Job Region: Tanzania

  • Service Delivery Manager at Computer Center

    Job Title: Service Delivery Manager
    Core Responsibilities

    Manage service delivery for contract clients and ensure services meet agreed standards.

    Monitor and continuously improve service delivery performance.

    Maintain strong client relationships and ensure customer satisfaction.

    Manage service delivery tools, systems, and reporting.

    Provide regular service delivery reports to management.

    Key Duties

    Oversee call centre operations and ensure proper logging, handling, and closure of client calls within the agreed SLA.

    Train and guide staff on effective call management and customer handling.

    Ensure clients are regularly updated on the status of their service requests.

    Lead and motivate the service team to maintain high performance.

    Prepare weekly and monthly service reports.

    Develop proactive solutions to prevent recurring service issues.

    Lead meetings with clients, represent the service team, and maintain meeting minutes.

    Maintain effective communication with internal support teams.

    Manage service schedules and monitor service delivery activities.

    Mediate and resolve service-related issues.

    Monitor contract expiries and coordinate timely renewals.

    Handle correspondence related to service delivery.

    Monitor services provided in upcountry locations.

    Prepare and submit monthly service reports.

    Ensure service tools and resources are available for service teams.

    Maintain service contracts and maintenance records.

    Assign account managers for maintenance clients and supervise their activities.

    Review service logs and confirm completion of services with proper documentation.

    Ensure technicians prepare service reports upon completion of tasks.

    Review reports from account managers and escalate issues where necessary.

    Conduct client visits and meetings for AMC (Annual Maintenance Contract) clients.

    Coordinate AMC activities and ensure quality service delivery.

    Monitor daily maintenance activities and gather feedback from engineers on completed tasks.

    Ensure proper logging and follow-up of complaints, service requests, quotations, and surveys.

    Follow up on tasks assigned to other teams and ensure client responses are provided within 8 hours.

    Track service statistics such as complaints, requests, and response times.

    Communicate with clients regarding equipment readiness or delays.

    Coordinate transport for service teams when required.

    Expected Competencies
    The Service Delivery Manager should demonstrate:

    Ability to improve service delivery processes and performance.

    Effective management and monitoring of service calls and requests.

    Strong communication and collaboration with clients and internal teams.

    Proactive problem-solving and service improvement initiatives.

    Dedication, responsibility, and creativity in executing core duties.

    Key Targets

    Delivery of high-quality services.

    Timely service response and completion.

    Timely contract renewals.

    Increased interaction and engagement with clients.

    Education & Qualifications

    Bachelor’s Degree in Business Administration, Information Technology, Engineering, Customer Service Management, or a related field.

    Minimum of 3–5 years of experience in service delivery management, customer service management, or a related operational role.

    Strong knowledge of service management processes, client relationship management, and service reporting systems.

    Proficiency in Microsoft Office applications and service management tools.

    Strong leadership, communication, and problem-solving skills.

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  • Board Director Positions at CSD & Registry Company Limited (CSDR)

    Board Directorship Positions
    The CSD & Registry Company Limited (CSDR) is looking for persons with competence, knowledge and experience in Financial Management, Audit, financial Investments, Digital Systems, Cybersecurity, IT Governance, Accounting, Audit, Financial Reporting, Investments oversight, and Digital Transformation to serve in its Board of Directors as Independent Directors.
    The CSDR is the Central Securities Depository (CSD) playing a critical role in the safekeeping, clearing, and settlement of securities transactions in the Tanzanian capital market ecosystem. To strengthen the Board’s expertise and oversight, the Company seeks to appoint two (2) Directors with expertise in Finance and Information Technology (IT).
    CSDR is a subsidiary company of the Dar es Salaam Stock Exchange PLC (DSE).
    Minimum Requirements
    An applicant should:

    Possess personal qualities to make substantive contributions to the Board deliberations;
    Possess Bachelor’s degree in a relevant field (postgraduate qualifications will be an added advantage);
    Have at least 10 years of senior professional experience in the relevant field;
    Demonstrate understanding of corporate governance principles;
    Have high integrity and sound professional reputation; and
    Prior board or senior management experience will be an added advantage.

    Key Responsibilities
    Successful candidates will contribute to the Board’s responsibilities including but not limited to:

    Providing strategic guidance and oversight to the management of CSDR;
    Ensuring sound corporate governance and compliance with applicable laws and regulations;
    Supporting the development and implementation of CSDR’s strategic objectives; and
    Contributing expertise in the respective professional fields to enhance Board effectiveness.

