Job Region: KwaZulu-Natal

Job Description

Are you a driven and experienced Sales Team Leader with a passion for building high performing teams in a fast-paced call centre environment?
We are seeking a Sales Team Leader based in Umhlanga who can take ownership, inspire performance and deliver measurable growth.

About the Role

This is a hands-on leadership position for someone who thrives in a call centre environment. You will be responsible for leading, developing and motivating a team to consistently exceed targets while maintaining a strong and positive work environment.

Key Responsibilities

Lead, manage and develop a high performing call centre sales team
Coach and mentor team members to achieve and exceed targets
Monitor performance and implement strategies for improvement
Work closely with business owners on growth and performance strategies

Requirements

Minimum 5–10 years experience in a call centre environment
Proven track record of successfully leading and developing teams 
Strong leadership presence with the ability to lead from the front
Demonstrated ability to motivate, coach and develop individuals into top performers
Results-driven mindset 

Package & Remuneration

Salary: Highly negotiable, depending on experience and proven performance.

Apply via company website ( https://www.theunlimited.co.za/ ) or

exhilarategroup.simplify.hr

 

Description

Digital, Data & AI Enablement

Leverage HR technology, analytics, and AI-enabled tools to improve decision-making and operational efficiency.
Identify opportunities to automate and optimise HR processes using AI and digital solutions.
Execute HR projects across the company within specific timeframes.
Partner with HR and business teams to embed responsible and ethical use of AI in people practices.

HR Strategic Alignment

Lead disciplinary processes, grievance management, and dispute resolution in line with legislation and best practice.
Represent the organisation in formal ER processes where required (e.g. hearings, conciliations, mediations).
Participate in the provision of HR policy and procedure guidance and coaching.
Act as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labour market and general developments that could impact on the human resources in the area of responsibility.
Participate in the design transformation and change programmes.
Contribute to the development of progressive HR policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation.
Support the provision of strategic advice and ongoing support on employee relations issues, dispute resolution and industrial advocacy including managing escalated or complex cases.
Design effective employee relations, retention, and rewards programs.
Understanding the organization’s goals and strategies to align HR initiatives accordingly.
Implement strategies relating to the recruitment, development, engagement and provide general HR support of employees in the area of responsibility and/or stakeholder group.
Deal with employee relations issues within the assigned business unit.

Stakeholder Engagement

Contribute to the provision of HR related advise across the generalist range of the role.
Implement the company’s people plans by working closely with internal stakeholders to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture.
Analyse complex trends and metrics in partnership with the relevant stakeholders to develop solutions, programs and policies.
Working across multiple teams to ensure HR practices support their specific objectives.
Work with the talent acquisition team to ensure the execution of the full recruitment cycle plans and talent sourcing strategies.
Partner with the relevant stakeholders to support and execute HR initiatives for all aspects of human resources.

Continuous Improvement and Risk Management

Identify opportunities to streamline HR processes and improve efficiency.
Identify and address potential HR risks to protect the organization from legal and reputational harm.
Ensure compliance with all relevant HR legislation

Requirements

Bachelor’s degree in HR Management or similar qualification
Advanced degree in HR Management or similar qualification advantageous
Human Resources Professional certification

Experience

Experience representing the organisation in external forums (e.g. CCMA or equivalent bodies) advantageous
Proven ability to advise leaders on ER strategy and risk mitigation
Experience leveraging HR technology, analytics, or AI enabled tools to improve people outcomes (advantageous)
Exposure to digital transformation or automation initiatives within HR
At least 7 years’ experience in a similar role.
Excellent experience delivering and implementing innovative HR solutions that meet company needs
Excellent experience with operational and strategic HR service delivery
Excellent experience implementing workforce plans that reflect organisational/departmental need
Proficient in HR technologies including experience in HRIS, and E-recruitment systems
Excellent experience with HR metrics
 Excellent experience leading and delivering complex people projects and initiatives with specific deadlines

