Job Region: Blantyre

OverviewCustomer Service Representative – Vacancy Multichoice Malawi is looking for a suitably qualified person to fill up the vacant position of Customer Service Representative.The Customer Service Representative will be based at Blantyre office. He/she will be reporting to the Customer Service Supervisor. Contract period: 1 year. Job Purpose:The Customer Service Representative is responsible for attending to customer calls and resolve queries. Responsibilities:Initiate customer satisfaction survey to gain insight into customer perceptionsRespond to queries/inquiries by clarifying and providing desired information.Maintain a professional attitude in challenging situationsIdentify customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries.Fulfil customer requests by clarifying information, completing transactions and forwarding or escalating requests, as may be requiredTroubleshoot and resolve customer problems with our product by determining the cause of the problem, then follow through with resolutionReconnect customer’s accounts as per company Policy i.e. only when payment has reflected or Proof of payment has been submitted for follow up while following billing rules.Maintain up-to-date database by reconfirming and updating customer details as may be required during interaction.Ensure as much as possible, customer calls are handled with stipulated handling time set.Pursue opportunities to cross / upsell by disseminating information that could entice customers to uptake more products/services.Ensure customer education on alternative contact options.Explain the payment options and process mechanism to customers. Qualifications:Diploma in Business Management or any other related field. Interested candidates should submit their application letter with a detailed CV and proof of qualifications, with at least three traceable references to applications@mw.multichoice.comClosing date for receiving applications is Friday 22nd August 2025. Shortlisting will occur on an ongoing basis as applications are received.Only shortlisted candidates will be contacted.

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applications@mw.multichoice.com

Exciting career opportunityInvestment Banking Manager-Listings & Corporate Financial AdvisoryCDH Investment Bank, the leading specialist bank in Malawi, is seeking a dynamic and results-driven professional to join the team as Investment Banking Manager-Listings & Corporate Financial Advisory to be based at our Head Office in Blantyre.About CDH Investment BankCDH Investment Bank, licensed under the Banking Act by the Reserve Bank of Malawi. The bank provides investment banking, corporate and financial advisory, commercial banking and trading of financial security services to a select niche market. Our purpose is to deliver financial solutions to our clients by effectively utilizing the best human capital and information technology.Role summaryThe Investment Banking Manager-Listings & Corporate Finance Advisory will be responsible for leading in identifying and closing deal opportunities for balance sheet restructuring services and listings of debt and equity securities, with a focus on increasing client returns. The position holder shall be responsible for direct client engagement, listing debt and equity securities on stock exchanges, facilitating mergers and acquisitions, and leading financial intermediation activities such as IPOs and rights issues.Additionally, the incumbent as an expert in capital markets, securities laws, and project management, shall be responsible for identifying new prospects, generating revenue, managing key strategic stakeholder relationships, and achieving cross-selling targets. The position holder shall proactively develop and improve business in line with market dynamics and manage long-term relationships in accordance with investment banking norms.Key responsibilitiesLead transaction negotiations and detailed structuringAdvise and lead deal execution in advisory and corporate listingsOversee a team of analysts and other experts, including lawyers, PR consultants, and accountantsDevelop and implement service delivery standards to ensure consistent and high-quality client serviceBe accountable for a revenue and expenditure budgetConduct financial analysis and modelling to support strategic decision-makingCollaborate with clients at decision-making levelsSeek opportunities to engage in the market, providing financial services and maintaining long-term relationshipsBuild strong local and international relationships for skills transfer and fundraisingManage and support relationships with clients and key stakeholders to maintain trust and a positive reputationDevelop and implement client engagement strategies to enhance client satisfaction and loyaltyCoordinate with external parties such as regulatory bodies and financial institutions to ensure smooth transaction executionKey qualities & skillsMature, articulate and responsible individual who will be a self-starter and has a lot of initiative.Knowledge in Investment BankingProficiency in financial and market analysis and risk management.Strong transaction structuring and project management skills.Strong understanding of accounting principles and financial modeling.Excellent communication and report-writing skills.An ability to network on high level both local and international platforms.Qualifications & experienceBachelor of Accountancy plus a Master’s degree in business administration or MSc in banking. finance, economics, or equivalent from a recognized universityAt least 10 years of managerial experience in investment bankingExperience in mergers and acquisitions, capital markets, listings and stock exchange operationsA chartered accountant or Chartered Financial Analyst.RemunerationA competitive remuneration package, commensurate with the role’s seniority, skills and experience, will be offered to the successful candidate.How to applyInterested persons who meet the minimum requirements outlined above may forward applications in person, by post or email to the address below, to be received no later than close of business on 29th August 2025.Qualified and interested candidates should submit their applications, including:A detailed curriculum vitae.Certified copies of academic qualifications.A certified copy of a valid national identity document or passport.Contact details for three professional referees.Please note applications that do not meet all the requirements specified above will not be considered Only shortlisted applications will be acknowledgedChief Executive Officer/Managing Director
CDH Investment Bank
P O Box 1444
Blantyre, MalawiEmail: recruitment@cdh-malawi.com