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  • Independent Non-Executive Director Positions x2 at Maendeleo Bank PLC

    Independent Non-Executive Directorship Positions
    Maendeleo Bank PLC is a fully-fledged commercial bank incorporated in the United Republic of Tanzania and listed on the Dar es Salaam Stock Exchange. The Bank is regulated by the Bank of Tanzania and is committed to delivering innovative and inclusive financial services to individuals, Micro, Small and Medium Enterprises (MSMEs), and Corporate customers.
    The Bank has six (6) branches, whereas five (5) branches are at Dar es Salaam, and one (1) branch is at Arusha with over 2100 agents countrywide.
    In line with strengthening its corporate governance framework and enhancing strategic oversight, the Bank invites applications from suitably qualified, experienced, and reputable individuals to fill positions of Independent Non-Executive Directors.
    The bank is currently seeking to recruit two (2) reputable and dynamic Independent non-Executive Board members, each with expertise and practical experience in banking, which is crucial for effectively supporting the bank’s growth ambitions.
    The names of aspiring and qualifying candidates will be forwarded to the Annual General Meeting for appointment.
    Roles of Board of Directors
    The new Board Members will be expected to add value and expertise to drive the continued growth of the Bank. Their responsibilities will include:

    (i) To determine the Bank’s vision, mission, and values, continuously monitor and evaluate its strategy, and ensure sustainable growth.
    (ii) Selecting, appointing, supporting, assessing, and monitoring Senior Management in the execution of policy, strategy, and operations by setting clear goals.
    (iii) Selecting, strategy, and appointing the Managing Director of the Bank, regularly reviewing and evaluating his/her performance, and offering guidance.
    (iv) Determining proper financial management practices, approving the annual budget, and monitoring its implementation.
    (v) Understanding and considering the interests of shareholders and relevant stakeholders.
    (vi) Being well-informed about Bank matters, well-prepared for meetings, and actively participating in annual evaluation practices and planning activities.

    (vii) Ensuring leadership practices and procedures are in place to protect the Bank’s Assets and reputation.
    (viii) Ensuring the Bank complies with all relevant laws, regulations, and codes of best practices.
    (ix) Ensuring the technology and systems used by the Bank are adequate to properly run the Bank,

    enabling it to compete through efficient use of its assets, processes, and human resources.

    (x) Overseeing the bank’s risk management process and ensuring the bank responds appropriately to risks enhancing shareholder value in the long run.

    Professional Qualifications
    Experts in the field of Banking, Finance, Accounting, Economics, ICT, Risk Management and professionals in Human Resources or related fields with current knowledge of the banking sector.

    (i) Experts in the field of Banking, Finance, Accounting, Economics, ICT, Risk Management and Human Resources or related fields with current knowledge of the banking sector.
    (ii) Must satisfy the fit-and-proper independence oversight, criteria prescribed by the Bank of Tanzania Corporate Governance Regulations (2021 & 2023).
    (iii) Minimum of ten (10) years’ work experience at director/senior management level, preferably in financial services with at least five (5) of those in the banking industry.
    (iv) Postgraduate qualifications in a business-related field and/or professional accounting certification (CPA(T) or ACCA) will be an added advantage.
    (v) CPA(T) or ACCA will be an added advantage. Board experience with a listed company would be an added advantage.
    (vi) Proven experience in leadership, management, and governance in either public or private entities dealing in banking and finance.
    (vii) Background in Digital transformation, data science, cyber security, trade and project finance, and Human capital management.
    (viii) Independence of mind, impeccable integrity, and ethical judgement.
    (ix) Strategic, analytical and communication strength with sound stakeholder awareness.
    (x) Thorough understanding of financial management, regulatory compliance, and board management, with demonstrable commercial and investment acumen.
    (xi) Highly networked individual with the ability to build and maintain relationships beneficial to the bank.

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  • Senior Specialist: OE & Changes at Vodacom

