Job Region: Flacq

Spa Receptionists are responsible for maximising the revenue of the spa through effective scheduling, yield management and sales.
 
About the RoleAs an Ambassador for the spa this role ensures outstanding five star guest relations, delivering ESPA and hotel brand standards at Spa Reception.Key Duties and ResponsibilitiesMaximise revenue of treatments and programmes through effective scheduling, yield management and cross sales. Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team. Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately.Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.Participate in standard operating procedures for ESPA’s Active Retail programme.Encourage clients to return by recommending an ongoing treatment programme, inviting guests to rebook.  Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work. Maintain the highest standard of guest service by following ESPA protocols and displaying genuine care and attention to detail.Conduct spa tours for all guests, VIPs and prospective members.  Act as an Ambassador for the spa at all times.Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.Report any guest complaints to the Manager so that they can be handled promptly and effectively.Organise scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.  Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.Respond to all guest enquiries promptly and efficiently.Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety.Maintain the cleanliness, presentation and organisation of the reception area at all times.Ensure that adequate supplies of all public information material are available and are in immaculate condition.Record and track turn away business and repeat guests through the Spa Software system.Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.Answer telephones within three rings and in a professional manner, following ESPA brand standards.Liaise with other hotel departments to ensure guest needs are met and communicated.  Maintain a good knowledge of the hotel and facilities available. Day to day responsibility for equipment, products, cleanliness and hygiene of the reception and other spa areas.Maintain a high standard of appearance and personal hygiene as laid down by the Spa Operations Manager.Always be punctual and prepared in advance of treatments.Support all departments in the spa including covering reception and spa attendant duties as and when required.Must adhere to training as set down by the Head therapist and attend all training courses as deemed necessary.About YouThe ideal candidate should have at least a high school/ diploma in same field. The candidate should have at least 2 years of experience in the same role in an International Ultra-Luxury Resort and must be fluent in written and spoken English and French. 

Pointe de Flacq, Flacq, Mauritius

Phone: 401 1688

Apply Via:

Daisyrani.guddoye@oneandonlylesaintgeran.com

To assist in maximizing Room Revenue by utilizing Yield Management techniques, in order to maximize occupancy and average rate.
 
About the RoleTo process reservations, as per organizational standards and be responsible for the entire reservation process. To provide prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction and organizational profitability in an environment of high individual morale. To ensure that all guests have a comfortable, pleasant and memorable first interaction with the resort. To project an image of courteousness and hospitality while handling guests. In addition to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure highest level of personalized attention.Key Duties and ResponsibilitiesProvides prompt, courteous and efficient service to all guests and callers, so as to achieve a high level of customer satisfaction.On receiving reservations, ensures that they are immediately processed in the Property Management System.Ensures that all reservations are processed as per resort standard on the Property Management System.Sends out all confirmations, regrets and replies within 24 hours of receiving the query.Files all reservations date wise in their respective Month Files.Files all cancellations to be filed in the Cancellations File.Gives top priority is given to correspondence that pertains to the current or next day.Reconfirms all arrivals for next day and prepares the arrival list by 1400 hours.Reads all reservation correspondence thoroughly for Special Instructions / Requests and ensures that the information is passed onto the respective departments.Reconfirms all reservations 60 days, 30 days and 15 days prior to arrival to avoid No Shows.Follows up on No Shows and briefs the Reservations Manager and Reservations SupervisorEnsures that all Free Individual Traveller reservations are guaranteed reservations.All rates to be checked thoroughly to avoid rebates.Monitors the House position daily and briefs the Reservations Supervisor and Reservations Manager.Carefully monitor the allotment of Foreign Tour Operator’s and contract clauses as per signed Contracts.Ensures that all efforts are made in selling thus enabling revenue budgets are met.Accesses the GDS and retrieves reservations.Sends ‘Preference Planner’ to all guests, encouraging them to fill in the details and send it back to the resort, and updates guests’ profiles.Actively elicits guest preferences and feedback regarding hotel services and initiates action on the same to maximize guest satisfaction.Ensures maximum room revenue through up selling within stipulated guidelines.Ensures proper record keeping and documentation as per statutory and organizational requirements.Optimizes the sale of room inventory to achieve the required organizational profitability.Adheres to all organizational policies and standards.Responsible for maintaining effective communication channels with the guest through prompt and courteous delivery of information.Responsible for the efficient, clean, safe and hygienic maintenance of all Reservations areas.Provides helpful, friendly and prompt personalized telephone service to all guests (external and internal).Ensures immediate response and processes to the Fire Alarm as per resort standards and policies.Knows how to use all Front Office equipment.Handles difficult situations effectively.Attends behavioral and vocational training in own and related work areas to enhance skills and develop multi-functionality.Attends regular On Job training and classroom training in Reservations and Front Office techniques and operating systems.Shares knowledge and skills with other colleagues.Communicates promptly and efficiently, customer complaints and compliments regardless of how small they may be.Follows safety rules and Operating Procedures.Is aware of all house rules and obeys them.Always conducts oneself in such a manner so as to encourage all fellow employees to do likewise.Keeps the Reservations Supervisor promptly and fully informed of all problems or unusual matters of significance.Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.Maintains a favorable working relationship with all team members to foster and promote a cooperative and harmonious working climate.Projects at all times, a favorable image of “Reservations”, “One&Only Le Saint Géran” and “One&Only Resorts” to all.About YouThe ideal candidate should have at least a high school/ diploma in same field. The candidate should have at least 2 years of experience in acknowledged/acclaimed resorts and hotels in Room Reservations role in an International Ultra-Luxury Resort and must be fluent in written and spoken English and French. The ideal candidate should know Fidelio or Opera and be computer literate.

