Job Region: Gauteng

Detailed Responsibilities:

Grow the International Tour Operator business in the EU/UK region and EU 2nd tier market

To pro-actively develop new clients over and above the existing tour operator client base.
To service existing client base and to grow this business.
To keep tour operators updated with our latest information, special offers, etc.
Monitoring Occupancies to grow the business during the green and shoulder seasons.
Assist in overall sales strategy for the group, with consequent implementation.
Identify trends & opportunities in the market place.
Attend local, regional and International Trade Shows as and when required as part of the market strategy
To liaise with other Marketing staff to ensure trade shows are organised in a systematic, timeous manner, to engage as to what is required for these shows and the deadlines thereof.
Distribution of brochures, rates and any special offers while on sales calls or participating in trade shows.
Following up with all administration and sales, e.g. by providing detailed sales reports.

Assist with growing the Travel Agents and tour operators product knowledge & facilitating the booking process.

To do presentations on the WS product when visiting tour operators and travel agents in their offices.
To liaise with Sales / Reservations on any issues relating to the agents and on certain areas of growing the business.

Prepare marketing strategies for WS specific for the specified market

To write strategy documents & actions plans on growing the business.
To prepare marketing budgets for the specific market
Key liaison to international based reps in the market

Administration

Liaising with the Head of Sales / South African MD / Head of Reservations / Trade & Media / other sales managers to share best practices, market updates and agent information.
Assisting in the collection of Tour Operator data and being able to update internal records accordingly (Arm on WW)
Co-ordinate the Customer Relations Management system / programme once implemented
Preparing the relevant Tour Operator Sales Figures as required for External Sales Reports
Preparing Power Point presentations for agent presentations
Sales meeting feedback in accordance with the sales meetings/updates.
Preparation of sales reports on return from international trips – feedback to the reservation teams

Generate brand awareness and sales thru media and familiarisation trips

To follow up on agents’ travel and media bookings for feedback and comments with Marketing Services and CRT and to internal sales.
Dedicated assistance for images and information to relevant agents as received directly
Lead/host key educational trips throughout the regions working with the respective OPS teams to ensure maximum service and engagement to the agents whilst travelling

Meet business units sales, GP% and cost forecast

Build sound relationships with customers and agents and participate in company CRM systems to record and manage customers’ relationships.
Liaise with customers, Wilderness operating companies, Wilderness staff in regions and Partner Product suppliers on an ongoing basis.
Review product analysis and drive sales.
Review and manage yield on own and Partner Product.

Planning and budgetary control

Prepare a quarterly forecast on parameters set. This is to be done with the Head of Sales and market reservation manager’s participation and must be subject to ongoing review.
Measure sales & GP results against the budget and obtain explanations for any variances from budget.
Review reports.
Review unit report including cost per desk and headcount information.
Will be responsible for setting educational rates and ensure group procedure is followed.

Implement strategy of using scale to the benefit of our agents – combined systems development, Wilderness Window/itrvl usage, business methodology

Understand the internal systems to assist agents growing their support for us/with us.
Obtain a better understanding of their business and where we can improve their business by adding further value.
Strategize on how this can be implemented within the parameters of our systems.
Implement and control.

Business development – own product

Liaise with agents – build relationships proactively to better understand their business and how we can develop together.
Maintain correspondence with agents.
Solve problems & customer complaints expediently working with the Customer Care team/Travel Analysts, the consultant and respective reservation manager accordingly. 
Itinerary / Programme building, offering suggestions to consultants
New product awareness

Business Development – Associated Product

With reference to our Associated Product strategy, analyse the agents AP base.
Formulate AP strategies in going forward, working with the respective reservations manager and AP team.
Associated Product to share info on price structure/flexibility/negotiations.
Being able to leverage off the AP team to further develop and grow the respective agents AP buying, hence increase our DMC offering

Contribute to strategic business planning

Contributing towards the market strategy to develop & grow our agents from a sales and relationship point of view.
Contributing to Product development from grassroots to mature product including:
Communicate new product development with staff.
Contributing towards newsletter articles with ideas.
Contributing at strategic, review and other meetings.
Bringing new ideas and concepts to team’s attention.
Reading and staying abreast of industry development.
Promoting the development of the Wilderness brand through product offering and service delivery.

