Job Region: Tanzania

  • Head of Credit at Uchumi Commercial Bank Limited

    Employment Opportunity
    Uchumi Commercial Bank Limited is a commercial bank providing banking and financial services to Small and Medium Enterprises (SMEs) in Tanzania. Since its inception, the Bank has recorded steady and rapid growth and is now aiming to expand its footprint across various regions of the country.
    As part of its growth strategy, the Bank seeks to recruit a highly qualified, experienced, and results-driven professional to fill the position of Head of Credit, based in Moshi Kilimanjaro.
    Head of Credit
    Role Summary
    The Head of Credit is responsible for providing strategic leadership and overall oversight of the Bank’s credit function. This role entails managing all aspects of lending operations, credit risk management, supporting the Bank’s overall strategy, and contributing to sustainable portfolio growth, effective risk management, and profitability.
    The Head of Credit is a member of Management Committees and thus participates in decision making through such committee meetings and ensures continuous capacity building within the credit function through training in best-practice credit analysis, credit management, and emerging data analytics trends.

    Reporting to: Chief Executive Officer
    Location: Moshi – Kilimanjaro
    Key Responsibilities:

    Support the Bank in achieving its overall business strategy objectives by maximizing loan profitability within the defined credit risk appetite, with particular focus on Portfolio at Risk (PAR) and Non-Performing Loans (NPLs).
    Develop, implement, and monitor compliance with credit policies, procedures, and practices in line with the Bank’s risk appetite and strategic objectives.
    Supervise, coach, and provide leadership to teams responsible for:

    Credit analysis and credit quality assurance
    Credit administration, including loan documentation and collateral management
    Credit monitoring, collections, and centralized loan disbursement
    Special Assets Management

    Participate actively in strategic planning, credit policy formulation, and credit quality management initiatives.
    Oversee compliance with all Bank of Tanzania (BoT) regulations and prudential guidelines related to credit.
    Prepare and submit accurate and timely reports to the Board, Board Committees, Executive Management, and regulatory authorities as required.
    Collaborate with Business Units, Compliance & Risk, Legal and Corporate Affairs, and Human Resources to ensure effective training and education on lending rules, policies, and regulations.
    Provide oversight of the recovery function to ensure collections and recovery processes are effective and aligned with the Bank’s objectives.
    Maintain an appropriate balance between risk mitigation and commercial banking objectives.
    Conduct periodic self-assessments of credit risks and internal controls.
    Perform any other duties as may be assigned by the Chief Executive Officer or the Board of Directors.

    Key Competencies and Qualifications:
    Education

    Bachelor’s degree or Postgraduate Diploma or master’s degree in Finance, Business, Accounting, Economics, Statistics, Management, Business Administration, Engineering, MBA, or any other related discipline.

    Experience

    Strong credit management and credit risk management skills.
    Excellent analytical and problem-solving abilities.
    Sound knowledge of financial principles and banking practices.
    Proven experience in loan portfolio management.
    Strong communication and interpersonal skills.
    High attention to detail with strong organizational skills.
    Ability to make sound decisions under pressure.
    Minimum of 5 years’ experience in credit management with at least 1 year in senior management role.

    Attributes

    Proven track record in managing credit operations within a highly competitive banking environment.
    Deep expertise in credit analysis, deal structuring, risk mitigation, and post-disbursement loan management.
    Broad and detailed technical knowledge of general and wholesale banking practices and procedures.
    Strong understanding of banking business models, market management, and customer segmentation.
    Ability to quickly understand the Bank’s strategy, operating structure, and inter-departmental interfaces.
    Preferable knowledge of competitor activities and local market dynamics.

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  • Customer Service Representative at Benter Group Limited

    Job Description
    We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be required to escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.
    Responsibilities:

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    Provide accurate, valid and complete information by using the right methods/tools.
    Keep records of customer interactions, process customer accounts, and file documents.
    Build sustainable relationships and trust with customer accounts through open and interactive communication.
    Providing feedback on the efficiency of the customer service process.
    Keeping records of customer interactions, transactions, comments, and complaints.
    Communicating and coordinating with colleagues as necessary.
    Responding promptly to customer inquiries.
    Take the extra mile to engage customers and resolve their complaints.

