Job Region: Tanzania

Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit: https://www.ifc.org
The Gender Equality and Economic Inclusion team is part of the GEID department at IFC. Our unit works with IFC’s investment and advisory teams to support private and public sector clients in providing all genders and underserved communities with equal economic opportunities as leaders, employees, entrepreneurs, consumers, and community members. Our team is united by core values of Impact, Integrity, Respect, Teamwork, and Innovation.
IFC is seeking Operations Officer, based in Dar Es Salaam, Tanzania to advance gender and economic inclusion initiatives in Tanzania and assigned countries in the sub-region. This role will support the design, implementation, and monitoring of projects that address barriers and foster inclusive economic growth. The role will work closely with internal teams, external clients, and stakeholders.
Duties and Responsibilities:
East and Southern Africa Portfolio Delivery and Business Development:
● Deliver gender and inclusion client projects and manage client relationships across select countries in the sub region.
● Collaborate with IFC country team in Tanzania and assigned countries to raise awareness of gender programs and identify entry points for integrating gender into pipelines and portfolios.
● Collaborate with investment and advisory teams to integrate gender considerations into project design, execution, and evaluation, ensuring alignment with IFC’s operational objectives.
● Ensure strategic alignment of activities with the overarching Regional Gender Action Plan objectives and country-specific priorities.
● Operationalize the Gender Country Umbrella Program in Tanzania in collaboration with IFC industry teams and clients.
East and Southern Africa Strategy, Communications and Partnerships:
● Support assigned country management (including in joint WBG representation countries) on gender and inclusion.
● Work with the Partnerships Team to identify and pursue funding opportunities to mobilize resources for the Tanzania country program and other flagship projects as assigned.
● Coordinate and provide assigned country management consistent inputs in regional, country, and industry/sector projects, programs and strategies.
● Organize internal and external visibility activities (e.g., forums, events) to promote gender initiatives and engage stakeholders.
● Represent IFC on gender and inclusion topics at external events and conferences, engaging with partners in-country and in other assigned locations.
● Managing the selection, onboarding, and performance of consultants assigned to the Tanzania County Gender Umbrella Program.
● Provide inputs to sub-regional, country, and industry/sector strategies and projects as required.
Qualifications and Competencies:
● Strong project management skills with experience in implementing multi-stakeholder initiatives.
● Knowledge of gender-focused programs and their integration into business and investment pipelines.
● Excellent collaboration and communication skills to engage with industry teams, donors, and stakeholders.
● Proven ability to monitor progress, address challenges, and deliver measurable outcomes.
● Experience in organizing visibility activities and engaging diverse audiences.
● Fundraising experience, including donor engagement and proposal development, is an advantage
Technical Skills:
● Strong understanding of gender and economic inclusion challenges and opportunities in emerging markets.
● Proven ability to analyze data, develop insights, and translate findings into actionable recommendations.
● Familiarity with IFC’s investment and advisory operations is an advantage.
Behavioral Competencies:
● Collaboration: Ability to work effectively in cross-functional teams and build strong relationships with diverse stakeholders.
● Communication: Excellent written and verbal communication skills, with the ability to present complex ideas clearly and persuasively.
● Problem-Solving: Strong analytical and problem-solving skills, with a proactive and results-oriented mindset.
● Adaptability: Capacity to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Leadership and Influence:
● Ability to inspire and motivate others to achieve program goals.
● Confidence in engaging with senior management, development partners, and government counterparts.
The candidate should be a seasoned candidate with experience working with the private sector and across institutional structures to deliver impactful solutions. The candidate routinely leads staff, initiatives, programs, projects, and integrates the work of others (often multi-disciplinary). They confidently deliver quality output and can work and inspire others with a sense of urgency. They can proficiently interact with companies’ senior management, development partners and communicate with senior government counterparts and other organizations with confidence on the topic at hand.
Selection Criteria
● Master’s degree in economics, business administration, gender studies, international development, or a related field, or an equivalent combination of education and experience.
● Familiarity with IFC’s investment and advisory operations, including an understanding of private sector development and financial inclusion strategies.
● Strong project management skills, including the ability to manage multiple priorities, meet deadlines, and deliver high-quality results in a fast-paced environment.
● Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively with diverse stakeholders, including government officials, private sector partners, and internal teams.
● Demonstrated ability to apply innovative approaches to address gender and economic inclusion challenges, leveraging global best practices and tailoring solutions to local contexts.
● Commitment to IFC’s mission and values, including promoting diversity, equity, and inclusion in all aspects of work.
● Strong analytical and problem-solving skills, with the ability to think strategically and adapt to evolving priorities and challenges.
● High level of cultural sensitivity and emotional intelligence, fostering collaboration and trust across diverse teams and geographies.
● Minimum of 5 years of professional experience in gender and economic inclusion, preferably in emerging markets, with demonstrated ability to design and implement impactful programs.
Note: This internal requisition is open to WBG and IMF staff only (including short-term and extended-term consultants/ temporaries). External candidates are requested not to apply. If an external candidate applies, their application will not be considered.
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
Sharing is Caring! Click on the Icons Below and Share

