Job Region: Gauteng

  • Cisco Meraki Networking Account Executive, SMB – South Africa

    You will: 

    Run the entire sales process from prospecting to close 
    Maintain accurate pipeline management and forecasting, meeting (and exceeding) quarterly sales targets 
    Cultivate, grow and enable partners to successfully close Cisco Meraki business, traveling to territory when required 
    Demonstrate Meraki technology using WebEx 

    Minimum requirements:

    2+ years B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement 
    Business proficient in English  
    Highly effective communication skills 

    Preferred requirements: 

    Technology sales experience

    Apply via company website ( http://www.cisco.com/ ) or

    jobs.cisco.com

     

  • HR Officer Bookkeeper Technical Sales Representative External Sales Representative Internal Sales Representative

    MAIN RESPONSIBILITIES

    Recruitment

    Administer recruitment process
    Advertising positions internally and externally, as required.
    Shortlisting candidates based on position criteria
    Pre-screen candidates
    Conduct Interviews
    Reference checks
    Induction and onboarding
    Additional Ad Hoc Requirements as may be required.

    Training and Development

    Capture WSP & ATR for submission to the relevant SETA.
    Implement and schedule training activities to meet business needs and commercial targets.▪
    Source training providers.
    Record training data on Internal systems. 

    Employment Equity

    Employment Equity Administration.
    Assist with Internal audits as required.
    Complete Progress reviews as required.
    Minute Employment Equity Meetings.
    Additional Ad Hoc Requirements as may be required.

    Industrial Relations

    Provide specialist guidance to management and staff in relation to enabling a sound and harmonious employee relations climate.
    Handle potential minor IR queries/problems before it causes dissent.
    Manage IR matters and ensure fairness, consistency, and compliance with relevant legislation.
    Ensure an effective IR climate prevails with fair practices in the regions.
    Administer disciplinary and poor performance/incapacity/ill health enquiries as required.
    Drafting of charge sheets for enquiries, based on evidence received, if required.
    Arranging of external chairpersons.
    Assist with addressing staff grievances.

    HR administration and reporting

    Assist the HR Manager with capturing of data required for monthly HR Reporting.
    Assist with Document Control of company documents.
    Administer organisational design activities
    Draft and upkeep of organograms.
    Draft and upkeep of job specifications.

    Manage all HR Data.

    Ensure employee files are always up to date.
    Ensure updated staff records are available.
    Personal information is accurately reflecting on SAGE300 People.

    General Administration.

    Data Capturing.
    Filing.
    Archiving of historic documentation.
    General employee assistance as required.
    Assist the HR Manager with any other additional duties as may be required for the effective performance of the department. 

    SHEQ Integrated Management System control

    Ensure adherence to the OHS Act.
    Reporting of Injury on duties to Department of Labour (CompEasy) timeously
    Enable employee engagement through developing and implementing appropriate participation and communication platforms.
    Assist with Internal projects as required by the operational needs of the company.
    Assist with HR required processes for the ISO Certification Project that includes:
    Assist with Management of internal and external Documents with the support from HR Manager and SHEQ Manager.
    Always maintain a high level of customer service levels standards.

    KEY JOB REQUIREMENTS

    QUALIFICATIONS

    1 to 3 Years Diploma in the respective field (NQF 6)

    EXPERIENCE

    Minimum 2 years’ experience in a similar role.
    Relevant Human Resources Administration experience.

    go to method of application »

    Apply via company website ( N / A ) or

     

  • Handyman

    Key Performance Indicators (KPI’s)To maintain the interior and exterior of properties.

    Conduct minor plumbing repairs as required.
    Conduct minor electrical repairs (e.g. fit a new light fitting, change the light bulbs, fix the plugs, etc.)
    Do paint work as required.
    Conduct general maintenance of the building including carpentry, painting, changing of locks, fixing door hinges, etc.
    Ensure that the building is maintained according to the CPA standards.
    Safe keeping of the tools assigned to them.Working conditions:
    Indoors mostly however outdoors work also required. Working at heights will also be required. Carrying of heavy items may be required.
    Mobility required to move between buildings. Own travelling not required.