    Requirements and skills:

    High school diploma, general education degree, or equivalent.
    Familiarity with CRM systems and practices.
    Proven customer support experience or experience as a Client Service Representative. Ability to multitask, prioritize, and manage time effectively

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  • Data Manager at Aga Khan University

    The Aga Khan University (AKU) is a private, autonomous and self-governing international University, with 13 teaching sites in 6 countries over three continents (www.aku.edu). An integral part of the Aga Khan Development Network (www.akdn.org), AKU provides higher education inseveral disciplines, carries out research relevant to the countries, and operates 7 hospitals and over 325 outreach clinics, all at international standards. It has close to 4,000 students and 14,000 staff. The University is both a model of academic excellence and an agent of social change. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access.
    An excellent opportunity exists for you to join The Aga Khan University, in the position of a Data Manager for Kikohozi Project. This is a full-time position based in Dar es Salaam, Tanzania.
    Data Manager
    The Data Manager will play a critical role in supporting the scientific and operational success of the Kikohozi Classifier project by ensuring that all data collected is accurate, secure, and ethically managed. This role extends beyond database development to include oversight of data flow from collection to analysis, ensuring compliance with institutional, national, and international standards.
    Position Responsibilities

    Design, develop, and maintain a secure and user-friendly central project database for storing cough sound recordings, clinical data, and metadata from 30,000 participants in collaboration with ETH Lab at MUHAS
    Implement data management tools that support efficient entry, cleaning, retrieval, and quality monitoring.
    Ensure compatibility of project data with AI/ML teams’ requirements for training and validation datasets
    Establish and monitor data quality control procedures to detect and resolve inconsistencies, errors, or incomplete records.
    Conduct regular data audits to maintain integrity and reliability across multiple data collection sites.
    Provide guidance and training to research assistants on standardized data entry and collection protocols.

    Ensure compliance with ethical, legal, and institutional standards, including GDPR-equivalent principles, data-sharing agreements, and participant confidentiality.
    Oversee data encryption, secure storage, and controlled access protocols to protect sensitive participant information.
    Prepare for and facilitate ethical reviews, audits, or inspections relating to data management.
    Process and clean data for analysis, ensuring datasets are well-structured, complete, and ready for statistical and AI/ML modeling.
    Support researchers and analysts by generating summaries, descriptive reports, and preliminary datasets for progress reporting and decision-making.
    Ensure timely delivery of reports on datasets for publications, presentations, and donor reporting
    Train and mentor field research assistants and junior staff on best practices in data collection, management, and security.
    Participate in project meetings to provide updates on data-related challenges, risks, and progress.
    Collaborate closely with project investigators, the AI/ML development team, and partner institutions (AKU, MUHAS ETH Lab, University of Warwick) to align data requirements.
    Contribute to teaching AKU students on data management techniques and provide data management expertise to ongoing AKU research projects to enhance the rigor and reliability of research outputs.

    Professional Skills, Qualifications, and Experience

    Bachelor’s degree in computer science, Data Science, Biostatistics, Health Informatics, or related field
    Master’s degree (preferred) in Health Informatics, Epidemiology, Biostatistics, or Data Management.
    Professional training or certification in data management, database systems, artificial intelligence and machine learning model development or information security is an added advantage.
    Minimum 2-3 years of progressive project data management experience, including compliance with donor data management frameworks (e.g., UKRI, MRC, or similar).
    Technical Skills: Skilled in designing and managing databases (SQL, REDCap, MySQL, PostgreSQL), cleaning and preparing data for large multi-site studies, handling AI/ML data needs including unstructured data, and using visualization tools like Tableau and Power BI.
    Research and Data Governance: Strong grasp of health research data workflows and compliance standards (e.g., GDPR-like regulations, HIPAA). Experienced in data security, access control, ethics approvals, and data-sharing processes for multi-institutional projects.
    Quality Assurance and Compliance: Able to build and apply quality assurance systems, perform data audits and validation checks, and ensure accuracy, integrity, and reproducibility of datasets for AI/ML and clinical research.
    Leadership and Collaboration: Experienced in training and supervising junior data staff and working effectively with multidisciplinary teams across research, clinical, AI/ML, and community settings.
    Communication and Reporting: Strong communicator with the ability to produce clear summaries, technical documents, and reports. Skilled at turning complex data into actionable insights and presenting risks, challenges, and progress to stakeholders.
    Problem-Solving and Adaptability: Capable of anticipating and resolving data challenges in multi-site projects, adapting to new technologies and requirements, and applying strong analytical skills to troubleshoot technical and data issues.

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  • Senior Agronomist at Kostiv Tanzania Group Limited

    Senior Agronomist – Avocado Production
     Location: Njombe, Tanzania | Company: Kostiv Tanzania Group Limited
    Kostiv Tanzania Group Limited is looking for a Senior Agronomist with 5+ years’ experience in avocado production to lead our field operations in Njombe.

    What You’ll Do:
    • Optimize avocado yield through advanced agronomic practices.
    • Advise on soil health, irrigation, nutrient programs, and pest/disease control.
    • Lead and mentor field agronomists and technical teams.
    • Plan crop schedules, monitor performance, and implement improvements.

    What We’re Looking For:
    • Bachelor’s in Agronomy/Horticulture/Agriculture (Master’s preferred).
    • Proven experience managing avocado production and field teams.
    • Strong knowledge of irrigation, soil fertility, pest & disease management.
    • Excellent leadership, analytical, and problem-solving skills.

    Why Join Us:
    • Competitive salary & benefits
    • Career growth in a leading avocado company
    • Supportive and innovative work environment
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  • Chinese Language Teacher (Primary School) at E&N HR Heroes Solutions

    VACANCY ALERT
    Chinese Language Teacher (Primary School)
    School supplies
    Dar es Salaam |  Full-time | Start: ASAP
    Ready to teach Mandarin in a child-friendly and modern learning environment? We are recruiting on behalf of a reputable primary school in Dar es Salaam. This is a great opportunity for passionate Chinese teachers to grow and make real impact in learners aged 5–14.
     

    Duty Station
    Dar es Salaam

    Contract
    12 months (renewable)

    Reporting
    Head Master

    Selection
    Shortlist → Interview → Demo lesson → Background checks

     
    Key Responsibilities

    Deliver engaging Mandarin lessons for primary learners (speaking, listening, reading, writing).
    Prepare schemes of work, lesson plans, and child-friendly teaching/learning materials.
    Use songs, games, stories, visual aids, and simple digital tools to increase participation and results.
    Assess learners and provide clear progress feedback to the school and parents/guardians.
    Support clubs/cultural activities and maintain strong classroom management and safeguarding standards.

    Minimum Qualification (Start Here)

    Certificate or Diploma in Chinese Language / Mandarin / TCFL / Education (Chinese) or related.
    Degree holders are welcome and will have an added advantage.

    Experience & Skills (What We Look For)
    Shop for bestsellers

    Experience teaching children is a strong advantage (school, academy, tuition centre, or volunteer teaching).
    Good Mandarin proficiency with clear pronunciation and ability to teach beginners (pinyin, vocabulary, simple characters).
    Strong communication skills (Chinese and English or Swahili), professionalism, and high integrity.
    Ability to work with targets and timelines; reliable and consistent attendance.

    Remuneration & Benefits

    Competitive pay (based on qualification and experience).
    Statutory benefits and leave in line with Tanzanian regulations.
    Supportive school environment and opportunities for professional growth.

    How to Apply (Fast & Simple)
    Send ONE PDF titled Surname-Firstname-Chinese-Teacher.pdf containing:

    Updated CV (maximum 3 pages).
    Short cover letter (½–1 page) showing your teaching impact and why you fit this role.
    Copies of relevant certificates (Certificate/Diploma/Degree) + any HSK/TCFL proof if available.
    Two referees with current phone numbers and emails.

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  • Senior Specialist; Content Management at NMB Bank

    Senior Specialist; Content Management (Wholesale Banking, Private Banking & Treasury Services) (1 Position(s))

    Job Location :
    Job Search Engine

    Head Office

    Job Purpose:
    Responsible for developing, managing, and optimizing content strategies and communication materials for the Wholesale Banking, Private Banking, and Treasury Services segments. This role requires a deep understanding of Wholesale Banking, Treasury and Affluent Banking audiences, the ability to translate complex financial solutions into clear, engaging messages, and ensure Brand consistency across all communication channels.