    Join Us
    Role purpose:
    •The role is accountable to drive the Organisation Effectiveness (OE) agenda and will be required to provide subject matter expertise and guidance to the HR teams as required. The role will support and enable the Organisational Effectiveness & Change strategy through identifying and leading the development and implementation of OE projects and initiatives that will include, amongst others, organisation design and diagnosis, data analytics, organisation effectiveness & efficiency, maintenance of organisational job architecture as well as change and cultural transformation.
    •The incumbent will be required to partner and share expert knowledge and best practice with various internal stakeholders such as HRBPs and functional leaders.
    Key accountabilities and decision ownership:
    • Work closely with functional leaders, executive leaders, HRBP to align functions to the business strategy through proactive and continuous diagnosis of organisational effectiveness, organisational sizing and implementing sustainable organisational improvements
    • Support company-wide digital transformation projects as well as business unit specific change and transformation initiatives through effective macro level organisation design
    • In partnership with the relevant HRBP and HRD, develop and drive a continuous efficiency agenda for defined business areas by assessing and improving OE metrics such as average span, deepest layers, management ratios, employment costs and other metrics.
    • Shape and influence future thinking around organisational operating models and design, ways of working, efficiency and managing change by drawing best practice from Vodacom Group teams and external market sources.
    • Drive simplification and reduce duplication of activities & processes within defined business environments by sustainably re-focussing resources to new revenue streams and/or strategic enablers through detailed analysis.
    • Support HRBPs with effective workforce planning through monitoring permanent and contractor employment costs/headcount
    • Contribute to innovative approaches to projects and initiatives, effective problem solving as well as a culture of new idea generation, calculated risk taking and knowledge sharing.
    Core competencies, knowledge and experience:
    • Minimum 5 years’ relevant work experience with proven exposure to organisational effectiveness (organisation design & operating models), and organisation efficiency
    • Proven exposure to business restructuring, transformation and people change initiatives (incl. working with senior business leaders)
    • Knowledge and exposure to agile organisation design and methodology
    • Understanding and experience of workforce planning (headcount & employment cost)
    • Theoretical understand and working knowledge of job architecture methodology
    • Good understanding of job evaluation methodology (e.g. Paterson, Hay System, Willis Towers Watson’s Global Grading System)
    • A good understanding of change management frameworks and experience in developing change management plans.
    • Strong relationship building and partnering skills
    • Good understanding of multinational corporate business and operating at a tactical level across multiple business and geographies in a key industry (Telco, Technology or Consulting experience is an added advantage)
    • Strong learning agility and curiosity
    • Analytical thinker with good written and communication skills
    Must have experience and technical / professional qualifications:
    • BCom degree in Industrial Psychology, Human Resource Management, or related field (essential)
    • Postgraduate degree in Human Resource Management or related field (advantageous)
    Not a perfect fit?
    Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
    Who we are
    We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
    Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
    If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
    Together we can.
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  • Network Techno-Sale Job at Computer Centre Tanzania

    We’re Hiring Network Techno-Sale
    Computer Centre
    Responsibilities
    Pre-Sales Technical Supports: Work with the sales team to provide technical expertise during the pre-sales process.

    Bid Management & Proposal Writing: Take technical ownership of RFP, RFI, and RFQ responses, ensuring strict compliance with client specifications.
    Vendor Management & Strategic Partnerships: Maintain active knowledge of vendor portfolios, particularly maximizing margins and rebates through active authorized partner tiers (e.g. Huawei, Cisco, HPE Network).
    Sales Enablement & Client Engagement: Partner with KAMs (BFSI, Private, Government) to identify and qualify new business opportunities for the Network Business unit.
    Solution Design & Architecture: Design comprehensive, scalable, and secure network architectures encompassing Network, security, Unified communication, Physical Security solutions.
    Lead Generation and Revenue Forecasting: Presales will be required to look and close deals of which will be bound to monthly performance KPI.

    Note: The role involves making decisions within established guidelines, with managerial approval required for high-risk or non-standard matters.
    Requirements

    4–5 years of experience in a similar ICT / pre-sales role
    Strong knowledge of enterprise networking, telecommunications, and ICT infrastructure solutions
    Experience with technical proposals, bid management, and tenders (RFP/RFQ)
    Ability to design, present, and position technical solutions while supporting sales and client engagements IT
    Bachelor’s degree in IT, Computer Science, Electronics Engineering, or related field
    Certifications such as CCNP, HCIP, or NSE5 are an added advantage

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  • HPCE Manager at Médecins Sans Frontiers (MSF)

    HPCE Manager at Médecins Sans Frontiers (MSF) Tanzania December 2025
    JOB VACANCY – HPCE Manager – FULL TIME – 100% 
    Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality. These principles must apply to all MSF staff.

