Job Region: Flacq

Job Purpose:
The Quality Assurance & Training Coordinator is responsible for ensuring high standards of service and operational excellence across all departments by coordinating training programs, monitoring quality, and implementing continuous improvement initiatives.
 
Job Purpose: The Quality Assurance & Training Coordinator is responsible for ensuring high standards of service and operational excellence across all departments by coordinating training programs, monitoring quality, and implementing continuous improvement initiatives. This role ensures that Team Members are equipped with the skills and knowledge required to deliver exceptional guest experiences.Key Responsibilities:Quality Assurance:Conduct regular audits and inspections across all departments to ensure adherence to company standards, SOPs, and regulations.Identify gaps in service or operational processes and provide actionable recommendations for improvement.Prepare detailed reports on quality metrics, audit findings, and corrective actions.Training & Development:Organize, coordinate, and deliver training programs for new hires and existing staff.Monitor the effectiveness of training programs through assessments, feedback, and performance evaluations.Support managers in coaching and mentoring Team Members to enhance skills and productivity.Continuous Improvement:Collaborate with department heads to implement quality improvement initiatives.Track performance indicators and provide regular updates to management.Ensure that best practices are consistently applied across all departments.Requirements / Qualifications:Diploma or Degree in Hospitality Management, Human Resources, or related field.Proven experience in quality assurance, training, or operations within the hospitality industry.Strong knowledge of hotel operations and service standards.Excellent communication, presentation, and interpersonal skills.Analytical mindset with attention to detail and problem-solving abilities.Proficiency in MS Office and training management software.

Coastal Road,, Belle Mare,, Mauritius

Phone: 402 2000/402 2000

Apply Via:

ahrm@luxbellemare.com

RESPONSIBILITIES
To Assist guests in all our F & B Outlets
EXPERIENCE
3-4 years as Demi Chef De Rang

Passionate about Service
Ready to work odd hours
 
RESPONSIBILITIESTo Assist guests in all our F & B OutletsEXPERIENCE3-4 years as Demi Chef De RangPassionate about ServiceReady to work odd hours

Coastal Road,, Belle Mare,, Mauritius

Phone: 402 2000/402 2000

Apply Via:

ahrm@luxbellemare.com

administrative clerks handle tasks such as data entry, filing document handling correspondence, scheduling appointments, and providing general administrative support.
 
administrative clerks handle tasks such as data entry, filling document handling correspondence, scheduling appointments,and providing general administrative support.

Camp Poorun Rd, Poste de Flacq, Mauritius

Phone: 413 90 68

Apply Via:

assisting customers
handling inquiries
resolving issues
order processing
record keeping.
 
assisting customers: providing information and assistance to customers regarding products, services, and policies.handling inquiries: answering customer questions via phone, email, chat or in person.resolving issues: addressing and resolving customer complaints or issues to ensure customer satisfaction.order processing: assisting with order placement, tracking, and returns or exchanges.record keeping : maintaining accurate records of customer interactions and transactions.Experience required minimum 2 years in same field 

Camp Poorun Rd, Poste de Flacq, Mauritius

Phone: 413 90 68

Apply Via:

Shangri-La Le Touessrok is looking for a potential Electrical Supervisor to join the Engineering team to lead and coordinate the electrical team.
 