    Requirements 

    Qualifications & Experience:

    Basic literacy and numeracy required.
    Tradesman certificate advantages.
    At least 2 years’ handyman experience required, including plumbing, painting and electrical work.Skills & Knowledge Required:Basic knowledge of painting, plumbing, electrical work and carpentry.
    General DIY e.g. carpet fixing
    Basic Health & Safety knowledge
    Basic knowledge on the use of tools required to perform duties.

    Apply via company website ( http://www.cityproperty.co.za ) or

    cityproperty.mcidirecthire.com

     

  • Factory Leader Customer Strategy & Planning Assistant Manager – Home Care Customer Strategy & Planning Assistant Manager – Foods Remote Distribution Manager Ice Cream (Exports, BNLS & Independent)

    JOB PURPOSE

    The Factory Leader is responsible for operating a factory as per agreed standards. S/he leads manufacturing activities in the factory to achieve desired service levels on time. The Factory Leader delivers site targets following the supply chain and category strategies including targets on service, costs, productivity, quality, innovation and OSHE.

    WHAT WILL YOUR MAIN RESPONSIBILITIES BE

    Deploy and deliver annual plan and financial results including targets on service, costs, productivity, quality, innovation and OSHE
    Develop long term site strategic plans to the Regional Category and Supply Chain teams
    Lead site to develop and implement continuous improvement plans to deliver site targets –manufacturing performance management
    Manage and deliver the site’s financial results: annual budgets, sourcing Unit result, conversion costs and create programmes to deliver financial results
    Engage and facilitate the implementation of innovations on site, for products, ways of working, service models and supply chain models
    Propose, agree with Category Technology and implement the necessary capital investments to meet the planned production requirements, safety, environmental and cost targets
    Pursue a site long term plan, including restructuring, re-engineering and retrofitting as agreed by VP SC Category; prioritize and plan resources development and deployment
    Ensure that the technical standards of all manufacturing and non-manufacturing fixed assets are maintained.
    Enable the factory operation to achieve high level of Customer Service at optimal cost
    Support Unilever Manufacturing System (UMS) activities and teams by leading the UMS Steering Committee
    Co-ordinate and direct the factory and co-packer operations to achieve the agreed production plans at the specified product quality with optimum labour, energy and materials utilization.
    Ensure Working Capital management systems are effectively used, and deliver inventory targets set with Regional Category Planning Directors and Regional Supply Management Directors.
    Co-ordinate and direct the quality management in line with QA system and ISO 9000 procedures.
    Lead HR policy deployment and implementation on sites, including management of employee relations.
    Ensure effective local stakeholder management and community issues aligned with Unilever policies.
    Guard and ensure the application of all Unilever Policies and governance requirements.
    Lead on initiatives and projects aiming for sites integration and collaborative work along the extended supply chain.
    Lead Supply Planning
    Be the statutory head of factory where there is a legal separation

    WHAT YOU NEED TO SUCCEED

    Experiences & Qualifications

     Relevant Tertiary Qualification or relevant work experience (Bachelor’s Degree in Engineering, Supply Chain Management/Operations Management, Bachelor of Science, or equivalent)
     8- 10 Years experience in Supply Chain (Make/Technology, SHE, Quality are must, additionally Plan, R&D an advantage)

    Preferred:

     FMCG experience
     Ice-Cream, Dairy, Foods & Refreshment
     Factory GCC (in the process of completing or completed)

    Skills

    Strategic outlook
    Stakeholder management 
    Analytical skills 
    Communication skills 
    Relationship building
    Key Interfaces 

    Internal:  

     All SC Departments in the business
     CD / Marketing Team/Finance Department
    Regional Teams (R&D/Category SC/SM)
     HR / Legal/ Corporate Affairs
     Unilever factories and MSO’s

    External:

     Material Suppliers
     Engineering, Utility and Equipment Suppliers, Contractors
     3PL Suppliers, Co-Packers
     Trade Unions
     Local Authorities

