Job Region: Flacq

We are looking for a CRM Specialist who will be responsible of the development, execution and optimization of customer communication strategies across email, WhatsApp and other CRM-driven channels.
 
      “Please note that the position is open only for local residents”Working closely with the CRM and Loyalty Manager and the Head of E-Business, the role owns the day-to-day setup, management, and optimization of guest journeys, audience segmentation, and CRM-driven communications, ensuring accurate use of guest data to support acquisition, engagement, and retention objectives. The role plays a key part in the operational delivery of Echo Privilege Club (Constance Hotels & Resorts Loyalty Program) and acts as a central contributor to CRM best practices, data usage, and campaign execution across the group.DUTIES AND RESPONSIBILITIESResponsibilities and duties for this position shall include, but are not limited to, the following areas and activities. At Management’s discretion, directions may be given for tasks outside the scope of work described:Work closely with the ” CRM and Loyalty Manager ” and the “Head of E-Business” on the execution of the CRM and customer journey strategyExecute and manage CRM-driven customer communications across email, WhatsApp, and other digital channels in line with the CRM and customer journey strategy.Own the day-to-day configuration and use of the CRM platform and related marketing tools, including campaign setup, audience selection, scheduling, testing, monitoring, and post-campaign checks.Design, build, execute, and continuously optimize automated customer journeys and trigger communications across email and WhatsApp.Build, maintain, and document customer segmentation models based on behavior, profile data, stay history, and loyalty status.Ensure CRM data quality and reliability by actively monitoring data imports, deduplication processes, consent status, and overall data consistency, and by flagging issues for resolution.Support the operational delivery of Echo Privilege Club communications, including enrolment, lifecycle messaging, offers, and retention-related campaigns.Coordinate with internal stakeholders (Marketing, Loyalty, IT, Revenue, Operations) to align CRM communications with business objectives and ensure timely delivery.Support CRM-related integrations with digital marketing channels and platforms (e.g. social media audiences, paid media platforms, booking engines), including testing and validation.Coordinate with content, design, and digital teams to ensure CRM communications are accurate, on brand, and delivered according to agreed timelines.Apply CRM and digital data best practices, including GDPR compliance, consent management, and documentation of processes.Produce and present regular CRM performance reports for all managed brands, highlighting key insights, issues, and improvement opportunities.Regularly review product positioning and online marketing content to identify room for improvement.Keep abreast of industry trends and best practices, including CRM, marketing automation and digital marketing.REQUIREMENTSProven experience in CRM marketing automation or E-marketing database management.Bachelor’s degree in Marketing, Communication, Digital or related fieldSolid understanding of customer lifecycle management, audience segmentation, and CRM-driven communication principles.Experience working with CRM platforms and email marketing tools, including basic automation, testing, and monitoring of campaigns. Understanding of data structure, data quality and consent managementHighly organized and methodical, with a strong focus on accuracy and data quality.Strong attention to detail and commitment to delivering high-quality work.Curious and proactive mindset, with the ability to learn new tools, processes, and platforms.Clear and professional communicator, able to collaborate effectively with multiple stakeholders and explain technical topics simply.Capable of managing multiple activities in parallel, meeting deadlines, and maintaining quality under pressure.BENEFITSFree cafeteria: Say goodbye to boring lunchboxes! Enjoy free meals to tantalize your taste buds every day.Gym facility: No need for gym membership! Our office is equipped with a gym to help you stay fit and healthy.Dynamic work environment: Join the hustle and bustle! We’re a high-energy team where each day brings exciting challenges.Transportation: Leave commuting stress behind! Take advantage of our transportation program for a hassle-free journey to work.Insurance and pension: We’ve got you covered for the future! With our comprehensive insurance and pension package, you can focus on your career with peace of mind.Flextime: Work on your own terms! Our flexitime policy allows you to balance work and life according to your schedule.

40609 Centre De Flacq, Central Flacq, Mauritius

Phone: + (230) 402 2968 / +(230) 4022962/+230 4022999

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Reporting to the Back End Operations Manager, the Back End Shift Engineer will be responsible for ensuring safe, efficient and compliant shift operations across the back-end process areas.
 