Candidate Profile:
Qualification/Experience

Matric with Mathematics
Tertiary qualification in Marketing, specific reference to Travel & Tourism (an advantage)
3- 5 years in similar position from a sales or service-related industry environment.
Previous management/development of a Brand will be an advantage.
Accountability for financial results
Experience in handling trade relationships
Experience in assessing international source markets
Computer Literacy (Microsoft Office with Advanced Excel)
Working knowledge of TourPlan, Wilderness Window operation system will be an advantage

Apply via company website ( N / A ) or

wilderness.simplify.hr

 

Description

The Service Delivery Specialist will play a critical role in supporting the business by overseeing the delivery of internal and external technology solutions.
This role focuses on optimising project delivery, continuously improving processes, and managing relationships with key stakeholders, partners, and teams, external technology solutions, with a business development focus.
The Service Delivery Specialist will ensure that technology-driven operations are aligned with the company’s strategic goals within business development and can meet evolving business demands.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Technology Infrastructure Management: Ensure that IT systems, infrastructure, and data are available and effectively managed to support the evolving needs of the business.
Continuous System Improvement: Oversee the maintenance, upgrades, and monitoring of all technology systems to maintain optimal performance and security.
Service Desk Management: Lead the ongoing improvement of the Service function, ensuring SLAs with solution partners are met and exceeded.
Adopt New Technologies: Collaborate with IT teams to evaluate and integrate new technologies that support business growth and operational efficiency.
Feedback and Quality Management: Gather customer feedback, identify areas of improvement, and implement enhanced processes to drive service quality and customer satisfaction.

Client and Stakeholder Management

Client Relationships: Build and maintain strong relationships with clients and stakeholders, understanding their requirements, managing expectations, and ensuring satisfaction through effective service delivery.
Communication & Reporting: Keep stakeholders well-informed with regular communication on project progress, setbacks, and milestones.
Vendor and Partner Management: Manage multiple vendors to ensure alignment with business and technical objectives, including monitoring and reporting on service levels and performance.

Project and Process Management

Project Coordination: Oversee multiple projects simultaneously, ensuring resource allocation, timelines, and deliverables are aligned with business objectives.
Development of Business Requirements: Collaborate with product and technical teams to develop business requirements that support new product development across multiple technology partners.
Integration and Collaboration: Ensure robust integration plans are in place and work closely with ICT and application development teams to deliver effective solutions.
Service Improvement: Implement continuous improvement initiatives, proactively identifying areas for process enhancements and driving operational efficiency.

Incident and Problem Management

Critical Incident Management: Take ownership of critical incidents, ensuring effective communication between resolution parties and stakeholders, and conducting thorough post-incident reviews.
SLA and Service Performance Monitoring: Conduct regular reviews of SLA performance, ensure adherence to service credits, and maintain thorough documentation of service-related incidents.

Service Management:

Operational Oversight: Ensure high-performance levels for service-related processes, driving improvement activities where necessary.
Problem-Solving: Analyse complex service delivery challenges, proposing effective solutions, and making quick decisions to resolve service issues.
Service Optimisation: Continuously evaluate internal and third-party processes, driving service delivery optimisation and efficiency
Best Practices: Embed industry best practices into daily operations and service management processes, consistently seeking ways to elevate service delivery standards.