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recruitment@cdh-malawi.com

Exciting career opportunityICT Development OfficerCDH Investment Bank is seeking to recruit a suitable results-driven professional to join the team as ICT Development Officer, tenable at Head Office in Blantyre.About CDH Investment BankCDH Investment Bank, licensed under the Banking Act by the Reserve Bank of Malawi, is a leading specialist bank providing investment banking, corporate and financial advisory and trading of financial securities to a select niche market.Role summaryThe ICT Development Officer will be responsible for developing software for the bank. The Officer will champion the bank’s applications internal development strategy and roadmap. Hel She will collaborate with designers, project managers, and other developers while maintaining clear and comprehensive documentation of code, workflows, and project progress.Key responsibilitiesDesign, develop and implement software and user interfaces using modern technologies and best practices.Develop server-side logic, databases, and APls using modern programing languages.Design overall architecture of web applications, ensuring seamless integration between front-end and back-end components.Create and integrate RESTful APls to enable communication between different systems and services.Carry out system integration tests (SITs) and Quality Assurance.Work with the ICT Security Officer to ensure that the applications are secure.Conduct unit testing, integration testing, and end-to-end testing to identify and fix bugs, ensuring software reliability and performance.Automate deployment pipelines using modern tools to streamline software releases and updates.Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.Perform regular system maintenance and upgrades.Conduct feasibility studies on new development requests.Key qualities & skillsStrong programming and development skills including but not limited to, PHP, Java, JavaScript, C#. NET, Linux and Windows Shell ScriptingDatabase design and management skills for Oracle db., MSSQL, MySQL, and ability to work with NoSQL data structures in RDBMS (XML, JSON, etc)Systems analysis and design skillsProblem-solving and troubleshooting skillsCommunication and collaboration skillsUnderstanding of IT infrastructure (networks, servers, security)Customer-centric approachQualifications and experienceBachelor’s degree in computer science, electrical engineering, business information systems, or a related professional certification from an accredited institutionMinimum 1-year proven track record of applications support and developmentMinimum 1 year of application development or related workStrong understanding of RDBMs, database replication modes and RDBMs ConfigurationKnowledge of Middleware application server technologiesKnowledge of PHP, ASPx, Net, Java, HTML, JSP, JS, CSS and WPA technologies/languages.RemunerationA competitive remuneration package, commensurate with the role’s skills and experience, will be offered to the successful candidate.How to applyInterested persons who meet the minimum requirements outlined above may forward applications in person, by post or email to the address below, to be received no later than close of business on 29th August 2025.Qualified and interested candidates should submit their applications, including:A detailed curriculum vitaeCertified copies of academic qualificationsCertified copy of valid national identity document/passport; andDetails of three contactable referees.Please note applications that do not meet all the requirements specified above will not be considered. Only shortlisted applications will be acknowledged.Chief Executive Officer/Managing Director
CDH Investment Bank Limited
PO Box 1444
Blantyre, MalawiEmail: recruitment@cdh-malawi.com

