Job Region: Gauteng

Purpose of Role: 

The role is accountable for ensuring that Diageo SA and is compliant to local legislation and/or equivalent Diageo codes of practice.
Develop Implement and maintain a Quality Culture
Facilitate and advise on the integration of Quality Systems into each relevant department
Ensure Quality KPI’s are available and up to date for reporting purposes
Partner the Risk Manager with the Formalizing of the SHE Agenda
Accountable for the Internal Auditing Process
Lead the compliance program with third party partners and key suppliers/customers
Improve Service Levels in respect quality Assurance Program with Internal Customers

Role Responsibilities: 

The role is also accountable to ensure the protection of Diageo Brands, Ensuring Brand Equity
Provide leadership in successful management of ensure that operational and business risks are identified and managed; and appropriate levels of control are identified, introduced, audited and reviewed
Ensure compliance to the relevant local regulatory acts and legislation, compliance to Trade and Metrology act (quantity compliance); and compliance to the Liquor Products Act and the Foodstuffs, Cosmetics and Disinfectant Act.
Drive Supplier Quality Systems and monitor their ability to conform and comply to Company requirements
Drive capability development of staff in the Quality Team
Maintain open communications with the Diageo Global departments.

Experience / skills required:

Bachelor’s degree in Biotechnology or equivalent Tertiary Qualification, a with at least 5 years management experience in a multi-discipline food manufacturing or Quality environment (Lead Auditor/Assessor Certification will be advantageous)
A sound knowledge of the Food Safety legislation of SA such as ISO 9001:2000 and/or SANS 10330: 2006
Strong Functional/Technical Knowledge in the areas of Quality Management and Auditing, Hygiene and Food Safety (HACCP), Food Defence / Security,  Food Microbiology / Chemistry and Production process and associated risks
Proven ability in the implementation, maintenance and administration of management systems which will minimize Quality and food safety risks
Skilled in the normal business software tools such as Microsoft Word, Excel, PowerPoint and other PC Based systems
Previous SAP Experience would be beneficial
A good understanding of Diageo Global Risk Management Standards (Or Other) is an added advantage
Effective problem-solving skills
Energetic & driven to perform at the highest capabilities
Good communicator – able to communicate with all levels of staff, Diageo Global Governance Team, suppliers, standards and legislative organizations.
Demonstrates assertiveness to maintain high standards, capable of challenging others and comfortable with being challenged.
Exhibits appropriate Behaviour in line with Diageo’s Values at all times.
Displays high level of integrity and openness, generates trust and confidence when dealing with people
Able to cope with high levels of demand

Barriers to Success in Role

Skill set and training levels of employees
Ability to develop and coach employees effectively
Ability to influence colleagues, senior management and other stakeholders,
Ability to work across cultures and ability to displace entrenched practices with a Compliance culture

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What will you do?

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

Providing sound financial advice and a high level of client service in a Branch context.
Creating opportunities for client optimisation and cross selling of value-added products

What will make you successful in this role?

Sales Delivery:

Gain and maintain an in-depth understanding of SRM product ranges.
Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
Conduct due diligence on clients to identify and flag risks.
Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

In-branch Client Service and Client Retention:

Responsible for servicing and managing all client profiles to ensure clients remain on the books.
Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
Manage persistency of client payments in favour of both the branch and the client.
Gain insight into client risk profiles to proactively identify where support will be required.
Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
Responsible for in-branch servicing in line with client experience standards:
Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

Quality, Compliance and Continuous Development:

Remain up to date with and continuously adhere to compliance and quality standards.
Keep up to date with own registration, product knowledge and maintenance of own CPD points.
Identify risks and flag potentially fraudulent activities.
Keep and store relevant records of advice.
Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making

Monthly Planning and Reporting:

Responsible for reporting on activities daily, through using relevant technology platforms.
Collate data on activities to deliver on weekly and monthly reporting deadlines.
Perform any ad-hoc requirements as requested by the Retail Branch Manager

Qualification and Experience:

1-year experience in a sales or marketing capacity
Experience within insurance branches an advantage
Matric (Grade 12)
RE5 advantageous
FAIS Compliant (Wealth Management) as per DOFA requirements.
Class of Business training (to be completed within 12-months of employment

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:  

To support and maintain a highly impactive, brand orientated consumer experience within the store.  
To be the Expert who is responsible for the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship MakersLab Activation zone.  
To be the leading go to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors, and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs of MakerLab.  
Establish and maintain a culture of consumer centricity within the designated consumer touchpoint.   