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

ESSENTIAL FUNCTIONS:

Develop and implement procurement strategies aligned with company goals.

Source reliable suppliers and negotiate contracts, prices, and terms.

Prepare and process purchase orders and requisitions.

Maintain accurate procurement records and reports.

Ensure compliance with national procurement laws and internal procedures.

Monitor supplier performance and manage relationships.

Liaise with internal departments to determine procurement needs.

Manage inventory levels and ensure timely delivery of goods and services.

Participate in tendering processes and bid evaluations.

 

NON-ESSENTIAL FUNCTIONS:

 

Ensure that the department works closely with the Operational Departments to circulate inventory and maintain a good balance of par stocks and on-hand inventory balance.

Assist to alert Purchasing on slow moving and dead stocks.

Participate in the annual circulating Operating Equipment inventory and assist in review and reconciling the discrepancies.

Stringent checks on product shelf life and expiry dates.

Support the Hotel’s Safety Committee and Green initiatives.

 

KNOWLEDGE AND SKILLS:

 

Education: • Bachelor’s degree in Procurement, Supply Chain Management,    Business Administration, or related field.

• Professional certification (e.g., CPSP, CIPS) is an added advantage.

 

Experience: At least two years full-time employment in a similar position, or in the hospitality industry.

 

Skills and Abilities: Solid knowledge of procurement regulations and best practices.

• Proficiency in MS Office and procurement software/systems.

• Strong negotiation, communication, and analytical skills.

• High level of integrity and attention to detail.

 

No. of employees supervised: None

 

Travel required: None

 

Hours required: Scheduled days and times may vary based on need.

Sharing is Caring! Click on the Icons Below and Share

Customer Experience Data & Insight Manager (1 Position(s))

Job Location :
Job Posting Service

Head Office, Hq

Job Purpose:
Responsible for leveraging data to understand and enhance customer experiences, focusing on analyzing customer data, identifying trends and insights, generating actionable insights from customer feedback, transactional data, and service channels to boost customer satisfaction and loyalty. This involves collaborating with various teams, managing data, and developing reports and dashboards to track Customer Experience (CX) key performance indicators.

