Job Region: Blantyre

Applications are invited from suitably qualified candidates to fill the following vacant positions below:Manager, Call Centre OperationsReporting to the Customer Experience Director, the Call Centre Operations Manager will oversee and drive excellence in the TNM PLC Call Centre operations. This role is crucial in ensuring that TNM PLC delivers top-tier customer service, meets operational targets, and continuously improves service quality.Major tasks and Responsibilities:Customer Experience Management: Drive strategies to enhance customer journey and ensure service quality metrics, i.e., First CallResolution and Customer Satisfaction Scores are consistently met.Call Centre Operations Management: Oversee daily operations, optimizing workflows to ensure efficient service delivery and adherence to service standards.Quality Assurance: Implement and monitor a quality assurance framework to maintain high service quality, continuously improving agent performance.Business Planning: Develop operational plans and accurately forecast resources and call volumes to meet strategic goals and service level agreements (SLAs).Business Performance Reporting: Track and report on KPIs, i.e., AHT and CSAT, providing actionable insights and recommendations to senior management.Financial & Resource Management: Manage the call center budget and optimize staffing to meet financial objectives while maintaining high service standards.Regulatory & Legal Compliance: Ensure the call center complies with relevant regulations, internal policies, and legal standards.Call Centre as a Service (CCaaS): Lead service enhancements and explore new business opportunities to expand call center capabilities and remain competitive.Team Management and Leadership: Develop a high-performing team through coaching and foster a culture of collaboration, continuous improvement, and accountability.Qualifications & Skills:Bachelor’s degree in business administration, Communications, or related field.4 – 6 years of experience in call center operations management, telecommunication industry will be an added advantage.Strong leadership and people management skills.Excellent communication, problem-solving, and organizational abilities.Proficiency in call center management systems and data analysis.Experience with CCaaS solutions and regulatory compliance.Interested applicants are requested to submit their applications and Curriculum vitae (CV), indicating at least two traceable referees to:The Human Resources and Administration DirectorThe Human Resources and Administration Director
Telekom Networks Malawi PLC
5th Floor Livingstone Towers
P.O Box 3039
Blantyre
OR
Email: vacancy@tnm.co.mwApplications must be submitted no later than Tuesday, 26th August 2025.

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vacancy@tnm.co.mw

Applications are invited from suitably qualified candidates to fill the following vacant positions below:SHOP MANAGERReporting to the Senior Manager, Customer Relationship, the Shop Manager will be responsible for providing leadership, including the overall performance and operational management of a TNM shop.Major Tasks and ResponsibilitiesManaging shop staffing, employee performance to meet shop targets, and ensuring that team members in the shop have adequate information to always serve customers efficiently.Analyzing and evaluating staff performance, training needs of team members including the facilitation of staff training.Overseeing the overall financial management of the shop and adherence to set controls.Resolving customer issues as per standard operating procedures, analyzing as well as reporting on customer issues reported to the shop including the analysis of competitor activity within the shop’s catchment area.Ensuring the provision of customer service support to all walk-in and corporate customers.Ensuring the availability of work tools for all shop staff including amenities for efficiency and comfortability of staff and tracking of shop operations.Ensuring that the required standard operating procedures are in place, are communicated and effectively implemented in the shop.Management of facilities in and around the shop including shop ambience, branding, display of consumer merchandise, parking space and identification of shop premises.Facilitating and implementing the maintenance of a high standard of hygiene and security at the shopEducational and Professional RequirementsBachelor’s Degree in Business Administration, Marketing, Business Management or Accounting/Finance.2 years’ similar or related work experience.Ability to manage people, finances, and inventory; solve problems and influence a highly collaborative and proactive cross-functional team.Ability to develop a competitive strategy for the shop.Strong customer service, communication and analytical skillsEducational and Professional RequirementsBachelor’s Degree in Business Administration, Marketing, Business Management or Accounting/Finance.2 years’ similar or related work experience.Ability to manage people, finances, and inventory; solve problems and influence a highly collaborative and proactive cross-functional team.Ability to develop a competitive strategy for the shop.Strong customer service, communication and analytical skills.Interested applicants are requested to submit their applications and Curriculum vitae (CV), indicating at least two traceable referees to:The Human Resources and Administration Director
Telekom Networks Malawi PLC
5th Floor Livingstone Towers
P.O Box 3039
Blantyre
OR
Email: vacancy@tnm.co.mwApplications must be submitted no later than Tuesday, 26th August 2025.