Apply via company website ( http://www.ignitiongroup.co.za/ ) or

.mcidirecthire.com

 

Responsibilities

Research 

Conduct in-depth user research, including user interviews, surveys, and competitive analysis.
Identify the potential users of the system in terms of geographic location, financial standing, culture, language and other factors.
Analyse what users are saying to reveal their user goals.
Analyse qualitative data and provide recommendations.
Present the data in ways that can be used to drive design: a) personas, b) user stories, c) user journey maps
Critically evaluate any previous user research and start your own research where appropriate.
Perform Synthesis and Ideation.
Identify the correct objectives and criteria for decision making.
Identify and ask the correct questions and leverage those people who ask the correct questions.
Hold focused idea generation sessions, with appropriate time limits.
Set expectations and direct/focus the discussion.
Be open to ideas which challenge existing views/opinions.
Avoid group thinking and other biases. 

Information Architecture/Design

Develop and refine information architecture, conducting user flow analysis and information hierarchy.
Define meta data which may assist the organisation with better design decisions.
Establish the flow between a user and the solution to ensure shortest route to completion (user tasks).
Uncover and describe users’ patterns of usage/behaviour.
Organise, structure and label content, functions and features for the product in a logical and meaningful manner.
Make recommendations between different design patterns for organising content (such as faceted navigation, tagging, hub and spoke, etc).
Develop a controlled vocabulary for both development and users.
Analyse data for outliers and take appropriate action.
Run online and offline ticket/card sorting sessions, so development can prioritise improvements beyond merely technical and business requirements.
Understanding of user socio-cultural – time – historic – geographical – physical – markets – use – task. 
Ensure the design is useful and accomplishes user goals, including non-practical benefits.
Use fundamental principles of visual design (like contrast, alignment, repetition and proximity) to de-clutter user interfaces.
Ensure the user can effectively and efficiently achieve their end objective with the shortest possible route
Ensure the user can easily find and complete their task/objective in an increasingly complex and varied product offering.
Ensure the user experience is credible with feedback, confirmations and appropriate messaging
Ensure the brand, image, identity, aesthetics and emotional design of the solution is desirable: appropriate typography – grids – page layouts – colour palettes – icons – organisational branding.
Ensure the design is accessible to users who may not have a full range of abilities, this includes impaired vision, hearing loss, motion impaired or learning impaired.
Plan and schedule user experience development in consultation with developers and project managers/scrum masters.
Constructively critique the work of team members, taking into consideration longer term relationships. 
Explain and evangelise the cost-benefit of user experience activities with development and management
Lead the multidisciplinary team in terms of user experience and design by making appropriate and well thought out decisions.
Ensure the team remains engaged and involved with providing the optimum user experience.
Promote ongoing professional development of the team in UI/UX.
Complete Prototyping.
Translate ideas into interactions by developing prototypes and simulations.
Choose the appropriate fidelity of prototype for the phase of design.
Use fast iteration models to generate rapid turn arounds.
Create paper prototypes where needed.
Properly explore the design space before deciding on a solution.
Create interactive electronic prototypes where possible.
Perform Usability Evaluation.
Choose the most appropriate evaluation method: formative v summative test – moderated v unmoderated test – lab v remote test – usability testing v expert review – usability testing v A/B test – usability testing v survey 
Interpret usability principles and guidelines and use them to identify likely problems in user interfaces.
Understand how to design an experiment and how to control and measure variables.
Plan and administer different types of usability evaluation.
Log the data from usability evaluations.
Analyse the data from usability evaluations.
Measure usability and prioritise usability challenges. 
Create high-fidelity interactive prototypes for user testing and stakeholder review.
Design interactive elements, animations, and micro-interactions for a more engaging user experience.
Lead the development of design style guides and maintain design consistency throughout projects.
Collaborate closely with developers and other cross-functional teams to ensure successful design implementation.
Champion a user-centered design approach, incorporating user feedback into design decisions.
Contribute to the design of responsive and adaptive interfaces for various platforms and screen sizes. Mentor junior designers and assist in their skill development.
Manage multiple design projects, from concept to delivery, and coordinate with cross-functional teams.
Stay current with industry best practices, design trends, and emerging technologies.
Collaborate with stakeholders to align design strategies with business objectives.