    Skills

    Leadership and People Management
    Operational Excellence
    Strategic Thinking
    Financial Acumen
    Health, Safety, Environment, and Quality (HSEQ)
    Supply Chain & Cross-Functional Collaboration
    Digital & Technical Proficiency
    Resilience and Adaptability
    Interpersonal and Communication Skills
    Coaching and Talent Development

    go to method of application »

    Apply via company website ( https://www.unilever.co.za ) or

     

  • Vetting Investigator Talent Acquisition Specialist

    Conduct vetting investigations on all applicants, employees and external vendors to ensure that they are security cleared to company requirements

    Receive pre-employment, promotion and contractor vetting requests and record it on the prescribed spreadsheets.
    Conduct various background checks on all applicants, including (but not limited to) criminal record verification, adverse financial records, SAFPS and REDS enquiries per agreed on timeframes.
    Evaluate information received and make recommendations to the Vetting Manager.
    Facilitate and capturing the fingerprints of vetting applicants.
    Evaluate fingerprint results and make recommendations to the Vetting Manager.
    Schedule interviews with candidates, references and relevant work references.
    Interview identified personnel and/or pre-employment candidates and evaluate information obtained.
    Conduct interviews with all relevant role players (references) within the agreed timeframe.
    Detect potential risks through thorough evaluation and analysis of information gathered.
    Update Vetting spreadsheets as per agreed timeframes.
    Write the Vetting report on all relevant risks, possible threats and concerns identified during the investigation.
    Present recommendations upon all the information gathered, that indicates a possible threat or risk to the company.
    Schedule and conduct follow-up interviews as per investigative requirements

    Truth Verification Tests (TVT) (Polygraph and Voice Stress tests)

    Timeously schedule TVT’s with the candidate.
    Conduct TVT’s according to policy and procedure and legislation.
    Compile TVT report as per the prescribed processes and notify Vetting Manager and HR Officers of the outcome of the tests.
    Schedule and execute follow-up tests where the investigation deems it necessary.

    Provide input into the development and implementation of policies, guidelines, norms, and standards in vetting investigations, including:

    Assist the Vetting Manager in the identification of possible risks or threats and implementing a preventive investigation program.
    Support and communicate effectively with relevant stakeholders to create and maintain long-term relationships.

    Reporting

    Collect and submit vetting related documents to and from external and internal stakeholders and service providers. All documents must be saved as per SBV policies and guidelines.
    Present recommendations to management if the applicant’s security clearance is not recommended or it is withdrawn, and a review is requested.
    Keep records updated on an ongoing basis. 
    Participate in team meetings to discuss new trends, issues, work related concerns, do follow-ups, and give positive input to resolve issues.
    Maintain effective communication channels and systems between relevant stakeholders and SBV.

    Drive the organisation culture

    Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
    Provide leadership to employees within the organization, creating a winning culture and high morale.
    Initiate and lead a culture of performance driven output through shared purpose vision and values.

    Governance and Confidentiality

    Always ensures confidentiality of information and documentation in accordance with company policies and procedures and POPI Act.
    Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
    Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

    Lead as an Ambassador and executor of Change

    Act as a change management architect in periods of change to ensure business continuity.
    Manage the integration of business units into a seamless end to end solution for customers.
    Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
    Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

    Requirements

    Work Experience

    4 years’ experience in vetting investigations.
    Crime scene investigation (advantageous).
    2 years’ Polygraph/ Voice Stress Examiner experience (advantageous).
    Computer Literacy: Microsoft Office Experience including (Word, Excel, PowerPoint, Outlook).