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vacancy@tnm.co.mw

Applications are invited from suitably qualified candidates to fill the following vacant positions below:CUSTOMER SERVICE ASSISTANTReporting to the Shop Manager, the Customer Service Assistant shall be responsible for provisioning first level customer care support and drives sales in designated TNM shops across the country.Major Tasks and ResponsibilitiesEducates and disseminates information on company products and services to walk in customers.Resolves all customer related issues and escalates all outstanding issues to relevant service owners in line with SLAs and OLAs.Drives and cross sells shop products and services: airtime, Mpamba, sim cards, devices and post-paid shops sales.Adheres to all TNM Shop Operational Standards, Service Standards, TNM Policies and Procedures.Prepares and submits daily, weekly, and monthly customer issues.Initiates Mpamba Agent onboarding process to grow Mpamba shop revenue.Initiates device sales, services activations, and onboarding of broadband customers.Participates in periodic market activation programs to drive shop in-house sales.Reconciles daily, weekly and monthly financial reports and submit them to the shop manager and financeEducational and Competencies RequirementsMinimum of Diploma in Business Management, Marketing, Accounting or any related field.Problem solving and analytical.Excellent oral and written communication skills.Excellent interpersonal skills.Result-oriented person with great ability to work with minimal supervision.Interested applicants are requested to submit their applications and Curriculum vitae (CV), indicating at least two traceable referees to:The Human Resources and Administration DirectorThe Human Resources and Administration Director
Telekom Networks Malawi PLC
5th Floor Livingstone Towers
P.O Box 3039
Blantyre
OR
Email: vacancy@tnm.co.mwApplications must be submitted no later than Tuesday, 26th August 2025.

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vacancy@tnm.co.mw

Company Description
Mechro Limited is dedicated to making AgriTech solutions accessible and affordable for farmers of all scales. By focusing on innovation and financial feasibility, Mechro empowers farmers to modernize their practices without financial strain. Our commitment ensures that cutting-edge technology is within reach for every farmer, supporting sustainable agriculture and boosting productivity.Role Description
This is a contract role for an Account Officer located on-site in Blantyre. The Account Officer will be responsible for managing financial records, preparing financial statements, conducting financial analysis, and providing customer service. Daily tasks will include monitoring budgets, analyzing financial data, handling customer inquiries, and ensuring effective communication with clients and team members.Qualifications
Proficiency in preparing Financial Statements and conducting financial analysisStrong Analytical Skills and Finance knowledgeExperience in Customer Service and effective Communication skillsBachelor’s degree in Finance, Accounting, or a related fieldAbility to work on-site in BlantyreAttention to detail and organizational skillsPrevious experience in the AgriTech industry is a plus

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OverviewJob Title: Service Care OfficerCompany: DailySun LimitedLocation: Blantyre, MalawiJob Type: Full-time (3-month probation period) About UsDailySun Limited is a prominent company in Malawi’s renewable energy sector, delivering high-quality solar solutions to customers across the country. We are committed to excellence in customer service and after-sales support as part of our mission to power communities sustainably. Job OverviewWe are looking for a customer-focused and technically skilled Service Care Officer to join our after-sales support team. The successful candidate will be responsible for handling customer inquiries, coordinating service responses, managing product returns or repairs, and ensuring customer satisfaction through timely and effective support. Key ResponsibilitiesServe as the first point of contact for all customer service-related inquiries.Handle complaints, service requests, and product support issues efficiently and professionally.Maintain accurate records of customer interactions, issues, and resolutions.Coordinate with technical and field teams to arrange product servicing, repairs, or installations.Follow up with customers to ensure their issues are resolved and they are satisfied with the service.Maintain up-to-date knowledge of the company’s products and service procedures.Prepare and submit regular reports on service requests and resolutions.Support continuous improvement of service processes based on customer feedback. Qualifications & RequirementsDiploma or Degree in Customer Service, Business Administration, Renewable Energy, or related field.Minimum of 2 years’ experience in a customer service or support role, preferably in the energy, tech, or electronics sectors.Strong communication and interpersonal skills.Ability to manage multiple tasks and remain calm under pressure.Technically competent or willing to learn basic solar product knowledge.Excellent problem-solving and conflict-resolution abilities.Proficiency in using Microsoft Office (Word, Excel, Outlook) and customer service software or CRM systems.High level of integrity and a customer-first attitude. Language RequirementsFluent in English and at least one major local language. How to ApplyInterested candidates meeting the above criteria should send their application letter and CV to:info@daily–sun.comCC: dailysunrecruitment@gmail.comDeadline: 12th September 2025