    Title: Health Promotion & Community Engagement Manager (HPCE Manager)
    Direct Reports: Project Medical Referent
    Job Type: Full-time
    Location: Liwale, Lindi
    MAIN PURPOSE
    Overall responsible for the development, implementation and monitoring of the Health Promotion & Community Engagement (HPCE) program in MSF project, as well strengthening community action and being the responsible for capacity building of the HP team, according to MSF principles, protocols, and stand-ards.
    ACCOUNTABILITIES
    HPCE strategy, activities and monitoring:
    · Responsible for the design/development of a regular updated HPCE strategy, activities, tools and monitoring system. Accountable of budget planning.
    · Follow up and support the HP supervisor on the implementation of the HPCE strategy (workplan, according to the chronogram; tool creation; training)
    · Ensure participatory approaches and patient/community consultation before and during implementation of the HPCE strategy.
    · Ensuring that the right process is followed for the design the health education materials and participatory methods. (pretesting, validation of content, translation)
    · Provide technical input and support to situation analysis (Rapid assessments/surveys / rumours-feedback monitoring) and ensure final reporting and information sharing with the project team.
    · Supervision of the implementation of the community-based surveillance (data collection, active case finding, linkage to care, tracing)
    · Support the HP supervisors on the organization of community meetings.
    · Contribute to the updated community mapping (community mapping, stakeholders, GIS etc.)
    · Ensure and regularly sharing with PC and medical team on updates regarding community mapping.
    · Capitalisation: document on lessons learned and capitalize on experiences (handover report, end of mission report, capitalisation report)
    · Ensure regular collaboration with other supervisors / managers (SRH, MH, NAM, MAM, Social Work, EH/WASH, LogM, Admin)
    HP Capacity Building and Supervision
    · Responsible for the development plan for the HP team, based on the needs assessment (evaluation), as well for the follow up in capacity building through training, coaching, community of practice events.
    · Managing and supervision of the quality of the HPCE activities done by the HPCE team at field level (based on a supervision checklist). (eg. Participatory methods and pedagogical techniques, active listening, use of tools, preparation /organisation)
    · Responsible of the recruitment and evaluation process for HP profiles (in collaboration with HR department).
    Context Specific Accountabilities:
    · Following the COPRO chronogram, the HP team to provide the planned strategic activities. (f.i. ICCM implementation, SV sensitization, strengthen referral pathway, GBS-study, PNC follow up supports, etc.)
    · Follow-up on CHW attendance in collaboration with MoH and HP / CE MoH counterparts (community coordinator, health promotion coordinator). Ensure smooth collaboration between MSF and MoH for HP, community and outreach activities.
    · Co-coordinate with MoH-counterpart regular trainings, meetings, events for CHWs and community key-members.
    · Lead collaboration with stakeholders (e.g. for blood donations, Focus Group Discussions, mothers’ clubs, etc.) to ensure strong community support for health promotion activities.
    · Regularly update and maintain a dynamic actor and community mapping for all HP activities to ensure clear roles and coordination.
    · Implement regular patients’ satisfaction surveys (PREM) and feedback mechanisms, to improve quality of care as well as patient’s and populations’ partnership.
    · Visit regularly each peripheral MSF supporting facilities to support HP supervisors and maintain positive relationship with stakeholders.
    · Collaborate with the PMR and medical data supervisor to ensure proper data collection for all HP activities, analyze the data, and submit reports on time (sitreps, capitalization reports, rapid qualitative assessments, etc.).
    · Support the on-boarding of new HP staff. Prepare and provide the briefing and orientation for smooth integration within the team. Ensure that job specifics (JD) for each staff are understood.
    Minimum Educational Qualification:

    Essential: Bachelor’s degree in social sciences, behavioral sciences, public health, orientation health promotion / community health (or nursing diploma in community health).
    Desirable: Master’s degree in any social sciences.

    Experience:

    Essential 2 years working experience in related jobs (managing health promotion programs), desirably with an experience outside your country or within MSF.
    Experience in using qualitative methodology is essential.
    Experience in strategy design, implementation and monitoring is a must.

    Knowledge:

    Basic windows environment is a must.
    Knowledge of qualitative data treatment software like NVivo, graphics editing soft-ware (like photoshop) and/or others software’s (such as KOBO Collect, OsMand, QGIS) is an added value.
    Languages: Mission language (English) and local language essential (Sawhili)

    Competencies:
    • Strong strategic / analytical skills
    • People management and development skills
    • Team work and cooperation
    • Results and quality oriented
    • Commitment to MSF Principles
    • Behavioral flexibility
    This job description may be amended in line with the activities or evolution of the Mission.
    Women, or any person feeling like being part of a minority is encouraged to apply. MSF is dedicated to fostering a safe work environment with zero tolerance for any form of abuse.
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  • Training Manager, dnata Zanzibar at Dnata Tanzania

    Training Manager, dnata Zanzibar
    Job Type: Full-time
    Job Purpose
    dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you’re inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
    dnata Zanzibar is the primary provider of ground handling, cargo, and passenger services at Abeid Amani Karume International Airport. We operate world-class lounge spaces in Terminal 3, offering passengers authentic Tanzanian hospitality delivered with dnata’s signature reliability. On the tarmac, our teams ensure safe and efficient aircraft operations, keeping flights moving seamlessly across the airpor
    As a Training Manager, you will be the link between operational teams and learning solutions. You will define the training vision for dnata Zanzibar, lead the planning and execution of training programs, and ensure delivery of innovative learning strategies that support business objectives and compliance standards. This role is based full-time in our Zanzibar office.
    In this role, you will