    Main Responsibilities:
    Content Strategy & Management

    Develop and execute a comprehensive content strategy aligned with business objectives for Wholesale Banking, Private Banking, and Treasury Services.
    Create, curate, and manage high-quality content across digital and traditional platforms, including websites, social media, email campaigns, brochures, and client presentations.
    Collaborate with product, relationship management, and marketing teams to translate technical banking products into compelling customer-facing narratives.
    Ensure all content adhere to brand voice, tone, and regulatory compliance requirements.
    Maintain an organized repository of marketing and product materials for internal stakeholders.Marketing & Communications
    Support end-to-end planning and execution of marketing campaigns targeting institutional, corporate, and affluent clients.
    Work with internal creative and digital teams (or agencies) to develop marketing collateral, client success stories, thought leadership pieces, newsletters, and event materials.
    Partner with the Public Relations and Corporate Communications teams to develop media releases, executive messages, and speaking materials for industry events.
    Assist in developing client engagement materials and sales enablement tools to support front-line teams.
    Coordinate with internal communications team to ensure staff are aligned with business updates, product launches, and market developmentsDigital & Content Performance
    Manage and update web and intranet content for relevant business segments.
    Ensure Search Engine Optimization best practices, user experience optimization, and analytics tracking are in place for all digital content.
    Monitor content performance and engagement metrics, providing insights and recommendations for improvement.Stakeholder Management
    Work closely with Product, Sales, and Relationship Management teams to understand market needs and align messaging.
    Liaise with Compliance, Legal, and Risk teams to ensure all marketing materials meet regulatory standards.
    Coordinate with external agencies, copywriters, and designers to ensure timely delivery of high-quality content.Stakeholder & Agency Management
    Collaborate with Relationship Managers, Products team, Business Heads, and Treasury Sales teams to develop client-centered communication tools.
    Liaise with Compliance, Risk, and Legal departments to ensure marketing materials meet all regulatory and disclosure standards.
    Manage external agencies, copywriters, and designers to deliver content and campaigns on time and within budget.

    Knowledge and Skills:

    Understanding of Banking and financial products, services, and customer segments.
    Advertising and media planning processes (traditional and digital).
    Regulatory and ethical guidelines for marketing in financial services.
    Strategic and creative thinker with strong commercial acumen.
    Excellent communication and presentation skills.
    Strong analytical and project management skills.
    Proficiency in digital marketing tools, analytics, and media management.
    Integrity, initiative, and results orientation
    Strong understanding of Wholesale Banking, Private Banking, and Treasury/Markets products and services.
    Excellent writing, editing, and storytelling skills with attention tone and clarity.
    Familiarity with digital content management systems (CMS), marketing automation tools, and analytics platforms.
    Ability to manage multiple projects under tight deadlines and collaborate effectively with cross-functional teams.
    Strong business acumen and understanding of banking products and markets.
    Exceptional interpersonal skills.
    Strategic thinking and creative problem-solving abilities.
    High attention to detail and commitment to quality.
    Self-starter with strong organizational and project management skills.
    Proficiency in MS Office, Adobe Creative Suite (optional), and web content too.

    Qualifications and Experience:

    Bachelor’s degree in Marketing, Communications, Business, or related fields.
    Master’s degree in business studies is an added advantage.
    Postgraduate education in Banking and/or Banking certification(s) is an added advantage
    At least 4 years of experience in marketing communications or content management within financial services, preferably banking.
    Proven experience in developing content for Business clientele and High Networth client segments.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
    Female candidates and people living with disabilities are strongly encouraged to apply for this position.
    NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
    Recruitment Portal Access
    Only shortlisted candidates will be contacted.

