Job Region: Tanzania

DCB Commercial Bank Plc: Group Lending Supervisor Opportunity
DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to individuals, microfinance, small to medium-sized businesses (MSME), and large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 700 DCB Wakala Agents, and over 280 Umoja switch ATMs, serving more than 3 million customers across the country.
Job Opportunity: Group Lending Supervisor
We invite suitably qualified candidates to fill the position of Group Lending Supervisor. The successful candidate will be responsible for managing the area portfolio and ensuring targets are achieved in line with organizational objectives, overseeing team operations, supervising area staff, and focusing on risk management and effectiveness of the area.
Responsibilities

Preparing team monthly, quarterly, and yearly target plans and conducting monthly meetings with the team.
Following up and visiting at least two groups per month.
Preparing and following up on community organizers’ daily activities both in the field and office, and verifying member admission, loan schemes, and necessary paper documents as per requirements.
Facilitating auditing, monitoring, and review, and liaising with local government and other organizations in the area.
Checking collection sheets.
Guiding and supervising community organizers to ensure quality member recruitment and disbursement targets are met.
Preparing daily, weekly, and monthly reports and issuing them to the respective supervisor.
Actively supervising the loan disbursement process.

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Qualifications and Experience

Technical Certification/Diploma in any field from a recognized institution.
5 years of work experience in group lending, with 2 years in a supervisory role.
Good understanding of economic activities and consumer behavior in the microlending space.
Ability to build and maintain strong relationships with customers.
Results-oriented with good time management and analytical skills.
Excellent oral and written communication skills in English and Swahili.

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Experience: 1–3 years
Industry: Logistics & Transportation
We’re looking for a Fleet Supervisor to support operations team in managing and optimizing fleet performance across the logistics network.
Key Responsibilities:

Plan, coordinate, and monitor daily fleet operations and vehicle schedules.
Support in maintaining an efficient and cost-effective fleet.
Ensure proper documentation, dispatching, and vehicle tracking.
Coordinate maintenance schedules and follow up on repairs to reduce downtime.
Collaborate with drivers, warehouse, and operations teams to ensure smooth logistics execution.
Prepare fleet performance reports and ensure compliance with company procedures.

Qualifications & Skills:

Degree in Logistics, Transport Management, or a related field.
1–3 years’ experience in a logistics or transport environment.
Strong coordination, organization, and planning skills.
Proficiency with MS Office and fleet tracking systems is an advantage.
Excellent communication and teamwork abilities.

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Key Responsibilities

Provide timely and professional support to merchants through email, chat, and phone.
Assist merchants with onboarding, training, and platform navigation to ensure smooth adoption.
Troubleshoot and resolve platform-related issues efficiently.
Gather merchant feedback and collaborate with product and tech teams for continuous improvement.
Maintain accurate records of interactions using CRM tools and track merchant success metrics.

 
Qualifications & Experience:

Diploma or Bachelor’s Degree in Business Administration, Communications, or related field.
Minimum of 3 years’ experience in customer service or merchant support, preferably in a B2B, E- Commerce, or Digital Platform environment.
Experience using HubSpot CRM, Intercom, Zendesk, or Salesforce Service Cloud. Excellent communication, interpersonal, and problem-solving skills. Strong understanding of digital platforms and merchant operations.
Customer-focused mindset with the ability to empathize and build trust with clients.

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Key Responsibilities

Receive and inspect incoming shipments from manufacturers and ensure accuracy of deliveries.
Store, organize, and maintain inventory following established procedures.
Pick, pack, and prepare orders for merchant deliveries while ensuring timely dispatch.
Manage outbound shipments to merchants and coordinate with logistics teams for efficient delivery.
Handle returned products inspect, restock, or dispose of items as per company policy.
Maintain up-to-date inventory records and report discrepancies promptly.
Ensure compliance with safety standards and maintain a clean, organized warehouse environment.

Qualifications & Experience:

Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or related field.
Minimum of 3 years’ experience in warehouse operations, inventory management, or logistics.
Proficient in using digital inventory systems and tools such as Zoho Inventory, QuickBooks Commerce, Cin7, or Fishbowl.
Strong attention to detail with excellent organizational and record-keeping skills.
Ability to manage both inbound and outbound warehouse processes efficiently

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Key Responsibilities

Design, develop, test, and deploy features for the platform (Magento) and mobile applications (React Native).
Collaborate with cross-functional teams to translate business requirements into technical solutions.
Maintain and enhance existing systems to ensure scalability, stability, and performance. Integrate APIs, third-party systems, and payment gateways for seamless functionality.
Troubleshoot, debug, and resolve issues in both web and mobile environments.
Maintain clean, secure, and maintainable code using version control tools like GitHub and Bitbucket.
Document development processes, configurations, and updates for ongoing reference.

