Job Region: Plaine Wilhems

Bachelor’s degree
 
Missions principales:Le ou la Customer Contract Manager est garant·e de la bonne exécution des contrats clients tout au long de leur cycle de vie. Il/elle veille à la transformation des engagements contractuels en chiffre d’affaires, puis en encaissements, en assurant la satisfaction client et en contribuant à la rentabilité.   1. Garantir l’exécution contractuelle et la performance financière Participer en avant-vente à l’élaboration des propositions de services : volet contractuel, tarification, engagement. Identifier et maîtriser les risques contractuels (financiers, pénalités, faisabilité). Organiser le lancement du contrat, coordonner les interfaces internes et externes. Assurer le suivi du contrat (revues de gouvernance, respect des engagements). Définir et piloter les plans d’actions correctifs si besoin (alertes, crises, litiges). Contribuer au suivi et aux prévisions de chiffre d’affaires. Assurer la coordination entre les équipes commerciales et opérationnelles. 2. Piloter la relation et la satisfaction client Être l’interlocuteur privilégié du client pour tous les aspects contractuels. Mettre en place les dispositifs de mesure de satisfaction client. Piloter les plans d’action associés aux retours clients. Animer l’équipe-client au sein d’Orange, en favorisant une approche collaborative transverse. 3. Contribuer à l’amélioration de la profitabilité et au développement business Suivre et analyser la rentabilité (P&L) du portefeuille confié. Identifier des leviers d’optimisation (marges, coûts, qualité). Valoriser les demandes hors périmètre initial via des avenants ou de nouvelles offres. Participer à la construction et à l’animation des Business Reviews. Spécificités du Secteur / Client   Possibles spécificités : Contexte international (échange écrit et oral avec client et/ou équipe en interne orange en anglais), Environnement soumis à des habilitations spécifiques (secret défense…)Présentation de l’entité Business & Customer Performance (BCP), au sein de la Business Line Communication & Mobility Services, est une entité d’Orange Business, créée en mars 2025 dans le but d’améliorer la performance opérationnelle et financière des services délivrés. Elle regroupe plus de 500 collaborateurs répartis en France, au Maroc, à Maurice et à Madagascar.  BCP s’articulent autour de cinq métiers clés : Gestion de contrats, Management de projets, Facturation, Performance et soutien métier. Les enjeux de l’entité sont clairs : améliorer le suivi des marges et des contrats, simplifier les modes de fonctionnement, renforcer les compétences, structurer la performance et la qualité.   Profil recherché Expérience en gestion de contrats, service client ou gestion de projets. Connaissance des offres de services télécoms et IT (connectivité, voix, mobilité, etc.). Capacité à comprendre des environnements techniques et commerciaux complexes. Autonomie, rigueur, capacité d’analyse et de synthèse. Qualités relationnelles fortes, sens du service et orientation client. À l’aise avec les chiffres et les outils de gestion. Capacité à travailler en équipe transverse et à fédérer des acteurs multiples. What we offer • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards. 

10th Floor Cyber Tower 2, Ebene Cyber City, 72201 Ebene, Republic of Mauritius, Ebene, Mauritius

Phone: 402-9400

Apply Via:

recruit.mauritius@orange.com

DTOS is seeking an Associate – Client Administration to provide comprehensive administrative support to Supervisors in the UAE Desk with the portfolio of the UAE team, ensuring client satisfaction, and managing various operational tasks related to clients accounts and services.
 
Key ResponsibilitiesHandle a portfolio of companies registered with different freezones in the UAECarry out all secretarial and administrative works within client portfolio under the guidance of the supervisorsAttend to client requests in an efficient and within a response time of 24/48 hoursAssisting on bank account opening requestsConducting file reviews and update file recordsEnsuring compliance related works are carried out on all clientsLiaising with banks for account opening, payment processing and transaction monitoringRecording of timesheet in a correct and prompt mannerMaintaining up to date client records in file and on CRMSubmit request on the different online portals for statutory filingsAdhere and comply with company’s policy and procedures at all times Job RequirementsDegree holder in Law and Management or Accounting and Finance or any related field.ICSA or ACCA partly or fully qualified.A minimum of 1 year experience within the Global Business sector.Dynamic, committed, and proactive.Strong interpersonal and communication skills.Good team player with a strong customer service drive.

10th Floor, Standard Chartered Tower, 19, Cybercity,, Ebene 72201, Mauritius

Phone: 404 6000

Apply Via:

hr@dtos-mu.com

Nous recherchons, dans le cadre de notre expansion, un Responsable de Développement de marché, capable de conjuguer expertise technique et approche commerciale.
 