Requirements

Bachelor’s Degree in IT or Information systems or Business management
7 Years’ experience in a similar role

Knowledge and Experience

Experience or familiarity with process management and/or continuous improvement.
Strong analytical and quantitative skills.
Experience on statistical and/or data management tools.
Ability to meet deadlines in a fast-paced changing environment.
Excellent planning, prioritisation, and organisational skills.
Excellent interpersonal and verbal & written communication skills.
Demonstrated collaboration, negotiation, and conflict resolution skills.
Analytical, problem solving & root-cause analysis skills.
Strong interpersonal, communication, and leadership skills with the ability to influence and collaborate across teams and stakeholders.
Demonstrated capability in critical thinking, problem-solving, and root-cause analysis.
Strong understanding of IT systems, infrastructure, solution architecture, and emerging technologies, with the ability to bridge business and technology perspectives.
Understanding of business processes & policies.
Organised and structured personality.
Experience in decision-making, resource planning, and service performance management.
Innovative / Creative thinker.
Analytical skills.
Coaching and mentoring.
Decision Making.
Strong planning, prioritisation, and organisational skills.
Continuous improvement.
Excellent report writing, financial acumen, and operational knowledge.

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Apply via company website ( https://avbob.mobi/ ) or

 

Key Performance Objectives

Software Engineering 

Provide direction and clarity on all technical aspects of software development.
Oversee the design and development of software applications.
Direct the work of subordinates in delivering high quality application systems and components on time.
Manage the day-to-day software engineering activities of subordinates including development, testing, debugging, maintaining application systems and documentation.
Provide a solid understanding of in-use technologies in high scale environments.
Provide technical leadership to subordinates.
Ensure consistency in adherence to software engineering principles, best practices, and guidelines.
Standardization of technologies, approaches, and architectures across teams in a functional competency according to prescribed architectures to facilitate reuse and mobility of team members, and to increasingly respond better to change.
Drive architectural changes in current and future projects.
Resolve production issues timeously and efficiently by providing technical leadership and ownership across various remediation forums.
Take ownership of key work streams and work packages when called for, by playing the role of “Delivery Owner”.
Support technical operations & integrations work streams including contributing to the activities as called upon by application support teams.

Process Improvement

Manage and maintain documentation related to the day-to-day operations, i.e. Standard Operating Procedures (SOP)
Actively monitor software development & testing and delivery processes and ensure continuous improvement thereof.
Ensure that the correct processes and methodologies are followed consistently.
Build a continuous-improvement culture within software development teams.
Drive engineering initiatives to improve best practices and streamlined software delivery while striving for continuous improvement.
Implement remedial actions where necessary.

Reporting

Provision of timely and accurate reports in accordance with business and management requirements.
Regular cadence reporting to line manager on issues, statuses, and progress and software development initiatives.
Report on status, risk and timelines regarding operational delivery to provide visibility and line of sight.
Report on Software development activities and key performance & delivery metrics of the discipline.

Stakeholder Management 

Develop and maintain relationships with key stakeholders across the business
Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives.
Establish and maintain healthy, diverse internal and external relationships and implement remedial actions where required, in the achievement of organisational goals.
Facilitate cross-team initiatives with Product Owners, Project Managers, and other Development teams.

People Management 

Define approach for upskilling, coaching, mentoring, and knowledge sharing within the discipline
Care Management in terms of building highly cross functional teams
Drive innovation and innovative thinking
Manage team members, set targets and goals in a functional competency.
Oversee and ensure the training and development of software engineering team.
Manage offshore/external engineering resources.
Plan capacity for effective delivery.
Provide mentorship and inspiration to teams.
Provide regular performance and engagement guidance and feedback to subordinates.
Drive knowledge transfer and cross skilling between team members.
Drive a culture of personal quality and accountability.
Conduct staff meetings, engagement sessions to maintain departmental standards.
Interview and recruit new members of the team.
When required, initiate disciplinary processes for team members with support from HC when required.
Resolve grievances raised by team members.
Develop a high performing team by embedding formal performance management process and informal coaching.
Address poor performance of any team member through the formal Performance Improvement Program and ensure that continued poor performance is appropriately dealt with.

Governance, Risk and Compliance    

Ensure compliance to all applicable processes and policies.
Drive remediation of risks, issues and deviations of applicable process and policies.