    Job closing date : 14-Jan-2026

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  • Solution Specialist at Airtel

    Job Description

    Why Airtel Africa?
    At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
    We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
    By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

    Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

    Responsibilities

    Pre-Sales

    Provide presales design support for fixed data networks, business mobility, and value-added solutions for new and existing customers seeking Airtel Business Africa Solutions, aiding the sales process
    Support sales by positioning project management and service management services to customers to facilitate progression or closure of Airtel Business Africa Solutions deals
    Collaborate with the sales team to identify potential customers and understand their specific business needs and challenges
    Support connectivity gross Adds and overall enterprise revenue growth by identifying and developing opportunities for both new and existing customers
    Maintain a high level of technical expertise in all Airtel Business products, services, and solution sets, including:

    Fixed data networks (Fiber, microwave, satellite) and business mobility solutions for enterprise and wholesale customers
    NaaS/SDWAN, security, cloud, communication and collaboration platforms
    Service management.

    SLA Management 

    Perform the role of project manager for each sales deal ensuring the customer’s product is delivered efficiently and timely
    Ensure the agreed upon KPIs for the customer’s solution are met
    Hold the service implementation and maintenance teams accountable for customer service satisfaction
    Keep track of Enterprise circuits and database including Technical and commercial details
    Ensure adequate forecasting of enterprise order by monitoring sales pipeline and providing inputs to demand plan for enterprise network materials
    Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service

    Customer Requirement Analysis 

    Consistent delivery of quality service to new and existing customers ensuring customer satisfaction ratings are met or exceeded
    Craft compelling presentations and product demonstrations, showcasing how Airtel solutions can deliver value and solve customer problems
    Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems, and processes to develop quality / approved technical proposals to customers
    Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships.
    Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers

    Process Management & Documentation 

    Ensure proper technical business records are kept and updated routinely
    Maintain and develop the required knowledge and skills by attending relevant training courses, meetings, and workshops
    Growth of quality reusable documentation in the Bid Management Repository in support of proposal development efficiency gains
    Contribution to the Knowledge Management – Bid Management Repository

    Qualifications

    Educational Qualifications & Functional/Technical Skills    

    Must have:

    Bachelor’s degree in electrical engineering, Telecommunications Engineering, Computer Engineering, or equivalent qualification in Information Technology
    Previous experience in Pre-sales, Solution architect, or any other similar role

    Other (Added advantage)

    Professional certification in either Networking, Cloud, Security or relevant area
    PMP certification (or equivalent for project management)
    Sales Process Knowledge (B2B) training
    Communication & Presentation Skills training
    Stakeholder Management training
    Project & Time Management training
    Commercial Awareness training
    Collaboration and Teamwork training

    Required Experience Skills critical to the role

    3-5 years’ experience as solutions specialist from Telecommunications industry
    Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences. Engage and partner with customer at a detailed technical level.Deliver high value, project management services as appropriate
    Demonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries
    Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions
    Self-motivated and target driven
    Ability to work independently and collaboratively within a team.

    Behavioral Requirements

    Proactive
    Decisive
    Adaptable to change
    Integrity
    Detail Conscious
    Self-motivation and drive
    Assertive
    Extremely organized and efficient on time management
    High on result orientations
    High leadership capabilities

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  • Service Recovery Officer at Airtel

    Job Description

    Why Airtel Africa?
    At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
    We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
    By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

    Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

    Responsibilities

    Request and Complaint Resolution 

    Timely resolution to all customer complaints and requests hence increase on call resolution and reduce the number of referrals to the back office
    Implement a monitoring and review framework to track performance on complaint management
    Introduce a process that highlights top critical unresolved complaints and requests (cases outside SLA)
    Coordinate with query resolution & complaint unit and all process owners to conduct root-cause analysis for identified unresolved queries
    Proactively ensuring close looping is done after any such activity
    Create an effective service recovery and quality of resolution
    Conduct periodic reviews of all service level agreements to identify possible process improvements

    Online Resolutions 

    Ensure timely responses and resolution is done for all cases raised through Helpdesk Email

    Username Management

    Implement a monitoring and review framework for users created at call center (New, Attired, Deleted, Modified)
    Manage system user creation/deletion/modification as per the approved forms

    Regulatory Compliance

    Ensure all regulatory norms are compiled to, and there is no exposure to the organisation in regard to any penalty or backlash from the regulator.