Nous sommes une entreprise spécialisée dans les solutions informatiques pour le secteur bancaire, la numérisation en masse et le traitement de données. Nous proposons également des services de Business Process Outsourcing (BPO), incluant la gestion externalisée de processus métiers tels que la saisie de données et la relation client. Nous accompagnons nos clients dans leur transformation digitale à travers des solutions et services innovants. A. Missions principales1. Comprendre les besoins clients et proposer des solutions adaptées2. Élaborer et présenter des offres techniques et commerciales3. Identifier et développer de nouvelles opportunités commerciales sur le marché local et à l’international4. Promouvoir nos solutions de numérisation, de traitement de données, nos services IT et nos offres BPO5. Assurer le suivi des prospects et clients jusqu’à la signature et au déploiement6. Participer à la stratégie de développement commercial (veille marché, concurrence, tendances)7. Collaborer étroitement avec les équipes techniques et opérationnelles B. Profil1. Formation en informatique, systèmes d’information, ou commerce avec forte appétence technique2. Expérience dans la vente de solutions IT, services numériques ou BPO (un atout majeur)3. Bonne compréhension des enjeux de la transformation digitale, de la dématérialisation et de l’externalisation des processus4. Excellentes compétences en communication et en négociation5. Esprit analytique et orienté résultats6. Autonomie, proactivité et sens du développement7. Maîtrise du français et de l’anglais (oral et écrit) C. Notre offre1. Un environnement dynamique en pleine croissance2. Des projets variés liés à la transformation digitale et à l’optimisation des processus métiers3. Une rémunération attractive avec part variable liée à la performance4. Des opportunités d’évolution Merci d’envoyer votre CV et lettre de motivation d’ici le 09 mai 2026.

85, ST JEAN ROAD, 6TH FLOOR NEWRY COMPLEX, QUATRE-BORNES, Mauritius

Phone: 454 9240

Apply Via:

Are you excited to become part of this exceptional team?
 
Born in 2015, goFLUENT Mauritius Ltd. has become the second largest entity in the group and has established itself as an important hub from which services are provided to our clients in Europe and the rest of the world. Thanks to its multicultural and plurilingual nature, Mauritius is a key player in goFLUENTs global strategy.Filled with a really vibrant and energetic family vibe, it’s an office you will want to call home. Stepping into this young and multicultural workplace, you’ll get the chance to grow with us, make meaningful work connections and bring insight into empowering professionals worldwide.About the role:The Program Coordination Specialist is responsible for ensuring the seamless execution and management of various activities across the organization. This role requires close collaboration with multiple teams to ensure that all necessary processes are followed accurately and efficiently.This role is ideal for someone who is organized, detail-oriented, and enjoys working in a collaborative environment to ensure the successful execution of various organizational activities.What you’ll do:Coordination & Communication: Work closely with relevant teams to ensure all required steps for activating and managing activities are completed on time and according to standards.Scheduling & Assignments: Collaborate with key stakeholders to assign personnel and schedule activities. Manage any cancellations or rescheduling requests as they arise.Problem Solving: Act as the primary point of contact for resolving issues and answering questions from team members across the organization.Documentation: Regularly update and maintain internal documents related to program administration as requested by management and assist with various reporting needs.What you’ll need:HSC or University DegreeStrong communication skills in English (oral and written)Strong organizational skills with a keen eye for detail.Ability to work independently and handle multiple tasks simultaneously.Excellent communication and collaboration skills.Problem-solving mindset with the ability to adapt to changing processes.Self-driven and proactive in identifying and addressing challenges.Flexibility to incorporate new processes and tools as needed.What We Offer:Join a Vibrant Team: Be part of a young and dynamic team within the security of a fast-growing, 24-year-old Swiss-based company. Experience the perfect blend of innovation and stability.Innovative Work Environment: Embrace the excitement of joining an organization that thrives on innovation. Enjoy an international, vibrant working environment where every day brings new opportunities and challenges.Competitive Compensation: We offer a competitive compensation package that values your skills and contributions.Comprehensive Benefits: Benefit from transportation and medical insurance (Swan), ensuring peace of mind for you and your family.World-Class Learning: As a goFLUENT learner, immerse yourself in a world-class learning experience. Learn from one of our twelve business languages and grow your skills continuously.Modern Recreational Facilities: Enjoy our nice and modern recreational area equipped with a reading corner and a video game console. Take breaks that refresh and inspire.Work-Life Balance: No work on weekends! We value your time and believe in maintaining a healthy work-life balance. A hybrid mode is being offered as flexibility.Celebrate Success Together: Parties and food to celebrate our successes as a team. Enjoy a culture that values fun, camaraderie, and recognition.Our Culture and Values:At goFLUENT, we are driven by our passion for equal opportunities and professional growth. We believe in fostering an inclusive, supportive, and innovative environment where every team member can thrive. Our values of integrity, respect, and excellence guide everything we do, ensuring a workplace where everyone can achieve their full potential.Check out our video #lifeatgoFLUENT Mauritius.Eager to learn more? Watch our video to discover goFLUENT through the words of our people worldwide: goFLUENT Video

