Job Region: Western Cape

Responsibilities

To supervise and lead the dispatch team in the day to day operational activities to ensure that the following tasks are performed according to company standards and in time.

Procedures:

 Ensure all procedures for the loading and offloading of trucks and the wash bay are up to date and applicable to the operational workings of the company
Ensure all staff old and new are trained on all the applicable dispatch and wash bay procedures and that regular refreshment training is provided
Ensure that all relevant training records are presented to the Quality Manager in due course

Equipment

Ensure that all loading and offloading equipment, fittings and pipes are regularly checked and serviced to ensure optimal performance and meets the food and safety standards of the company
Ensure all wash bay equipment is regularly checked and serviced to ensure optimal performance and meets the food and safety standards of the company

Loading of trucks:

Ensure vehicle availability according Sales Operations requirement
Ensure that all trucks are inspected and that all inspection sheets are completed before loading commences
Ensure that all filter inspection sheets are completed and submitted when loading oil trucks

Wash bay:

Ensure that all incoming SOILL trucks are washed and inspected as per food safety and QC standards
Ensure all truck fittings are washed and returned to the specific trucks for dispatch to the drivers
Ensure all cans and flow bins are washed and inspected as per food safety and QC standards
Ensure the wash bay is clean and waste free at all times
Report problems with the wash bay to the QC Manager and Maintenance Manager

Personnel Management :

Administrate the shift system and manage leave of subordinates to ensure fluent functioning of dispatch at all times
 Authorise overtime for all subordinates
Lead, motivate and inspire the dispatch team in order to ensure that discipline, top performance and productivity of the team is achieved continuously.
Investigate non-conformances with regards to the loading and off-loading of trucks and loads and suggest solutions to be implemented.

Inventory control:

Will be responsible for all the cleaning stock in the wash bay 
Will report all deviations to Agriculture Resource Manager daily         

Housekeeping:

To take ownership of the premises’ housekeeping and cleaning according to food safety standards, routine inspections and reporting of non- conformances in this regard to the food safety team.
Will ensure all site cleaning and waste removal activities are performed according waste management program.
Ensure all cleaning programs are implemented.
 Ensure all housekeeping inspections are up to date.
Arrange for effective waste removal.

 Health and Safety

Participate in safety forums created by Soill for example safety meetings and safety talks
 Follow-up on any activities assigned through safety meetings / committees / representatives / management
Report all safety incidents to the relevant people
 Attend safety education and refresher programmes
Comply with safety policies and procedures at Soill
 Distribute safety information as and when required
Wear protective clothing (where applicable) at all times

Requirements

Qualification and Experience

Grade 12
Degree/Diploma in Transport Management/Supply Chain would be an advantage
Computer literacy i.e., MS Word, MS Excel and experience in computerised accounting packages e.g.  SAP system.

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Job Description

To lead the warehouse and stores team in the execution of asset and inventory management according to the delivery plan.
Lead team members to maintain service levels and ensure that equipment /signage are correctly placed according to company quality requirements. 
Manage and maintain a world class operation in the unit 
Equipment Resourcing (plan and demand)
Cost Management
Lead Team
SHEQ Responsibilities 

Skills, Experience & Education

National Diploma in business/procurement/supply chain or related field
Minimum of 5 years relevant experience within a FMCG environment
2 Years team leader experience
MS Office proficient 
Valid drivers licence
ERP working knowledge, SAP preferably 

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The Role                                            

We’re looking for a passionate Account Director to join our team, working from our Cape Town office.  
As an Account Director, you should be someone who views marketing and advertising as a career and not a job, driven by an innate entrepreneurial spirit. You are passionate about brands, strategy and memorable campaigns, while building long-lasted and trusted relationships with your client to ensure continual business growth both for the agency and the client brand.
We are looking for someone with an entrepreneurial, growth mindset – always looking to understand what keeps your clients up at night to proactively propose creative solutions and build their business. We are looking for someone who is passionate about brands from various sectors, no matter how big or how small, with the ability to flex across multiple clients. You should be comfortable and proficient with varied communication scales, from ATL and BTL to digital and content marketing, with equal gusto across all.
You will be reporting into the Business Lead (positioned in Cape Town) across multiple clients and disciplines. You need to be able to hit the ground running from day 1, considering yourself to be a self-starter with a passionate drive for excellence.
If you are curious, driven and hungry for ownership, then this role is for you!

