in Real Estate, Built Environment, Land Economics, Valuation Surveying and other relevant professional and academic qualifications;
Minimum of five (5) years’ relevant post qualifying work experience in valuation;
Must be a member of the Zambia Institute of Valuation Surveyors; and
Knowledge of property taxation laws is an added advantage.

D. OTHER SKILLS AND ATTRIBUTES

High level of integrity
Good personal organization
Good analytical and interpersonal skills
Good oral & written communication skills
Computer Knowledge
Client Service Orientation
Professional and results Oriented
Self- motivated

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