8th floor, NeXTeracom, Tower 2, Ebene, Mauritius, Ebene, Mauritius

Phone: 52585017

Apply Via:

We are currently seeking a competent and detail-oriented HR & Administrative Officer to support our human resources and administrative operations. Kindly submit your CV via email to hr@elpmauritius.com
 
Key Responsibilities:Manage the full recruitment cycle, including interviewing,  candidate selection and preparing employment contractsCoordinate employee onboarding and induction processesMaintain accurate and up-to-date employee records, monitor leave management, and securely file HR documents in compliance with company policiesContribute to the implementation and monitoring of Key Performance Indicators (KPIs) and performance management processesOrganise and coordinate staff training and professional development initiativesFacilitate effective communication and coordination between management and employeesSupport workplace health and safety practices for a positive workplace environmentPerform general administrative duties to ensure the smooth day-to-day operationRequirements & Skills:Diploma or Degree in Human Resources ManagementSound knowledge of HR pratices and employment legislationStrong organisational, communication and interpersonal skillsHigh level of discretion and bility to handle confidential information2-3 years of relevant experience in a similar HR and Administrative role

4, Club Road,, Vacoas, Mauritius

Phone: 696 1017

Apply Via:

hr@elpmauritius.com

Intermediate‑level role providing initial technical product support by handling customer inquiries, troubleshooting basic issues, documenting incidents, following established procedures, and escalating complex cases as needed.
 
The OpportunityWe are looking for an Intermediate‑Level Technical Product Support Associate to provide first‑line technical and customer support to our customers. In this role, you will handle inquiries, troubleshoot basic product‑related technical issues, and ensure accurate documentation and escalation when required. You will work closely with customers, internal teams, and sales partners to support service excellence and business growth.Key ResponsibilitiesCustomer & Technical SupportServe as the primary point of contact for service‑related customer inquiries.Provide initial technical product support by troubleshooting basic product issues.Gather relevant information to assess and identify the root cause of customer issues.Record all incidents accurately in tracking systems to support escalation and product improvement initiatives.Follow established procedures, training manuals, and guides to recommend appropriate solutions.Escalate complex or unresolved issues to senior technical support specialists or management.Handle inbound customer calls and inquiries professionally.Visit customer sites occasionally, as required.Communication & Collaboration (Swedish Language Required) **Candidates fluent in other European or international languages are also encouraged to apply**Communicate daily in Swedish with external customers, manufacturing sites, sales teams, marketing, suppliers, and internal stakeholders.Maintain clear communication across functions to ensure customer needs are understood and addressed.Understand business objectives and customer segmentation to deliver effective support.Order & Revenue SupportSupport revenue generation for 2–4 assigned territories in partnership with the sales team.Expedite urgent customer orders and assist with sales lead generation.Coordinate customer order requirements, including pricing, product availability, returns, complaints, and cancellations.Proactively manage lot reserves and determine when issues require escalation.Manage consignment warehouse activities, including system receipt, inventory reconciliation, and billing.Continuous Improvement & Team ContributionParticipate in cross‑functional initiatives to improve departmental processes.Actively contribute to team goals, including order accuracy, returns, and call performance metrics.Provide training and support to new employees.Work with multiple business systems, including SAP.Maintain knowledge of a large product portfolio and customer base.Perform other duties as assigned.QualificationsEducation & ExperienceBachelor’s degree (BS/BA) in Chemistry or a related scientific discipline preferred, or equivalent relevant experience.Previous customer service or technical support experience preferred.Skills & CompetenciesStrong analytical, problem‑solving, and attention to detail.Ability to learn quickly in a fast‑paced environment.Excellent written and verbal communication skills.Professional phone presence with strong conflict‑resolution abilities.Strong time management, organization, and prioritization skills.Ability to work collaboratively across teams and functions.Comfortable working with ambiguity and changing priorities.Proficiency in Microsoft Office (Word, Excel, PowerPoint).Strong computer skills with the ability to quickly learn new systems and tools.High sense of urgency, initiative, and customer focus.

Level 2, Nexteracom Tower I, Rue du Savoir, Cybercity, Ebene, Mauritius

Phone: 659 0123

Apply Via:

HRMauritius@vwr.com

Intermediate‑level role providing initial customer support by handling inquiries, processing orders, resolving issues, and troubleshooting basic technical matters.
 