Reporting to the Back End Operations Manager, the Back End Shift Engineer will be responsible for ensuring safe, efficient and compliant shift operations across the back-end process areas. Key responsibilities Participate in daily production planning meetings to review targets, achievements, bottlenecks and shift priorities.Lead and coordinate back-end shift activities to ensure smooth production flow and stable process performance.Monitor process parameters, plant performance and equipment condition; take corrective action in case of deviation, downtime or inefficiencies.Track and report on KPIs related to production output, efficiency, quality and operational reliability.Analyse shift production data and trends to identify improvement opportunities and support data-driven decision making.Coordinate closely with Maintenance, Production, Quality, Logistics and other departments to ensure continuity of operations.Support preventive maintenance execution during the shift and assist with safe planning of maintenance interventions to minimise downtime.Manage inventory usage on shift (raw materials, chemicals and consumables) and promptly escalate any risk to uninterrupted production.Ensure compliance with applicable regulatory standards, internal procedures and quality requirements.Ensure adherence to environmental regulations and sustainability practices in daily back-end operations.Plan and supervise manpower allocation and work execution daily (and contribute to weekly/monthly planning when required).Supervise and coach operators/technicians; identify training gaps and organise on-the-job coaching and formal training in collaboration with the HR department.Liaise with the Back End Operations Manager and Factory Manager on shift performance, abnormalities, breakdowns and improvement actions.Ensure strict supervision of Safety & Health measures on shift as per Company policy; coordinate with the Safety & Health Officer for training and corrective actions when needed.Ensure proper housekeeping, including correct storage and upkeep of tools and equipment in the respective areas. Qualifications3+ years of experience in a similar role within an industrial production environment (sugar/food/process industry experience is an advantage).BSc in Mechanical Engineering or any equivalent qualifications (Process/Industrial/Mechatronics may be considered depending on experience). CompetenciesAbility to interact with stakeholders in a professional manner.Strong planning, organisational and problem-solving skills, with the ability to manage multiple priorities during shift operations.Excellent interpersonal skills and the ability to collaborate with diverse teams.Integrity and strong work ethics.Excellent written and oral skills in English and French.

Vivea Business Park, Saint Pierre, Moka, Mauritius

Phone: 4023300

Apply Via:

hr@alteo.mu

Solana Beach Mauritius is looking for competent, committed, passionate, creative and enthusiastic candidates for the post of Front Office Operation Assistant
 
DUTIES & RESPONSIBILITIESResponsible for the reception counterMakes reservations, arranges registration of guests and allocates rooms to themPresents bills to guests and collects paymentsPerforms related clerical , administrative and related assign dutiesPerforming check-ins and check-outs according to the hotel’s standard and proceduresTo be responsible and accountable for the cash float of his/ her tillExchange foreign currencies (cash/ cheques) for guests only amd perfoms any other cash/ cheque/ credit card transactions such as paid outs, petty cashWelcoming guest, visitors according to hotel’s standard and proceduresDoing the appropriate follow up (either in person or by phone) to any guests needs, queries, suggestions, comments and dissatisfactionsGoing the extra miles in giving satisfaction to the least requirements of any VIPm guest or visitorSend, collect and dispatch faxes/messages for guests and to internal departmentsTo assist guest with any stamp, post cards or post office requirements Arrange on request for guest transportation.Deadling with guests as regards flight delays, request for a room change and extension of stayDo the correct handing over, till and so on, during the change of shiftQUALIFICATION STANDARDQualifications: SC NTC 3 Experience: 1 year as Receptionist OR Guest Relation Officer Fluency in English & French compulsory Excellent Communication skills Personal Qualities: Professional personal presentationA Third Language will be an advantage

C/o Compagnie de Beau Vallon Ltee, Riche en Eau, St Hubert, Mauritius

Phone: 633 7310 / 633 7311/633 7310

Apply Via:

hr@bvhospitality.mu

The Mini Bar Attendant is responsible for the efficient management of the mini bar services in a hotel or resort environment. This role involves restocking, maintaining inventory, and ensuring that guests have an enjoyable experience.
 