Main Responsibilities:

Analyze customer data to identify trends and derive actionable insights across all touchpoints— including Branches, Wakala, ATMs, Contact Centre, NMB Mkononi, NMB Direct, social media platforms, and more.
Translate analytical findings into strategies aimed at enhancing customer satisfaction, loyalty, and overall experience.
Promote the integration of data-driven decision-making across the organization to ensure that customer experience strategies are grounded in a deep understanding of customer needs and behaviors.
Establish reporting and dashboards to ensure that the journey and CX teams have live access to tracking performance and monitor the impact of changes and improvements implemented
Develop a customer-centric dashboards that inform leaders on areas of improvement, areas of success for driving the CX Culture.
Use data to effectively map and understand consumer experiences and journeys to support strategy development and improvement
Generate key insights from a variety of data sources to identify opportunities to improve Customer Experience Performance
Champion the use of key CX metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT) to drive continuous improvement.
Identify cross-sell and up-sell opportunities based on customer usage patterns and behavioral analytics.
Lead the development and execution of data-driven customer experience strategies by synthesizing insights from customer feedback, transactional data, and service channels.
Identify customer trends, pain points and recommend targeted improvements based on behavioral trends and preferences.
Lead the development and execution of insight-driven strategies that improve customer experience and operations at NMB
Stay up to date on emerging research methods and providers to drive improvements in the insight generation process.
Work collaboratively with cross-functional teams -including Product development, Marketing, Business Intelligence, Strategy, Innovation, and Risk -to ensure accurate data interpretation and regulatory compliance.
Collaborate with other departments to design and implement solutions that address common customer challenges. Provide strategic insights that inform CX planning, customer loyalty initiatives, and retention programs.

Knowledge and Skills:

Proficient in data analysis tools and platforms such as Excel, SQL, Power BI, and Tableau.
Strong expertise in managing customer feedback systems and survey management platforms.
Demonstrated expertise in managing substantial customer datasets, with a strong focus on compliance within regulated environments.
Strong analytical acumen with the ability to lead teams in transforming complex data into clear, compelling narratives.
Deep knowledge of CX measurement methodologies (e.g., NPS, CES, CSAT) to guide organizational performance reviews, improvement plans, and benchmarking.
Cross-Functional Leadership and Collaboration skills
Excellent report writing Skills.
Strong analytical and problem-solving abilities, with a keen eye for detail.
Strong customer-centric mindset, with a commitment to understanding and meeting customer needs.

Qualifications and Experience:

Bachelor’s degree in Statistics, Data Science, Business Analytics, Economics, or related field.
Minimum of 4 years in Customer experience, insights, or analytics role, preferably within the banking or telecommunications sectors
Experience in managing customer feedback systems and survey management platforms.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
Financial software
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

Job opening date : 28-Oct-2025
Job closing date : 11-Nov-2025

Sharing is Caring! Click on the Icons Below and Share

Position: Head of Finance
Location: Zanzibar, Tanzania
Employment Type: Full-time
Government Job Portal
ZanTours is an owner-operated, full-service Destination Management Company with its own fleet and headquarters in Zanzibar. We deliver end-to-end services for our partners—from airport transfers and hotel arrangements to full safari experiences.
With a lean but dedicated finance team of four, we’re hiring a Head of Finance—an English native or professional speaker, with Italian or German as a second language preferred—to lead the function and help us meet our growth targets. We are looking for someone in Zanzibar, who can cope with our speed, work attitude, and performance.
The Role
The Head of Finance will take full responsibility for steering ZanTours’ financial strategy, management, and compliance. This is a hands-on leadership role, ideal for someone who thrives in a growing business where they can directly shape processes and mentor a small team. You’ll work closely with the Managing Director and Commercial Director to ensure that finance supports operational excellence and profitable growth.
Key Responsibilities
1) Lead the finance team (currently 4 members) and oversee day-to-day accounting, reporting, and cash-flow management
2) Manage payroll for ~90 employees
3) Handle VAT, Tax, ZSSF, and ZSHF submissions
4) Preparation of financial reports and management accounts.
5) Monitor and report on KPIs, margins, and cost control
6) Ensure compliance with Zanzibarian regulations, taxation, and audits
7) Implement and maintain financial controls in the company’s workshop
8) Manage relationships with the finance departments of international clients
9) Build scalable processes and systems to support the company’s growth
10) Bookkeeping and daily financial transactions.
11) Prepare and process invoices, payments, and general ledger entries.
12) Reconcile bank statements and assist with account reconciliations.
Requirements
* Proven experience as Head of Finance / Finance Director / Finance Manager in a mid-sized or growing business—ideally in tourism, hospitality, transport, or services
* English native or professional speaker
* Italian or German as a second language preferred
* Professional qualification: CPA, ACCA, or equivalent
* Strong technical command of financial controls, budgeting, and compliance in Tanzania/East Africa
* A collaborative leader who can coach and develop a small team while staying hands-on
* Comfortable in a fast-paced, owner-led environment with close exposure to operations
Why Join Us
# Shape and professionalize the finance function of a leading East African DMC
# Work with the owners and influence company strategy Government Job Portal
# Competitive expat compensation package
# Live and work in Zanzibar—where others come for holidays
Sharing is Caring! Click on the Icons Below and Share