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info@daily–sun.com

VACANCY ANNOUNCEMENTPublished by an Agent on behalf of a reputable organization
Position: Marketing Officer (2)
Location: Blantyre
Contract: Permanent, Full-Time
Reporting to: National Sales Manager
Application Deadline: Close of Business, 26th August 2025IntroductionA well-established organization, currently undergoing a phase of strategic growth, invites applications from suitably qualified and experienced individuals to fill the position of Marketing Officer. This role offers a unique opportunity for proactive professionals who are passionate about driving impactful marketing strategies and supporting business expansion initiatives.Position OverviewThe Marketing Officer will collaborate closely with Executive Management to develop and implement comprehensive marketing policies and programs. The role focuses on corporate marketing, market conduct risk management, communication, and evaluation of projects and products to ensure alignment with the company’s business objectives.Key ResponsibilitiesConduct detailed market assessments, value chain analyses, and sub-sector studies to inform marketing strategies and business improvements.Ensure that the business strategy aligns effectively with marketing initiatives.Develop, recommend, and communicate marketing policies across the organization.Promote adherence to high standards of client treatment and market conduct.Facilitate correct knowledge dissemination of products, services, and procedures to all staff for consistent client messaging.Establish and maintain a Market Information System, including databases tracking client outreach, social impact, and product performance to measure program success.Collaborate with the Operations Department to coordinate marketing campaigns, including loan repayment initiatives, ensuring positive reception among clients and stakeholders.Maintain editorial control of all marketing and public relations materials released on behalf of the organization.Support capacity-building initiatives for smallholder farmers and petty traders to enhance
their business growth.Perform any other duties as assigned by management.Additional Roles and OpportunitiesAssist in digital marketing efforts including social media campaigns and online content creation.Participate in branding and event coordination activities.Monitor competitor activities and emerging market trends to advise on innovative marketing approaches.Qualifications & CompetenciesBachelor’s Degree in Marketing, Business Administration, or Business Management.Minimum of three (3) years’ experience in sales and marketing roles.Demonstrated experience in setting up or managing Market Information Systems.Strong knowledge of both traditional and digital marketing techniques.Entrepreneurial mindset with a commitment to supporting underserved markets, including illiterate smallholder farmers and petty traders.Candidates with Diplomas in Marketing or Business Management accompanied by substantial marketing experience will also be considered.RemunerationThe organization offers a competitive salary package, inclusive of housing allowance, medical
cover, end-of-term gratuity, and other benefits.Application ProcessInterested candidates should submit their application, including a detailed résumé, a cover letter, and contact details for three professional referees. Applications must be sent via email to:
ecksonmbughi12@gmail.comNo later than 26th August 2025.Only shortlisted candidates will be contacted