Perform Technical Writing

Always keep the user of the documentation in mind, so that ease of comprehension remains your top priority.
Plan your purpose and scope of your writing before beginning.
Set goals and timelines and communicate them.
Ensure you follow established templates, styles, formats, and expectations.
Draft a high-level outline covering all topics, then fill in specific content and supporting graphics.
Review your drafts to ensure you have achieved accuracy, conciseness and the required levels of comprehension.
Publish and deliver the documents on time.
Define UI/UX requirements into tasks/tickets for the development team in a manner the development team understands.
Test the target audiences understanding and refactor as appropriate.
Choose the right kind of document for the situation.
Write content in the tone of voice that matches the organisation’s identity or brand.

Review and Refine the UI/UX Experience

Liaise with stakeholders and manage expectations.
Ensure organisational product/solution is competitive and relevant.
Where possible ensure organisation leads the market in terms of UI/UX.
Measure and monitor the effect of UX on product/organisational success.
Refactor designs and plans as required.

Perform Testing

Test internally for inconsistencies between what as expected and what was delivered
Provide development appropriate feedback
Ensure changes are implemented before “go-live”
Take a lead role in usability testing and expert reviews to improve overall product quality.

Living the spirit

Take ownership of your work: Act responsibly and proactively in your role. Embrace new challenges and be willing to take on tasks that may be outside your comfort zone.
Seek opportunities for improvement: Be open to feedback and continuously look for ways to enhance the user experience. 
Embrace creativity and innovation: Approach each project with a sense of excitement and a willingness to think outside the box. Try new design techniques, explore cutting-edge technologies, and stay up to date with industry trends to keep your work fresh and engaging.
Be open to change: Embrace change and adapt to evolving user needs and technology. Treat every project as a unique journey with its own challenges and discoveries.
Infuse your personality into your work: While adhering to design principles and user-cantered practices, inject your unique style and personality into your designs. This can help create memorable and authentic user experiences.
Promote inclusivity and diversity: Ensure that your designs and user experiences are inclusive and respect the diversity of your user base. Encourage a culture of respect and appreciation for different perspectives within your team.
Collaborate effectively: Work closely with cross-functional teams, including developers, product managers, and other stakeholders. Communication and collaboration are key to delivering a seamless user experience.
Value different skills and perspectives: Recognise that everyone on the team brings unique strengths and expertise. Be open to learning from others and sharing your knowledge to collectively achieve your goals.

Qualifications

2-4 years of experience in UI/UX Design.
BSC Degree in Computer Science / Web Design Certificate.
Completed SASS Course on Udemy (https://www.udemy.com/course/sasscourse/). (Preferred).
Knowledge in the Adobe Suite.
Proficient in cross browser development.
Experience in Bootstrap 3 + 4. (advantageous).
Experience in Javascript. (advantageous).
Graphic Design and Wireframing Tools (Figma, Sketch, Adobe XD – proficiency in one or more).
User research and testing tools – experience in conducting and analysing user research.
Strong attention to detail.
Basic familiarity with usability testing tools and user surveys.
Basic understanding of HTML/CSS for collaboration with developers.

go to method of application »

Apply via company website ( N / A ) or

 

