VACANCY
Metropolitan – Chief Operating Officer (COO)
We are looking for a dynamic, forward-thinking and highly strategic Chief Operating Officer (COO) to lead the development and execution of an Operations and IT strategy that enables business growth, operational excellence and client-centric service delivery. This is a Senior executive role suited to a visionary leader with deep operational expertise, strong commercial acumen, and a proven track record in the insurance or financial services industry. If you’re passionate about building strong teams, optimising processes, and shaping operational strategy in the insurance space, this could be your next big move.
The position is tenable in Gaborone.
POSITION: CHIEF OPERATING OFFICER
KEY PERFORMANCE AREA
Operational Strategy & Excellence
Develop and implement a robust operations management strategy aligned to business objectives.
Drive operational excellence across processes, systems and people.
Oversee IT infrastructure and data analytical platforms to support operational efficiency.
Embed sound legislative, regulatory and technology developments to ensure sustainable business practices.
Lead implementation of initiatives that improve operational efficiencies and reduce risk.
Develop standard operating procedures and ensure sufficient operationalisation of products and solutions.
Client Experience & Stakeholder Engagement
Champion client centricity within the operations environment.
Build and strengthen internal and external stakeholder relationships.
Analyse client service metrics to inform business improvements and align service offerings to emerging client needs.
Ensure delivery on service level agreements and embed a culture of operational service.
Leadership & People Management.
Foster a positive, high-performance culture that energises teams and encourages innovation.
Lead and inspire a diverse team through mentorship, coaching and development.
Implement effective people management processes, workforce planning and performance management.
Build leadership bench strength and support continuous learning and growth.
Financial, Governance & Risk Management
Oversee budgeting and financial controls within the operations function.
Implement risk management, governance and compliance standards.
Manage complex financial issues and contribute to policy development.
Investigate non-compliance and ensure corrective measures are implemented.
COMPETENCIES
Business Acumen
Drive for Results
Collaboration
Impact & Influence
Change Leadership & Innovation
Diversity & Inclusiveness
Relationship Building
Analytical Thinking
Motivating & Inspiring Teams
Growing Talent
REQUIREMENTS
Bachelor’s Degree in Finance, Economics, Business Management or any related field.
Postgraduate degree in Commerce or Business Management would be an added advantage.
COP Life Insurance certificate advantageous.
Knowledge of insurance will be an added advantage.
8-10 years experience in management, with at least 5-8 years at senior executive level in the insurance or financial services industry.
3-5 years senior management experience in insurance or financial services.
Strong understanding of the legislative and regulatory environment governing the insurance industry.
Proven experience leading Operations, IT enablement, process optimisation and client service functions.
JOB APPLICATION DETAILS
APPLICATION DETAILS
Why Join Us?
This role offers an opportunity to shape operational strategy at a country level, influence business performance, and contribute to sustainable growth in a respected organisation committed to excellence, integrity and client value.
If you fit the above profile, please apply through the link below before the closing date of 4th December 2025.
https://surl.li/qmbufg
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