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ecksonmbughi12@gmail.com

VACANCYChibuku Products Limited, the manufacturer and distributor of opaque beer of Chibuku Shake-Shake, Chibuku Super and other non-alcoholic beverages such as Super Maheu, is inviting applications from passionate and self-motivated persons to fill the following vacant positions below:THE DISPATCH CLERKThis position is tenable at Blantyre Brewery. The successful candidate will be reporting to the Finance Analyst and will be expected to control warehouse stocks, monitor and record correct quantity of beer dispatched for sales and returned from sales in order to prevent loss of revenue through pilferage, theft and negligence in compliance with Brewery operating procedures.KEY PERFORMANCE AREASReconciliation of stocks from packaging on daily basis.Receipt of beer stocks from packaging on daily basis.Ensure that load request form from sales has accurate information i.e. quantity, date and authorization.Ensure that quantity of beer on trucks tallies with amount on load request form after physical counting.Ensure that quantity loaded on truck is correctly recorded on Daily Dispatch Sheet.Ensure that the driver acknowledges receipt of load by signing against each load on dispatch sheets.Ensure that the clearance slip is correctly completed and ensure that the amounts on load request form, daily dispatch sheet and clearance slip tally.Ensure that beer loaded, sold and returned is correctly reconciled after physical verification.Ensure that the Credit note is correctly raised in the system after physical verification of returns.Ensure that the Credit note is signed by the driver, OM and Security personnel.Ensure that beer received from packaging is well packed.Adherence to safety policy and procedures.Ensure that firefighting equipment is in good working condition.Ensure that stock and stores premises are kept free from all forms of hazards.REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCIESMinimum of MSCE, Certificate/diploma in Accounting will be an added advantage.2 years’ experience in a similar position will be an added advantage.Numerate with attention to detailNo criminal recordApply now through this link: https://forms.gle/s3w8SLX33wCFwip66Don’t miss this opportunity — apply today!

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https://docs.google.com/forms/d/e/1FAIpQLSfn_7QcA7LBLacBB0EI8wQrYLs-w9m72j8UQBJrU1KvSj31ug/viewform

VACANCYINSTRUMENTATION TECHNICIANThis position is tenable at Blantyre Brewery. The successful candidate will be reporting to the Brewery Engineer and will be responsible for installing, calibrating, maintaining, and repairing the instrumentation and control systems used in brewery operations. This role ensures that all equipment operates efficiently and safely, supporting the brewing process from start to finish.KEY PERFORMANCE AREASInstall and calibrate instrumentation and control systems for brewing, packaging, and bottling equipment.Ensure accurate measurements and control of variables such as temperature, pressure, and flow rates.Perform routine maintenance on instrumentation and control systems to prevent downtime.Diagnose and repair faults in instrumentation and control systems.Ensure all work complies with brewery safety standards and local regulations.Conduct regular inspections to identify potential hazards and ensure a safe working environment.Maintain accurate records of all instrumentation work performed.Communicate effectively with brewery management and team members regarding instrumentation issues and solutions.REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCIESCity and Guilds, Trade Test Grade 1 in Electrical installation and ElectronicsA diploma in Electrical installation and Electronics will be an added advantageAt least 2-3 years of experience in instrumentation installation, maintenance, and repair.Experience in a brewery or industrial setting is preferred.Completion of an instrumentation technician apprenticeship program.Relevant industry certificationsNo criminal record
Your trusted brand for over 60yearsApply now through this link: https://forms.gle/s3w8SLX33wCFwip66Don’t miss this opportunity — apply today!

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https://docs.google.com/forms/d/e/1FAIpQLSfn_7QcA7LBLacBB0EI8wQrYLs-w9m72j8UQBJrU1KvSj31ug/viewform

JOB DESCRIPTION – MARKETING AND DESIGN ASSISTANT Position: Marketing and Design AssistantReports to:  Marketing OfficerDepartment:  OperationsLocation:  Blantyre IntroductionThe Marketing & Design Assistant will support Swift Holdings and its subsidiaries in developing creative marketing materials, managing day to day content, and assisting in campaign planning and execution. The role is primarily design oriented, with responsibilities in digital support and ensuring consistent brand presentation across all platforms.This position provides executional support to the Marketing function, while higher level strategy and campaign planning will be handled by senior marketing staff. Duties and ResponsibilitiesSupport in executing marketing initiatives across Swift Holdings and its subsidiaries.Design and produce high-quality marketing materials for digital and print use.Develop and manage content strategies and calendars for social media and digital channels, aligned with brand guidelines.Draft engaging content and coordinate visuals to maintain consistent, on-brand messaging.Assist in planning and executing campaigns, activations, and sponsorship initiatives.Maintain and organize the company’s photo, video, and design asset library.Coordinate with vendors, printers, and media houses for production of marketing materials.Schedule and publish content across platforms, ensuring timely delivery.Track and report on basic campaign performance metrics (reach, engagement, impressions).Provide logistical and design support for events and internal initiatives. Qualifications & ExperienceDiploma or Bachelor’s Degree in Graphic Design, Marketing, Communications, or related field.Minimum of 2 years’ experience in a design, marketing, or digital support role.Proficiency in design software (e.g., Adobe Creative Suite, Canva, or equivalent).Familiarity with social media management tools and digital analytics.Strong portfolio of creative work.Fluency in English and Chichewa.  Key CompetenciesCreative and detail-oriented with strong visual communication skills.Ability to translate ideas into clear, engaging visuals.Strong organizational and time management abilities.Good interpersonal and collaboration skills.Self-driven, reliable, and able to manage multiple tasks simultaneously. Performance MetricsPerformance will be assessed based on:Quality and timeliness of design and marketing outputs.Growth and consistency of online engagement and brand presence.Effective support of marketing campaigns and events.Internal satisfaction with design and execution support. ConclusionThe Marketing & Design Assistant is a vital support role that ensures Swift Holdings and its subsidiaries maintain a consistent, professional, and creative brand image across all platforms. Through high-quality design and marketing execution, this role contributes to effective communication and brand visibility. Method of ApplicationInterested individuals who meet the above requirements should submit their applications, copies of certificates, and updated CVs with at least three (3) traceable referees not later than Friday 29 August 2025  to loans@swiftcapital.mw Unit House, Victoria Avenue, Blantyre Malawi.