Qualifications

Bachelor’s Degree (NQF 7 and higher) in Software Engineering, Information Technology, Computer Science or a related technical discipline
Post graduate qualification will be an advantage

Experience

A minimum of 5-8 years’ experience as a Software Developer, with 2-3 years’ experience in a technical leadership position
Proven experience with software architecture principles and the ability to apply them to design scalable and maintainable systems
Experience in monitoring and logging tools such as Grafana, App Dynamics, Splunk, PRTG,
Experience in unit testing and code quality tools such as SonarQube
Experience in conducting effective research as well as the ability to analyse, troubleshoot and modify highly complex software systems independently
Proficient in version control systems like GIT
Proven track record in driving change successfully through a team by demonstrated by successful project completions, adoption of new technologies and process improvements
Experience in agile, DevOps development practises
Experience of working in a high-pressured environment and working to tight deadlines
Technical expertise and a good understanding of the underlying business processes and systems
Experience of working with multiple third-party vendors
Experience in advocating development practices like test-driven development, continuous integration, and continuous deployment
Preferred developments technologies: C#, ASP.NET, HTML, JavaScript, WPF, WCF, Azure DevOps, GIT, REST, JSON, XML, SOAP
Preferred databases technologies: Oracle, SQL Server, NoSQL variants
Preferred Platform technologies: AWS, Azure, VMWare, Windows & Linux Servers

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Apply via company website ( http://www.multichoice.co.za ) or

 

Key Responsibilities:

Completion and Review of the group SAM returns
Assist building stronger financial reporting standards across the Hollard Group
Find opportunities for capital relief and optimization across the Hollard Group
Completion of consolidated group internal reporting
For internal management reporting
For Board reports

Other adhoc reporting requirements.

Completion of actuarial projects assigned for completion
Support for the Short term and Life corporate actuarial teams when needed.
Assistance running internal actuarial committees
Capital Committee
Life Liability Committee
Short Term Liability Committee
Running competitor analysis across the insurance industry

Required experience:

A minimum of 3 years or relevant work experience
Preferably have prior Life or Short-Term Insurance valuation or capital experience
Preferably been exposed to coding of actuarial models including being familiar with Microsoft Excel/VBA, SQL and/or other open-source coding languages e.g. Python
Must have a successful track record of having worked on projects and adhoc tasks
Experience managing stakeholder engagements

Educational Requirements

Nearly or newly qualified Actuary through a relevant actuarial body

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Apply via company website ( http://www.hollard.co.za ) or

 

We are seeking an experienced Business Development  Manager to lead and manage key targeted accounts for our Power Systems (PS) Business within the Power and Grid (P&G) Segment. This role involves developing and implementing commercial strategies to drive growth and maximize the full SE basket capture of the segment.

Your Role – Magic happens when you bring great people together!

Develop and adapt account plans and Go-to-Market strategies to drive growth.
Manage key targeted accounts for Power Systems (PS) Business in the Power and Grid (P&G) Segment, as well as the ecosystem to maximize the full SE basket capture of the segment PAM.
As account owner, have the full responsibility of analysing, developing & adapting account plans, Go-to-Market-Strategies (GTM) and influence channels (SE and those of Customers) to drive growth both in PS as well as across SE basket.
Develop and implement the commercial strategy for the Segment in order to profitably grow the sales of SE products, solutions and services.
Ensure that all SE business within the Segment, regardless of GTM is done in full compliance with local laws & regulations and the company’s Trust Charter, governance, policies and processes.

Qualifications

Undergraduate qualification in a technical stream; postgraduate business qualification preferred.
10+ years of sales experience, with a proven track record in the P&G Segment.
Strong understanding of public and private procurement models.
Technical competence and ability to demonstrate the value of digital platforms.
Knowledge of the P&G system ecosystems within the SADC region.
Ability to ideate solutions and involve the correct resources from early identification to execution.
Strong collaboration skills and ability to drive team goals.
Availability to travel within SA and SADC regions.
Ability to make quick decisions and manage risks.
Experience with corporate governance and customer satisfaction.
Comfortable in a high-performance culture and able to work under pressure.
Ability to coach and mentor junior talent.