    Qualifications

    Grade 12.
    3-year National Higher Diploma or Degree in Human/Social Sciences (advantageous).
    Completed vetting course through recognized institution (SAPS, SANDF, SSA).

    go to method of application »

    Apply via company website ( ) or

     

  • Assistant Manager Logistics Exports & Parts Supply

    KEY PERFORMANCE AREAS:

    Customer Relationship management (internal/external)
    Manage efficient Service Parts supply to all Export Distributors
    Ensure Service Parts Operations is compliant to Customs Requirements
    Customer query resolution with a sense of urgency
    Customer order management and order stabilisation
    Improvement and adherence to TSAM customer supply related activities
    Promote quality and safety in the work environment
    Measurement and evaluation of key performance areas
    Measurement on distributor orders to identify abnormalities

    QUALIFICATIONS AND EXPERIENCE:

    NQF Level 5 (240 credits on level 8 framework) – Supply Chain Management or International Trade (Import and export) or equivalent
    Advantageous: NQF Level 6 and post graduate qualifications.
    Minimum of 3 years customer facing working experience
    Dealer network experience (Parts and service will be advantageous)
    Understanding Export Business
    Knowledge and Interpretation of Customs Act
    Project Management
    Excellent communication skills (verbal and written)
    PC Literacy: MS office – intermediate to advanced level
    SAP experience will be advantageous
    Customer handling skills

    COMPETENCIES:

    Accurate information gathering and analysis
    Awareness and commitment to our mission
    Awareness of situations and decisiveness
    Communication and sharing of mid-long-term plans
    Establish framework and systems for organisational learning
    Creation of Innovative Vision
    Attention to detail

    Apply via company website ( http://www.toyota.co.za ) or

    jobs.toyota.co.za

     

  • Senior Specialist – Network Security Managing Director – Bayobab FibreCo South Africa

    Responsibilities

    The Network Security Senior Specialist will be accountable to achieve the following objectives:

    Technical Excellence 

    Develop and design Cloud Security Architectures (e.g., people, processes, technology);
    Responsible for the implementation of technical architectures for group wide risk mitigation of key risk areas on MTN Cloud and legacy Solution Stack, including security monitoring, cloud security assurance, group policy and vulnerability management;
    Assist OPCOs with cloud and legacy technical security solution designs and implementation 
    Determine a holistic view of technical security requirements on Cloud Solution Stack by evaluating current security operations and requirements; researching security standards; studying architecture/platform; identifying integration issues and preparing cost estimates;
    Evaluate integration points to ensure they provide adequate protection for the processing, transmission, and storage of transactions
    Ensure a standardized and aligned approach driven from Group Information Security for security architecture across the MTN footprint.

    Operational Delivery

    Assist Senior Management to develop and implement the overall cloud security architecture requirements and framework, overarched by the business risk strategy;
    Responsible for the development and implementation of the cloud security architecture roll-out definition and actualization via third parties;
    Roadmap definitions for cloud security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements.
    Responsible for the implementation and ongoing compliance of key Cloud Security Solutions
    Responsible for the implementation of Cloud Firewalls, WAFs, IPS, Network Segmentation tools and related process controls to address Network Security in the cloud and Shadow IT risks, in co-operation with the Cyber Defence, GRC and programs teams.
    Perform best-practices risk assessment and Security Quality Assurance of the MTN Cloud Platforms in co-operation with the Governance Risk and Compliance teams.

    Budgets

    Assist with management of divisional budgets in line with business objectives and facilitate forecasting;
    Manage project initiative budgets in line with business objectives; and
    Drive initiatives that will ensure that the “cost of operations” are reduced, in line with a least cost operating strategy stemming from the business drivers.

    Role Dependencies

    Active support from the Group CTIO; Executive: Information Security
    OPCO LISO’s, Regional Coordinators, Governance Forums, Audit Committee, Internal Auditors, Business Risk, Compliance
    Deep understanding of the MTN business strategy 
    Understanding of the OPCO technology, business and regulatory context
    Timely decision making and reporting 
    Alignment of OPCO and Group strategy initiatives
    Collaboration

    Responsibility towards: 

    Key customers: MTN OPCOs, Group Information Security, Group Technology 
    Key suppliers: Key Technology Partners, Alliance Stakeholders, Relevant Industry Bodies

    Qualifications
    Education:

    4 year Engineering/ Information Science Degree
    Masters in Information Science is preferred
    Industry/Certifications
    CISSP, CISM, CCSP certification (one of)
    MCSE: Security (advantageous)
    MCSE: Cloud Platform and Infrastructure
    Microsoft Azure , Google Cloud courses (advantageous)

    Experience:

    5-8 years of relevant work experience in IT Security /Core Network/ IP Networks/ Cloud technologies.
    Experience in designing and implementing organization wide network security policies and features in the Telco environment. 
    Experience in managing and implementing large scale network security projects. Implementation of proactive measurements against new threats. 
    Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges
    Advanced working understanding of the Information Technology environment of a mobile network operator.
    Experience in working across diverse cultures and geographies (advantageous)
    Experience working in a medium to large ICT / Telecommunications organisation 

    Other:

    Regional and International Travel obligations

    go to method of application »

    Apply via company website ( http://www.mtn.com ) or

     

  • IBD Ops Team Lead

    Job Description
    Hello Future IB Operations Specialist Team Lead 

    RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. 
    United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
    Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
    To ensure the smooth running of investment banking operations processing teams ensuring SLAs are met, and quality is maintained across the department. The Team Leader must demonstrate effective prioritising of actions and monitoring of team resources to ensure that client deadlines are met. The Team Leader will develop staff in their team, conduct performance appraisals for the team, identify weaknesses and deliver coaching and mentoring in areas which may require improvement.

    Are You Someone Who Can:

    Creates solutions to meet customer demands.
    Track record of improving efficiencies, automation
    Power Bi experience
    ​Deliver internal and external customer service excellence through adherence to quality service standards.
    Understanding of overall and specific risks within the process, controls – able to mitigate such risks and other risks, in supporting the business. Document the open risks, assess magnitude and formulate actions.
    Ensure risks, controls, procedures and enhancements are documented / updated appropriately and sit within the remit of applicable policies. Encourage transparency within the onshore and offshore teams in highlighting and escalating gaps / issues / outliers.
    Able to provide the leadership to the team for running the on-boarding/rolling review or transaction processing on a timely manner or ahead of schedule.
    Able to attract, train and retain talent in the team and work proactively on developing individuals within the team to take additional responsibilities.
    Able to provide proper guidance to the team on required standard and ensure delivery of quality review without major defects.
    Understand and clearly document work drivers for the Operations team and use the map and measure process to drive productivity.
    Ensure client information and documents are validated & updated correctly on the systems for seamless feed to other internal systems and reporting (Internal, regulatory etc.)
    To monitor and manage the new accounts in the pipeline based on priority / agreed SLA; and rolling review accounts in the pipeline without overdue.
    Continuously work with Finance, Compliance, Legal, Business on completing KYC and client information updates.
    Identify system / process enhancement focusing on controls and efficiency and work with different stakeholders to implement.
    Ensure full understanding of customer needs to deliver a quality service.
    Ensure customer service solutions are aligned to the business operational plan, Organisational values and service standards.
    Communicate how customer service solution will be implemented and secures buy-in.
    Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
    Ensure resolution of customer queries and complaints timeously and ownership of issues.
    Analyse customer feedback to help improve customer service and propose ideas to improve customer service.
    Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
    Compile reports that track progress and guide business to make informed decisions.
    Participate in planned activities that are appropriate for own and employee development.
    Manage team performance in achievement of business objectives.
    Display and encourage an appreciation of teamwork and inclusivity.
    Develop, encourage and nurture collaborative relationships across area of specialisation.

    You Will Be An Ideal Candidate If You:

    3 to 5 years’ experience in a similar environment, of which 2 years ideally working at a similar level in financial service, corporate banking, global markets or private banking
    Degree: Bachelor of Commerce

    You Will Have Access To:

    Opportunities to network and collaborate
    Challenging Working
    Opportunities to innovate 

    We Can Be a Match If You Are

    Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to
    Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it

    Apply via company website ( https://www.rmb.co.za/contact ) or

    firstrand.wd3.myworkdayjobs.com

     