Your Mission

Directing and supervising a shift-based operational team within the recovery plant.
Actively participating in operational and governance forums such as Gatekeeping and SHEQ meetings to ensure effective communication and alignment.
Recommending maintenance activities, upgrades, or equipment replacements to improve plant performance and reliability.
Planning and coordinating daily operations to ensure efficient utilisation of raw materials, energy, and manpower.
Managing and controlling production activities, including start-ups, shutdowns, operational checks, logging, and data trending to maintain product quality and plant reliability.
Assessing and responding to abnormal plant conditions to ensure stability and smooth operations.
Evaluating employee performance against role requirements and providing regular coaching and mentorship.
Facilitating on-the-job training as well as coordinating external training opportunities where required.
Continuously reviewing and adjusting employee roles and responsibilities to align with operational needs.
Monitoring, guiding, and evaluating team performance against objectives and standards of conduct to maximise output.
Applying and enforcing all SHEQ requirements within the section.
Monitoring performance against SHEQ standards and addressing deviations promptly.
Investigating safety and environmental incidents, identifying root causes, and implementing corrective actions.
Ensuring excellent housekeeping standards are consistently maintained.
Overseeing the completion of Behaviour-Based Safety (BBS) observations in line with mill targets.
Controlling and monitoring adherence to approved budgets, including fixed costs, renewals, overtime, and manpower expenditure.
Maintaining effective communication with internal and external customers and suppliers.
Responding promptly to customer feedback and implementing corrective actions when required.

Your profile

Matric (Grade 12) essential.
N4 in Supervisory Management or equivalent leadership.
National Diploma in Pulp and Paper, Chemical Engineering, or a relevant Trade Test.
BTech in Pulp and Paper or Chemical Engineering will be advantageous.
Minimum of 5 years’ experience in recovery and evaporator operations within a manufacturing environment.
1–2 years’ experience in a supervisory or acting supervisory role will be advantageous.

We offer:

Location: 7 Western Arterial, Alton, Richards Bay, 3900.
Duration: Permanent.

Benefits:

Health benefits
Learning & Development

Apply via company website ( http://www.mondigroup.com ) or

digroup.com

 

Purpose of Role

The CRC role is a contract time-determined, full-time hours role in MMS/Infusion Systems and will cover the Infusion portfolio

The Clinical Resource Consultant will:

Act as an expert in IV therapy for the MMS Infusion device portfolio with an emphasis on hands on training for clinicians 
Take overall responsibility for all clinical aspects of the portfolio within the assigned geography and provide pre- and post-sales support in a clinical, training and educational capacity.
Effectively leverage their clinical and product knowledge to advance sales opportunities as they relate directly to customer needs.
Flexibly support the sales team, acting as an expert, advisor and troubleshooter.
Working in partnership with customers, the Clinical Resource Consultant will advocate best clinical practices for the portfolio, with particular emphasis on the correct selection and use of intravenous administration lines.

Role Key Elements:

The primary responsibility of the Clinical Resource Consultant is to support the sales team with clinical support, which may include but is not limited to the following key areas:

Attainment and maintenance of clinical expertise in all aspects of IV therapy across Care Areas, to deliver reliable information and education to customers and associates.
Offer clinical and technical support to customers and internal teams.
Develop peer-to-peer clinical relationships with key customers.

Main Responsibilities:

Attainment and maintenance of clinical expertise in all aspects of IV therapy across Care Areas, to deliver reliable information and education to customers and associates.
Ongoing clinical development / updates to keep up to date with clinical practice and pertinent guidelines.
Offer scientific & clinical/product support to customers, internal teams & distributors teams
Troubleshoot and answer clinical queries as required in an appropriate manner
Report product complaints as needed. (As soon as possible, and at a maximum within 48 hours)
Support sales team members as appropriate.
Provide feedback following field visits, so a support plan can be implemented.
Attend MMS exhibitions as requested to support sales-booth staff.

Dataset Management & Systems Enablement

The CRC will be responsible for establishing, maintaining, and governing a centralised archive of all customer datasets per account.
A laptop will be issued (Windows-based) with the required operating system and software will be provided to ensure the CRC can perform all dataset-related responsibilities effectively.
A dataset repository already exists; however, customers frequently request updates, refreshes, or modifications based on evolving clinical and operational needs.