Responsibilities

The Account Director will be responsible for: 

Management of TTL campaigns and communication on a day-to-day basis  (experience on ATL – TV, OOH, Radio – and print production is preferable as well as digital campaign experience) across multiple client portfolios.
Management of digital Content Marketing (editorial) content for multiple client portfolios
Management of client expectations and service delivery by being a focal and trusted point for day-to-day interaction.
Assisting your line manager / Business Lead in driving organic business growth within your portfolio as well as flexing into areas of new business / client wins that are acquired over time.

Qualifications

Marketing qualification essential, ideally educated to a Diploma level
4 – 6 years’ experience in Account Management in Communication/ Advertising Industry
Seamless managing the expectations of multiple stakeholders (internally and externally) to deliver according to brief, strategy and to the highest standard
You must have experience running jobs, projects, and campaigns from start to finish with minor senior support. You should have the drive to take ownership, and develop your portfolio
Experience driving out the production of high-quality printed material is critical 
ATL, TV and print production is preferred
Experience in digital is preferrable
Experience on Chase is preferred 

Additional information

Specific Responsibilities:

Master the clients’ business and relationships to be a true and valued client partner, being indispensable to their business, ensuring longevity and partnership
Flex across multiple Clients and multiple communication disciplines
Ensuring that you empower yourself with full knowledge and understanding of your client brands and with the technicalities of the deliverables so that you have smart and productive conversations
Implement and drive efficient and effective processes that allow for consistent tracking and powerful conversations
Full ownership of your accounts, taking accountability for all work presented and delivered
Empower yourself to set up new Clients quickly and effectively
Support your Business Lead in driving and meeting all financial targets
Empower your seniors with the correct information to ensure that they correctly support you and the Client
Have tough and honest conversations with your clients to enable your team to deliver excellence and you create trust through positive outcomes
Have confident presentation skills with the ability to sell work effectively
Be a strategic partner to your clients, enabling you to guide and drive better work, better business conversations, and build business
Maintain the integrity of the creative strategy and work throughout the campaign
Exceptional management of Client expectations
Can manage all kinds of personalities and always strive to get the best out of each individual
Have an excellent knowledge understanding of the Client, the agency, the strategy, and the process to deliver efficiently and to the highest quality
Communicate with excellence, maturity and intent when writing or speaking
Keep abreast of what is happening in the market (broad communication trends and Client competitor work) to add additional value to your client’s business
Continuously have bigger business conversations with senior Clients to understand what’s keeping them up at night in order to proactively propose creative solutions
Be prepared to work long hours as and when is necessary in order to deliver according to the deadline and to support the broader team
Join in the agency culture to build strong relationships across the business
Personal Profile

The successful new candidate will be passionate about the advertising and communications industry, highly motivated with excellent communication and problem-solving skills. The following attributes are also essential:

An acute sense of responsibility and accountability, not afraid to own your mistakes
Efficient, do more upfront to ensure that everything is smooth down-the-line
Curious, always asking questions
Saying when you don’t understand and ensuring that you gain understanding as quickly as possible – a hunger for knowledge
Solution orientated, understanding the problems to drive the right solutions
Proactive
Obsessed with the finances on your accounts
Highly organised
Multi-tasker
Easily self-manage
A team player
Enjoy working under pressure
Working independently and collaboratively with key team members
Hungry to learn and grow and always willing to try something new
Thrive in an ever-changing environment
A passion for storytelling
An OCD for detail and a drive for perfection
A strong desire to manage expectations and build trust both internally and externally
Deadline awareness and ability to handle all kinds of pressure
Taking initiative and ownership of your projects – never be a paper-pusher!
Cool, calm, and optimistic
Enjoying the thrill of a challenge
Motivated by a desire to add value to Client
Be entrepreneurial
A sense of humour
Celebrate the small stuff

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Job Description

Areas Of Responsibility:
Responsible for the sales of Laparoscopy, Surgical & Surgimed products, including maintaining and growing existing business and expanding of sales within the assigned territory.
Scheduling and attending appointments with existing and potential customers.
Demonstration of products to Clinical personnel.
Completion of weekly planner and activity report for submission to direct manager.
Achieving Sales Targets.
Responsible for networking with and development of relationships with new customers and managing existing customers.
Counting and Management of consignment stock.
Requesting and following up on quotations.
General Administration associated with the position.
All activities to be recorded on Force Manager CRM

Duties & Responsibilities:

Marketing:

Assist the National Product manager with Journal clubs, workshops/ VISTA meetings and various conferences as needed.
Assist the Sales managers with the Sales budgeting per territory for the SBU.
Effective implementation of tactical and strategic plans.
Effective marketing activities including congresses and customer workshops and educational events.
Daily calls to customers and new prospects.
Effective promotion of all products offered by our Client.
Sales Knowledge to allow for effective selling of product features and benefits.
Evaluation, analyses and report on Competitors’ products, drive strategies and driving appropriate business responses.