L’opportunité:Nous recherchons un(e) Customer Support Senior Associate – niveau intermédiaire pour assurer le support initial aux clients en prenant en charge les demandes générales, le traitement des commandes clients, la résolution des incidents et le dépannage de problématiques techniques de base. Ce poste joue un rôle clé d’interface entre les clients, les équipes internes, les fournisseurs et les représentants commerciaux, avec pour objectif permanent d’assurer un haut niveau de satisfaction client à chaque interaction.Responsabilités principales:Agir en tant que point de contact principal pour les clients, en gérant les communications entrantes (appels et courriels) relatives aux commandes, au statut des services et à la résolution des problèmes.Traiter, accélérer et dépanner les commandes clients tout en garantissant l’exactitude des informations et un suivi efficace.Assurer la prise en charge complète des demandes clients, de leur initiation jusqu’à leur résolution.Collaborer de manière proactive avec les équipes internes, les fournisseurs et l’équipe commerciale afin de répondre aux besoins et préoccupations des clients.Utiliser plusieurs systèmes et outils, parfois complexes, pour rechercher des informations, traiter les demandes et suivre l’avancement des commandes.Maintenir une communication régulière avec l’équipe commerciale concernant les prix, les problématiques de service et les attentes des clients, afin de soutenir la croissance des ventes.Assurer le suivi des sujets en suspens et identifier des opportunités de résolution efficace.Proposer des recommandations visant à l’amélioration des processus et à l’optimisation du service.Prendre des décisions en conformité avec les politiques en vigueur et les précédents existants, en sollicitant l’encadrement si nécessaire.Être responsable de l’atteinte des indicateurs de performance tels que le respect des plannings, les standards de productivité et les critères de qualité.Gestion des commandes et du service clientLe poste comprend la prise en charge proactive des commandes clients et leur suivi de bout en bout afin de garantir la livraison dans les délais et une facturation correcte, incluant notamment :Problèmes de livraisonBlocages liés aux livraisons, à la facturation ou aux commandesAnnulations, libérations et remplacements de commandesGestion des commandes, y compris la levée des blocages EDITraitement des demandes de documents (certificats d’analyse, fiches de données de sécurité, etc.)Suivi des demandes de prixPrise en charge des tâches CMD entrantes en collaboration avec l’équipe CMDGestion des demandes d’échantillons et des commandes ZORIVérifications auprès des sites de productionCommandes de remplacement (SD), activités S20Gestion de clients spécifiques avec une responsabilité dédiée en service clientResponsabilités additionnellesAssurer toute autre mission confiée, telles que des activités de formateur, des tâches QREP ou des fonctions de support analyste liées à des projets d’optimisation. 

Level 2, Nexteracom Tower I, Rue du Savoir, Cybercity, Ebene, Mauritius

Phone: 659 0123

Apply Via:

HRMauritius@vwr.com

The Human Resource Officer is responsible for assisting in the effective administration of the Human Resources function and ensuring that HR policies, procedures, and practices are properly implemented within the Company.
 
Key Duties and ResponsibilitiesSupport the recruitment and selection process by preparing job advertisements, reviewing applications, scheduling interviews, and issuing employment-related documents.Draft and prepare HR correspondence, including employment contracts, confirmation letters, warning letters, promotion letters, and other official communications.Maintain accurate and up-to-date employee records in both physical and electronic formats, while ensuring confidentiality of information.Monitor attendance, absenteeism, lateness, and leave records of employees.Assist in compiling payroll-related information such as attendance records, overtime, deductions, and other relevant employee data.Ensure that HR practices comply with applicable labour legislation, Company rules, and internal procedures.Respond to employee queries on HR matters and provide appropriate assistance where required.Provide support in disciplinary and grievance procedures, including document preparation and follow-up actions.Coordinate onboarding and induction activities for newly recruited employees.Assist in the organisation and follow-up of staff training and development programmes.Prepare G1 & G3 applications, and monitoring of training on HRDC platform.Prepare HR reports, summaries, statistics, and other documentation as requested by Management.Communicate and liaise with employees, department heads, and external stakeholders on HR and administrative matters when necessary.Support the implementation and follow-up of the performance appraisal process.Ensure proper filing, safekeeping, and management of confidential HR documents.Contribute to the improvement of HR systems, procedures, and work practices.Carry out any other related duties as may be assigned by Management.Qualifications and ExperienceDegree in Human Resource Management.5 years similar work experience.Sound knowledge of HR principles, practices, and WRA.Good command of Microsoft Office applications.Skills and CompetenciesGood verbal and written communication skills.Strong organisational and administrative capabilities.Ability to handle confidential and sensitive matters with discretion.High level of accuracy and attention to detail.Ability to work effectively under pressure and meet deadlines.Good analytical and problem-solving skills.Ability to work both independently and collaboratively within a team.

J&J Auditorium Complex, Sayed Hossen Street, Phoenix, Mauritius

Phone: 601 2400

Apply Via:

snoorah@sbcl.mu