Duties and Responsibilities:Supervise daily operation, maintenance and repair of all electrical systems in the hotel.Ensure uninterrupted power supply to guest rooms, public areas, kitchens, laundry and back-of-house facilities.Maintain and monitor – Main LT panels, sub-panels, DBs, Lighting systems (indoor, outdoor, façade, landscape), Power outlets and appliances, UPS systems and inverters, Generators and ATS systems.Conduct routine inspections and preventive maintenance as per schedule.Assign and supervise daily tasks and monitor work quality and productivity.Ensure all electrical work complies with local electrical codes, safety regulations, and hotel standards.Maintain efficient lighting systems (LED, timers, sensors, dimmers).Attend and resolve electrical breakdowns promptly.Support renovation projects, room upgrades, and new installations.Liaise with contractors and vendors for electrical works and AMC services.Prepare reports on power consumption, breakdowns, and maintenance activities.Qualifications and Experience:2-5 years of experience in the hotel sector.Additional Requirements:Candidate should have experience in maintenance of lighting, HVAC electrical systems, elevators support systems and kitchen equipment.Candidate should be familiar with preventive maintenance schedules.Candidate should possess knowledge of energy-saving systems and automation (BMS is an advantage).Candidate should be able to work on shifts, weekends and on-call.Candidate should be well trained in electrical safety, fire safety and first aid.Candidate should have basic understanding of plumbing or HVAC systems.

Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius

Phone: 4027400

Apply Via:

Sltrhr@shangri-la.com

Shangri-La Le Touessrok, Mauritius is looking for a potential Housekeeping Coordinator to join the Housekeeping team and coordinates all calls received in the Housekeeping Department to ensure proper recording and follow through in accordance with the policies, standards and guidelines.
 
Duties and Responsibilities:Redirects guests’ requests to the appropriate Service Associates/ Service Leaders/Service Managers.To prepare all the reports for SM and SL including Shangri-la moments for the day.Update the housekeeping board – arrival with guest preference and arrival Room departure time for the back-to-back arrival.Handling FCS, Kipsu, Email, SABA , Opera accurately – creating   request and closing the request in timely manner.To prepare call log sheet with all request entered properly with follow ups.To fill the guest preference files on daily basis and send the consolidated one to the Guest History Manager by the end of each month.To fill daily interaction form and send report dailyRecords the following documentations accurately: Telephone Call Log, Guest Loan Item,Pest Control Log and Lost and Found.Qualifications and Experience:School Certificate.1-2 years of experience in the hotel sector.Additional Requirements:Candidate should have basic knowledge of housekeeping operations and procedures.Familiarity with hotel Property Management Systems (PMS) is essential.Candidate should be computer literate.Candidate should be able to work under pressure and meet deadlines.Candidate should be able to work flexible shifts in accordance with hotel operational demands.

Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius

Phone: 4027400

Apply Via:

Sltrhr@shangri-la.com

Shangri-La Le Touessrok, Mauritius is looking for a talented Hostess to join the Food and Beverage team.
 
Duties and Responsibilities:Seats guests according to even distribution of workload for station staff.Cleans and resets tables as soon as guests leave if required.  Provides courteous service to guests and responds promptly to guests’ inquiries, complaints or requests.Attends briefings, meetings, and training sessions as required.Ensure reception and waiting areas are clean and well-organized.Update guest logs and reservation systems.Inform service staff of special guest needs or VIP status.Ensure smooth service flow during busy periods.Maintain accurate reservation records.Monitor table availability and waiting times.Qualifications and Experience:High School Certificate.Computer Literate.1-2 years of experience as Hostess in the hotel sector.Additional Requirements:Candidate should have good communication and interpersonal skills.Candidate should be presentable in appearance and possess a professional attitude.Candidate should have a basic knowledge of reservation systems.Candidate should have the willingness to learn and adapt.

Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius

Phone: 4027400

Apply Via:

Sltrhr@shangri-la.com

Shangri-La Le Touessrok is looking for a potential Guest Service to join the Front Office department to deliver exceptional guest service through efficient front desk operations, guest assistance, and inter-departmental coordination while maintaining hotel service standards.
 