The Minibar Attendant is responsible for restocking and maintaining the minibar inventory in guest rooms promptly and accurately. They ensure cleanliness and proper functioning of minibar equipment while monitoring expiration dates and product quality. Your careful attention to detail helps enhance guest satisfaction by providing a seamless in-room refreshment experience. Key Responsibilities:Inventory Management: Regularly check and restock mini bars in guest rooms to ensure supplies are always available.Customer Service: Respond to guest inquiries and requests related to the mini bar services, offering recommendations and ensuring satisfaction.Stocking: Maintain high standards of cleanliness and organization in the mini bar. Replenish items as necessary, including snacks and beverages.Billing: Accurately track and record items consumed by guests for billing purposes. Handle any discrepancies and communicate with the front desk or accounting as needed.Maintenance: Assist in the upkeep of mini bar equipment, including checking for malfunctions and ensuring everything is in good working order.Compliance: Adhere to health and safety regulations and the establishment’s policies regarding responsible alcohol service.Inspect minibar inventory in each guest room to ensure items are stocked and not expiredRestock minibar items such as beverages, snacks, and toiletries according to hotel standardsRecord consumption of minibar items and update billing records accuratelyReport any damaged or missing minibar equipment to the maintenance departmentCoordinate with housekeeping to ensure minibar is checked after guest checkoutMaintain cleanliness and order of minibar service carts and storage areasAssist guests with any minibar-related inquiries or requests to enhance customer satisfaction

Coastal Road, Trou d’eau DouceRoad, Trou d’eau Douce, Flacq, Mauritius

Phone: 4027400

Apply Via:

Sltrhr@shangri-la.com

To maintain appealing display, cleanliness and order of the Villa, and in delivering professional and friendly service to guests in allocated sections, as per the Hotel’s standards.
 
Customer ServiceWorks with all departments (housekeeping, food services, etc.) to meet guests’ needs.Acts as the hotel’s main point of contact for our guests.Provides personalized service to guests.Offers packing & unpacking service.Upsells and maintain our TripAdvisor on first position.Has a thorough understanding of all spirits and specialty foods in stock.Assesses and restocks wine and spirit collections as necessary.Serves meals and pour drinks for guests.Ensures guests’ rooms are clean and up to room standards.Welcomes guests/visitors upon their arrival at the entrance of Villas and introduces himself/herself.Guides guests through all phases of their Villas experience, delivering timely and complete services in a positive and friendly manner.Proposes unpacking of luggage and ironing services as per Hotel’s procedures.Gives a brief description of the Villa and resort’s facilities, and maintains an accurate knowledge of all services/features and local attractions/activities to respond to guest inquiries accurately.Asks guests if they have any special requests during their stay at the Villa/Hotel and ensures that these are communicated promptly to the appropriate department(s)/person(s).Ability to handle sensitive matters with efficiency and discretion.Prepares the bath as per guest request.Helps disabled guests.Remains immediately available during assigned shift, to respond to guests’ needs.Assists in the arrangement of personal services, such as hairdressing, manicure, massage, etc., for Villas guests.Bids farewell to guests, using guests’ surname when known, and encourages them to return

Coastal Road,, Belle Mare,, Mauritius

Phone: 402 2000/402 2000

Apply Via:

ahrm@luxbellemare.com

Ability to pay attention to detail and use sophisticated equipment to test all types of vehicle roadworthiness.
 
Ability to pay attention to detail and use sophisticated equipment to test all types of vehicle roadworthiness.

Royal Road, Petite Retraite, L’Aventure, Mauritius

Phone: 4183700

Apply Via:

bhavnachedee@easterninvestments.mu

The income Auditor has the main responsibility to verify and to balance entries as well as records of financial transactions reported by various hotel departments.
 