Customer Relations:

Establish a network with the stakeholders in the Hospitals: Physicians and Key Opinion Leaders.
Build and maintain strong relations with all stakeholders, including customers, payers, government, and employees in representing our full line of products and services.
Attending to appointments with Customers and prospects.
Report to Sales Managers when needed with existing and potential customers.
Gather customer requirements in cooperation with Sales managers to ensure customer satisfaction.
Assist when needed with Successful congresses and training workshops.
Manage relationships with all customers, prospects and key opinion leaders where needed.
Maintain good relations and communication with internal customers i.e., Customer Services, Finance Department, Logistics and Management.
Utilizing customer profiling and mapping tools to grow product families according to customer needs but in line with our business strategy and focus products.
Assist with Identifying the correct customers to attend product training to ensure an ROI.

Sales Reports and Administration:

Achieve monthly and quarterly sales budgets for the SBU.
Achieve annual sales budgets per SBU.
Assist where needed to attend to Daily Ariba/Trade world, tender input, and quote requests.
Expense claims handed in on time as per the schedule received from Finance with correct cost allocations.
Monthly reports to the Sales Manager submitted before 5th of the month.
Weekly call reports and Weekly call planners to be recorder on Force Manager and to be sent to the Sales Manager.
Compliance with regulatory SOP’s, SA Regulations and Code of Business Ethics.
Maintain the Company’s ethical position. Effectively communicate and manage Company business conduct policies.

Sales Representative role:

Maintain a high level of motivation to ensure marketing function is well implemented.
Preparation and conducting of presentations at Sales Consultants’- and management-meetings.
Assist Sales Managers with product queries and/or technical/clinical application information.
Manage your portfolio by living the company values.

Training Events:

Identify and implement educational events for customers to achieve growth.
Manage the implementation of workshop activities with sales team and customers.
Train new customers on the range of products as set out by your manager.
Assist with Identifying workshops and educational events that will deliver a ROI and result in product growth.
Participate in company business and sales meetings and provide input to management.
Attend and assist when needed for planning of all congresses identified.

Reports:

Adhere to credit policies and procedures of the group.
Maintain all administrative responsibilities associated with this position, monthly reporting on marketing activities.
Ensure all product and marketing activities comply with legal and ethical standards.
Managing all company expenses within the marketing budget provided.
Adhere to any legal or medical requirements and inform management of changed requirements.
Submit monthly report to senior management and record all activities on Force Manager CRM.

Stock management:

Assist with Stock rotation and slow-moving identification and returns.
Assist Sales Managers with input from the field on stock ordering and give feedback on stock requirements from the field.
Management of consignment stock allocated to customers on request from Sales Managers.
Management of boot stock allocated to yourself and rotation of stock when needed to reduce unnecessary expiration of products
Should a procedural kit procedure be implemented in the SBU – the responsibility of managing this and evaluating the effectiveness of it remains your responsibility.
Give effective feedback to Management on Consignment stock.

Requirements

Education and Qualifications:

Grade 12 (Matric) is a minimum requirement.
A relevant degree or diploma is an advantage.
Any medical-management or -marketing qualification would be a definite advantage.

Skills and Experience:

Theatre-based selling experience is essential.
Laparoscopy and Emergency Medical Devices product knowledge would be an advantage.
Advanced planning and organizational skills.
Excellent written & verbal communication skills.
Excellent interpersonal skills.
Negotiation skills.
Project management skills.
Knowledge of marketing analysis, practices, strategies, planning.
Strong analytical, organizational and decision-making skills.
Strong understanding of business and financial drivers.
Strong influencing skills to present new ideas promoting collaboration and generate buy-in.
Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
Demonstrated follow-through, initiative, attention to detail and drive for continuous improvement.
Ability to work well under pressure and maintain positive, enthusiastic attitude.
Ability to work effectively in a team environment and build strong working relationships.
Ability to work in a fast-paced environment and meet deadlines.
Ability to travel extensively in the country and when needed to travel abroad.
Knowledge of the sales process that supports marketing activities, with the ability to understand & interpret customer needs using fact-finding to identify sales opportunities.
Proficient in Microsoft Office – specially Excel at an advanced level and PowerPoint and Outlook.
Integrity, responsive, high commitment.
Results driven.
Strong leadership skills, a leader whose personal and professional behavior is aligned to the Group values.