    RACE and Waiver adjustment compliance 

    All incidents reported/raised by RACE are responded timely
    Ensure waiver and manual adjustments are done as per the approved DOA
    Preparing summary of cases for approval and ensure signed off is done as per the approved DOA

    CX System monitoring 

    Monitor downtimes of all systems and applications used by the call Centre and proactively engage respective system/application owners to ensure above 99% uptime and thus secure positive customer experience
    Inform communication manager on any system/application downtime for onward communication to stakeholders
    Ensure there is a daily tracker on all daily downtimes along with reason

    Complaint management 

    RCA on top call triggers relating to GSM & Airtel Money services.

    Cases logged at SV

    Ensuring daily monitoring of all cases logged in SV are close within SLA

    Qualifications

    Educational Qualifications & Functional/Technical Skills

    Diploma /Advanced diploma in Business Administration, Marketing or Equivalent
    Advanced MS Excel, Access, Word and PowerPoint experience.

    Relevant Experience (Type of experience and minimum number of years) 

    Ability to analyze business requirements, design and implement solutions
    Excellent knowledge in customer requirements and behavior
    Able to work under Pressure and tight deadlines
    IT literacy
    Excellent in English and Swahili

    Other requirements (Behavioral etc.)

    Able to handle, prioritize, multiple projects simultaneously
    Abel to operate in a performance driven organization
    Excellent with MS Office products
    Business awareness, strong analytical skills and problem-solving skills, excellent negotiating skills, high personal standards and goal oriented, excellent interpersonal skills
    Good knowledge of customer service, customer service performance standards, procedures and practice
    Knowledge on Airtel products and services

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  • Regional Sales Coordinator (Solar Energy) at Jaza Energy Inc

    Company Overview
    Jaza is working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. Since 2022, we’ve achieved over 4 million battery swaps, providing approximately 225,000 people access to clean, affordable energy.
    We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. For more information on what we are building, check out www.jazaenergy.com and watch the video the BBC made about Jaza here.
    Position Overview
    The regional coordinator is a line manager position and regional business owner, reports to the Senior Regional Coordinator and he/she will be responsible for overseeing regional operations, managing regional profitability and team management. The Regional Coordinator will also be accountable for the recruitment, training and coaching of his/her regional team.
    Recruitment Process Outsourcing
    Accountabilities

    Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
    Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
    Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities
    Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
    Leading by example on the Jaza behaviours and compliance with the SOPs.

    Responsibilities:

    Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 150 active customers L7, 1.5M monthly recurring revenue and ARPU > $2.9
    Resolving service interruptions at the Hub level and timely resolving customer complaints.
    Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
    Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
    Coordinate with Technicians to resolve all technical issues in Hubs and ensure Hub Uptime.
    Reinforcing, building and coaching on competencies and behaviors of Jaza Stars, Super Stars, Inventory Stars and Technicians that demonstrate effective compliance of brilliant basics.
    Assign Hub tech issues which need immediate assistance to the Technicians that may result in service interruption.
    Supporting the Technicians on transport and other resources necessary to accomplish tasks in the field
    Manage customer service experience at the Hub level by timely resolving charging issues and supporting Jaza stars in resolving customers’ complaints.
    Identify potential growth problems and suggest prompt solutions
    Build and maintain relationships with local government officials and represent the company in all legal affairs.

    Qualifications

    Bachelor’s degree in Business Administration, Management, or a related field.
    Minimum 3-5 years of experience in team leadership and management roles, preferably within the energy, FMCG, or related industries.
    Deep understanding of operational processes, including inventory management, logistics, and customer service.
    Experience in implementing and managing operational procedures and ensuring compliance with company policies.
    Demonstrated ability to lead, motivate, and develop high-performing teams.
    Strong coaching and mentoring skills.
    Strong understanding of business principles, including profit & loss management, budgeting, and financial performance analysis.
    Ability to develop and execute strategic growth plans.
    Proven ability to drive revenue growth and achieve business objectives.
    Strong customer orientation with a focus on customer satisfaction and building long-term customer relationships.
    Ability to analyze data, identify trends, and make data-driven decisions.