Qualifications & Experience:

Bachelor’s Degree in Computer Science, Software Engineering, or a related field.
Minimum of 3 years’ experience in software development, preferably in E-Commerce or
Marketplace platforms.
Proven experience in Magento, React Native, PHP, and NodeJS development.
Familiar with Jira, GitHub, Bitbucket, and Zendesk for project management, collaboration, and
issue tracking.
Strong problem-solving skills with attention to scalability, security, and performance.
Ability to work collaboratively with designers, product managers, and other developers.

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Key Responsibilities

Lead and manage a sales team to achieve merchant acquisition and sales targets.
Oversee lead generation, conversion, and onboarding of merchants to buy directly from brands/manufacturers.
Monitor team performance using digital tools and CRM systems.
Build and maintain strong relationships with merchants to ensure long-term partnerships.
Develop and execute merchant acquisition strategies across multiple sectors.
Collaborate with internal teams to improve sales processes and merchant engagement.

Qualifications & Experience:

Bachelor’s Degree in Business, Marketing, or related field.
Minimum of 3 years’ experience in sales or merchant management.
Experience in E-Commerce will be an added advantage.
Proven experience using CRM tools such as Zoho CRM, Salesforce, Pipedrive, or HubSpot CRM.
Industry experience in FMCG, Telecoms (Merchants/Wakala side), E-Commerce, Ride Hailing, or Digital Banking.
Strong leadership, communication, and analytical skills.

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Key Responsibilities

Oversee warehouse and logistics operations to ensure efficient order fulfillment for merchants and customers.
Manage inventory accuracy, product movement, and ensure timely dispatch and delivery.
Develop and implement logistics strategies to optimize cost and delivery timelines.
Coordinate with suppliers, transporters, and warehouse teams to maintain operational excellence.
Enforce safety, compliance, and quality standards within warehouse and delivery operations.
Monitor performance metrics and continuously improve processes to enhance efficiency.

 
Qualifications & Experience:

Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or related field.
Minimum of 3 years’ experience in operations, logistics, or warehouse management.
Proven experience managing e-commerce operations will be an added advantage.
Hands-on experience using digital platforms and tools (CRM systems) such as Zoho CRM, SAP CX, HubSpot CRM, or Oracle CRM.
Strong understanding of inventory management, logistics coordination, and order fulfillment processes.

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Senior Manager; Mortgage Financing (1 Position(s))

Job Purpose:
Location – Head Office
International Job Listings
To lead and scale the bank’s mortgage financing portfolio by developing and executing strategies that drive sustainable growth, enhance customer acquisition, strengthen asset quality, and establish the bank as a market leader in mortgage products.

Main Responsibilities:

Develop and implement the bank’s mortgage financing strategy, policies, and annual business plans.
Identify and capitalize on market opportunities to expand the mortgage portfolio and increase the bank’s share in housing finance.
Support Head of department to design innovative mortgage products that address diverse customer needs, including first-time buyers, property developers, and high-net-worth individuals.
Lead product development and refinement to ensure mortgage solutions remain competitive and relevant.
Position the bank as a leader in the mortgage market through innovation, strong partnerships, and customer-first strategies.
Build and maintain strategic partnerships with real estate developers, housing agencies, government housing schemes, and property agents.
Champion digital solutions for mortgages to improve access, efficiency, and customer convenience.
Drive cross-selling with other retail products (deposits, insurance, digital banking) to deepen customer relationships and maximize wallet share.
Oversee end-to-end management of the mortgage book — acquisition, appraisal, disbursement, and recovery.
Monitor portfolio quality closely and lead initiatives to reduce NPLs and PAR levels.
Collaborate with internal teams (ICT, Operations, Risk) to continuously improve systems, processes, and credit controls.
Lead, coach, and mentor the mortgage team, embedding a performance-driven culture with clear accountability.
Support branch staff with training and guidance to drive mortgage sales and service delivery.
Build a strong succession pipeline and nurture future leaders within the mortgage segment.
Act as subject matter expert and advisor on mortgage strategy to senior management and cross-functional teams.
Ensure 100 compliance with regulatory and internal credit standards, policies, and audit requirements.
Provide regular performance and risk reports to senior management and governance committees.
Uphold the highest standards of professional conduct, ethics, and integrity.

Knowledge and Skills:

Strong understanding of mortgage and housing finance, real estate markets, and credit risk.
MS Office, credit appraisal tools, portfolio management systems.
Strategic leadership and ability to scale portfolios sustainably.
Strong negotiation, business development, and partnership-building skills.
Risk management and credit expertise.
Analytical and problem-solving capabilities.
Excellent interpersonal and communication skills.