The Income Auditor has the main responsibility to verify and to balance entries as well as records of financial transactions reported by various hotel departments.The person shall be responsible for the preparation and disposition of all Night Audit tasks. DUTIES AND RESPONSIBILITIES:Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time be called to perform any other cognate duties at the request of management. Must be familiar with accounts procedures, Opera Cloud and TOUCHE.Apply and ensure the proper application of standards and procedures set by the company and those resulting from the Hotel Accounts Policy.Apply and ensure proper application of procedures and regulations concerning the night audit.Make suggestions to the Financial Controller to improve the revenue collection at point of sales and reception.Establish and maintain effective employee relation.Ensure that all new arrivals in the hotel (Check In) have been entered correctly in the Front Office system and that the correct rates have been applied.Ensure that vouchers from Tour Operators are available with the correct amount.Ensure that any departure from the hotel (Check Out) has been cleared from the Front Office System correctly and that all guests’ extras have been paid either in cash or by credit card.Ensure that all credit sales have been transferred to the correct Tour Operators.Whenever the night auditor finds any difference/anomalies, a written report has to be submitted to the Front Office Manager, Financial Controller and General Manager.Ensure that all point of sales have been closed and that all daily summary transactions have been printed out. Record any discount given by the different outlets.Ensure all cash sales and credit card sales are recorded on a daily summary sheet and is in compliance with the Opera Cloud system.Ensure that the batch analysis from the different banks agree to the credit card payments on the reception summary.Ensure that all print outs for the Accounts department are done before change of date.Ensure that all relevant documents are saved in the Night Audit Folder for future reference.Ensure that changes in date are done correctly, i.e., business date, point of sales date, audit date and telephone date.Be familiar with changes in trends.Ensure that room rates are changed accordingly to changes of low and high seasons.Perform any other duties as assigned by ManagementSpeak with others using clear and professional language.Adhere to any policy of the department and hotel.Report any disciplinary and grievance matters to the Financial Controller.Ensures that a safe, hygienically fit working environment is maintained at all times and reports any concerns or faults immediately.Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy Promote energy efficiency and environment friendly actionsParticipate in training as and when required my ManagementMaintains highest levels of personal hygiene and grooming at all times, as per standard. 

Coastal Road, Palmar, Mauritius

Phone: 4601026

Apply Via:

gino.c@c-resorts.com

The Reservation Coordinator has the main responsibility to ensure that all systems and procedures run smoothly and efficiently at all times.
 
JOB SUMMARYThe Reservation Coordinator has the main responsibility to ensure that all systems and procedures run smoothly and efficiently at all times.DUTIES AND RESPONSIBILITIESResponsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.To answer telephone calls & give information + availability.To deal with direct bookings as well as Travel Agents bookings.To trace pending files.To check Rooming List sent by Ground Handling Agents.To input all confirmed bookings in the ‘Materialised Bookings’ Chart.To revise all bookings for the coming month on Saturdays.To follow up pro-forma invoices for bookings for the coming month.To follow up group bookings as well as Prime SeasonTo ensure all customers’ requests are handled quickly and efficiently.To activate quick response to guest problem, and then follow up to ensure the guest is satisfied with the end result.To control and monitor out of order room status to ensure a maximum rooms revenue.To develop systems when necessary to ensure a smooth process of paper work or communication between other hotel departments.To upsell wherever possible to ensure a maximum room rate is achievedTo perform any other duties as may be assigned by the ManagementHave a good knowledge of the local area and where to find relevant information.To know the operating hours of each outlets within the hotel.To communicate with all guest and employees in a professional and courteous manner at all time.Adhere to all company policies and procedures.Promote the upselling of hotel products and services.Respect the shift system and report on duty as per the Roster done by the superiors.Covering other Front Office department positions when required.Respond to guest complaints in a professional manner at all times and record all relevant information.Ensure the back offices are being kept clean and tidy at all times.Maintain a high standard of personal hygiene, cleanliness and appearance at all times.Always use the correct standard to answer the telephone.Promote the hotel facilities efficiently.Ensure all special requests on the arrival list are being action and followed up.Adhere to the grooming policy, code of conduct and any other policy related to the department and the hotel.Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy Promote energy efficiency and environment friendly actionsParticipate in trainings as and when requested by Management.CANDIDATE PROFILESC holder or equivalentA minimum of 2 years’ experience in the hospitality industryGood communication skillsTact and diplomacy for dealing with demanding customersTeam PlayerHaving a flexible approach to work

Coastal Road, Palmar, Mauritius

Phone: 4601026

Apply Via:

gino.c@c-resorts.com

The Guest Service Assistant is responsible to provide fast, efficient, courteous service at all times to guests
 
JOB SUMMARY:The Guest Service Assistant is responsible to provide fast, efficient, courteous service at all times to guests. He/She makes sure that the daily duties of the reception are carried out and deals with all guests’ queries by providing accurate information and proper follow up.He/She is fully responsible for the Reception float and performs currency exchange and payment of invoices.DUTIES AND RESPONSIBILITIES:Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.Have a good knowledge of the local area and where to find relevant information.To know the operating hours of each outlets within the hotel.To communicate with all guest and employees in a professional and courteous manner at all time.Adhere to all company policies and procedures.Promote the upselling of hotel products and services.Respect the shift system and report on duty as per the Roster done by the superiors.Covering other Front Office department positions when required.Perform any reasonable task requested by the shift leaders and reception supervisor.Respond to guest complaints in a professional manner at all times and record all relevant information.Ensure the Front Desk and back offices are being kept clean and tidy at all times.Maintain a high standard of personal hygiene, cleanliness and appearance at all times.Always use the correct standard to answer the telephone.Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.Report any unusual occurrences and any concerns to the reception shift leaders and supervisorWelcome all guests upon arrival according to C Mauritius standards.Ensure that procedures for rooming are being adhered to.Promote the hotel facilities efficiently.Ensure all special requests on the arrival list are being action and followed up.Verify that all registration cards and keys have been prepared for the day.Update any information from the guest registration card onto Opera.Liaise with the Concierge desk for the delivery and collect of luggage.Follow up with the concerned airlines and agencies in case of any guest’s lost luggage.Ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.Reconfirm airline ticket for all direct guests and follow up on any query from agencies’ guests.Prepare the registration card for the next day.Verify / print / attach with departure letter the bill for the next day departure.Ensure that parcel and messages are delivered to guests on time.Constantly liaise with all the resort departments to ensure smooth running of the operations.Sorting and filling of guests’ bills from the outlets.Clearing out the dockets of the check out guests.Prepare and update the departure control sheet for the next day.Adhere to the grooming policy, code of conduct and any other policy related to the department and the hotel.Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy Promote energy efficiency and environment friendly actionsParticipate in trainings as and when requested by Management.CANDIDATE PROFILESC holder or equivalentA minimum of 2 years’ experience in the hospitality industryGood communication skillsTact and diplomacy for dealing with demanding customersTeam PlayerHaving a flexible approach to work

Coastal Road, Palmar, Mauritius

Phone: 4601026

Apply Via:

gino.c@c-resorts.com

HR
 
Alteo Ltd seeking a highly skilled and experienced Human Resources Business Partner (HRBP) to join our dynamic team for the Agro Industry Cluster. As HRBP, you will assist the HR Manager in overseeing all human resources functions and play a crucial role in shaping the company’s culture and employee experience.Main Responsibilities:Lead the talent acquisition efforts, including developing recruitment strategies, creating job descriptions, conducting interviews, and making hiring decisions in collaboration with department heads to ensure that we attract and retain top talent in the industry.Ensure that HR strategies and initiatives are implemented and are aligned with the overall business strategy.Handle conflicts, grievances, and disciplinary actions with fairness and professionalism, striving to promote a harmonious and cooperative workplace culture.Under the guidance of the HR Manager, manage the performance evaluation process and provide guidance and coaching to managers and employees.Under the guidance of the HR Manager, manage and administer various employee benefits programs, including health insurance, retirement plans, and any other assistance program.Ensure compliance with all applicable laws and regulations relating to HR practices, including but not limited to the Workers Right Act, Applicable Remuneration orders and collective agreement.Drive initiatives to enhance employee engagement, retention, and overall satisfaction.Develop and maintain a suite of HR reports and Analytics.Maintain accurate employee record, including contracts of employment, personal information, employment history and performance reviews. Requirements:Bachelor’s degree in human resources, Business Administration, or related field.Proven work experience in the Human Resources Field and/or in a similar role.Experience in the Agro industry/Manufacturing sector will be a definite advantageIn-depth knowledge of labour laws, Remuneration Orders and HR best practicesStrong leadership and communication skillsDemonstrated ability to build and maintain strong working relationships across all levels of an organization.Experience with HRIS systems and other HR-related tools.Fluent in both English and French (written and oral)

Vivea Business Park, Saint Pierre, Moka, Mauritius

Phone: 4023300

Apply Via:

hr@alteo.mu