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recruitment@cdh-malawi.com

Are you an accomplished banking professional with the vision, drive, and leadership to elevate a high-performing branch to new heights? First Capital Bank is seeking an outstanding leader for one of our flagship branches — a strategic appointment with direct influence on growth, customer experience, and market leadership.This is more than a branch management role. It is a platform for ambitious leaders to demonstrate commercial acumen, inspire exceptional performance, and position themselves for progression into senior management.Why This Role Demands Your AttentionLead a critical business unit with high visibility to executive leadership.Shape strategy, deliver growth, and innovate in customer experience with the freedom and authority to make impactful decisions.Position yourself in the talent pipeline for senior leadership roles within the bank.Enjoy competitive compensation, performance-based rewards, and a culture that recognizes and accelerates top performers.Your Impact Will IncludeDriving growth through strategic market development and deepening customer relationships.Leading a high-performing team and fostering a culture of accountability, agility, and excellence.Maintaining operational discipline while championing innovation and service differentiation.Strengthening the bank’s presence and influence in the community.You BringProven success in leading a branch or business unit in retail and/or commercial banking.Demonstrated ability to deliver exceptional sales growth, operational control, and customer loyalty.Strategic vision paired with the hands-on ability to execute with pace and precision.A track record that positions you as a future senior leader.Qualifications & ExperienceA Degree in Business Management or equivalent.At least 5 years’ experience at a Management level in the Banking sector.Branch experience at a Management Level.Leadership and management of large teams.Working Microsoft Office applications skills and ability to use other systems.If you are ready to take the next decisive step in your career, this is your opportunity to open the door to
senior leadership.Application Details:If you meet the above requirements, send your application and an updated CV to:
firstcapitalbank.vacancies@firstcapitalbank.co.mw no later than 21 August 2025.

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firstcapitalbank.vacancies@firstcapitalbank.co.mw

Applications are invited from suitably qualified candidates to fill the position of Retail Credit Manager tenable at Head Office.Reporting to the Head of Credit, the successful candidate will be responsible for managing the entire Retail Credit Cycle. This role will support the business in shaping and executing tactical strategies, while ensuring effective operational implementation and adoption of credit risk management methodologies, governance frameworks, and delivery objectives.Key ResponsibilitiesImplement and maintain robust credit risk systems and processes.Establish and review credit risk policy, interpreting Group requirements and setting credit risk appetite for the Retail portfolio and being responsible for performance in terms of levels of delinquency, bad debts, provision levels and out of order accounts.Build a strong Risk/Retail/Service Delivery partnership that will deliver superior customer experience.Develop implement and maintain credit risk strategies for the Retail business as a wholeCritical analysis of any new retail credit risk product offerings to identity any underlying credit risks and coming up with practical ways to counter or manage the risks.Accountable for the quality and performance of the Retail lending book, including all aspects of lending for the personal and small business sectors.Guide and support Retail key stakeholders on all matters relating to Retail credit riskInput on any retail lending scorecard to be developed and monitoring the score card to ensure effective and efficient delivery of the intended purpose and resultEnsure timely and effective monitoring and control of the Retail lending book as well as review and challenge information and performance.Design, implement and maintain generic strategies for appropriate remedial action on poorly performing accounts in all sectors.Responsible for the audit assessment for the Retail Credit lending space and for any follow up action that is required.Technical Skills/CompetenciesIn depth knowledge of retail lending principlesIn depth knowledge of retail lending products in all business segmentsStrong financial analysis skillsStrong decision-making skillsStrong interpersonal and organizational skillsHigh level of numeracy to evaluate complex statistical financial informationQualifications and RequirementsFinance Degree.Appropriate Masters Level or Post Graduate Qualification preferably financial oriented – will be an added advantage.Relevant Professional qualifications in Banking, Accountancy, Credit / Risk management.Experienced lending banker including a prior Credit risk management role preferably in the Retail segment.Exposure to Credit and Operational Risk dimensions, Credit Scoring, IFRS 9 / Expected Credit Losses implementations amongst others.ApplicationsIf you meet the above minimum requirements and are interested, please send your applications
with an up-dated CV to: FirstCapitalBank.Vacancies@firstcapitalbank.co.mwThe closing date for receiving applications is 21st August 2025.