Pointe de Flacq, Flacq, Mauritius

Phone: 401 1688

Apply Via:

Daisyrani.guddoye@oneandonlylesaintgeran.com

To create the department image by greeting with a smile and pleasant voice.
 
Job Summary:The order is fully knowledgeable about all outlets opening and closing time, and thorough knowledge about the food & wine to provide an excellent service to our guest all the time and processing the bills promptly and to achieve of customer satisfaction and loyalty goals. Key Duties and Responsibilities:Create an environment for the guests designed to stimulate all senses through personal service, amenities and experiences.Follow up with guests with additional services that enhance the guest experienceHandle guest request personally and/or refer as appropriateDemonstrate the department values when providing service and teamwork.Create luxury for all the senses by greeting while taking order by phone.Welcome the guests and make them feel at homeTake all room service order in a profession manners and courteously.Help waiters to set for service when IRD is heavyMonitor service load throughout shift.Help servers provide service during busy times.Monitor hall sweeps to insure proper cleanliness.Handle customer inquiries and complaints.Maintain that all SOP’S applied to room service are followed.Process customer bills promptly and accuratelyRing up bills accurately.Process room charges immediatelyMust handle cash, be familiar with credit/debit card procedures, and be responsible for sum of money at times. About You :Must have completed smart serve beverage & food service trainingPrevious serving experience an assetAbility to work in a fast paced environmentExcellent customer service skillsMinimum school certificateThird language if possibleFood Handler’s CertificateGood communication skills

Pointe de Flacq, Flacq, Mauritius

Phone: 401 1688

Apply Via:

Daisyrani.guddoye@oneandonlylesaintgeran.com

Committed to care about breakages.
 
About the RoleEnsure hygiene level as per food safety standards in a sustainable manner, act with honesty and integrity in all aspect of our business delivering a consistent high level of service.Key Duties and ResponsibilitiesEnsure that hygiene is being maintained as per food safety standards.Knowledge on using all chemicals in the stewarding department.Ability to work at all outlets.Taking great care of material to avoid breakage.Ensuring that great precaution is being taken while cleaning electrical apparatus.Any other duties assigned. About YouThe candidate should have at least 2 years of experience in the same role in an International Ultra-Luxury Resort and must have the knowledge on proper chemical use. Food handler’s certificate is a must.

Pointe de Flacq, Flacq, Mauritius

Phone: 401 1688

Apply Via:

Daisyrani.guddoye@oneandonlylesaintgeran.com

The role of Accounts Receivable Officer offers an excellent opportunity for career progression within the Finance Division.
 
The selected candidate will support the department by ensuring accuracy, compliance, and efficiency in all accounts receivable processes, while upholding our service and operational standards.As an Accounts Receivable Officer, we rely on you to:Ensure timely and accurate preparation of statements, invoices, and follow-up correspondence for all receivable accounts.Verify, record, post, and balance all advance deposits, city ledger transfers, and credit card transactions.Respond promptly and professionally to guest, management, and internal inquiries on receivable accounts.Conduct monthly credit meeting.Review and reconcile billing documents, supporting paperwork, batch totals, and PMS (Opera/Fidelio) reports.Investigate billing discrepancies, liaising with department heads for validation and approval.Maintain up-to-date subsidiary ledgers, reconcile accounts monthly, and prepare aged receivables analysis.Prepare and post journal vouchers, adjustments, and A/R entries in Fidelio and WINAC.Match settlements against invoices, process credit notes, and support dispute resolution for credit card or debtor issues.Support internal and external audits, ensure compliance with accounting SOPs, and maintain accurate filing systems.Provide leadership, coaching, and discipline to A/R staff while upholding company standards in grooming, attendance, and professionalism.Qualifications, skills, and experience:Diploma or degree in Accounting, Finance, or Hotel Management.Minimum 2–3 years’ experience in a similar role, preferably in a luxury hotel or resort environment.Proficiency in MS Excel and hotel systems such as Micros or Opera.Excellent numerical accuracy, analytical ability, and attention to detail.Strong communication and organizational skills with the ability to work cross-functionally.A proactive, ethical and results-oriented approach with commitment to maintaining Shangri-La’s service and operational standards.

Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius

Phone: 4027400

Apply Via:

Sltrhr@shangri-la.com

The Head of Purchasing shall be responsible for purchasing all requirements of the Hotel and ensures that items purchased conform to the required standards of quality and quantity at the lowest possible cost. S/He may also be required to source for items or contractors for special projects.
 
As a Purchasing Manager, we rely on you to:Obtains competitive bids by actively testing the market in order to purchase the merchandise specific at the lowest price while meeting dates of delivery, quality and quantity requirements.Contact suppliers by phone or through personal visits to canvass prices or place orders.Raises Purchase Order and returns it to end user for review prior to endorsement to next signatory.Keeps track of price movements, noting suppliers offering lowest prices and informs departments concerned of price increases, receives additional or changes in instruction or specifications.Attends trade shows and exhibitions to enhance knowledge of products so as to improve the quality of items served in the hotel and obtain up-to-date information.Coordinates closely with the Cost Controller on par stocks in the General Store to ensure appropriate stock levels.Arrange for consignment stock.Implements control over purchasing to ensure locally immediate needs.Familiarizes with tax and custom implications of imported items to advise management on the best course of action.Follow up on undelivered items, maintains up-to-date trace of all pending Purchase Orders and Purchase Request for items not yet delivered to the hotel and initiates proper complaints to suppliers concerned when items delivered are unsatisfactory.Initiates Purchase Orders, ensuring proper procedures are followed.Maintains Files on catalogues and descriptive literature on all hotel equipment and supplies and quotation/competitive bids from all suppliers.Ensure a proper rostering of the purchasing team members.Monitors performance of purchasing staff and communicates this to each staff member on a regular basis through one-on-one counseling.Follows and complies with the local and company regulations and policies regarding occupational health, safety and security.Any other cognate duties and responsibilities as and when required by the management.Qualifications, skills, and experience:Minimum 4 years’ experience in performing purchasing functions for a large company preferably a 5-star hotel/resort.Degree in Procurement and Supply Management or any related field and/or Professional certifications such as Certified Purchasing Manager (CPM), Certified Professional in Supply Management (CPSM), or similar certifications.Good knowledge of local laws and regulations related to procurement, import/export regulations, and customs procedures.Leadership qualities, including the ability to mentor and motivate a team, and make decisions under pressure.Strong negotiation skills and the ability to build and maintain supplier relationships.Analytical and strategic thinking skills to develop procurement strategiesProficiency in using procurement and supply chain management software and tools.Excellent communication skills, both verbal and written, with the ability to interact effectively with stakeholders at all levels.Good knowledge of Personal Computing skills and Microsoft Office such as Word, PowerPoint and Excel.

Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius

Phone: 4027400

Apply Via:

Sltrhr@shangri-la.com

Shangri-La Le Touessrok is looking for a potential Staff Canteen Supervisor to join the Canteen Team.
 
Duties and Responsibilities:Organizing themed lunches/dinners on a monthly basis with appropriate decorations and props.Staff welfare – events.Rostering and attendance – monthly report / requisition / Attend staff canteen committee- Briefing and Food cost. Work closely with the Heart of House Manager.Preparing regular reports and conducting inventories in accordance with guidelines set by Finance Department.Checking the cleanliness of the colleague restaurant on a daily basis.Managing the performance of colleague restaurant team members.Inspect and ensure all the operating equipment are in working order.Checking the menu and variety as per the approved menu.Checking the menu and making sure that it matches with the actual items served.Qualification and Experience: High School or above. Minimum 2 years of experience in the hotel sector.Additional Requirement:Practical knowledge of hotel hygiene standards (HACCP / food safety).Experience in staff supervision and shift management.Basic understanding of inventory control and cost management.Ability to coordinate with kitchen, service, and purchasing departments.

Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius

Phone: 4027400

Apply Via:

Sltrhr@shangri-la.com

Responsible to prepare and serve drinks to customers. Able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations.
 
