Job Description
Areas of Responsibility:
Portfolios responsible for : Endoscopy and Urology
Responsible for the sales of the Endoscopy and Urology range of products, including maintaining and growing existing business and expanding of sales within the assigned territory.
Scheduling and attending appointments with existing and potential customers;
Demonstration of products to Clinical personnel;
Completion of weekly planner and activity report for submission to direct Manager;
Achieving Sales Targets;
Responsible for networking with and development of relationships with new customers and managing existing customers;
Counting and management of consignment stock;
Requesting and following up on quotations;
General Administration associated with the position;
All activities to be recorded on Force Manager CRM.
Marketing
Assist the National Product manager with Journal clubs, workshops/ VISTA meetings and various conferences as needed;
Assist the Sales Managers with the Sales budgeting per territory for the SBU;
Effective implementation of tactical and strategic plan;
Effective marketing activities including congresses and customer workshops and educational events;
Daily calls to customers and new prospects;
Effective promotion of all products offered
Sales Knowledge to allow for effective selling of product features and benefits;
Evaluation, analyses and report on Competitors’ products, drive strategies and driving appropriate business responses.
Customer Relations
In your product and marketing capacity establish a network with the stakeholders in the Hospitals: Physicians and Key Opinion Leaders.
Build and maintain strong relations with all stakeholders, including customers, payors, government and employees in representing our full line of products and services;
Attending to appointments with Customers and prospects;
Gather customer requirements in cooperation with Sales managers to ensure customer satisfaction;
Assist when needed with Successful congresses and training workshops;
Assist with Identifying the correct customers to attend product training to ensure an ROI;
Manage relationships with all customers, prospects and key opinion leaders where needed;
Maintain good relations and communication with internal customers i.e., Customer Services, Finance Department, Logistics and Management;
Utilising customer profiling and mapping tools to grow product families according to customer need but in line with our business strategy and focus products.
Sales Reports and Administration
Achieve monthly and quarterly sales budgets for the SBU;
Achieve annual sales budgets per SBU;
Assist where need to attend to Daily Ariba/Trade world, tender input and quote requests;
Expense claims handed in on time as per the schedule received from Finance with correct cost allocations;
Monthly reports to the Sales Manager submitted before 5th of the month;
Weekly call reports and Weekly call planners to be recorder on Force Manager and to be sent to the Sales Manager;
Compliance to regulatory SOP’s, SA Regulations and Code of Business Ethics;
Maintain the Company’s ethical position. Effectively communicate and manage Company business conduct policies.
Training
Sales Consultant Role
Maintain a high level of motivation to ensure marketing function is well implemented;
Preparation and conducting of presentations at Sales Consultants’- and management-meetings;
Assist Sales Managers with product queries and/or technical/clinical application information;
Manage your portfolio by living the company values.
Training Events
Identify and implement educational events for customers to achieve growth;
Manage the implementation of workshop activities with sales team and customers;
Train new customers on the range of products as set out by your manager;
Assist with Identifying workshops and educational events that will deliver a ROI and result in product growth;
Participate in company business and sales meetings and provide input to management;
Attend and assist when needed for planning of all congresses identified.
Administrative Duties
Reports
Adhere to credit policies and procedures of the group;
Maintain all administrative responsibilities associated with this position, monthly reporting on marketing activities;
Ensure all product and marketing activities comply with legal and ethical standards;
Managing all company expenses within the marketing budget provided;
Adhere to any legal or medical requirements and inform management of changed requirements;
Submit monthly report to senior management and record all activities on Force Manager CRM.
Stock management:
Assist with Stock rotation and slow-moving identification and returns;
Assist Sales Managers with input from the field on stock ordering and give feedback on stock requirements from the field;
Management of consignment stock allocated to customers on request from Sales Managers;
Management of boot stock allocated to yourself and rotation of stock when needed to reduce unnecessary expiration of products;
Should a procedural kit procedure be implemented in the SBU – the responsibility of managing this and evaluating the effectiveness of it remains your responsibility;
Give effective feedback to Management on Consignment stock;
Requirements
Qualifications
Grade 12 (Matric) is a minimum requirement;
A relevant degree or diploma is an advantage;
Any medical-management or -marketing qualification would be a definite advantage.
Experience Required
Previous Sales experience;
Medical experience is a preference and previous experience in a similar position such as Endoscopy, Urology, Critical Care or any experience in the Medical Industry would be an advantage;
Knowledge of the target group of customers such as Stock Controllers, Pharmacy Managers and relevant Support Staff, will be an advantage;
Clinical and product knowledge will be a definite advantage;
Existing relationships with customer base will be a definite advantage;
Computer literacy and proficiency on MS Office, specifically Excel (level 2 at least) and MS Word is a requirement for this position;
Skills/Competencies
Advanced planning and organizational skills;
Excellent written & verbal communication skills;
Excellent interpersonal skills;
Negotiation skills;
Project management skills;
Knowledge of marketing analysis, practices, strategies, planning;
Strong analytical, organizational and decision-making skills;
Strong understanding of business and financial drivers;
Strong influencing skills to present new ideas promoting collaboration and generate buy-in;
Ability to travel extensively in the country and when needed to travel abroad;
Knowledge of the sales process that supports marketing activities, with the ability to understand & interpret customer needs using fact-finding to identify sales opportunities;
Proficient in Microsoft Office – especially Excel at an advanced level and PowerPoint and Outlook;
Integrity, responsive, high commitment;
Desire to win with a drive on results; Strong leadership skills, a leader whose personal and professional behaviour is aligned to the Group values.
Benefits
Competitive salary on offer with travel allowance, medical aid and pension.
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