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FirstCapitalBank.Vacancies@firstcapitalbank.co.mw

CAREER OPPORTUNITYBecome a Cluster Manager for Key Retail Business Units.The OpportunityFirst Capital Bank is seeking an exceptional leader to take on one of the most influential roles in our Retail Banking Division – Cluster Manager for Key Business Units.This is more than a management position. It is a strategic leadership role at the heart of our growth story, with responsibility for some of the bank’s most prominent branches nationwide.You will be entrusted with the performance, reputation, and customer impact of your cluster – setting the benchmark for excellence across the network. Your leadership will directly shape customer experience, strengthen the control environment, drive market growth, and inspire teams to achieve their highest potential.Why This Role is SeniorAs Cluster Manager, you will:Hold a seat at the leadership table of Retail Banking, influencing operational and strategic decisions.Manage multi-branch performance at scale, leading a portfolio that makes a significant contribution to the bank’s bottom line.Develop and mentor Branch Managers who are potential future senior leaders of the bank.Act as the face of First Capital Bank in key markets, representing our brand with authority and impact.Key ResponsibilitiesSet and deliver strategic growth targets across de-posits, lending, and market share.Ensure excellence in compliance, operational risk management, and regulatory adherence.Build a culture of high performance, innovation, and customer obsession within your cluster.Actively develop branch leadership talent to secure the future strength of our retail banking team.What We’re Looking ForExtensive retail banking experience with a track record of success in multi-branch or area leadership.Strategic thinker with proven ability to drive sustainable growth.Influential leader with exceptional communication and coaching skills.Strong governance, compliance, and operational management expertise.Career ProgressionThis role is a platform for progression into senior executive management. Success here will open pathways into national leadership roles within First Capital Bank and the wider financial services industry.How to ApplySubmit your application and detailed CV tofirstcapitalbank.vacancies@firstcapitalbank.co.mw no later than 21 August 2025.

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firstcapitalbank.vacancies@firstcapitalbank.co.mw

VACANCYGod’s Grace Academy, a leading Christian-based institution in Blantyre committed to academic excellence and holistic student development, is seeking a dedicated and detail-oriented Assistant Librarian to support the effective management and operation of the school library.ASSISTANT LIBRARIANKey Duties & Responsibilities:Assist in the day-to-day running of the school library, ensuring an organised and welcoming environment for learners and staff.Catalogue, classify, and maintain library resources in both print and digital formats.Support students and teachers in locating and using learning materials effectively.Facilitate borrowing, returning, and shelving of library resources.Maintain accurate records of issued and returned materials.Assist in updating and maintaining the library database and inventory.Promote reading culture through displays, reading programs, and library activities.Monitor the condition of books and arrange for repairs or replacements as needed.Enforce library rules and ensure proper use of resources.Support research activities by guiding users in using reference materials and online resources.Collaborate with teaching staff to align library resources with curriculum needs.Participate in school events and activities that promote learning and literacy.Uphold the vision, mission, and values of God’s Grace Academy in all professional duties.Qualifications & Requirements:Diploma or Certificate in Library and Information Science, Education, or related field.Prior experience in a school or academic library is an added advantage.Strong organisational and record-keeping skills.Proficiency in basic computer applications; familiarity with library software is desirable.Good communication and interpersonal skills.Passion for promoting reading and learning.High ethical standards and ability to model Christian values.How to apply:Interested candidates should submit the following to recrullment@ggacademy.mw.Cover letterUpdated CV with three traceable refereesCopies of academic and professional certificatesDeadline: 20th August 2025Only shortisted candidates will be contacted.God’s Grace Academy is an equal opportunity employer.We are committed to providing a nurturing environment that develops not just academic excellence, but also moral, spiritual, and leadership qualifies in our students