Duties & Responsibilities:Take guests’ order promptly and do the proper follow upCommunicate with guests to obtain feedback and suggestions for improvementChecks stock levels of the bar, prepare requisitions and ensure that they are supplied on time.Presents bill for guests and ensure that they are signed and post accordingly on the systemProperly handles all materials and equipment to avoid breakages.Properly utilise all the materials and equipments made available to the bar and performs inventories.Ensure that closing down procedures are followedAttend daily briefings in his/her departmentFollow-up of all procedures as per SOPRegularly clears and cleans tables/ bar counter, and emptiesPerforms “mise en place” of tables and the bar counterNeatly displays bottles and polished glasses on shelves as instructedEnsure cleanliness of furniture, fixtures and equipments in respective barQualifications & Experience:Minimum Form VNC3 / NC2 in Restaurant & Bar ServiceAt least 2 years work-related experience in F&B operation as Assistant barmanExcellent interpersonal and communication skillsPersonal Qualities: Organisational Skills, Creativity,Planning and good communication

C/o Compagnie de Beau Vallon Ltee, Riche en Eau, St Hubert, Mauritius

Phone: 633 7310 / 633 7311/633 7310

Apply Via:

hr@bvhospitality.mu

As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners.
 
DUTIES AND RESPONSIBILITIESResponsibilities and duties for this position shall include, but not limited to the following areas and activities. At the Management’s discretion, direction may be given for tasks outside the scope of work described. 1)       Reservation HandlingEfficiently handle reservations received from Contracted and Non-Contracted Travel Agents and Tour OperatorsHandle inquiries via phone, email, or other communication channels in a courteous and timely manner.Gain a comprehensive understanding of each property’s availability and effectively communicate it to partners.Collaborate with hotels to ensure the proper handling of bookings and requests.Arrival docs & rooming lists verification 2)       Customer Service ExcellenceProvide outstanding customer service to our esteemed partners and guests, addressing their needs and inquiries with a high level of professionalism.Pay meticulous attention to special requests and preferences to enhance guests overall experience. 3)       Revenue Optimization:Identify opportunities for additional services and amenities to enhance guest’s experienceIdentify opportunities to sell higher room categories 4)       Reservations System & TechnologyMake use of the reservation system [Opera Cloud] effectively to process bookings and maintain accurate records. 5)       Reservation Policies and ProceduresUphold company policies and procedures tailored specifically for Contracted and Non-Contracted TA/TO bookings, ensuring strict adherence to CHML regulations and standards. 6)       Team Collaboration:Collaborate with other departments, such as Front Office, Sales and Marketing & Revenue Departments to ensure a seamless guest experience.Communicate effectively with the reservations team to share insights, updates, and assist colleagues during peak periods. 7)       Problem Resolution:Address and resolve any challenges or issues promptly and professionallyElevate complex or unresolved matters to the Assistant Reservations Manager or Reservations Manager as necessary 8)       Additional Responsibilities:Perform any other duties as assigned by Head of department to support departmental objectives and overall organizational goals.QualificationsCANDIDATE REQUIREMENTSHigher education qualification equivalent in hospitality or related fieldPrevious experience in the Reservations department within a 4 or 5 star hotel is a must or within a Central Reservation Office (ideally)English & French language proficiency is a must, both spoken and writtenFamiliar with Online Travel Agencies bookingsKnowledge of OperaKnowledge of SynXis will be an advantageImpressive time management and organisational skillsDazzling telephone skills – Knowledge of LQA Reservations Standards will be an advantageExtreme attention to details and ability to multi-task in a fast paced environment are essential.Positive attitude and good communication skillsCommitment to delivering a high level of guest serviceAbility to remain calm and composed under pressureMust have a good numerical and creative mind Benefits· Free cafeteria: Say goodbye to boring lunchboxes! Enjoy free meals to tantalize your taste buds every day.· Gym facility: No need for a gym membership! Our office comes equipped with a gym to help you stay fit and healthy.· Dynamic work environment: Join the hustle and bustle! We’re a high-energy team where each day brings exciting challenges.· Transportation: Leave commuting stress behind! Take advantage of our transportation program for a hassle-free journey to work.· Insurance and pension: We’ve got you covered for the future! With our comprehensive insurance and pension package, you can focus on your career with peace of mind.· Flexitime: Work on your own terms! Our flexitime policy allows you to balance work and life according to your schedule.

40609 Centre De Flacq, Central Flacq, Mauritius

Phone: + (230) 402 2968 / +(230) 4022962/+230 4022999

Apply Via: