Job Region: Gauteng

Job Description
Purpose

The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
Building and maintaining relationships with clients and key personnel within key account companies
Conducting reviews and needs based research to ensure clients are satisfied with products and services
Identify and implement up-sell and cross selling opportunities
Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
Manage a portfolio of clients in accordance to the agreed Service Level Agreement
Develop and enhance retention and growth strategies
Develop, maintain and improve consistent client communication and engagements
Track, measure and evaluate the effectiveness of CRM processes within each client
Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
Manage and strengthen the relationship with all clients in the portfolio
Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
Ensure that all events are monitored in accordance with the allocated budget
Document all meetings and ensure clients receive feedback within agreed upon turn-around times
Develop pro-active initiatives that improve the client’s business and efficiencies within Kaelo

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

3 – 5 Years Corporate Client Servicing Experience
Health care industry experience
Facilitation and presentation experience
Service and sales experience
Event and knowledge management

PREFERRED

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

Grade 12 matric

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Report writing skills
Process skills
PowerPoint and presentation skills

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Key areas of responsibility include:

To ensure full compliance to the requirements of the O.H.S act
Assist with appointments of Health and Safety Reps.
Ongoing training and communication to facilitate a safe, hygienic and healthy work environment
Functions and activities – general administration
Machinery and equipment
Occupational Health & hygiene
Maintain the risk programme and fulfill requirements in support of the risk department
Responsible for auditing of all the functions to ensure that the requirements are constantly met at the highest standard
Co-ordinate functions and training with the group O.H.S officer and the group Risk Manager
Conduct all SHEQ and Risk training required
Conduct monthly safety meetings
Assist Risk Manager if and when required
Enforce compliance to statutory regulations
To assist with the induction and training of all new employees
To promote a positive health and safety culture
Day to Day Health and Safety issues
Deliver toolbox talks
Monitoring of SHEQ statistics
Recording of PPE issues and monitoring their use
All incidents/accident reported and recorded in accordance with the company policy and legislation
Proactive identification of all risks and appropriate action implemented immediately and all relevant parties informed
KPI’s are been met
Participation on stock take preparation, planning and physical stock count.
Compliance to Good Distribution Practice Guidelines, as well as MCC and SAPC requirements.

Qualifications/ Skills/Competencies/Experiences

Matric (Grade 12) Essential
SAMTRAC/NEBOSH/NOSA
Tertiary qualification
Computer literacy
2 year practical Health & Safety experience
Overall knowledge of the Health & Safety function
Excellent interpersonal, leadership, motivation and planning skills
Ability to work within a pressurized environment
Ability to follow work procedures and safety rules
Ability to read, understand and follow directions/instructions
Good Analytical, Administrative & Communication skills
Excellent interpersonal, leadership, motivation and planning skills
Windows, E-mail & Accounting package proficiency
Good follow through & General Efficiency
Must be able to communicate at all levels
Excellent HR and IR skills

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Apply via company website ( http://www.dhl.co.za/en ) or

JOB PURPOSE

Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES Includes the following. Other duties may be assigned.

Ensures the highest level of adidas service is given to each customer.
As needed, complete any regular sales transactions involving cash, credit, checks, etc.
Involved indirectly with ticketing of products as well as checking paperwork against items received.
Assists in product flow from stockroom to sales floor on a fill in basis.
Ensure that Company assets and stock is always secured in order to alleviate shrinkage.
Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
Greets customers in the store and assists them in finding the right product.
Occasionally, serves primarily as a Greeter at the front door during busy workdays.
Maintaining general housekeeping standards
Safekeeping of Company assets

SKILLS REQUIRED

Listening
Excellent customer service
Meeting sales goals
Selling to customer needs
People skills
High energy level

Education And Experience Requirements

Matric certificate
0 – 1 years of retail experience

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Description

Completed Degree in Financial Accounting 
Salary will be based on experience and firm exposer 
Completed SAIPA Articles 
3 – 5 Years experience within firm 
Full Accounting Function
Must be able to train Jnr / Snr Clerks 
Draftworx a must 

Minimum Requirements

Completed Degree in Financial Accounting 
Completed SAIPA Articles 
3 – 5 Years expereince within firm 
Full Accounting Function
Must be able to train Jnr / Snr Clerks 
Draftwox a must 

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Job Description

To provide consolidated Management Information, financial reporting and detailed insights for PPB Group holistically that is relevant, incisive and timeous in order to optimise strategic decision making.
Lead and drive the development of the necessary material needed for external result presentations and analyst meetings and prepare responses to analysts’ queries as well as interactions with Investor Relations.
Lead the consolidation and reporting of PPB Group holistic budgets, revised estimates and rolling forecasts. 
Lead and drive the PPB Group narrative development for all internal and external business positioning, including analyst and investor engagements and Board discussions.
Develop, drive and lead the change plan, including innovation, optimization, and change management across the continent for PPB Finance.

Qualification:

Post Graduate Degree in Finance and Accounting
CA(SA) required, 10 Years’ post qualifying experience

Experience Required:

More than 10 years understanding of the end-to-end Financial Value Chain in Financial Services, specifically Retail Banking
Experience in consolidating large business reports and planning management information with detailed analysis and insights to direct strategic decision making on C-Suite level.
The role requires previous experience in heading up a finance team and delivering key MIS to business unit.
Experience and capability to lead and drive change management in a finance department or business unit
Management Accounting reporting experience.
Broad understanding of a business environment.
Knowledge of financial analysis techniques.
Construct, read and interpret financial statements.
Computer literacy in well-known applications.
Experience of industry key ratio comparatives.

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Responsibilities:

Supervision of workload of the team and allocation to team members to optimize service provision and administrative support across the hours of the contact centre
Monitor and evaluate consultants´ activities and team operations
Resolving internal and external queries from financial advisors and clients
Communicating information regarding instructions, processes and procedures to advisors and clients
Proactively retaining and attracting business by providing excellent service to advisors and clients
Maintaining Monthly Attendance Record
Maintaining Key Performance Activities (KPA)
Performing and maintaining corrective actions where necessary to increase staff performance
Panel-admin training of new staff
Handling and resolving escalations, second call resolutions etc
Drive bulk admin function communication (failed and unpaid annuities, advisor commission suspension etc)
Identify opportunities and implement actions to streamline business processes
Servicing and maintaining direct client and/or financial advisor base for Life and Investment Products
Quality assurance of correspondence sent by the consultants telephonically or by email
Online Enrolments
Back up to team members where necessary
Provide support to the Client Services Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities.

Minimum requirements:

Minimum qualification: Financial degree (NQF Level 7)
Minimum of 2 year experience as a Team Leader in a Life/LISP Call Centre/Client Services environment
Professional and friendly telephone manner
Good understanding of mathematical calculations
Take initiative
Excellent time management skills
Ability to multi-task and have good organisational capacity
Problem solving skills
Can work independently and as part of a team
Apply sound judgement in query resolution
Outcomes based training ability
Natural leadership skills
Detailed systems observation, attention to detail and solving arising problems.
Ability to do performance calculations and reconciliations
Approachable and supportive
High ability to mediate and resolve dispute

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Key responsibilities

Design, develop and execute customer service initiatives and strategies that will ensure service excellence and best-in-class service is delivered to DHL Customers to support country business imperatives and strategic plans in alignment with DHL’s global/regional strategy.
Take part in and ensure the smooth consistent daily running of the Customer Service across teams including coaching KPI-management, securing workforce management planning and calibrating quality standards.
Be Chief Energy Officer for the CS management team and play an active part in engaging our motivated managers and CS international specialists and achieve high levels of engagement and motivation for the benefit of our work place and the customer experience
Be custodian of our customer experience by collecting Voice of Customer, responding to escalated customer complaints and drive initiatives to enhance our Insanely Customer Centric service offering across functions.
Coach and liaise with stakeholder on projects, challenges and optimizations within the framework of our DHL Express standards
Coach and develop the CS management team and support their leadership of their teams
Analyse national market, customer information & develop a customer specific customer services strategy which is translated into a clear activity plan
Develops and implements systems, standards, targets, and customer feedback mechanisms to monitor customer service performance and ensures that activities are efficient, consistent, reliable, and in high quality.
Liaises with Regional Office, Worldwide Network, OPS, IT, CPD, etc. to ensure that customer service strategies and activities are integrated with other parts of the business and aligned with the overall subsidiary/global line of business objectives to maintain our competitive edge.
Oversees the customer service budget on the country level

Minimum Requirements

Education & experience

University bachelor degree in a business discipline or relevant education
Post-graduate qualification in Management
Minimum 8-10 years’ experience within contact centre environment, accompanied with a wide experience at senior level preferably in Logistics/Courier sector or service-oriented business.
Minimum 5 years leadership experience within the contact centre environment/context
Managed and implemented large projects of a complex nature
Ability to travel nationally and internationally
Able to facilitate training

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Duties and Responsibilities    

Assist with the execution of marketing campaigns and promotions
Provide on-the-ground support at activations, events, and community outreach initiatives
Perform administrative tasks including reports, data entry, and stock tracking
Help coordinate logistics for events and promotions (e.g., setup, breakdown, distribution of materials)
Conduct basic market research and competitor analysis
Assist in compiling feedback and performance reports from events
Engage with merchants and the public during activations to promote HelloPay offerings
Support with social media and internal communication tasks when required

Minimum Requirements    

Matric Certificate
Valid Driver’s License (Code 10 preferred)
Professional Driving Permit (PDP)
1 year experience in a similar marketing/promotions/events role
Basic understanding of marketing principles and brand engagement
Strong administrative and organizational skills
Good communication and interpersonal abilities
Ability to work well under pressure and as part of a team
Willingness to travel and work flexible hours (including weekends when required

Advantageous

Tertiary Qualification in Marketing, Communications, or related field
Experience in township markets or informal business engagement
Passion for entrepreneurship and community development

Apply via company website ( http://hellogroup.co.za/ ) or

hellogroup.erecruit.co