    Develop and implement training strategies for dnata Zanzibar in alignment with dnata Training Policy and Global Training Framework
    Plan and manage training schedules, operational requirements, and resources to ensure timely and effective delivery
    Lead and develop a team of training specialists to design, deliver, and evaluate training programs that meet operational needs and industry standards
    Conduct training needs analysis and create cost-effective learning solutions incorporating SOPs, safety requirements, and compliance with national and international standards
    Monitor and evaluate training effectiveness, recommend improvements, and drive process enhancements using best practices and innovative learning technologies
    Manage training through dnata’s Learning Management System, ensuring timely reporting and optimal resource utilization
    Collaborate with senior management, Operations, and HR to ensure staff recruitment, training, and development meet dnata standards, while maintaining professional relationships with industry stakeholders
    Promote and role-model safety behaviours, ensuring compliance with safety, quality, and environmental standards, and deliver training sessions as required within own area of expertise

    Qualification
    To be considered for the role, you must meet the below requirements

    Bachelor’s degree and 4+ years experience in Airport Operations and at least 3 years in a training leadership role
    Proficient knowledge of Airport Operations
    Strong organisational, interpersonal, and communication skills
    Advanced IT and computer literacy skills

    At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!
    Recruitment Process and Timeline 
    Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group
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  • Fundraising Coordinator at SOS Children’s Villages

    VACANCIES ANNOUNCEMENT
    SOS Children’s Villages in Zanzibar is Local Non- Government Organization (NGO) affiliated to SOS Children’s Villages International, a worldwide child care organization that work to protect and care for children who have lost parental care, or who stand at risk of losing it. Established 64 years ago, SOS Children’s Villages International currently has Children’s Villages and other projects in 135 countries around the world.  Globally, it runs two major programmes i.e., Family Like Care based at SOS Children’s Villages and Family Strengthening & Community Programmes supporting families in local communities. SOS has been working in the United Republic of Tanzania since 1991.Our programs are in Zanzibar, Arusha, Dar es Salaam, Mwanza, Dodoma and Iringa.
     
    Job Title: Fundraising Coordinator (Re-advertised)

    Duty station: Zanzibar
    Reporting to: Deputy National Director
    Job summary
    The Fundraising Coordinator supports the implementation of SOS Children’s Village Zanzibar’s fundraising, donor engagement, sponsorship, and communication activities. Working under the technical guidance of the Head of Fund Development, the role focuses on coordinating day-to-day fundraising operations, supporting proposal development, managing donor and sponsor relations, assisting public relations activities, and ensuring accurate documentation and reporting. The position plays a key role in sustaining and growing local and external funding while promoting the organization’s brand and mission.
    Major Responsibilities

    Support the implementation of the National fundraising strategy in line with the direction set by the Head of Fund Development.
    Lead the development and refinement of the annual and multi‑year fundraising plan for Zanzibar, aligned with organizational priorities, programme needs, and donor expectations.
    Identify and coordinate corporate fundraising campaigns, workplace giving, and employee engagement activities (volunteering, events, challenges).
    Monitor fundraising performance against agreed targets and indicators.

    Coordinate daily fundraising activities and support the development and tracking of fundraising budgets, plans, and financial forecasts.
    Coordinate donor research, maintain relationships with local and corporate partners, and ensure sustainable funding.
    Preparing proposals, updates, and event reports, including contributions to the One Friend Objective (OFO) initiative.
    Maintain fundraising records and databases, support learning, and ensure compliance with SOS policies, child safeguarding, and gender standards.

    Monitor donor calls, funding announcements, and trends at national and regional levels to identify relevant grant opportunities.
    Review donor requirements and ensure proposals comply with application guidelines, SOS Children’s Village policies, and Zanzibar context.
    Support the preparation of concept notes, full proposals, and supporting documents in collaboration with programme and finance teams in Zanzibar and at National Office.
    Coordinate proposal submissions, maintain accurate records of applications, and track outcomes for learning and reporting purposes.

    Support implementation of public relations and communication activities in line with SOS Children’s Villages brand, vision, mission, and values.
    Assist in organizing and supporting public events, donor visits, and presentation for corporate and community stakeholders
    Contribute to the development of communication materials such as newsletters, reports, articles, brochures, and success stories, and coordinate updates from programmes
    Support networking and collaboration with NGOs and local CSOs to share best practices in fundraising and grant management.

    Support coordination and smooth flow of correspondence with local and international sponsors and assist in maintaining positive relationships with sponsors through timely communication and updates.
    Support location head and finance staff to ensure funds and donations-in-kind are properly recorded and acknowledged and support implementation of donations-in-kind guidelines and reporting on donations received.