Benefits

50% Medical Aid
Provident Fund Contribution
Petrol Card
Travel Allowance
Monthly OTE commission

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Qualifications and Experience:

Minimum 5 years’ relevant experience in the construction industry
Grade 12 (minimum); formal accounting qualification advantageous
Proficient in Pastel Partner and MS Office (Advanced Excel)

Technical and Other Skills:

Strong communication and interpersonal skills
Highly organised, accurate, and deadline driven
Comfortable handling large data volumes and multitasking effectively
Self-motivated and meticulous, with a proactive problem-solving approach

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Apply via company website ( http://www.pollockassociates.co.za ) or

 

What you’ll have done before

Baseline:

Chartered Accountant CA(SA)
5 years’ experience in Finance functions (including articles)
And post-articles experience at Supervisory level in a finance or Audit context
Demonstrable strength and flair in financial accounting/IFRS

Advantageous:

Previous hands-on consolidation experience for a large group of companies similar to Engen in an external audit context or in commerce.
Knowledge of SAP and SAP BPC consolidation system
CaseWare experience
An understanding of petroleum industry

What you’ll be doing

Produce: consolidated balance sheets, consolidated income statements, consolidated cash flows, group management accounts and divisionalised management accounts 
Perform operational and financial analysis. 
Oversee and perform the consolidation process. 
Management accounting – Financial accounting – Group accounting 
Forecast results and be involved in annual business planning. 
Provide technical accounting support.
Management of group statutory audit process 
Drafting annual financial statements
Ensuring a fully operational consolidation and reporting system

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careers.engenoil.com

 

Job summary 

We are in the market for a Customer Experience Specialist with professional working proficiency in Polish to join our team in Cape Town.
As Customer Experience Specialist (Polish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert’s validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria

What you will do 

Review incoming application forms, validate and submit to DigiCert’s technical department
Engage with external customers and internal stakeholders via phone, live chat, video calls and email
Research customer organizations and verify contact details online
Identify, document and alert managers of customer-call trends
Execute DigiCert’s validation process according to our internal documentation
Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and team members
Learn product features and gather customer requirements to confer with management
Determine validation objectives and standards with internal managers
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Process incoming and outgoing mail

What you will have 

Professional working proficiency in Polish & English (essential)
1+ years’ experience in a customer service or similar role
High school qualification (essential) and Tertiary qualification (advantageous)
Proven track-record in evaluating and mitigating risk
Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
Excellent written and verbal communication skills
Tool experience: Microsoft Office and other software applications

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Job Summary

To co-ordinate and manage all elements of the restaurant dining experience, by ensuring the smooth running of the restaurant. Maintaining the standards and ensuring staff follow guidelines and procedures. Manage all areas of Human Resources including payroll, all personnel documentation, disciplinary action etc. To oversee and supply feedback to all levels of staff by way of performance appraisal

DIRECT AND MANAGE NOBU RESTAURANT TO ACHIEVE FOOD & BEVERAGE GOALS

Utilise leadership skills and motivation to maximise employee productivity and satisfaction
Monitor hotel’s overall service and team work daily, and make recommendations for improvement to Department Heads
Select and develop strategies to improve guest service, food production techniques and efficiency
Analyse financial reports relating to food & beverage, and take corrective action and follow-up
Achieve goals for “willingness to return”, “customer complaints per thousand” and “customer comment index”
Manage and co-ordinate pricing and preparation of menus, beverages, and wine lists by taking the following into consideration:
local requirements
market needs
competition
trends
potential costs and labour costs
availability of food & beverage products
merchandising and promotions
Approve all wine purchasing, and other food & beverage items in accordance with corporate quality standards
With the NOBU Chef, maintain an updated recipe file for all food and beverage items to include:
sales history
sales mix
actual costs
potential costs
par stocks
production time
Prepare NOBU restaurant business plan based on input from Food and Beverage Manager
Assist in the development of the Food & Beverage departments annual business plan, by developing strategies to increase sales in food & beverage in NOBU