To provide support to Executive Leadership to develop and implement the Bank strategies, identify and implement strategic initiatives, lead organisational change and communication, drive strategic performance in order to achieve strategic results for sustainable stakeholder value.
Key Accountabilities (Duties and Responsibilities)
Financial (45%)

Support development of the short term and long term Bank strategy
Monitor & report on the implementation of initiatives for the achievement of the 5-year strategy.
Support annual strategic themes and business plans
Partner with departments to develop and execute functional strategies in alignment with the corporate strategy.
Undertake Budgeting, Planning and collation of information for review of the Bank’s Strategy.
Provide the leadership with relevant information and insights on local, regional and global market trends, competitive information, industry trends, and customer behaviour and industry dynamics to aid strategy development, strategic performance reviews and medium to long-term forecasts.
Conduct robust periodic Strategic Business Reviews through Quarterly Business Reviews (QBRs), and Half Yearly Business Reviews (HBRs) with early warning alerts and initiatives for course correction to enable the Bank achieve its strategic plans sustainably.
Provide the leadership with insights on market activity, competitor behaviour, capital markets, industry dynamics, investor issues and the impact of these on the business.

Internal Business Processes (20%)

Develop an integrated and scalable framework that aligns operational strategy with business execution and ensure that appropriate metrics are in place to measure performance and progress towards strategic goals;
Develop and execute an engagement plan to support strategy alignment, cascading and periodic strategic performance communication.

Customer (25%)

Regular and relevant communication with a broad range of constituencies—analysts, brokers, investors, investment bankers, credit rating agencies, and the board of directors
Regular and relevant communication within the regulatory framework of a listed entity and executed on a broad range of platforms; written documents, Web site pages, press releases, conference calls, road shows, and other meetings.
Analyse and recommend business strategies to be used for the local market and customer segmentation, branding, sales and financial reporting
Contribute to the innovation framework within the business lines to facilitate the systematic generation, selection and implementation of value adding ideas.
Provide customer insights by blending data with deep understanding of user needs, habits, and perceptions developed through targeted interviews, usability studies, research and customer feedback

Learning and Growth (10%)

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contribute to team effort by accomplishing related results as needed.
Employee Engagement score as per company target.
Leadership – 360-degree feedback score as per company target.

Job Dimensions
Job Posting Service
Reporting Relationships: Jobs That Report to This Position Directly and Indirectly
Direct Reports N/A
Indirect Reports N/A
Stakeholder Management: Key Stakeholders That the Position Holder Will Need to Liaise/Work With to Be Successful in This Role
Internal

All business leaders/
Finance team

External

External Auditors
Regulators Rating Agencies/Partners

Decision Making Authority /Mandates/Constraints: The Decisions the Position Holder Is Empowered to Make (Indicate if It Is Operational, Managerial or Strategic). Please Also Highlight Any Budgetary Control Responsibility if Applicable for the Role.
Strategic Decisions

Annual and Long Term Corporate Strategic Plans
QBRs initiatives for course correction

Managerial/Operational

Budgetary control for Strategy, Change and Investor Relations
Recommendations regarding tools, approaches, policies and procedures pertaining to the scope of the role and any other deemed beneficial to the organisation.

Work Cycle and Impact: Time Horizon and Nature of Impact (Planning)
Government Job Portal
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)
Strategic Planning

1- 5 years
Quarterly Business Review initiatives for course correction

Management

3months – 6 months

Ideal Job Specifications
Academic

University degree in a business related degree.

Professional

Professional Accounting and or marketing and or business management qualification (desirable)

Desired Work Experience

At least 8 years cross-functional experience, three (3) years of which should be in a functional leadership or strategy management role in a medium to large sized organization.
Excellent analytical and predictive insight generation; presentation and organisational skills.
Excellent Communications Skills
Attention to detail and tolerance for working on multiple projects simultaneously.
Proficiency in MS Office Suite (Word, Excel, PowerPoint), as well an ERP software.
Strong understanding of financial reports, analytic methods, and data tools/technology are often required.
Ability to think in abstract

Ideal Job Competencies
Job Posting Service
Technical Competencies
Strategic Thinking

Highly skilled in recognising patterns in data that reveal potential for value creation and creative insight into strategic issues and opportunities that open up new possibilities for the business.
Demonstrates a deep understanding of areas of real competitive advantage across the business
Communicates a coherent view of key changes in the future operating environment and consistently challenges the business to respond
Supports the business to select the best value alternative
Challenges stakeholders/business leaders to align current actions with medium and long-term implications

Commercial Acumen

Identifies opportunities and problems in ambiguous situations that requires complex commercial evaluation
Considers alternative scenarios and applies judgement to help drive great decisions
Identifies benchmarking opportunities and seeks new financial analysis techniques for enhanced business decision making
Coaches and embeds commercial knowledge and understanding with business partners to ensure focus on supporting the right initiatives and business decisions

Investor Relations

Uses in-depth financial knowledge to seamlessly move between the detail of the financial statements and big picture strategy and business performance
Promotes the Investor Relations agenda internally and is well networked with the markets and switched on to current issues / news flow
Analyses sector performance and anticipates read across from competitor performance and news flow on the Bank’s external perception
Delivers impactful communication with balanced messages to investors
Explores new investor opportunities and maintains existing relationships

Business Support

Shows ability to lead the organisation through significant change, gaining senior management support
Identifies and Initiates organisation-wide changes in multiple functions and markets.
Leads organisational development changes that drive true transformation.
Facilitates organisational culture changes to ensure both a positive working environment and a professional image
Seen as a critical source of insight with ability to consistently reframe issues from different perspectives
Adapts own/project objectives based on the context behind stakeholder needs and requests for a win-win outcome
Manages partner expectations of by anticipating and influencing changing priorities
Support Business in implementing and achieving the Bank strategy

Behavioural Competencies
Leadership

Leads and conducts highly sensitive consultations, builds strategic support, partnerships and alliances, both internally and externally
Sets broad strategic goals and clear accountabilities; establishes a working environment that promotes and recognizes excellence
Shows willingness to become directly and personally involved, where appropriate
Establishes and conveys the principles of shared leadership, openness and trust to foster adaptation and change
Articulates a vision that creates excitement, enthusiasm and commitment from others
Recognises individuals with skills that surpass their own and utilise them to achieve a better outcome
Encourages and supports others to take on new challenges and opportunities

Communication

Delivers high-impact presentations and arguments that inspire audience support.
Handles questions well in highly visible, adversarial situations.
Demonstrates genuine interest and empathy when listening to others.
Comprehends the nuances of both what is said and how it is said (e.g., tone, feelings, context, and nonverbal cues).
Promotes a free flow of information throughout the organisation (upward, downward and across).
Communicates effectively to a wide variety of audiences at all organisational level
Presents a compelling rationale to support one’s position and manage the expectations of key stakeholders

This JD is signed-off with reference having been made to the organisation’s core values and aligned competencies against these values.
Sharing is Caring! Click on the Icons Below and Share