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  • Director General at TIB Rasilimali Limited – TIB Development Bank

    Vacancy Announcement
    TIB Development Bank Limited is a Development Finance Institution (DFI) wholly owned by the Government of the United Republic of Tanzania. The Bank was established under the Companies Act, 2002 and operates as a premier national DFI with a strategic focus on financing projects that contribute to the attainment of the Tanzania Development Vision 2050. The Bank’s mandate is to support the Government’s efforts towards accelerated economic growth through the development of key sectors, including industry, infrastructure, services, and the oil and gas sector.
    TIB Development Bank is currently undergoing a comprehensive institutional transformation aligned with the Tanzania Development Vision 2050. As part of this transformation, the Bank, through its wholly owned subsidiary TIB Rasilimali Limited, is strengthening its role in capital markets, insurance, and investment advisory services.
    TIB Rasilimali Limited is a licensed Securities Brokerage and Advisory firm, regulated by the Capital Markets and Securities Authority (CMSA), and a licensed member of the Dar es Salaam Stock Exchange (DSE).
    In line with its strategic growth objectives, TIB Rasilimali Limited invites applications from highly motivated, visionary, and results-oriented Tanzanians to fill the following senior leadership position:
    1. Position: Director General – TIB Rasilimali Limited
    The Director General will provide strategic leadership and overall management of TIB Rasilimali Limited, ensuring sustainable growth, profitability, regulatory compliance, and delivery of high-quality capital markets and investment services in support of TIB Development Bank’s development financing mandate.
    1.2 Position Purpose
    The Director General shall be the principal executive officer of TIB Rasilimali Limited, responsible for the day-to-day management of the firm and for providing strategic leadership, vision, and direction to ensure effective outreach, profitability, and long-term sustainability.
    1.3 Key Duties and Responsibilities
    The Director General shall be responsible for, but not limited to, the following:

    Develop, present, and implement the firm’s short, medium, and long-term strategic and business plans in line with Board approvals.
    Provide strategic leadership towards achievement of the firm’s Vision, Mission, and strategic objectives in a profitable and sustainable manner.
    Ensure full compliance with all applicable laws, regulations, and guidelines governing capital markets and related financial services.
    Oversee financial management, budgeting, revenue growth, cost control, and optimal utilization of resources.
    Establish and enforce a robust firm-wide risk management and internal control framework.
    Oversee the development, promotion, and delivery of quality products and services.
    Advise and regularly report to the Board on operational and strategic performance.
    Lead stakeholder engagement, brand building, and public representation of TIB Rasilimali Limited.
    Identify and develop new business opportunities to enhance revenue and market presence.
    Ensure timely preparation of accurate financial statements and attainment of unqualified audit opinions.
    Support and complement TIB Development Bank’s development financing role in Tanzania.
    Perform any other duties as may be assigned by the Board from time to time.

    1.4 Minimum Qualifications and Experience
    1.4.1 Academic Qualifications

    A master’s degree in Finance, Insurance, Economics, Business Administration (MBA), Banking, Investment, Accounting, Capital Markets, or a related field from a recognized institution.
    A bachelor’s degree in a relevant discipline from a recognized institution.
    Professional qualifications such as CFA, CPA (T), ACCA, CISA, or any CMSA-recognized certification will be an added advantage.

    1.4.2 Experience

    At least ten (10) years of relevant work experience in financial services, capital markets, investment management, insurance, banking, or development finance.
    A minimum of eight (8) years at senior management or executive level in a regulated financial institution.
    Demonstrable experience in strategic leadership, corporate governance, financial management, regulatory compliance, and business development.

    1.4.3 Regulatory and Personal Requirements

    Must meet ‘fit and proper’ requirements as prescribed by the Capital Markets and Securities Authority (CMSA).
    No history of bankruptcy, criminal conviction, or financial misconduct.
    Strong knowledge of capital markets laws, public finance regulations, and corporate governance principles.

    1.4.4 Competencies

    Strong strategic and visionary leadership skills.
    High level of integrity, professionalism, and ethical conduct.
    Excellent communication, negotiation, and stakeholder management skills.
    Strong analytical, decision-making, and problem-solving abilities.
    Proven ability to lead change and deliver results.

    2. Mode of Application
    Interested and qualified candidates should submit:

    An application letter.
    Detailed Comprehensive Curriculum Vitae (CV).
    Certified Copies of relevant certificates and awards.
    Indicating your contact address such as telephone number(s) and email address(s) if available.
    Names and full addresses of (3) referees.

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