    Assist in tracking fundraising costs and ensuring compliance with cost-efficiency guidelines.
    Uphold transparency, accountability, and ethical standards in all fundraising and communication activities.

     
    Knowledge, Skills, Qualifications, Abilities, and Behavioral Competences:

    ·         MBA preferred in business, marketing, public relations or related field.
    ·         At least five (5) years professional development and fund-raising experience.
    ·         Advanced PC skills and expert proficiency in Microsoft Office Suite (Donor database experience desirable).
    ·         An understanding of budgets and financial reporting.
    ·         Ability to work with minimal supervision – self-motivated & confident
    ·         Ability to handle multiple projects simultaneously.
    ·         Ability to work well with people from all backgrounds with varying degrees of experience.
    ·         Ability to inspire, train, motivate, challenge, and supervise volunteers.
    ·         Confident in public speaking and able to express ideas verbally and in writing.
    ·         Fundraising code of ethics, Competency in MS Office/Excel/Word/PPT
     
    Job Title: ICT Officer
    Duty station: Zanzibar
    Reporting to: Deputy National Director
    Job summary
    The ICT Officer exists to ensure reliable, secure, and efficient ICT systems that enhance the impact of SOS Children’s Villages programmes, empower young people, and strengthen community engagement. The role manages day-to-day network and system operations, maintains hardware and software, and provides timely technical support to staff and programme teams. By leveraging ICT tools and solutions, the officer enables effective programme delivery, supports digital learning and youth development initiatives, and strengthens data management and communication systems, ensuring technology contributes directly to organizational and community outcomes.
     
    Detailed Task and Responsibilities
    ·         Supports the Head of ICT in planning and implementing ICT strategies that enhance programme impact, youth empowerment, and community engagement.
    ·         Evaluates emerging technologies and makes recommendations to improve ICT systems, tools, and processes to strengthen programme and organizational outcomes.
     
    ·         Manages, maintains, and troubleshoots computer systems, hardware, software, and network equipment to ensure reliable and secure ICT operations.
    ·         Assists in LAN and internet management, ensuring uninterrupted connectivity and operational efficiency across offices and programmes.
    ·         Implements data backup, recovery, and security procedures to safeguard information integrity and availability.

    Provides timely technical assistance and guidance to staff and programme teams, resolving ICT-related issues to enable efficient operations.

    ·         Conducts training sessions to build staff capacity in the effective, safe, and secure use of ICT tools and systems.
    ·         Maintains user support documentation, procedures, and guidance to promote consistent ICT practices.

    Integrates ICT solutions into programme implementation to improve data management, monitoring, and reporting, and enhancing programme impact.

    ·         Supports digital learning, youth empowerment, and community engagement initiatives through ICT tools and innovations.
    ·         Assists programme teams in leveraging technology to strengthen child, youth, and community outcomes.

    Maintains accurate records of ICT hardware, software, and peripherals, including procurement, distribution, and disposal.

    ·         Coordinates with external vendors and service providers to ensure timely resolution of ICT issues and fulfillment of services.
    ·         Assists in implementing and enforcing ICT security measures, data protection policies, and IT best practices to minimize risk and ensure organizational compliance.
    ·         Monitors adherence to ICT policies and contributes to safeguarding sensitive programme and organizational data.

    Works closely with the Head of ICT, programme teams, and other staff to achieve ICT objectives and support the organizational mission.

    ·         Continuously evaluates ICT processes and contributes to improvements that enhance operational efficiency, programme effectiveness, and user satisfaction.
    Knowledge, Skills, Qualifications, Abilities, and Behavioral Competences:
    ·         Bachelor’s degree in computer science, Information Technology, Computer Engineering or any related field with two (2) years’ experience
    ·         Proven ICT technical experience of supporting users and systems in a large and complex organization
    ·         Sound experience in hardware and software maintenance, network management, software development, website development and systems administration.
    ·         Excellent problem-solving and analytical skills.
    ·         Ability to prioritize tasks, work independently, and handle multiple responsibilities.
    ·         Familiarity with IT Cybersecurity principles and best practices
    ·         Passion for the mission and values of SOS Children’s Villages.
    ·         Excellent organization skill in providing help online or onsite
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  • Project Manager at Catholic Relief Services