The CRC will: 

Consolidate existing datasets into the central archive.
Ensure datasets are available to internal and external stakeholders as required.
Proactively engage with customers and internal stakeholders to design, develop, and update datasets in line with business and clinical requirements. 
48-hour turnaround expectation refers to:
Acknowledgement of request.
Confirmation of scope.
Communication of a clear execution plan and delivery timeline.

Driving Set Utilisation (Commercial Enablement)

The CRC will work closely with the commercial and sales teams to:

Define minimum requirements and success metrics for increasing set utilisation.
Align on priority accounts where targeted pull-through strategies are required.
Execute agreed utilisation growth plans and track outcomes consistently.
This role is critical in closing the gap between device deployment and optimal consumable utilisation.

Market Shaping & Clinical Leadership

The CRC will lead and support the clinical market-shaping agenda through:

Structured clinical engagements.
Education and best-practice alignment with both new and existing customers.

The CRC will act as the clinical custodian and trusted advocate for the Medication Management Solutions (MMS) portfolio, including:

Infusion systems.
Sets and consumables.
Dispensing and broader MMS solutions where relevant.

Strong clinical leadership and subject matter expertise is required to:

Influence adoption.
Shape clinical practice.
Support market development aligned to strategic objectives.

Requirements

Essential Qualifications and Personal Skills and Attitudes:

Registered Nurse (preferably experienced or qualified Critical Care Nurse) minimum five-years of experience.
Proficient in MS Office.
Excellent clinical knowledge and familiarity with infusion devices.
Preferable teaching/training experience.
A strong desire to develop the skills and knowledge of others.
Confident in giving presentations to small and large groups.
Demonstrates excellent communication skills that work effectively with all levels of customers.
Well organized, able to prioritize appropriately, and displays good time management skills.
A reliable and supportive team player.
Be available to work outside normal working hours/away from home as deemed necessary (above 60% of time on occasions).
Must maintain and provide timely and complete reports of activity as required.
Must maintain and share a 6-week schedule with the Sales and Marketing Manager.
Must follow Company policies and procedures.
Language: Fluency in English (Speak, Read, Write) A local language will be beneficial.

Key Performance Measurements for the Role:

Clinical Training & Education

Deliver high-quality clinical training on MMS infusion devices to customers in the assigned territory.
Minimum 8 training sessions (or as scheduled) per month with post training evaluations.
Ensures correct clinical application of devices and supports business growth.
Improve clinical competence and confidence of end-users.
Achieve attendee average ≥ 4/5 in training evaluations and ≥80% pass rate on competency assessments.

Installations & Clinical Support

Support installation and clinical adoption of infusion devices.
Work within cross-functional coordination and project planning.
Ensures customer’s clinical readiness post-installation.
Leverage follow-up visits and remote support.

Clinical Expertise & Professional Development

Stay updated on IV therapy, infusion systems, and relevant guidelines.
Ensures credibility as a clinical expert.
Responsiveness to Customer Queries
Address clinical queries and support requests promptly.
Average response time < 48 hours.
Escalates customer complaints as soon as made aware, and within a maximum time of 48 hours.

Issue Resolution

Efficiently resolve clinical issues with minimal escalation.
Utilize troubleshooting guides and technical collaboration.
Enhances customer satisfaction and reduces downtime.

Apply via company website ( N / A ) or

salesworx.zohorecruit.com

 

Description

We are hiring!

At Sappi, we are a leading global provider with a reputation for delivering high-quality sustainable Woodfibre products and solutions for the global markets. We lead through our values centred around safety, integrity, courage, making smart decisions which we execute with speed. We are seeking unique people who believe in fostering a diverse and inclusive and safe environment.
We’re on the lookout for an experienced Draughtman to create detailed engineering drawings of machinery and plant using computer software to convert the concepts and plans of mill engineers into technical drawings which assist in the seamless implementation of new projects, modifications, and additions within the Mill.