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Apply via company website ( ) or

 

Qualifications

Grade 12
Diploma or equivalent in Logistics or Warehousing

Experience

3 – 5 Years experience in similar position
Experience of managing teams within tight quality and efficiency parameters
Proficient in the use of Microsoft Office packages and in particular, Excel and Office
Experience in Quality Systems 
Experience in training/developing staff 
Experience in employee relations 
Experience in performance management systems and methods

Key Responsibilities

Ensure all client containers are received, stored, picked and dispatched accurately and timeously as per agreed KPIs
Ensure the client Container Yard is managed professionally in line with all BIL Safety, Quality, and profitability standards
Ensure the client Container Yard staff receive all regulatory and developing training
Ensure the Fleet are Managed affeciantly and adhere to all SHERQ requirments
Reporting to the FM and the customer

Planning/Co-Ordination:

Plan and co-ordinate, in conjunction with relevant Supervisors as required, the timely execution of daily activities
Meeting customer requirements and expectations and to achieve CNY objectives and KPI’s
Plan meetings according to FMs diary
Provide cover for other teams / other Supervisors during periods of absence, holiday, etc.

Quality:

Be responsible for ensuring that the quality of the product and service within your area is maintained at the highest possible standards for the customer including 5S standards
Ensure ISO 9001 controls and procedures are strictly adhered to.
Meet weekly departmental/team quality targets.
Carry out random quality inspections and ensure full checks are made on all remakes/ repairs/ special orders, etc.
Work closely with the SHERQ department to identify recurring quality problems, agree, initiate and monitor relevant corrective action.

Health and Safety:

Implement the company’s Health and Safety Policy, ensuring safe working conditions and practices within your area of responsibility (e.g. manual handling, use of PPE, safe use of machinery and equipment, stacking & storage, etc.).
Carry out health & safety audits and inspections as required. Record & report findings and take, or follow-up on, relevant corrective action.
Ensure that a high standard of general housekeeping is maintained on a ‘clean as you go basis’.
Ensure that full pre-use & shut down checks are carried out by users of machinery / equipment
Ensure compliance with applicable laws and company policies.

Fleet Management

Management & maintenance of all equipment in the CNY 
Ensure the keeping of a logbook for all vehicles under supervision. 
Ensure daily checks of Material Handling Equipment and reporting thereof.
Perform regular audits on fleet.

Customer & Supplier Liaison

Act as liaison with other departments including Senior Level Management and other facilities as well as Customer and Suppliers.
Customer liaison into resolving queries.
Liaison with Intermodal Service Provider, Warehouses and Production control
Corrective action to be implemented and managed for activities outside agreed parameters.

People Management

Conduct Performance Appraisals as per HR requirements.
Manage absenteeism and ensure BIL code of conduct are understood and not transgressed by
Establish KPA’s for subordinates and manage accordingly. 
General well being of personnel, including discipline.

Reporting

Ensuring that all Reports, Registers, Sheets and Systems are up to date and correct
Esuring that Reports are completed and sent out in accordance with the client agreement
Ensuring Accuracy of information send to customer and management
Compliance of monthly management reports (STATS)
Adherence and maintaining of Operational Excellence
Daily reporting to management of all KPI’s, service failures and/or customer complaints when applicable.
Weekly reporting to management of all KPI’s, service failures and/or customer complaints when applicable.

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Apply via company website ( ) or

 

As an Account Manager at Cisco, you will drive sales goals for Cisco West Africa and MEA while building strong partnerships with senior customer leaders and collaborating with sales, channel, services, marketing, and other teams.