Job Purpose Statement
Responsible for implementation, management, and resolution of issues related to the bank’s current network and servers infrastructure. Responsibilities include ensuring the optimal performance, availability, and security of the bank’s servers infrastructure, databases, and communication systems. Additionally, he/she will plan and co-ordinate the execution of all network and infrastructure projects and tasks.
Key Accountabilities (Duties and Responsibilities)
Infrastructure Management (20%)

Ensuring maintenance and monitoring activities are implemented to ensure the optimal performance of the server, storage and backup systems. This includes WAN, LAN and firewalls infrastructure assets in the bank data centers as well as workstations and printers.
Maintain and update architecture diagrams and other documentation for all the systems, servers, network and third part connections.
Ensure proper asset management, by tracking assets in the electronic register.
Ensure backups are conducted daily and conducted as per backup policy and procedures.
Ensure that computer, network architectures, standards, best practices, policies and guidance contribute to the secure operation of the center’s systems and the protection of the Centers data and information. This is during operations and during introduction of new solutions.
Ensure all systems configurations are implemented based on the approved standards and baselines and implemented as per policy guidelines including approved change process.
Work with IT manager to develop technology road map as aligned with the bank strategy.
Work with IT Manager to develop infrastructure related budgets.
Perform tests and supervise the installation of telecommunication hardware.

System and Applications Monitoring and Reporting (20%)

Monitor uptime/availability and quality service of all the banks e-banking systems and Infrastructure and provide daily dash boards i.e. SWIFT, TISS, GEPG, NIDA and TIPS.
Ensuring all necessary performance reports are generated and shared on daily, weekly, monthly and quarterly with provided KPIs metrics. All the noted gaps should be escalated for resolution.

Risk and IT Security (10%)

Ensure workstations, network, firewalls and servers operating systems are maintained with the latest operating systems and necessary updates are provide in time.
Ensuring business continuity management is implemented by performance of restore and failover tests as per annual BCM plan. This is to ensure high availability of systems.
Implement systems in a high availability and ensure the resilience is checked through system fail over exercise and all noted gaps are tracked and remediated.
Perform monthly self-risk check and report all noted risks gaps to the IT security Manager for tracking.
Prioritize and ensure all audit findings related to Infrastructure are reviewed and noted gaps are corrected within specified time.
Ensure all Infrastructure assets are protected with security controls including anti-virus and also maintained in the assets register.

Vendor Engagement and Support (20%)

Ensure balanced SLA compliance with service providers.
Provide good relationship with technology providers and other external partners.
Ensuring vendors payments are done in time and contracts are renewed in time.
Participate in vendor performance reviews meetings and ensure all noted gaps are tracked and resolved.
Develop Preventive maintenance schedule and check list, review reports and track implementation of the noted gaps.
Perform tests and supervise the installation of telecommunication hardware.
Managing and liaising with various service provider to ensure voice communication to outside the bank is working.
Ensure the various lines recorded by the Bank are working and ensuring software is up to date.
Ensure security of the Data Center and secondary areas is continually maintained.
Responsible for managing Cloud environment, (Microsoft Azure).
Responsible for managing microservices, (Kubernetes) in IAAS, PAAS platform.
Responsible for problem resolution and escalation to management as guided by the escalation procedure while ensuring problem logging is appropriately carried out.

IT Projects Management (10%)

Participate in planning and execution of all projects related to technologies.
Liaise with various project teams to determine the hardware and software and security requirements of projects.
Participate in provision of specifications in the budgeting or procurement of technology assets.
Provide technical leas role in implementation of technology Infrastcture projects by proposing and evaluating technologies during on boarding of the technologies by working with providers.