  • Funds Transfer Pricing Manager

    Job Description

    To control and manage funds transfer pricing  across FirstRand Group and the in-country subsidiaries
    Act in ways consistent with FRG’s shared values and service standards
    Build sound relationships with all stakeholders, displaying sound abilities to communicate at all levels
    Demonstrate consistency in applying FTP framework as well as formal and ongoing training to promote a better understanding of FTP across the Group
    Engage with business units to adjust quotations within agreed FTP parameters
    Respond with urgency in handling problems, queries and complaints, displaying judgment in knowing which problems require escalation
    Collaborate with colleagues to achieve business objectives
    Continually assess current process and systems in order to drive innovation and efficiencies across department
    Demonstrate knowledge of different loan structures to price cashflows as per pricing and breakage cost calculators
    Engage with finance to discuss results, minute issues for action, evaluate progress on projects and ensure that the results for each strategy are reasonable and within expectations
    Ensure that rates have been applied correctly post monthly GL runs including that FTP results are reasonable and that various systems are in alignment
    Manage projects successfully
    Monitor mismatches and take corrective action where thresholds have been exceeded with in-country Treasurers
    Oversight of the entire FTP function for FRG and its in-country subsidiaries
    Prepare monthly Group Treasury FTP reports for relevant areas, prepare the FTP section for the quarterly ALCO report and collate monthly FTP rate files to be applied to the system
    Send out FTP rates to the subsidiaries to incorporate into their FTP processes and applied on all systems; analyze and query the daily integrity of rates
    Effective teamwork, self-management and alignment with Group values
    Provide mentorship to team

    Apply via company website ( N / A ) or

    firstrand.wd3.myworkdayjobs.com

     

  • Business Intelligence Developer Project Manager Credit Risk Manager (ABF) Product Analyst (Asset Based Finance)

    Job Description

    To Implement the Information Management strategy and translate tactical strategy in actionable goals; to provide expertise in the design, development and maintenance of sourcing data and loading it into the data warehouse; and to design and develop strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self-service insights and reporting.
    Interpret the source to target mapping to be used to extract data from various sources.
    Convert data into meaningful information that is stored in a data warehouse that can enhance the effectiveness of business decisions.
    Implement the Information Management strategy aligned to Group Information Management (IM) Strategy and ensure execution of strategy and plans.
    Translate tactical business strategies into actionable goals and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
    Align processes and systems to Group platform strategy and requirements.
    Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
    Support and implement a cycle of medium-term improvements to drive profitability and strategic objectives through BI.
    Implement suitable data management practices to ensure the quality and integrity of the information assets, including master data management.
    Ensure ongoing efficiencies driven by a culture of sharing “build once and build for all” as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
    Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.
    Provide additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies.
    Interpret the source to target mapping to be used to extract data from various sources.
    Convert data into meaningful information that is stored in a data warehouse that can enhance the effectiveness of business decisions.
    Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
    Liaise with business on issues related to project and resolve accordingly.
    Develop business solution based on source to target mapping and business requirements specifications (BRS).
    Perform unit testing.
    Ensure involvement in the solution life cycle, which includes, designing, testing, implementing and validating the overall solution.
    Evaluate against the delivery of solution according to the business case for the specific solution to ensure that the proposed benefits are realized.
    Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
    Provide thought leadership and expertise in area of specialization.
    Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
    Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
    Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
    Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
    Monitor customer feedback reports and align processes to maximise efficiencies.
    Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
    Ensure implementation of relevant policies, governance, and practice standards across the business.
    Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
    Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
    Develops an understanding of risks and risk management approaches.
    Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
    Educates others and makes suggestions for improvements.
    Networks and participates in specialist risk forums where required.
    Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
    Develop and implement an area operational plan in achievement of Business objectives.
    Develop, encourage and nurture collaborative relationships across area of specialization.
    Ensure full understanding of customer needs to deliver a quality service.
    Propose ideas to improve customer service.
    Participate in planned activities that are appropriate for own development.
    Control expenditure and identify process improvements to contain and reduce costs.
    Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
    Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
    Creates solutions to meet customer demands.
    Deliver internal and external customer service excellence through adherence to quality service standards.

    go to method of application »

    Apply via company website ( http://www.wesbank.co.za ) or