As a Draughtsman, you will be responsible for:

Complete an on-site inspection of the proposed work area and collect all relevant information by taking measurements and photographs of the work to be completed
Inspect the position of the existing equipment or pipework to determine if the new installation can be completed without interference or disruption to the existing plant
Assess the proposed concept and ensure the instructions are clear by communicating with the plant representative at all times
Liaise with engineers and fabricators with the knowledge of the chief draughtsman to make the necessary improvements on designs and identify ways to make the design stronger, safer, and more cost-effective
Assign a suitable number to the drawing to be created and enter it into the  drawing register and database with the correct drawing title
Plan work to be completed according to the lead times set by the engineer requesting the work to submit drawings within the time frames
Create technical drawings for all engineering disciplines on purpose-designed machinery and as-built equipment using Autocad, Inventor, or Plant 3D on a daily basis
Create drawings as requested for piping, isometrics, bill of materials, plant layouts, structural, electrical, instruments, and mechanical parts, which are error-free, legible, and easy to understand
Prepare a material take-off list with clear specifications of quantity, sizes, and material of construction required for tender purposes
Complete drawings on time according to set Sappi standards and specifications
Use creative sense to sketch and create drawings as per requirements outlined, if no concept exists, and refer for approval by the chief draughtsman and the requesting engineer
Deliver drawings on time, adhering to customer requirements to prevent customer complaints and comebacks
Review the final drawing and cross-check to identify any errors or oversights using the necessary checklists to assist
Update flowsheets (P&ID) of specific installations, describing all equipment in the plant
Modify drawings daily for plant, electrical, and instrument machinery on Autocad
Update and input information on the  Data view system regularly to ensure data is accurate and always available for use
Provide a service to the mill by creating PDFs and prints of drawings to be issued by the Chief Draughtsman to Engineers, Buyers, and contractors
Align all drawings created to approved standards of fabrication and safety, including the Occupational Health and Safety Act (OHSA).

What are we looking for?

NQF level 5 (N5 in Draughting, Engineering studies, or related equivalent)
3 years of relevant experience in an engineering environment
Plant 3D piping would be advantageous
Proficient in the use of AutoCAD
Computer-literate in MS Office suites 

What’s in it for you? 

Opportunity to work within a global organisation that continues to thrive in a rapidly changing world even after 80 years of existence
Learning and development programmes to fast-track your career within Sappi
Opportunities to travel (dependent on the role)
Market-leading leave benefits
Employee wellbeing benefits

Apply via company website ( http://www.sappi.com ) or

www.sappi.com

 

Description

Pentravel, a division of Cullinan Holdings, is a leading leisure travel company, and are seeking dynamic Sales and customer-oriented Travel Consultants to join their teams in Durban. As a Pentravel Travel Consultant, you’ll be responsible for providing exceptional service and expert advice to travellers, creating bespoke travel itineraries, and booking all components of their trips. You’ll also be responsible for achieving sales targets and contributing to the overall profitability of the business. If you have a passion for travel, excellent communication skills, exceptional sales experience and the ability to work well under pressure, we want to hear from you.

Responsibilities

Build and maintain strong relationships with customers to ensure repeat business and referrals
Design and sell customized travel itineraries to meet individual travel preferences, budgets, and needs
Provide expert advice on travel destinations, including visas and travel insurance
Maximize sales opportunities through upselling, cross-selling, and promoting the company’s preferred partners
Maintain accurate records and client details, using the company’s operational systems
Manage customer complaints and queries in an efficient and professional manner
Keep up-to-date with industry trends

Requirements

Minimum of 1 years’ experience in a sales and target driven role
Excellent communication skills, both written and verbal
Strong sales and customer service skills
Ability to work well under pressure and to tight deadlines
Proficient in the use of reservation systems, such as Amadeus is advantageous
Passion for travel and knowledge of popular travel destinations
As this is retail travel, the ability to work weekends and public holidays (on a roster basis) is needed.
We will be recruiting in line with our employment equity obligations

go to method of application »

Apply via company website ( https://www.pentravel.co.za ) or