Customer (10%)

Internal Customer complaints
External Customer complaints
Customer Satisfaction Index
Channel Satisfaction Index

Learning and Growth (10%)

Staff Engagement
Training Hours on technology related

Job Dimensions
Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports: IT Manager Indirect Reports: Vendors and out sourced partner
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role
Internal:

Group IT-Infrastructure department
NCBAT departments

External:

System vendors
Outsourced Partners

Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make
(Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role. Strategic – Technical Architecture and Design, Security, Optimization and Capacity Management Operational – Server farm, Data Centre Operations, Incident, Change and Problem Management
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year) Short-Term Planning – 6 – 12 months Long-Term Planning – 1 to 3 years
Ideal Job Specifications
Academic

University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications.

Professional
Training and certification in ICT Service Management e.g. ITIL, o Enterprise Operating System administration Linux: Red Hat Certified System Administrator (RHCA), Red Hat Certified Windows: MCSA/MCSE Cloud: Microsoft Certified: Azure Fundamentals; Google Associate Cloud Engineer, Storage: HCI- Storage, HCIP- Storage, Server: HCSA/P Computing/ Network: HCSA IP Network, HCSP IP Network, CCNA and CCNP

Business Continuity training
Project Management Skills

Desired work experience

Three (3) years’ experience in Infrastructure support in medium to large organizations and or banking or financial service organization would be an added advantage

NCBA Bank Core Value Behaviours (Performance Drivers)
Driven: We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
Open. Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
Responsive: We are proactive, act quickly and resolutely to deliver results. We put our customer’s interests at the heart of all that we do. We keep it simple and seek new ways to improve.
Trusted: As a trusted partner we do what is morally right always. We keep our word. We are accountable and believe in each other.
Ideal Job competencies
Technical Competencies

Organisation development to effectively structure the operations of IT network infrastructure and support for optimal performance.
Knowledge and experience in modern practices for ICT network infrastructure architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Technical skills to effectively perform or guide performance of network infrastructure design and operations activities/tasks in a manner that consistently produce high quality of service.

Behavioural Competencies

Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Leadership to nurture and sustain employee satisfaction, and to manage changes.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

This JD is signed-off with reference having been made to the organization’s core values and aligned competencies against these values.
Sharing is Caring! Click on the Icons Below and Share

Job Description
• To facilitate smooth customer banking operations at the branch. Handling all cash and non-cash related transactions, cross-selling and upselling bank products, and adherence of standard operating procedures, policies and guidelines. Attend to customers and provide information on bank products and services.
Roles & Responsibilities
PRINCIPAL ACCOUNTABILITIES
• Processing of customers’ requests on account opening, account maintenance, account closures and posting of non-cash and cash transactions after thorough checking as per our SOP
• Handling of customers’ queries and complaints, resolving timely and giving feedback after resolution.
• Maintain up to date knowledge about bank products and Cross selling and upselling those services and products
• Identifying and contacting potential customers for sales leads generations to increase customer base.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with customers’ mandate and in line with the internal approval limits matrix.
• Performs clerical duties (e.g., filling, workstation arrangements, housekeeping etc.)
• Reporting of suspicious transactions
• Provide an efficient, high-quality range of service to customers in line with the agreed procedures & service standards set by the bank
• Ensure compliance with Money Laundering Prevention as per Bank Policy, KYC norms and CDD
• Where appropriate to be the custodian of deliverables and negotiable instruments
• Where appropriate to represent the Bank while performing BOT Cash Deposits and Withdrawals
• Where appropriate to be the custodian of the Bank’s Keys for the main and rear entrance
3. EDUCATION, EXPERIENCE & SKILLS
• Bachelor’s degree in any related field.
• Minimum of one year of Banking experience in branch operations with a good performance track record
• Ability to carry out work by the bank’s procedures.
• Sales and negotiation skills
• Good integrity
• Ability to lead a team
Sharing is Caring! Click on the Icons Below and Share