Qualifications and Experience:

Bachelor’s degree in business, Finance, Economics, or related field
Minimum of 5 years’ experience in credit/asset financing with at least 2 years in mortgage finance leadership.
Demonstrated success in growing loan portfolios and improving asset quality.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Recruitment Portal Service
Only shortlisted candidates will be contacted.

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Role Purpose and Key Responsibilities

Role Purpose:
The Customer Experience Specialist is responsible and empowered to

Convert “As Is” experiences into better “To Be” experiences, whilst ensuring the company acts and deploys appropriate actions in all stages to improve the overall customer experience and levels of customer loyalty across assigned touch points/channels as well as its products and services.
Take accountability for objectively designing and measuring the customer experience delivered by all the touch points that include but not limited to contact centre and retail.
Be an active participant in the GTM (Go To Market) process, acting as the customer advocate, by proposing and following through that the best experience of our products and services are delivered and the necessary toolkits are in place to support Customer Service Representatives in delivering an exceptional customer service.

Key Responsibilities:

Gain an understanding of customer requirements through
The review of As-Is Experiences within the assigned product/service/channel portfolio
Quantitative and qualitative insights on existing products/services/ channel
Proactive participation in the Go To Market (GTM) process
Design and implement
Improved To-Be experiences which are not limited to existing but are also applicable to new products/services/channels
Appropriate experience KPI measurements for a particular product/service/channel
appropriate toolkits/processes for the frontline support.
Build effective professional relationships with business partners across CBU, VBU, MPESA and Channels.
Managing expectations and priorities whilst maintaining delivery commitments towards experience reviews, improvements and continuous monitoring.

Qualification, Core competencies, Knowledge and Experience:

Degree in Business Administration or any other related field.
2 years of experience in Customer Experience or Business Analysis or Programme Management
Strong Analytical skills – able to assess data, reports, insights and existing processes, identify negative experience root causes or paint points; recommend /develop creative and innovative customer centric solutions with an international context.
Process-Oriented – solid understanding of key cross-functional processes touching customers; able to spot optimization opportunities
Commercially astute – solid understanding of the market, competitor, & customer; Knowledge of Vodacom products and services and their value to customers as well as what competitors are offering in comparison
Stakeholder management – Ability to work and influence cross functional and external stakeholders for development and delivery of results towards an ‘ideal Customer Experience Journey’; Ability to connect the dots and extract value from the information by engaging in successful dialogues; Act as a customer champion even when it is unpopular

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Location: Tanzania-Dangote Cement Trans., Tanzania-Dangote Cement Trans.
Company: Dangote Industries Limited

Job Summary

Provide support for the implementation of DIL’s Transport policies and processes by participating in planning/ coordinating movement of cement products and/ or materials between the Plant and approved areas.

Key Duties and Responsibilities

Manage vehicular traffic, including loading activities (off-loading and on-loading) at the Plant to ensure overall orderliness and efficiency of depot operations.
Ensure appropriate storage of incoming materials at the designated facilities in the Plant.
Coordinate loading of products onto allocated trucks for dispatch to approved locations outside the Plant.
Ensure that all plant logistics activities comply with DIL’s Health, Safety, and Environment standards.
Coordinate efficient and timely loading of customers’ trucks with purchased products on a FIFO basis.
Develop and submit reports of logistics activities at the Plant and provide recommendations where necessary.
To ensure recovery of AGO for short kilometres.
To ensure all accident and related documents are collected on time.
To ensure all vehicles are coming with raw materials from designated location whenever there’s feasibility of collecting raw materials.
To ensure timely allocation of vehicles for collecting spares and other required by plant or other used department. Liaising with Transporters acquiring information on: Arrival of Trucks, Truck Breakdowns, and any other Emergency Occurrences
Perform any other duties assigned by your HOD & senior.

Buy vitamins and supplements
Key Requirements
Education & Work Experience

Bachelor’s degree or its equivalent in business, Transport & logistics, or any other related field
Minimum of two (3) years’ experience in Transport management

Skills & Behaviour

Good understanding of trends, challenges, opportunities, regulations and legislations relating to the cement manufacturing industry.
Sound knowledge of DIL’s product and service offerings.
Working knowledge of inventory management terminologies, methodologies and approach
Basic knowledge of system-based inventory management systems
Strong analytical and problem-solving skills
Excellent oral and written communication skills
Attention to detail and quality
Willingness to learn, improve and adapt to changing requirements
Basic knowledge of relevant supporting tools and technologies such as MS Excel, Project Management applications, etc.

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