Responsibilities:

This high-visibility role demands strong leadership, motivation, and the ability to encourage teams while advancing Cisco’s market share in Kenya and Nigeria
Leading key sales initiatives and cross-functional teams to drive Sales growth in West Africa, aligning with MEA-TRC and EMEA strategies.
Driving transformation through account planning, value-based selling, and exceeding booking targets while optimizing OPEX and demonstrating market insights.
Implementing Cisco’s vision for customers, adapting to market trends, and encouraging collaboration across teams and regions.
Inspiring teams, developing talent, and promoting innovation to contribute to Cisco’s long-term success.

Who You Are

Passion for combining technologies and services to address specific business needs, with a focus on business impact over technical details.
Ability to engage with all customer levels, from technical teams to CxOs, encouraging positive relationships.
Expertise in crafting engaging, audience-specific proposals and understanding vertical markets, business challenges, and compliance requirements.
Effective collaboration with partners to drive mutual success.

Minimum Requirements

7+ years of extensive experience in technology sales
The candidate must be based in South Africa

Desired Skills:

Excellent presentation skills.
Shown experience in selling technology solutions across areas such as Networking, Security, Collaboration, Data Center, Software, and Services.
Shown success in territory sales and handling commercial accounts.
Strong skills in time management, organization, and negotiation.
Proven ability to make sound business decisions.
Strong sales expertise and competence.
Ability to influence and effectively engage with senior customer executives and key business decision-makers.

go to method of application »

Apply via company website ( http://www.cisco.com/ ) or

 

Key Responsibilities:

Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
Manage and maintain the MD’s schedule and appointments. Arrange and coordinate meetings, divisional/group visits and functions, including booking venues and preparing itinerary, agendas and programmes.
Handle correspondence, including emails and phone calls on behalf of the MD. Organize travel arrangements and itineraries and reconcile expenses for authorisation and assist with the preparation of reports, presentations, and other documents.
Coordinate and prepare executive presentations and packs and conduct research and compile data for decision-making. Liaise with internal and external stakeholders on behalf of the MD.
Handle confidential matters with discretion and professionalism. Maintain an organized filing system of paper and electronic documents.
Custodian of the gifts and hospitality register, manage and lead the Support Services team.

Job Knowledge/Education and Qualifications:

Bachelor’s Degree or National Diploma in Office Administration or equivalent.
Previous experience as a personal assistant or similar role.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
Excellent communication and interpersonal skills. Strong organizational and time-management skills.
Ability to work independently and take initiative. Professional demeanour and presence. Ability to handle sensitive information with discretion.

go to method of application »

Apply via company website ( N / A ) or

 

Principal Accountabilities:

Administration Support

Provide comprehensive administrative support to enhance the productivity of the sales department.
Manage documentation, including filing and maintaining up-to-date information.
Take minutes during meetings.
Compile accurate reports and statistics, such as presentations, proposals, and sales figures.
Respond to general inquiries.
Arrange necessary travel accommodations.
Effectively manage diaries.
Process purchase orders and other expense items.
Book venues and coordinate catering arrangements.

Sales Support

Oversee contractor employment contracts and payments.

Facilities

Liaise with internal departments and external suppliers to resolve issues related to office equipment and maintenance.
Maintain the stock of kitchen, cleaning and stationary supplies.
Ensure adherence to security protocols. 

Reception

Manage the reception area and provide professional service.

Requirements

Qualifications and Experience

National Senior Certificate
Certificate in Administration, or equivalent is advantageous
Minimum of 2 years of administrative experience.
Proven experience in minute taking.
Demonstrated ability to arrange travel bookings.
Proficiency in diary management.
Experience in managing a reception area.
Proficient in Microsoft Office
Strong organisational and planning skills

Apply via company website ( N / A ) or

oxford.mcidirecthire.com

 

Description

Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information;
Communicate with customers both verbally and in writing.

Requirements

Grade 12 or equivalent;
One (1) to four (4) years’ experience in a Call Centre Environment;
Travel or relevant qualification will be an advantage;
Excellent communication in English (speak, read and write);
Solid computer literacy; 
Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.

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Apply via company website ( N / A ) or