LAWS, REGULATIONS AND POLICIES

Monitors and makes sure NOBU restaurant  follow all applicable laws
Monitors purchasing practices to ensure maximum quality to lowest possible price
Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards

HUMAN RESOURCES MANAGEMENT

Screens, interviews and selects potential Assistants & Supervisors for department
Assists in the selection process
Develops and recommends appropriate training to meet guest needs Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Blow Away service
Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service
Assists food and beverage Department Heads to assess training needs and develop their departmental training plans
Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Manager
Conducts and guides Department Heads, and works closely with the Human
Resources Manager on the following Human Resources related tasks:
Performance appraisals
Coaching
Counselling
Discipline and grievance
Employee relations
Wage and salary administration
Compensation and benefits
Succession planning

EMPLOYEE RELATIONS

Fosters and develops effective employee relations within department and throughout the hotel
Establishes and maintains effective internal communications, including daily meetings with own Assistant manager and Supervisors, to ensure optimum team work and productivity
Conducts monthly departmental meetings with all food and beverage staff present Looks for ways to motivate and challenge employees

HEALTH AND SAFETY

Ensures that all potential and real hazards are reported and reduced immediately
Fully understands the hotel’s fire, emergency, and bomb procedures
Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees
Ensures that employees work in a safe manner that does not harm or injure self or others
Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the division
Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening
Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department
To be aware of, and comply with, safe-working practises as laid down under the Health and Safety at Work Act 1974, as applicable to the work place. This will include the awareness of any specific hazards at the work place.

SERVICE

Liaise with staff in relation to customer satisfaction
Manage the floor in its entirety during the shift, overseeing reservations, table plans, assigning staff to areas of the restaurant, organisation of functions, meeting and greeting customers, and staff training
Ensure staff follow the standards and rules set by the company to attain excellent customer service
Keep a positive attitude at all times and constructively promote Nobu Cape town.
Endeavour to continuously motivate staff through constructive feedback, suggestions and on-going training.
Ensure that all customer dealings are made according to the set procedures.
To arrange the service and restaurant for the shift including the seating plan, optimising the booking sheet including working with VIP’s and regulars
Discuss  issues with managers about staff performance so appropriate action can be taken
Keep company and client information confidential at all times
Achieve budget targets and control staff wage levels

PERSONNEL

To oversee all aspects of HR for the group including conducting all disciplinary action, maintaining the payroll system and advising captains and managers on correct procedure
Documenting all staff issues including employment forms, disciplinary actions etc.
Organising visas for staff when required
Maintaining staff levels including advertising and interviewing in conjunction with the Managing Director
Organise induction packs and ensure staff have been inducted correctly
Liaising with security about lockers and keys
Liaising with the hotel in regards to supply of uniforms for staff
Create and maintain the performance appraisal system
Inform MD about people due for pay reviews and supply the necessary paper work
Ensure Health and Safety and Fire Safety regulations are adhered to

MISCELLANEOUS

Attends meetings and training required by the EAM Food and Beverage Manager and Assists colleagues to perform similar or related jobs when necessary
Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders
Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual
Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
Is well updated on, and possesses solid knowledge of the following:
Hotel fire, bomb and emergency procedures
Hotel health and safety policies and procedures
Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
Hotel standards of operation and departmental procedures
Current licensing relating to own department and the hotel
Accepted methods of payment by the hotel
Short and long term hotel, as well as corporate marketing and promotional programs
Corporate clients and clients generating high business volume
Union agreements

GENERAL

To attend the weekly captain and managers meeting
Create trainings to ensure staff  knowledge in all areas of the restaurant

Additional

Assess guest complaints/ issues taking proper, prompt, and effective corrective action to ensure the best possible satisfaction to our guests.
Conduct oneself in such a manner as to reflect Nobu Cape Town’s standards. Act as a leader and role model for all staff to emulate.
Give feedback to managers and captains relating to guest satisfaction.
Maintain communication with management and captains relating to on-going and new training concepts

SKILLS, QUALIFICATIONS AND REQUIREMENTS

A three-year college degree or equivalent education/ experience.
Four years of employment in a related position in a luxury hotel or resort.
Requires advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession.  This includes the knowledge required for management of people, complex problems and food and beverage management.
Ability to study, analyze and interpret complex activities.
Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint

Apply via company website ( N / A ) or

jobs.kerzner.com