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loans@swiftcapital.mw

VACANCY ANNOUNCEMENTHEAD OF MARKETING, BRANDING AND COMMUNICATIONSPosition OverviewNBS Bank Plc is seeking qualified and experienced candidates for the position of Head of Marketing, Branding and Communications tenable at the Bank’s Head Office in Blantyre.This role reports directly to the Chief Executive Officer and is key in providing strategic leadership and direction in developing and executing integrated marketing, branding, public relations, and corporate communications strategies that support NBS Bank’s business growth, brand visibility, customer experience, and stakeholder engagement.Key Responsibilities1. Marketing Strategy Development and Execution.Develops and implements a comprehensive marketing strategy aligned with the bank’s business goals.Leads market segmentation, customer insights, and value proposition development to drive customer acquisition and retention.Manages product marketing initiatives in collaboration with retail, SME, corporate, and digital banking teams2. Brand ManagementChampions the NBS Bank brand positioning, voice, and identity across all > touchpoints.Monitors brand health and ensure consistent brand messaging internally and externally.Guides brand activations, sponsorships, and customer experience initiatives that reinforce trust and loyalty.3. Corporate CommunicationsOversees all internal and external communications, ensuring clear, credible, and timely messaging.Manages relationships with media, agencies, and strategic partners to enhance brand image.Serves as a spokesperson when required and manage public relations during crises.4. Digital Marketing and InnovationDrives digital marketing transformation, including performance marketing, SEO, content strategy, and social media engagement.Leverages data analytics and digital tools to enhance marketing effectiveness.5. Stakeholder and Community EngagementOversees customer engagement platforms including email, mobile, and web campaigns.Coordinates CSR and sustainability communication to position NBS as a responsible corporate citizen.6. Leadership and Team developmentBuilds and maintains productive relationships with regulators, media, customers, and community stakeholders.Lead and mentor a high-performing marketing and communications team.Develops talent through coaching and tailor-made learning and development interventions for the departmentQualifications and ExperienceBachelor’s Degree in Marketing, Business Administration, Social Sciences or equivalent from a recognized tertiary institution.Post Graduate qualifications in the above fields will be desirable.Minimum of eight (8) years’ experience in Marketing, Advertising or Customer Experience, four (4) years of which should be at Head – level position.Desired CompetenciesStrong leadership, communication, and stakeholder management skillsAbility to identify, communicate and ensure implementation of the agreed business objectives for the marketing department.Ability to analyse and solve complex problems to achieve the correct outcomesAbility to lead, manage and develop staff and employeesStrategic thinking, planning and execution- staying ahead of market trendsCross -functional collaboration – inspiring and guiding teams to inspire team productivity.Application ProcessInterested candidates who meet the above criteria should send their applications, updated CV, three traceable references, and copies of certificates to: recruitment@nbs.mw, with job title clearly marked in the subject line.Application Deadline: 29th August 2025. Only shortlisted candidates will be contacted.

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recruitment@nbs.mw