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info@jobsearchmalawi.com

VACANCYGod’s Grace Academy, a leading Christian-based institution in Blantyre committed to academic excellence and holistic student development, is seeking a passionate and dedicated Accounting & Business Studies Teacher to join our dynamic teaching team.ACCOUNTING & BUSINESS STUDIES TEACHERKey Duties & Responsibilities:Plan, prepare, and deliver engaging lessons in Accounting and Business Studies in line with the Cambridge syllabus and GGA teaching standards.Prepare students for internal and public examinations, ensuring strong academic outcomes.Develop, adapt, and use innovative teaching resources and methods to enhance learning.Set, mark, and record assessments regularly, ensuring timely feedback to students. (iMonitor student progress and provide guidance, mentoring, and support for both academic and personal development.Maintain accurate and up-to-date student performance records.Manage classroom discipline, instill positive values, and encourage student participation.Participate in curriculum development, school functions, co-curricular activities, and assemblies.Attend all staff meetings, workshops, and professional development sessions.Collaborate with colleagues and contribute to the academic and moral growth of students.Engage parents through the school’s student management system regarding student progress and conduct.Uphold and promote the vision, mission, and values of God’s Grace Academy at all times.Qualifications & Requirements:Bachelor’s degree in Accounting, Business Studies, or related field.Teaching qualification (e.g., Diploma in Education, PGCE) is an added advantage.Minimum of 2 years teaching experience, preferably in Cambridge curriculum schools up to A-levelStrong classroom management, communication, and interpersonal skills.Commitment to student success, innovation in teaching, and continuous professional growth.High ethical standards and ability to model Christian values.How to apply:Interested candidates should submit the following to recruitment@ggacademy.mwCover letterUpdated CV with three traceable refereesCopies of academic and professional certificatesDeadline: 20th August 2025Only shortlisted candidates will be contacted.God’s Grace Academy is an equal opportunity employer.We are committed to providing a nurturing environment that develops not just academic excellence, but also moral, spiritual, and leadership qualities in our students.

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recruitment@ggacademy.mw

Malawi National Council of Sports (MNCS) was established by an Act of Parliament, Act Number 10 of 1974, with mandate to develop, promote, encourage and control all forms of sport in Malawi. In order to fulfil its mandate, MNCS invites applications from suitably qualified and experience candidates to fill various vacant positions as followsHuman Resource Management Officer
Grade: CS5
Reporting to: Director of Human Resources and AdministrationPosition functionTo provide human resource management services for effective delivery of MNCS mandateMain DutiesInterpreting, administering and advising staff on HR Policies and ProceduresImplementing Staff Training and Development ProgramsAdministering employee disciplinary and grievance processesAdministering occupational safety, health and welfare activitiesAdministering Performance Management SystemEvaluating and updating Job Profiles and maintenance of staff records.Qualification and ExperienceDegree in Human Resources Management/Business Administration/Public Administration4 years’ experience in Human resources ManagementWorking knowledge of Malawi Labour Laws Good communication and interpersonal skillsApplications with detailed curriculum Vitae (CV), copies of certificates and three traceable referees should be addressed to:The Chief Executive Officer
Malawi National Council of Sports
P.O. Box 452
BLANTYREClosing date for receiving applications is 1st September, 2025.Only shortlisted applicants will be acknowledged

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Malawi National Council of Sports (MNCS) was established by an Act of Parliament, Act Number 10 of 1974, with mandate to develop, promote, encourage and control all forms of sport in Malawi. In order to fulfil its mandate, MNCS invites applications from suitably qualified and experience candidates to fill various vacant positions as followsICT Technician
Grade: CS7
Department: Human Resources and AdministrationPosition functionTo provide technical support for MNCS’s ICT Systems; ensuring smooth day-to-day operations of hardware, software and network infrastructure.Main DutiesAssisting in the maintenance, repair, and servicing of computer hardware and softwareProviding first – line technical support to computer users Assisting in ICT equipment installations, upgrade and configurations Supporting network setup, monitoring and troubleshooting Assisting with Council’s website and email account updatesSupporting data backup procedures and assisting in disaster recovery processesSupporting the implementation of ICT policies and procedures.Qualifications and ExperienceDiploma in ICT/Computer Science or related field. A degree will be an added advantage.3 years’ experience in ICT support or similar roleApplications with detailed curriculum Vitae (CV), copies of certificates and three traceable referees should be addressed to:The Chief Executive Officer
Malawi National Council of Sports
P.O. Box 452
BLANTYREClosing date for receiving applications is 1st September, 2025.Only shortlisted applicants will be acknowledged

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