Duties and Responsibilities:Welcome guests courteously and professionally upon arrival.Perform check-in and check-out procedures efficiently.Respond promptly to guest inquiries, requests and concerns.Provide information on hotel services, facilities and local attractions.Handle room reservations, cancellations and modifications.Update guest profiles and room status in the Property Management System (PMS).Liaise with housekeeping, maintenance and other departments to fulfill guest needs.Address guest complaints professionally and courteously.Handle billing, invoicing, and cash transactions accurately.Balance cash drawers and prepare shift reports.Qualifications and Experience:High School Certificate or equivalent.1-2 years of experience in the hotel sector or customer service role.Previous experience in front office, reception, or guest relations is an advantage.Computer Literate.Additional Requirements:Candidate should have good communication and interpersonal skills.Knowledge of a second language is an advantage.Candidate should be familiar with Property Management Systems (PMS).Candidate should have the ability to adapt to busy periods.

Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius

Phone: 4027400

Apply Via:

Sltrhr@shangri-la.com

Island Basket Limited is hiring an Administrative Assistant to support the operations of our hydroponic farm. If you have strong administrative skills and a passion for efficiency, we want to hear from you!
 
Join Our Team at Island Basket Limited!Are you an organized and detail-oriented professional looking for an exciting opportunity in agriculture? Island Basket Limited is hiring an Administrative Assistant to support the operations of our hydroponic farm. If you have strong administrative skills and a passion for efficiency, we want to hear from you!What You’ll Do:✔ Manage farm records, inventory, and procurement, ensuring timely updates and organization of key data. ✔ Handle correspondence, respond to inquiries, and assist in scheduling and coordinating meetings for the management team. ✔ Support payroll processing and maintain accurate employee records, including attendance tracking and leave management. ✔ Assist with compliance by ensuring that all administrative procedures adhere to company policies and agricultural regulations. ✔ Provide general administrative support to farm operations, including document preparation, filing, and office coordination. ✔ Liaise with suppliers and service providers to maintain seamless procurement and delivery of necessary farm inputs and equipment. ✔ Prepare and maintain reports related to farm productivity, expenses, and operational performance. ✔ Coordinate farm visits, assist in event planning, and provide logistical support for stakeholders and clients. ✔ Support the implementation of new administrative systems to improve workflow and operational efficiency.What We’re Looking For:✅ Diploma/Degree in Business Administration or related field. (or HSC) ✅ Experience in an administrative role.✅ Strong organizational and time-management skills. ✅ Proficiency in Microsoft Office (Word, Excel, Outlook). ✅ Excellent communication and teamwork abilities.Join us in growing the future of sustainable farming!The Company reserves the right to convene only the best qualified candidates to participate in the selection exercise.Join Alteo and be part of making the East an everlasting place to grow!

Vivea Business Park, Saint Pierre, Moka, Mauritius

Phone: 4023300

Apply Via:

hr@alteo.mu

Shangri-La Le Touessrok, Mauritius is looking for a Host to join the Host team to provide a warm and professional welcome to all hotel guests, managing reservations and ensuring smooth seating and flow in the restaurant, lounge or banquet areas.
 
Duties and Responsibilities:Performs arrival and departure of guests and maintain a constant presence at the front desk or lobby.Handle all customer questions and concerns.Informs guests about hotel amenities and takes care of guests with special needs.Promotes resort facilities and makes itineraries for the guests.Ensures all amenities are set in the room/suite prior to guest arrival.Acts as the resort spoke person and ensures that guest satisfaction is in line and beyond his expectations during the stay.Should be visible at the outlets and establishing rapport with their guests.Takes down reservations’ details for the outlets and recreations and coordinates with appropriate departments.Updates the team for special requirement, preferences and behavior of a guests.Prepares Welcome Letters/Cards, Package Letters and Departure Letters.Qualifications and Experience:High School CertificateAt least 2 years of experience in hospitality.Fluency in Arabic and English (both spoken and written) is required.Additional Requirements:Strong interpersonal and communication skills.Ability to work flexible hours, including weekends, evenings and holidays.Familiarity with reservation systems (PMS/POS) is a plus.

Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius

Phone: 4027400

Apply Via:

Sltrhr@shangri-la.com