Job Description
To proactively promote a virtual/remote relationship-based offering by being a dedicated and primary point of contact for clients in the Prestige/Executive Banking segment (and Private Banking where required), through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Affluent Clients
Personal and Private Banking
3-4 years
Experience in sales and relationship management of clients and able to drive profitability and build relationships. Proven sales track record in the financial services industry. Knowledge of the bank’s products, services and digital platforms.
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Convincing People
Documenting Facts
Interacting with People
Managing Tasks
Meeting Timescales
Pursuing Goals
Showing Composure
Team Working
Thinking Positively
Upholding Standards
Technical Competencies:
Banking Process & Procedures
Client Retention
Cross and Up-Selling
Customer Understanding (Business Banking)
Financial Industry Regulatory Framework
Product Knowledge (Business Banking)
Risk Identification
Sharing is Caring! Click on the Icons Below and Share

Job Description
• To facilitate smooth customer banking operations at the branch. Handling all cash and non-cash related transactions, cross-selling and upselling bank products, and adherence of standard operating procedures, policies and guidelines. Attend to customers and provide information on bank products and services.
Roles & Responsibilities
PRINCIPAL ACCOUNTABILITIES
• Processing of customers’ requests on account opening, account maintenance, account closures and posting of non-cash and cash transactions after thorough checking as per our SOP
• Handling of customers’ queries and complaints, resolving timely and giving feedback after resolution.
• Maintain up to date knowledge about bank products and Cross selling and upselling those services and products
• Identifying and contacting potential customers for sales leads generations to increase customer base.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with customers’ mandate and in line with the internal approval limits matrix.
• Performs clerical duties (e.g., filling, workstation arrangements, housekeeping etc.)
• Reporting of suspicious transactions
• Provide an efficient, high-quality range of service to customers in line with the agreed procedures & service standards set by the bank
• Ensure compliance with Money Laundering Prevention as per Bank Policy, KYC norms and CDD
• Where appropriate to be the custodian of deliverables and negotiable instruments
• Where appropriate to represent the Bank while performing BOT Cash Deposits and Withdrawals
• Where appropriate to be the custodian of the Bank’s Keys for the main and rear entrance
3. EDUCATION, EXPERIENCE & SKILLS
• Bachelor’s degree in any related field.
• Minimum of one year of Banking experience in branch operations with a good performance track record
• Ability to carry out work by the bank’s procedures.
• Sales and negotiation skills
• Good integrity
• Ability to lead a team
Sharing is Caring! Click on the Icons Below and Share

Job Description
• To facilitate smooth customer banking operations at the branch. Handling all cash and non-cash related transactions, cross-selling and upselling bank products, and adherence of standard operating procedures, policies and guidelines. Attend to customers and provide information on bank products and services.
Roles & Responsibilities
PRINCIPAL ACCOUNTABILITIES
• Processing of customers’ requests on account opening, account maintenance, account closures and posting of non-cash and cash transactions after thorough checking as per our SOP
• Handling of customers’ queries and complaints, resolving timely and giving feedback after resolution.
• Maintain up to date knowledge about bank products and Cross selling and upselling those services and products
• Identifying and contacting potential customers for sales leads generations to increase customer base.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with customers’ mandate and in line with the internal approval limits matrix.
• Performs clerical duties (e.g., filling, workstation arrangements, housekeeping etc.)
• Reporting of suspicious transactions
• Provide an efficient, high-quality range of service to customers in line with the agreed procedures & service standards set by the bank
• Ensure compliance with Money Laundering Prevention as per Bank Policy, KYC norms and CDD
• Where appropriate to be the custodian of deliverables and negotiable instruments
• Where appropriate to represent the Bank while performing BOT Cash Deposits and Withdrawals
• Where appropriate to be the custodian of the Bank’s Keys for the main and rear entrance
3. EDUCATION, EXPERIENCE & SKILLS
• Bachelor’s degree in any related field.
• Minimum of one year of Banking experience in branch operations with a good performance track record
• Ability to carry out work by the bank’s procedures.
• Sales and negotiation skills
• Good integrity
• Ability to lead a team
Sharing is Caring! Click on the Icons Below and Share