VACANCY
At Liquid Intelligent Technologies, we are driving Africa’s digital transformation by delivering intelligent connectivity, digital services, and innovation to businesses across the continent. As we continue our growth journey in Botswana, we are seeking a dynamic and commercially astute Head of Sales to lead our revenue-generating functions across Sales, Customer Experience, Marketing, and Public Relations. This is a strategic leadership role requiring a high level of business acumen, digital fluency, and a passion for driving growth and impact in a fast-paced ICT environment.
Key Responsibilities
Provide strategic leadership and execution oversight across Sales, Customer Experience, Marketing, and PR functions.
Drive customer acquisition, revenue growth, and retention through innovative commercial strategies.
Foster a high-performance sales culture with a focus on data-driven decision-making and pipeline management.
Champion a customer-first mindset, ensuring a consistently excellent customer experience across all touchpoints.
Oversee brand and communication strategy, ensuring alignment with corporate goals and Group positioning.
Implement and optimize CRM systems and tools (with Salesforce knowledge as an added advantage).
Collaborate cross-functionally with Finance, Operations, and Technology to align go-to-market plans with business priorities.
Key Performance Indicators
Achievement of monthly/quarterly/annual revenue targets
Customer retention and Net Promoter Score (NPS) improvements
Sales pipeline coverage and conversion ratio
Market share growth in strategic segments
CRM adoption and lead-to-sale cycle optimization
Brand visibility and campaign impact metrics
Customer experience index and service resolution metrics
Qualifications and Experience
Master’s degree in business administration, Marketing, Strategy, or related field (required)
Minimum of 8–10 years of senior commercial leadership experience in ICT, telecoms, or a high-growth digital business
Strong understanding of CRM platforms (Salesforce knowledge will be a distinct advantage)
Proven track record in leading high-performing sales teams and driving multi-channel customer engagement
Key Competencies
Technical Competencies
Commercial strategy development and execution
CRM systems and data analytics
Brand positioning and integrated marketing
B2B/B2C sales management in ICT
Customer lifecycle management
Behavioral Competencies
Strong business acumen and commercial instinct
Strategic thinking with an execution mindset
Collaborative leadership and stakeholder influence
Excellent communication and negotiation skills
Resilience and agility in a dynamic market
JOB APPLICATION DETAILS
APPLICATION DETAILS
How to Apply
Interested candidates are invited to submit their CV and a brief cover letter to recruitmentbotswana@liquid.tech by 30th June 2025. Please include “Head of Sales – Botswana” in the subject line.
Liquid Intelligent Technologies is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees
undefined