    CRS JOB VACANCY
    Job Title: Project Manager, Vitalizing Opportunities in Circular Economy and Sustainable Solutions in Lake Tanganyika (VOICES)Reports to: Country Manager, TanzaniaLocation: Kigoma, TanzaniaSalary Grade: 9               
    About CRS
    Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.
    Background:
    Catholic Relief Services (CRS) and its country-based partners, Caritas Kigoma in Tanzania and Caritas Kasama in Zambia, are implementing the European Union (EU)-funded Vitalizing Opportunities in Circular Economy and Sustainable Solutions in Lake Tanganyika (VOICES) project to improve water quality in the basin of Lake Tanganyika through sustainable and inclusive economic practices. VOICES supports communities in Kigoma Region in Tanzania and in Mpulungu Region in Zambia to increase knowledge of the potential benefits of the circular economy among policymakers, businesses, consumers, and civil society. VOICES supports the objectives of the EU and builds upon successes from other projects in the area. CRS collaborates with ongoing projects in Tanzania and Zambia, advancing cross border knowledge sharing among countries that border the Lake Tanganyika.
    Job Summary:
    CRS Tanzania is seeking a qualified candidate for the position of Project Manager for the Vitalizing Opportunities in Circular Economy and Sustainable Solutions in Lake Tanganyika (VOICES) project implemented in Tanzania and Zambia. The position is based out of CRS’ office in Kigoma. As Project Manager, you will be responsible for designing, implementing, and managing strategies and program activities to promote circular economy principles within the VOICES project. Your role will involve building and managing a two-country project team to analyze current business practices, identifying opportunities for resource optimization, and developing innovative solutions to minimize waste and maximize resource efficiency in the Lake ecosystem. You will lead cross-functional Tanzanian and Zambian teams and collaborate closely with national government agencies, LGAs, financial institutions, accelerators, civil society organizations and private sector partners to drive community engagement, generate buy-in and support for VOICES activities and sustainability goals. You will ensure effective technical and operational management systems and processes are in place that support highquality programming advancing Catholic Relief Services’ (CRS) work in serving the poor and vulnerable. Your management skills and knowledge will ensure that VOICES delivers high-quality programming and continuously works towards improving the impact of its Circular Economy programming.

    Roles and Key Responsibilities:

    Provide overall strategic and technical leadership of the project, ensuring that technical approaches deliver program targets. Lead annual work planning processes and regular team and individual progress reviews.
    Lead donor engagement and reporting, ensuring compliance with donor requirements and regulations.
    Effectively manage and supervise program team and ensure staff well-being. Provide tailored coaching to direct reports, contribute to the recruitment and onboarding of project staff, and complete performance management process.
    Prioritize data, monitoring and learning throughout the life of the project, leading regular data-driven analysis to inform reflection meetings and facilitating timely adaptation of approaches/models in response to data. Support accountability through coordinating project evaluation activities and ensuring compliance with CRS and EU MEAL policies. Proactively identify issues/challenges to discuss with the donor to inform adjustments to plans and implementation schedules. Monitor and evaluate the progress of initiatives, tracking key performance indicators (KPIs) to assess effectiveness and identify opportunities for optimization.
    Engage with internal teams, and industry partners to foster a culture of sustainability and drive collective action towards project goals. Provide training and guidance to community groups on circular economy concepts, practices, and tools. Represent the project with donors, INGO working groups, UN, relevant local partners and relevant local government and community actors advancing circular economy.
    Coordinate activities required for ensuring the financial, material, and human resources for the quality implementation of the project in Tanzania and Zambia. Conduct periodic budget reviews and follow-up with partners on timely submission of financial reports to facilitate proper tracking of resource use.
    Identify capacity gaps and technical assistance needs of partner organizations and contribute to capacity strengthening and required interventions to support quality project implementation.
    Represent the project externally. Prepare reports and presentations to communicate program progress, achievements, and challenges related to circular economy initiatives. Engage with government, donors, private sector, and other stakeholders to advocate for investment in circular economy projects and initiatives.
    Stay abreast of emerging technologies and business models relevant to circular economy principles. Conduct research and pilot projects to test new approaches and technologies for enhancing resource efficiency.

    Basic Qualifications

    Master’s degree in environmental science, natural resources management, sustainability, business administration, or related field.
    Proven experience (5 years) working in a similar role preferably leading watershed protection or environmental sustainability programs.
    Experience with leading EU programs.
    Deep understanding of circular economy principles, with demonstrated experience in developing and implementing circular economy strategies.
    Strong project management skills, with the ability to lead cross-functional teams and drive initiatives from conception to implementation.
    Excellent analytical skills, with the ability to conduct thorough assessments and evaluate complex data sets.
    Effective communication and stakeholder engagement skills, with the ability to build consensus and influence decision-making at all levels of the organization.
    Creative thinking and problem-solving abilities, with a passion for driving innovation and positive change towards a circular economy.

    Required Languages – Fluency in English and Kiswahili are required.