KEY RESPONSIBILITIES:   

To role model consumer service behaviours  
Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint 
Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint of MakerLab.  
Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.  
Responsible for the execution of the designated consumer touchpoint of Maker Lab.  
Accountable for the seamless execution of Makerlab activation events, in collaboration with the OCM BO team.   
Supports the Activation team and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.  
Understands the behaviour and patterns of the Flagship store’s consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously.  
Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.   
Creates and drives a service culture by ensuring all activities are centred on the consumer.   
Positively communicates and role models the adidas Brand Values.   
Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise.   
Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.   
Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint  
Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance  
Ensure there is always sufficient flocking, for both local and A clubs 
Ensure there is always feedback given to the business on what the consumer expectations are where we will need to improve 

KEY RELATIONSHIPS:   

Consumers, Peers, Key Retail Support Functions i.e Omni Channel Marketing, VM, Operations and Vendors.  

KNOWLEDGE, SKILLS AND ABILITIES:  

Must possess and consistently exhibit the competencies relative to the position.  
Excellent networking skills and customer relationship management.  
Knowledge and skills in driving financial results through Consumer Experience Services.  
Is confident in using various digital tools and applications as a method to best service the consumer.   
Has a background in arts and product knowledge.  
Has a background in retail sales and/or in a customer service facing role.   
Demonstrates the ability to lead a team to commercial and customer service goals.  
Ability to work in high-stress situations effectively without compromising their team’s success.  
Has sound product knowledge of both Adidas & 3rd party products.  
Understands the challenges of the retail world and is able to leverage previous learnings.  

REQUISITE EDUCATION AND EXPERIENCE 

Minimum 4 years’ experience working in a sports/fashion consumer & commercial focused retail environment 
6 month’s experience in Makers Lab experience 
Experience in managing high level retail image and delivering consumer in-store experience  

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Purpose of the role

To ensure that accurate binning, picking, receiving, and packing of the FLSmidth product is being successfully executed according to standard operating procedures

Key performance areas:

Reading and interpreting pick and pack slips to ensure speedy quality delivery to customers.
Set up and or operate hand and electrical tools.
Regularly inspect equipment and perform preventative maintenance.
Ensure housekeeping standards are maintained and adhered to at all times.
Assist the department manager in achieving departmental goals and objectives.
Attend to all meetings as scheduled by the company and department.
Perform other duties as assigned.
Comply with OHS Act, Quality Control Procedures, and Product Specifications.
Daily cycle counting and stock taking as and when required.
Correct allocation of bin locations and binning of stock received.
Receiving of deliveries.
Unpack and place part numbers on received stock.
Filling in of Bin Cards.
Daily Cycle counting.
Binning of Stock.

Requirements:

At least 5 years’ experience in a relevant fast-paced environment.
Matric.
Computer literate.
Forklift license will be an advantage.
Must be willing to work overtime.
Crane license will be an advantage
Good computer skills.
Good communication skills in English.
Declared Physical fit to handle heavy-duty e.g. lifting up to 25kg regularly and 45 kg occasionally, pushing, pulling, standing for long periods of time, and manual dexterity.

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Key Purpose

To ensure that the claims service strategy prevails in that adherence of the assessment of claims decisions are proved to the relevant stakeholders, in keeping with the business rules, set criteria and service level agreement discipline.

Areas of responsibility may include but not limited to

Effective independent assessment of complex claims within high authority limit and skill level to ensure accuracy of decision-making identifying material non-disclosure, misrepresentation or fraud.
Demonstrate proficient service through formal communication to ensure adherence to communication standards. Building relationships with brokers and franchises, engages with top Premium platinum and Gold Prestige financial advisors to ensure successful execution of claims deliverables.
Adherence to service level agreement discipline to ensure service standard.
Attain a quality assurance of above 85% to ensure effective claims decision making and communication output.
Coach and conduct training for junior or new assessing staff to ensure skills transfer and accurate decision making.
Presents individual claims on disputes, declines, voids and reconstructs to various committees including medical, legal, underwriting, actuarial and compliance for verification. 

Competencies & Skills

Attain a quality assurance of above 85% to ensure effective claims decision making and communication output.
Decision making skills
Analytical skills 
Effective communication skills
Attention to detail

Qualifications & Experience

Essential:

Matric
Diploma/ Bachelor’s degree in health-related field (such as nursing, occupational therapy, psychology, physiotherapy, etc.
4-5 years of working experience in claims assessment of all types of benefits e.g. Life cover, disability, severe illness and income protection claims in the long-term insurance industry.

Advantageous:

2-5 years underwriting experience in a long terms insurance industry
Risk management knowledge with experience of Individual Life claims assessment of all benefits. 
Medical knowledge in terms of terminology and interpretation of medical reports.
 

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