    Travel – Must be willing and able to travel up to 50% to project locations.
    Knowledge, Skills, and Abilities

    Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions.
    Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
    Good presentation and facilitation skills
    Proactive, resourceful, solutions-oriented, and results-oriented

    Preferred Qualifications

    Good experience in project grants management, including project design, preferably for grants from multiple public donors, including the EU.
    Demonstrated ability to write high quality technical proposals.
    Experience engaging with partner organizations.
    MEAL skills and experience required.
    Staff management experience and abilities that are conducive to a learning environment.
    Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.

    Supervisory Responsibilities: Project team comprising of Senior Project Officers and Project Officers.
    Key Working Relationships: 
    Internal: Country Manager, Sub-Office Coordinator, Head of Operations, Finance Manager, CRS Zambia team, Technical Advisors, Operations staff.
    External: Project Implementing Partners; Ministries, NEMC, Research Institutions, other NGO, and other relevant working groups.
    ***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
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  • Bar Manager at Bravo Coco Beach Ltd

    BAR MANAGER
    Bar Manager at Bravo Coco Beach Ltd December 2025
    JOB VACANCY – BAR MANAGER
    Job Title: Bar Manager
    Job Type: Full-time
    Location: Dar es Salaam
    Reports To: Operations Manager
    Job Purpose
    Bravo Coco Beach Ltd is looking for the Bar Manager who will be responsible for end-to-end management of all bar operations at Bravo Coco Beach, ensuring exceptional guest experience, high beverage quality standards, strong cost control, compliance, and revenue growth. The role requires a hands-on leader with strong cocktail expertise, people management skills, and experience in high-volume, premium beach or resort environments.
    Key Responsibilities
    Bar Operations & Service Excellence

    Oversee daily operations of all bar outlets at Bravo Coco Beach.
    Ensure consistent delivery of international-standard cocktails, beverages, and service.
    Maintain high standards of cleanliness, hygiene, and bar presentation.
    Ensure smooth coordination between bar, floor service, kitchen, and events teams.
    Handle guest feedback and resolve service issues professionally and promptly.

    Beverage Menu & Innovation

    Develop, update, and manage seasonal and signature cocktail menus aligned with the Bravo Coco Beach brand.
    Introduce new beverage concepts, premium spirits, mocktails, and beach-inspired cocktails.
    Ensure correct recipes, portion control, and standard measurements are followed.
    Conduct regular tasting sessions and quality checks.

    Inventory, Cost Control & Procurement

    Manage bar inventory, stock levels, and storage according to best practices.
    Minimize wastage, breakages, and pilferage.
    Conduct monthly stock counts and reconciliations.
    Work closely with procurement and finance teams to ensure timely ordering and cost efficiency.
    Monitor beverage cost percentages and margins.

    Team Leadership & Training

    Recruit, train, schedule, and supervise bartenders and bar support staff.
    Ensure all staff are trained on:
    Cocktail standards and recipes
    Responsible alcohol service
    Customer service excellence
    Conduct regular performance reviews and coaching.
    Foster a positive, professional, and high-energy team culture.

    Compliance, Health & Safety Ensure full compliance with:

    Alcohol licensing laws
    Health and safety regulations
    Internal SOPs and policies
    Enforce responsible alcohol service standards.
    Ensure all bar equipment is well maintained and safely operated.

    Events, Promotions & Revenue Growth

    Support bar operations during events, parties, photoshoots, and special promotions.
    Collaborate with marketing and events teams to drive bar sales and brand visibility.
    Analyze sales data and suggest promotions to increase revenue.
    Manage bar setup and staffing for high-volume beach events.

    Key Skills & Competencies

    Strong knowledge of international cocktails, spirits, wines, and beverages
    Strong cost control and inventory management abilities
    Customer-focused with high attention to detail
    Ability to work under pressure in a fast-paced beach environment
    Strong communication and interpersonal skills
    Hands-on, disciplined, and highly organized

    Qualifications & Experience

    Diploma or certification in Hospitality Management, Food & Beverage, or Mixology
    Seven years of working experience in an International standard beach restaurant/resort lifestyle hospitality environment.
    International-standard beach restaurants
    Resorts, hotels, or lifestyle hospitality venues
    Proven experience managing bar teams and high-volume service
    Experience in beach clubs or destination restaurants is highly preferred

    Working Conditions 

    Flexible working hours including weekends, holidays, and events
    Outdoor and beach-based working environment
    High-energy, customer-facing role

    Performance Indicators (KPIs) 

    Beverage sales growth and margins
    Customer satisfaction and feedback
    Stock variance and wastage control
    Staff performance and retention
    Compliance and audit results

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